Marry assisted me and helped me ship my package. She explained everything thoroughly. I shipped an item via usps. They have good quality service read more

I would not recommend this shipping center if you need reliable and timely package handling. Unfortunately, my experiences here have been very disappointing. The business does not appear to consistently follow its posted operating hours, which can delay carrier pickups from services such as DHL and FedEx. As a result, packages may sit for multiple days before being processed and picked up. They seem disorganized, and customer service was not as professional as it should be. She's just rude. If timely delivery and dependable service are important to you, you may want to consider other shipping options. read more

The nice young lady behind the counter named Mary was very nice and patient with me when I couldn't find my right information. I recommend this place. read more

I was at the post office so I walked over here to ask regarding their Live Scan and other stuff. She just answered me with a firm NO and went on her business. The lady was so busy on her phone to entertain me, so I just left and went somewhere else. read more

Express Pack & Ship - Parking view - Notaries Near Me - Winnetka, California

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Some things have changed at this site. Apparently there is a "New Owner" yet reference was made to software being used as "Being the same for years." Either there is a new owner, or software has changed. In either case, person behind told falsehoods. Explanation follows. I renewed my mailbox rental, and was charged $5.40 over the notice price. The notice does not show tax, nor does it show a credit card use surcharge. It was explained that paying cash would have not incurred this "Tax". Since when is tax dependent upon method of payment? No answer was given. When I was show on the company computer, it was evident that the additional charge was NOT a tax, but a "Credit Card Terminal Fee" of some sort, called "Mailbox" on the receipt, and was told again that it had been there "For years." I went home and checked my records, which go back to 2016, and there has never been a tax, and never before has there been a credit card user fee. I checked. Twice. I'm still giving 3 stars, because the service I've gotten since the mid 1990s as been quite good. I've taken off 2 stars because, for the first time in 30+ years of renting a mailbox from this location I was told falsehoods several times by the person behind the counter. My recommendation: Do not believe what you are told about rates, fees and pricing. Check everything you are told carefully. As I said before, I've gotten good service in the past, and maybe I'm over-reacting to a current one-time situation. Then again, there seem to be a lot of boxes that look like they are marked vacant. Maybe the recent changes in ownership and service counter persons have something to do with that. read more

Marinka was beyond helpful! Went above and beyond to make sure my FedEx packages get taken care of promptly! Great customer service- she deserves a raise!! read more

After having been to a couple of different places, Express Pack & Ship is definitely the one. They are really careful with my packages. Not only is the pricing amazing but I trust this place more than any other packaging and shipping place I have been to. Thank you Marinka, you've gained a lifelong customer. read more

Marinka is the worst business owner of all time!!! Her Mom is making her work and she hates it!!! After Kristine sold it (WE MISS YOU), it was downhill from there. They hired "kids" to run the show and these kids DO NOT have a desire to work or be or service or be relatable humans at all... it was evident when packages were not getting delivered on-time and lost and all Marinka (and her kids) could say was "oops, we had a family emergency" blah blah blah - All of those reviews below that resonate similarly are because that's the same story Marinka gives to us. Every time I pull up to pick up packages- the doors are closed and within 5-10 minutes, 3-5 "customers" walk up only to walk away in sheer disappointment and surprise at the lack of business etiquette of being open during "NORMAL BUSINESS HOURS" We even had laughs out front in her expense after sharing notes on how we are treated and all of the excuses they constantly make... Marinka has ZERO respect for others time and property and do not even bother saying anything to point out the facts- because you'll instantly unlock the rude, immature, entitled, mediocracy out of her and you'll end up more frustrated that you started- it will be a perfect case study in how these kids just don't have any empathy or karma left to give. Pray for Marinka and her kids to wake up and one day-see the Light! read more

I accidentally went to USPS next door thinking my package was drop off. I realized in line the label said UPS! The worker advised to drop off at this place is next door. I ran over and was relieved I could drop it off. The place looks rundown (slightly sketchy vibe) and the man didn't say a word to me even thought I had spoken to him. I asked him for a receipt and he promptly returned one to me. Not a friendly guy as the other reviews suggest, but overall I accomplished what I needed to do and quickly! Good location (safety net for mistakes like mine) and got the job done. read more

Express Pack & Ship - Store front. - Notaries Near Me - Winnetka, California

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I went in here yesterday, and oh my word, what a warm and welcoming place, this is the most cleanest post office I have ever seen in my life, the floors had just been cleaned and everything was extremely neat and tidy, smelt to fresh! You could even tell that my mailbox was cleaned too! The service is amazing and the person at the front desk is so bubbly and entertaining I don't want to leave! Make sure to come here whenever you need to!! read more

Warning! Do not go to this location! I had a prepaid shipping label from FedEx. The owner demanded $1 to print the label! When I refused she told me "fuck you" and threw me out of her store and told me she was calling the cops! Save yourself time, aggravation, and money by not supporting this graft business. read more

This is my go to drop off shipping location. They always handle my packages with care. They also offer notary services and live scan services. read more

The environment here is like family, I feel so comfortable dropping off my packages here. Jebran and Marinka are the best.

I dropped off a pre-paid Fed-Ex package here on a Tuesday & it was being sent within state. The tracking didn't update until 8 days later on the following Wednesday. Now, I'm having an issue getting my funds for the item that I sent. This is a fed-ex drop off location, why wasn't it picked up until over a week later?! Steer clear of this place & if you HAVE to go here, make sure you get a receipt. read more

Terrible place. It took over 8 weeks for my package to arrive and I paid a "premium price" for faster shipping. I could've walked my package over for faster delivery. I called the business multiple times and they wouldn't answer. I live in a different state so I can't just pop in. I emailed them various of times and never got back to me. Not sure how this place is still running. read more

If I can give this place a -10 I would. I shipped 1 item which was a book and it took 6 weeks ! From LA to NY I spoke with usps (because that's who they used to ship with) and they said express pack chose the lowest grade of shipping and that's why I took so long. I paid $50 to expresss and usps said express only paid them $10 ! At least give me a little fast shipping if I was going to over pay. Unreal. I will definitely never go here again read more

Incredible customer service, quick and efficient service, very friendly staff, conveniently located, they have everything you can possibly need for packing and shipping! Our new go to place for mail and shipping services! So happy I found this location! read more

I came here to get finger printed for a new job. The place reeked of smoke. Somebody definitely smoked a cigarette inside. The guy who does the fingerprints was out to lunch, but came back about 5 minutes after I got there. The dude legit had what appeared to be taco sauce crusted on his finger while he was helping me. We're in the middle of a pandemic and he didn't even wash his hands before returning to work?! He was extremely rude to me the whole time, grabbing my hands with his dirty hands and yelling at me because his scanner wasn't working properly. At the end, he had the audacity to give me his business card because he's also a realtor and does taxes. As if I'd want to give him my business after how I was treated. read more

What morons. I brought in a time sensitive package that was a RETURN from Walmart with the "Return code"attached for FEDX and the mental midget sent it back to my address. Seriously !!!!! read more

ZERO STARS!!! WARNING!! This is by far one the rudest businesses I have ever dealt with! My daughter came in to get a live scan and only had her passport ID, which is a stronger form of identity than a state ID. Apparently, the man "helping" did not understand this, called my daughter a LIAR and then started laughing at her when she said she didn't have a drivers license. He laughed at her and said "well, then how do you drive?" In a very condescending tone. He was standing over her shoulder as she filled out her application for the live scan and was berating her. He is the most rude and disrespectful person to ever be in business. It's clear he does not have respect for females. This man should never get anyone's business EVER!! He doesn't seem to understand customer service, referrals and repeat business. STAY AWAY!! There are other businesses that appreciate customers. read more

I came here today for the first time and what a wonderful experience. Kristina was absolutely amazing. She was so helpful and made everything so easy. If you have to send any packages wherever this is the place to do it. I will definitely recommend and will be doing all my shipments here from now on. Left therewith a smile on my face thanks to Kristina!! Thank you for all your help and your wonderful customer service. read more

Very convenient! This store is under NEW OWNERSHIP and NEW MANAGEMENT! Way better than the management that was there before! They also cut keys! Very helpful with everything, they go out of their way to help you! read more

STAY WAY FROM THIS PLACE!!! Do not drop off your packages for FedEx or even for any other carrier. I dropped off an already labeled package for overnight FedEx delivery and it did not go out the day it was dropped off. The package was dropped off before the cut-off time and the lady there simply did not care. She was close when the FedEx driver came by, and he was unable to get the packages. This is not the first time this location has been closed during business hours. Well after I reached out to her since I showed no tracking activity, but that that a label was created, I asked her over the phone that I had dropped off a package a day before and it did not go out. She straight told me a story about the FedEx driver showing up but that he only took the boxes and not the envelopes, and that she even reached out to her to the FedEx's driver supervisor and blah blah. I asked her all I need to know if you could please confirm if you still have my package there, I have the tracking #. (I asked because I wanted to go get it back from here). She was so rude over the phone, refused to help and hung up because she claimed that she had a customer there. Worst customer service ever!!! I would not recommend anyone to drop off any package here, especially if you are sending an important document. This lady will delay your stuff. To top it off, I sent my sister personally to get my package back and the lady said it was picked up at 2:30pm which was at the same time I was on the phone with her...this did not make any sense at all. So, since the FedEx cut off there is at 4:30pm, I happened to go there myself and parked and waited for the FedEx driver to show up anything between 4:30pm and the closing time of 5:00pm... sure thing the driver showed up about 4:45pm and I see the driver that he picked up a box and an envelope and guess what!!! It was my envelope, and I tracked the package right after and it showed pick up. Lady is a liar 100% she will keep your package hostage and claim it was picked up and when she still has it there...she was claiming...oh sometimes FedEx drivers just take the packages and scan them at the warehouse to avoid wasting any time. Really!!! No!!!! Stay away from her!!!! RUDE!!!!! read more

Kristine is an amazing person who always goes above and beyond to keep her customers happy.

Post office next door was closed until further notice. With the retail side closed, all we needed was a small size box to ship some items. There were some on a cart but when asked, the older employee did not offer an explanation and immediately said he didn't have any. He was rude and had an attitude right off the bat. Absolutely no assistance offered. read more

Went there for their notary service. I didn't leave or get into it with the lady doing the notary because I was short on time and didn't want to go searching for another notary. Not going back ever though. First of all, this woman had an attitude from the moment she walked out. As if we were bothering her. She strolled down to us and started making a whole lot of unnecessary questions regarding the documents we needed notarized. Like where it was going, what it was for, etc. And not in the she wanted to chit chat sort of a way, but acting like this was part of her job by notarizing. I should include here I was a notary in CA for many years, and did not renew my license because I became a lawyer. A notary is not supposed to analyze the documents or give you any type of advice or opinion, because they are not lawyers! The take an 8 hour course, period. ALL they are doing is witnessing you sign documents, that's it! Their seal and signatures only signifies that they saw you sign. There is no need for questions about the document. That is overstepping their very limited role. It took all in me to bite my tongue and not tell her to just do her job and stop acting like she was some sort of lawyer. I asked her how much she charged per signature and she said $10 (the industry standard). But when it came time to pay she charged me another $10 for the "acknowledgement" which is the document the notary signs in CA. I shouldn't have been charged for this, I knew it then, but again, I didn't want to get into it with her, and it was obvious from her demeanor the entire time, she would have been straight nasty if I DARED to voice a complaint. I gave her her extra $10 and left and hoped that those $10 would bring some joy to her obviously lacking life. Will never be back here again. read more

Ridiculousness, This shop is the worst service around this area, staff is rude and unprofessional, last time they overpriced me but before they were rejected responsibility for stolen package it was drop off at their FedEx pickup point, Avoid them! read more

Honestly one of the rudest interactions I've ever had in my life. The place is absolutely disgusting to start off but the staff are even ruder. I came to get finger printed and the lady and staff were so rude yelling, being condescending and disorganized. I tried to be polite as possible but it was such an awful experience that I'm never going back. I wish I had read the reviews of this place before going because I would have never took a step in there. Honestly even if you had to drive farther away, go anywhere but here for fingerprinting. read more

Do not go here!!! They are terribly rude and have zero customer service skills. I went in there for a live Scan and the person was horrible. She was unprofessionally dressed with a horrible attitude. After waiting 10 minutes for her to show up to the store, her immediate reaction was "what do you want". I politely stated that I need to get a live Scan done. "Is your paperwork filled out", she snapped. Yes, my paperwork was complete; however, it was typed on there so she assumed it wasn't complete. She started arguing with me with a nasty attitude instead of just asking me to complete the form (which was complete). I walked out and will not returning. I wish I could give zero stars. Stay far away from this place. It's nasty and run down, just like the employees. read more

Don't get packages delivered here! When u go to pick them up they say the gave them to you already but it's all a lie!! And it smells like really bad cigarettes!! If I could rate with negative stars I would! Total scam! read more

I tried to use this place for a UPS return and it was a huge fail. There is an older light skinned man working here that has ZERO patience to work with people. He was very rude to the 2 people ahead of me. I was told I could drop off my return without a packing slip printed bc they could scan it and he got mad at me for not having them printed. I feel so sorry for this old man because he seems miserable. I won't ever give them business again for their awful customer service. I went to a canoga park location on Reseda that was super easy and efficient. read more

This is the worst mail box place ever!!!! Beware of this place! The manager has anger problems out of this world.... I've had packages come up missing several times. When the manager signed for it. The last time it happen I asked to speak to the owner and he got so upset he grabbed me by the arm. It took everything I had not to hit him. I had to take my business elsewhere after that. They are very unprofessional. I spoke to the manager after that incident and all he said was that he's sorry and the guy is old! So basically he can do what ever he wants. Another time I went to pick up a package from my P.O Box and he started shaking my package asking me what's this??? Terrible business!! I can't see how they are still in business... I won't even buy a stamp from this place! read more

They pretty much do everything like the other reviewer said. I've been here for notary services, faxing, and ups shipping. I forgot how much they charge for notary...$10 I think. Faxes are $1/per page. They're an authorized UPS place so you can drop off your stuff and they'll handle it for you. Convenient for me since I live walking distance. They also do passport photos....which I plan on getting done soon. read more

Mr. Suresh you can say what you want to say. We closed out our account, paid what we owed and returned the keys. We did not renew because of the horrible service. I was never upset until your employee snatched the package out of my hands violently. If you think that he is running your store great you need to open your eyes and just look at your yelp reviews! Look at what people are saying about the service at YOUR business. We took our business to another place that offers 1000% better service in a smoke free environment. Your never there anyway so I'm so surprised you bothered to look at your yelp reviews. You could have fooled me that you even care. I'm sure you never coached your employee on how to provide better service as he runs the place like a late night sleazy bar. Based on your post and you giving your place 5 stars it's clear you blame the customers and take no responsibility. Good luck! I'm upset I even have to give them one star. I went to this place to pick up a package today and left with no package even though I had it in my hand. The guy that works there the bald 80 year old with glasses gave me the package and said it would cost me five dollars to take it. I told him I wanted to talk to the owner to make sure this is a real fee. He refused to give me the owners name and said he is taking the package back. I was ok with paying the fee but I wanted to make sure the money was going to the business and not the guy that works there. He said he refuses to give me the owners contact information and that the owner is out of the country. That is when he lost it. He snatched the package out of my hand so violently and said I was not getting the package and that he is sending it back because I tried to get the owners information.I'm telling everyone who sees this and might be looking to do business with this company please do not do business with these people they are very bad people. I'm worried one day this guys anger is so bad that he will really hurt someone. In addition the service is very bad and they smoke in the establishment. Go down the street one block to the UPS, much more professional establishment. Good luck! read more

Never use this service.The manager has a very bad attitude from the moment i walked into this place.My package was never delivered and they are now making it difficult for me to receive my money back. I am going to make sure that UPS is aware of their services. read more

When I went in nobody was in there and it smelled like cigarettes I called out to see if anybody was there nobody answered not till I waited maybe about 5 minutes someone came into the store and asked if I needed help (obviously I did) I told him I needed a notary and told me to look for a lady outside in her car I was so confused on why I had to step out of the store I did it anyways Idk why but I did she then tells me to wait inside I'm guessing she was taking a smoke break I then go and explain to her what I needed but her tone and customer service was so rude I decided to take my business elsewhere . read more

If I could give a 0 star review I would because this place deserves it. This place has the worst customer service EVER! The lady who's in charge of the notary services is so rude and unprofessional. She has a MAJOR attitude problem and seems like she hates her job. People like her should never work in customer service. read more

TERRIBLE!!! I went here for a live scan and the person that does this doesn't show up until 1:30.I come back at 1:30 and had to wait in a store that looks like a 3rd world shop...totally run down.Then she shows up and parks in the handicap spot right in front of the store and walks just fine...Then this person tells me the live scan is $50 more than what the man tells me..whatever...I did the live scan and a week later I get a notice that the place that needs it never got it..I go back and this vile lady tells me its because the Govt shutdown...I tell her there was no Govt shutdown then...she lies and says there was..I ask for my moeny back and she rudely says no...So I filed a dispute with my credit card...DO NOT go here for a Live scan or a Notary ..totally inept EDIT..I just called another place and they said the total would be $79...NOT $124 They charged me!!! read more

The worse experience, I came this morning to drop off a package and the owner was very rude. I never going back to that place again.

I have had my PO Box at Express Pack & Ship for 2 years and I feel so lucky to have such a great service. The person that is always there, always taking care of the shop and helping the customers, is a fellow named Jibron. I know others have found him abrasive and he's gotten bad reviews but my guess is that he gives what he gets! He is so kind to me. I call and he immediately picks up, already knowing it's me, and let's me know if I have mail. Sometimes I even will get a text from him if I do have mail. If I bring something to mail and I don't have cash on me he usually tells me to pay later. He is truly one of the most kind-hearted people I know and I would recommend this business...but only to people who treat people as nicely as they would want to be treated themselves. read more