Albert has very bad customer service. He was very rude. If he is working, I will not be served by…read morehim please get him training on better customer service. He will scare all the clients away if not.

All The guys who work here are like a neighborhood family. They're very gracious and eager to help…read more Jackie is like the manager and he's been there a long time. He knows a lot of things about the area, the people and of course he's very good at his job. He's friendly, kind & caring. You hear people all the time saying Thanks Jackie and they look forward to seeing him and sincerely wishing him good things. Plus you know that he feels the same.

This visit was quite an amazing experience. It's wasn't too crazy busy which is always a plus at…read moreany post office. Encino location has a small parking lot but it's equivalent to the size of the store. They have lock boxes which is always plus. Well, when we arrived we had some things that needed help with. Debbie who was available when it was our turn was absolutely AMAZING. She literally took care of us and then some. For someone who's in a business that has to deal with people one on one constantly regardless the mood of the customers. She was top notch. We had some question regarding mail which she totally answered and she even suggested some things to do instead. Plus I had a package that needed to be mail to the uk. Wasn't sure if I was going to but wanted to see what the price for international shipping would be. She took amazing care of us and explained everything nicely and professionally. Employees like her should receive a raise big time. Her energy shine with that amazing smile and professionalism. There was no attitude or self entitlement with her. She was there to do her job and help others. That's exactly what she did and then some. I did end up mailing the package which the price was steep but expected. Also the question we had was answered perfectly and professionally. Sometime the smaller stores tends to be the better option.

I have to say it is not just this branch but all the post offices in Los Angeles are an…read moreembarrassment. Outmoded, tragic sterile places where you are forced to stand in ridiculous lines because they are so underemployed. And now you cannot even mail something to another country without paying a fortune. I was trying to send a 56 page book in a flat envelope to Sri Lanka. The value of the book is $23 max. Postage would've been $38 minimum. Epic fail. I remember the post offices in South Africa and in France , are these lovely colorful bright and shiny places that resemble stationery and paper stores where you can buy gifts and snacks and have an all round pleasurable experience before you mail your goodies off. America, do something about your post offices . It is a darn shame!

Burbank's main post office, located in downtown Burbank. Ample parking available, handicap…read moreaccessibility, provides all postal needs. Friendly service.

Just moved to the neighbourhood, and needed assistance sending mail out. I received courteous,…read morekind, positive, and caring customer service from Tanisha. The waiting time was short. The environment was calm. The store is clean. Came in the morning and there was lots of parking available. I Found my new got to USPS store. Highly recommended.

I recently purchased a PO Box from this location as I had just moved and did not have a permanent…read moreaddress yet. I was happy to discover that the postal service now offers street address. The address for this location is 15701 Sherman Way. Van Nuys, CA 91409. Your box number is your unit number. They are able to accept deliveries from UPS and other carriers that previously would not deliver to a PO Box. For the PO Box section, they have extended hours up until 8 PM Monday through Sunday. This is a lot more versatility than before. I had a choice of going with this location or the UPS store and I chose this location because it's closer to the business that I'm starting. Prices are comparable with USPS being just a little cheaper. I think I can easily recommend this location. Edit is still a post office with all the postal services. This location even offers passport services.

I needed to pick up mail which was scheduled for a holiday hold for a month. Location isn't part of…read morethe main post office off of Sherman way. This was off of Gloria. They could be afflicted but different offices. Main office was schedule for open hours at 8:30am. I assumed they were both the same but when I arrived around 9:15, there was no one on site. You could hear people in the back but no way of getting a hold of someone. Of course I finally saw a sign saying that mail pick up started at 10am. Even though they're different offices, I assumed opening time was the same. Guess i assumed wrong. Oh well, guess it'll have to be next time. But trying to get a hold of someone was a bitch.

I needed to get my passport application processed. I came to this location via their walk-in hours…read moreon a Saturday. Let me tell you, plan for the day it is a long wait. In total I waited 4 almost 5 hours outside. Once your inside, it goes by quickly. They have seats inside. The people inside are friendly and very helpful. The young man that helped me when it was my turn, was very friendly and helped explain everything!

I always get great service here. Every employee is always helpful and willing to find answers to my…read morequestions.

Unfriendly, unkind, unpleasant, unwelcoming, and unprofessional - this is how I would describe the…read morecustomer service from a lady who assisted me named Laura (Caucasian mid-60's postal clerk lady). I went in to mail a package during a slow time. I greeted and spoke to her - as I greet and speak to everyone- with positivity, kindness, and consideration; however, she was dismissiveness, bitter, and rushed (even though there was no line). It's possible she has worked there for a long time, felt burnt out, and or was having a bad day, but when I saw her being very kind to an older gentlemen next to me - who she seemed to know and or who supposedly comes in often - it became clear she was conditionally nice to him and for whatever reason not to me. Her demeanor was a stain on the environment and my experience. I would encourage the Tarzana Post Office Management to revisit her employment status. In a society where there's a lack of kindness and decency, genuine people are hard to come by; when genuine people themselves are treated with disrespect and unkindness, action then needs to be taken, otherwise the company culture suffers for the other employees and the customers they serve, like me. For those living/visiting the Tarzana/Encino areas, I strongly advise driving further elsewhere to another post office if you want better service - or if you want to keep your joy.

I love this neighborhood Post Office. They closed the original one down the street by the Van Nuys…read moreCourt House several years ago and landed here. The postal workers are always friendly and helpful. You can drop off your prepaid USPS packages inside in the carts and avoid the line. *Mailboxes are available for rent. *Open Monday through Friday 10am - 5pm Saturday 10am - 3pm *Meter parking *Located on the corner of Haynes & Van Nuys Blvd

The reviews for post offices are always cooked because who thinks to review one unless they're mad…read moreas hell. So I'm a keep it real. This is the best post office ever. The dude that works here is always cracking jokes and keeping that line moving fast. Every employee has been super chill. Place is always clean and never had a stressful time here even once. I love this location so don't worry bout the reviews on here from grandpa Joe whining about something that was prob his own fault.

Returned a missed call from an unrecognized number, when I googled it, I figured out it was this…read moreUSPS location. I was transferred to a supervisor who yelled at me for putting my mail on hold, and accused me of being a criminal because I didn't live there anymore and was holding the mail for the entire address, which she said is a "criminal offense" and "I'm not honoring this request". THEN SHE HUNG UP ON ME! How was I supposed to know holds were by address, instead of by name?! I was just holding it until I got a permanent address. Moving is stressful enough to be yelled at over a friggin' mail hold! I immediately called her back and asked her why she abruptly hung up, and she changed her tone and said she didn't know I had anything else to say. Really? How about asking, like you're supposed to, and stop being a drama queen by implying that someone is a criminal for putting THEIR mail on hold! I asked her if I needed to do anything else, and she said no she already cancelled the hold request and I should forward my mail. She gave me a general delivery address (which I had no idea existed) to forward my mail to until I got a permanent address. Which is what she should've done during the first call instead of abruptly hanging up! I return her missed call as a courtesey and she gets an attitude with me! THIS IS UNACCEPTABLE! USPS needs to change mail holds to be by NAME, instead of address, like a logical person would expect it to be!

Parking lot is a bit challenging and limited but post office staff at this location are wonderful…read more They are patient, efficient, respectful and very helpful. I have had great interaction and experiences with them every time.

I'm not sure why this PO is even on the radar. Firstly, how do they have the luxury of opening…read morelater than other post offices? Secondly, how are packages arriving here, one minute, then transferred to other facilities the next? Package was expected today, needed today, but now in Van Nuys? Oh my gahhhhhh!!!

The service here is very subpar. The employees always seem to be in a bad mood, and I'm not sure…read morewhy. The quality of service is also unpleasant, so I try to avoid this location as much as possible. Unfortunately, this is the post office that handles outgoing mail for my workplace, and sometimes packages are delayed because the staff here work very slowly. Occasionally, a package will show as arriving late at night, only to update last minute with a message saying, "It will be delivered tomorrow. Sorry for the delay." I'm not sure what needs to change for this location to start operating in a timely manner. Maybe they have to hire more people here that might help and or better management to make sure this location runs smoothly. I don't have nearly as many issues with the post office near my home. I definitely don't recommend using this location unless absolutely necessary.