They deserve Zero stars. I went ti get information about switching from T-Mobile and a…read morerepresentative named Hannys helped me. She never disclosed that she was signing me up for a business account. Three days after my husband asked me to switch back to Tmobile and I went to the store to notified them. They were not helpful and pretty much told me to contact customer service. Manager cared less to even say one word to me. A month after I saw they charged my bank account for a full month so I went and asked them why and they say sorry but we won't help you here. The worst service and manager don't care at all. Please avoid this place at all costs. Is been almost two months and they haven't refunded my money. Every time I call customer service they don't care to help. They want me to forget about the money they took from my bank account. What a nightmare.

I wish I could review with no stars. This place is theee most unprofessional business establishment…read morethat I have been to in a long time. I decided to move from a prepaid Verizon plan paying $30 a month, to upgrade my daughters phone and get myself a second line for work. I decided to not purchase online because I like the personal interaction and so I came into a store. Biggest mistake ever. I purchased an iPhone 15 at the promo rate of $5.99 a month and an iPhone 16 pro. I was told I could get the activation fee waived if I sign up for aarp so I took the agents suggestion. I also got the next up on my iPhone 16 pro. I walked out thinking everything was good. Two days later I got a preliminary bill that said I was getting charged the activation and the next up was placed on my iPhone 15. I called the store manager which told me I needed to call customer service. I called customer service and they said that there was nothing they could do since once it's placed on a line, it can't be moved. I called the store and spoke with Hany who was the agent that sold me the phones. Let her know that I wanted to cancel the whole thing because this was not what I signed up for being that I got charged the activation and the next up was unfixable. She assured me she could fix it. An hour or so later she calls me and convinces me not to cancel and that she fixed it. I got my first bill and guesssd what. The activation fee was still on there and the next up wasn't on my iPhone like she said she fixed. I called the store and spoke to the manager and he said that I needed to call customer service and speak to the loyalty dept because that was the only ones that could help me. I spoke to the loyalty department multiple times and found out that they could've just removed the next up from the other line and they could've added it to the right line. But that's not what was done. The way that it was fixed is that they switched the phones to the different lines which completely messed up my installment discounts I was getting. I also got a discount for using a debit card which was suppose to be $10 per line but for some reason she added it as a credit card and so I was getting discounted only $5 per line. After speaking to the loyalty department for almost a week, they told me the only ones that could fix the issue is the store because they have a back office line they could call into to handle escalated issues. I've been trying to get in contact with the store again and can't even get a manager on the line because they say they are busy and if I ask to be placed on hold, they end up disconnecting the call. And when I call back it just goes into a voicemail. Ridiculous way to run an art business. I've since reached out to corporate to report this store because apparently I am not the only one with an issue with them. Oh and my account is still not fixed. Now it's too late for me to cancel because if I do it now, I'll get charged for both phones full price.

That new screen prob not gonna last a week or fixing the back there just really bad at fixing phone…read moreif u could go to another place

Ray always takes care of my family, friends and I. Great, honest repairs at reasonable prices. So…read morefar, they've helped me with my Android phone, tablets and I-Pad repairs. They even tell you if the mobile device is worth repairing once they look at it. If I could give them 6 or more stars, I would

I love the staff here at TMOBILE. Knowledgeable and extremely helpful. Had to trade in my old…read morephone after downloading all the information on it. I had previously purchased the otter phone cover and a screen protector. Finally got the transfer completed and had the team help with placing the screen protector on today. The store is modern, clean and was in and out in no time. They deserve a five star rating from me! Thanks TMOBILE for the great staff!

Worst experience I have ever had at a phone store. Location State Rd. 7, Coconut Creek Plaza. I…read morewas 100% lied to about how much the bill would be. I tried calling customer service and got the typical answer of "well im sorry they gave you the wrong information (the person in the store). However, this is the correct information". I called back later with further questions and was oddly enough told the same thing about the person I had spoken to on the phone. They had the nerve to send me a survey. At the end of the survey, it says "do you want a call back"....guess who doesnt call people back...that wonderful customer service desk (**cough cough**) from T-Mobile. I would not recommend this company or this location in particular to anyone. Horrible, horrible place to have to deal with.

Terrible phone etiquette! Try asking a question about my account. I was brushed off like I was…read moreannoying.

Went to Verizon to check on a few dollars increase on my account. Seemed like a new guy and a…read moremanager (I will find out the names and post here). They offered me a package with Netflix and Max before I leave. I said it was interesting, that I would check with my family and let them know. Got home to find out they use the access I gave them in store to sign me up. Will be back to make a formal complain.

Great place for phones and accessories. Service is super. People are warm and very welcoming.read more

We'd bought new phones at their store in Pompano and had a very good experience…read more We were in the area and decided to stop by. They've been open here a bit over a year, but the company has only recently been promoting this fact. Unfortunately, they were out of the replacement screen saver that I needed. However, I was able to find one at a nearby store. And headed back here for assistance with installing it. They were very helpful. If I was on the west side of Broward, I'd come back here again, if need be.

Samir went above and beyond helping me to reset my new phone and also checked my internet and found…read moreout I was paying double for it and set me up with better at 1/2 the price. A great asset!

This review is long overdue. I had an easy experience when visiting this location last month…read more Joseph a Sales Consultant was awesome and quick to fix my phone issue. Thank you Joseph!

Kudos to Gigi for giving my my pixel new life by replacing its battery quickly and efficiently!…read moreMuch appreciated

They generally have what you need when it comes to replacing the battery in your key fob and some…read moreweird lightbulbs that you unfortunately inherited from a rental place. Unfortunately, the battery that they keep replacing in my spare fob, continues to not work.

Had a terrible experience here today. Had a cracked screen on my iphone 16 pro and went in for a…read morescreen repair. I asked for an OLED screen because that is what's compatible with the 16 pro and he said no problem come back in 15-20 mins. I went to pick up my phone and after receiving it I noticed the screen was a bit raised and mentioned it to the tec and he said it was supposed to be like that because of the screen he put on it. he had shut the phone off to do the repair so I powered it up on my way back to my car and before I even got in there were white and green streaks going across my phone. I immediately turned around and went back in to confront the tec and the store was closed up with a sign that said "we will be back in 30 mins". After waiting over an hour for this dude to come back he tried to tell me I dropped the phone and this could only happy if there was impact. I promised him I hadn't dropped my phone and didn't even leave the stores premises before it was fucked up again. He tried to charge me an additional $200 to do the replacement again and after I told him that was bs he did it for free. 15 mins later he is done and hands me the phone back and the screen is still raised again. I asked if he put the OLED screen in like I requested and he said that they had run out of them So he just used the LCD screen they had in stock. So now I have the LCD screen on my phone and it is having all types of problems with the touch screen and display (typing random things and the brightness is going from 0-100 and 100-0 constantly, the phone is also overheating whenever I use it. I will never be going back to this place. He didn't tell me they were out of OLED screens until after he was done THE 2ND TIME. If he had told me they had no OLED screens I would have went elsewhere.

brought my phone in to get the screen replaced, employee said he could fix it for $150. So we paid…read more$150, brought it home and my phone was overheating, we brought it back within the hour and the guy tried to charge us another $100 to put the "right" screen on it so it wouldn't overheat. He ever said anything about the type of screen or anything like that and STILL charged us $30 to put the right screen in and get my phone back. I have never ever experienced anything like this before. Absolutely the worst experience i would never go there again.

Sloppy as fuck don't waste your time Bought open box,…read moremassage chair rated as excellent and then after I purchased it online and drive all the way to the store then they say oh we don't have the remote for it. Then it should NOT be labeled as excellent should be labeled as fair or good, not excellent you morons.

Geek Squad was Awesome ‼ After rebooting my ASUS laptop…read moretoday it gave me a black screen and no log on. I went to YouTube and told me how to do a hard restart. Then a BitLocker pop up!!! Microsoft iinstalls this as a default to Lock you out ‼ scary ‼ you better have your Microsoft password so the GeekSquad can help you too‼ They disabled bitlocker for me ... got me back into my computer so I'm ready to go back to work now. Thank you thank you geek squad for your expertise‼ July 5, 2023 PS. Bill Gates stinks - just sayin!!