The presentation of the store at first impression is simplicity at its finest, brightly luminated sections perfectly aligned with each other displayed arrangements of visually appealing footwear and accessories . The floors and walls match in color and material giving off an elegant and sophisticated look and feel. The footwear was stunningly beautiful however upon closer inspection I realized The emphasis is on the design qualities and not so much on material quality as the heeled pumps did not feel strong but rather likely to be easily damaged. I decided to purchase them anyway for their visual appeal . The customer service as well as the shopping experience as a whole was pretty much basic, nothing extraordinary. The sales associate was attentive. Boutique Presentation: 5/5 Quality [measured against other things of a similar kind) : 4/5 Beauty and Presentation of products: 5/5 read more

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Valentino historically is close to my heart. My fave brand. Samantha is an amazing, attentive, patient and super nice sales associate. I have been revisiting her to make more purchases. If there is an item you want that is not in store, she will chase it down for you and have it shipped to your home. Highly recommend this location, and ask for Samantha! :) read more

Valentino - My recent purchases from my last two visits. - Accessories Near Me - Costa Mesa, California

What a lovely store! I suggest entering through Nordstrom for easier access. The store may be a bit tricky to locate, but once inside, you'll find a fantastic selection and exceptional customer service. They even offer refreshing drinking water. read more

I can't believe I waited so long to get the infamous Valentino Rockstud heels! I called the store and José assisted me over the phone. I mentioned they didn't have the nude colored grainy/pebble caged Rockstud pump style on their website, and that I didn't want the patent or regular smooth leather material. They only had the black color listed online. He told me although they aren't listed online, they do have the grainy/pebble poudre (nude) color in stores. He reserved a pair for me, so I went into the store to get them. When I entered the store, I was greeted by a friendly woman and man. When José came out, he brought out my shoes and offered me a refreshment. Such a fun shopping experience! I tried the heels on to make sure I got the right size. I have wide feet and usually fit size 7.5, but size 8 did it for me in this style. The shoes are sooo much nicer in person. Pictures do not do justice. And when you wear them, they are incredibly flattering on any body type. You have to see it in person! They're a MUST HAVE in your shoe collection. These can be worn with jeans, leggings and a coat, a cocktail dress, summer dress, and even shorts. I have thousands of outfit ideas - a causal and dressy. Such a versatile shoe, I will definitely get my wear out of these. I shopped around with José for a summer heel too. He's very patient and has a lot of advice and will take the time to see what you like. I will come back next year to get the chunk heel in a seasonal color or maybe even in the color poudre again. Even in 100mm, the chunk heels are so comfortable. I think I'll be able to wear them all day shopping in LA or even a whole day out on the strip in Vegas. Valentino shoes are crazy comfy. Visit and see for yourself! All in all, my first visit at Valentino was amazing! The lady at the front and the other men in the store were so welcoming and friendly... thank you again José! If you're looking to shop around and find the right style for you, request him! He'll take care of you and send friendly follow-up texts. Very professional. I'm so happy with Valentino's customer service. read more

Valentino - Accessories Near Me - Costa Mesa, California

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Valentino is my brand! I love it. All their shoes are super comfy. Including the heels. I can wear them all day long (compared to others....if you know, you know....LOL). You definitely get what you pay for with this brand. I really do wish they had at least something for baby/kids. It would be really cute. Moving on to customer service....what can I say. Everyone is amazing. From security to advisers (if you're in communications you understand the "er" in adviser). Catherine is my go to. She is the sweetest! She did spend a lot of time with me & had to go get one pair of shoes and a belt from somewhere else. It didn't take long. Just gave me more time to shop. She answered all my questions, provided feedback if what I was trying on looked good, offered us water as soon as she brought out the first pair of shoes to try on. I went back 1 or 2 weeks later & I texted her to ask if she was working. She replied right away. She was busy with a client, but her coworker was able to assist with what I needed. I saw some earrings that I liked, but didn't buy there. I texted her a few days later and asked if she could help me with the transaction over the phone. She sent me the link and it was super easy. I got my earrings a few days later. Thank you so much Catherine! You're the best. read more

I love coming in here for all of my cape needs. Love their shoes here too. Everyone has always been so helpful. Will always continue to come in whenever they have new capes in season read more

Valentino - Accessories Near Me - Costa Mesa, California

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I go in to the store the reps seem nice, and all ready to tend to customers. I was helped by Isabelle it seemed to be going okay I was only able to walk out with earrings since the purse and pumps for my size weren't in stock. I asked her hey deliver them home but no signature required correct? Since I won't be home for delivery time. So I purchase having faith she will have good customer service and follow up. I had to calm for a delivery date next day since she didn't she mentions may 5 delivery since I need them for an event I said ok send me tracking when Available. It's now may 4 and I didn't receive anything I had to call once more and get a call back. She messages me with oh I forgot sorry and also sorry it's signature required. Unbelievable how unprofessional she is I won't be shopping here anymore read more

Valentino - Accessories Near Me - Costa Mesa, California

I love Valentino the quality is everything and extra points to customer service when you come to buy the stress goes away and you have fun very good experience I recommend asking for Larissa she is honest and very kind . Best , Sunshine read more

The worst experience I ever had from boutique shop I went and I bought an outfit for my birthday and this what happened for the shirt after I wore it for 1 time not even 3 hrs Don't even think to spend ur money in this place Go to Dior or Gucci or Lv they would take care and give way more quality service read more

Valentino - Accessories Near Me - Costa Mesa, California

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I love this store. Beautiful cute designs...just love it. My favorite designer with all the whimsical, quirky, and girly designs. I love almost all their stuff with bows on them. Obsessed. I need Red Valentino Anonymous. [+1] The store is kept well and they always give me the best service. They always greet you when you come in and say hi. [+1] They always show us the styles, how to use it, and will bring extra items from the back to show you or show you online. [+1] Selection can be limited as with all premier designers, but they do their best to accommodate or find another store to bring the item there to you as long as you want it. [+1] They will also stretch out the shoes for you so they will be more comfortable when you wear them, as per my friend who has purchased their shoes! Lovely! I buy something every time I come here... read more

Valentino - Accessories Near Me - Costa Mesa, California

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Places like this are hit and miss for me. I try to keep my wife wrapped in nice things, but shopping at fancy boutiques is my Hell. This place wasn't bad at all though. Catherine was super helpful. My wife has several pairs of Louboutins that she rarely wears because the toe box is so uncomfortable. She usually kicks them off in the car on the way home from restaurants. This time she was careful to get something she could actually wear. Catherine patiently brought out about 6 pairs. No attitude, no hurry, just a relaxed helpful kid doing a great job. She ended up with a nude pair that I love and asked Catherine to get her the black. I liked the patent leather, but Catherine explained that the Napa leather would give a little more and as a result be more comfortable down the road. Just what we were looking for. Great shop, well lit, very clean and lots of places for the men to sit. The star of the show though was Catherine, they're lucky to have her. read more

Valentino - She's getting them in black too. I like 'em. - Accessories Near Me - Costa Mesa, California

I had a really nice experience with Max and another lady associate. I came in due to an issue with my lovely pair and Max made it simple and easy pulling up my account. Everything went smooth from there. With their humble and attentive service, I felt so welcomed by the staff like I was at the flagship store in Paris. read more

Located at the South Coast Plaza (home of the best mall ever), specifically between Missoni and Diane Von Furstenberg (towards the Macy Men's Store wing). My mother and I decided to walk into this store this past Sunday after I had tried on a few styles and colors of the famous Rockstud shoes at Nordstrom. Nordstrom didn't have too many choices to choose from in my size, so figured why not come to this store and see what they have. This store is divided into 3 areas. The first area are the handbags. The 2nd area are the shoes and the last area is clothing. Upon entering this store, we were immediately greeted by a sales associate in the first room. I am not a big Valentino handbag fan (don't get me wrong, I think their bags are rockin' but I prefer the famous studs to be on their shoes instead of their handbags) and so I proceeded to the next room. My mom and I were greeted by two sales associated in this room. There was a pair of green shoes that I immediately eyed and asked one of the sales associate if that particular shoe came in kitten heels. He said unfortunately they do not and they are a limited edition and also selling out. Sad to find that out because I just refuse to wear high heels (I'm too old to do that now and my feet just can't tolerate being in anything higher than 2 inches anymore). But he did show me which rockstud heels were available in the kitten heel (Valentino makes other shoes beside the rockstud by the way in case you are interested in seeing other shoes in case that isn't your style). After trying on a few pairs of shoes (happy to find they had plenty of shoes in my size), my mom and I had to see what was in the 3rd little room. I didn't really see any of the clothing items that appealed to me (not really a fan of Valentino clothing either, just their shoes but maybe I will need a handbag to match my new shoes). In the end, the service I received was friendly, courteous and exceptional. I would not hesitate to come back here again in the future for my next shopping splurge. read more

I usually shop Valentino at store, but this COVID-19 I shop Valentino online. And that was a very bad experience to shop at Valentino online. I was follow the return policy and wait for the refund. And I did receive the refund email , but I still not got the refund. From Jan 18th until now. I confirmed with my credit card department that they never received any refund from Valentino. And I call Valentino customer service for many times. I also apply customer service manager Marcos to call me back and he did not call me back. And customer service told me that she did tell manager Marcos to call me back and he said he well ,but it's been days I still not get his call. By the way customer service email never reply. If Valentino did the-refund and I still not got my refund that should show me the transaction ID or something to prove. Not just a email I refund you and nothing else. The problem is I got the refund email but I did not got my refund. I was very upset with this high end brand and their customer service. Fed 12th 1:00pm I called Valentino customer service and left a message for manager Marcos (I was very upset with this high end brand and their customer service. ) And he still no reply me. read more

I came in for a pair of nude fstudded flat shoes. Very basic and I just really wanted to try them on to be sure of my size. Catherine helped me and was super patient with me when I wanted to just double check and tried on different sizes. Knocking off 1 star because I didn't get my shoes until the following Thursday, I went to the shop on a Friday and they had to order it for me. I was told fI would be able to pick it up Tuesday or Wednesday and that they were going to give me a call when my item arrives. Nocbody called so I called instead. Turns out catherine was off those 2 days. I think the associates at this location should be kickin out for each other's customers to be able to offer them the next service. Overall experience was really good! read more

I went to the store today on March 25th 2022 at around 7pm, the old security guy was extremely rude to me, as a fan of the brand, I will never walk in this store again, I wasn't able to find the item that I was looking for, so I walked out, the security guy looked at me and said "you buy nothing" with a disrespected attitude and then he cursed me in his own language which I did not understand. read more

The sales associates are always so welcoming when I come here. I really admire and love Valentino's clothing and shoe designs - such high quality and so stylish! This one boutique is quite small, but they still have a good amount of inventory depending on what you're looking for. read more

No refunds or exchanges even if its within the 10 days. Beware buyers, don't purchase anything unless you are 100% sure you will keep it. Go to a Nordstrom, Saks, or Neiman, they will issue a refund without questions asked. Kylie the manager did absolutely nothing to solve my problem. Basically told me your stuck with an $800 giftcard. read more

I recently went into the Valentino store looking for a gift for my wife. I was helped by Kylie. She was so nice and helpful with my purchase. This was my first big purchase for my wife and I wanted to get it right. She suggested several items and I ended up purchasing a pair of heels. The employees were nice as well, offering me water and even put a nice bow around the box. My wife loved her shoes. We will definitely be back to buy the matching bag. read more

Was lied to for half a year, completely wasted my time, I got in contact with them because my bag need a repair one of the studs that held the bag together went missing so the straps came lose, I got in touch with them the girl was very nice ordered the part from Italy told me it may take most 8 weeks to get here most and then we would ship the part and my bag to New York to get repaired at the repair center there, so I waited and waited emailed them to get updates the girl left the company and her replacement said "oh ya the part is on it's way don't worry we'll email you once it has arrived" 3 months later I call them because at this point I'm like it's half a year what's going on, the I spoke with very nice told me she would get me answer and that's exactly what she did, I was told the next business day being Monday "so the part is no longer being produced, if you want I can send you to a local repair shop at your own cost" ummm my repair was supposed to be free from what the first girl informed me, NEVER ONCE did they try reaching out to me and giving me information I had to keep reaching out to them, and I do understand things go out of production all the time so I wasn't to mad at the fact that I would have to go else were to get my bag repaired, I'm furious at the fact my time was wasted on their lies when I could have had this bag fixed back in early September 2021, Communication skills and truth telling skilled needed, you so much to the girl who got me the answers I need when I called, and thank you so much for nothing Kari Simpson! read more

I love coming to this Valentino Boutique! I'm a local and this is the closest location to me, so I come here pretty often. The service has always been excellent. The associates always greet me with a smile and are very attentive. I recently came here to buy sandals and they were pretty busy, but I had three different associates offer me water, despite how busy they were! They also offer a lot of variety. I always walk out with more than I plan to buy! I haven't had a bad experience here, the last four plus years I've been living in OC. I definitely recommend checking out this Boutique! read more

This Valentino boutique inside South Coast Plaza is probably the smallest one I have been to... However, their store is always filled with the newest items. I am surprised to say that the sales inside here are all very professional and kind. Even if you're not buying anything, they will not give you a hard time or blank face. The sales associate here named Mayu is definitely a sweet, patient gal. When I walked in, she greeted me politely and asked if I needed help. I wanted to try on a pair of their rock stud flats and she immediately went to go look in the back for me. She came back and surprises me with other colors in other sizes. Mayu was professional and I would highly recommend looking for her if you want to shop with someone who cares about their customers :) read more

Came here to check out a purse after seeing Chase Amie's review on YouTube lolz. I was surprised how the boutique is so small, it feel so lost in South Coast plaza compared to other designer brands. They only have 2 bags of the style that I was looking for in the store. Both of the bags' condition was just ok for my liking. I hate paying full price for a bag that look like it already been used or return. Yuming was the SA who helped me. She said the bag and the color combination I'm looking for is popular so they sell pretty quickly. Understandable, bite the bullet and purchase the bag ( I picked the one that with better condition than the other, even thou there's so many scratches on the hardwares and some of the rock studs on the strap already kinda tarnish). After paying, I immediately open it up in my car and was very disappointed with the packaging. I mean there's no packaging, nothing to unbox. There's no box, it just literally the bag inside the dust bag and put inside the shopping bag, no box, no ribbon, no tissue paper. Come on! The bag is already not up to my expectation, then at least give me nice packaging. The price tag is missing, I get no extra Rockstuds (I've seen other videos and this bag come with 2 extra rock studs.) I called the store and asked how come mine doesn't have extra Rockstud and the lady who pick up the phone was not nice. Straight forward telling me none of the bags come with it and if the Rockstuds fall off then bring it in for them to repair... with a freaking rude tone. Well I know that, I'm just asking because I don't feel like I'm paying full price for this shit and not come with all of the original stuffs that should have been. Anyways, 2 stars for Yuming for trying to help me out in the b. Everything else is , small boutique, lack of merchandises. I rather buy online next time. Hopefully it comes with better packaging and with full of the original stuffs unlike the store experience that I have in the store. This is an update review as of 9/1/19. Catherine was reaching out to me regarding my requested on hold bag. I told her I already bought a bag and was not happy with the experience. She was so nice and try to accommodate with me. I stopped by today and she was so nice to hand me the box and shopping bag. I will come back and ask for Catherine for sure read more

Very unfriendly and unwelcoming sales associates. I walk into the store and there's a woman to my right, doesn't greet me, but she proceeds to follow my every step. I get to the section of the shoe that I am looking for and turn around and there she is standing five feet away just looking at me! I proceeded to ask her for the size I was looking for and she brought it out but it ended up not being the right size. She made me feel so uncomfortable that I decided to go to Nordstrom to see if they had the same shoe which they did and I ended up purchasing there. The sales rep was very friendly at Nordstrom. I am so glad I made the purchase from Nordstrom as they don't make a customer feel awkward or ineligible to purchase at their store. Needless to say I am never going back to Valentino, Costa Mesa. read more

Amy is the WORST associate in any store - especially a designer boutique - I have ever encountered in my life. Rude, highly condescending, and would not deal with my concern.... all the while multitasking with her iPhone. If you have any type of customer service issue at Valentino, call and make sure Amy is not working there that day. You'll be wasting your time if you go. read more

Valentino - Defective shoe - Accessories Near Me - Costa Mesa, California

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I was on vacation and bought sunglasses at the Valentino store in Oahu. They were beautiful but the side arm broke in the case after a few weeks of having them. The arm of the sunglasses was extremely thin. Since I live in Orange County I took them to the Valentino store in South Coast Plaza. The manager told me there was nothing they could do. The glasses were over $600.00. They shouldn't have broke and the boutique should stand behind their products. I will never buy Valentino from the boutique again. Your much better off buying the designer brand from Saks or Neiman Marcus who would have repaired or replaced the defective item! read more

So..My friend and I are the type of people that will purposely "dress down" when shopping for designer good. And it's always interesting to see the different attitudes we get from sales associates. It was a Memorial Day weekend, so we decided to take a stroll and walked into this Valentino. Just like some other stores, when we walk in, people didn't even say hi to us lol... But as we were browsing, this one very sweet sales named Shay came over and asked if we needed help, mentioned that they have limited items on sale, and proceeded to show us the cute styles that are on sale. I'm the kind of person that don't normally shop at boutiques bc of the attitudes usually, but once in a while, I get to meet a great sales like Shay, who is friendly and is there to help,regardless of what you are wearing that day. And c'mon, when a bag you like is on sale, you can't say no!- unless... The sales was snooty, in that case, I'd rather just pay more for better service. Bc of the great customer service I got, I'll definitely go back to this location and shop with Shay for my next Valentino bag or shoes! :) read more

I love shopping in this store because of the amazing service. Jeff is super helpful and so nice. Please see Jeff, he provides an excellent service. read more

Walked in to look at the Rockstud Small Tote since it is my first time to get a bag from them. Me and my mom were greeted by Shay and has been so helpful since I could not choose between a classic color and the fuchsia. She has been so helpful and made me more confident with my decision. Walked out with a Valentino bag on my hand containing my Fuchsia Rockstud Tote!! Thank you Shay for your help! Not the usual snotty SA that you would encounter in designer stores read more

Excellent service from store Manager Kylie and her associate. Appreciate her attentiveness and kindness after being greeted by a lazy and rude employee named Shandiz when I initially called in to order my bag. Thanks to Kylie I ended up with a gorgeous bag!!!! read more

Valentino - Accessories Near Me - Costa Mesa, California

This review is for Valentino in general. Years ago I purchased a pair of aviator sunglasses for almost $400. After a bit, the rubber nose support broke. I took them to Valentino Costa Mesa, which is where I bought them, and without even finishing my sentence, the sales lady cut me off and told me I need to find my own repair. Haven't been able to wear them since. Also, they just are very bad quality. Obviously, this is the first time I've had the rubber nose piece break on ANY pair, but also, the film on the lenses is peeling, and they've been in their own case since purchase. I will see if Costco can make the replacement for the rubber piece. I won't ever purchase anything from Valentino again. My Oakley aviators are better quality. read more

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If you go to Valentino make sure to ask for Larissa! She is sweet, on point and sends pics when things go on sale! Get on her customer list!

Almost every single time I have dropped by this store I have been treated fairly well and paid with just the right amount of attention. The sales associates aren't pretentious or pompous. Jeremie Reyes is helpful with emailing me with updates on sales and help on what they have in stock. Every once in awhile they have some awesome sales so be sure to check up on it. read more

Rude. The sales lady lied about not having the size in stock and told me I can order it online. When I finally decided to buy it, she miraculously "found" a pair in the stockroom. When I inspected the shoes, the bottom looked a little scratched so I asked if she could just order me a new one since she offered to order it online earlier. Then she told me her store is not affiliated with the stores online so I have to do it myself. Wth, why did you lie about it? To pressure me to buy the pair in store? No thanks. Bought myself a pair of Loubs instead. Not coming back. read more

Stopped in the store while visiting the area on business. Had a wonderful experience thanks to Shay. She was down to earth, engaging, and went above and beyond to deliver such great service and ensure I was happy with my purchase. Thanks! Margarita read more

Beautiful, small and inviting. Everyone is kind and smiling! The best customer service I've had in a while. Sales people went out of their way to find the shoes I wanted. Kind and friendly, not like the regular snooty ones you run into in high end stores. What a pleasant experience, and what great inventory I should mention!! read more

Valentino - Even their shopping bag is gorgeous! - Accessories Near Me - Costa Mesa, California

An awesome selection of shoes and handbags. The clothing is gorgeous but not plentiful. Who cares! The service has always been really cool. LOVE! read more

I could not believe the outstanding service I got today from Andy Wang. He was so patient with me trying to help me decide on my size. I had such a wonderful experience. I always buy shoes from other high end designers but never from Valentino. I ended up getting the rockstud pumps in poudre. I can't wait to go back and buy more shoes. Thank you for all your help Andy ! You're awesome!!! read more

I bought my very first pair of valentino rockstud heels in this store. The staff are incredible and helped me out in choosing the best pair!

Walked in here thinking they had Mens stuff... guess not! Apparently the Men's stuff is avail in NYC only.