I'm not sure why this PO is even on the radar. Firstly, how do they have the luxury of opening later than other post offices? Secondly, how are packages arriving here, one minute, then transferred to other facilities the next? Package was expected today, needed today, but now in Van Nuys? Oh my gahhhhhh!!! read more

United States Postal Service - ??????? - Post Offices Near Me - Reseda, California

The service here is very subpar. The employees always seem to be in a bad mood, and I'm not sure why. The quality of service is also unpleasant, so I try to avoid this location as much as possible. Unfortunately, this is the post office that handles outgoing mail for my workplace, and sometimes packages are delayed because the staff here work very slowly. Occasionally, a package will show as arriving late at night, only to update last minute with a message saying, "It will be delivered tomorrow. Sorry for the delay." I'm not sure what needs to change for this location to start operating in a timely manner. Maybe they have to hire more people here that might help and or better management to make sure this location runs smoothly. I don't have nearly as many issues with the post office near my home. I definitely don't recommend using this location unless absolutely necessary. read more

So they closed the other post office up the street on Reseda and this one now gets all the business for two. Parking SUPER SUCKS here. Long lines. I only come here if I have to. Nice people behind the counter though... read more

It's a shame there isn't an option for zero stars. The lack of patience and the terrible service were unbelievable. The woman at the front desk was rude and spoke in a very unpleasant way. Even though this place is close to my home, I have no desire to ever come back. Gross. read more

I was lucky enough to encounter the sweetest staff working here. It doesn't really matter how the reviews for these kinds of business go (I hope), but in case they do I wanted to just highlight the service here. These workers are efficient and want to get you the help you need. I have been coming here to pickup some packages that missed me, and I have never had a real issue here. I have yet to use their services in terms of sending mail, but I do see that they have a very straightforward system in place for people who are sending mail out. I did have difficulty using the USPS website to reschedule sending a package to my address, but honestly it was much better just going in person to pick up. That is why I don't think technology will ever truly replace us. A person will always be valuable to a company. read more

Please plan to wait over 30 min at your visit. Usually there is only 1 clerk, if you're lucky 2. So many people coming in to complain daily and customer service is poor. read more

I was gonna drop off my prepaid package today to this location (with my 2 dogs: 1 medium and 1 small size) and this transaction will take less than 5 mins but I was told that they are not allowed inside and in the Lobby as well. Unfortunately, my Pets' Service animal ID'S were in my car so I just brought them back to my car with 80 degrees temp inside. I think that particular staff is a little rude that and I can see it in her facial expression. I've been bringing my dog in this USPS location for the last 10 years and this is the 1st time I experienced such an attitude. I know for sure she's not an animal lover. What is 5 mins for the dogs to go inside with me. Also. I didn't see any sign that Pets are not allowed inside. When I came back inside a Hispanic staff received my package and I showed her my Dogs Service Animal ID. I hope this incident is not gonna happen again to all Pet lovers. read more

The parking wasn't as bad as other people said. But I asked a question that only an employee would be able to answer and the reply I received was "I don't know." That's upsetting because they don't take any extra steps to ask anyone. It's a "too bad for you" answer to me. read more

Kayla and Tony are always here when I come and I love that because they're very friendly and get the lines moving quickly. Five stars just for these two! I will continue coming to this soecific location for all my needs. 10/10 thank you for the exceptional service! read more

I dropped off some cards to be mailed out and it was quick and easy. I prefer dropping my mail off at the post office because I've had mail not get delivered when dropped in the mail boxes that are scattered across the city. The parking was a little confusing so I parked on a side street but the mail drop off was right in front of the front door which made it quick and easy. read more

The folks that work here are sadly so unprofessional. I put the wrong label on a few small biz shipments, they returned my boxes, no big deal, was an honest mistake. I covered the areas on the boxes that had the wrong info, dropped them off. They sent them back today with a snarky note saying "we know this is the wrong box." WHY? Why go to all that trouble to be rude over a BOX? I fixed the issue, it's not going to happen again, they could have just processed the boxes. Please do better. It takes so little effort to be kind. read more

1st visit - went in Saturday at noon and no line at all - Love it and will be back to this location. The service was great!

Came by today to try to pick up my mail that was on hold for me to pick up and the lady who attended me was very rude. I tried asking questions and she was giving me attitude. Very unprofessional of this old Hispanic lady. Needs to get more training on how to attend people. read more

I have been going to this location for almost 8 years now I am a small business owner n this is the closest USPS location to my house I have to send boxes to my customers quite frequently I have been facing racism at this location by the people behind the counter specially The tall African American or shud I say black sales person is extremely rude and she ridicules laughs n passes comments at customers specially at the Muslims They don't greet the Muslim customers n treat them as if they don't even exist I have experienced it today I am a Muslim n it's very unfortunate that I have to face this kind of behavior at a local post office which is a busy place I believe but they have plenty of time to show such pathetic behavior towards Muslim community read more

I use this post office all the time and Kayla, Brittney are always very friendly, and I've never had a problem here.

How do businesses never answer their phone i don't understand.. Having to drive to the store just to see if a package is here when i should be able to call. Please, Veronica is working the front in here now waiting for over an hour this is ridiculous. She has to type my tracking number in a computer and tell me if my package is here or not, she has me waiting on the side with 3 people for someone to come out the back and answer a question. No accountability, no professionals, no common sense. read more

Always a long wait. One or two clerks assisting (on a good day) at a time. Had packages stolen while in transit via USPS. Called the post office several times to speak to the supervisor, never answered, and ignored messages. read more

Most of the employees are very rude. First I walk in and they are telling everyone to wear masks and said look at the sign. The sign refers to a website that is a marketplace not a news or government website. Didn't get my issue resolved and ended up having to pay for a new shipping label online. read more

United States Postal Service - Making everyone wear masks even though it's not mandatory right now in CA. The website they put on the paper is a marketplace. - Post Offices Near Me - Reseda, California

Your experience here will depend solely on your expectations... this is a functional post office that provides the services listed. I came in to mail a passport for renewal and had an overall good experience. The two clerks were able to answer my questions and helped me with getting a money order and appropriate packaging for all of my documents. The line gets a bit long but passes relatively quickly. Minus one star because I called a few times before I planned to visit and every time the phone rang until it automatically disconnected the call. read more

Clerk #77 was absolutely unprofessional. I don't know what this young girl doing there, but next time I will go to another branch. Never see so bad service there before! read more

If I could, I'd give them a zero. There is only ONE carrier with a brain in his head. I live in a condo complex, and every year, every year, our maiboxes are broken into, vandalized, and more than once, the carriers have been "robbed" of buckets of our mail. They NEVER answer their phone. Got a whole new bank of mailboxes, in good working order, BUT last night, the entire front panel was opened! All the mail was exposed and available to take. This is the worst post office in the city. Has been for over 20 years. They do NOT give a sh*t. read more

I've been in hell these past 2 weeks. I bought a Mercedes SLK Convertible. The DMV took my money for the registration and I had to go to the Smog Check place 2 times for it to pass.Thats 120 and my registration was 145. I complied with the DMV and now they want a 2nd signature on the previous owners title,his wife. Well I sent a Certified letter with the USPS near my place in Tarzana. Guess what ? They lost my Certified mail.They called and apologized, that's great.But I told the representative, what do I tell the DMV ? Can you provide me with proof to present to them ? He said no. In other words.IM SCREWED. They are holding my title hostage. I don't know what to do now. Uggh.​ read more

United States Postal Service - Post Offices Near Me - Reseda, California

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I went here about 1-3 weeks ago. I had return items and my hands were full. But then I realized that I needed to Print a return slip which I did not have. I left without realizing that I'd left the shipping packaging with my address on site. Some days later I receive a notice at home about a package I am due to pay $7.95 for to pick up. Turns out the fee was wrong but I still paid over $5 at my local Office. When I opened it I realized how petty the staff is at the Van Nuys location. Really?! To mail me an empty packaging envelope that was left behind and expecting me to pay almost $8 for it. WOWWWWW. read more

US Post Office 91337 (next to car wash & Pep Boys): As a 30+ year customer & local resident, I'm so glad that the (3) always unhappy, irritable clerks retired. The current crop of clerks is genuinely friendly, knowledgeable & helpful. Why only (2) stars? It's not the clerks' fault. The Postmaster should be ashamed of the diapers, masks, condoms, liquor bottles, fast food packaging that are always abundantly scattered in the parking lot, along the S & W sides of the building and in the neglected plants. I've complained for years to no avail. Why are neighboring post offices clean? 91337 is a blight on the community! Time to contact Congressman Sherman. read more

Parking is sometimes hard to get here but other than that they take care of me. Have to park on street sometimes

Very well maintained place, employees are very nice and helpful. My experience has always been positive.

This review is overdue but I wanted to give a big Shout out and Thank you to Brittany at the Reseda post office. I have been to this location 3 times to send very important documents out . This first 2 times, i was on my lunch break and in a hurry to get this expedited so I could get back to work. She was really nice. She went above and beyond her duties as a customer service rep to help me to get me on my way. The 3rd time I came in , she showed me the envelope that I could use that could save me a little bit of money, and then taped it up so it would be secure. Every time I come in, she always gives great customer service. Thanks again Brittany. read more

Literally just closed the door in my face a whole minute early when I was like 5ft away from the door. I don't leave reviews except for exceptionally good or poor service, this was poor and downright rude. It takes 30 seconds to scan a prepaid label and give out a receipt. I've been here so many times and to get pushed aside and ignored like that five feet from the door and a whole minute before 5 when it says 6PM on MAPS. Just a totally unprofessional post office. read more

If this isn't the worst post office in the Valley, it is certainly in the bottom three. 12 people ahead of me, 19 behind me. Right now. In the middle of the holiday season. 2 people 'working'. I'm just here to pick up a package. Usually they have a separate line. I stood there waiting... employee made eye contact w me 3 times before telling me that line was closed. Why is this post office so poorly run? read more

This location is horrible. They scan the packages but tracking doesnt even show that they have it. Manager is so rude i cant even begin to explain. Not helpful at all! More like trying to pick a fight. Called me a liar. No apologies. No nothing. Not happy with service. I had to go to a different location and ask for help!!! Smh. read more

I couldn't believe the smiles on the faces of the employees at this post office. What a difference it makes! The line moved fast and I was attended to with such grace. I needed someone information concerning a change of address and the gentleman was extremely patient and helpful. read more

I am rating this post office a one-star due to lack of customer service. I came here to pick-up a package and I was not directed to go to this "pick-up" line. I waited 20-minutes in line to be only redirected to a non-existent line with an additional 15-minute wait. read more

The phone service sucks! I tried 2 different numbers and 1 operator made me wait an hour, the other went straight to voicemail. Why even have a customer service number if we can't even talk to anyone? Super annoyed by that. read more

People here are great and working hard. They are all wearing face masks. And still pleasant!

Gets super busy. They have 4-5 tellers usually and there is still a line. I have a po box and come here often. No more passport application processing- go to the van nuys post office. read more

United States Postal Service - Self service available - Post Offices Near Me - Reseda, California

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Came in on a Saturday afternoon, service was incredibly fast and friendly. The clerk on site was so kind and helpful with my passport renewal processing. Come to this location for 5 star service! read more

This is 9 times out 10 THE worst post office i have ever been to. Loooong lines, long wait times, NO parking and usually rude customer service. I avoid this place like The Plague. Its terrible. And their local mail men deliver a lot of my stuff broken. read more

Every visit here raises the blood pressure, from the traffic jam out front caused by the awful parking situation, to the tediously slow moving line. Unfortunately this is my "home" post office. Otherwise I'd avoid it like the plague. read more

My EDD Unemployment checks were lost by USPS's Reseda office after waiting for them over 2 months, painful! And to make things worse, I saw my EDD checks in my daily "USPS Informed delivery" email. I asked the new mail guy and said I have to submit a claim? New Postmaster General Louis DeJoy implemented his crazy cost-cutting ideas in the middle of a pandemic and now USPS personnel is worse than ever,but it's not their fault, but the century old system! read more

I went here today to pick up a package and there was 1 person ahead of me. The lady at the last booth helped the lady in front of me then another post office clerk came in and saw that I had a package pick up and directed me to the last booth to pick up package. She then left to go to the back. Then another clerk came in and sat on the second booth and helped the lady behind me with also a package pick up. Then the lady said that everyone should go the booth before the 1st clerk and wait for packages there. The guy then at the very end of the line cut in and got servers before I did. 10 minutes of waiting with supposedly 1 person ahead of me. No markers where to pick up packages. Misdirection and misinformation from the clerks. And they all act high and mighty like they own the place. Very unprofessional. USPS should look into this and management should be changed. Update: 1pm - my 4 year old daughter that was with me during this incident now thinks it's okay to cut in line since the manager at this post office enabled the person that cut in line. Now I have to teach my daughter that it is not right to cut in line. The actions of the manager affected my daughter and it's not acceptable. I called Him before posting this and he just said that it's my Job to explain it to my daughter. He assumes that I don't teach that to my daughter. I had to explain it to her many times that it's not right to cut in line. She never sees us do that. read more