Cancel

    Open app

    Search

    Verizon

    2.3 (237 reviews)
    Open 10:00 am - 8:00 pm
    Updated a few days ago

    Services - Verizon

    Internet service providers

    Verizon Photos

    Recommended Reviews - Verizon

    Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
    Yelp app icon
    Browse more easily on the app
    Review Feed Illustration

    Reviews With Photos

    Shopping bag, Belkin charger, charging cable.
    Jozie L.

    Updated my iPhone SE. Yes, I was WAY overdue. Poor thing was struggling to maintain battery life. Called Verizon. Purchased new iPhone. Wanted local pickup so Kris, Customer Service Rep, assigned pickup at Cerritos Verizon Business Center, where I continued to receive top notch customer service. Upon my arrival ... - Security guard opened door. - Greeted by Eduuvie, who directed me to locker where my phone awaited. - Asked his help and he cheerfully stayed with me during the entire process of initiating and transferring data from old to new phone. A process I felt anxious about doing on my own. An hour later I was happily on my way. Many thanks to Kris (by phone) and Eduuvie (in store) for improving my 2025 cellphone journey.

    Verizon Cerritos

    I've been to this Verizon store three times, and honestly, I was a little worried because of the bad reviews. But within five minutes, I met Gabriel, and I wanted to leave a review to say how much I appreciate his patience. My husband has an iPhone 12, and we came in to get the 17 Pro. Even though my husband and I kept asking the same questions, Gabriel answered everything kindly and clearly. He also explained better deals that didn't require trading in the old phone. I really appreciate that. As an immigrant, the language barrier can be tough, and I also need a bit more time to think things through. Gabriel was patient the whole time and explained everything without any frustration. He really lived up to his name--he was an angel to me. Thank you so much Gabriel.

    See all

    3 years ago

    Business owner information

    Photo of Verizon S.

    Verizon S.

    Helpful 3
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Business owner information

    Photo of Verizon S.

    Verizon S.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    6 years ago

    Business owner information

    Photo of Verizon Customer Service

    Verizon Customer Service

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Helpful 3
    Thanks 0
    Love this 0
    Oh no 0
    Photo of L K.
    32
    56
    21

    5 years ago

    Helpful 4
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Business owner information

    Photo of Verizon S.

    Verizon S.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Business owner information

    Photo of Verizon S.

    Verizon S.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Amir B.
    61
    10
    3

    3 years ago

    Business owner information

    Photo of Verizon S.

    Verizon S.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Coco M.
    3
    36
    11

    4 years ago

    Business owner information

    Photo of Verizon S.

    Verizon S.

    Helpful 2
    Thanks 0
    Love this 1
    Oh no 0
    Photo of Skyy S.
    3
    43
    16

    5 years ago

    Business owner information

    Photo of Verizon Customer Service

    Verizon Customer Service

    Helpful 3
    Thanks 1
    Love this 0
    Oh no 0
    Photo of D T.
    0
    165
    30

    7 years ago

    Business owner information

    Photo of Verizon Customer Service

    Verizon Customer Service

    Helpful 5
    Thanks 0
    Love this 1
    Oh no 0
    Photo of Kate S.
    34
    52
    6

    4 years ago

    Business owner information

    Photo of Verizon S.

    Verizon S.

    Helpful 2
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Mike K.
    270
    28
    5

    3 years ago

    Business owner information

    Photo of Verizon S.

    Verizon S.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Bryon T.
    247
    23
    12

    5 years ago

    Business owner information

    Photo of Verizon Customer Service

    Verizon Customer Service

    Helpful 2
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Ernesto L.
    106
    32
    10

    4 years ago

    Helpful 3
    Thanks 1
    Love this 1
    Oh no 0

    3 years ago

    Business owner information

    Photo of Verizon S.

    Verizon S.

    Helpful 2
    Thanks 1
    Love this 0
    Oh no 0

    3 years ago

    Business owner information

    Photo of Verizon S.

    Verizon S.

    Helpful 3
    Thanks 1
    Love this 0
    Oh no 0

    3 years ago

    Business owner information

    Photo of Verizon S.

    Verizon S.

    Helpful 3
    Thanks 1
    Love this 0
    Oh no 0

    2 years ago

    Awful customer service!! It's a joke , they gave me the run round. Who trains these people!

    Business owner information

    Photo of Verizon S.

    Verizon S.

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    4 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Business owner information

    Photo of Verizon S.

    Verizon S.

    Helpful 2
    Thanks 0
    Love this 0
    Oh no 0

    4 years ago

    Helpful 3
    Thanks 1
    Love this 1
    Oh no 0

    2 years ago

    Business owner information

    Photo of Verizon S.

    Verizon S.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 1

    2 years ago

    Verizon reps are condescending and rude. Do not go there. Long time customer never experienced that before

    Business owner information

    Photo of Verizon S.

    Verizon S.

    Helpful 2
    Thanks 0
    Love this 0
    Oh no 0

    4 years ago

    Helpful 3
    Thanks 0
    Love this 1
    Oh no 0

    4 years ago

    Helpful 3
    Thanks 1
    Love this 0
    Oh no 0

    4 years ago

    Helpful 3
    Thanks 1
    Love this 0
    Oh no 0

    4 years ago

    Helpful 2
    Thanks 0
    Love this 0
    Oh no 0
    Photo of April K.
    45
    60
    88

    4 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Business owner information

    Photo of Verizon S.

    Verizon S.

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Business owner information

    Photo of Verizon S.

    Verizon S.

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    4 years ago

    Helpful 2
    Thanks 0
    Love this 0
    Oh no 0

    5 years ago

    Helpful 2
    Thanks 0
    Love this 0
    Oh no 0

    6 years ago

    Business owner information

    Photo of Verizon Customer Service

    Verizon Customer Service

    Helpful 1
    Thanks 0
    Love this 1
    Oh no 0

    5 years ago

    Helpful 1
    Thanks 0
    Love this 1
    Oh no 0

    6 years ago

    Business owner information

    Photo of Verizon Customer Service

    Verizon Customer Service

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of G L.
    0
    7
    0

    3 years ago

    Business owner information

    Photo of Verizon S.

    Verizon S.

    Helpful 3
    Thanks 2
    Love this 1
    Oh no 2

    3 years ago

    Business owner information

    Photo of Verizon S.

    Verizon S.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    7 years ago

    Business owner information

    Photo of Verizon Customer Service

    Verizon Customer Service

    Helpful 3
    Thanks 0
    Love this 0
    Oh no 0

    Page 2 of 6

    Ask the Community - Verizon

    Review Highlights - Verizon

    Eslin was the only person to help me when Verizon Corporation was charging me for a $1200.

    Mentioned in 4 reviews

    Read more highlights

    Verify this business for free

    People searched for Mobile Phones 7,684 times last month within 15 miles of this business.

    Verify this business

    SimpleMobile Authorized Retailer - Sunset Cellular - Purchase a iPhone 12 & Get free case & Screen protector

    SimpleMobile Authorized Retailer - Sunset Cellular

    (8 reviews)

    $$

    I visited Sunset Cellular with my mother in law to replace her old iphone 7…read more The store is quite small, but the employee there by the name David assisted us from the beginning until the end kindly and professionally. I've been to many many different cellular stores, and by far, David was an exceptional employee who provided the best customer service and results for myself and my mother in law. David kindly helped me find a current promotional deal at Verizon for trading in Iphone 7 for $460.... Where can you get $460 for selling iphone 7?! No where~ Unfortunately I wasn't able to reset the iphone 7 because the phone wasn't mine and I completely didn't have access to resetting the Apple ID and password. Luckily, David gave me some suggestions and advised me to contact the Apple contact support, and after doing that, i was able to completely erase the old iphone and reset it! After resetting the iphone 7, i dropped off the phone to David, and he processed the trade in process for me and shortly after a week, I received a confirmation email from Verizon that they received our old iphone 7 and they are processing the trade in value as $460! Yessss! this old iphone 7 is worth $460?! Thanks Verizon :) I'm glad I was able to search and find David at this Sunset Cellular. They are Korean based small business, and majority of the customers are Koreans who do not speak English. So if you have parents or family members who are Koreans and needs help regarding any Verizon mobile services concerns, I highly recommend Sunset Cellular. Also for heads up for the owner at Sunset Cellular! I hope you are paying Mr. David well. He is an exceptional employee! I honestly thought he was the owner since he had such knowledge and provided exceptional customer service :) Thank you David for all your awesome help and I'm happy to be getting $460 trade in credit for that old iphone 7! :)

    Super friendly and knowledgeable…read more My family and I recently switched over from Sprint to Verizon with the help of my friends at Sunset Cellular. It's Korean owned but they all speak English fluently so no need to worry about language barriers. They have the newest versions of iPhones and Samsung phones. They also sell chargers, cases and screen protectors. They're located in a small plaza in between stores. If you're unfamiliar with the area it can be easy to miss.. so look for Hanmi Bank cause it's behind it.

    AT&T Store

    AT&T Store

    (165 reviews)

    $$

    4 years of headaches, save yourself your time & money, go to a different carrier. The only good…read morething was inquiring over the phone with someone named Corey; he was knowledgeable, respectful, and made us feel unrushed. Unfortunately, in person, the manager assigned a specific associate to take care of us to boost her sales cos apparently, she was short of her monthly quota (forgother name, maybe Mariah or something like that). Red flag, right.. the manager intervened throughout and it seemed like she didnt know what she was doing. Once autopay began, it was higher than what we calculated (shouldve been 4 lines for $50 each, but it was more like $60). Also, for some inconvenient / unknown reason, as a first responder, my bill was always separated from our 3 other lines, even though all 4 lines were in the same family plan. We had other problems during initial onboarding and i remember a male asian manager being good, but a hispanic manager being a total douchebag (I'm not racist, my husband is Hispanic too ok). That was 4 years ago and on February 28 of this year, we finally ended it. We specificically did it before the 12th because that was when the bill was due. I was pissed to find out 3 lines were still charged in March. These scammers said the billing cycle runs from the 23rd to the 22nd, so we used their service 6 days in a new cycle. The cost of the final bill was still a full month at $178, instead of $39. I attempted to speak with customer service but they're all a bunch of thieving people. Good luck to anyone using AT&T. When we switched to Tmobile, no problems, manager helped us herself, while still running the store and greeted every customer coming in, and we didn't have any issues.

    I would give a negative star if I could. Michael needs training. He is rude and lazy…read more He definitely does not like to help elderly people. Elderly are not tech savvy and he should have been trained better. When my father went in to ask about an update. Michael told him I cant help and we dont keep track of who purchases phones. Interesting...Well thats a lie, Michael. He helped my dad by telling him to go to Apple. Then he told him he couldn't return a cord purchased from a different AT&T store. He finally did because my dad might be old, but not dumb. It was horrible experience and elder discrimination. Do better!

    T-Mobile

    T-Mobile

    (147 reviews)

    $$

    My husband and I went into this location today and Rosalinda, Ifra and Kingston were working. All…read morehelped us, but Rosa was the one who assisted us all the way through. Honestly, whenever we have to go in, I do not look forward to it. Every time we go in, we have a horrible experience. Every time. I typically feel like I am putting out the associate asking for information or help. Or I'm told to just call the customer service number. Which I already did prior to coming in but have more questions. Anyway, this time around I want to shout from the rooftop about how great these 3 individuals are! Rosa was extremely informative and thorough. I never understood why things cost what they did. I was always just told this is what it is without it making sense and no one wanting to explain it. Rosa did. And with a smile and friendly attitude. Ifra and Kingston provided support to Rosa when the system wasn't working. Their teamwork is something this location should share/teach all associates. When people would ask me about T Mobile I always said I never have an issue with my coverage but "good luck when it comes to customer service"! Now, I will suggest Rosa, Ifra or Kingston all day long!!! Thank you for a great experience and service.

    if i could give this place 0 stars, i would. shitty ass customer service. employees are obviously…read morenot happy with their jobs. i've been there numerous times and have been patient and kind with this location and employees... BUT i've had enough. DO NOT COME HERE somehow my billing went from $350 to $650 to over $700 in 2 months. didn't make any changes to my plan and was told they don't have access to the full breakdown of my billing. told me to call billing department instead when i know they have the full authorization to pull it up. based on the previous reviews from another customer, this is owned by a third party and scams for profit lol? on top of that, there is no sense of urgency. super slow at getting things done. employee snatch tablets from each other, and have to ask to re-input personal info, no type of going the extra mile for a customer. to put simply, this place provides below bare minimum lol they talk to you as if you're incompetent and below them with a condescending tone. please save your self the stress and go somewhere else.

    AT&T Store

    AT&T Store

    (78 reviews)

    $$

    I've been a long time customer with AT&T…read more I have two iPads that were part of my cellular plan with AT&T. I no longer need them to be part of the plan, so I was able to cancel one of the services using their app, however, I could not do the second line. That is why I am visiting the AT&T store. Matt greeted us and was very informative and helpful. First he canceled the second iPad account and then explain their home Internet system. He was thorough and efficient and quick. While we were there, my wife asked him about another line and the cost it would be to add it to our account. He was able to quickly set up our account to include this new line, but we had to get a transfer ID number from T-Mobile. Needless to say, we had to call T-Mobile and my wife has waited on the line on two separate occasions each time it was an hour and longer, in fact she's still on the phone with them and we're already at one hour and 10 minutes. So right now if I were to compare AT&T with T-Mobile, there would be no dispute, and it's not because I've been a long time customer of AT&T it's because of the length of time is taking T-Mobile to get a simple task completed. I would rank AT&T's customer service far away better than T-Mobile. Matt also answer one of my questions about their home Internet. He said that I could try their home Internet for seven days without any charge. I did have to set up that account, and wait for the unit to be delivered to me which should take a couple of days. Once I get it then I can test it out for seven days, and if I like it, then I keep it and set up the rest of the account or excuse me activate the account, and if I do not enjoy the service, then I simply return the unit to them. Because I am an AT&T account holder the value for the home Internet is a significant savings, 20%.

    Avoid this AT&T at all costs!…read more After almost a month, the manager Humberto Ramirez, told me I had to come back and fix THEIR mistake or I'd be charged full price for my iPhone 17 after already trading in my iPhone 13. They forced me to drive an hour to the store, reverse the entire transaction, get my phone back, and redo everything with a new device... all because of THEIR error. When I arrived, Eric told me to "come back another day" because the manager had left early. This is after the manager, Alberto, had already been in contact with me multiple times about this "urgent matter" and knew I was coming. Completely unprofessional and disrespectful of my time. Eric then pushed me to purchase iCloud, claiming scanning a QR code would take too long because "the wifi here is very slow". Meanwhile I had already been in the store for THREE HOURS. He explicitly promised my data would be backed up before any work was done. That was a lie. I lost ALL my photos, including my engagement pictures, completely irreplaceable. On top of that, my property was mishandled. Eric ripped off my $40 Belkin UltraGlass screen protector and slapped it onto another phone with zero care or professionalism. I've called multiple times asking for a replacement and have been completely ignored. This place is careless, unprofessional, and takes zero accountability when they make serious mistakes. They cost me irreplaceable memories and wasted hours of my time. Do yourself a favor, go anywhere else. UPDATE 03-23-26 never received a callback from Humberto, so I had to drive to the AT&T store myself to request a refund. Humberto told me I would need to pay a $55 restocking fee and refused to waive it. He also declined to replace my screen protector despite the inconvenience caused. He mentioned he might have covered these under different circumstances, but not in my case. Thankfully, Ozzy stepped in, contacted customer service, and was able to secure a full refund for me. I really appreciate your help, Ozzy. Due to this experience, I decided to move my service over to T-Mobile.

    Verizon - mobilephones - Updated May 2026

    Loading...
    Loading...
    Loading...