I've been a long time customer with AT&T. I have two iPads that were part of my cellular plan with AT&T. I no longer need them to be part of the plan, so I was able to cancel one of the services using their app, however, I could not do the second line. That is why I am visiting the AT&T store. Matt greeted us and was very informative and helpful. First he canceled the second iPad account and then explain their home Internet system. He was thorough and efficient and quick. While we were there, my wife asked him about another line and the cost it would be to add it to our account. He was able to quickly set up our account to include this new line, but we had to get a transfer ID number from T-Mobile. Needless to say, we had to call T-Mobile and my wife has waited on the line on two separate occasions each time it was an hour and longer, in fact she's still on the phone with them and we're already at one hour and 10 minutes. So right now if I were to compare AT&T with T-Mobile, there would be no dispute, and it's not because I've been a long time customer of AT&T it's because of the length of time is taking T-Mobile to get a simple task completed. I would rank AT&T's customer service far away better than T-Mobile. Matt also answer one of my questions about their home Internet. He said that I could try their home Internet for seven days without any charge. I did have to set up that account, and wait for the unit to be delivered to me which should take a couple of days. Once I get it then I can test it out for seven days, and if I like it, then I keep it and set up the rest of the account or excuse me activate the account, and if I do not enjoy the service, then I simply return the unit to them. Because I am an AT&T account holder the value for the home Internet is a significant savings, 20%. read more

AT&T Store - Mobile Phones Near Me - Cerritos, California

Avoid this AT&T at all costs! After almost a month, the manager Humberto Ramirez, told me I had to come back and fix THEIR mistake or I'd be charged full price for my iPhone 17 after already trading in my iPhone 13. They forced me to drive an hour to the store, reverse the entire transaction, get my phone back, and redo everything with a new device... all because of THEIR error. When I arrived, Eric told me to "come back another day" because the manager had left early. This is after the manager, Alberto, had already been in contact with me multiple times about this "urgent matter" and knew I was coming. Completely unprofessional and disrespectful of my time. Eric then pushed me to purchase iCloud, claiming scanning a QR code would take too long because "the wifi here is very slow". Meanwhile I had already been in the store for THREE HOURS. He explicitly promised my data would be backed up before any work was done. That was a lie. I lost ALL my photos, including my engagement pictures, completely irreplaceable. On top of that, my property was mishandled. Eric ripped off my $40 Belkin UltraGlass screen protector and slapped it onto another phone with zero care or professionalism. I've called multiple times asking for a replacement and have been completely ignored. This place is careless, unprofessional, and takes zero accountability when they make serious mistakes. They cost me irreplaceable memories and wasted hours of my time. Do yourself a favor, go anywhere else. UPDATE 03-23-26 never received a callback from Humberto, so I had to drive to the AT&T store myself to request a refund. Humberto told me I would need to pay a $55 restocking fee and refused to waive it. He also declined to replace my screen protector despite the inconvenience caused. He mentioned he might have covered these under different circumstances, but not in my case. Thankfully, Ozzy stepped in, contacted customer service, and was able to secure a full refund for me. I really appreciate your help, Ozzy. Due to this experience, I decided to move my service over to T-Mobile. read more

See all

Bought a phone for my wife for Mother's Day, decided to e change it for more memory 2 days later. The box was unopened and tape was still intact, the sales representative Angel agreed it was sealed and still stated that there will be a $55 restocking fee...the next day I called the supervisor I believe it was Humberto, he stated he will have to ask someone higher than him about a refund and it would take some time, I asked " like 2 weeks?" He said no give me until the end of the day. He never got back to me. It's sad to say there's no more first class customer service or customer satisfaction anymore. Their return policy states there is no restocking fee on unopened Apple products...well, I got charged. This is not OK! I recommend Better training for sure! read more

As per usual for AT&T, the customer service was poor. Came in asking for an item. They didn't bother to double check or look to see what store nearby had what I was looking for. The guy working was leaning on a counter and didn't even bother to stand up straight or seem in any way interested in actually helping me. I'd say I was disappointed, but at this point I find this company incompetence sadly humorous. read more

Horrible experience. I was waiting there for a long time, since I wasn't dressed professional nobody stepped in to help. Discrimination at the fullest. Don't come to this franchise! read more

They used to be good, but now they're unprofessional and disorganized. They even sound like they are bs-ing you at times. Spectrum here I come! read more

If I could give them a Zero star I would. Their customer service is terrible. All they care about is sales, if you go in for any service issues they won't help you. They tell you that their system is down nation wide and they can't help. However if you buy a new phone the system magically works. This place sucks, save your self a headache and don't take your business somewhere else. read more

Worst customer service. I came here to pickup my online ordered phone as it shows it was available here. Tall Latino guy told me they have the phone but can not give it to me as I have to wait for what I ordered. It turns out ATT cancelled my order. Told the guy to help me just get it from their store. Guy told me "well it's on you" and couldn't help me. WTF right? Why is it on me? Long story short, went to Los cerritos center ATT store and in 10 mins I got my phone. What the hell is wrong with the guys at the Town Center. Don't ever come here guys. read more

Scammers! Beware. They are technically a third party. Quoted me at $180 and now im paying over $350/ month. Horrible service. Rachel reeled me in, promise the world only to get the sale. Now the manager is on vacation. I'm stuck on a contract. Ridiculous. And honestly shame to the manager owner of this At&T. Having their sales people lie to get a sale. Never showing their face, just collecting money on the scams. read more

Bad service....There were 2 employees and one decided to leave to the back of the store to never return. Four parties waited more than 15 minutes with no luck of getting assistance. Most of the customers walked out, tired of waiting!!! Don't go there!! read more

Went in here to do an upgrade on my mom's phone 2 weeks ago and the lady who assisted me was amazing. Now today when I went in I was assisted by Leo. I told him I was just there to turn in my trade in and his attitude changed. He told me they didn't accept trade ins at the store. I told him I just did it a week before and he said they just stopped last week. He made every attempt to not accept my trade in. So now I'm across the street trading in my phone and getting fiber for my house because I needed that too. read more

AT&T Store - The store - Mobile Phones Near Me - Cerritos, California

I've been with AT&T for over 15 years, and the service I received at this location was by far the worst I've ever experienced. I came here three weeks ago to purchase a new phone and asked specifically when the new iPhone would be released. The staff told me "no time soon," so I went ahead and bought the iPhone 16. Just a week later, the new iPhone came out. When I tried to return the phone at a store near my home, I was told I had to return it at the original location (Cerritos Mall). I drove over an hour back to this store, only to be ignored for about 15 minutes before someone acknowledged me. Once I was finally helped, the employee told me only the manager could process the return, but the manager wouldn't be in for two days. He pretended to "text" the manager and district manager, refused to make a phone call, and ultimately told me to call customer service instead. I left and spent over 90 minutes on the phone with AT&T customer service, only for them to tell me they couldn't help either because this store refused to provide the invoice number. On top of all of this, I was still charged an upgrade fee and a restocking fee for a phone I did not want, after being misled by staff. Thankfully, I went to another AT&T store in Moreno Valley where the manager, Jonathan, resolved the issue immediately and treated me with professionalism. But this Cerritos location wasted my time, gas, and patience, and showed a complete lack of accountability. If you value your time and want real customer service, I recommend avoiding this store. read more

I have a huge issue with the sales associate Angel. My husband and I went in to get info on a new phone for myself. That wasn't the issue, the problem was he upsold us on internet service. This plug in device was supposed to be cheaper and something we can take home with us, program, and would be set to go. NOT! First off, he tried scanning 2 devices to no avail, instead of asking what other options are, he told us the product would be shipped to our house.. ok. Crazy when we are literally looking at 2 devices physically in front of our face. But sure. Problem was, HE WAS HAVING IT SHIPPED TO OUR OLD RESIDENCE AND WANTED US TO CALL 611 TO CHANGE IT TO THE RIGHT ADDRESS. Like really? What kind of business is that? Of course I was really angry because who wants to waste their time calling the company that he works for when it's his JOB to do this correctly. Very bad customer service practice. No accountability. Do better ANGEL. Sheesh. read more

How can a store with such oversight NOT BE ABLE TO PROCESS A SIMPLE PHONE RETURN? Management here is genuinely nonexistent. There's management, they're just never onsite. Nonexistent. What's the point of having one? read more

Horrible service. You walk in and they don't even ask what you need they just see you and walk past you. Needed assistance and they act lost. Rather take my business somewhere else. read more

I went to this store and hoping that they could help me with my issue on my phone i talk to sara that is her name she is very terrible customer service not helping you at all very poor quality service i am not going to this store ever again. read more

Poor customer service , Do not recommend this location unfortunately. Matt was disrespectful and kept disrespecting the female customers after leaving since having their contacting info. Please read all the other reviews this place gives att a bad name. read more

BAD CUSTOMER SERVICE!!! BEWARE!!! Came to pick up a phone that I bought online. Told to come back in an hour knowing that they will be closing soon. The next day called before coming over was told they will not be able to find my order since their system is down. I ask if I can just pick up from another store. Manager referred me to called customer service to cancel because they cannot do it in store. Called customer service said that they cant do anything on they're end because store needs to cancel the other. I asked customer service to call in store manager she was put on hold and gave up. Customer service advice to go back to store even after I said that I already spoke to manager. I gave up at this point. Each of those transactions took about an hour. I dont know whats going to happen next. HELP! read more

Racheal helped me out with getting my new phone and setting me up. She was super helpful, professional, and just a joy to be around! Thank you for all your help!!! read more

If I could give 0 stars, I would. I entered the store a few moments ago, and they all saw me. Not one of them acknowledged me. They saw me by the counter for about 5 minutes. I'm looking for help, not a welcome, and I'll be right with you, just rude people. They turned to the other side. Terrible customer service! For sure, I am never coming back here. I don't know how these people have a job in the customer service area in such a big company. read more

AT&T Store - I was a few feet from them I just didn't want to take a close picture. - Mobile Phones Near Me - Cerritos, California

See all

AT &T Carrier for cell/mobile phones Highly avoidable. AT &T customer service very poor. They have no concern for their customers and can be extremely rude. Only time they talk politely is when they want their customers to sign up for auto pay of their cell phone bills. They are very careless . I had cancelled their service on 4th day of the month but was charged for the entire month. I paid the entire amount as charged to get them off my back. and spoke to the customer service team and they promised that that is the final bill and I shall not be receiving any further bill. To my surprise the next month i get a bill showing remark --instead of cancellation of service -change in service and charged for services which i did not ever sign up for. On again calling the customer service team they agreed that my services were cancelled last month and the current charges were not correct and since all services canceled they should not have sent the bill. Now they tell me they do not have the capability to cancel the amount so I should go to an AT &T store to get this amount cancelled. I explained that i have fractured my leg and I do not drive so why should I hire an Uber and pay $20/ plus to get the amount wrongly charged by AT&T. Still AT &T maintained that if I like to get this amount cancelled this is the way. This matter is not resolved. I am concerned that this way they may spoil my credit which is excellent as of date. If their is a negative rating I would like to definitely rate AT&T in the negative read more

Was greeted buy Paul, he helped us upgrade our phones from a iPhone 11 to an iPhone 14 pro, also got a good price on two Apple Watches!! It was a buy one, get the 2nd free!!! Thank you! Vero and José read more

I would NOT recommend getting a screen protector from here - specifically the "$40 glass Puregear". The At&t sales rep installed it, and within a week it bubbled. No biggie right? Stuff happens. Went back and they put another one on and it bubbled again the next day. Went back again to just return it since it was obviously junk, or not installed correctly, and they told me I'd have to go through puregear and ship it back to them. I bought it on 11/17 and by 12/27 the At&t store can't even return the product with the original box and receipt?! Buyer beware of what you buy even with keeping the boxes and receipts. The worst part that I won't get into is the new iPhone Pro that I got from this store (the one with 3 cameras) was defective, so now I have to also return it. Ugh! No more phone purchases from the carriers for me. read more

Awesome people! And saved me money on better billing ' Drekara was awesome! Highly very knowledgeable and kind!

I was skeptical about revisiting this store after having a bad experience here a few years back , but i was at cerritos mall and decided to see if things had changed . Was greeted by a friendly employee when I entered the store, who was more than willing to ask if I needed help with something I ended up purchasing three brand new iPhones, the employee was super friendly, helpful, and patient with any questions that I had. I bought two of these as a Christmas presents so I had to go back after Christmas to get them activated, this process was also easy when I thought it was gonna be a pain in the butt. After having a bad experience I was pleasantly surprised to find out how easy and straightforward. the process should've been the first time. I honestly forget the employees name to help me but all of them they were working seem more than willing to get the customers in and out which I really do appreciate. read more

After spending two hours at apple trying to switch my carrier to get a new phone... I spent a total of maybe not even 30 mins with Larenzo and to stay the least I left satisfied. The "paper" work took barely 10 mins... everything was smooth, he was very respectful and professional. But also personable and kind. 10/10 recommend going and buying a phone from Larenzo at the AT&T center in the Cerritos mall. Thank you. read more

If you're not getting a new line or upgrading and just need AT&T maintenance don't bother coming to this location. Representatives are not interested in providing service unless they are benefiting in meeting their numbers or comps. I upgraded online and needed help, and was told by Cindy since I did it online they couldn't help me, and would need to call customer service or do it by mail. Funny how 2 days prior I had visited another location for the same service and received exceptional service. They attempted to say they were "not able to help" more like they don't want to do the work they are paid for. Once I was turned down by this store after not even trying or opening my profile I visited another location where they helped me and provided excellent service read more

Terrible!!! They took advantage of me they added another made up line to my payment and made it a business account and insurance on a phone I don't even have!!! I used to pay 150 and I went there to take out a phone and the month after that I got charged 600!!!! crazy don't go there for your sake read more

Justin Yuan, district manager for My Wireless, is an unscrupulous sales representative whose main objective is to increase his commission by taking advantage of uninformed consumers. All I wanted was to replace my old phone since it had stopped functioning that day. I told him that I wanted to buy it outright. He insisted that I could not do that; he made me call AT&T to impersonate my mother (the account holder) to add myself to the account as an authorized user. Unbeknownst to me, this was so that I could make changes to the account plan and sign up for a phone contract and financing. He constantly reassured me that the new plan was cheaper, with better services, and that I could "change it immediately back" the next day if we didn't like the new plan he signed us up for. I later tell my mother what I've done, thinking that I've made positive changes to the account that could be easily reversed. My mother is a much savvier consumer than I and knew immediately that I had been scammed. She then called AT&T, who said that reversing the changes was impossible, since her old plan had been grandfathered in. Now she is stuck with a plan that will dramatically increase her monthly bill. Although I can only blame myself for being a poor consumer, Yuan is horrifically unethical. He did not provide me with a copy of receipt, terms of contract, or accept the return of the new phone he sold to me. I am absolutely disgusted by these business practices and have since left AT&T as a result. Buyer beware, lest you be hoodwinked as well. read more

While LESLEY, can be helpful, she is to pushy on everything that , one, as a customer,wants or needs to accomplish at this AT&T store , from the beginning she said that I could try another store because she did not have any e sim cards left at this location . Mind u that She said this with the first three seconds , She was not explaining in the least of the reason y she was suggesting to just go to another store ( three times, She suggested) without trying any other options or even wanting to talk about it. I had to pry and ask more then once of what was an E sim card, n Y I could not get an E Sim card, like I had before, not to mention i drove 20 miles to get to this location . Not a very welcoming start. It is not that fast , or easy for a customer to just drive 20 miles from one Apple store to another Apple store, n this case ( Apple Store & ATT STORE ) under one roof, that have a replacement 5 th GEN IPAD air, to replace my broken one. To just drive away without trying different options to rectify the problem. These are not 99cent cheeseburgers with to many pickles on/in them, THESE ARE 1000.00 dollar units/ cell phones / iPads etc, it takes a bit of time to get it right. I left the store with mixed feelings of she/ (Lesley )helped but also did it in a rude ,short Answerd fashion in her communication skills . It would help if u elaborate on the problem at hand and amplify your communication skills, besides just saying ( OK ) it makes it seem like, u dont want to interact with the customers or u have more pressing concerns then doing ur job. This is my impression of my time at this AT&T store. P.S. be kinder to customers and your AT&T co workers, dont bark directives or orders at us customers or fellow employees, it puts u in a bad light, like u need proper training in customer service and how to treat people in general. LESLEY, look in the mirror u r like everyone else a human being that deserves respect and to be spoken to with care. read more

Larenzo was amazing!! He was very knowledgeable and courteous helping me Activate my son's new iPhone 13 to my account. He was patient and polite throughout the entire process. It was almost closing but he still took the time to answer all my questions and even helped me navigate the app as it was my first time using it. It's nice to see as we are meeting face to face again that reps like Larenzo know how to make customers feel comfortable and appreciated! Thanks again for providing EXCELLENT Customer Service, Larenzo!! ~ Dave H. (Long Time AT&T Customer) read more

Lies are all you'll get from AT&T and their reps. Doing business with this company is like playing three card Monty, no chance of getting an honest game. . read more

I walked in with questions regarding my account, they ended up changing my plan without my permission and increased my bill. When I asked them to reverse it, they said they can't. When I asked them to close my account, they said to call 611. Worst service, worst attitude and if you are not there for a sale, you are treated with outright disrespect. read more

The customer service attitude is horrible and disrespectful at all she can't figure out the problem.

My step sis and her boyfriend went to go upgrade their iPhone and the sale representative Kimberly never even put it there trade in she changed them regular price when they had indeed brought in their old iPhone trade in for new ones I do not recommend anybody to go to the mall, k chaos to do anything with their cell phone plan for upgrading their phones because they will take a vantage of you and they will put extra charges on your account versus going to the actual cell phone store read more

The lady who worked the store inside the Cerritos mall between 3-4pm today Sunday 4/3 was not only incompetent, but also rude to her customers. It was not only my personal experience but I also witnessed her be rude to the customers before us. We were eventually sent to the corporate office - where all the customers before us were as well. Looks like she didn't even want to work or know what she was doing since we were all sent to the same corporate store. This associate was making faces while people were talking to her - and also would cut people off as they were explaining but evidently wouldn't offer any kind of assistance. read more

I open a new SIM card there on last Tuesday, a lady works for me and input my information into their system. Today, I found I need to pay $148.75 , And they can do nothing for me , require me call 611 by myself. read more

I came in on my Birthday with my son to get an upgrade on my phone, I was greated by Cyrus Z. He was very engaging with helping us but also was very informative. He was everything a Customer Attendee should be. I had the pleasure of meeting his Supervisor and his friendly co-workers. I did let his team know how much I appreciated all of there help in being very helpful with me getting a better upgrade then what I originally came for. The store Manager Trish is a good Leader to have such an awesome team of employees that are loyal to each other and their customers. Thank you Cerritos Mall At&t, Vanessia C. read more

I needed help to fix a problem with my phone that no one else could fix. They helped me get to the right person in the advanced tech department and finally fixed the issue with my phone. Thanks to the staff in this store. Great service. read more

Had a wonderful experience here getting my mom a new phone today at the Cerritos Mall. We worked with Paul and he was really patient in explaining how to use the phone with my mom and answered l her questions. The store is right across from the CPK and it is well lit and clean. They are really knowledgeable and they have some pretty good deals on phones right now. Thanks for making the experience quick and easy for us today. Happy Yelping! read more