I know this may be long but IF YOURE THINKING TO SWITCH TO AT&T DONT !!!!!! READ THIS BEFORE MAKING YOUR DECISION.... Honestly if I could give it negative stars, I would. I will NEVER have ANY at&t products nor recommend them to ANYONE. I only had them for 4 months and that was because I HAD to stay with them at least 4 months for Verizon to buy them out and me to switch over to Verizon. I had 3 lines with at&t which none of them worked correctly, my line being the absolute worst. I pretty much was paying for services that I was NOT receiving. Days after getting at&t I went to Mexico for a wedding which they boasted about the fact that my phone will work perfectly over in Mexico.... it didn't. Couldn't make phone calls, could not text, and internet did not work.. RARELY did it work when I was connected to wifi and even so like it said it RARELY worked. I thought okay maybe its just because I am in Mexico, NOPE! I had the SAME EXACT issue here in the states. My phone would be SOS mode when I would be in grocery stores, doctor offices, randomly driving, mind you I live in south Florida, Boca Raton to be exact, its not like I am out in the boonies where it is expected to lose service in different areas. I am IN THE CITY with BIG CITIES ALL AROUND ME. Besides the fact that my phone DID NOT WORK and i was paying almost $300 a month, customer serivce was A JOKE, not only on the phone but also in A CORPORATE STORE. I cant even explain the amount of times I went back and forth on the phone and to the store, at the end of all of this it got to where all I could do is laugh because if not I may have gotten arrested. First off the one gentleman in the corporate store is an arrogant "Richard", talks to you as if you don't know anything and pretty much anything you say to him he has a comeback for as if I the customer am wrong. I was also told to go to apple because no way is it on at&t that the phone services arent working that is an "apple product problem" well I called apple and they did tests, unlike at&t, and informed me that it is not the apple device, it is in fact the services and that I needed to go back to at&t. Went back to the store & spoke to that same wonderful gentleman that seems to know everything, and pretty much got told to call customer service, which then customer service told me I needed to go into the store.... ALOT OF BACK AND FORTH BULLSHIT (hours on phone, time driving to store and wasting in store) that I the customer had to do. Had my phone reset, had a new eSIM put on my phone, did a bunch of different trouble shooting with MULTIPLE representatives and still my phone did NOT work. So that is just a jist of what I dealt with with the actual service, which mind you when I was in the store all those times there were also customers in there complaining about not being able to use the phone as well. Now lets move on to the whole FAN "EFFING" PIN !! Sometimes my fan pin would work sometimes it wouldnt and sometimes the customer service rep on the phone would be able to send me a one time code to my phone to be able to discuss my account and sometimes they wouldn't be able to send me a one time code which then they proceeded to tell me the only way I can do anything was to go BACK INTO A STORE and CHANGE MY FAN PIN.... get this...... I went into the store and they told me THEY CANT CHANGE MY FAN PIN I HAVE TO CALL CUSTOMER SERVICE TO CHANGE IT. This is exactly why I said at the end of this I had to just laugh because if I didn't I would've ended up arrested. I also tried to get into my AT&T app but SHOCKER the user id I had didn't work all of a sudden.. So I put in my email to try to recover it... that email didn't work... the agent in the store told me a different email address they had on file.... that email didn't work HAHAHAHAHA... he was even confused because RIGHT IN FRONT OF HIM on his little iPad said the email I put in.... well I ended up putting forgot user id which it then asks for some info and then it told me they would be sending me a code BY MAIL..... BY "EFFING" MAIL which who knows how long that would take but then when I got the code IN MY MAILBOX "x" amount of days later then I could enter that into my phone to recover my account. Long story "short" I switched to Verizon yesterday and I decided to drive to 3 different locations I KNEW I did NOT have any service and phone went into SOS mode with AT&T... I made phone calls to my son to make sure he could hear me and I could hear him as well as sent texts and went on the internet and what do you know, I had no SOS on my phone, I had 4 bars, my calls went through, my texts went through AND I was able to go on the internet. Do with this what you will but I decided to leave a review, which I NEVER do, but the NIGHTMARE I went through the last 4 months, I decided to leave one because had I seen this before going with AT&T I probably wouldn't have. If you're thinking of changing your carrier I highly suggest VERIZON!!! read more

We got great service from Irvin who was juggling a very busy store. We had a complicated situation involving several lines and several devices and it all got sorted. Thumbs up for service. The store did not have much in stock, but that's understandable as we went a couple days after Black Friday. So our new devices had to be ordered, which is fine. The queue ran efficiently. Good experience. Thanks Irvin! read more

Billing is stupid and no one to talk to . Telephone service wait times are ridiculous! I'll never buy a phone or service from att again. read more

Absolutely horrible, 1030 on a Saturday morning possibly to employees. Nobody acknowledge you when you walk in you stand around walking around for a half hour and when you approach somebody they give you attitude and tell you that there's at least half hour weights. I may be switching over to T-Mobile. read more

This employees at this location will lie to your face and sell you a bogus phone and phone plan. Do your research with ATT ONLINE or other locations before setting foot in this rip off location. Im in the process of reporting them to a higher corporate authority. I warned you! read more

The service by Ryan was absolutely amazing and professional. BUT one of the other reps there spoiled the experience.... He had his pants down to below his buttocks .... With his underwear showing. If he wants to do this in his personal life.... That's his business ... but there has to be professional decorum In the work place and when you're serving the public. Totally unprofessional. read more

Very unprofessional manager "Christine "! Went to this store and after 3 hours trying to update my 4 lines and gets new phones she canceled by mistake 2 lines and I lost the line numbers, Than after she place an order in 4 new phones she told me that they don't have the phones in stock and will ship to my house, 7 days later after received the new phones none was properly setup on ATT system and none was working. I have to go back to the store where again the manager Crhistine said that is nothing that she can do and I have to call ATT to make a complaint. All they "she" cares is make the sale and than you are by you self. I'll open an complaint with ATT and I'll make sure that Christine can be properly trained to a better costumer experience. I'll update here after hear from ATT. read more

AT&T Store - Mobile Phones Near Me - Boca Raton, Florida

Super shady experience. Went in to get a replacement Sim card said I needed to cancel out the line and add a whole new line for an iPad. Sure this has something to do with not willing to help a current customer and everything about making money. read more

Purchased a new galaxy phone, 4 hours later started to get hot and slowly screen started to crack. Came back and told that there is NOTHING, NOTHING they can help me with. So basically you purchase a defective device from this store, walk out the door with the devise in a box.. take it out and walk back in and they will NOT WARRANTY anything they sell. One star is to much to leave, but it's the only option I have. Good luck! read more

AT&T Store - Waiting for service, manager refused to help! - Mobile Phones Near Me - Boca Raton, Florida

I had a problem with my I phone and went to this AT & T store. Ashkan the store manage was very helpful but can't solve my problem because it was an Apple problem. read more

AT&T Store - AT&T - Mobile Phones Near Me - Boca Raton, Florida

I was in today with my son to upgrade a phone and add a line. Khalil greeted us promptly when we entered. He was quick with the upgrade and new line, while answering questions and being friendly. If you visit this store, I'm sure all of the employees are great, but ask for Khalil for sure if you want someone quick and knowledgeable. read more

A gentleman named Kahil verbally assaulted my geriatric patient who went in to ask about charges on her phone bill and could not get answers on the phone. She feared he was even about to hit her, and I am appalled, this person should not be working in West Boca if he doesn't have the patience or compassion to deal with the elderly. I have been treating this patient for over a year on and off and in no way does she or anyone deserve this kind of treatment. The young man raised his voice, got in her face (putting his face close to hers!) and refused to get a manager or another employee to help her. He intimidated, bullied and belittled a 78-year-old woman and it's disgusting, he should be terminated. This is not my last complaint. read more

Zero stars! I recently switched over to AT&T and was sold the service by one of their vendors. I was having major issues because the number apparently did not port over correctly- so I went to the store for help. They were beyond rude to me and rolled their eyes at me signing up for service thru THEIR third party. I don't work for AT&T so I don't know the ins and outs of their subcontractors and others working for their company- however they should... since they work there. It was apparent that they couldn't care less about helping me since I was not going to result in a commission from them. I left there with no solution and no suggestions on how to fix the issue of me not getting my calls. I would never recommend anyone going to this store unless they want to be treated like dirt by the associates and store manager, Anthony. Steer clear of this location!! read more

Kishawn is a valuable asset to this store. He is knowledgeable and very attentive to his customers. He was able to communicate to us some updates and information on products. I will send many friends to this location read more

I went to this store earlier today and when i enetered, I was driled with questions, pretaining to me not having a mask on. I quickly left. why are you allowing your employees to segergate who they help. This is unacceptable att. Now im wondering if att, is the company for me, after 10+ years with you guys. The sad part is that I was about to add a line to my service and get a tablet. I dont think im going to do that anymore, since I have about 1-2 months left on my contract.im going to weigh my options with other companies now. Thanks ATT for making me feel uncomfortable and embarassed. read more

2 stars because the only good thing is the size of the facility and cleanliness. Customer service is TERRIBLE they only help when you have to pay for something or you have a complaint and even then it's 0 help. And I switched thinking it would be a faster network, MUCH SLOWER. only benefit I had was not paying my phone up front and unlimited data. Besides that, at&t barely reaches average. Oh and the hefty lady with the headband has a bad attitude read more

Horrible customer service. My brother ordered a phone online and it said the phone was available, we went to come pick it up. We have sat here for an hour while other people are being helped... there is only 3 workers and 6 people who need to be attended too. As we think one of the employees would help us after he was done with another customer. He just leaves and goes home... I'm sorry but that is so unprofessional. That leaves 2 employees left to attend 6 people. Meanwhile they close in 40 minutes. Honestly I will never come back to this at&t again. Horrible customer service. read more

If you are looking for the best experience at any phone carrier establishment, please visit Kishawn at this AT&T location. I had a pretty awful experience with the AT&T phone representatives and the AT&T reps at the town center mall location prior to seeing him today, but he totally changed my day around. His ability to solve my problem, provide information on my different options, and give me the best deal just shows how much he genuinely cares about his customers and how amazing he is at his job. I will forever visit him and refer people to him. I can't thank him enough for making this experience so much easier despite the complications of my request. His positivity and energy truly makes this world a better place! read more

I was visiting for about a month and I needed a solid phone plan with good data options. I got a SIM card with no problems and really appreciated the service and ease with which I was served. Also have not been on AT&T's service for years and have had a great couple weeks with the SIM. read more

Once again... terrible terrible terrible! Unfortunately I am stuck with AT&T because they're terrorists and hold you hostage! But I am not tied to his location and I will NEVER go back there again! The management in his store does it know how to manage! They don't know how to handle situations or to make a guest feel special! No wonder every time you go there, it's always new faces! I have several managers that work for me. You can take it to the bank that I would never tolerate poor management like this. read more

Helmuth Quinonez is one awful sales consultant. The guy did not know what most of the charges were on my bill and told me that I had to call AT&T customer service to find out. In fact he said that nobody in their store knew. He kept telling me to call 611 and find out myself (if you call that # you are going to spend about an hour on the phone, 5 minutes solving problems, 55 minutes waiting for a representative). Helmuth became quickly frustrated, because he did know what the majority of the charges were on my bill and it seemed like elementary school math was a foreign concept to him. He even confused himself with all the numbers he was reading, and I had to slow him down to clarify some of the charges he was reading were not even on my bill. Helmuth complained: "stop giving me a hard time dude". I replied to him: "you need to know more about the services your company provides!" to which he asked me: "Are you going to pay your bill or not?" Paid my bill, and did not even get a "thank you". Crappy attitude that is probably a result of a crappy manager that is the result of poor company ethics. Not going to stay with AT&T any longer, and I'm going to make sure to mention this experience when I cancel my service. read more

Went here to give them a little business. Needed the new iPhone X. Worst service ever! Associates were busy and were not acknowledging waiting customers. Walked out and went to Best Buy and had a great experience. Will never go back here or recommend to anyone. read more

Went in to talk about switching service providers and the guy was SO flippant. He had zero interest in helping us, zero interest in selling us on their service, didn't want to answer our questions and told my husband that you are going to be paying more for premium service. Well, obviously customer care is not part of that "premium service". The store on Yamato is MUCH better...spend 20 minutes in the car to go talk to them!! Might just stick with sprint after all. read more

I had immediate and competent service from Azad at the 3324 Glades Rd store Shadowood shopping center. Gail read more

What I thought I accomplished on the phone with AT&T was not to be. Numerous phone calls later and a disconnect after waiting forever, I had enough. Switched to T-Mobile .Won't even get into how many phone calls it took with AT&T to get our phones unlocked. Done. read more

Cristian Aguirre did such a phenomenal job. We were in and out quickly. He was very informative and a great help with all the questions we had. Thank you!! read more

I worked with Matthew on a Wednesday (always do these kinds of chores midweek if you can) to help with my 76-year old Father's phone plan. He was out of contract and had been carrying around the same basic phone for years, and needed a new phone, something sturdy and basic. We did our homework, called around, and found they had what we were looking for. This is a FULL AT&T store- not a dealer, so they had what we were looking for. It was painless. It helped that we had AT&T already, but he walked out with a better phone and a cheaper plan. Matthew suggested other plans and services, but without the "hard sell" of so many other mobile outlets in South Florida. I really appreciated that. My Dad could have done it himself, but technology intimidates a lot of older people. Definitely would go back. read more

Destiny helped me out today and I couldn't be more grateful. She went out of her way to be efficient and helpful. I purchased a nee phone and accessories and was out in 30 minutes. I would definitely return. read more

It's like AT&T goes out of their way to delay you in their stores. There are as many sales people as there are customers. Plus one, in fact, as there are two doing nothing compared to my waiting. Well, according to them, one is "watching" the door. Ok, great, AT&T wants to have a greater. Well, i didn't know that, and he failed to greet me, or sign me in. Once i realized it was a sign in kind of place, i got myself signed in. Its after that point that i have been waiting 10 minutes. The kicker? I ordered a replacement phone online, hoping to avoid unnecessary delays. I only selected "pick up in store" believing it would be a quick pick up. Not so much... and I'm read more

My husband and I went into the store to purchase 2 new phones to take advantage of "buy one get one free promotion." A salesperson named Azad "helped" us. He told us that we have to add a new line, we opted to cancel one current line that my son rarely used and get him a new one. Azad spent a good 20-25 minutes on the ipad setting up the account. I asked him to review it with me, he mentioned insurance which I said I did not want, he said he upgraded us from Uverse to AT&T Watch TV to save us money for TV cable, which I also declined. I asked him for an invoice, he said to check my account for details - nice, right? That was a red flag... Here are the issues: 1. Phones arrived with SIM cards switched, no biggie I fixed it, still, it was a mistake. Got an invoice today: 2. Insurance was added anyway. 3. It was not really "buy one get one free," we got $750 credits (this does not equal a new phone) 4. Apparently, I have to keep the old line for at least a month to receive $750 credits. Did Azad tell me this? NOPE! 5. The AT&T Watch TV deal upgrade from Uverse? The savings that he promised of $30 a month - not possible. Another salesperson told me later when I inquired that I would have to cancel internet and Uverse to start anew. Yes, I would have lose both, wait at home for service techs to arrive to set me up again. I plan on speaking to the manager about this experience and am ready to walk to another provider. AT&T is a global brand, very disappointed to see this type of sales practice by Azad. P.S. I should have looked at Yelp reviews before buying from them. read more

I was satisfied after leaving the store the next day. Joanne and Emit, from AT&T customer service, resolved the problem and both gave us a credit for our inconvenience. We will visit in the future. read more

New manager is not very good. Had appointment and still making me wait 30+ minutes?!?!? WTF.. Go to another location.

Incredibly poor store. Employess are unfriendly and unhelpful. Went in 2 weeks ago to purchase additional devices to add on to my plan. After waiting around for 25 minutes while the manager and his cronies hung out by the register area I was able to select the device I wanted and then was told they had no idea how to price the item and wouldn't honor the online advertised pricing. After trying to reason with the salesman who simply told me he'd remove the device from the line I tried the manager who was even less pleasant when he said it wasn't his problem and he'll just remove the item. Long story short, I called ATT customer care, got the device, and then some. Lesson here: avoid this store read more

Had a horrible experience this week. WILL NEVER GO BACK THERE ! Unprofessional, judgmental, and not helpful. Save your time and money go to a different location. Bought two new phones and signed up for 2 new services, plus cable and internet at a different location read more

Not even sure how to start: Been with AT&T since 1999 and never in the whole time have I received the most awful service ever. The Boca Store Amanda (sales) deceiving lying and just horrible. Traded in my phone, told me my bill would be lower and so on, to only receive and OMG couldn't believe how much it was. I Called and told her and she was just as deceiving trying to say she told my husband and I needed to add a new line. Now WHY would I pay for two lines with one phone????? Then also to say if I want to cancel it I now have to pay $305.00. Unbelievable! Never did she transfer all my data correctly as she promised from the old phone, so I lost all those memories and contacts, gave me a house phone and charged me even after both my husband and I told her we DON'T want or NEED it! ON the bill of course and we were told how FREE it was. Very disappointed in this whole mess and the Retail Sales Manager doesn't even have the decency to call us to help, Mohammad Danish, why give your card phone number and email if you don't plan on doing or helping your consumers. What is really going on here, they just want to sell charge and don't care once you leave. Well we all as consumers need to get the word out - AT&T is ripping US off and that's it, time to look for a new provider. Carol K read more

This store by far has the absolute worst customer service I have ever experienced. I have been an AT&T customer for over 20 years and this store has made me reconsider continuing my relationship. There are always new employees being trained and every time I come to this store for service the representatives that assist me always screw up but after today I am done! Today I came in for a simple upgrade for my sons phone and I was very clear with the representative that I wanted to pay $350 and finance the balance. The representative tried several times to process my request and then explains the only way to do it would be for me to finance the whole amount and then make a payment after. It didn't sound right to me but he kept trying to reassure me that it would be correct. He than took 30 minutes just to put the screen protector on my sons phone. Once he was done he handed me my bag and than told me to call customer service for them to make the adjustment to my payment. How could that be after he reassured me he could do it!? Unacceptable!....I figured he was new and it was very busy in the store so I decided to call. After waiting 15 minutes on the phone the representative on the phone said they could not help me. I eventually stopped another representative in the store to complain about what happened only to wait another hour and a half for him to fix the other representatives mistakes. The only reason I use this store is because it is close to my home. Never again! I am done! I wasted 3 hours for a basic transaction. Message to management: TRAIN YOUR PEOPLE BETTER! read more

Someone always greets me when I arrive even when they are busy. Christian was great. Gave me multiple options to help me make an informed choice. I had a little glitch after hours that night and came in the next morning and Lydia (sorry bad memory with names) took care of it with some programming and I was out the door. As a business owner time is important and having systems/service people that function without my constant interaction is key. One reason why I stay with them. read more

Lack of customer service and lack of of employees. I bought a phone online and received an email that it was ready for pick up. I went there, no one there to greet me at the door, the 3 employees they had were occupied with customers and no one asked if I needed help. I was put on a waitlist to pick up a phone that was supposedly ready for pick up. I waited 30 minutes and no one gave any information. That's the last time I'll shop there. Very disappointed. read more

You wait forever as the help jokes and kids with customers. This store is under staffed

Worst customer service, I've ever experienced. Fist tried to change some of my account items via Att.com, then tried with customer service via telephone and was told I had to go to the store. Tried to set a store appointment via phone, and sat on hold for over 20mins and no luck. Figured I would just head to the store and speak with someone in person. Met with Syedah and she immediately told me I had to do it over the phone with customer service. I got the feeling she didn't not want to help because she was looking to make a sale, rather than help a customer. After telling her that customer service instructed me to go to the store. She then decided to try to help. After explaining exactly what I was trying to do, she had to ask two different people including a manager how to complete my request. I asked what documents I would need to complete my service and she again had to ask for assistance and even told me the wrong information. All while waiting for her to figure out what to do she decided to go speak and hug her friend that walked into the store. Finally I asked to speak with the manager and waited 25 mins before finally walking out. Oh and to top it off she informed several employees and customers that I was in public service. Thanks appreciate you putting my business out there. read more