I went into this UPS store hoping to purchase a large envelope along with a few stamps, then have them mail it for me. She politely weighed my envelope and furnished me with the appropriate number of stamps, and I began to address my envelope to be mailed. Once I finished preparing the envelope, I took a position at the end of the line so I could pay for the stamps and envelope. Once I reached that same service representative, she informed me that there would be "no charge". I reminded her of the materials I had acquired and she again replied, "oh no sir, no charge!" I'm still in shock; so nice, so polite, so professional-that's why I come back to this store read more

Location 4 stars: Southeast corner of Tampa and Rinaldi, on the West end of the shopping plaza, near Tampa. Convenient parking on the main lot and in front of the store. With Amazon Fresh gone the parking has become much easier. Before, the main lot was always very packed. Venue 4 stars: Smaller location. It can get very busy when they first open up and in mid to late afternoon when the ecommerce guys show up with their many packages :). They accept UPS drop-offs and offer packing and Notary Services on site (call ahead to make sure the Notary person is there) and you can drop off your Amazon returns there as well. The service desk opens early (8 AM on weekdays, 9 AM on Saturdays and 10 AM on Sundays) but closes at 2:30 PM on Saturdays and 3 PM on Sundays which can be inconvenient. They used to be completely closed on Sundays but have recently changed this as they are now getting an influx of Amazon returns after the Amazon Fresh store shut down. They also have P.O. Boxes for rent. Service 5 stars: Friendly and helpful staff. The Bottom Line 4 stars: Convenient location for UPS services and Amazon returns. The nice staff are also much appreciated! I wish they closed later on Saturdays and Sundays! read more

The UPS Store - Outside - Shipping Centers Near Me - Porter Ranch, California

This is my favorite UPS. Plenty of parking in the lot. Very friendly and very quick service. Even though a lot of people use this UPS, the staff are efficient. There's hardly ever a wait. So dropping off packages is a breeze. They just scan and hand me a receipt with the tracking info, done! I do wish they had an automatic door for those times we're carrying in a big package. But because they have a stream of customers, someone always helps hold open the door. read more

I had such a great experience at this UPS Store in Porter Ranch. It's located in the shopping center between Rinaldi and Tampa, right by Amazon Fresh and the other little shops in that plaza, so it's super easy to find and convenient to get to. I came in with my mom because she needed to get a copy of her marriage certificate notarized, and the service was honestly exceptional. The young man helping us was incredibly attentive and kind. He explained every single step clearly, made sure we knew exactly what needed to be filled out so everything would be correct and official. I accidentally made a mistake while filling out the form, and without hesitation he handed me another copy. He was patient and helpful the kind of person that makes you walk out feeling grateful that they were the one who assisted you. The notarization was only $15, which is very reasonable considering the service and professionalism we received. My mom signed everything, and the whole process was quick, smooth, and stress-free. If you need anything notarized or any UPS services in the Porter Ranch area, I absolutely recommend this location. Kind people make such a difference, and this store definitely has them. read more

2/1/2025 - After a baby fall from a high chair, we decided to return it to Amazon (The faulty is a human being error). I came in this UPS store with an original box, plus a 2nd box for shipping - that box is too small to fit the remaining two pieces). I told her, "I will pay for the new bigger box for this returned product). The friendly staff printed the return receipt, handed to me and told me, "I will combine two boxes into the original box so that I do not need to pay for the second box for shipping. I am impressed with a friendly UPS staff at this location. If everyone acts like this UPS staff, our country will be the best in the world. read more

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I love this UPS store I've been going here forever and it's always good customer service and fast process. It's a small store but they work very efficiently! I like it I'll come here for faxing, shipping, and if I need copies! They have good workers at all times they are very nice and patient. They never mess up on what you need done. That's why I come here. It's very convenient for me and good values. They to take AARP and triple discounts for certain services, which is always a plus! Good value for sure. Management is doing well with running the business smoothly! It gets very busy during the day, but the wait goes by extremely fast to me. Parking is in the lot which is a pretty busy lot! But you will end up finding parking since it's a huge lot! Lots of spaces! Overall, I highly recommend here. It's my fav UPS store ! -Marshay D, read more

The UPS Store - Waiting for my turn - Shipping Centers Near Me - Porter Ranch, California

Amazing service. Have visited this business many times and always very pleasant service and helpful. Great customer service. Will choose this location anytime read more

Even tho UPS destroyed 4 of my expensive PCs during shipment, the staff here were wonderful in helping me out. Will is the MVP of that store and if it wasn't for him I would be taking my business elsewhere. read more

Always helpful and efficient! A lot of people go here so you know it's good! Amazon Fresh in the same complex as well as a couple of good restaurants and right next door to a donut shop read more

When I am in the valley I go to this UPS store. This location has great customer service and is very helpful. It's small inside and sometimes a long line, but the employees moved the line very quickly. Great prices and you can use your AARP to get an additional 10 percent discount on boxes, folders, envelopes, etc. Easy parking read more

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UPS stores are small businesses. This small business does not value with clients and could care less about customer needs. It's better to support the other UPS store on Devonshire and Mason. At least they value their customers, are much nicer, and will go above and beyond to meet the customer's needs. They also won't stare you down while you wait outside Just because their clock hasn't started. Don't be open on Sundays if you're not willing to actually be open on a Sunday. read more

appalling customer service here. I usually go to the UPS store in Chatsworth on Mason, but they were closed so I thought I'd try this one. Regret it and I won't be back. read more

I stopped by this UPS store on my way back home from work to return an Amazon order. This UPS store is right off the 118 freeway near Amazon Fresh so its in a big plaza with a lot of parking spots. I was able to park right in front of the store. When I walked in, there was 1 person in line while the 2 staff members were helping out 2 different customer. They were having issues so I had to wait like 5 minutes in line. The store is not big so just having 4 people inside is already filling up the store. When it was my turn, I just put the package on the scale and the employee scanned the QR code on my phone. He asked if I wanted a receipt and that was basically my time in the store. read more

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I have been going to this UPS Store, sporadically, for many years to fulfill my UPS shipping needs. Every time I visit, I am in a hurry, so it has been in and out, with ease. So much so, that I have failed to hit the pause button and to reflect, on how good a job they have done for me each and every occasion. Even when they are crowded, the staff will make sure that you are acknowledged and do not feel left out at the end of the line. On my most recent encounter with them, I had to return ship a new carpet. I rolled and taped it up, but when I got to the UPS Store, they politely informed me that it needed to be in a box and they could supply one for close to $9. I agreed and purchased this item, but did not see it. They printed out the prepaid label and said that we could be on our way. They, would box the carpet, affix the label, seal it up, and make sure it was mailed. Now....that is what I call superb service. read more

Love going to this UPS. All the staff is friendly and efficient. They always make my returns quick and easy. Keep up the great work!!!

A) My packages have been misplaced and or have come up missing more than once. B) I don't receive delivery confirmations, if I don't track my own packages I would never know that they have been delivered. C) your timing has to be good. If ur wait times in line may be a little long. D) I had a packages delivered Oct 4th and here it is Oct 28th and they don't know where my packages is. I brought it to their attention on Monday Oct 25th that I received a package that I never received. 4 days later I'm still waiting for the manager to call me. I've even been up there to see what's going on and no info. read more

Sopa was phenomenal. We were packing for a cross country try move and he took such time carefully packing and wrapping all of our items. 4 very well wrapped, heavy boxes later we were done. Very friendly and understanding, even after 2 hours of work! Thank you for everything, you are greatly appreciated! read more

Just wanted to leave a quick review of a really great UPS store in the valley! Every single time I come to this store I'm greeted with a smile, you can't see it under the masks but you can feel it in the energy and attitude of its employees! My guys Joseph and Edgar are always busy working hard every time I walk in but they always manage to take the time to acknowledge me, Edgar is always always doing something keeping busy from the back to the front of the store and Joseph is always ready, helpful and knowledgeable when I have questions about shipping. Both of these guys really make me feel like this is my UPS store. So if you're anywhere around Porter Ranch, do business here, they are the best UPS Store, period. read more

Workers @ this UPS are friendly & helpful ! Delight coming in to this location. The guys answers my questions with a smile. read more

This UPS store is absolutely so efficient and kind !! I have used them for all the returns that require UPS.

I sent a package box to this address with a check inside, never cashed, I contact a person he said never received it, USPS Tracking information said DELIVERED LEFT WITH A INDIVIDUAL. A PACKAGED IS LOST in the store ! All the trouble of cancel a check and send product again. They said going to reimburse up to $100.00. I wouldn't recommend to have business with this store. read more

Conveniently located, helpful employees. Quick service for drop out packages or getting prints done. They also have mailbox rentals

Will is the best. He always takes care of me every time. Great customer service , super friendly and nice ! Highly recommend this location

Great customer service . I rented a book from Amazon and thought it was easy like alll my other returns. Take it to a Whole Foods and drop it off. But this book was from a 3rd party so I needed to take it to the UPS store. I went inside. All I had was the book. It was not packaged. I did not print a label. Nothing was just ready. The young man behind the counter printed my packing slip after I emailed it. He packaged it and wrapped it up. Made everything so nice and easy. Way to go! read more

Anyone who goes here, read my warning!!! Most of the time it is pretty good and quick so you don't have to stay long. They pack stuff good. However, I was using my eBay again after a year, I saw a negative review of me. The item I mailed out was during the holidays last year. This upset me so I read what it says. It seems they only wrap up the collector's box very quickly with plastic and put a shipping label and mail it out. So when he got it, the plastic is torn and the item was damaged. I realized this happen last year and it will be hard to get their side of the story. It may even be temporary employee. From now on, I be watching you pack it before I leave. I recommend everyone else do the same. Especially during the holidays since they may be too busy to pack it properly or it might be a temporary employee working there. read more

I am deeply frustrated by the terrible customer service at this store. I made a Notary Service appointment on the UPS website for the following day, Monday October 12th at 4pm. I received a confirmation email reminding me of my appointment and confirming that it was still on schedule this morning around 2am. Upon my arrival to the store at 3:58pm, I was informed by an employee working there that this store does not honor appointments, and that they "do not pay attention to the appointments at all." There was nobody there to assist with the notary service. Upon getting back in my car, very aggravated, I noticed that they sent a cancellation email for the appointment (with no explanation) just two minutes before my appointment was supposed to take place. What is the point of me making an appointment at one of your stores and you confirming it, only for me to arrive and be told AT THE TIME OF MY APPOINTMENT that the store does not even pay attention to them? This was an absolute waste of my time and I'm very frustrated at the terrible customer service provided by this store. read more

Michael was so helpful! I needed to get a document notarized and he was efficient, helpful and knowledgeable. I will definitely use this store again! read more

Michael was such a big help! Needed to ship something last minute and was frazzled. He was so great and reassured me that it would get there on time. I will be returning to this location. read more

I only go to this store for my notaries because Michael and Aaron do such a great job.

Michael and Aaron are always nice and friendly. Whenever I visit this store, they do their best to help with my packages and greet me with a bright smile. read more

This is my go-to UPS store for all of my shipping needs. The employees are very helpful and friendly. They make an effort to help you out the best way they can. The only thing I don't like is the new $1/monthly fee to have PIN access to my mailbox after hours, but I understand. I hope in the future they can include this fee in the $300/year mailbox fee for business customers. read more

Honestly everyone there EXCEPT for George is a nice person. George always give me attitude and always has bad vibe. Idk why.

I've only had terrible service here unfortunately. Overpriced notary of$30 that they hide the price beforehand. Set up an appointment and they're not available when you arrive, waiting waiting waiting. Is it just the location why they get business? read more

This store used be good for the service, but not anymore. I dropped off a package yesterday around 4:12 p.m. (definitely before the cut off time). I just found that the package was not shipped out yesterday and the estimated delivery date is delayed to one more day. It was not the first time. I had same experiences a couple of time at this store. I did not pay too much attention previous times because they were not timely sensitive packages, but yesterday packages was very timely sensitive. I asked the clerk that should the package being shipped out yesterday and the clerk answered yes, but actually not. Also, about a week ago, I tried to drop off multiple packages at this store, but they refused to accept my packages. A clerk said they had too many packages not shipped out yet and they had no more space to store the packages. Should be all packages shipped out if they are dropped off before cut off time? I had to go to other USP store about 3-4 miles away. I should use other UPS store for the timely sensitive package shipping next time. Also I may need to file a complaint to UPS to make this store improve their service back to used be. read more

The UPS Store - When the package shipped out from the store, the tracking should be shown like this photo. - Shipping Centers Near Me - Porter Ranch, California

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I was politely asking help to track a package and bottom line it was the store's bad for shipping it to Amazon but the guy I spoke with (chose not to name him as I don't really intend to put him in trouble) wouldn't even emphatize and was making it sound like it was my fault. It was not a good experience at all. read more

We needed a notary quickly within our schedule. They charge the fully maximum allowable rate for notary services, but it was just as fast as we needed, and they were so friendly. read more

I needed to return rental books. Edgar made it simple and easy. I forgot my box, he accommodated with a smile. Customer friendly and efficient. Convenient with plenty of parking. read more

Absolutely outstanding customer service beyond belief! Had a couple of boxes delivered there and I am not a PO BOX owner and they still treated me like one of their customers and gave me the friendliest service, with an awesome attitude and very big smiles! Marco the owner was amazing and Michael in the front desk was super cool and they both made me feel so good about coming here that I don't ever want to try or go anywhere else! Thank you so much for making me feel so welcome, your great vibes and for being so nice and helpful in this crazy unprecedented times. We need more business owners and business staff to be like you because nowadays people have a bad attitude and frowns everywhere! If I could give you 10 stars I would!!! read more

Edgar was friendly and easy to work with. Made the process as easy as possible. Favorite UPS store.

They were extremely helpful at the store, they fixed a packaging situation that I didn't know about. I'll definitely be going back to this store for all my UPS needs. read more