Cancel

Open app

Search

Valentino

3.7 (50 reviews)
Open 11:00 am - 7:00 pm

Valentino Photos

You might also consider

Recommended Reviews - Valentino

Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
Yelp app icon
Browse more easily on the app
Review Feed Illustration

Reviews With Photos

Jamie M.

I can't believe I waited so long to get the infamous Valentino Rockstud heels! I called the store and José assisted me over the phone. I mentioned they didn't have the nude colored grainy/pebble caged Rockstud pump style on their website, and that I didn't want the patent or regular smooth leather material. They only had the black color listed online. He told me although they aren't listed online, they do have the grainy/pebble poudre (nude) color in stores. He reserved a pair for me, so I went into the store to get them. When I entered the store, I was greeted by a friendly woman and man. When José came out, he brought out my shoes and offered me a refreshment. Such a fun shopping experience! I tried the heels on to make sure I got the right size. I have wide feet and usually fit size 7.5, but size 8 did it for me in this style. The shoes are sooo much nicer in person. Pictures do not do justice. And when you wear them, they are incredibly flattering on any body type. You have to see it in person! They're a MUST HAVE in your shoe collection. These can be worn with jeans, leggings and a coat, a cocktail dress, summer dress, and even shorts. I have thousands of outfit ideas - a causal and dressy. Such a versatile shoe, I will definitely get my wear out of these. I shopped around with José for a summer heel too. He's very patient and has a lot of advice and will take the time to see what you like. I will come back next year to get the chunk heel in a seasonal color or maybe even in the color poudre again. Even in 100mm, the chunk heels are so comfortable. I think I'll be able to wear them all day shopping in LA or even a whole day out on the strip in Vegas. Valentino shoes are crazy comfy. Visit and see for yourself! All in all, my first visit at Valentino was amazing! The lady at the front and the other men in the store were so welcoming and friendly... thank you again José! If you're looking to shop around and find the right style for you, request him! He'll take care of you and send friendly follow-up texts. Very professional. I'm so happy with Valentino's customer service.

Laurel T.

I love coming in here for all of my cape needs. Love their shoes here too. Everyone has always been so helpful. Will always continue to come in whenever they have new capes in season

Elizabeth E.

I go in to the store the reps seem nice, and all ready to tend to customers. I was helped by Isabelle it seemed to be going okay I was only able to walk out with earrings since the purse and pumps for my size weren't in stock. I asked her hey deliver them home but no signature required correct? Since I won't be home for delivery time. So I purchase having faith she will have good customer service and follow up. I had to calm for a delivery date next day since she didn't she mentions may 5 delivery since I need them for an event I said ok send me tracking when Available. It's now may 4 and I didn't receive anything I had to call once more and get a call back. She messages me with oh I forgot sorry and also sorry it's signature required. Unbelievable how unprofessional she is I won't be shopping here anymore

The worst experience I ever had from boutique shop I went and I bought an outfit for my birthday and this what happened for the shirt after I wore it for 1 time not even 3 hrs Don't even think to spend ur money in this place Go to Dior or Gucci or Lv they would take care and give way more quality service

Stephie L.

I love this store. Beautiful cute designs...just love it. My favorite designer with all the whimsical, quirky, and girly designs. I love almost all their stuff with bows on them. Obsessed. I need Red Valentino Anonymous. [+1] The store is kept well and they always give me the best service. They always greet you when you come in and say hi. [+1] They always show us the styles, how to use it, and will bring extra items from the back to show you or show you online. [+1] Selection can be limited as with all premier designers, but they do their best to accommodate or find another store to bring the item there to you as long as you want it. [+1] They will also stretch out the shoes for you so they will be more comfortable when you wear them, as per my friend who has purchased their shoes! Lovely! I buy something every time I come here...

She's getting them in black too. I like 'em.
Mike L.

Places like this are hit and miss for me. I try to keep my wife wrapped in nice things, but shopping at fancy boutiques is my Hell. This place wasn't bad at all though. Catherine was super helpful. My wife has several pairs of Louboutins that she rarely wears because the toe box is so uncomfortable. She usually kicks them off in the car on the way home from restaurants. This time she was careful to get something she could actually wear. Catherine patiently brought out about 6 pairs. No attitude, no hurry, just a relaxed helpful kid doing a great job. She ended up with a nude pair that I love and asked Catherine to get her the black. I liked the patent leather, but Catherine explained that the Napa leather would give a little more and as a result be more comfortable down the road. Just what we were looking for. Great shop, well lit, very clean and lots of places for the men to sit. The star of the show though was Catherine, they're lucky to have her.

Defective shoe

See all

Photo of EC M.
3
151
2

11 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

9 years ago

Helpful 1
Thanks 0
Love this 0
Oh no 0
Photo of LA A.
20
107
96

8 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

11 years ago

I just got my Valentino shoe here and Shay is the best!! She took her time on the phone with me and got me what I needed. Thanks sooo Shay!

Helpful 0
Thanks 0
Love this 0
Oh no 0

8 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

8 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

13 years ago

Helpful 1
Thanks 0
Love this 0
Oh no 0
Photo of Ij S.
0
76
0

11 years ago

Helpful 0
Thanks 0
Love this 1
Oh no 0
Photo of Gmoney G.
67
1779
3034

10 years ago

this is the only store in this mall where they actually help you. they bring u water on a tray. super cute shoes and bags ill come back

Helpful 0
Thanks 0
Love this 0
Oh no 0

12 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

Page 2 of 2

Ask the Community - Valentino

Review Highlights - Valentino

She helped with my exchanges twice with 3 different shoes until I finally found my love, the Rockstud flats in red.

Mentioned in 3 reviews

Read more highlights

You might also consider

Verify this business for free

People searched for Accessories 9,360 times last month within 15 miles of this business.

Verify this business

Red Balloon

Red Balloon

3.9(38 reviews)
4.6 mi
$$$

This store always provides what I need and the clothes are amazing quality. I have been shopping…read morethere for myself and my grandchildren for so long and I absolutely love how kind the service is. The people working there are always so kind and are always willing to help and interact with you. For the quality of the clothes and how beautiful they are, the price they are given is very reasonable. I can always count on the Red Balloon when it comes to the value of the clothes, the amazing service, and how much they have to offer. I completely recommend this store to anyone looking for adorable clothes that come at a good price.

Be warned, you will be judged, given side eye looks, and be treated rudely if you are not their…read moretypical clientele. Only one person "greeted" us - if then, this greeting was one of judgement. We were well aware of the dynamics within Newport Beach where non-white people will be treated differently. I was prepared and knew the demographic makeup. So, if you are not white and thin, please spend your money elsewhere. There are lot more small/women owned boutiques that will appreciate your hard earned money. Maybe other boutiques will have a larger selection of clothes, brands, and sizes. Not worth the visit. I'm embarrassed to have made it a point to come here while on a mini day trip to Newport Beach. Again, POC do not come here! They think we don't have money to buy their items and will keep a watchful eye on you while other shoppers get better experiences and treatment.

Photos
Red Balloon
Red Balloon
Red Balloon

See all

The RealReal - Newport Beach

The RealReal - Newport Beach

2.3(134 reviews)
5.5 mi
$$$$
Luxury
Committed to satisfaction

Excellent experience! Eden was very helpful, attentive, patient, professional and went out of her…read moreway to be of service. An outstanding sales representativ!

This was my first time consigning with The RealReal, and it was extremely disappointing. I expected…read moreprofessionalism and clear communication, but instead faced repeated miscommunication, lack of accountability, and dismissive behavior. Before my appointment, multiple associates asked the same questions, as if they weren't communicating. Bridget didn't even introduce herself in her text, and I had to ask her name. My appointment included three luxury bags, a watch, two clutches, eight sunglasses, and 18 pairs of shoes. I asked my fiancé to help transport the items, and we arrived about 15 minutes late due to an urgent matter. When I called, Rachel, the manager, said being under 20 minutes late was fine. I apologized, and she hung up while I was still speaking. I first met with Josh for the luxury bags, which went smoothly. I had spent hours cleaning and organizing everything: sunglasses and watch in baggies, clutches in dust bags, shoes in their original boxes with labels, authentication cards, and dust bags. Only one pair of Burberry sandals lacked its original box, which I disclosed. Rachel insisted on starting with the shoes even though smaller items were ready. My fiancé carried the 18 shoe boxes while I stayed near the counter. The area was chaotic, no one offered assistance or carts, and Rachel tossed my items into large bags with no protective measures, handling expensive luxury items carelessly. She miscounted the shoes and later the total items 3 times. Her attitude was dismissive, refusing to recount and blaming miscounts on the shoes "not being in original boxes," which was untrue. My fiancé left because he couldn't tolerate Rachel's attitude and I had to organize 18 boxes on the floor in severe back pain to verify everything, while Rachel played on her computer and did not help. I asked for another associate. Rachel directed me to Bridget, who rolled her eyes and gestured dismissively in front of another customer, as if my time didn't matter. When I addressed it, she became defensive and offered to help as if it were a favor. There was no apology given by any of them during the whole drop-of process for the miscounts and their rude behavior. I had been waiting since 4:05 PM for an accurate receipt and left around 6:00 PM in significant back pain, stressed and anxious from the poor customer service. This was a nightmare, and I will never return. I have friends who want to consign high-value items like Hermès Birkin and Kelly bags, luxury watches, designer clothing, and gold jewelry. I will definitely share my experience so they avoid this location and its unprofessional associates.

Photos
The RealReal - Newport Beach
The RealReal - Newport Beach
The RealReal - Newport Beach

See all

SEED People's Market

SEED People's Market

3.9(168 reviews)
0.9 mi
$$$

I came to SEED People's for the first time this weekend when visiting The Camp shopping area. I was…read morevery impressed by the size and selection! The store is 2 stories and they sell everything from home goods, cards, gifts, clothes for the whole family and much more! As a creative person who studied fashion merchandising, their displays were everything to me. It reminded me a little of Anthropology, with more of a boho/hippy vibe. The whole store is extremely visually appealing and has a "hangout vibe". It is the perfect store for this area. It totally goes with the theme. The staff are super friendly and helpful too! Can't wait to go back!

I really dislike leaving negative reviews for small businesses, but I hope the owner sees this. I…read morevisited the store today to buy a gift for my son and for my business partner. We picked up a vest that was clearly marked at $160. When we went to pay, the cashier told my wife the price was actually $200. We understand that pricing mistakes can happen -- that wasn't the issue. What disappointed us was the attitude. Instead of explaining the situation kindly or apologizing for the confusion, the employee was dismissive and rude. Unfortunately, that interaction really affected our experience and made us reconsider returning. I hope management can address the customer service aspect, because the store carries great products and has a lot of potential.

Photos
SEED People's Market
SEED People's Market
SEED People's Market

See all

Valentino - accessories - Updated May 2026

Loading...
Loading...
Loading...