Every time I come to this UPS Store, I'm greeted with kindness and a genuine smile. Polin consistently goes above and beyond to make customers feel welcome. She is patient, attentive, and always willing to help. The store is exceptionally clean, organized, and inviting, creating a great experience from the moment you walk in. It's rare to find such outstanding customer service these days, and that's why I keep coming back. Thank you, Polin, for your dedication and for making every visit enjoyable. Highly recommended! read more

My daughter shipped a package from here to Canada (small gift). Clearly the paperwork was not filled out correctly as about a week later we were told by UPS that we needed to fill out custom forms. We did and returned them, but the package still was never delivered (it actually was sent to a similar address blocks from us, but that is another story). Where this store failed - UPS won't resolve the issue and return the shipping fee unless we go through the store. But despite calling multiple times, no one ever returns the call. The manager is always "busy" or "out". So we have a package that was handled incorrectly, never delivered, and we are still out over $50 for the shipment. read more

One of the advantages of an Amazon return is that you sometimes have to go to a UPS Store. This was my first visit to the store on Reseda, in Northridge. This location has a spacious inside and there is a lot of room to move around. It is uncluttered with all the supplies arranged so neatly. The Amazon return was seamless. All I needed was to tape the original packaging, which was kindly done by the charming owner, Polin. She was smiling, courteous and welcoming. It was a nice place to be with high class customer service. read more

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Very easy to park as they have a lot in the back! Staff seems to just want people to come in in out, which can be good if that's what you need too. Just did some returns read more

Returns have always been a matter of stress for me, but the employees were extremely understanding while also providing helpful insight. Polin, the store owner was extremely helpful when it was clear we were confused on the shipping process. She was so kind and patient, I see myself continuing to do any postage at this specific FedEx. read more

Clean and spacious but a little dark, when I walked in i felt like only half the lights were on. Dropped off and was in and out in less than 3 minutes. I love that there's parking behind the store because street parking would be a nightmare! Now that I know I'll probably utilize this location more frequently! read more

The people who work here are ssssooo friendly & willing to help. Every last one of them. During the holiday season when it was crowded, they actually apologized for the wait. Unlike my previous UPS box location, this location offers the ability to access your box 24-hours a day with your key. Parking: street parking in front, parking lot in back accessible via the alley. FYI - The coffee shop next door gets very crowded & they tend to take up a lot of parking. read more

I came in to return a few Amazon items and the service was quick and efficient. There were only two customers ahead and the employees did a great job. I see why the ratings for this location are high. read more

The UPS Store - Outside - Notaries Near Me - Northridge, California

The employees are generally friendly and the process is efficient. I discovered that there is parking in the back and I have started using this location more for Amazon returns. The lot can get full but may be less packed when the CSUN students are on break. read more

This store is a throwback to an era where customer service and the customers being serviced comes first. As a business owner myself I noticed the attention to detail, along with the politeness of the staff make going there a positive experience. If you need anything shipped I could not recommend this store and their crew more. read more

this is my new favorite ups store. BELLA is the best! first of all she went above and beyond; extremely helpful and efficient! so fast! i was in and out before i knew it. her positive and great attitude made my day better. 10/10 read more

Great ownership and service. Fast in and out with knowledgeable employees. The ownership definitely shows and she caters to all with exceptional service. All my returns for Amazon go through ups in northridge. read more

The UPS Store - Notaries Near Me - Northridge, California

It's really nice and refreshing to see a UPS store that is kept up nice, clean, organized, with welcoming staff. I'm not used to it...this is why I felt compelled to leave this review. read more

I've had consistently great experiences at this UPS Store on Reseda Blvd in Northridge. I've shipped packages here many different times, and every visit has been smooth and stress-free. The employees are always welcoming, pleasant, and incredibly helpful. Highly recommend! read more

The staff here are always prompt and quick to serve your needs. There is usually 2 staff at the counter, which is great if 1 staff gets backed up by a customer. I've come here multiple times and had no problem getting packages sent out. It's always clean, organized and well-kept. I have no issues here and would definitely recommend coming here to this branch! It's on Reseda blvd, which is bustling with other businesses nearby. The private parking space is entered through the side streets which come to the back, but there is also the possibility of street parking (which I don't recommend during busy rush hours). read more

The UPS Store - While waiting in line - Notaries Near Me - Northridge, California

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I have never had a problem here. Most of the time I have done Amazon returns, which they are very quick when you do them through UPS. The staff is very friendly, and the place is quiet most of the time. As far as prices go, it honestly just depends case by case. The times I have shipped packages out of here they were very good with taking care of the items and helping me package correctly. Keep in mind there is parking on the side if you can't find street parking. read more

The UPS Store - Entrance - Notaries Near Me - Northridge, California

I stopped in this store today because I avoid the UPS store 0.2 miles from my home because it's often a bad experience. I received great service and helpful information. I will be coming to this UPS location when possible for shipping all my business orders. I strongly support small business owners with great service. The store was also most immaculate UPS store I have ever been in. read more

Great ownership and service. I walked in and was immediately impressed that the store was not only clean, organized and well-run, but also led by someone who truly cares. Pauline, the owner, was absolutely delightful and clearly dedicated to making sure every customer has a great experience from start to finish. You can tell she puts her heart into this business, and it really shows. I would drive to this UPS store even though there are ones closer to me. read more

I've been to many UPS stores but this one by far had the friendliest workers. I had to do some amazon returns and the lady working helped me out quickly and efficiently. She was able to process the returns easily and with no issues. I will definitely be back for any future returns I may have. read more

Love this location! They are so helpful and friendly. Always a smooth process. I will only be coming to this location!

This issue has still not been resolved! It has been an over a month and UPS keeps denying my claim. The Northridge store has tried to help but the claims department keeps denying it. Please have a district manager contact me asap! This is unacceptable! read more

The UPS Store - Everything was broken! - Notaries Near Me - Northridge, California

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Customer service was poor. Next time I will go out of my way to go somewhere else with someone who could be kind to help instead of someone who doesn't want to be there. read more

Fast, friendly and efficient service! I was in and out and well taken care of. Highly recommend!

One star horrible experience ive been their mailbox customer for a year, came in to renew and was treated like trash, worker came in added a manual late fee because it didn't pop up on the system and she was smirking the whole time and when i asked to call the manager she put her on the phone and kept smirking and laughing about what i'm saying like it didn't matter. You lost one will never renew with you guys again. read more

My husband had his student aid paperwork notarized here, and the notary skipped over the Evidence of Identification section on the Notary's Certificate of Acknowledgment so his aid got denied. Thanks, guys. read more

I have to give this UPS store and Polin and 5+++++++ Unfortunately, I was having an awful day a week ago and went to return some Amazon items. I did not have them boxed and needed to purchase a box. Shame on me for taking my bad day and KAREN attitude out on Polin. No matter how uncooperative I was, Polin still continued to provide me with caring EXCEPTIONAL CUSTOMER SERVICE!!! Fast forward to yesterday when I had to return some more Amazon packages. And again, I needed to purchase a large envelop for me return. First thing I did was to apologize to Polin, the NEW OWNER!!!! I informed her that, though I was not kind to her the first time, I knew I owed her an apology, and I did profusely!!!! My business will always go to this store, this remarkably kind woman and her super nice staff. Thank you Polin for providing me with kindness even though I did not offer you the same! THANK YOU FOR YOUR PATIENCE. Because you just don't know what people are going through. I appreciate you not giving me what I gave you, but instead, treated me with respect. THANK YOU POLIN for bringing your business to our community, training yourself and your staff to rise above and showing your customers, the right way to deal with difficult customers. (".") Best of luck to you. I pray you are every successful as the new owner....CONGRTULATIONS AND MUCH LOVE AND RESPECT TO YOU AND YOURS!!!! read more

Polin, the owner of this location, couldn't have been nicer, more understanding, or more helpful. This location is close to my work and it was my first time here and I had a historical amount of Amazon returns to do. Polin and Faith made me feel welcomed and they were so understanding. I profusely apologized multiple times and they both reassured me throughout the process (I was there for about 40 minutes people!!). At the end of the transaction she thanked me for my business and said she hopes to see me soon. This small goodbye was so appreciated by a fellow small business owner. You rarely hear it these days but it goes such a long way. Next time I need something printed or shipped, I'm definitely stopping in. Thank you for being such a kindhearted person and professional business owner, Polin! And thanks again for your understanding, Faith! Kindly, Your Package Princess read more

The UPS store in Northridge located 9227 Reseda Blvd is highly recommended. Lori provided excellent customer service. I love coming here because she is very helpful, kind, knowledgeable and provides 5 star service every time I come in. In this crazy world we need more people like Lori. Thank you again for being professional and kind to all your customers. Great service. read more

Lowry has been one of the friendliest kindest and most patient representatives at the UPS store, I have doubled this location the friendliest UPS store in many cities surrounding Northridge. I am very thankful for her, she is wonderful to work with, she is absolutely professional, and represents the company well. read more

The UPS Store - Notaries Near Me - Northridge, California

This place is a gem. I was driving nearby running other errands and had some Amazon returns in the car. I saw how many perfect reviews and decided I would hop in and do the returns there. I had so many boxes I couldn't carry them all so I threw my car keys in one of the Amazon bags. I can't believe I taped the keys in and they were almost shipped off to never never land. EVA at this UPS intercepted them and saved my car keys. I can see why this UPS Store has impeccable reviews. Fantastic people, patient and such warm service. Thank you Eva and team. read more

The UPS Store - Saved my car keys from being shipped in my package. Everyone is so nice. - Notaries Near Me - Northridge, California

Parking Is in the back. Amazing, friendly customer service. Store is clean. The staff is kind and provided extra envelopes to me. All the equipment seems to be working. I wish this ups was by my home. Parking- no charging stations. read more

Yesterday I went to the Northridge UPS store to return a large gift sent to me from Amazon. The experience was a really positive one because the service was not only exceptional, but Polin was so kind! Customer service is really important to me and it was obvious that Polin takes her job seriously and does it with care. Returning the package with so easy with the bonus of an enjoyable interaction. read more

Mervin and Faith were outstanding - efficient helpful kind. This ups store is consistently excellent in all ways.

This location has limited parking available. Additionally, if a package requires additional tape, customers are required to purchase it. In comparison, I've found some other UPS locations to be more accommodating. read more

Good customer service. Came here to ship an Amazon return on a Saturday morning--not busy. They have helpful staff and quick too!

Hidden Gem. Clean and clear, no long lines, friendly and wonderful people who will get you in and out in a Jiffy. I come here to buy stamp books, return Amazon packages, and ship most of my stuff. Most definitely COVID-19 safe! Fun fact: their front facade is on the UPS store national Ads! read more

Best customer service! Fast at serving the customer. Fast, friendly. Offering the best way to ship out an item. What saves you the more money. The staff member are young though they seem to take their job seriously. I love coming to this particular UPS store. I highly recommend coming here. read more

I recently had an issue with amazon when I brought the items for return but Pauline and Faith were able to help me out even though it was an issue from amazon's side. They are amazing and super friendly at this location. This is my go to store from now on read more

I have been a long time customer dropping off my packages here. Typically I have all ups packages but sometimes I have usps in which they offer the service to take and scan the packages. Today, I did have about 20 usps packages (more than usual) and I dropped I wheeled them in bc I am 8 months pregnant. The manager who is a more elderly lady, immediately started complaining on how she had to scan these packages (a service they provide) and then at the ends tells me " do not come here again with these many packages, I will not accept it." Her tone was rude as if I did something to her. I was shocked bc usually everyone is so pleasant there. I have never had an issue until today. If you can't take packages from usps...fine, but don't advertise that you offer the service of taking and scanning the packages. It felt like they just wanted to complain the entire time of doing their job. I am truly disappointed in how the manager handled it with her attitude. If there is a limit on how many packages can be dropped off they should express that in their service. read more

This store offered great service when I visited about 2 years ago. Apparently, there was a recent ownership change and a decline in quality as part of that package (no pun intended). I came here yesterday to send a package over sees, but the clerk was clueless on how to access or establish a customer profile in the UPS database. Furthermore, this new associate was rude and condescending; instead of admitting his mistake and trying to correct it, he chose to match wits with the customer. I got impatient with this employee and decided to do business with another store. Overall, I'm not difficult to please; conversely, I will not tolerate a self righteous attitude. read more