Wow. I'm not going to lie. In the past this place has been horrible. I went in on my lunch break to get a new phone and the sales person took care of things within 30 min and she lowered my monthly too. She wasn't pushy about buying any accessories for my phone since it's so over priced. ( I go other places for charger screens and cases). Best customer services I have had there. I hope it stays that way. read more

If I could give them a 0, I would. First of all, customers beware that if you want to upgrade to an IPhone 13 with 5G network, do yourself a favor and check with other networks outside Verizon. In my 18 years I have been a verizon customer, I have NEVER experience so many network service interruptions as I have been ever since I got an Iphone 13 with 5G network. I have experienced excessive amount of dropped calls, as well as unable to send and receive calls and text messages. Even though my phone may show 5G and full bars, service disruptions are far too prevalent. I have gone several times to the Verizon store in Cerrito as well as other Verizon stores in the local area to notify them of the problem and the problem continues. First time they changed the sim card and that did not solve the problem. I have been provided a 1-800-922-0204 customer service number to call and every time I try to call this number, the call gets disconnected with the excessive long holds. The disruptions are serious, I try to make an outgoing call in an area I traditionally did not experience trouble in the past but now I do. The call failed appears on my phone. Just imagine, you witness an emergency and can not call 911 due to verizon negligence with their poor service. I even took my phone to an apple store for diagnosis and they found my phone to be in perfect operational condition and the only problem is with the 5G network has been failing and my phone has been having problems. Management will tell you to contact customer service where they will either disconnect your call or give you the runaround. It explains why they don't email you surveys to comment on your experience with their representative cause their service is extremely unprofessional and lousy. Management has not been helpful at all here. In fact, I don't know if they have a clue as to how bad their Service interruptions are. Management: at least be honest on the service disruptions with 5G to the general public. read more

Google said it will close at 6 but when we went the 5:24 they are still there but the door is closed and they just looked at us when we tried opening the door.. read more

I went added lines, got a phone, and all the prices they told me where a lie. I went because my parents had a great experience and when I look at their bill - the prices the sales representative told them was also a lie. we're being charged 100$ more on my plan and my parents plan and we went about a week separate. Liars. Don't trust them and have them break down the bill because I can't even pay for my bill. I was told $170 my bills $250 and the guy told my parents they would be paying 10$ more so instead of $140 -$150 - that's a lie too they're paying $165 and the nice lady said she has no idea where he got $150 from at all. They also added phone protection without asking me. I'm so angry. They said I could complain to customer service but that they have 2 hour wait times on the phone?! My husband with heart issues got taken by a salesperson here as well. Wow. They flat out lied to him & customer service basically said... "Oh sorry they lied." read more

I was assisted by the new manager Edwin and Eslin and they were wonderful. Very knowledgeable and patient with all my questions. I had a few issues that I needed help with so it took long but it was great experience overall. read more

STAY AWAY! My husband and I share a Verizon account. But because I'm not the PRIMARY account manager for IN-STORE purchases (just the primary online) I cannot purchase our phones for us in the physical store. They make it as difficult as possible for you to really do anything. I asked to literally buy one out of pocket, but "you're not an account manager IN-STORE, so no." Staffed by apathetic sloths; I hope this location goes out of business. read more

I was looking for someone nice to help me see if I had an upgrade available on my account.. unfortunately the person who helped me was rude and unhelpful. It seemed like he only wanted me out of the store and spent most of the time on his phone instead of giving me options with my account. read more

Eslin was the only person to help me when Verizon Corporation was charging me for a $1200.00 phone order they lost. It took over 2 Months to resolve and she used her internal contacts and did not quit. Tom read more

I understand versions new system but it's still dumb. Why am I ordering products IN STORE, WHILE I AM AT THE STORE, AND HAVE TO WAIT TO PICK IT UP, WHILE THE PEOPLE AT THE STORE HAVE IT IN THE BACK? How does that make any sense? I understand the process but my issue with the store is I AM HERE, YOU HAVE IT, WHY DO I HAVE TO WAIT FOR CONFIRMATION TO PICK IT UP??? Two hours of waiting after ordering it with the representative in front of me saying they have it. Doesn't make any sense. The one star is for the stores SLOW AF processing time by this location. How are you going to tell me you have it, HAVE ME PAY, and then make me wait HOURS???? AND someone picked up their order while I was waiting. I asked how long they waited after placing the order, they said they ordered 5-6 hours ago! Like this is a Verizon store, not a grocery store. People order a few items. Why does it take that long "Process" my in store order? "We only have two people in the back" That's one more than I'd expect! I was supposed to purchase my accessories too but after this BS FORGET IT! read more

Ricardo should not be a manager at this Verizon store yet alone work for anyone in customer service, it doesn't surprise me that he has a negative review here with someone else and the probably is the cause to many negative reviews here, Verizon needs to do better ..I have Verizon and wanted to upgrade my iPhone to the new 14 pro max, I went to the Apple Store and they told me I was a month early and I need to go to Verizon and pay the month off for an early upgrade, so I went to this Verizon store and Ricardo asked me what I was there for. I told him that I want to upgrade my phone and he said impatiently that it would take 45 minute wait or that I can do it on the app in the phone myself or go to another store, I told him I couldn't there is no option for what I want to do on the app and I'm riding my bike I can't be riding to another store, he said there was an option but I can go to another store if that's better for me, I told him there wasn't. I would have to trade in my phone with Verizon and order the phone that they didn't have in stock and would have to wait for them to ship it and what I wanted to do was just pay off the one month and go to apple and pick up the phone there because they had it in stock. I explained there was no option for just to pay, he said there was condescendingly. So I then said can I ask you to show me how to do it in the app because there is no way, he said no if you ask me to show you I have to pay $30 if i want to get help from them at that store. I was astounded by the fact that he was making me pay money in order to help me out to buy/upgrade my iPhone with them. I said that's a rip off and it doesn't make sense, he said that's Verizon and that's what you have to do if he was to help me, I said I can't believe you're making me pay you $30 to get help on a billing question on how to pay my phone off, he again said I could go to another store. He shows me the sign that says for $30 for decide set up, I told him I'm not setting up a device I'm trying to buy it, arguing with him that's not what I want, I want to upgrade my phone I don't need help setting it up, he said that's what I have to pay, again I said that's not fair Verizon can't be charging to get help to buy a phone, again then he said I could go to another store if I wanted to. i said look I'm not trying to be rude here but I'm not trying to set up a device I'm trying to upgrade it, and said sorry that's what you have to pay, I told him fine I'm here just put me in the waiting list and he said ok and just stared at me, I said ok... waited about 10 seconds as he just stared angrily at me not inputting anything in his tablet, and I said I'm waiting, then he said you know what you can get out, you can go to another Verizon store. Ricardo then proceeds to kick me out of the store unfairly and because I challenged his authority and the fact that he was wrong on the fee to get help. I immediately walk out without any incident as he held the door for me and then I asked for his full name which he wouldn't give me and I said you'll be hearing from me. Who knows how many people he ripped off making them pay $30-$35 dollars for something that wasn't legitimately the case for, it's fraudulent and will be reported to the BBB. Verizon please do better, I am not the only person here reporting this guy named Ricardo. I then bike to another Verizon store in Long Beach off bellflower, I get assisted by Jawan the manager, who then hands me off to Evelyn, and I asked her how I can pay off the one month in advance and she explained to me that I can't really unless I do the edge up and it's a whole different process and that it would just be best to get the phone through Verizon instead of apple and I could have it the next day, I opted for that since it was the best solution for me, Jawan and Evelyn where amazing and super virtuous and professional compared to Ricardo who was awful and needs to be demoted or fired. I explained to them my situation at this Cerritos store and they said I should not be paying $30 for assistance with a billing scenario and that's just the price for setting up a new phone, anyone who needs Verizon services should just go to the Long Beach store and not go to this Cerritos store, Ricardo is the worst customer service employee I've ever dealt with. Being kicked out of a Verizon store after being a customer for years is not the way to handle any customer, I was not loud or rude or disrespectful, Ricardo was just upset I was challenging his knowledge because after all he was wrong and didn't want to take care of my situation and would try to steal $30 just to pad his sales numbers, it's despicable and makes me question Verizon, but thankfully Evelyn was able to turn it around I will for sure be going to their yelp page and leaving a great review. I sure wish we could see the cameras because you would see how calm I was and how bothered Ricardo was, it's a shame. read more

Verizon - Verizon store - Mobile Phones Near Me - Cerritos, California

I checked into the Verizon Store and I'm literally the only one here but still had to wait for an available employee to help me. I guess the 3 employees at the front counter had to finish their conversation before they drew straws to see who it would be. I've literally been going to this Verizon store for as long as I can remember. Unfortunately, it seems like the customer service that Verizon was so well-known for no longer exist. read more

Verizon - Mobile Phones Near Me - Cerritos, California

This is by far the worst establishment for verizon i have ever been into. Nobody in the store wants to do their job. They are rude and condescending. If u have to go to a Verizon AVOID THIS STORE at all costs. If i could give negative stars i would. This place needs new management. read more

This review is specifically for my experience with store associate, TIM (TIMOTHY). This bald headed cretin made me so upset that I truly considered going to another phone company due to his highly inappropriate and immature nature. To start, I came in today since my phone was having issues with Apple Pay and I was told by Apple I would have to replace my phone for $600. I politely declined and informed them that I would go to my phone carrier, Verizon, and settle the issues there. So here I am today, and I initially had an appointment with Julio (which I wish I would've had his help instead to begin with, read later) but they placed me with Tim. I told him my issue and that I would be ok with upgrading the phone as long as I didn't go over my set amount for my monthly bill. He then said that it could be worked out and we came to terms for a new iPhone 14 Pro which I was happy with. However, since my Apple Pay wasn't working and I had limited cash I asked if it was possible to bill me on my next bill the amount for the new phone in which he said no and I would have to pay in cash or card today. I politely asked him if it was possible to bill me online through the app (since they have my card info on file) since I couldn't pay all of it in person without splitting it into some cash I had on hand and credit card. Meanwhile, I'm telling him that I could pay it by splitting it cash and credit card to get the phone today as requested, but he's in the Verizon app ordering the phone to come to the store tomorrow when I told him I wanted it today. He then placed the order on the app and when I told him that he shouldn't have placed the order he says, "it's too late and if I reverse it it's going to cause bigger issues". Yeah bigger issues that YOU CAUSED. I never told him to outright place the order and after he did, he starts getting an extremely inappropriate attitude with me talking about I told him to place the order. I never told him to place the order and he even neglected to tell me that this store is closed on Sundays so I wouldn't even get the phone until MONDAY. Smh. I then asked for his manager, Robert, who was absolutely amazing in handling his associate's piss poor attitude and he immediately got the situation handled within 35-40 mins. He de-escalated the situation by talking to me in a CALM manner and not on the verge of almost cursing me out a like Tim did with his immature and rude demeanor. I seriously can not think of a better word but cretin to describe Tim's personality/demeanor and it was absolutely inexcusable customer service. I usually have good experiences with Verizon and the only redeeming qualities of this experience that I had were with the manager Robert and another associate, Julio. Julio was very kind since he just came over in the midst of the disagreement and just asked if I was ok and condemned Tim's condescending tone and actions. That was very nice and I applaud the way Robert ultimately handled the situation since he reversed the order and ended up having the phone upgrade price added to my bill (which could've been done in the first place to avoid this whole situation). TLDR: Please AVOID TIM (TIMOTHY) at this store and I would advise you to work with Julio or Robert instead since they actually know how to provide excellent customer service. He was incredibly rude and his deplorable customer service almost made me consider looking into another phone company. Tim ended up ordering a phone without my permission on the Verizon app and if I went through with him, I would have to wait until Monday to get my phone. In addition, he lied and said I couldn't get the phone upgrade billed to me and that I would have to pay at the store today. Robert (store manager) sorted it out and I was able to have the phone out the store today and billed to my Verizon account. read more

ESLIN assisted me yesterday with my phone that had these LIVE.SOUNDING.POP.UPS that kept coming up she went through all my apps her customer service and her professionalism was outstanding in every way took her time and we resolved for now (LOL) the situation if I never go back again I definitely will spend the good word of her personal Customer.Service. . Daniel Fisher . P.S. Next time you're passing out Raises keep her in mind. read more

Beware of this Verizon!! If you're a customer looking for good customer service, avoid this place. They treat customers with so much disrespect I don't know how they are still open. And if you don't take my word for it maybe the 2.0 stars will give a wait to my one star review. Please avoid this Verizon and go to a different one so we can get this one shut down. I wish the employees customer service at this location was as good as Verizon's actual service!! read more

If there would be zero or minus stars that's what this store and employees get , I have visited this location more then 3 times for help of loss of service due to VERIZONS NETWORK issues and esim deleted they wanted to charge me for registering me a new eSIM , for me and plenty of customers I had talked to since January that this problem is nationwide I called them out as fraud and unfair as a paying customer- at this point 2-3 employees stood up and wanted to ask me to leave while I had no service on my phone ! They are rude with a smile with NO intention to help - stAy Miles away from this store please ! read more

My husband just bought a new phone (samsung) from Verizon store and when we went this morning at the store to ask help/question, the sales person says, I have to charge you $29.00...WTH! What happen to customer service now a days? I am so glad I have an Iphone, everytime, I went to their store there is always someone to assist me for FREE. Go Apple! read more

I recently needed to replace my samsung and they were very clear, quick and helpful. No hard sell, just a quick pitch on accessories, no run around on pricing. I am so grateful that they convinced me to get insurance when I resisted...since I lost my phone for the first time ever in the first couple of months and got a nearly free replacement! When that came (in 2 days by mail, no questions asked) they were immediately ready to do the transfer for me for $30. I was happy to pay as I have a lot of other stuff going on right now. When I came to pick it up they waived the fee :) read more

The Cerritos store is great! Ricardo, the store manager, is always patient, kind, and helpful. I've also worked with two other tram members (can't recall names at the moment...shame on me) and they've always gone above and beyond. read more

I was having some issues with processing a device upgrade. Riccardo, the manager here, really went above and beyond to ensure that I left out of the store with the device I ordered, and he thoroughly addressed all my issues/concerns. Thank you very much! read more

Worse Verizon I been too. The hours on the door say 8pm. I have rushed to this location twice now and every time they have closed early. I was there before 7pm and they had the metal security door down already. The worker that was there didn't come to acknowledge us till after his customer was leaving. I waited about 20 minutes for nothing. He said we are closed we had a call out. He wouldn't even listen to me, all I had to do was return a phone case real quick . This is now the second attempt and I was very upset. He was rude and wouldn't even acknowledge me. Bad customer from Verizon! read more

Will select another location next time. Very hard headed with how they answer questions. Poor customer service. They literally push people away at 5pm when they close at 6:00. Went there twice in two weeks and didn't even feel welcomed at all. read more

Went last Sunday to upgrade phone. And was turned away because I did not have an appointment. Never had I even gone to a store and been turned away. It wasn't not close to closing time so it was not like they weren't going to over closing time. read more

Looks like they want only sale it's a really rude uncomfortable conversation there is no manner don't want to help with upgrade phone at all!!! And chewing the gum with mouth open whole time it's nasty I'll never go this area any more!! I really disappointed usually Verizon people are really nice welcoming but not this person it was totally my wasting time!!! read more

I went in today to get information about the I-watch Patrick was the person that helped me and I just wanted to thank him for taking time to help me with my new watch! He didn't try to rush and he made sure my watch was working before I left. Thank you read more

The customer service is always 50/50 and my family have been going to this location for a very longtime. There are employees who go above and beyond the minute you walk in all the way till you leave the store. They are detailed when showing you the phones such as the features and the different models. They explain thoroughly what you can expect from the phone and most importantly the different plans they have. On the other hand, there are employees who could care less about customers and knows nothing about the phones and tells customers very little information. In those cases we usually ask for another employee to help us so to not waste our time. As for the phone selections they have the typical models along with phone cases and accessories. They have pretty good selections they never run out of phones when we go to buy new ones - they always have plenty on stock. When you are dealing with phone exchanges or buying new phones make sure the employee is knowledge (you can tell as they are detailed in the steps of what exactly you need to do online) otherwise, you are better off talking to customer service online. This is in a plaza and the store is located in the corner it is almost hidden if you are not familiar with the area. The parking is easy it never gets busy throughout the day. When new phones comes out - this is the only time I see a line outside. Otherwise, when you go inside you place your name and they call you when the next available worker is free. For quicker wait times, visit on a weekday closer to closing time. The longest you will wait is around ten minutes. read more

Verizon - Got The Goods. - Mobile Phones Near Me - Cerritos, California

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This store has horrible customer service. I've noticed they only help you if you need to make a purchase, but if you have to troubleshoot your phone, they will not help you. I was experiencing trouble with my sim card, so I went there for assistance. They told me I'd need to pay $40 to activate a new sim card, but since my account was past due (I have a payment plan on file) they could not activate the sim card. It didn't make sense to me, so I went to another location and was given a sim card (no charge). I'm not sure why 1 store could help me, but this store couldn't?!? Sounds kind of fishy and makes me believe they have a bunch of scammers working here! I've been a Verizon customer for over 20 years and will never ever return here. Both times I've ever visited this location has been horrible. I thought I'd give them another try after 5 years. Not to mention, this location is closer to my home. read more

Awful customer service!! It's a joke , they gave me the run round. Who trains these people!

Went today and was convinced that I should get an IPhone 13 Pro Max. After waiting and getting the new rate my bill would be I was ready to upgrade. I was then told that they don't have any IPhone 13 Pro Max or Pros in stock and I would have to order online. The lady that was being helped next to me had walked in about 10 minutes after me so I heard her whole conversation and the employee walked out with a Pro Max for her when I asked how she got one when I was there before her I was told they are special ordered and appointment only which I know was BS because I heard their whole conversation and the employee telling her they had plenty in stock. I am not sure what she did different than me other than have someone helping her that was better than the guy I had. Anyways I left and told them to cancel everything I'll order online on my own or visit another Verizon. What a joke. Horrible customer service when they pick and choose who gets a phone and who doesn't. read more

This place has terrible customer service. I asked to see someone about and issue with my phone and they said it was going to be 3 hours to see me. And that they close at 5 but in the door it says 8pm and to come back another day. Also the wait to get an appointment was 10 days out smh. read more

Inconsistent employees who lack customer service training, helpfulness, and enthusiasm. Only a rare few are stellar and when u come across them, get their names and see them again. I'd suggest going to another location but they all seem lackluster. Ive had Verizon since 2000 and expect better customer service, helpfulness, and enthusiasm. Also, there are a lot of customers who's English is their second language so perhaps the customer service training could include kindness and tone when speaking to Verizon customers. read more

This store is close to the gym I go to. But on Sunday by the time I got off of work, I decided to try the Verizon store by my work which turned out to be a not so great experience. I got the feeling that store, not Cerritos, was too busy and it was close to closing time so there was no rush to help me. I decided to try Cerritos which was what my instinct told me to do. From the time I got in, I was politely greeted and told one person was ahead of me. The man was very nice and helpful. I waited and the young man who helped me upgrade my phone was very nice and also helpful. I saw other people being helped in a positive way and everything seemed to move along smoothly. There was no rush to be done right at closing time. If there was one, I did t notice. I'm so glad. I came here and if I need anything again, I will continue coming here to Cerritos. read more

I walked into the store at 5:45 PM on Wednesday and they told me because they close at 6 PM that I should come back another day. Then why are you open until 6 PM if you don't help customers past a certain time and I was still within your business hours? read more

Verizon reps are condescending and rude. Do not go there. Long time customer never experienced that before

I've been to this store 3 times already, I traded in my phone and I'm paying a full price of a brand new phone. so what was the point for me to trade in my old phone? I needed to speak with a manager since every time I go to the store the representatives cant help according to what they always said. I need some type of authorization from a manager and "they are never available" ... they got my information but they never called. I'm regretting changing my line from T-mobile to you guys. read more

Did the Bring Your Own Device (BYOD) program but they never sent me the code or instructions to process it. When I called to follow up on it they said it was too late and they wouldn't be able to do anything about it. They said I didn't process it but how could I process it if I never received processing instructions! Cheating me out of $, thieves. read more

On Jan 3, I went to the kiosk in the Los Cerritos Mall with my husband and 2 kids (under 4). Of course my kids started to act up when I was trying to purchase a new iPhone 11. I also had to fix the screen on my old phone at the next kiosk which took 20 min. Which I thought was enough time to purchase the phone. ADRIAN helped us and took advantage of the fact that we were discombobulated because of our kids. He told us that the case, screen protector and battery was FREE. That it came with the package. He also added a monthly protection plan that I did not want. I only asked him to help me transfer my contacts and calendar. Which he did not do. We had to come back to him and he did it hastily. When we got home my husband asked how much everything was and I told him it was around $200. He asked why when Adrian said the accessories were free. Of course Adrian did not give us our receipt. We called the next day to see why it was over $200 and his coworker said the accessories were not free. She told us to come in for the receipt and to return the unwanted items. When we got there she said that she couldn't return the screen protector (~60) because he put it on. Then she asked us that Adrian (who happens to be the manager!!???!!) will be in at 2 if we can wait and come back. NO!!!! We have other things to do! It was extremely inconvenient as it was to pack up both kids and drive 30 min to and from to fix the sneaky transaction Adrian did. The only reason why we took it is because it was supposed to be FREE. We trusted your employee to be slapped in our face. He's a lying fraud. And he had the nerve to ask us to give him a good customer service rating! He is out of his mind. After she kept communicating (via text) with her manager, Adrian she finally let us return the unwanted items. That took 45 minutes. The first total was about $227. The new correct total was less than $100. This is by worst experience in customer service. I'd rather have spit in my food than deal with people like Adrian. read more

This was our first time in this Verizon store, honestly is was appalling how we were handled. We received a sim card earlier in the day, but it wasn't working. We needed a new one. I tried to call the store before we left home, to get advised on how to handle our situation. There was no way to get a person on the phone , who was actually in the store!!! So, we get there about 15 minutes before the store was closing. The representative at the front desk told us we had to wait for a technician. There were about 6 other customers already in the store, and another customer who cane in after us. We wait about 5 minutes then , I see the person who gave me the sim cards from earlier. My husband ask him if we can get another sim card. He tells him there are other people in front of us. we were very aware of that, but we are willing to wait. Then he says the store is closing in 5 minutes, so now he says we have come back tomorrow!!!! Well, we were not happy about this. We leave and go to another Verizon store. We were told by the representative there , that the sim card had not been activated. Honestly, before we arrived at the second location we were going to cancel our account with Verizon. It was sad to be unfairly rebuffed. This store needs to be re-staffed by people who want to really want to work and be true professionals. read more

What an awesome experience not only because the female rep fixed my phone and didn't try to sell me a new when when not needed at this time, but because of her Tenacity, Professionalism and No.Quit Attitude!!! With a Smile. Finding it impossible last week to go into my (Password) because the Fonts for some reason had gone 10X the regular size. And because of that the only numbers that was showing where: 2 5 8 And my 4 number passcode was only one of these numbers. This was the last step after the IT..Depts @ Verizon and Samsung told me that I would have to have all my information deleted and start from scratch even if I bought a new phone there might be a slight possibility the switch.over would be impossible. She pressed the areas where the missing numbers should be at.... BAM!!!! THANK YOU...VERIZON for not only a GREAT hire but teaching the no quit attitude with a Great.Attitude and even asking for help when needed. My wife even told her... she wished she could give her a Hug..... Sincerely, The Fisher Family. read more

Verizon, you need to train your employees. Employees don't want to help you and have a bad attitude. They cut you off while you try to explain the situation. Verizon has been going downhill for a while and maybe it's time to switch to AT&T. I've been with Verizon for 10+ years and I am getting very frustrated with their customer service and coverage in general. Calls constantly get dropped at my house unless I use wifi-calling. I don't know why I waited this long to consider switching. read more