It's been exactly 12 months since I bought a bag from here. Within the 12 months I returned once or twice to get a few small leather goods and have been working with Soroush. Summertime came around which means I get to treat myself a bit more. It took a couple of tries to set up an appointment with my client advisor, but we eventually made it happen. Upon arrival, my client advisor was prompt and listened to what I was looking for and we also walked the floor to check out the new collection and ready to wear. After the walk, I expressed that I'm interested in getting a bag today. I was able to see a good balance of bags I had in mind and also some other styles I havent seen. I always screenshot the items that I like with the item number to make it easier for my advisor to check for availability. I highly recommend bookmarking several items that you like in the case many of them are sold out. Eventually after a good hour I ended up with 4 choices, 2 white and 2 black ones. In all honesty, the choices were great and many customers stood around wanting to see those same items. Eventually my advisor and I went upstairs to the LV apartment for a more peaceful environment so that I can really narrow it down. Everyone upstairs was either really nice or helpful. I definitely had to take advantage of their hot latte which came with a cute little sugar cube (picture included). After another 30 minutes or so upstairs, I was able to make a choice and I am very happy to be adding my first full black bag to my LV collection. Check out was easy, and I always ask for samples. We went downstairs to get the samples and I asked for my items to be in a white discreet bag with no issue. I always have a great time at LV now and highly recommend developing a friendly relationship with a client advisor. If I had the extra time, I actually would join the LV team. It's the only luxury store I'm willing to buy new and I do enjoy the client relationship aspect. read more

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I had a really disappointing experience at this location this week. I bought a handbag last Friday, and when I got home, I noticed the stitching was off. Since the store was closed on Easter Sunday, I asked my boyfriend to help me with the return this Tuesday. What should have been a simple return turned into something completely uncomfortable and honestly unacceptable. The sales associate (Bang) didn't just handle the return -- she pulled up my account and showed my boyfriend my purchase history going all the way back to 2019. I'm sorry... what?? Why was that even necessary? What does my past purchases have to do with a bag I'm returning due to bad stitching, and one that was never used? And more importantly, why is my personal purchase history being shown to someone else without my permission? That felt like a total violation of privacy. I didn't authorize that, and it was completely unprofessional. Whether he's my boyfriend or not is irrelevant -- that's still MY information. I would like a store manager to contact me and look into this matter because this is a clear violation of my private information. Definitely not okay. read more

This might be my favorite store to shop at. I really love how well they treat you -- they welcomed us right away with caviar and champagne, which was a great touch. Everyone was incredibly nice and welcoming. What really stood out to me is that they treated everyone the same, whether you were buying or not. Even people who weren't shopping were offered treats, which you don't see at most stores. They don't judge you like other places do. I'm definitely coming back very soon and highly recommend this place if you're looking for a gift or want to treat yourself to something nice. I wish I remembered the name of the guy who helped us -- he was the taller guy -- but thank you for the great experience. read more

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This Louis Vuitton store is always on point. They have the latest fashions and plenty of sizes and the staff is very friendly. They have a good amount of selection of clothing and shoes to choose from. Prices are high but's quality and worth it. read more

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I have bought many items here, but now I am very disappointed. The clasp on my favorite bag broke. When I went to the store, they said repairs would take three months and incur a fee. After I complained, they agreed to waive the fee but said the repair would still take two to three months. Later, when I took a photo inside the store, they kicked me out--it felt like discrimination because I am Asian. I am disappointed, especially since I exclusively use Louis Vuitton products. read more

Louis Vuitton - Leather Goods Near Me - Costa Mesa, California

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This is the first time an item I wanted wasn't in stock. No worries, because it was shipped to me within in 3 days. Thank you, Zaid! read more

Louis Vuitton - When Louis Vuitton doesn't have what you want in stock, they ship it to you and you receive it within days. Thank you for your help, Zaid!!! - Leather Goods Near Me - Costa Mesa, California

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This location is nestled inside Bloomingdale's at the South Coast Plaza Mall. One of my favorite store because a staff member knew me by my name. I guess you can say, I'm a regular. Once in a while, I'll make a purchase. It absolutely made me feel extra special though when someone remembered you. Well, not this visit didn't get the same treatment. I didn't feel the love and acceptance as I walked in. Felt being judged for my appearance, so therefore they decided not to greet me. Then out of the blues, I finally hear..."Hi, can I help you?" Thanks to Tina for turning it around and being so kind with her assistance. I already knew what I wanted, so she immediately helped me for check out. Fast and quick transaction. She even asked if I would like a bottle of water. Tina was genuinely professional and without her, I would probably walked out the store with nothing in my hands. Kind of sad how staff treated me, but glad there was one nice sales associate present at the time. I ended up with a pair of dazzling earrings to be added to my jewelry collection. Probably won't be returning anytime soon, but if I do hopefully better service will be provided. read more

Louis Vuitton - Leather Goods Near Me - Costa Mesa, California

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Super nice staff very helpful and amazing customer service! The salesperson went out of her way and found the shoes I wanted and she was super caring read more

I had the displeasure of picking up my online order here and boy I wish I just had it shipped to myself.... The service! Or lack there of! Where do I even begin!!!? So this place is run like a crowded swap meet. It's busy, loud, and unorganized. It was nearly impossible to get someone's attention and once I did they struggled to find my order. The SA helping me couldn't figure it out and just asked someone else to take over for her at one point. The SAs that work here are so rude and feel they are too good for you and see the clients as something worth less than trash. If you want to be treated like so, please give this place a visit. I do think that the service is much better at the men's boutique though. read more

We'll never get anything repaired at this location again. My mother and I dropped off a speedy and a wallet for hot stamping and monogramming earlier this week only to find out that the store somehow lost both of our products. They didn't even have record of our customization receipt, even though we had the receipt that they handed it to us. The employee also never gave us a business card so we couldn't even get in contact with anyone directly. After multiple phone calls that went on during the course of an entire afternoon finally, we get a call from a manager with no apology, but confirmation that he did find our products How does this even happen? Almost $3000 worth of merchandise missing with no store record. Absolutely unacceptable for Louis Vuitton standards. Management resolved for that I'm grateful but this still shouldn't have happened. read more

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So while we were out at South Coast Plaza few days ago, had to stop by the Louis Vuitton store. I believe this is the smaller Louis Vuitton compared to the other one but friendly staff and some nice items! Will be back! read more

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The merchandise is fabulous, the selections are many, but the service sucks. If you don't look like someone well dressed, they will assume that you don't have money. They will hurry you into making a decision. If that's how they treat their customers, that's a big mistake, HUGE! Be like Pretty Woman with a lot of high end shopping bags when you return. I love Louis Vuitton, but I would rather spend my money on another high end brand. read more

Got an anniversary gift for my wife. The staff was incredibly helpful and polite, would recommend anyone looking for amazing luxury items!

I have been a loyal Louis Vuitton customer since my early 20s, and I am now in my 50s. Over the years, I have spent tens of thousands of dollars with the brand and have always had exceptional service and positive experiences--until today. Just one month ago, I spent approximately $5,000 at the Louis Vuitton boutique in Hawaii. I have always appreciated their products and the level of customer service, which is why today's experience at the Costa Mesa location was so disappointing. This was the very first time I have ever returned an item. The wallet had never been used. In fact, it remained in its original box for the entire week that I owned it. I specifically told my daughter that we would not remove or use it unless we were certain we wanted to keep it. After thinking about it, I decided the color was simply too light and would be difficult to maintain, so I chose to return it. When I arrived at the store, I provided my receipt, and my purchase history was already in the Louis Vuitton system. The sales associate, Linda, opened the wallet and immediately claimed she saw a blemish. I explained that the wallet had never been used and had remained in its box since the day I purchased it. I also told her I did not see the mark she was referring to. Despite my explanation, Linda insisted there was a blemish and told me she would not be able to process the return. She then called over a manager. The manager carefully examined the wallet, found no issue with it, apologized to me repeatedly, and processed my return without hesitation. She also informed me that she would speak with Linda regarding the situation. Although the return was ultimately completed, the experience itself was extremely embarrassing and upsetting. I would never attempt to return a used luxury item, and being treated as though I had done something dishonest was both insulting and unprofessional. The real issue is that Louis Vuitton sold me the wallet in that condition. If there had been a blemish--which there was not--Linda was looking for something microscopic that even the manager could not see. Louis Vuitton sold me the item in that condition, whether it had been a return or simply not a perfect piece. If the store had refused to take the return, I would have been prepared to hire an attorney, because it would have felt like fraud to sell me an item they claimed was flawed and then blame me for it. After being a loyal customer for more than 30 years, it is incredibly disappointing that one interaction with a sales associate could leave such a negative impression. Linda's approach lacked professionalism, empathy, and respect, and it nearly ruined the trust and enjoyment I have always associated with Louis Vuitton. I hope this feedback is taken seriously so that no other loyal customer is made to feel the way I did today. read more

I've been shopping here for years and the person I used to shop with is no longer with LV but I met Mica when I came in last week to purchase my bag. She is hands down THE BEST! As soon as I walked in, she smiled and came over to help me. I'm a woman who knows exactly what she wants so I already had 4 bags in mind. I showed her my list and she grabbed all 4 for me. She helped me decide on which one was the best option while also making sure I wasn't getting similar styles to what I already have. It was such a fun experience, as if I was shopping with one of my girlfriends. I was able to snag the very last cognac bag they had in stock which was the cherry on top! I see in the reviews that service here can be hit or miss but it's always been great for me. Not only is she great but the entire team is. Headed back in today and snagged the black bag of my dreams. Of course I went to Mica again because she is the greatest. She's got a great eye for all things beauty and fashion. On her recommendation I headed over to Dior for some makeup inspired by Mica. If you plan on shopping here (which I highly recommend) do yourself a favor and ask for Mica. You will not regret it! read more

I'm very disappointed and disgusted in the repair shop on the upper level. I'm actually pissed. 2 employees gaslighted me and told me my lv purse didn't stink when it obviously does. It reeks and smells like poop and mold I kid you not! There is a known defect that some of the older styles have a known glue defect which makes it smell. I'm a loyal lv customer and I shop there often. I'm not trying to scam them to get a new purse and I have plenty of money but I bought an expensive purse and it should last for years. It was a white male and a taller Hispanic looking man. I walked out of there embarrassed and made to be felt like I was a liar...I'm an extremely honest person. I like the people on the sales floor but these people should be fired!! They talked down to me and have very little customer service skills. They acted like it was their money. It's all over TikTok that there is this defect and they chose not to do anything. Maybe I should also do a TikTok of how bad they treated me and want to ignore this situation. LV must be hurting for money. I just wanted them to clean it or give me tips on what to do...not make me feel like a fool. I only went on social media to do research cause I couldn't believe the stench and didn't know other people had this problem. Now I have an expensive purse I can't use cause it makes me nauseated. They used defective glue and don't want to be held accountable. Do better lv! I wish I could put zero stars. read more

One of our employees is turning 25 next week so my wife and I decided to pick her up a Neverfull PM. We were lucky enough to get Lin Liu as our client advisor. She could not have been sweeter. Super helpful without being pushy. It was such a friendly visit that we started looking around a little and picked up something for my wife as well. I'm normally in such a rush to get out of places like this, but thanks to the great customer service we received, we ended up spending a little more than triple what we initially had planned ... and had a great time doing so. Everyone here has historically been helpful but Lin Liu brings it to a whole new level. They are lucky to have her and we were too. It's nice to see world-class. Customer Service is alive and well right here in our backyard. read more

I've visited the Louis Vuitton men's store many times. I noticed numerous salespeople moving about like ghosts each time, yet no one ever asked if I needed assistance. I had to stop a staff member to tell them what I wanted to purchase. LV is a must-buy during the holidays, so the store hires salespersons who don't care about their work attitude read more

Louis Vuitton - Leather Goods Near Me - Costa Mesa, California

My SA Lyn is the best! She got me the colorful monogram murakami collection! Teresa was a sweetheart tying the bandeaus on my bags and getting me the cherry boxes and bags for my cherry collection! Love this location, they are always so nice read more

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The Louis Vuitton store here was friendly, but I would like to talk about the Louis Vuitton Atelier repair workshop on the third floor of the same building. The staff were highly unprofessional, and their customer service was shocking. The employee who made the mistake acted shamelessly, pretending not to know what happened in order to avoid apologizing, and even tried to make it seem as if the customer had misunderstood the situation. It was truly substandard customer service with no common sense. read more

On June 10, 2025, I had an unpleasant experience with the LV repair service at South Coast Plaza. I brought in my purse and asked to have the outside leather cleaned. April H. responded, "We don't do purse cleaning." I pointed out the darker leather corners that needed attention, and she clarified that they offer "leather care," not "purse cleaning." She repeated several times that they do not clean purses. I explained that I had previously been told in-store that LV offers leather cleaning. At that point, I realized I may have used the wrong wording and nearly left, thinking no service was available. However, I believe good customer service involves assessing a customer's needs and clearly explaining available services, rather than refusing help or repeating a denial in a rigid manner. Once I understood that "leather care" was the correct term, I agreed to proceed. She informed me of the cost and gave me time to consent, then asked me to sit down--but without clearly explaining that she was processing the order. I also mentioned that my LV sunglasses, purchased only a few months ago, had a loose part. She attempted to tighten the side that wasn't the issue, and when I pointed out the correct side, she told me they didn't have the tools to fix it. Although April H. was generally polite, her approach lacked attentiveness, warmth, and a genuine effort to understand or meet my needs. I also sensed a possible unconscious bias or prejudice, which may have influenced the quality of service I received. I expected a more thoughtful and respectful experience from a luxury brand like Louis Vuitton. read more

I had a great experience at this store. I had bought a purse online/via phone that was discontinued (got the last one in the US). After taking it in and out of its bag and staring at it for a few weeks to make sure I liked it, I felt it wouldn't be as timeless. They allowed me to return it without problems (before 30days). The Asian bubbly guy who helped me was so nice and friendly. Unfortunately, I forgot his name. I've met a few sales associates over the past few months of figuring out what I liked (what was worth it to me as it's a huge purchase to make). They are all professional so I think you just have to find the person that you click with and understands you. Sherry was that person for me. She was genuine and had a milder, relaxed approach. She seemed to be able to read what I liked (before I knew what I liked or thought I liked) or maybe her taste was just the same as mine...classic and simple. So even though I had gone to other places to see if there were other options, I waited to make my purchase with her. I tested her a bit, but in the end she helped me pick something that I like more and more each time I look at it. Thank you. read more

Not what the brand it used to be, purchased a wallet exactly 1 year ago and the edging is already falling apart. Wallet is barely in the pocket, it's always in my drawer at work or on the tv stand at home. Contacted LV and was quoted $195 to redo the edging read more

Louis Vuitton - Edge falling apart after 1 year - Leather Goods Near Me - Costa Mesa, California

Been to a few Louis Vuitton's that have provided excellent service. Unfortunately, this location isn't one of them. Was hoping to get the survey to provide feedback on the sales associate that helped me...it was very poor service from her. I went into not knowing exactly what I wanted but wanted to check out black leather options. After the 2nd purse she showed me after selecting one to look at, she just rudely asked "well what do you want?" Lady, I don't know what I want but I was ready to spend so money. I would have appreciated some patience and selling on her end. As soon as she did that I looked at one more purse that I actually liked but refused to purchase from her. I did go in really wanting a wallet and so I did leave with that from her, but it's my every day wallet now and all I remember is a not so great experience. Quite the bummer! Will be going to the BH location to purchase the purse because they provide top tier service always. read more

I've been buying Louis Vuitton products since 1977. I've spent tens of thousands of dollars at Louis Vuitton and I have never had any problems with any of the items until now. A Monogram Multiple Wallet that I purchased started to Melt at the Seams. One day I pulled my wallet out to use it and whatever Glue they now use was all over the inside of my pocket, the inside and outside of the wallet and on my hands. It was the strangest thing I've ever seen. I have over a dozen Louis Vuitton wallets that I rotate and none of the other wallets have ever had any problems. I took the wallet to the Louis Vuitton "Repair Atelier" in South Coast Plaza and they admitted there was a problem with the wallet. (see review by Ben K. on Yelp to see the exact same problem). Then the lady at the "Repair Atelier" told me that since there was a slight (you have to look very hard to find it) crack on the edge of the vinyl they would not repair it. Since this wallet was hardly used and this issue is a known problem and cost almost $600.00 after tax you would think LV would replace the wallet if they didn't know how to fix it, but NO. The lady curtly replied that they would not do anything to help me out and turned me away. Louis Vuitton has not only lost me as a customer, but most of my friends (since they usually buy something from Louis Vuitton for my Birthday and Holidays). Sad after 48 years of patronage. According to websites such as Reddit there have been huge quality control problems with Louis Vuitton products in the past few years. Search "Louis Vuitton decline" to see all of the problems LV is having. I don't mind spending money on something that is handmade and special, but LV has turned into just another massed-produced product that cuts corners to make a few extra dollars. Now they are making some of their products in Texas. Stay away. Your own Initials are enough! read more

Extremely friendly service provided by Brittney Navarro. We walked in and immediately she smiled and asked if she could helped us. I was anxious because I was taking a purse in for a repair and I just felt anxious of dropping it off and leaving it :/ plus for some reason whenever going to a LV store I feel like you get judged by some stuck up sales girls. That was not the case today with wonderful Brittney. I left trusting that she will take good care of my purse. Please, please, please Brittney don't change and keep up the excellent friendly customer service. It's truly well appreciated it. I look forward to seeing you again when I go to pick up my purse :0) read more

Louis Vuitton - Leather Goods Near Me - Costa Mesa, California

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I appreciate the attentive customer service in the LV store. They are usually busy but take the time to give each customer

My Client Advisor that I have been working with for years, Negar Ghajar is absolutely phenomenal. Her attention to detail is amazing. She always has a way of remembering what I like, what I dislike and most of all she has such a great attitude that makes shopping truly a joy. I only go to this location to go directly to her if I have questions because I know she is the best at what she does. She answers every question I have and she never pressures me to make rash decisions. It is an absolute pleasure working with her and it feels like she has truly become a friend after all these years! read more

Louis Vuitton - Louis Vuitton Capucines Bag - Leather Goods Near Me - Costa Mesa, California

Excellent customer service from Mgr. Marissa and Sales Associate, Tiffany. They were both approachable, pleasant to speak to, and very nice and helpful. read more

Service was extremely poor here I purchased a bag for my wife As a birthday gift she didn't like the style of the bag Next day we go to exchange it Agent helped me was great however there was another lady that came with attitude rolling here eyes and making comments in front of us She didn't like the fact we wanted to exchange the bag poor attitude manager was advised read more

I purchased a bracelet Online and went to pick it up at store. The staff did not even open up inside and she said a receipt is in the bag but it was not. She only cares if she gets a commission. I changed my mind and went to return at LV store not this store. But the manager could not find the proof that i picked it up. Because she did not even process anything in the computer. It was so hard to return. No shipping level or a receipt. What a mess! Staff are very young and always chatting each other instead of helping customers. read more

I recently had the pleasure of interacting with Lani from customer service, and I can confidently say it was one of the best experiences I've ever had. From the moment I reached out, Lani was not only professional but also genuinely friendly and approachable. Lani listened attentively to my concerns and provided clear, concise solutions tailored to my needs. Her knowledge and expertise were evident, and I appreciated the way they went above and beyond to ensure I felt valued as a customer. What stood out most was Lani's patience and positive attitude, making the entire process stress-free and enjoyable. It's rare to find someone who combines efficiency with such a personal touch. I can't thank Lani enough for their outstanding service. She truly represent the gold standard in customer care! read more

I am I love with my new purse! All of the sales representatives are very a kind and sweet! Can't wait for more of my future purchases. read more

Louis Vuitton - Leather Goods Near Me - Costa Mesa, California

Customer Service here is horrible. SA do not answer text. I have so many things to say about this place how horrible these ppl work here. They will only help u if u look rich. Got purse with holes and would like to replaced after a day of purchasing it (not use purse) and suddenly they wud like me to get it repaired. read more

Louis Vuitton - Zoom it n ull see the big holes - Leather Goods Near Me - Costa Mesa, California

Alec was so kind and wonderful. If you want good energy surrounding your purchase ~ ask for him!

This was my first time purchasing from an LV store and I really couldn't have done it without Cheyenne! I onky came here once and the 2nd time I walked in, he instantly recognized me and remembered the items he brought out last time. His expertise and customer service was phenomenal and if I ever need to purchase here again, I hope to be under his help again! read more

I was looking for a zero leather purse, and Louis Vuitton was the only designer who was able to supply. Love my canvas purse with a chain strap! read more

Service is great, but the men's store is pretty small. If you want better selections I'd go to rodeo drive. But overall great experience here and would most likely go back. read more

Carlos is amazing! Hands down exceptional customer service! He greeted me as soon as I walked in. Unfortunately I was there for a return and but he made the experience effortless. Him and his manager Nicole are amazing, the nicest employees I've ever encountered at a Louis Vuitton store. I will definitely come back for all my future purchases! Thank you both so much! read more

Ordered a bag for store pickup. I was treated like I was inconvenience to the sales girl. Didn't want me to open up the box to look at my purse. I asked if they had checked it, that's why I had it sent to the store. No comment. Handed me the bag and said goodbye. Not would you like to see something else, nothing. I asked to see another bag. Then she said not to order on line. If I wanted something to call her and have her order it through her. Yeah right. I know they get commission and have to sale a certain amount a month or they will be fired. I guess she met her quota Apparently I wasn't up to her standards on someone she thought was worthy of her time and attention read more