Normally I go to the ups store on Devonshire and Mason but only recently discovered this location and it's sometimes more convenient as it's on my drive home from work. I ship a lot due to Mercari and this place is easy peasy to just drop off for them to ship. Good parking. Good lot to get out of if you're driving north on Topanga. Friendly employees. All is good here. read more

I had a return to make (Zappos.com sent me used shoes and tried to pass them off as new!) and it was very fast and easy at this UPS Store location. The super nice guy who helped me out could not have made the return any easier! Plenty of parking, even a few 10 minute spaces right in front of the location. There were two other customers in the store, I still was done in under 3 minutes. I would definitely use this location again. read more

These ladies are always there when I need them to be! Thank you for maintaining fax-ability by in today's crazy world.

Package was scanned to another person, but claimed it was me. Identification doesn't mean a thing here, since They can just give your package to another person without verifying your identity. Tried to get to the bottom of it by calling SEVERAL employees employed by UPS. But no one seems to know what their job description is. Horrible service I do not trust this "secure" location to make sure I receive my package. I do take full responsibility for not picking up my package sooner. I will not be using this location for any further pick Up or ship out's again. read more

They are crooks. Here is what happened. I went there to send a package to my sister on the East Coast. It never got there. Instead, it was delivered to the wrong address. The picture taken by the delivery person indicated it was not where my sister lives, but we don't know where it went. I went to the UPS Store to get a refund. They said they'd take care of it. I kept asking for a month and they said it takes time. Long story short: I never got my money back. They made no effort to help me and they kept my money. They are crooks and I'll never go there again. I urge others to not go there. read more

the store is clean. the staff is friendly and fast. great problem solvers to help you find a solution.

Great service. Lovely and pleasant people that are happy to help. Nice store as well.

Great Service and Fast ,easy Parking Lots of space Quick in and out. I like Self Service Kiosk its very easy to drop off Package. read more

Amazing service provided by Nivi. Incomparable to other UPS stores. Will come here just to get their service

The lady made a mistake she scanned the wrong label.we found that the label show to her was not in use.the one she scanned was not belong to me the sender its from san diego address.we complained but she insist that she scanned the right one i kept telling her we dont give you the wrong label but she's a liar just to cover her mistakes and she dont listen what im trying to say to her she kept talking even im still explaining the situation. read more

Oh, how convenient this location would be for me. If only the employees had any sense of customer service. A smile on their face. A brain. If only. I came by to drop off an Amazon return. I was behind a woman who also had an Amazon return. She had a box closed up with blue painter's tape. She asked him to tape it better for her. No problem, he said, and scanned her QR code. He helped me next. I brought in a box that was open with the item inside. He told me it would be a dollar to tape up the box. I looked again at the QR code. It said, "customer packed." Really? This means I have to retape the box? I brought it in the original shipping box. This is a store that is ENTIRELY DEDICATED to shipping. Just tape the box up for me. Can you? Is it that hard? Wait it gets better. He charged me TAX on the one dollar. I had already reached into my purse and pulled out a $1 bill. Grudgingly. I didn't have any change. I looked at him incredulously. "How would you feel about not charging me tax?" I asked him. He figured out a way to remove the NINE ADDITIONAL CENTS from the charge. I hope they spend that dollar really wisely at this UPS Store because they'll never get another one from me again. Editing to add: how convenient (read: suspicious) that a new five-star review with a sarcastic reference to mine was added just three hours later. By someone who had never reviewed a business before. Now I know you do business dishonestly. read more

Great service plenty of parking easy in and out self service kiosk is easy to drop packages

I absolutely love this location. I'm so glad they opened so near to me. They're almost never busy and so helpful especially Katlin (sorry if I misspelled your name) she's helpful and answers any question I have about their services. read more

I went to this UPS store today, 11/10/23 to drop off an Amazon return. The "manager" behind the counter was extremely rude. He scanned by return barcode and stated, "that needs to go to Mandel". I said, "what does that mean?" With an irritated tone he responds, "I don't know contact Amazon". I tried to show him on my phone where it stated "return to any UPS Store". Again, in a rude tone he says to me, "contact Amazon." I had inadvertently started a second return and had him scan the wrong barcode. My mistake was causing the error when he scanned the barcode, but just his tone and abrupt manner will make me never come back to the UPS store. I went to the Amazon Fresh store down the street and the woman behind the counter was patient and sweet and helped me realize the mistake that was made. All my returns will now be completed at this location. read more

I called in needing help changing an address and I was having trouble with both the online and automated calling system. Matt was very kind and helpful. He even went out of his way to call and correct the address for me. I really appreciated his time. read more

HORRIBLE!!! When I arrived there was only ONE associate in the store and he was assisting a customer. Once the customer left, instead of assisting me, I was IGNORED! The associate was doing some faxing. Faxing can be done when there are NO CUSTOMERS to assist! I told the associate that I needed a UPS Plastic Pac, Legal Size-good description of the shipping envelope I needed. What does the associate do?? He presents me with a LETTER SIZE cardboard envelope that was perfect for a few pages, there was no way the envelope could handle my document package. He also told me the store DID NOT HAVE what I requested, further, he told me that I should leave my documents on the counter and he would get to it. I was HORRIFIED! The documents I had in my possession contain sensitive, confidential information! There was absolutely no way I was going to leave them on the counter and leave the store! It was apparent to me that this associate had not been PROPERLY TRAINED on how to handle customer needs! Following this interaction, I picked up my documents, left the store. I just wanted to let everyone know that this was a very poor experience, no concern for customer needs. I certainly won't be going back to this store! Edit|Delete read more

Their times listed for Sunday are incorrect it's open 10-3 so we go there an hour early but it was not open.

This was the longest wait that I've had in an ups store. The employee, probably the owner did not seem to know what he was doing and fumbling through the process to ship someti read more

Unfortunately I had to give 1 star , I'd give negative if I could I had a notification left on my door that a package was left at this ups access location I traced the package and it had been dropped off on 2-2-24 @ 10:59 am and signed by DANIEL, who turns out is the store manager Went there this morning and was told by DANIEL that the package wasn't there !! WTF!! He said come back later, so I did and was then asked for tracking #s, (which I showed him that he signed for it). an id and a lot of unnecessary BS. I have the door tag !!!! He then indicated the apartment # was incorrect and I needed to contact customer service. I thought as a manager HE SHOULD BE CUSTOMER SERVICE and help me !!! He has no business being a manager and is a very poor unprofessional example for this location. Next time I'll work to the sender to get the package , rather than deal with Daniel and this ups store !!!! It's fine to verify the information, but I was told package wasn't there after I gave the information and to come back, which was a complete waste of my time. The manager could have been more helpful and explain it the first time and save me the trip back read more

I came this morning with QR code to return a modem back to Frontier communications. There was one employee ( dark haired chubby Guy) and I was the only customer. I told that I'm following instructions to return here and showed him the QR code on my phone and he quickly barked at me to make the phone face him completely even though he could've easily scanned it . And quickly said that this is not a valid code and you need to call frontier I can't do it whith what you have. I left feeling something was not right. Drove up to the UPS near topanga mall and they were able to take the return but had to do manually do it. If the owner is reading this, this employee is sabotaging your store. If that POS is the owner, stay the hell away from this place. This guy is nasty liar and cannot be trusted with your business. read more

The UPS Store - Receipt from the other other ups store that processed the return that the nasty guy at this store didn't want to do. - Shipping Centers Near Me - Canoga Park, California

The guy that works behind the counter can be quite rude. He has a terrible attitude and I will not be frequenting this place again. If I were the owner I would not want someone like him interfacing with my customers. I am sure I am not the only one who had this experience. read more

Ive tried returning a product from amazon but the so called manager refused it unless i purchased an empty box from them. Despite many empties amazon boxes on the floor, he insisted he would have to sell me those amazon boxes that are on the floor lol really though? Whats next? Selling a used tape? Welcome to the neighborhood though. I hope your business thrive by providing these kinda services read more

Dear Owner of this store, Your Indian-descendant employee (first name A, Last Name P) told me we were closed when I arrived the store at 2:50pm. I said: you still have 10 mins before you close right? He said: But I'm very hungry because I didn't eat lunch. So... He stopped talking and indicating the door for me to leave. This UPS store has a good location but the owner needs to hire someone with professionalism. I don't feel comfortable to let them handle my important documentation. read more

As soon as I entered this place, I was greeted warmly by 2 ladies, Nivvi and Maya. That made my morning. I love getting good customer service. They deserve a recognition. They were fast and efficient. I've been to other UPS stores and they were not as friendly as this one. read more

They are always very professional, and they always have a positive attitude and their work ethic is amazing. Daniel and Tara always have a chipper attitude, which makes it such a wonderful experience to deal with them. Kudos to both of them. read more

Horrible service here. They can't even print. Incompetent people. Should've only taken five minutes.

Friendly staff with easy parking and quick in and out. Not sure why I bothered driving to the village when this is so much easier to get to.

used to be a great store. the little girl there has the worst attitude . horrible service!!!!!!!!!! read more

Horrible service! I went to return my spectrum equipment I got to the store 25 minutes before closing they were helping another customer and took forever. They turned me away after lying to my face that their system was faulty and they could not load the system to help me return my spectrum equipment. The associate was dismissive and I don't recommend UPS higher people who will not do their job they are being paid to do. Customer service is important. They also did not help the person in-front of me either and they ended up having to leave unserviced. I recommended they try fedex whom I normally deal with due to their superior service. read more

GREAT CUSTOMER SERVICE!!!!!!!!! very helpful with my shipment and staff was so helpful especially since this was my first time ever shopping anything! THANKS GUYSb read more

Convenient location and great service. Had to do a product return and I did not realize this was now a UPS store. Will come again!

Bobby is the greatest person ever He helped me to package my heavy stuff Thank you Bobby You are the best read more

Mercedes and Kaylin are the best employees. Love dropping my packages off here! They are always so helpful and Bobby is also the best.

This store has very fast service every time I walk in. Nice staff members, and the facility is overall very clean.

Had a very big, long, confusing return for Amazon and Daniel Hamilton was very helpful and patient the whole time! I'll be back to this location. read more

The best UPS Store, all the employees are friendly and give you the right information about your package, I'll recommend you to visit this location. read more

I went in today to mail a package. I walked in the door and said hello. The gentleman Daniel, who I later found out was the manager, didn't even say hello to me. He just looked at me. I told him that I needed a box and to mail what I had in my hand. He still had not said one word to me until he said, "well are you going to give it to me?" gesturing towards what I had in my hand. He was SO incredibly rude. I get it, people have bad days but to treat a PAYING customer like that is inexcusable. I will NEVER patronize this location again. read more

Went in to do an Amazon return and The clerk (Daniel Hamilton) was extremely patient and showed a lot of integrity. I was confused about the whole ordeal and we figured it out. Everyone here is so nice. read more

I rang the buzzer to get in and the guy was irritated. He took my package and I asked for a receipt. He said that they dont normally give a receipt, but he would do it this time, in a rude and belligerent manner. I told him that I always get a receipt when I turn in a package and how would I be able to prove that I dropped it off at the facility. He then gave it to me and started to argue that they dont give a receipt when you drop off a package to send to someone which is ridiculous. I will never go back to this facility and be verbally abused because I simply asked for a receipt to verify that i dropped off the package and to protect myself. Horrible service ! read more

Horrible staff this can be the worse ups store customer service there can be. Literally hanged up on me while I was talking, and while I was talking to him he interrupted me like 3 times, he should get fired. Why work somewhere ur miserable. read more