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Verizon

2.3 (237 reviews)
Closed 10:00 am - 8:00 pm
Updated 1 month ago

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Shopping bag, Belkin charger, charging cable.
Jozie L.

Updated my iPhone SE. Yes, I was WAY overdue. Poor thing was struggling to maintain battery life. Called Verizon. Purchased new iPhone. Wanted local pickup so Kris, Customer Service Rep, assigned pickup at Cerritos Verizon Business Center, where I continued to receive top notch customer service. Upon my arrival ... - Security guard opened door. - Greeted by Eduuvie, who directed me to locker where my phone awaited. - Asked his help and he cheerfully stayed with me during the entire process of initiating and transferring data from old to new phone. A process I felt anxious about doing on my own. An hour later I was happily on my way. Many thanks to Kris (by phone) and Eduuvie (in store) for improving my 2025 cellphone journey.

Verizon Cerritos

I've been to this Verizon store three times, and honestly, I was a little worried because of the bad reviews. But within five minutes, I met Gabriel, and I wanted to leave a review to say how much I appreciate his patience. My husband has an iPhone 12, and we came in to get the 17 Pro. Even though my husband and I kept asking the same questions, Gabriel answered everything kindly and clearly. He also explained better deals that didn't require trading in the old phone. I really appreciate that. As an immigrant, the language barrier can be tough, and I also need a bit more time to think things through. Gabriel was patient the whole time and explained everything without any frustration. He really lived up to his name--he was an angel to me. Thank you so much Gabriel.

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3 months ago

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12 days ago

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14 days ago

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9 months ago

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7 months ago

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6 months ago

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22 days ago

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4 months ago

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2 months ago

The staff members were very welcoming and helpful. Gabriel was a huge help throughout our search for a new phone and eventual purchase.

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4 months ago

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1 year ago

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5 months ago

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1 year ago

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7 months ago

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8 months ago

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4 months ago

Their employees lie about dates and don't communicate they all say different things one of the worst stores I've ever dealt with

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3 years ago

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5 months ago

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11 months ago

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6 months ago

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1 year ago

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7 months ago

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1 year ago

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1 year ago

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2 years ago

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1 year ago

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1 year ago

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2 years ago

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3 years ago

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2 years ago

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5 years ago

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3 years ago

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3 years ago

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1 year ago

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2 years ago

Worst customer service. Nobody wants to help. Even the manager sets up appts saying he'll help and doesn't even go in.

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4 years ago

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2 years ago

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4 years ago

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3 years ago

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Page 1 of 6

Ask the Community - Verizon

Review Highlights - Verizon

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Frontier Internet

Frontier Internet

(159 reviews)

Seal Beach Zip 90740 area. Not for the faint of heart or technically challenged. Install took 2…read moreweeks to get it working. They just went into Seal Beach, CA with their new 7gbps offering. They're not responsive yet, and their service sucks right now, they're just not prepared or staffed properly to get it up quickly and reliably at this time. The Eero Pro router is the worst on the market. Only good for penetrating one wall in WiFi mode. It lacks adequate antennas/beam forming. WiFi Service is good for one room. If you want better wifi, use an Asus Router- side-by-side my old 5mhz Asus router ax89x works better and has better QOS for tv. Overall, if you need 7gbps like I do, and you want to do that wired from the eero, you'll be ok. Otherwise you need to buy a better WiFi router to pair with this service unless you live in a 1 room apartment. See Dong Knows Tech for reviews on WiFi7 routers to pair with this service. You'll have to buy it yourself (eero router comes with the service). Frontier is very price competitive with Spectrum.

If I could give this place zero stars I absolutely would. Frontier is only available Monday through…read moreFriday. The customer service is horrible. They're claiming that they will not give me my prorated money back even though I only use 10 days of their service. I need to cancel my service and yet they still say they can't do it. I am absolutely 100% dissatisfied with frontier and I will never recommend it to anybody ever. I will let people know to stay clear of this company. Please read this review before you decide to go with frontier the service for canceling your internet is horrible. The value is also horrible as well. The Wi-Fi alone is very, very slow, and you have to pay for every single "upgrade." They randomly charged me an extra $10 because they said it was a service fee increase. I am still trying to cancel my Internet and yet when I called today, they told me they couldn't place any orders and that I had to call back tomorrow and when I was adamant about them, leaving a note on my account, the guy that I spoke to even told me there was no point and he wasn't going to do it! Buyers beware canceling is the hardest thing that you can possibly do through frontier don't even get their service to begin with.

BAI Connect

BAI Connect

(784 reviews)

Sherman Oaks

Jeff V installed my fiber internet today and he was fantastic!! Super friendly, professional, and…read moreclearly experienced--he was thorough and did a ton of troubleshooting to make sure the setup went smoothly. He even discovered a damaged wire in one of my walls and went above and beyond to get everything working through another cable port. He was incredibly patient while I shifted things around so he could reach the panel in my closet, and he also helped me update my SSID and password, which I really appreciated! Did a wifi speed test right after and it matched the target right off the bat! Highly recommend Bai Connect/Zentro--their value for the speeds totally beat out AT&T/Spectrum (not to mention headache-free!)--and I'm super happy with Jeff's excellent service!

This is a terrible ISP and no one should give them their business. The #1 issue is that if you ever…read morehave a problem with your internet that requires anything more than merely restarting your modem you are going to be placed in technical support limbo for days, weeks, and maybe even months. As noted in other reviews, the way in which the customer service works is by transferring you to a representative that at best can only ask you to unplug your router and plug it back in again. If you have a more serious problem, then the best they can do is refer you to their mysterious "tier 2" team. They will tell you that your issue has been escalated and to expect a call back the same day or the following day. Currently, I have been waiting back to hear from this team for a month. I have called over and over again and I am unable to reach a single individual who can help me with my problem. This is a nightmare for someone who works at home and requires stable internet to do their job well. Reading other reviews and looking online demonstrates that this is a common enough problem that signing up for this service is a bad idea. If you are searching for an apartment and you find one that offers BAI connect, I encourage you to keep searching and to tell the apartment management that you will not be submitting an application because of the ISP they chose. Trust me, you do not want to be stuck in this hellish scenario of wasting hours of your time weeks on end to get no where. What you are paying for is just not worth it. I have been a customer of ATT and Spectrum, while both have their failings, I can at the very least say that I was able to get a hold of someone who could help me eventually. If your service works as intended, then great, but do not get fooled by reviews written in the best of circumstances. If one thing goes wrong you are going to suffer for it because they are either too lazy, incompetent, or just plain spiteful to help you get your issue resolved. Finally, if this review speaks to your own experience, please leave your own review on yelp and file a complaint with the FTC. They are defrauding their customers on the most basic level by denying them access to adequate customer support. Further, make your voice heard and force apartment buildings to seek better service providers. Avoid BAI connect at all costs.

Cornerstone Marketing Concepts

Cornerstone Marketing Concepts

(1 review)

BEWARE!!!!!!! This is a company that comes in and offers TV…read moreand phone service. They offered us Frontier and Direct TV Service. Their techs came out early and did an install On Direct TV. Frontier came out and could not do an install due to the fact we had an Alarm system. It would cost an additional 100.00 a month for this service over the price we were quoted. This is a 3rd party business, which offers these services. When we realized this service could not be done, we tried to cancel. We asked that Direct TV come in and uninstall their equipment. CornerStone said we had to cancel with Direct TV. We have tried with both Direct TV and Cornerstone. Its been over 2 weeks and still no resolution. I was on the phone with them today for 3 hours trying to resolve this . I was finally able to cancel the Direct TV portion. Cornerstone has left us with the the process we have to pay Spectrum to come out and reinstall their equipment. With the promotion they have offered it is now costing us money , due to the fact they could not perform their end of the contract. I have just asked to be made whole again. They offered to send a Tech out with the cost of 75.00 to me. Please Beware of any Business offerings this company has to offer. They will tell you that Direct TV was the ones that did an install. I found Out today it is Cornerstone Techs, NOT Direct TV Techs that come out to install. Run

From the owner: Cornerstone Marketing Concepts was founded on the belief that the success and growth of one…read moreorganization helps facilitate the success and growth of many others. By placing ourselves in the service of companies of all types and sizes, and fostering partnerships with each, our goal is to bolster the bottom lines of every one of our valued clients. Led by CEO Ken Tang, our team of marketing talent is driven by the needs of our clients, holding their growth and satisfaction as the benchmark of our success. Increasing revenue and market share for a number of Fortune 500 companies and family-owned and operated businesses alike, we utilize both tried-and-true marketing efforts as well as cutting-edge innovations to enhance our clients' financial outlook while building their customer bases. With clients in a variety of industries, including home entertainment, digital communications, clean energy and food services, we've developed techniques and campaign efforts that are now being adopted by many others in outsourced sales and services. At CMC, our people are the backbone of our organization. Established in 2015, our headquarters in Southern California is staffed by some of the most sought-after and respected individuals in face-to-face marketing. Growing on a daily basis, in both numbers and capabilities, the CMC team in now leading a new generation of customer acquisition professionals...

Verizon - mobilephones - Updated May 2026

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