This was my second time coming to this FedEx Ship Center and it's quickly becoming my go‑to spot. The parking is easy, the entrance is simple to navigate, and both times someone was already at the counter ready to help. That alone makes a huge difference. What really stands out is the staff. They're friendly, helpful, and they actually smile. I never felt like I was interrupting them or pulling them away from something more important. It's a completely different vibe from the FedEx store where you can hear employees talking about who is going to help the customers up front. Here, you walk in and you're taken care of right away. For the easy access alone it's worth coming here. For the genuinely nice people, it's worth the trip every time. read more

FedEx Ship Center - Front door and sign above it. Only public entrance. - Shipping Centers Near Me - Canoga Park, California

This in an update to my last review. Parking 4: I'm happy to report that the parking situation has improved immensely and now there are plenty of available parking spaces. Their delivery try is are no longer parked in customer spaces and looks like that they have also figured out a way to stop no -customers from parking in the lot. Well done FedEx! Service 5: I have noticed that different FedEx locations exhibit different levels of customer service. Perhaps management and employee dependent? I always receive prompt and polite service at this location. The last Word 4: a solid option for dropping off or picking up FedEx packages. read more

See all

I've gone a couple times to this location and it's okay. First time, computer/scanners were down for a bit ...so took a bit of time to get at least one register working again. Second time, there was only 1 person helping everyone and well, the guy in front of me couldn't decide if he wanted his package shipped for the quoted price. Service was nice to get my package squared away, while the guy thought about it. Small, free parking lot. read more

FedEx Ship Center - store front - Shipping Centers Near Me - Canoga Park, California

Please don't go here! They won't even give you one piece of packing tape to seal your box! Go to UPS instead! They're not only friendly, they go above and beyond. The lady who works here is rude, doesn't smile, hates her job, and said, "We're not UPS!" No- you're not! Thx again! For nothing!!! read more

Worst customer service I've ever received at a FedEx location. Avoid this location at all costs. It took 10 minutes for the large woman with curly black hair to come out from the back and process my shipment. She had a horrible attitude and clearly hates her job. She was so rude she didn't even want to process my $200 shipment and she actually tried to convince me to go to a different Fedex location because she was unwilling to provide any assistance with my package. This is not a location for Fedex customers. read more

Lapresa was fantastic! Came in and was able to drop off a package quickly Without incident and with a friendly and bright attitude to boot! Thank you for the prompt service! She deserves the rest of the year off!! read more

Subject: Formal Complaint Against FedEx Facility at 2130 Vanowen St - Dishonest Staff, Falsified Delivery Attempts, and Supervisor Deception Since 2015 To Whom It May Concern, I am submitting a formal and serious complaint regarding the long-standing and unacceptable behavior of the staff at the FedEx facility located at 2130 Vanowen St. I have been living in this area and using this location since 2015, and over the past ten years I have experienced constant neglect, dishonesty, and what I believe to be deliberate mistreatment by the staff at this branch. I work from home and am physically present in my apartment during all delivery hours. Despite this, FedEx repeatedly marks packages as "delivery attempted -- recipient not home," which is completely false. No one ever knocks or rings my bell. In fact, in the earlier years (2015-2018), they did not even leave a notice -- just updated the tracking status with a false delivery attempt and left me guessing. After repeated verbal complaints, they changed tactics: now they do leave notices, but instead of placing them on my apartment door as required, they tape them to the mailbox area downstairs, which is not visible from my apartment. Often, these notices lack crucial information: no contact number, no delivery details, no name of the delivery person, and no instructions. I must track the package myself and visit the facility to get any answers -- and even then, I get none. What makes the situation worse is the behavior of the front desk staff when I try to speak to a supervisor. Every time I ask, they say the supervisor is on break, out of the building, or too busy. When I insist on waiting, they make me wait for 45 minutes to over an hour. Eventually, someone comes out and pretends to be the supervisor -- a different person every time. Here are two specific examples of deception:     *    A staff member named Juan, who previously introduced himself to me as the supervisor when another employee (Janet) called him out, denied being the supervisor on a later visit. When I asked him to call the real supervisor, he told me the person was on lunch.     *    After I insisted on waiting, a young man named Adam, no older than 23-24, came out and stated, without hesitation, "Yes, I am the supervisor. What's your issue?" It was painfully clear he was not. I believe they rotate staff members to pose as "supervisors" to avoid complaints reaching the right people. This is not just incompetence -- this is systemic deception and avoidance of accountability. I have been dealing with this facility for nearly a decade, and nothing has changed. The staff continue to disrespect customers, falsify delivery attempts, and lie to cover for one another. I demand a full investigation into the operations and staff conduct at this location. Their behavior undermines public trust in FedEx and violates the basic expectations of transparency and reliability. Please respond to confirm that this complaint is being taken seriously, and inform me of what actions will be taken. Sincerely, Tim read more

See all

I use FedEx often to ship uniforms overnight and they usually do a good job. This time I paid around $130 to send a 17lb box to Bakersfield, but it ended up in a completely different state and my employee only received an envelope. When I went in to fix the issue, the heavy set woman at the counter was rude and dismissive, telling me to just call customer service. I asked to speak with a manager and she snapped that I had an "attitude." I waited 30 minutes before anyone helped me. Really disappointing experience, they took zero accountability for their mistake and offers no resolution. I will be definitely using a different courier service from now on. Called their customer service line and they were equally incompetent. My package with expensive uniforms was completely lost. They advised to file a claim online to refund me and that was denied because my package did not have "signature required". FedEx is an absolute joke. read more

I leave snacks on my porch for drivers so they won't leave boxes in front of the door in plain sight and they run up, drop at the door, take the photo without noticing the 3 SIGNS ASKING THEM NOT TO LEAVE BOXES IN FRONT OF THE DOOR. read more

This place is Holly-Molly Big BS Already 5 years this FedEx Center not delivered properly the packages to me (I think that the same happened with other customers). So, they'll not deliver packages to apartment and their carriers just put on the "Door Tag" to the mail box in the hallway on our building and EVERY TIME told that no one in the apartment - they are lied because I worked in home and I'm in my appointment 24/7 by 365 days a year. In addition, it's happened already 5 years, and I try to solve this issue politely, but representative on the front desk lied me that they will be speak with carrier ...NOTHING changes already 5 years!!! I already spoke with Mr.Jacki (Manager), with Mrs.Luna (Customer Service) - the results ZERO: 1. The carriers NEVER wrote the date on the "Door Tag" 2. The carriers NEVER brought the packages front my apparent 3. The management NEVER try to solve this issue! In addition, when I try to speak with their manager, the guys on the front desk lied me that manager gone - EVERY 5 years they lied me that manager not here! So, guys, this FedEx Center is the WORSE CENTER in California ...try to avoid this FedEx's service in this place. P.S. As you see on the pictures, the carrier went inside into our apartment by didn't bring the parcel to my door and just left it TWICE on mailbox. In addition the carrier put two "Door Tag" in ONE day easily do it this way because they didn't write the date of attempt (!) - easy and "smart" ways to lie the customers, isn't? read more

FedEx Ship Center - The "Door Tag" on my mailbox - NOT on my door - Shipping Centers Near Me - Canoga Park, California

I had a great experience with FedEx, thanks to Kelly from customer service. She was incredibly helpful, patient, and professional in addressing my concerns. She took the time to ensure my issue was resolved efficiently and made the entire process smooth and stress-free. It's rare to come across such excellent customer service these days, and Kelly truly went above and beyond. I appreciate her kindness and dedication--she's a great representative of FedEx! Please stop by my restaurant at village. I will buy your lunch or dinner. Thank you again Kelly! read more

Super nice customer service, rocky went above and beyond. Thank you! Efficient and kind.

I frequent this place not by choice. Gotta do what you gotta do to move or get your packages. Just allow for extra time if you have to go here during peak hours. This place is not slow because of the employees, but because of the customers :/ read more

I had a frustrating experience at this location recently. I went to pick up a package for my mom using her FedEx receipt, but the employee working the morning shift, an older lady with brown hair, refused to give me the package because I wasn't the recipient. I understand that policy, but when I asked her to at least confirm if the package was at the location so I could bring my mom in, she still refused to give me any information. I explained that the delivery note left at our door was missing crucial information--like the time the package would be available at the store--and that this is information that would be visible to anyone. My mom has medical issues, so it's not easy for me to pick her up and bring her to the store. Despite all this, the employee was uncooperative. Later, I went home, brought my mom, and a younger lady at the counter was much more helpful. She told me that unfortunately, the package wasn't there yet and wouldn't be until 5:30 pm. When I mentioned the earlier experience, she even said that if it had been her, she would have given me that information right away. I had a very bad experience at this office, and I believe the lady working the morning shift could use additional training. She seems more focused on creating problems than helping customers. While I was there, I also witnessed another customer struggling because she didn't have her tracking number. The employee refused to help her, even though she could have easily searched the system using the customer's name. read more

After a bad review from me I get this back after a month since I sent it and paid for the shipping and didn't get my money back. Shame on this location and personnel. read more

FedEx Ship Center - Shipping Centers Near Me - Canoga Park, California

I have been trying to pick my package for the past 3 days. 6/23- FedEx came to my door and I wasn't home the gentleman informed me that the package required and adult and a signature. He said I can pick up my package at the FedEx location in Canoga Park later that day. I was not able to pick it up. 6/24- I went the following day during my lunch around 12:20pm a lady was there and I informed her that I came to pick up my package. She stated that it was out for delivery. I asked if I can put it on hold and she said yes to call not to do it online because the hold won't be placed on time. Before I left work I tracked my package and I saw the driver was back to the FedEx pick up location, therefore I drove there. I got there and I notice the lights were off, I walked in to a guy eating food and on his phone at the front. I told him I was here to pick up a package and he said the power is out. I can't track your package and I would not know where it is. I asked the guy how I can put my package on hold. He said "you can call the number at the bottom of your door tag paper". I called and I was not able to speak to someone only the automated system, which is very frustrating when you need to reach someone ASAP. The guy sitting there was no help at all. The nominated system informed me my package with be held at the Canoga park location ready for pick on 6/25. 6/25- I get there this morning. I had a Hispanic man in front of me. The guy mention to the lady that he was here to pick up a package. The guy was trying to look for the tracking number on his phone. The lady (GLADYS E) was asking for the tracking number. The guy was like which number pointing at his phone. Gladys stated rudely "the tracking number to the package you came to pick up" and made a face. The guy gave her one and she "stated that package got picked up already, so the guy gave her another one. Gladys stated "the driver already has that one in his truck, let me see if I can still get it ", she was able to get his package. I was up next I told her I was here to pick up my package. I placed the door tag paper on the counter in front of me. While I was checking on my phone if the driver was still at the FedEx location. She was like "what is the tracking number" twice. I was like the paper is right here while I was mentioning to her "I think the driver left already" she rudely said "yes he did you can come back after 5:30pm" and was ready to move on to the next person. I was like I called yesterday and put it on hold. She stated "well it is not on hold". I was like I called yesterday after 5pm while I was here since the power was out. Then she stated "I'm telling you that there is no hold". I was like understand. "I'm telling you that I called yesterday and did it through the automated system". I had enough of her and told her "I need to speak to a manager or supervisor". She's stated rudely again "okay you need to wait because the manager is busy". I was like well can you at least inform the manager that someone needs to speak to her/him that way the manager is aware. She was like I already told you the manager can't come until all the trucks are out. So of course she help everyone else and left me there waiting. Once she was done she went to the back I guess to inform the manager. While I waited the customer behind me stated "wow she was very rude and he apologized" which he should not have. After 10 minutes waiting, she came up to me and stated "so your package will be back at the facility at 2pm. I was like sorry but I don't want to speak to you. I need your manager. She was so disrespectful and rude. Speaking to customers like we were trash. Horrible customer service. She does not know how to work under pressure she seemed stressed out, unhappy and in a bad as mood. No good morning. No hello. Only "what's the tracking number". It seemed like she hated being there. To top it off she is Hispanic.... We Raza should not be treating each other with disrespect. We have enough with this cruel world. I think her being rude as fuck got me more upset then me come to the FedEx 3 times and not being able to pick up my package. Thankfully the Manager was attentive, heard me out and apologized. His name is Nelson Gonzalez. read more

Terrible location, really useless. They have zero ability to print there, with no reason as toy. Very rude and curt. I do not recommend this location if you actually need help shipping. read more

I've come here a few times to drop off packages over the last year and have always had a great experience. I've never had to wait long. The staff have been great. Very nice people. Always know what they're doing. They have a few carts for taking large or several packages from the car. The parking lot can get a little crowded, but so far I've always been able to find a spot. I've seen so many bad reviews for this place here on Yelp, I just had to leave a good one. In my personal experience, this is a perfectly good place to drop off packages. read more

The lady working there was nice but said she couldn't take my package so I had to go to the one on Ventura, I guess she didn't know how to do transaction. read more

Well, I will give it two stars because it seems like a nice facility if you just want to drop off a box and you already have a label this place is fine however, if you need anything, any help from the employees, any label printing, anything at all this is not the place. I feel bad for the employees who have no clue what they're doing. I bet they wish they would have stayed in high school. They look so miserable. Gerardo Padilla who claims he's the manager was by far the rudest person in the whole building Glady's equally as rude. Stay in school kids! read more

I hate FedEx with every fiber of my being, by far worse than UPS, Amazon, USPS. Getting packages at my door ALWAYS requires a ridiculous amount of effort and calling and emailing to try and track down why the driver won't use our call box or leave a slip to let us know an attempt was made. With that said... I'm forced to come to this center to try and get my packages way more than I want to. But when I come here like 6:30p, these two guys working are amazing and super patient and helpful. One guy has a slight Russian (?) accent, dude couldn't be nicer, as frustrated as people are. So, kudos to this night crew who make it less insufferable. read more

I just went in to deliver a FedEx package. The woman there was wearing her mask but pulled below her nose. I'm sorry but it's kind of like looking at a guy with his pants pulled down. "Oh I'm sorry - are my pants pulled down gosh! How did that happen?" Half right takes away from the whole aspect of feeling safe going into a store. When questioned, her explanation was that her mask kind of falls down and she didn't realize it. I tried to shrug it off, in order for her to feel better. But why was I doing this? The more I thought about that in the car, the more irritated I became. It's not about her. It is about our safety for each of us. Being laid back is not an option. If she puts her mask on correctly she makes it safer for me. When I put my mask on correctly I make it safer for her. read more

FedEx Ship Center - Shipping Centers Near Me - Canoga Park, California

Fedex is never able to access the building, even the fact that I gave the Code in Delivery Instructions. I have this issue almost every time I have an order arriving through FEDEX! No other delivery service has this issue on a regular basis. The Customer Service people apologize, but are unable to help or understand why they are not using the delivery code at the gate as it shows. I was told, as a help, they would call my cell phone when they arrived at the gate if they still had a problem, so I could physically go to the gate. That did not happen, only an email saying they could not access the building. Five minutes later another service used the code as indicated with no problem! read more

On the phone, You can NOT talk to a human being, no matter what. This is no reflection of this specific location, but their whole customer service policy of not being able to talk to a representative on the phone is absolutely ludicrous and ridiculous In my own language, it's complete b*******. A Karen might say that this is unacceptable. And it is! Everything is automated, and you keep getting the same error message that a representative does not have any further information. Sometimes you just need to talk to a frigg'n representative. And with Fed Ex, you can't. There should be some kind of bypass, or an option, where when you really need to talk to a human being, you can. read more

INCOMPETENT EMPLOYEE, NEEDS TRAINING ASAP. I visited today, 1/19/23 around 6pm to pick up a package that was put on hold. FedEX lady, brown skin, curly hair, around 50 years old, a little on the heavy side said I can't pick up a package because my name isn't the recipient's despite having the same address. Policy on the package says REQUIRES A SIGNATURE FROM ANYONE OVER 21. FedEx Lady says that recipient on the package is the only person that can pick it up. Well you see, we work and can't be home to wait for Fedex to knock once and sprint it back to their truck. So I drive home and call customer service, customer service rep said I can pick it up because policy says REQUIRES A SIGNATURE FROM ANYONE OVER 21, apparently Ms. FedEx-No-You-Can't-Pick-It-Up was wrong and was making her own damn policies. I'm home now, wasted gas, and I have to go drive back. Customer service rep on the phone was surprised I was told that I can't pick it up. He ended up confirming with this damn store that they are wrong, incompetent, and to stop making their own crackhead policies. Anyways, I go back to the store and Ms. FedEx-No-You-Can't-Pick-It-Up probably was done for the day. Another lady helped me out and apologized for Ms. FedEx-No-You-Can't-Pick-It-Up, wasting my time/gas. To Managers: Invest more time in training your employees with policies, please! I took my frustration out here on YELP and not on the employees. Someone out there is more frustrated and crazier than I am and if they encountered this situation this could have turned out very different in person. To Ms. FedEx-No-You-Can't-Pick-It-Up: you should have paid attention in those training modules they have you watch. read more

There aren't that many proper FedEx locations on my end of the Valley, at least not as close as the competitor. FedEx prices are better than said competitor for smaller packages & so I drive the few miles to this location. Parking can often be scarce & the wait time while waiting in line inside can be long. Service has been courteous though and that is much appreciated. read more

terrible absolutely terrible was supposed to recieve my package on Friday and now I waited outside today to open the door but all I see is the fedex car pass by my apartment and tells me they couldn't make the delivery which is so frustrating to see I just wanted my package and the delivery driver Henry could be better and could've just got out the car and gon to the door read more

They lie about delivering packages. If you request redelivery, it won't be done. I had a surprise present sent by My mother that didn't get delivered. I requested redelivery for a month with no signature. They claimed they came multiple times. This is lie, I have a Ring camera and there was never even one attempt; also I had waived the signature so that excuse was also invalid. And I could not pick it up since I worked 2 jobs. Come to find out, it was an edible gift and they had eaten it. I found out because she sent My sister the same package and when they refused to re-deliver, to her as well, she called and they tried the same lies; she also had proof they were lying due to her camera and she works from home. One of the actual employees told her he wanted to eat them. That is stealing a package. They then reported that we both were unresponsive and that they tried to redeliver multiple times and the mailer said to destroy them. So they stole both of our gifts, opened them, ate them, and lied about it. I went in to speak to a manager about it and dealt with Gladys. She was highly unprofessional, childish, disrespectful, carried a pathetic and disgusting attitude, and refused to get a manager. When I requested the phone number to make a complaint, she responded in the manner of an 8 year old. She smiled and in a childish voice went, "1-800-fedex." I responded "What is the actual number" 3-4 times to which she continuously kept saying in a childish manner, "1-800-FedEx." Thinking she was cute when she is anything but. Congrats on employing trashy, thieving people. Gladys should be fired and this entire FedEx center needs to be audited and re-staffed, including the manager that clearly allows all of this. read more

Not sure whose fault this is but I'd say the company as a whole is trash. I have missed two deliveries and now I am out of medication because this company is 10000% costumer unfriendly. I will now go out of my way to use USPS and avoid FedEx like the PLAGUE. When I missed a delivery, I actually felt powerless to ask this location to hold my package longer than 5 business days because I spent 20 minutes in an endless loop of talking to robots through menus and gave up. How stupid of me for thinking if I called a specific location's phone number, I would actually get to speak to a human who works there! Imagine my frustration that when I did try to pick it up, my package was already returned to sender. This, after I got a text earlier in the day that it was still there for pickup. I wouldn't even be here writing a 1-star review if FedEx actually gave me information or instructions on how to schedule a delivery, and if when I finally caved and paid for expedited overnight delivery, they actually LET ME KNOW WHEN THEY ARRIVED SO I CAN SIGN THE PAPER TO GET MY FLIPPIN MEDS. I swear this delivery driver must have been a ninja because he wasn't even detected by my dogs, which are not scary mind you as they weigh no more than 10 lbs. Overall, I hate you FedEx and you will never earn a dollar out of me again. read more

I would give FedEx negative stars if I could! All these idiotic scumbags are capable of doing is delaying shipments and losing packages. They are not reliable and their tracking system is pure trash that doesn't display all relative information. Always use anything besides FedEx. Even if someone tries to insist on using them, tell that someone to STFU and use something else. Always refuse FedEx and never give in! This company deserves to go out of business. PS, I will be looking to short your stock! read more

They lost 2 of my Mac computers and failed to deliver my flowers to my mother on Mother's Day. They supposed to deliver the flowers 3 days before Mother's Day and still after Mother's Day haven't even give me a delivery date. Thanks a lot fedex for stealing my stuff and disappointing my mother. You have failed me for the last time! read more

Came here today about 12:15pm and this just about ruined my day, came in just to drop off an international package that was going overseas and the heavy set Hispanic lady tending the counter (she was the only one there) was such a "B"tch on wheels! I don't know what she had against me but she had such a bad attitude first thing she asked was where's the label which confused me because I had the label and packing slip in the plastic envelope on my package plus I had FedEx copy in my hand. She said that's not the label the one in my hand was we have to scan the label. I was so confused but she was also saying this very aggressively like she was angry btw she did not want to take the paperwork from my hands or look at anything like she didn't wanna help me, this went on her a minute and she kept asking me "what do you want me to do!" She started to say other things but at that point my confusion turn to anger and I said shut up I'll just get somebody else to deal with you because you're effing rude and as I was walking out she says I wasn't being rude so I called her the b word. Horrible horrible experience she was treating me as if I kicked her dog or something. Anyway called my boss he calmed me down and told me just to go to the Northridge location he might be calling into complain but I'm not sure, Btw the ladies at Northridge were so sweet but had to go to the North hills hub because they were not authorized to ship the type of package I had. The gentleman at the counter there was also very nice very polite but I don't think I'd ever go back to the Canoga Park location just because of that experience. This woman should absolutely be fired and does not belong in a place where she has to interact with the public! read more

Came to drop off a package today and I was surprised at the friendliness of the front desk worker she was very helpful as well as charismatic. Thank you for your help. read more

UPDATED REVIEW... Moving it up a star only because I received fantastic service from two different employees! I hope this a new trend here... Been coming to this poorly run location for years because it's close to my office. The employees at the front counter are slow, rude, and incompetent. No wonder the post office is taking away overnight business in the shipping market! Avoid this location if you can. If you choose to come here then good luck!!! read more

Label wouldn't scan and they are not able to print labels at this huge facility. Wow. A FedEx office that doesn't print labels? There employee Jacob didn't offer any solutions and kept saying no he can't help. When asked for the manager he didn't care enough to deal with a customer. Worst location ever. Replace all the employees. This place is a dump. read more

Nice, professional group of people that work here. Young staff. I know they hate when crazy, inconsiderate, selfish people walk up in there demanding things when it's actually the customer's fault. It's hilarious. But they are pretty honest here and will go the extra mile for you. Ps: Thanks for not charging me to tape my box lol. read more

Was supposed to start my new job today but because of Fedex being incompetent I had to be delayed. I didn't receive my corporate laptop and called then 3 times, each time someone says something different about the package and the driver doesn't even have a phone to call. They attempt to deliver it but in order for them to get in I have to buzz them through the gate. They don't even try to find your name on the keypad and they don't have phones, how am I supposed to know when they're here?????. I still don't have my laptop and the problem has been "escalated" to a manager which I'm sure is another incompetent employee read more

I would give zero stars. My package is at the facility, it was shipped with 2 day shipping. I go to pick it up so I can have it in time for Christmas because it is not out for delivery and the 2 days has passed. I am told my package is there but they cannot get it for me and 2 day shipping doesn't matter. I will have to wait for them to deliver it. AFTER Christmas. Absolute garbage service. read more

Shady fedex-I got an email saying package delivered- no package- ring doorbell showed guy driving past house at same time- he never got out of truck- happened a few years ago too- lost my inhertance check when mom died and irreplacable heirlooms-no thx ever again! read more

My English is not good, but I try my best to thank you. On November 15, 2017 at 10:30am gentleman from fedex delivered my package to a very complicated newly constructed building to top floor although the elevator was not working and he had to use the stairs. I don't know his name, I called Fedex to find but it was not allowed to give his info. But I am sure fedex can find his name with my address and time of delivery. 20200Sherman91306 I really appreciate your service. The package was my medication from hospital. Previous package for last month was returned because they couldn't find my apt# and returned that for two times and I got that three day after they sent at Canoga office. Definitely it was not fedex fault. Mr.Gentleman that I don't know your name, but God knows and saw what you did, I pray for you and your family. God bless you. read more