P Today I had the pleasure of visiting the Verizon store in the Cerritos Towne Center, and I must say -- the experience exceeded my expectations. I walked in with a little anxiety because, let's be honest, phone store visits can sometimes mean long waits and frustration. To avoid that, I scheduled an appointment -- and I'm so glad I did. My husband and I were promptly assisted by Gabriel, and from start to finish, he was absolutely outstanding. I came in with several issues to address regarding my Verizon bill, and Gabriel was patient, knowledgeable, and incredibly thorough. His personality was warm and professional, and he never once made us feel rushed -- even though we had a LOT to accomplish. Within about an hour and a half, Gabriel helped us: * Clarify and align our Verizon bill * Purchase a new phone for my husband (his was broken) * Sign up for new TV service * Transfer our landline to another phone Everything was handled efficiently and seamlessly. It's rare to find customer service that feels both competent and genuinely kind -- Verizon truly has a gem in Gabriel. Five stars for Gabriel and five stars for the Verizon team at Cerritos Towne Center. We left feeling taken care of and completely satisfied. Highly recommend! read more

Have been here multiple times and they have done an absolute fantastic job. Recently came back to this location and Nitesh was assisting me in trading in my old phone. He was supposed to erase and remove my old phone from my "Find My Phone", but what does he do??? He erases and resets my current phone. The cloud hadn't backed up my phone for the past two weeks so everything that I had done for personal and work was now gone. He didn't even try to do some digging to see which phone was which. He just blindly assumed and randomly picked one of the phones that said iPhone (there were 4 different iPhones on the menu). After Nitesh erased my phone, he said "oh, that's weird...". No apology. Nothing. His co-worker walked in and was able to revive my phone, but again two weeks worth of work stuff and my kids videos/pictures from their baseball/basketball games... gone. Avoid Nitesh at all costs! read more

I went to the Cerritos Verizon store yesterday and was told I would receive my replacement phone today. I did not receive it, so I went back to the store to have my issue resolved. I told the representative that I did not receive my replacement phone today. She responded that the day is not over yet. It was 4 pm, and I had already called customer service. They had nothing about getting a replacement phone. I told her there is no reason to be rude. She raised her tone and said, "I am just being firm." I said for what? Why? Because I am simply asking you to help me? I asked who helped me yesterday? She claims that there was no way to tell me who that was. She asked for a physical description of the guy, but every guy at that store fits the description. She was antagonizing me, and I could see she was not going to help me expedite the replacement and did not care that I had been lied to yesterday. She just wanted to bully me out of the store. I see that they get plenty of 1-star reviews, and nothing is done. I have gone to the manager before, and he is no better. They do not try to help; they lie to get you to leave. Unaccountable, abusive people here. read more

Updated my iPhone SE. Yes, I was WAY overdue. Poor thing was struggling to maintain battery life. Called Verizon. Purchased new iPhone. Wanted local pickup so Kris, Customer Service Rep, assigned pickup at Cerritos Verizon Business Center, where I continued to receive top notch customer service. Upon my arrival ... - Security guard opened door. - Greeted by Eduuvie, who directed me to locker where my phone awaited. - Asked his help and he cheerfully stayed with me during the entire process of initiating and transferring data from old to new phone. A process I felt anxious about doing on my own. An hour later I was happily on my way. Many thanks to Kris (by phone) and Eduuvie (in store) for improving my 2025 cellphone journey. read more

Verizon - Shopping bag, Belkin charger, charging cable. - Mobile Phones Near Me - Cerritos, California

Walked in and the first thing I heard was..."we will be right with you." All I thought was...store culture is welcoming, spotless and professional! I then was approached by Flavio and put on a wait list...within 5 minutes I was being helped by him. I couldn't return accessories that I purchased at Verizon/Victra, but I received an exceptional explanation and was directed to a few locations I could go to. Top notch customer service and with a smile! Oh! And upbeat music in the background as you wait. Thank you Flavio! Beware of Verizon/Victra in Norwalk! Yes, I wrote a lengthy review...you're welcome. One of the worst experiences of my life...verbal intimidation towards elder and I by young female employee. read more

Came in November 4th to get my phone activated as customer service was having an issue assisting me. My phone would not charge after 2 months of having it. I received my replacement, after so many hoops when I had insurance with Verizon. Well I was without a phone for about a week. Once I got the replacement no one was able to assist me. After an hour of going back and forth they tell me I have to go to a store. I got to the store and Gabriel assisted me. He was so very friendly and patient. Gabriel was able to solve all of my issues and I was able to leave with a working phone. Any other Verizon needs I will be sure to go to Gabriel. read more

We have been with Verizon for 6 years and will be looking for a new phone company! Today I went into the store to upgrade my phone and my husbands. We arrived at the store at 6:30 and it closed at 8:00 an 1 1/2 before they closed. The manger checked us in and I specifically talk to the manager and told him we wanted to upgrade our phones and he said we had 2 people ahead of us. When it came time to help us we let them know the phones we wanted they brought them out and hand us the phones to activate them at home. I was very upset that they couldn't activate them and transfer our information. The manger should have told us when we arrived that if you arrive an hour before the store closes they can't do that for us. VERY POOR CUSTOMER SERVICE! I'm a manager at a bank and if a customer comes in at 1 minute before we close we help them doesn't mater how long it takes. read more

I've been to this Verizon store three times, and honestly, I was a little worried because of the bad reviews. But within five minutes, I met Gabriel, and I wanted to leave a review to say how much I appreciate his patience. My husband has an iPhone 12, and we came in to get the 17 Pro. Even though my husband and I kept asking the same questions, Gabriel answered everything kindly and clearly. He also explained better deals that didn't require trading in the old phone. I really appreciate that. As an immigrant, the language barrier can be tough, and I also need a bit more time to think things through. Gabriel was patient the whole time and explained everything without any frustration. He really lived up to his name--he was an angel to me. Thank you so much Gabriel. read more

Verizon - Verizon Cerritos - Mobile Phones Near Me - Cerritos, California

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The staff members were very welcoming and helpful. Gabriel was a huge help throughout our search for a new phone and eventual purchase.

Still no word from anyone at Verizon. Just indicates to me that they don't need my business even though they replied very nicely to create complacency. read more

I came here on April 19, 2025 because I needed to get my replacement phone connected. I ended up with a representative named Gabriel. He did not seem like he really wanted to help. He was more interested in doing something else. He and the other guys in the store were watching the game. It got so bad that I told him, "It seems like you are busy and have better things to do, so you can leave me, just please find someone who wants to help me so I can get this phone set up. I had to tell him more than once. I asked other employees to assist me, but they would not because they knew he was supposed to be assisting me. I kept telling him that all of my documents, etc. and information did not transfer over. I also told him that I did not get all of my emails and text messages. He was not concerned. He just kept telling me to wait and it takes time. He was so dismissive! I could tell that he was not even listening and could care. I waited a while and told him again but, he still told me the same thing. I ended up spending hours there with my daughter, wasting time and money. One employee finally helped me a bit, but otherwise, I was on my own. What a waste of time! read more

After a NIGHTMARE of 2 hours yesterday at an authorized retailer in Fullerton (you can check my profile + the review I made right before this one if you're curious) I was referred to this location by corporate and they had me fixed up in 10 mins. Now me and my brother's phone lines are no longer crossed and they have the right trade-in on record! Thanks! read more

I called 611 Verizon to get my watch band replaced that's less than a month old. The Verizon representative told me to go to a corporate store. I went to a corporate store. At this store located at 12603 Town Center Drive, Cerritos California, they told me that they cannot replace the watchband because they do not have the rights and apple would not give them the rights to a watchband. They only they only have the rights to a cell phone or Apple Watch Devices not accessories so they would not and could not replace my Apple Watch band. This band is less than a month old. I am a 14 year long Verizon customer and you failed me. You did not replace my brand new product I bought through you!!! Apple is now replacing my band. Thanks apple! So l want to know who is lying to me, you customer service/611?? Or is it he corporate store I listed at this address?? And what will be done to rectify that I need a fixed non broken watch band asap.! And how are you going to assure me something like this will never happens again, not only to me but to other customers as well?? How do you intend on asking me to give you another chance when you offered NO SOLUTIONS or any explanation or even answered my questions I had in my review? Give you another chance when you say customer service is your number one priority and you just so clearly and utterly failed at giving me any good or helpful customer service at all?? And you want me to give you another chance? Why?? You STILL as a company have done NOTHING to try and help me to get a non broken Apple Watch band. I have done all the work. So NO. I will not give you another chance when you have done absolutely nothing to win back my confidence or trust!! read more

My experience here was frustrating. The workers are not on the same page and are not very knowledgeable on promotion start and end dates. Was promised a number for trade in and a couple weeks later said that wasn't possible. Went through multiple workers (one worker straight up just told me to call customer service myself to figure it out) to finally land on Nitesh who I felt was the only one who wanted to genuinely help - thank you Nitesh for being so professional and understanding. He also gave us extra credit for the inconvenience. He deserves a promotion. read more

Can't give enough thumbs up and double claps for Evelyn. She was able to unfreeze my phone and save all my pictures that I didn't back up before my Dad passed away. She was great to work with and so helpful. The store is very nice and clean and thoughtfully layer out. You are greeted right as you come in the store. I had originally contacted the on-line help for Verizon and they could not help me and said it would need a factory reset. Well it didn't. YEAH!!! Thanks to Evelyn she didn't leave any stone unturned before taking that drastic measure. Great Service and of absolutely made my day. I hope she hadms a great day, too. read more

Their employees lie about dates and don't communicate they all say different things one of the worst stores I've ever dealt with

Would NEVER EVER go back to this store. Julio said if we open an account by 7 pm we would get 1. 5 free s23 phones 2. Free activation. So, we decided to upgrade from our current plan of $30/line from T Mobile Attached is an example of part of the 2page receipts we got from him. Attached is an example of the ACTUAL charges we saw online. 1. "Free" phone was actually factored into the ADDITIONAL charges per month, for 3 year contract. Had to pay additional $75 taxes on each phone (we opened FIVE lines) 2. Activation was also factored into the bill, making our first bill $500. Subsequent bills would be $300/month. This was due to somehow $60/month services being added on. Good thing they have a 30 day return policy that I googled online. Julio didn't mention this of course, nor was it on any documentation. It was A TOTAL nightmare calling Verizon and T-Mobile to get it changed back. But we saved $4000. Would not even want to interact with ANY of the staff again. I felt so uncomfortable with them being so pushy and not respecting my wishes to return and cancel everything within the company 30 day return window. They will say anything and everything to negotiate, rather than honor our wishes, and bring us back into the store. T Mobile Magenta plan with discount for 5 lines is $110/month. Has better coverage that's comparable to the Verizon plan and includes a bunch of benefits with it, too. Please get the full receipt and break down and check your online account to verify what the salesperson signed you up for. read more

Verizon - Mobile Phones Near Me - Cerritos, California

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They sold me a new phone and stated that the cost would be the same. I came back to the store to get an understanding about my bill changes. The manager was rude and told me to go ahead and cancel our plan. I have been a customer of Verizon for over 20 years. I would not recommend this store. read more

Amazing amazing amazing!!! Five-Star Service from Verizon's Finest! I had the BEST experience with the Verizon team, and I just have to shout out three absolute rockstars: Nitesh, Julio, and Sam! First, let's talk about Nitesh. He is next-level AMAZING. Not only was he incredibly knowledgeable, but he genuinely took the time to understand my needs and provided the absolute best option tailored to me. His customer service is unmatched, professional, kind, and solution-oriented. You can tell he truly cares about delivering top-tier service! Julio and Sam were phenomenal as well. From the moment I walked in, they brought the energy, expertise, and friendliness that made the entire experience seamless and enjoyable. Whether it was answering questions, explaining options, or just making me feel welcomed, these three gentlemen knocked it out of the park. Together, this trio made my Verizon visit not just stress-free, but actually enjoyable (yes, enjoyable at a phone store!). If you're heading to Verizon, ask for Nitesh, Julio, and Sam...they're the dream team you didn't know you needed! read more

I visited this store today and was very disappointed with the customer service. The staff were all sitting down, distracted by their own phones. One employee at the front didn't even ask for my phone number and was barely willing to assist. He had minimal help with the Verizon family plan I signed up for a week ago, which isn't syncing or pairing or working properly, and he claimed that was all they could do. I was told to call their support line, which I did at the store, and I spent two hours on the phone with the Verizon support Rep. The issue still isn't resolved, and the representative ended the call for no apparent reason. The staff didn't check on us, and we felt helpless and frustrated because the product you guys sold to us isn't working and not even trying to help. They just continued sitting there and talking among themselves. What kind of customer service is this for customers like us? read more

This has to be the worst retail corporate store I've ever been to! What's even more disappointing is that my terrible experience was with the store manager when I tried to return a couple accessories that I had purchased online to the store. His attitude and response was definitely not to the standard of a store manager, and he and he said there's nothing he can do to help me and to call customer support to handle the return. Funny thing is I went to another corporate store in Lakewood and they were pleasant and took my returns without any hassle. They recommended never going to the Cerritos store as well. read more

I went there to turn in my old phone for credit after buying a new phone online. Everything was already set up, I just had to drop it off. When I entered the store there was a staff member who greeted me immediately. I explained why I was there and he asked for my phone number. I gave it to him, he entered it into his tablet and then took my phone from me after confirming my name. I was in and out in about 30 seconds and I immediately received an email confirming they'd received my phone. Couldn't have been easier. read more

James and Ricardo are amazing. Patient, friendly, took their time with me. Even a third person stepped in briefly to assist on one part of what I needed help with. Didn't get his name but he was maybe 22, about 5'6", choppy hair, possibly Hispanic but I don't really know. The store store was a vibe when I went in yesterday and I'm thankful for each person that helped me resolve several issues I'd been dealing with since October. read more

Verizon just sucks!! So overpriced. Years ago they falsely tried to ruin my credit and strong arm me to pay a bogus bill. Will never recommend Verizon to anyone. I stay away from anything Verizon. You've been warned. If they haven't screwed you yet, they will.. read more

The branch manager at this store is very rude and not helpful at all. He told one man out loud to not come back to the store in front of all the customers . Then in front of all the customers used profanity. When it came to helping me out after customer service told me to go to the store he told me to call customer service. This is how they treat a business account. Verizon has gone down as far as customer service. read more

Just became a new member but went to the location in long beach. They helped me out greatly with a new iphone, screen protector, and charger. The screen protector shattered a bit so I was trying to go to a Verizon store closer to me to see if they could replace it. This store just told me to go to the Cerritos mall. Bruh. read more

This place has the worst customer service. The manager was heard belittling a customer regarding his phone. He was consulted by a rep regarding a customer complaint of a damaged phone, instead of giving a good sound advise, he made sarcastic remark about the customer. Customer decided to return his iphone order even if he had to pay the restocking fee of $50. Will never return at this store. I dont recommend this store at all as long as the manager remains the same!!!!! read more

Let me start by saying if I can give this place Negative Stars I would. Please do yourself the favor of not making my mistake by coming here! I went in today to drop off my trade in phone as I had been previously instructed to do so for a deal I was getting by purchasing a new iPhone. Get it I've had a long work day at the hospital and I was expecting an easy drop off . Well well awhile back I had personally changed my profiles last name to my now married name .. something I never thought would be an issue when dropping off a phone. Come to find out JULIO wouldn't let me just drop off my phone because my name on my phone didn't match my IDs last name although I told him I had made those changes and could easily change it back . Listen I am Latina and my new last name is Tran So when I say this Guy was making it hard for me He made me waste my entire evening by calling customer service to finally have a representative basically make them take my phone back!! Pure disgrace even Customer service couldn't believe that !!! You better believe I'll be in contact with Corporate I hope no one else goes through this hassle I didn't have this issue when I purchased my new phone 3 weeks ago! SMH ! I hope this location closes This is not service to anyone , it's a disservice to humanity . read more

SCAM ALERT: stay away from Julio at all costs!!! Julio is one shady person. We were conned into believing a factor of things from the moment we walked in. We added a line with a new phone and were told we can get a free iPad or AirPods. We were also told we'd get our activation of $35 waived if we tried the 5G home internet for free. Do not fall for this scam. I called Verizon and they said they don't waive $35 activation charges. Couple weeks later, we logged into Verizon and saw that the Bill would be 3x more. Turned out that Julio lied and scammed us. The 5G home internet was supposed to be free but there were charges, AirPods I reviewed we're not free from the receipt (he continually distracted us during this process and we were certain we'd get credited on our account), our plans got switched to another plan, and we went through hell calling Verizon to get everything fixed. AVOID AT ALL COSTS!!!!! read more

After almost being scammed at the LB town center "Verizon," Julio was able to fix my inactive SIM card issue on my iPhone 13 within 5 minutes and no charges! This is after I spent 45 minutes in the other store and the person tried to install an additional line on my phone without my knowledge (which Julio shared and said to doubled check on our bill!) Thanks for the fast and good service! Will be back to this location when we need to upgrade our phones. read more

Customer service at the Verizon is awful. I don't know if not everything was done prior to Our trades but many things had to be done after it also! It wasn't a smooth transaction and the wait and hold times took too long for something that was not needed to be done but had to be again after spending 4 hours there already! We took so long already doing the trade in at the store then having to spend more time after the trade in at home fixing stuff that we thought should have been done and was told was done during the 4 hours there! When I called the guy even said "oh damn!" That means he saw in his system It was not done! People waste ur time like they paying u for it!!! read more

Verizon you can do better with hiring staff, unless you guys are really desperate. The most useless unhelpful person at the store was Ricardo ( the manager?). Customer service is absolutely terrible.. probably the worst out of the others (ATT and T-Mobile). I went in because I have been having multiple problems with Verizon ( porting issues- I called them 10 x and they could not resolve it). Verizon customer service via phone asked me to go into the store to check my SIM card. I went into store only for them to say we don't have a place to check SIM Card. So they asked me to use my own phone and the Verizon rep called the store. Ricardo pretty much walked away when the Verizon rep called. He was staring off into space into the front with nobody there. I didn't want to loose the call so I HAD TO PICK UP the store phone. That was very awkward, I had to pick up the phone saying "Hi, this is a customer. " The next day, of course Verizon still could not fix my porting issue so I went back. I told Ricardo I have not had reception for 3 days!!!!!! I need my phone for work. Then in an empty store, he said I cannot help you I need to take care of something in the back ( REALLY YOU ARE HIDING?) Then he said all you can do is call customer service number. I told them I called them 10 x already and they suggested I go into store. Then I said if I cannot resolve this issues then I will go to T-MOBILE. I need phone service. Ricardo instead of addressing the issue pretty much encouraged us ( 4 customers) to go to T mobile and leave Verizon. Seemed like the less customers the better for him, less work. So Verizon you need to thank Ricardo for loosing at least 4 customers. I guess it doesn't affect his paycheck so he doesn't care. But since the Verizon staff was so bad, I tried out ATT and T-MOBILE. Both have excellent customer service. When I went into ATT 5 people tried to help me right away. T mobile was very friendly too. Verizon, I am very disappointed in your lack of training for staff. I won't be back. read more

BEWARE SCAM ALERT! BEWARE SCAM ALERT! BEWARE SCAM ALERT! My little brother went in to get his sim card replaced. A verizon associate by the name of "James" told him to sign up for some "free" internet gateway (lie #1) and that "everyone would get one soon" (lie #2). turns out the gateways not free at all! the only "free" part was that there were no charges at signup. added a monthly charge and equipment charges to upcoming bill, which i am now fighting to remove. shame on this store for resorting to such underhanded tactics. read more

Google said it will close at 6 but when we went the 5:24 they are still there but the door is closed and they just looked at us when we tried opening the door.. read more

Worst customer service. Nobody wants to help. Even the manager sets up appts saying he'll help and doesn't even go in.

Store hours show 11a - 5pm on Sundays. We get to the store at 4:40, and all security shutters are closed and the front door shutter is halfway down. Store rep was talking to another customer who needed a new phone and I walked up. Then he said they take their last appointment at 4pm and don't take anyone else. Customer in front of me asked if the had the new Note and I wanted a new iPhone. Store rep blatantly says "You can go to Best Buy down the street". Take a look at recent reviews, I'm not the only one with the same experience. read more

Wow. I'm not going to lie. In the past this place has been horrible. I went in on my lunch break to get a new phone and the sales person took care of things within 30 min and she lowered my monthly too. She wasn't pushy about buying any accessories for my phone since it's so over priced. ( I go other places for charger screens and cases). Best customer services I have had there. I hope it stays that way. read more

This is by far the worst establishment for verizon i have ever been into. Nobody in the store wants to do their job. They are rude and condescending. If u have to go to a Verizon AVOID THIS STORE at all costs. If i could give negative stars i would. This place needs new management. read more

If I could give them a 0, I would. First of all, customers beware that if you want to upgrade to an IPhone 13 with 5G network, do yourself a favor and check with other networks outside Verizon. In my 18 years I have been a verizon customer, I have NEVER experience so many network service interruptions as I have been ever since I got an Iphone 13 with 5G network. I have experienced excessive amount of dropped calls, as well as unable to send and receive calls and text messages. Even though my phone may show 5G and full bars, service disruptions are far too prevalent. I have gone several times to the Verizon store in Cerrito as well as other Verizon stores in the local area to notify them of the problem and the problem continues. First time they changed the sim card and that did not solve the problem. I have been provided a 1-800-922-0204 customer service number to call and every time I try to call this number, the call gets disconnected with the excessive long holds. The disruptions are serious, I try to make an outgoing call in an area I traditionally did not experience trouble in the past but now I do. The call failed appears on my phone. Just imagine, you witness an emergency and can not call 911 due to verizon negligence with their poor service. I even took my phone to an apple store for diagnosis and they found my phone to be in perfect operational condition and the only problem is with the 5G network has been failing and my phone has been having problems. Management will tell you to contact customer service where they will either disconnect your call or give you the runaround. It explains why they don't email you surveys to comment on your experience with their representative cause their service is extremely unprofessional and lousy. Management has not been helpful at all here. In fact, I don't know if they have a clue as to how bad their Service interruptions are. Management: at least be honest on the service disruptions with 5G to the general public. read more

I was assisted by the new manager Edwin and Eslin and they were wonderful. Very knowledgeable and patient with all my questions. I had a few issues that I needed help with so it took long but it was great experience overall. read more