I've bought a few items here. There is always a problem, and the problem is always different. The customer support people are nice enough, but I sure wish I didn't have to keep contacting them. Some warnings: They show user reviews on their website, but they delete reviews under 3 stars within a couple days. They have misleading product descriptions on their site, which they apparently they will not correct. They will not accept returns on items without the original packaging, so be prepared to have gigantic cardboard boxes lying around your condo/house for a few weeks if you have a dispute. They charge 20% restocking fee on returns. read more

I went into their Kaka'ako showroom after hearing about this company from my roommate. There were some very helpful ladies, I forgot their names, who helped find out our needs without being too pushy. The showroom itself is a little on the small side but they have some great pieces. I ended up choosing a dining room table and the ordering process was seamlessly easy. I loved their furniture so much that I ended up browsing their website when I got home that day and ended up ordering 4 dining room chairs, a coffee table and an entertainment stand. All very good quality at an affordable price! I received my chairs, coffee table and entertainment stand and am so happy with it. Their communication prior to and throughout the delivery process was impeccable. Their deliver guys were fast, efficient and friendly. read more

Valyou - Furniture Stores Near Me - Honolulu, Hawaii

I bought my new sofa from Valyou last week and it came today. Before I bought it I was concerned with some reviews I saw but I spoke with the owner in the store and she explained what the issue was. I'm so glad I went with them. The couch is beautiful and looks great in our living room. It arrived at the time and date it was supposed to. Also excellent sales team!! read more

This place is the bomb!! Excellent customer service and great furniture at great value! We worked with Angela and she was SOO HELPFUL!!! She got us our order out super fast, and was able to tell us about all the specials and promotions going on. We had a small hiccup in our order and our girl Angela was on it!! Small detail - its actually a little cheaper going in person than ordering online. So go down, check them out, and ask for Angela!! read more

Furniture quality, five stars. Customer service in the Kakaako showroom, five stars. Customer service for the Shipping/Delivery phone reps ("Tonette"), five stars. Politeness for the delivery guys, five stars. Ease of putting together Valyou Furniture, five stars. Logistics between internal Valyou departments---not five stars. However, the pros outweigh the cons. Overall, if you want the closest thing to Ikea in Honolulu, go with Valyou Furniture...Just pick up the furniture yourself at a showroom. :^) read more

My boyfriend and I bought 2 bedside tables for our room and we love them! We went to the store just to browse but ended up purchasing them immediately thanks to one of the sales people JP. He was super helpful, able to answer all of our questions and gave us great recommendations/advice without making us feel pressured while shopping. We chose the delivery service and they brought the boxes right to the condo. Assembly took a bit of time, but my boyfriend did it easily with no issues. Would definitely go back to purchase more furniture from Valyou furniture as the items are good quality without being too expensive like many of the other furniture stores around Honolulu! read more

Valyou - White bedside table from Valyou furniture Honolulu - Furniture Stores Near Me - Honolulu, Hawaii

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I've always found furniture shopping stressful because few companies ship to Hawaii and the ones that do often charge double the cost for shipping! Thankfully I was introduced to Valyou, which offers an amazing selection at really reasonable prices. I visited the Kakaako store a couple times before finally deciding on the Eirik sofa in light for my new place. Both Devin and Leah were really awesome and helpful. I love how friendly and knowledgeable they were about all the products. I initially fell in love with the feathers sofa but since I plan to move again in a year or so, I decided on the Eirik sofa which was only about $550. It's great quality and a really nice sofa, especially for the price. The delivery team was also really great -- they showed up on time and were able to carry the couch through the awkward skinny entryway of my apartment. Overall, I had a really great experience with Valyou and I really recommend then if you are looking for new furniture! read more

Valyou - Furniture Stores Near Me - Honolulu, Hawaii

Buyer beware! Highly recommend you do not order from this company, worst furniture purchasing experience I have ever had! They'll gladly take your money but won't deliver your product and headache getting a refund. Save your sanity and order elsewhere! read more

This company was great to work with! I was nervous to order at first because some of the reviews mentioned a poor shipping experience, but the quality of the product looked SO good for the price I had to give it a shot. I was in the process of moving and needed a platform bed since my box spring wouldn't fit in my bedroom downstairs. I found their Charm 2.0 bed platform and loved it! Hit order and was so excited at how fast they promised delivery (about 6 days out). I believe my order came on day 7, still pretty amazing for the size of the order and the fact that it was coming from Hawaii. Setting up the bed literally took me five minutes, and it looks beautiful! It's so sturdy and was clearly made thoughtfully. And to top it all off, the company calls you directly (and it's a real person, not some lame automated system) to make sure your experience was better than good, and to explain their great warranty that's included with your purchase. Highly recommend this company for quality of product, customer service, and shipping being fast and easy. I'm actually in the process of ordering their nightstands next! read more

Valyou - Charm 2.0 platform bed - Furniture Stores Near Me - Honolulu, Hawaii

I've been looking for a sofa for a few months. After a lot of online searches I finally made it to the stores to see them in person. Problem is many of the furniture stores on island are technically all the same with the same merchandise and the same price. I kept running across the Valyou furniture store and liked what I saw so I took a chance. My experience was all online. I relied on others comments and took the plunge with the Australian sofa in dark gray. The site was easy to navigate, extras were easy to select and the price was right for everything. I expected a couple week delay but within a week, my sofa was scheduled and delivered. The notification was very accurate and the delivery men were very pleasant and quick. I am super happy with my new sofa. Its cute, comfortable, fits my style and my budget. I would purchase from Valyou furniture again. read more

We ordered the Hadley Chair, Kingsley bed & the nick side table. The Hadley chair came cracked, all the upholstery looked like been sitting outside in the sun for yrs. All the responsive sale reps are silenced now, gave the run around. Who wants to deal w/that after high hopes! Do not buy from this company! read more

Bought two dressers. Picked up in warehouse next day. Assembled at home with two people. Took total four person hours. Pretty satisfied with the final outcome. read more

DO NOT PURCHASE FURNITURE FROM VALYOU. We never received the couch ordered...you cannot get in touch with customer service, all done through text. Promised refund was never sent...had to go through our credit card company to get refunded. BEWARE!!! HORRIBLE EXPERIENCE! read more

Bought the Feathers Sectional from Valyou Furniture, and it is everything I hoped it would be. The sectional is extremely comfortable, and looks fantastic! Shipping to the East Coast was fast, and regular updates were provided. I highly recommend! read more

Horrible experience. They took my $2000 immediately but I never got my sectional. It was only after almost 3 months, when I disputed the charge with my credit card AND filed a report with the BBB that I heard they would issue me a refund and even then it took several weeks. Wish I'd read the reviews before getting involved with them! read more

Although there was a lot of miscommunication between purchase and delivery, Angela and her coworker were so helpful and personable in store while their delivery team Gage and Kahale were fast and amazing! We are in a very high traffic area that does not have a lot of parking and they both problem solved and had a wonderful attitude!! thank you!! read more

Purchased a sofa and bed from here. the Sale people were very helpful and price was good. worthed to check it out. 10/13/2020 received the bed and quality was awesome. storage space under-the-bed was what i needed most. Still waiting for the sofa. will update once i getit read more

I purchased the Valita Media Cobsole from their website and the experience was really great. Delivery was very fast, there was a little damage to the package but it did not impact the overall experience. The material this shop use is good material with a relatively low and very reasonable price. I was expecting manufacturing wood of my console but it was actually hardwood, yet the pricr and the look was only about 30% of those main stream "High end" furniture stores would charge at retail. It was not hard to put the console together as it was really well designed. Customer care was also great. They actually called and followed up with me to ensure everything was alright and reminded me of their return and replace policy. I have rarely had such experience. Needlless to say, I would give a 6 out of 5 if I can. read more

Great value for the money!!! I just moved to my new house and as you know it is very costly to buy new furnitures. I'm very picky with my decor and I bought a bed and TV stand to go with other pieces of items I own and I couldn't be more happier. Both products are of great quality and need I mention I've seen similar items selling for 2x to 3x the price at other sites. So glad I found this furniture place! You won't be disappointed. read more

Great service and affordable prices! We found the perfect dining table. Thank you Maria for all your help!!! We cannot wait to go back for our future furniture needs. read more

Valyou - Dining table - Furniture Stores Near Me - Honolulu, Hawaii

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I hope you never need a refund from this place. In 2023, it shouldn't take three weeks to process but here we are.

I bought my couch online through the Valyou website and it did not disappoint! The shipment process was very easy. Valyou has a feature on their website where you can track the shipment on delivery day so I was able to be home at the correct time as opposed to waiting all day. As for the couch, it is modern and sleek while still being comfortable! Great experience. read more

Growing up in Hawaii, I was always frustrated with the lack of furniture options around. The mainland always seemed to have a larger variety with more modern designs. Who would've thought that I would end up purchasing from an Oahu-based furniture company when we were finally able to move into our first home on the mainland! I purchased the right-facing feathers sectional in beige 110" and valxa accent chair in mocca. They're both incredibly comfortable, stylish, and quite high quality for their price! Shipping did take a little bit, but understandable due to covid-19 delays and it was also affordable, so I can't be too upset. Overall, I had a really pleasant experience with Valyou and every customer service representative I spoke to was incredibly helpful. Highly recommend! I might even purchase their coveted valsheep chair (similar in style to the popular boucle chairs other big name stores have) once my wallet starts to look a little less sad! read more

Valyou - Feathers 110" sectional - Furniture Stores Near Me - Honolulu, Hawaii

What great customer service! And I haven't even bought anything yet! I emailed an inquiry not expecting a response, you know typical local style blow people off...but no, I got a response immediately! And it was informed and helpful, answered my questions! Totally shocked. I'm used to Japanese level service in Japan which is unheard of in the US. But Valyou's service so far is fantastic! I'm sold. read more

Great working with the Valyou team to purchase my living room furniture. I had initially had inhibitions about the color of the furniture before receiving it, but they provided a 14-day return guarantee in case it didn't fit my space. I didn't need it though! The set looked great and the quality is high-end. They also threw in free shipping since I couldn't see the pieces prior to purchase. read more

I came across valyou right before Christmas on Facebook market place. I've had my eye on the dream vanity for a while. I wanted it for Christmas but I couldn't get it in time. I then went back looking and they were sold out. The placed me on a waitlist and when it was in stock they called me. Unfortunately I couldn't get it at the time, either. On Memorial Day weekend I decided to look into it for my birthday gift to myself. I found it on marketplace again. The lady was so kind and efficient. She sent over my form to order my vanity. I paid & picked it up on Memorial Day. Once I got to the warehouse, I was greeted. Told them I was there to pick up my order and they had it down and out to my car. My wait time wasn't more than 10 mins ! It was great. Definitely coming back for the Mirror when in stock. read more

After having a bad experience with Elite Discount Furniture on Nimitz Hwy (you can see my negative review on their page), I stopped by this store as I'd seen an ad and thought they had some cute stuff. I went into the store on a Friday and tried out the couch I'd seen online that caught my eye. Not only was the sales associate Jenn very helpful, she mentioned that color/style was in stock, and I could pick it up Monday as their warehouse is closed weekends. They do offer free local delivery but since I live on a military installation, I didn't feel like having to deal with getting a day pass (you can read about my struggle with Elite in that review) so picking up was my best option. The couch I saw in store was the Light Grey ValMinimal. On their website they also have a dark grey so I called the store to see which one they had in their showroom as I thought it was the dark grey. I was on hold for about 45 minutes with "one person ahead of you" repeated every 30 seconds. I finally gave up and tried the message feature on their website in which I was able to talk to someone and get my answer within 5 minutes. I placed my order to pick up at their warehouse on Saturday and was beyond stoked to get it Monday! I was told I'd would get a confirmation text when it was ready for pick up. On Monday, I messaged someone using their website again to see if picking it up that day would still be the case as I was borrowing a friend's vehicle and that day worked best. They talked to their logistics person who confirmed it was ready for me to pick up. Off I went, I did have to make two trips but to me, it was worth it to have my couch after not having one for two weeks in my new house. I LOVE the style of this couch, it's very boho and minimalistic. Also, the covers are all machine washable which is awesome. It's also comfy and I take at least two naps a week on it lol. I would recommend this company but I'd say you'd have better luck using their messaging feature to get ahold of someone, and picking your furniture up, even if it means renting a pick up truck from Uhaul. read more

Valyou - Light Grey ValMinimal Sectional Facing Right - Furniture Stores Near Me - Honolulu, Hawaii

Modern, fun, functional furniture that won't break the bank. The entire process was easy and fast. I ordered online and the customer service rep was helpful and friendly w any further questions I had. Once ordered, my sofa was delivered in a few days. I was able to track the delivery truck online so I didn't have to wait around all day either. I highly recommend checking Valyou out. read more

Fast easy shipping. It looks so beautiful in my apartment and is so comfy! They delayed my delivery in order to get it shipped to my new apartment when I moved in so it would be there on time. read more

Valyou - Couch - Furniture Stores Near Me - Honolulu, Hawaii

So glad I ordered from Valyou! In my opinion, they have some of the best furniture designs I could find online - all for a great value! They were extremely communicative throughout the entire process and the delivery team went above and beyond to ensure my furniture was delivered safely in my apartment. I ordered the Feathers sectional, Valona media table & the Kedman extendable table - which were all easy to set up and look great. Will definitely order from this company again. read more

Valyou - Valyou Feathers 110" sectional & Valona media table - Furniture Stores Near Me - Honolulu, Hawaii

My girlfriend and I were in need of a sectional that wouldn't break the bank, but was HIGH quality (best of both worlds). Once we stumbled upon Valyou, we met our match. They blew our expectations with the remarkable and accessible customer service, and I would highly recommend checking out their products. We chose the feathers sectional, and it is super comfy! Looks just like the staged photos and meets our expectations for a high quality sectional! Will be shopping here again soon! read more

Valyou - Feathers Sectional - Furniture Stores Near Me - Honolulu, Hawaii

Thank you for the excellent prompt service. Bree and Paris did a great job. I would highly recommend these two do do a live for me. read more

We received our order promptly and was very happy with the service&Bed& mattress ！！ Thank you very much, Tonette for your great service and attentiveness! Definitely a 5 star experience! read more

Great customer service from the time we walked I the store to the furniture arrived. After arrival we received a call to make sure everything was delivered and to make sure there were no issues. We love the furniture and will purchase more from this company. read more

I bought a combination of bed frame and mattress from them. The quantity of the items are pretty good and the customer service is a big thump up read more

Valyou - Furniture Stores Near Me - Honolulu, Hawaii

Chabre & saesha we're amazing, delivered with precision & kept me informed of when they will be arriving. Great service! Thank you so much!! read more

Love their style and price points! We went in yesterday and Colton, the sales associate, was so knowledgeable and enthusiastic about all the pieces, he made us want to buy everything in there! We'll definitely be back and probably use Valyou for most of our furniture needs. read more

Everything I bought was poor quality. 3 out of the 3 times I purchased had something wrong with it. 1. The chair I bought was missing a screw. 2. An end table I bought was glued together by once piece and it came off as soon as I started to use it. It looked like someone used a hot glue gun to put it together. Also the metal base was chipped when I opened it. When I touched it it chipped more. Lastly the drawer set I bought opens and closes poorly. The drawers also don't close completely. The instructions for all the products were also either missing or hard to understand. I will never return to this store. read more

Valyou - Two pieces that detached that were just glued together. - Furniture Stores Near Me - Honolulu, Hawaii

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This is basically a scam company. After ordering a couch from them, that would ship faster than other couches- it seemed like a great fit. I ordered the couch, and received notice that it would be at my house over a week ago (which after doing some deep diving and checking the Better Business Bureau, apparently my experience is not unique). I received correspondence for 3 days it would be delivered- no couch. Each day it was a new excuse. One of them was that it was the truck broke down- which okay, happens. Then they send me a tracker to track the couch... and I see it going to the wrong address. I call them immediately and confirm that they have my right address, which they say yes, they do, ignore the tracker. So I do. And then I get a notice it is delivered to the wrong address. I call them to check, and they say that it wasn't delivered because the truck broke down....? How am I getting updates that i was delivered if the truck was broken down? For the past three days, they have been "unable to reach logistics" to find the couch. Don't fall for this company, and if you want to read more, check out the Better Business Bureau's reviews-- all not great. read more

I've furnished most of my cottage with Valyou - it's affordable and stylish and you don't have to ship from the mainland, whoohooo! The nicest, most professional delivery dudes Koa and Vince! read more