Saint Laurent
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They say you never forget your first time and this sure was the case for my first experience here! I had my eye on a couple purses for a long time and decided to pull the plug and just go for it one day. I requested availability for the medium envelope tri quilt and by the following morning Sarah reached out to let me know they had it in stock. Despite their policy to hold inventory for only 48 hours, she was more than happy to hold it for 4 days as I didn't have an opportunity to come any sooner to the store. I ended up placing another hold for the lou camera bag as well and found myself inside the store that same day to pick them up. If you're a veteran in luxury shopping then you'll know that texting your sales associate and making sure the products are in stock come as second nature for them. After all, they WANT you to purchase them. When I got to the store, I immediately tried them on at one of the floor to ceiling mirrors and made the big purchase! I'm not sure if they still offer refreshments due to the pandemic, but I also didn't care too much if they didn't. Overall, I was very happy with my experience here and Sarah definitely didn't push me too hard by trying to sell other products in the store which I greatly appreciate. She had a very friendly attitude that made you feel like you were best friends for a long time even though you had just met. This will not be my last time at Saint Laurent, but I do hope every time thereafter is as great as the first! (38/100--2021)
I've always walked past Saint Laurent and it used to not have a lot of people in it, prior to the current situation. Ever since South Coast reopened with social distancing enforced, there have been a higher volume of customers stopping in, sometimes garnering a long line that spills into the corridor between the shops. I was curious to stop in during a quick trip to grab a last minute holiday gift for a friend and stood in line. It is located on the second floor of the main building of South Coast, across from the La Perla and Balenciaga boutiques. There are plenty of parking options from flat lots to structures that one can choose from. The store is one of the smaller boutiques in the mall and the staff were doing the best they could to social distance and limit the number of customers inside. Everyone was wearing a mask inside and all customers were required to wear them too. Once I got inside, I was paired up with a female clerk who asked if I was looking for something in particular. I asked if they had any new or current season skirts in denim, as I loved the style of previous seasons I've seen. (I never pulled the trigger though and regretted missing out on one I found at Last Call years ago.) The gal was kind to check inventory and said there wasn't anything like that at this time. I did browse the shop and found a leather skirt and cropped Le Smoking jacket to try on, and the clerk brought me to their hidden mirrors dressing room. The skirt was way too small, but the jacket looked nice. The underarm area was too snug unfortunately and both pieces did not have stock in larger sizes that I could try on. That is one drawback about the smaller footprint - they do not always have stock in the larger sizes for trying on, but depending on who you work with, they may offer to help check stock for other locations and see if they can order it for you. While my clerk was friendly, I did feel pressured to accept the jacket in the size I tried on if I bought it. When I tried to explain that I felt restrained moving my arms comfortably, she insisted that all of the SL jackets, including the staff uniform ones for ladies and men, have that issue. (Which is due to how they were set into the body of the jacket.) She pointed out that the larger size would lose the purpose of achieving the cropped look intended and that the shoulders on the current one were nearly perfect for my frame, in addition to the sleeve length. While it is true that a larger size would look less cropped on me, it doesn't make a lot of sense to spend thousands on a jacket that doesn't fit perfectly and restricts my range of movement. I did take her card for the future in case I do see something else I may be interested in. But I feel this shop needs to work on offering at least a unit of the larger sizes, as well as educating everyone on how a jacket should fit without making the wearer uncomfortable.
I'm not really the type thats into luxury goods, but one brand that I do like is definitely Saint Laurent. The sales associates here are very welcoming and helpful. Came about a year ago to buy my sister a simple card wallet for an early Christmas, and my sales associate Khoi was more than helpful. Not sure if Andy is still working here, but ask for Khoi or Andy! I was able to choose my wallet when I first came through Andy and Khoi helped me choose the perfect card wallet for my sister. I'm not sure how other stores are, but look the sales associates here at Saint Laurent care about their customers, to personally send you a birthday message every year.
Quality of product for YSL has really gone downhill. The SA here was raving about this Jamie bag when I first saw it. I've had it for less than 3 mos. You can see it for yourself.....I have not dropped it or scratched the bag against any surface. This is just the bag peeling naturally. In less than 3 mos..
Only location I've been to, and each time I come in, Xarah is always offering great service. I'm not new to the luxury world and out of all the brands, I think I've received the best customer service when shopping from YSL (which I think says a lot since I'm not a newb and have been collecting for quite some time now). I never feel rushed here and products are never pushed onto me. Xarah is so patient and always offering me drinks, which is always a special treat since I will get napkins/sugar packets with SAINT LAURENT stamped onto them. It truly adds that special touch to your shopping experience! This last time, I was interested in getting something white and Xarah pulled out all the white bags for me lol. She even was quick to pick up on my style and pulled out the small white ones w gold hardware, which is totally my vibe :)) Im also picky when it comes to my purchases and she made sure to get me brand new, untouched ones. When there was none available in store, she offered to look online and have them shipped to me (complimentary!). Came home and saw the baguette brought home had a tiny flaw and Xarah responded in literally a second and already ordered a new one for me for me to exchange with. Cant recommend Xarah enough! Thank you!!!! If you are looking for designer that is edgy cool/sleek, yet classic with reasonable price points and good construction/materials, you can't go wrong w YSL. Ask for Xarah, but honestly, everyone there seemed super nice and helpful!!
6 years ago
Let me start off by saying how amazing Sarah was!!! She made this whole experience fun and we're totally coming back just because she was so great! It was our first time coming here and it did not disappoint. My boyfriend brought me here to buy me a bag and we were both under the impression it was open but unfortunately its not entirely open due to the pandemic going on. We called the location and Sarah gave us directions to curbside pick up she gave us her number to send her a pic of what we were looking for so she could have the item pulled and ready for us in like 10 minutes. We ended up getting off and it was worth it because the temporary set up they had was so cute. They had like orchids outside before you walk into the small room and it had a couch with mirrors, chairs, and flowers. Not what we expected at all. Ended up walking out with my dream bag and it was just an overall wonderful experience. My boyfriend was interested in getting a belt too but we were kinda in a hurry. Sarah even offered to bring out some belts to have him look at and try on which was really nice! But again we couldn't stay. Anyways we loved this place. We will definitely be coming back soon! read more
6 years ago
I keep coming back for more and more because of the 5-Star service by Kimberly Chow. She always goes above and beyond! I am color blind and she takes the time to make sure everything is perfect and fits the items we have previously bought together. She is extremely reliable, dependable and trustworthy. There is no better person to have on your side at this store. She has made this the best Christmas and Valentine's Day I have had. You are amazing Kim!!! Keep up the high quality work and we will be seeing you soon. You made Angel's day and she means the world to me so I thank you and can't imagine how you could do a better job. read more
6 years ago
I came in today because my bag I bought recently had an issue with its material on the chain. Leslie and Ernesto immediately greeted me and began helping resolve my issue! Although I purchased this at a different store they were more than welcome and extremely helpful. read more
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7 years ago
Was in the market to buy sunglasses afterr my lasik surgery I couldn't even try them on in peace without being followed around, then I received the dirtiest look. I guess I saved some money on not buying glasses or a purse from you guys took my hard earned money somewhere else and got the cutest Tiffany glasses read more
I was on the hunt for Nude Tribtoo pumps and could not find them anywhere in Nor Cal. Neiman Marcus carried a Leather option & only had the floor model in-stock. I wanted the pump in Patent Leather. After several calls and emails to various boutiques I decided to call one of my favorite shopping destinations, YSL in South Coast Plaza. Lo and behold, they had them in-stock AND brand new. Margot helped me and she was very patient and kind. She also sent me pics via text and email. Needless to say, I purchased my 1st pair of Tribtoo pumps and absolutely adore them!!! I purchased a Nude pair of Fendi pumps last summer but you can never have too many Nude options. They're timeless and perfect year-round. My shoes shipped the same day and arrived 2 days later. Thank you, Margot, for being a fab sales rep! =) I also want to add that I called YSL a few times and every sales rep I spoke to was extremely helpful and friendly. Outstanding customer service! read more
This is probably my favorite Saint Laurent to go to even though I have much closer options to shop at. Particularly Alexis has won my heart to be my Saint Laurent SA! She's a doll. I met her about a year ago when looking at some sac de jour nanos. She was such a sweet heart and we keep in touch through text in case I need to text shop. My favorite thing to do. She has texted me pictures of different items I have been interested in. Definitely ask for her! She will be a good contact to have and give you the treatment and customer service you want. Saint Laurent is definitely having a moment as of late. A good moment! I recently picked up a wallet from Alexis to go with my black and gold sac de jour. Saint Laurent has all the much needed essentials for any classy yet sassy lady! ;) read more
5 years ago
11 years ago
Thanks to my late night boredom and Internet browsing I decided to come In the next morning and look at the purse. As I mentioned in my previous review the girls are very nice in this location specially Carmen. Unfortunately I was indecisive and I picked the wrong color , I phoned in the store and a gentleman answered . He asked only my name, then his tone of voice became very a*** , he said without asking any further information " oh we don't do exchange on sales items"... ( what makes him think I purchased a on sale item? My Hispanic last name? Anyways, I proceeded to tell the gentleman my purchase was not on sale. Then gave him my customer I.d number and his voice changed back to Mr. Nice guy and said " oh 2450 , okaay "... Blah Long story short I came in with Carmen and I ended up exchanging for the perfect color And making another purchase, a matching wallet... So guy who answered the phone please don't stereotype people ;) be nice. read more
7 years ago
The service here is excellent! Greeted right away, smiles on everyone's face, and of course a beverage of choice to make you more comfortable. They are very helpful and very patient! I came in indecisive on what handbag I wanted (color, style, size, etc.) and the woman who helped me was incredibly helpful! She asked questions, brought me out lots of options, and didn't give up until I found the one I fell in love with! I left very happy with my purchase. read more
10 years ago
YSL/Saint Laurent. One of my all time favorite designers and today was another acquisition. I have been looking for an everyday work tote/bag and knew I would find something here. First, they have moved to where Sony use to be and I love the design and the space! I immediately saw the Large Shopping Saint Laurent Tote and was in love. It is everything I have been looking for in a work bag. Carmen was my sales associate who is very lovely and extremely helpful. She showed me the different colors and pulled some more from the back. I appreciated her bringing colors I wouldn't have thought of. As I wasn't done shopping, I asked if she could pull a new one and just hold it for a few hours which she did. So nice of her! When I came back, she pulled out the brand new one and again let me double check everything. She is knowledgeable but not overbearing. My Saint Laurent bags are not purchased anywhere else but here and I don't intend to go anywhere else if I can help it. I do want to mention the other sales associate are just as friendly. Note-Evian water. read more
4 years ago
I was gifted with a YSL clutch for my birthday and I exchanged for a bigger bag with strap. I ended up not liking the gold strap, because it was too flashy for my taste. When I went to exchange the second bag I was treated terribly by the store employee and manager Kimberly (name on the receipt) The bag wasn't used and had all the tags attached, but I didn't have the dust bag and it was past 30 days. I think the last person didn't give me the dust bag, because I only tried the bag on once and put it back in the box. They ended up exchanging the bag, because it clearly wasn't used and I told them to keep the dust bag. I won't be shopping that this location again and will purchase from other retailers. If I was the store director I would be disappointed in my employees. The bald guy that helped me and the manager made me feel like a criminal even when I wanted to purchase a more expensive bag. read more
6 years ago
7 years ago
Let me start off by saying my immediate thought of YSL inside South Coast is You must look like you got Money to walk in there. That definitely was not my case, I was dressed like I got up from the couch to go pick up some milk at the grocery store lol but as soon as my friend& I walked in we got an immediate Smile and zero judgement. We began to look at the purses and got approached by TANIA. She made our experience amazing!! She offered us water and asked about the style we were looking into and showed us the different type of purses in that style. We never felt pressured to buying anything, but her quality of customer service made us feel comfortable that yes we left with a beauty. Thanks again Tania, keep being friendly, caring and genuine. read more
7 years ago
First step in got a very great welcome! She help me and my sister find a very nice handbags. They gave us time. Everyone there are super sweet. YsL have lot of selection love it. We sure be back for more. Thank you. read more
5 years ago
6 years ago
It's worst store I ever been the customer service it horrible I never experienced such a customer service all those associates I would not deal with them or that's store read more
7 years ago
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8 years ago
Every time I come to this location I get amazing service from everyone working there. They are very welcoming! Anytime we are looking for a specific item we contact Brian! Brian is freaking amazing! He ordered some male Chelsea boots for us in 2016, he had them shipped from New York. Recently I was looking for some heels and after getting no help from my local ysl location we decided to reach out to him. He was able to locate the shoes I was looking for and had them delivered in 2 days! I'm about an hour and half drive from this location but I rather drive far for good service! Besides the great service they have a big selection of items. read more
8 years ago
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6 years ago
AMAZING experience every time I come in!! I always feel welcomed. ESPECIALLY thanks to Ernesto!!! Absolutely LOVED him!!! Wasn't pushy, and was extremely patient while me and my friend were impulsively deciding on a bag! We were not expecting to buy a bag at all (we were just browsing) ,but Ernesto showed us so many wallet on chain styled bags ( we had to buy because they were so cute and seasonal!!). We were debating for at least 1 hour!!! He offered us water and brought bags from the back as well!! Ended up buying two wallet on chains!!! I love how friendly their staff is. Versace and Balenziaga were rude to us so OFC we didn't buy anything from them. Bad customer service = extreme turn off. ESPECIALLY if we're dropping thousands of dollars. I cannot express how happy I am with Ernesto. He was friendly towards everyone!! Even as more people walked in he was attentive to both me and a regular customer he has! Even after the purchase he let us use the changing room to take pics in!! LOVE HIM! read more
9 years ago
Wow let's talk about Customer service!!!! They were so helpful and nice! I came to the mall for look for a LV but sadly couldn't find anything I like. So I here and was not finding anything that I like also. But than that's when a worker showed me this purse! I wanted something small for Vegas! I'm so happy with this purchase! Thank you Saint Laurent for the awesome customer service and for helping me find the perfect cross body purse for Vegas! read more
8 years ago
Vicky helped me out! And held a bag for my fiancé shout out to Vicky! Also almost same bdays lol read more
9 years ago
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9 years ago
If you are looking to make your first official Saint Laurent purchase or your second, I would say Saint Laurent at South Coast is the go to! The associates there never fail to give me a First class experience regardless if I'm making a purchase or just looking around. On the plus side, if the store doesn't have what you're looking for they'll go the extra mile into getting a specific item in store just for you. That's right, just for YOU! I would highly recommend shopping with Taryn or Ernesto as they are the ones who really go above and beyond into giving you a first class shopping experience. Other than that, I highly recommend shopping at Saint Laurent South Coast Plaza for your Lux Fashion Goods. On a high note, the associates here are very helpful, never pushy, and are more than willing to guide you through Saint laurent's past collections and current. read more
More info about Saint Laurent
3333 Bristol St
Costa Mesa, CA 92626
Directions
(714) 429-0101
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Visit Website
http://www.ysl.com/gb
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