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    Gucci - Costa Mesa

    3.2 (297 reviews)
    Open 10:00 am - 9:00 pm
    Updated 1 month ago

    Gucci - Costa Mesa Photos

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    Complimentary water
    Long H.

    Thank Gucci Costa Mesa and Stella for a wonderful experience. I wanted to buy a ring but wasn't sure the size and stuff. Stella customer experience was Beyond what I hope for. She helped me through the entire process of purchasing/ordering a Gucci gem stone ring for my birthday. I am extremely happy with my ring. Thank you Stella and Gucci Costa Mesa. I can't recommend enough, and I definitely will return, make sure you ask for Stella!

    heheh
    Nicole L.

    Came to Gucci in the South Coast Plaza to pick up a birthday gift to my boyfie :-) Special thanks to Racquel for being so helpful -- she was super attentive to what I wanted & I was in and out Gucci within 15 mins!

    Valerie L.

    Ruri was so friendly, helpful & knowledgeable! She showed me a variety of bags all of which I loved, and she knew exactly what my style was. Super quick, but super efficient visit. I will be back just to shop with Ruri!

    Thanks to Noe for being so attentive and helpful. Appreciated.
    Mary K.

    I went to the Gucci store at South Coast Plaza four days ago to exchange an online purchase and have it shipped to my home. Thanks to Noe for being so attentive and helpful. She replied to my text message promptly and sent me the tracking number as soon as she had it. She's very professional. I felt so welcomed. The process was really fast, I got my package today, and everything is in perfect condition! Next time, I'll definitely shop in-store with her instead of ordering online. I'm a very happy customer and would highly recommend this store to my family and friends!

    Bag
    LucyandVan D.

    Bought a gift for occasion and sales lady gave us torn box. Your exited to give an expensive gift for a torn box. It is really depressing. I am disappointed.

    Dhar P.

    Went at 8:45 pm when closing is at 9 pm and the store was closed and a person in site. Went to Louis Vuitton and bought two huge bags of shoes. Too bad Gucci. Late night shopping with no crowds is the best.

    Gucci oversize t-shirt
    Gabe D.

    Any of the reviews where people give 1 star I would not worry about. Those 1 star reviews are wrong and the people writing them are probably poor and should not be shopping there anyway.

    Trina D.

    It is always a good idea to keep your investment pieces in good shape. High end bags need to be taken care of when used. I definitely love my Gucci bag enough to get it repaired where some others might resell, donate, or toss it. I've always had amazing service at this Gucci store in Costa Mesa. I actually bought a bag years ago in their pink and white canvas. This time around I was bringing my Disco Soho bag in for much needed repairs. You see, I really love my Disco Soho bag because it goes with everything. I've taken it to Greece, New Orleans, Mexico, and all around California. I really love this bag. So when it started to fray at the edges and the piping became damaged, I decided to reach out to Gucci to see if they would be able to repair it. The online customer service said that I could either send it in or bring it to the local store. I decided to bring it to the local store. The person helping me asked how long I had owned the bag. I said about two years but it may have been more like four years. Unfortunately for me, the warranty is about two years so the repairs would be out of warranty. I expected as much so I agreed for them to evaluate my bag for repairs. My information was input into the system and they emailed me every step of the way. My bag was going to be about a $400 repair. This is way less than buying a new bag so I agreed to the cost. You can always refuse and go pick up your bag. I was also told that the repair could take up to six months. Gasp! I also agreed to that. Once I paid the repair fee, my bag was sent to Italy to be repaired. I dropped it off the first week of January and I picked it up at the end of April. They definitely got it completed within the estimated timeframe. My bag was nicely packaged in a new dust bag and shopping bag. I took it out to examine the workmanship and it looks as good as new. I could still see the signs of use that I had put it through but the repairs were definitely completed. They did not clean it or anything but I didn't expect it since it wasn't part of the repair estimate. I totally believe that I got my money's worth and now I'm investing again in keeping it long term. I mean, I plan on taking it to Asia this summer to check off another destination. It needs to look good and outlast me. Thanks Gucci for awesome service.

    The Gucci ring I just bought
    LoLinda G.

    I just purchased a ring from this location. There is a short wait outside the store because of their covid protocol, so I felt safe shopping there. They also have ample hand sanitizer available. My SA (and all the other employees there) were super friendly, helpful, and welcoming. I love this location and highly recommended it!

    Broken box, not even an offer to send a new one for us.
    Andrew S.

    One of the worst luxury store ever. Gucci thought it could challenge Hermes and Christian Dior. Gucci store is full of stuck up employees that probably barely getting their minimum wage, judging from their conduct. Gucci's employees really look down on people. I suggest to avoid this store. They probably don't even know some people who shop there, can buy the entire flagship and fire them all. Anyway, if you need to spend thousands of dollars for a purse, go get it from Chanel, Chloe, LV, Saint Lauren. Avoid this place like a plague. Bought their messenger bag for my wife, they gave me a cracked Gucci Bag. I asked for the exchange, the staff there smirked and asked me to take it or leave it... I took it anyway, because that's the last Donald Duck messenger bag. But I vouch to not again buy anything from Gucci with that kind of service level.

    Cape
    Laurel T.

    This is my favorite Gucci location! I've been coming here for years now and Nancy has always been so helpful.

    Literally had no idea about the status of belt

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    10 months ago

    Horrible customer service.The workers don't try to help,and seem annoyed when you ask for help

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    Page 1 of 8

    Ask the Community - Gucci - Costa Mesa

    Review Highlights - Gucci - Costa Mesa

    I guess if you're gonna spend all that money on a bag you may as well get the matching wallet.

    Mentioned in 3 reviews

    Read more highlights

    Tandy Leather Company

    Tandy Leather Company

    4.0(61 reviews)
    1.4 mi
    $$

    I've been going to this shop for many years, going back to their old location…read more It's great to have a local brick & mortar shop, where you can see the leather in person. I got into leatherwork more seriously around a year ago when I began putting together a Game Of Thrones costume, and the staff here was always helpful, steering me to the stuff I needed (and just as important, steering me away from stuff I didn't need). My only quibble is that each Tandy shop used to have a big scrap-leather bin. Over the years I got most of the leather I needed there. I suppose because of COVID they got rid of the bin and now they only sell scrap leather in big mystery bags where you don't really know what you're getting. (Yes the bags are clear but you can't see everything, can't know how big the various scraps are, and can't feel how stiff or pliable each piece is.) Here's a photo of my Game Of Thrones belts. Tandy's Celtic stamp set contains several stamps that were used by the Game Of Thrones costumers, allowing me to make an exact replica of the character's belts.

    Meh. I am not a…read moreleather worker, but rather a crafter looking for help with an idea I had about a bracelet I wanted to make. I went to the shop and it was definitely not busy. There was a guy behind the counter looking like he was watching videos on the computer. I told him what I wanted to do and he vaguely pointed to two parts of the store that I could look in but offered no additional help when I was clear that this was all new to me. There was another gal who was eating lunch in a back room and I asked her if she minded that I ask a quick question or two. She was more than willing to stop her lunch for a couple of minutes and help me out. When the guy up front saw that I was talking with the woman he called to me from the front of the store that she was at lunch and then came back but didn't offer to step in and answer my questions so she could go back to lunch. Clearly the guy was interested in only collecting his paycheck while the gal, and while interrupting her lunch wasn't at the top of her list, was certainly willing to help a customer who clearly needed help.

    Photos
    Tandy Leather Company
    Tandy Leather Company
    Tandy Leather Company

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    Anthony's Leatherworks - Pigment smeared all over hardware. Hardware hasnt been cleaned or polish at all

    Anthony's Leatherworks

    3.6(51 reviews)
    6.7 mi
    $$

    I'd like to make this rating 4 1/2 stars, as my experience was very good, but not quite 5 stars…read more Maybe 4.75 stars. I'll always round up in favor of actual customer service. I've had my Hein Gericke jacket for over 28 years, and have ridden about 140,000 miles while wearing it. The collar and one cuff were split, and some snaps were tired. Like another reviewer, I'd seen Anthony's ad in American Motorcyclist magazine, and was aware that they had a good reputation. I shipped my jacket off, and when I got it back I found two small disappointments, involving snaps on the neck and one cuff. After phone conversations and e-mails with Greg, I shipped it back, and got it back the second time with a refreshingly brief turnaround time. In addition to the factory-quality repairs (above info does not list alI work), I had Anthony's sew on a patch for me (for a reasonable extra fee), and clean and condition my old friend. It's now shiny, which was unexpected (an observation, not a complaint). I mentally deducted part of a star from my rating because of the need to send the jacket twice, but added back on part of a star for conscientious and friendly customer service. One small surprise: as a second back-and-forth shipping became necessary, I wondered whether Leatherworks might create a UPS return slip, as a former employer of mine always did for such situations. I'm not actually disappointed, as I'm aware that small businesses don't have unlimited budgets. The work was not inexpensive, but being able to wear a high-quality and well-loved garment for another couple of decades (if I last that long) is worth it. Accepting the cost was eased after I compared the purchasing power of the 1997 dollars with which I bought my jacket to that of the 2026 repair dollars. It was worth it.

    I really wanted to like this place -- the customer service was wonderful when we first walked in…read more The staff were friendly and professional, and I felt confident leaving my very expensive handbag in their care. I was quoted $175 for what was described as a simple refresh of the leather and color, which sounded fair for a quality restoration. But when I picked up the bag, I was honestly heartbroken by the result. The pigment was smeared and stuck all over the hardware, which hadn't been polished or cleaned at all. The color on the leather was patchy, with uneven tones and visible blemishes. What used to be smooth, soft leather now feels rough and sandy, almost like it was stripped instead of restored. It also looks like no waterproofing or protective finish was applied. I don't doubt that they do excellent work on shoes and smaller leather items, but based on my experience, I wouldn't trust them again with a high-end handbag. For the price and the promise, this was a huge disappointment.

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    Anthony's Leatherworks
    Anthony's Leatherworks
    Anthony's Leatherworks

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    Gucci - Costa Mesa - leather - Updated May 2026

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