Eros assitance manager help me with my issue, He was very professional and knowledgeable. Will go this location again.

4 years of headaches, save yourself your time & money, go to a different carrier. The only good thing was inquiring over the phone with someone named Corey; he was knowledgeable, respectful, and made us feel unrushed. Unfortunately, in person, the manager assigned a specific associate to take care of us to boost her sales cos apparently, she was short of her monthly quota (forgother name, maybe Mariah or something like that). Red flag, right.. the manager intervened throughout and it seemed like she didnt know what she was doing. Once autopay began, it was higher than what we calculated (shouldve been 4 lines for $50 each, but it was more like $60). Also, for some inconvenient / unknown reason, as a first responder, my bill was always separated from our 3 other lines, even though all 4 lines were in the same family plan. We had other problems during initial onboarding and i remember a male asian manager being good, but a hispanic manager being a total douchebag (I'm not racist, my husband is Hispanic too ok). That was 4 years ago and on February 28 of this year, we finally ended it. We specificically did it before the 12th because that was when the bill was due. I was pissed to find out 3 lines were still charged in March. These scammers said the billing cycle runs from the 23rd to the 22nd, so we used their service 6 days in a new cycle. The cost of the final bill was still a full month at $178, instead of $39. I attempted to speak with customer service but they're all a bunch of thieving people. Good luck to anyone using AT&T. When we switched to Tmobile, no problems, manager helped us herself, while still running the store and greeted every customer coming in, and we didn't have any issues. read more

I would give a negative star if I could. Michael needs training. He is rude and lazy. He definitely does not like to help elderly people. Elderly are not tech savvy and he should have been trained better. When my father went in to ask about an update. Michael told him I cant help and we dont keep track of who purchases phones. Interesting...Well thats a lie, Michael. He helped my dad by telling him to go to Apple. Then he told him he couldn't return a cord purchased from a different AT&T store. He finally did because my dad might be old, but not dumb. It was horrible experience and elder discrimination. Do better! read more

Mayra was the young woman that helped us on 08/03/26 . Mayra was extremely knowledgeable and patient with us. Mayra resolved our issues in no time she also educated us with our new phones . I've dealt with every cell phone companies and never met a nicer person. She deserves at raise or promotion. read more

Alan the manager apparently has no way to get ahold of his manager. Which is really odd because who does he report to? Why can't I talk to that person? Why can't they help me get help through the customer service hotline? If it's "above" the retail level, get me to the level I need to get to. I was ripped off and have spent 15 hours trying to get my old phone back because they LIED to me. I have been sent in circles trying to get an employee who can actually provide customer service. This location was of no help and no one has cared enough to help me with the customer service line themselves. T-Mobile ALWAYS resolves my issues and if they can't, they will call customer service to see how they can further help. I don't know what the customer service at AT&T is so horrendous. They do not care at all about their customers and almost go out of their way to not help, passing responsibility from one incompetent employee after another. If you value your sanity, never work with them. They genuinely do not care. read more

Amazing staff. Great service. Always a pleasure to come here. They try to always search the value.

Maya is AMAZING!!!!.... On 4/9/24 I had a situation of my phone service being disconnected. I was very frantic because my payment did not go through (due to my banking account being blocked), and my phone service was suspended. I had came into the AT&T store and explained the situation to Mayra. Mayra ((immediately)) resolved the situation and my phone service was restored. We need more AT&T representatives such as Mayra. EXCELLENT CUSTOMER SERVICE!!!!!... read more

Please save yourself some time and AVOID THIS LOCATION. ZERO stars honestly. Bad customer service. Lady with blonde hair and nose piercing was rude and sounds aggressive. One associate will tell you one thing and another associate will tell you a completely different thing. Both just sounds like an opinion and not something that is under the Company's policy. The problem is that they believe whatever they think it is until you ask them if you can speak with the manager personally. Manager is no help, sits on his table and didn't even acknowledge me, he sent the same associate back to talk to me. THIS IS VERY UNPROFESSIONAL. ASSOCIATES NEED TO BE TRAINED FOR DECENT MANNERS AND CUSTOMER SERVICE OR BETTER WORK SOMEWHERE THAT DOESN'T DEAL WITH PEOPLE. read more

This att store is by far the most incompetent store I've ever interacted with. I am deeply dissapointed by the lack of follow thru by their workers. Additionally, "deals" aren't always accurate. Getting someone to call you back for a issue they've cause resulting from the "deals" they get you, is impossible. Asking for the store manager or getting someone to call you back is impossible. Buy your products online, or call att directly if u expect any sort of solution. This place is subpar to say the least. read more

Over a month ago I stepped foot in this branch to take advantage of trading in my iPhone 14 for an iPhone 16. I felt rushed by the att employee and didn't feel confident I was resigning to the best plan for myself. But regardless, I left w an iPhone 16 that was a problem since I turned it on. BAD COVERAGE , over heating , etc. after several hours and many attempts w online customer service they determined it was defective And advised me to exchange or return it at any att store. So I did what I was advised and walked in att store in Temecula within my 30 day window to return. I tried returning the phone to them with the receipt and all the original packaging no damage and explain the situation and what I was advised to do and that door blatantly just said sorry we're not taking your phone back. I can't help you can't leave it here and you need to go back And call Customer Service. I explained to him it was my last day within my 30 day allowance and it was determined by customer service. It was defective and he refused to take the phone back and I made him promised to notate something in the system so AT&T could recognize I was within my 30 days. Well, he notated something referencing I didn't want to return the phone because I wasn't getting credited a restocking fee. I don't know where this guy came up with this and I don't know what he was trying to do, but I think he was just too lazy to do his job and came up with some BS excuse so I ended up calling customer service online and was on the phone for 2 1/2 to 3 hours. I finally got through to a manager who advised me I need to go back to the original store, I purchased it from And. They can notate something in their system to where I won't be penalized for being over 30 days even though I wasn't so I explained I'm over 200 miles away from that store and she had no other answers for me or advice. So my journey continues and as I drive over 200 miles back to the original store and sit down and tell them, I need to speak to the manager and explain this all over again The manager had the audacity to tell me that I need to call Customer Service again and try to get some sort of mailing label or we could find the system as I was deceased to zero out any penalties. I was flooring couldn't believe it. I've done everything I've been asked to do and I did everything correct and I've been getting the runaround from every single department. AT&T has put me in and then this guy after I tell him I just drove 200 miles instead of picking up the phone and Colin is regional or something and figure out figuring out how to do this on his end. He starts telling me his system can't do it. He had all the excuses in the world and he starts trying to find angles unethically that would jeopardize my phone number being disconnected that I've had for 25 years And for me to say I was deceased at this point I absolutely had it. I told him I've done everything I needed to do. Here's the phone. Here's the receipt. Here's the original packaging and done. I'm going back and I had to drive another 200 miles back to where I was and as I was leaving the store this manager Was shouting to me on the way out, saying I'm not making any promises and I don't know how this is gonna go for you? I hope for his sake that he took care of this. He did things the right way. Otherwise I'll make a point to go up the ladder even further if I have to deal with this even more and explain to them what a dog and pony show this has been and how their branch manager of that store advised for me to do unethical strategies to to trick the AT&T program. read more

Watch Out Asian Hater, Manny. When I walked in the store, he stared at me and started taking care of white male unnecesarily long. I let home know I am here to pick up my new phone. He said he's busy and asked me wait until he's done his work (?). While I was waiting, he greeted other customers walking in whereas I had to wait to pick up the phone over an hour. I felt this guy discriminated me intentionally with his racial preference. I liked this store for good service and nice staff but NOT ANYMORE. Still other staff seem to be doing good job but why at&t hired this bias wrong guy to kill Asian cusomters here. I vistied on November 18, Saturday, 10:40am to 11:50am. FYI. read more

AT&T Store - Mobile Phones Near Me - Cerritos, California

Carlos came through for my son who is a Marine recently deployed to Japan. He made everything clear and easy to understand. He was honest and also upfront about our options. In the past it took hours to get a new phone or new service going. This entire service was under 30 minutes. Carlos also found savings for us and now we have 5 lines. The store is clean and bright of course with great energy. We appreciate Carlos and I highly recommend you come and look for him if you need a new phone or want a review of your current service. read more

AT&T Store - Carlos, Santiago and Santiago Jr. Pleased with the 5 Star Customer Service - Mobile Phones Near Me - Cerritos, California

Unfortunately what I wanted to say was 9,058 characters too long so in short, I went into the Cerritos location on Bloomfield June 9th, who's misinformation caused my phone a delay and to be stolen. And it did not stop there because their loyalty customer service department was also to blame when I needed to get the new phone as most reps did not do their due diligence to get the issue resolved. They actually caused more issues, due to their lack of knowledge and indifference when I reached out. They even added another layer of problems by getting one of the phones on the plan that were unrelated blocked listed. The worst part about that is the number that they block listed belonged to an essential worker that's phone use is imperative to their job, not just to complete the job but also for safety reasons because they need to know their location when they visit sites, Etc. Because of AT&T, they couldn't complete the job, got stranded on a site visit, and lost out on just over $500 because they couldn't finish the job. It took a month's time to get my phone, & AT&T service has been unacceptable through and through, I would not recommend AT&T to anyone based off of this experience. I wasted gas going to multiple AT&T stores, I lost money because I had to take off work to take care of AT&T's errors that all could have been avoided. Meanwhile, the phone upgrades that were purchased puts more money in the pockets of AT&T. Our family has been with AT&T for over 10 years and THIS is the service I receive. Absolutely unacceptable, unethical, & would not recommend to ANYONE else. read more

I was looking to upgrade my phone and had already been to a nearby AT&T store, but was told they didn't have the phone I wanted in stock. I went to this location to see if they had any in stock. I was being assisted by Gian and expressed that I just wanted a new phone. He goes through his pitch and I try to keep the conversation solely to a new phone, not a new plan. He says he's going to check the back and disappears for about 10-15 minutes and comes back with the manager RJ. They attempt the tag-team sales thing to try to overcome objections/upsell and try to convince me to change plans and get an Apple Watch. I say I'm satisfied with my current plan and features and was just looking to upgrade my phone. They say something about a time delay system to check inventory and disappear into the back for another 10-15 minutes only to return and tell me they don't have the phone in the color I want. They eventually help me order the phone I wanted to be delivered to my house. At home, I log into the app to track my shipment and happened to see something called Protect Advantage added onto my plan. At no point in my conversations with Gian or RJ did this come up. If it is just a standard thing that automatically gets added with new phone purchases, it should've been mentioned. If it was added on in hopes a customer wouldn't notice, shame on them. After this experience, I think I'll just purchase online next upgrade. read more

Awesome store and customer service Corporate if you are reading this, should really consider giving everyone here a raise read more

The manager was really great with us answer all her questions I believe his name was David took his time with us attend to all of our issues and needs store was nice and cold right now during summer time which felt nice when you're walking into this store read more

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I came in to pick up my phone I purchased online. I had the pleasure of meeting and assisted by Isa. I had an hour over all to connect my data and so forth. Isa was patient, funny, and the best critical thinker I've come across thus far. She gave me instructions and I made it to work on time. I will definitely be coming here more often if I ever need an upgrade. read more

Horrible service... I was in dire need of a exchanging my phone's data to my current phone plan, and the two people "helping" me just wasted 4 HOURS of my time today. I get that we all make mistakes sometimes, but this white "no sabo" type guy was horrendously notorious; he gave me a wrong pin, kept asking repeated questions that were absolutely not his business (asking why I changed phone holders), and he was no help whatsoever. Literally useless. Had to resolve everything myself, called customer service three times at home, went back to AT&T and they sent me back with incorrect information to my current phone holder, and repeat. Four hours wasted. Lastly, this lady was so rude and absolutely refused to be of assistance, I just wanted to go home :( Overall, horrible experience, not fun, however I finally got my phone and best of all got a beautiful headache in spite of all of this, lovely! :) Please just be better at your job, AT&T was always MID but now it's just plain sad. Lol. read more

Beware of deceptive selling practices at this store. I went into the store to reset an iPhone. The rep sold me internet air with a price monthly of $47 as a valued Att client. I opted in to try it out. Worked ok and for the price it was okay. Got a bill for $65. I immediately called to cancel as it was too high and wasn't able to connect to wfh any way. Apparently the $47 is a promo which I was never told about and I had to pay full price for 3 months. After many calls nothing was waived although they took responsibility for the misinformation. Do yourself a favor and be mindful of what you're told. Read everything. read more

We came here with a special situation where the call center messed up my mom's phone upgrade and told us to bring it into the store for exchange. The first rep couldn't really help us - he explained that this promo the call center rep offered doesn't exist. He tried to help but didn't know what to do and kept going in the back to talk to his manager. I would give that rep 2 stars because he took a call while helping us and kept looking at his watch when we were explaining our situation. He just didn't seem to want to help us. My 4 stars rating is actually because of the store manager Christian. Let me tell you - this guy deserved 10 stars! He is what customer service should be. He listened to our situation and helped as best he could which is all we needed. He helped us get everything fixed that the call center messed up, and processed our upgrade. He even called our trade in for us and took care of everything. Get this guy a raise because he definitely deserved it. Some of the other reps in the store could learn from him. read more

I love coming to this location I have had great service every time me and my boyfriend got our iPhones here and our Apple Watches with a smooth transaction. My boyfriend recently broke his phone during vacation we went to try and purchase a new one at the Norwalk town square and they didn't want to help us at all we decided to come here on Bloomfield and Fatima B helped us the whole way through she got my boyfriend a new phone and she even fixed his Apple Watch because it wasn't working since his original phone was broken. Fatima B went above and beyond she was so helpful and patient with us thank you will be coming back soon for my upgrade read more

For such a big company, you would think service would be on point however on a SATURDAY afternoon there were three employee and for only 4 customer the wait was ridiculous. Employees were just walking around and looking clueless. The management should really review their videos and use it for some training videos on "what can we do differently and make customers feel as if their business is important." AT&T phone plans aren't cheap. If you were to go down a store T-mobile will provide better service. Maybe a different store is different however, if you can pass on this one... please save yourself your precious time. Awful customer service. Management, please review your tapes and figure out what could be done. read more

I loved loved loved this store. I went in last week because I needed to transfer a phone line from an existing account to my name and I added a new line. Cory helped me, he was so cool, so knowledgeable and so helpful. These kind of things usually take long but it was a fairly fast process. There was a problem with the system not approving my request and honestly I think anyone else would have given up but he tried again and I was approved. I took my 5 year old with me, and everyone was so polite and nice to us (not to mention he farted in the middle of the store) and everyone was so cool about it. Definitely will be coming here for all my ATT needs and will tell my friends about it. I forgot Lilia, the manager is the coolest! read more

Wow. I thought Carlos D. was kind and helpful when I came in to upgrade to a new iPhone, now I'm having serious concerns about his honesty. I stated from the beginning that I wanted my plan to remain the same, yet he kept saying I would save money by switching to the new unlimited "your way" plan AND by adding an additional 5th line that my family wouldn't even be using. What?! I thought that sounded odd so I told him to send me a quote and I'll look it over later. When I did review it, I realized that the extra line could in no way make things cheaper-- he must get some extra commission for adding a new line. The new plan, sticking with the same number of four lines, MIGHT be slightly cheaper since they dropped the TV and HBO perks in my current plan, but I'm skeptical because the online quotes are not accurate because of various discounts and services being included and excluded in the comparison (my current discounts are not reflected in my current price, but the discounts are included in the new plan price, and it isn't clear whether the cost of my new installment payments for my new iPhone are included or not, etc.) The pricing games AT&T Wireless (and other carriers) play is just shameful. They tack on so many fees and service costs, the price they tell you up front is never accurate and the amount you end up paying is always substantially higher. Now I am receiving the new bill and I've found out Carlos D. added extra add-ons to my account that I never asked for nor wanted. And the actual paperwork that I was given to sign was in regard to the value of my trade-in device. The actual plan changes were apparently emailed to me via a link and were not at all clear as to these extra charges. He added a $17 per month insurance "Assurion / AT&T Protect" add-on without telling me. He also added another $6 per month "Next Up" add-on. I WAS NEVER ASKED ABOUT THESE ADD-ONS NOR DID I APPROVE THEM. I specifically mentioned that I did not want to add on any extra services or costs! With the odd delay in billing, I am now being charged these new add-ons for one and a half billing cycles. This just seems really shady to me. I will be avoiding this store from now on. read more

BEWARE : I have a family plan whit them and I went to activate a new phone I bought somewhere else, after doing that, they offered me an special they have and it is, if I buy an Iwatch I got another one for free. It looked fine , the Iwatch was $ 360.00 and then I would get another one at no charge, but the thing is that I have to pay the watch in installments, no cash purchase, the payment will be $ 20.00 a month, and, attention: I have to make the payments during three years (36 MONTHS) that is a total of $ 720.00, exactly double the amount of $ 360.00. So, they are actually making me pay another $ 360.00 for the Iwatch, that I was supposedly GET FOR FREE. This is a completely unethical business practice, almost a fraud. Be careful when you make business with AT&T read more

Pretty disappointed with my experience here. We switched over from another we give provider and this store signed us up for all sorts of additional services/benefits we either specifically said we did not want (insurance) or were not asked about (AT&T Next Up). At the store, they told us our first monthly bill should be around $240. When I actually got the bill, it was $380. So I had to make multiple calls to support to get these unapproved charges off my bill. Based on my conversation with the support center, this is a common issue across all AT&T stores. read more

I purchased a phone at this store and Horacio Leon was quick to help! He was kind, well spoken & knew what he was doing! I would highly recommend this store & Horacio! read more

I went into the store for a device upgrade and was assisted by Cory. He was very patient and helpful. He offered some really great services although I wasn't interested at this time. He followed COVID guidelines and was respectful by wearing a mask and gloves. I was able to upgrade my device with ease and he was able to answer additional questions about my service. I always dread going in-store for service because the employees can be so rude and inpatient; however, I really like this store and every time I go, I always have a pleasant experience. read more

Corey is a lifesaver. He helped us activate my mom's sim card that we were not aware was not activated.

I am surprised that this location doesn't have a higher rating! They get 5 stars from me! Charlie was very professional, knowledgeable and super cool!! I'll come back to this location when we need something! read more

Maribel Serrano went above and beyond in knowledge and customer service!! Fantastic visit everything accomplished. I was stressed out problemds solved switching sim card and 4g to 5g Maribel is amazingly awesome!! read more

Came in with an issue upgrading from iPhone 12 Pro to iPhone 13 Pro Max. Wasn't connecting to carrier so I couldn't call or use iMessage from my phone number. I spoke with David, and he recognized it and swapped in a new SIM card which fixed the problem. I was in and out of the store within 10 minutes. Excellent service from David read more

Went to the AT&T Cerritos location. We were kindly greeted by Carlos. He promptly helped us with our purchase. We actually received an upgrade on my husbands phone due to the advice given, thanks to Carlos. Great effort and customer service definitely appreciated. read more

I used to come to this location a lot when Mike Essex worked here. But, when he left California for another job opportunity, my visits drastically decreased. I understand these employees need to sell their products and such to keep their jobs but damn, no thank you means NO! Anyways, their pushy attitude tends to keep me away. Recently, I needed to go back and check on my corporate discount status and upgrade my dads phone. Ricardo was very friendly, helpful and efficient. Of course, it's part of their job to offer products, upgrades and tack on accessories but this guy was very understanding when it came to no thank you. Not only that, he provided a lot of wonderful suggestions about my plan and money saving opportunities. How did I get so lucky? Maybe he's new and still somewhat enthusiastic about his job. Whatever the reason is, he is awesome and if he is still there by the next eligible upgrade, he will be my go to guy! Thanks Ricardo for being wonderful!! read more

1 star that's all this place deserves. Now if you are going there to buy a phone you will get all the help you need. But if you need to get a phone fixed or file a claim they won't give you the time of day to help you.. this store sucks and so do the employees all of them. If you want help go to the cerritos store on south st. read more

I came in & was very nicely greeted by Carlos..he assisted me with everything I needed & was very efficient..would definitely go back & ask for his assistance ! read more

located in the Cerritos Town Center near Walmart this location is pretty convenient because it's on the outskirts of the shopping center so you don't have to go through much of the plaza to get to it. The location features a self serve pay station that can be used to be bills. I'd recommend making an appointment to reduce wait time. read more

Walked in and was greeted by the manager. The store was empty but with 2 customers being serviced by 2 sales staff. I told the manager what I was there for and he told me someone will be right with me. Waited for a while, after 30 minutes, a party of 5 came in and was immediately helped by another sales staff coming from their "bullpen". Waited for another 10-15 minutes, sales staff approached and proceeded to guide me to a transaction station. Without even properly introducing herself, she blurted out "we no longer have what you came here for" but we have something else. I figured why have me wait for 44 minutes and not tell me that from the start? That's just half of the story but I feel I've already wasted my time detailing the ineptness and inefficiency of the staff from top to bottom. Just read all the other reviews to confirm mine. It's just ridiculous!!! Anyway, I went to another corporate store and I got what I needed. Night and day difference. Thank you Maria! read more

Seriously they take advantage of you that you need them. An employee named FRANK. Didn't want to see if another store had a certain phone, although he can easily check on his table. Also kept looking at my mom like she was some sort of idiot each time she had a question. The mask doesn't hide your tone and eye stare. I just found out through another store all these other discounts I could have gotten for trading a phone in. And they weren't even busy to top it all off... ‍ read more

This store represents everything about what's wrong with AT&T. I have been an AT&T customer since 2007. AT&T is so sneaky and kept on double billing us all the time and, most of all, their service sucks..... Three weeks ago I went to this store and Lanell helped me out...I was impressed because Lanell was able to switch my 4 lines to an "unlimited" data from the 6 gig data I had to share with 4 lines without increasing our monthly bill. A week later, I checked our bill online and it just went way beyond our budget of $120/month. Turns out Lanell gave us the wrong advice. I ended up being charged now more than I was supposed to----and it was NOT even my fault. Today, I went to pay my bill at this store....$161.00....30 minutes later I received a text message from AT&T saying i need to settle my past due...WHAT PAST DUE SINCE I'VE BEEN PAYING EVERY MONTH? Exhausted from arguing with AT&T.....from customer service, billing department and retention department.....I said fuck AT&T...and went to sign up with T-Mobile across the street. AT&T did NOT even give a shit that I've been their customer for the past 10 years. Greed and money and profit seems like all they care. AT&T is the Wells Fargo among the cellular providers....cheating their customers each time they can! Thank you, T-Mobile for a really, really great deal today with your 55+ plan for 2 lines for only $60! SCREW YOU, AT&T! read more