This location of Yves Saint Laurent is in South Coast Plaza. My boyfriend and I came during Christmas time, so they were really busy. We had a quick wait, and were lucky to be assisted by Jorge. Jorge has such a fun personality. He really listened to my preferences, and showed me items that I was describing. As I gave feedback to refine what I was looking for, he led me to EXACTLY what I was looking for. We even had a sweet moment where he tested to make sure my selfie stick would fit into my new purse. Priorities! I can tell Jorge was very passionate about the brand. He was even showing me different ways I can change the straps to dress up or dress down my purse for different occasions. While we waited for my new purse baby to be wrapped up, Jorge brought us sparkling water to enjoy while we waited. Jorge was also very thorough. He went to the back to get me a new purse and opened it to let me check the quality, stitching, zipper, etc before it was wrapped up. I truly felt like a valued customer with Jorge at YSL. I can't say enough to praise how meaningful he made my shopping experience. I did the store's survey, but wanted to continue to sing his praise with this review. Hope his management is reading this and rewards him for his passion and professionalism. I will definitely look for Jorge to help with my shopping needs the next time I need a new YSL. read more

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This is my second time working with Darci, and she continues to be an absolute pleasure to do business with. She's friendly, professional, and genuinely makes the whole shopping experience feel effortless. Before my visit, I messaged her to confirm that the bag we wanted was in stock. She replied quickly, set everything aside, and had it ready by the time we arrived. We were on a tight schedule and heading to an early dinner, and she got us in and out so fast without ever making us feel rushed. If you're visiting this Saint Laurent location, definitely request Darci. She's truly one of the best- attentive, efficient, and just so easy to work with. I'll continue coming back because of her! Thanks Darci! read more

Saint Laurent - Leather Goods Near Me - Costa Mesa, California

Staff was not very professional. Didn't feel comfortable shopping there at all. Many were just standing and chatting.

I had the best experience at YSL thanks to Darcy! She was incredibly knowledgeable, patient, and attentive throughout my visit. Darcy took the time to really listen to what I was looking for and offered thoughtful recommendations without ever being pushy. She made me feel comfortable, answered all of my questions, and truly elevated the entire shopping experience. Her professionalism and warm personality made the process so enjoyable--I left not only with pieces I love but also with a big smile. If you're shopping at YSL, I highly recommend asking for Darcy--you won't be disappointed! And she gave me champagne! read more

Overall staff could improve and the quality. Lacked presentation of the bags being purchased then gift wrapped. Bad experience, bad service, bad quality. That's staff was lazy, couldn't even gift wrap my bag let alone polish it clean before selling it to me. I was surprised to open it at home and find it completely ugly and their fingerprints everywhere. Just horrible for a 4K bag. Gucci, Louis, Prada, would NEVER let this happen. And I've experienced all 3. read more

I had a wonderful experience at Saint Laurent with the help of Koi. I was in need of a graduation outfit, and he helped me find exactly what I wanted. I typically shop at other boutiques, but I really have started to enjoy the brand more after my experience here. The boots I got are so soft, and great quality. Love wearing all my pieces! read more

I absolutely love this store! They always have a great selection, and their customer service is five stars! I'm never disappointed, and I adore all of my new handbags. read more

Jorge was super helpful and the store was very accessible for me in a scooter. I felt comfortable shopping there! Thank you for making such an effort to make it accessible for all who may be in a wheelchair or scooter. read more

They say you never forget your first time and this sure was the case for my first experience here! I had my eye on a couple purses for a long time and decided to pull the plug and just go for it one day. I requested availability for the medium envelope tri quilt and by the following morning Sarah reached out to let me know they had it in stock. Despite their policy to hold inventory for only 48 hours, she was more than happy to hold it for 4 days as I didn't have an opportunity to come any sooner to the store. I ended up placing another hold for the lou camera bag as well and found myself inside the store that same day to pick them up. If you're a veteran in luxury shopping then you'll know that texting your sales associate and making sure the products are in stock come as second nature for them. After all, they WANT you to purchase them. When I got to the store, I immediately tried them on at one of the floor to ceiling mirrors and made the big purchase! I'm not sure if they still offer refreshments due to the pandemic, but I also didn't care too much if they didn't. Overall, I was very happy with my experience here and Sarah definitely didn't push me too hard by trying to sell other products in the store which I greatly appreciate. She had a very friendly attitude that made you feel like you were best friends for a long time even though you had just met. This will not be my last time at Saint Laurent, but I do hope every time thereafter is as great as the first! (38/100--2021) read more

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KIM IS THE ABSOLUTE BEST. Oct '22 my bf and I came in because I wanted to get myself my first designer bag for my 26th birthday. We had looked around other shops before (Gucci, LV, Celine, etc) but personally I felt like the SAs didn't care about helping me. Kim, however, was more than happy to help and answer any questions I had and offered us champagne, water, and snacks! I chose the Cassandra and she brought out different options for me to pick from as well as different wallets to go with it because I had asked about wallets. Needless to say, I bought both the bag and wallet within half an hour of being there lol. We had dinner plans with a friend and afterwards came back so our friend can look at their shirts. While waiting I was looking around and fell in love with the Sac de Jour. I asked Kim about it and she comes out with like three different colors for me haha. And we ended up buying another bag that day. Needless to say, I became obsessed with YSL and have since returned for a mini Lou Lou, a teddy jacket for my bf, a coat, and just from today, a tie, Fanny pack and wallet. Every time we say we're done, Kim does her magic and next thing we know we're signing off our next purchase! She's amazing with building rapport and has been a pleasure to talk to every time we visit. She never skips a beat when it comes to offering us drinks. On top of that she's got such a great eye with sizing!! She can eyeball us and somehow find the right fitting tops on the first try and can always gauge what styles we like. Literally with the lou lou I didn't even think about it but Kim brought it out in it's different colors and oh man did I fall in love. It's now my go to bag when I go out because it's so small and the perfect size! Other SAs there are also just as nice and it's clear that they care about their clients. I'm so happy to have been able to met Kim and am looking forward to future bag purchases! read more

Product quality has gone downhill, fast. Bought a YSL purse in Italy 2.5 years ago. The hardware for the purse strap just broke off. When I went to ask about getting it fixed, the response was: I have to pay for it to get fixed because it's past the 2 year warranty mark and that it would also take 4-6 months to have it fixed. A $1500 purse should not need fixing for at least five years - and that's if I throw my bag around like it's nothing. The leather can have wear and tear but the hardware? That stuff should last a lifetime. Mass production without quality control. Never getting a YSL purse again. How disappointing that they don't care to stand behind the quality of their products anymore. read more

I've always walked past Saint Laurent and it used to not have a lot of people in it, prior to the current situation. Ever since South Coast reopened with social distancing enforced, there have been a higher volume of customers stopping in, sometimes garnering a long line that spills into the corridor between the shops. I was curious to stop in during a quick trip to grab a last minute holiday gift for a friend and stood in line. It is located on the second floor of the main building of South Coast, across from the La Perla and Balenciaga boutiques. There are plenty of parking options from flat lots to structures that one can choose from. The store is one of the smaller boutiques in the mall and the staff were doing the best they could to social distance and limit the number of customers inside. Everyone was wearing a mask inside and all customers were required to wear them too. Once I got inside, I was paired up with a female clerk who asked if I was looking for something in particular. I asked if they had any new or current season skirts in denim, as I loved the style of previous seasons I've seen. (I never pulled the trigger though and regretted missing out on one I found at Last Call years ago.) The gal was kind to check inventory and said there wasn't anything like that at this time. I did browse the shop and found a leather skirt and cropped Le Smoking jacket to try on, and the clerk brought me to their hidden mirrors dressing room. The skirt was way too small, but the jacket looked nice. The underarm area was too snug unfortunately and both pieces did not have stock in larger sizes that I could try on. That is one drawback about the smaller footprint - they do not always have stock in the larger sizes for trying on, but depending on who you work with, they may offer to help check stock for other locations and see if they can order it for you. While my clerk was friendly, I did feel pressured to accept the jacket in the size I tried on if I bought it. When I tried to explain that I felt restrained moving my arms comfortably, she insisted that all of the SL jackets, including the staff uniform ones for ladies and men, have that issue. (Which is due to how they were set into the body of the jacket.) She pointed out that the larger size would lose the purpose of achieving the cropped look intended and that the shoulders on the current one were nearly perfect for my frame, in addition to the sleeve length. While it is true that a larger size would look less cropped on me, it doesn't make a lot of sense to spend thousands on a jacket that doesn't fit perfectly and restricts my range of movement. I did take her card for the future in case I do see something else I may be interested in. But I feel this shop needs to work on offering at least a unit of the larger sizes, as well as educating everyone on how a jacket should fit without making the wearer uncomfortable. read more

Saint Laurent - Cropped Le Smoking Jacket for ladies - Leather Goods Near Me - Costa Mesa, California

I'm not really the type thats into luxury goods, but one brand that I do like is definitely Saint Laurent. The sales associates here are very welcoming and helpful. Came about a year ago to buy my sister a simple card wallet for an early Christmas, and my sales associate Khoi was more than helpful. Not sure if Andy is still working here, but ask for Khoi or Andy! I was able to choose my wallet when I first came through Andy and Khoi helped me choose the perfect card wallet for my sister. I'm not sure how other stores are, but look the sales associates here at Saint Laurent care about their customers, to personally send you a birthday message every year. read more

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Quality of product for YSL has really gone downhill. The SA here was raving about this Jamie bag when I first saw it. I've had it for less than 3 mos. You can see it for yourself.....I have not dropped it or scratched the bag against any surface. This is just the bag peeling naturally. In less than 3 mos.. read more

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Only location I've been to, and each time I come in, Xarah is always offering great service. I'm not new to the luxury world and out of all the brands, I think I've received the best customer service when shopping from YSL (which I think says a lot since I'm not a newb and have been collecting for quite some time now). I never feel rushed here and products are never pushed onto me. Xarah is so patient and always offering me drinks, which is always a special treat since I will get napkins/sugar packets with SAINT LAURENT stamped onto them. It truly adds that special touch to your shopping experience! This last time, I was interested in getting something white and Xarah pulled out all the white bags for me lol. She even was quick to pick up on my style and pulled out the small white ones w gold hardware, which is totally my vibe :)) Im also picky when it comes to my purchases and she made sure to get me brand new, untouched ones. When there was none available in store, she offered to look online and have them shipped to me (complimentary!). Came home and saw the baguette brought home had a tiny flaw and Xarah responded in literally a second and already ordered a new one for me for me to exchange with. Cant recommend Xarah enough! Thank you!!!! If you are looking for designer that is edgy cool/sleek, yet classic with reasonable price points and good construction/materials, you can't go wrong w YSL. Ask for Xarah, but honestly, everyone there seemed super nice and helpful!! read more

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I stopped into YSL this afternoon to pick up a scarf I had ordered and placed on hold with Taryn a few weeks ago. I have been looking for this scarf for a while and its been sold out online and I need it for an upcoming trip to Paris. Taryn* was super sweet and extremely helpful and assured me that she would call me as soon as they received the scarf I was looking for. She called a week later and I finally had a chance to pick up the scarf. Its a Saturday so I knew it was going to be busy, and I walked in and looked around for a bit and figured I would just find someone to help me since I had not been approached yet. I stopped one of the associates and asked her if she would be able to get someone for me at her convenience because I knew she was currently helping someone. She got Richard*, who she introduced as the manager (thats the name on my receipt at least). He asked what the item was on hold and I showed him and let him know I was previously assisted by Taryn. He went to the back and after a few minutes returned with a scarf that was not what I had on hold. He said he wasn't sure where the scarf I put on hold was, and proceeded to look at the item number I provided. He found the scarf I had on hold and showed it to me briefly and asked me if that was the scarf I was looking for. He proceeded to ring me up, but really did not seem engaging up until the very end. He asked me what I was going to wear the scarf with and I said I had a couple tops that would look good with it. YSL is a great brand, I have the Kate crossbody and I get compliments all the time. I just wish customer service with Richard reflected that. read more

Walked in to grab the wife a valentines gift last week, was helped by Jeremy Roughton . I had a slight idea of what my wife liked and explained it to Jeremy , he was very helpful / knowledgeable and showed me a lot of options . I ended up going with a Lou Lou and let's say it was the perfect pic! Wife was very happy , thank you Jeremy for assisting me ! Will be back with such great staff and atmosphere! read more

I just want to say that I'm not one to really leave a bad review, considering the most of what I buy are higher quality items, I just feel that I want to write this so other people don't get the service that I did. I went to Saint Laurent in Costa Mesa on 08/03/23 and asked if my 11970 sunglasses minor scratches can be remedied or if there's a liquid or a special condition to take care of. Anything of that would be acceptable to me what made me mad is that none of that was offered but what was offered is to go to an optometrist and ask them to switch the frame like I have not been a customer of Saint Laurent like I have not paid an extra to be a customer of Saint Laurent but to be a regular asking for a regular frame to replace a saint Laurent frame and lenses. That was the highest of all insults and I don't ever think that I will be at Saint Laurent Customer anymore not for sunglasses not for the fragrance and specially not for their bags with this kind of service from their employee. read more

Bought a pair of $600+ glasses which deteriorated and broke on the metal hinge. Asked for a simple repair after a couple months and was told they can do nothing about accessories. Basically go fitfo by myself!! Ridiculous for the amount of money spent. Any other sunglasses designer or store would have at least heard my issue and done their best to help. Unless you want poor quality and or poor service, avoid YSL!! read more

Xarah was extremely helpful in my first experience at this store. She took her time assisting me to find what I was looking for online, and she's so nice and patient. A couple days later, I decided to exchange my bag to another one within the return policy. I kept the first one in very good condition and never wear it out since I change my mind. However, Xarah wasn't at the store when I arrived so Syreata helped me to process the whole exchange. As an assistant manager, she seems nice but the funny thing is, she gave me a damaged box without ribbon wrapping around it. It makes me feel I don't deserve the original box that comes with it cause I'm exchanging. One side of the box was heavily piled off. To be honest, getting a damaged box is a very small thing. However, it just feels very funny and stingy that a big luxuary store would try to take advantage on you for the very tiny little thing. read more

Even after almost a year went by we stopped by the same YSL store here to check it out in person! Came here on a NYE and was again pleased with the inventory they had for me and their service! Carmen was thoughtful and kind to show me what I wanted to see and MORE! Of course finding the brand new black on silver I immediately fell in love with my baby! In store is always better rather than browsing online! Don't forget to check out their dressing room - I had a blast sipping on champagne and taking pictures! LOL Thank you Carmen! read more

Saint Laurent - Leather Goods Near Me - Costa Mesa, California

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Been shopping here since they were located in the first floor by the restrooms. Love their men's boots and belts. I am also a huge fan of the sunglasses too. Came in with my cousin to buys some purses. The staff was very attentive and helpful. My cousin is from overseas so the styles varied a little. Goods are on the fashion forward side. Fair selection of merchandise read more

Amazing customer service! We came in and Carmen took care of us - she made us feel comfortable and was so helpful with getting different sizes of clothes to try on and bringing out different bags to look at. She offered us something to drink while we were shopping around and was honestly just so respectful and nice. Highly recommend coming here and having her as a SA! read more

Saint Laurent - Leather Goods Near Me - Costa Mesa, California

I want to preface that I'm not one to leave a bad review, especially one of this magnitude. I went here with my friend for her purchase of a bag. My friend is a woman of color and I noticed that the other white girls in the store received champagne and their stylist never left their side throughout their process of trying shoes. My friend on the other hand was not even offered water until her stylist passed her off to the manager to pay for her bag, after she had already been neglecting us, making it take significantly longer than we planned and had time for. She kept forgetting to come back and was circling around the store and was not present at all. Felt like service you would get at Forever 21 when you need a different size. Very disappointing read more

Love me some YSL. The product quality is top notch and if there ever is an issue with the product I've purchased, Josh , the manager at the South Coast Plaza store always takes care of the issue. I'm a client for life. read more

I had a great experience at Saint Laurent. I came here to purchase my boyfriend a new wallet and a baby sac de jour. I left a very happy girl with my new bag and wallet! I worked with Matthew who is a phenomenal sales advisor, he was kind, caring, and communicative. I messaged him many times to make sure the items I wanted were in stock and when I arrived he had them all ready. He provided us with refreshments and excellent service! This was one of my best experiences in a luxury store and I owe it all to Matthew! read more

Saint Laurent - Leather Goods Near Me - Costa Mesa, California

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This review is for my shopping experience with Kimberly Wang -She's amazing and prepared my "Jamie" handbag which I phoned in to ask if it was available. She told me it was and to ask for her when I arrived. I was able to go straight in without waiting in line. She greeted me, showed me the handbag, and processed my order. I was in and out in a timely manner. Great service and will definitely be back for a wallet next time. Thank you, Kimberly! read more

Saint Laurent - Leather Goods Near Me - Costa Mesa, California

Had a first class experience shopping here with the hubby on holiday last week. I dragged him in here after Gucci & Dolce & Gabbana to familiarize him with the designer. A wonderful young man sales associate Ernesto R, took us under his wing & gave us drinks while I tried a few different models on. He gave us a quick history on the design house & recommended a few things. I found my new fave! A modern take on Gold stilettos with the signature saint laurent slope!! Wow factor to the max! Alas, it was too steep a price for me, as it was a brand new style. Happily, the hubby surprised me by ordering them on the sly & I received them today! Oh, happy day! read more

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Jorge was the sweetest! I was indecisive on the bag I wanted, and he patiently helped me navigate through my choices. He was quick to help me and was very welcoming. It was a great experience, and them offering champagne and a box of chocolates with my purchase made it luxurious. Also, I love the bag. He pulled out a few from the back to let me examine which one will be my purchase. I highly recommend purchasing your Saint Laurent item with him. read more

Excellent customer service. I returned a bag I received as a gift and wasn't sure what to buy when the manager brought lit from the back room an entirely different bag that wasn't displayed but was my style!! She knew my style based on the two previous bags and nailed it!!! So many compliments on my new bag. Thank you read more

I went in to buy the uptown chain wallet that I have been eyeballing for a while online, but I actually ended up going with the Kate small chain. Katelin was my sales rep and she was very nice. I really liked that she wasn't pushy at all, especially in getting me to buy the more expensive bag which I did end up buying anyways because it was more practical for me. Instead she showed me the different ways I can wear both bags, different colors, and gave me time to decide. I did go in on a Sunday, but I didn't feel pressured to buy something quick to get me out. Overall, I did have a good experience in this store and I will definitely be returning and buying with Katelin again. read more

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I ended up not purchasing here but really wanted to give a shout out to the helpful lady who helped us (I forgot her name:/). I went to get a bag for my mom and she honestly told us if it's an everyday bag, the one we picked was not her choice bc the leather scratches. She gave us a few other options. She also found the color I wanted that another associate couldn't find. read more

Came in wanting to purchase a cardholder. Luckily, they have it in stock, so purchased that. I was able to try on a few purses and looked at a couple of other things. As I tried things on and examined the items, I had all these questions and TJ knew her stuff. She answered every single one of questions and addressed all of my concerns. For some things, she would know I didn't want something a certain way, so she would suggest another item in the same price range. I really appreciated her time with me and my significant other. I also noticed another staff member going above and beyond for his client as well. He spoke Vietnamese extremely well. I'm very shy and intimidated when it comes to purchasing and browsing at luxury goods, but TJ made me feel very welcomed and comfortable. I will definitely be coming back for more goodies. Thank you TJ!!! read more

I am extremely happy with the service I get at this location. Better than any others. You are greeted right away and this location is very clean. Specifically I came In today to purchase a wallet for my partner and Rafael was very helpful in my purchase and even gave me suggestions. I have also purchased other items in this location and it's becoming my favorite designer brand - I even have a white purse from YSL. It has not shown any sign of wear or color transfer but also you have to take care of your items that have a lighter color. I love the Lou camera bag and is definitely on my list to purchase ! Small and medium sizes available and the I will opt for the medium size because there is so much room ! read more

Saint Laurent - Lou camera bag - Leather Goods Near Me - Costa Mesa, California

My GM and I spoke with Tania, to pay and pick up a purse that was on hold and was advised that I could come in with his card to pay. Well..drove an hour, on my day off, to come pick it up, and lo and behold, can't pay with his card or pick it up. There is no negotiating, no other way to do this, unless I use my card.... Train your employees to take a phone call correctly! That's basic customer service 101... read more

Staff is very nice and welcoming! Jeremy was a sweet gem helping me sort through my options. Definitely coming back soon!

I came in with my husband when the store just opened in the morning to buy my Envelope Medium purse. Got greeted by Kimberly, she was nice and told me to feel free to look around and tell her what I like so she can help me with. That was nice and good impression for first time visit, usually with luxury brand, the employees follow you every move. I came in knowing exactly what I want, so I asked her to get the purse out to see. Kimberly seem pretty knowledgeable about the brand( Of course she does, she work there lol). Less than 30 minutes we completed with the purchase. She walked us out and sent a text couple hours after to follow up and thanks. Overall, the whole visit was great. I will come back soon to look for Kimberly at my next visit. read more

I came here to use up a gift card and the associate was helping me find things, but once she found out I had a gift card I was planning to use, she moved away from me and completely ignored me even though there were no other customers she was helping. She just stood there by the other glass displays. Extremely rude! I went and complained to YSL online and they nonchalantly was basically like, so you had an issue with our store? No apologies for the poor customer service or anything. I will be using the gift card but not at their store. read more

Let me start off by saying how amazing Sarah was!!! She made this whole experience fun and we're totally coming back just because she was so great! It was our first time coming here and it did not disappoint. My boyfriend brought me here to buy me a bag and we were both under the impression it was open but unfortunately its not entirely open due to the pandemic going on. We called the location and Sarah gave us directions to curbside pick up she gave us her number to send her a pic of what we were looking for so she could have the item pulled and ready for us in like 10 minutes. We ended up getting off and it was worth it because the temporary set up they had was so cute. They had like orchids outside before you walk into the small room and it had a couch with mirrors, chairs, and flowers. Not what we expected at all. Ended up walking out with my dream bag and it was just an overall wonderful experience. My boyfriend was interested in getting a belt too but we were kinda in a hurry. Sarah even offered to bring out some belts to have him look at and try on which was really nice! But again we couldn't stay. Anyways we loved this place. We will definitely be coming back soon! read more

Saint Laurent - Leather Goods Near Me - Costa Mesa, California

Customer service at this location is impeccable. I came in with my husband and toddler and the staff was so accommodating to both of us and our daughter. Joshua was our sales guy and he helped me pick out the best pumps for work. Oh and plus, they offer you sparkling water, champagne and macarons while you shop. Definitely recommend this location, as they elevate it to more of a luxury "experience" while you are in the store. read more