Cancel

    Open app

    Search

    US Post Office

    2.8 (353 reviews)
    Closed 8:30 am - 7:00 pm

    US Post Office Photos

    You might also consider

    Recommended Reviews - US Post Office

    Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
    Yelp app icon
    Browse more easily on the app
    Review Feed Illustration

    Reviews With Photos

    Nohely M.

    This location offers passport services and even accepts walk ins, but beware it may not be guaranteed. It is best to show up as early as you can and just form line. Some people even came with foldable chairs. The line does go along in waves and this is because they prioritize the people that show up with appointments. It is much smoother to come prepared with your forms filled out except for the signature and make your check readily to be sent out with your application. The documentation list is pretty clear and the actual website gives you all the details including the fees to be paid. Once you are inside you are given a number and you continue to wait. It was well organized this past Thursday. Overall, we ended up leaving there close to four hours, it was brutal but we made it out. They have a large parking lot and there is no public bathroom. Come prepared to stand and wait or make an appointment but still expect to wait in line.

    Construction on the parking lot
    Ayrat S.

    To: United States Postal Service - Consumer Affairs Subject: Formal Complaint Regarding Supervisor Conduct and Facility Accessibility - Sherman Way USPS Office Date: June 11, 2025 Dear USPS Consumer Affairs, I am writing to formally file a complaint about an incident that occurred at the USPS office located on Sherman Way on June 11, 2025. While I do not contest that I arrived one minute after the official closing time, I believe there are critical contextual factors and improper conduct from a USPS supervisor that require official attention and response. 1. Facility Accessibility and Lack of Notification On this day, I was heading to the Sherman Way USPS office with a 10-minute time margin before closing, which is part of my regular habit to ensure timely service. However, as I turned from Sherman Way toward the entrance to the USPS parking lot, I discovered -- for the first time -- that the entire parking lot was closed off for reconstruction. There were no signs or prior notifications on Sherman Way or near the facility alerting visitors that parking was unavailable. Drivers only discover this when they already attempt to make the turn into the lot. Consequently, I lost several minutes searching for alternative parking -- which is extremely limited in this area -- and ultimately reached the entrance of the USPS office just one minute past closing. While I accept that by the letter of USPS policy, I was technically late, it is clear that this delay was caused not by poor planning, but by a lack of communication from the USPS office to the public. As supervisor, Ms. Gain (name uncertain) bears responsibility for ensuring such temporary conditions are communicated in a reasonable and visible manner. The absence of this caused unnecessary confusion and delay -- not just for me, but presumably for other customers as well. 2. Discriminatory and Offensive Remarks Upon reaching the entrance, I attempted to explain the situation to the person who blocked entry -- a woman who identified herself as a supervisor, Ms. Gain. During our conversation, she quickly noticed my accent and asked, "Do you speak Russian?" I replied that I do, and from that point forward, she spoke to me in Russian. There is nothing inherently wrong with speaking another language. However, when I explained my concerns -- specifically, that the parking situation had not been communicated and had caused my slight delay -- Ms. Gain responded with a deeply inappropriate and offensive comment: "Only Russians always complain. Unorganized people always come late." This statement was not only xenophobic and prejudiced, but it was also a direct attack on my national identity, implying that being Russian somehow justifies poor treatment or exclusion. I am a U.S. citizen and I expect to be treated with the same dignity and respect as any other customer, regardless of my background. Her comment violated my constitutional right to equal treatment and caused me significant emotional distress. 3. Failure to Wear Official Identification and Uniform During this encounter, I observed that Ms. Gain was not wearing a standard USPS badge or uniform. While other employees in the building had visible identification and uniforms, she had only a small tag in her pocket -- barely visible and certainly not professional. When I politely asked her to confirm her name or present official identification, she replied: "I'm Gain. I don't have to show you anything. I'm the supervisor here." This lack of transparency is unacceptable from someone in a supervisory position within a federal agency. Customers have the right to know with whom they are speaking, especially when a complaint or conflict arises. Her refusal to provide credentials or wear a proper badge raises serious concerns about accountability within this branch. Summary of My Complaint and What I Am Requesting To summarize: * I do not dispute that I arrived one minute after closing. However, the unannounced closure of the parking lot directly led to my delay. * I was subjected to a discriminatory comment based on my national origin, which is unconstitutional and deeply offensive. * The supervisor in question, Ms. Gain, did not wear proper identification and refused to provide any official proof of her role or name when requested. Given the seriousness of these issues, I am requesting the following from USPS: 1. A formal investigation into the conduct of Ms. Gain. 2. An explanation regarding the lack of visible signage about the parking lot reconstruction. 3. A clear response about USPS policy on identification and uniform standards for supervisors. 4. A formal written apology from USPS for the discriminatory comment and unprofessional behavior, which caused me moral harm and violated my rights as a U.S. citizen. Thank you for your attention to this matter.

    Alizul Z.

    Jesus.....it's a mess here. It's pornographicaly expensive, get ready to spend over $300 for a new passport. Even with an appointment you'll be here for at least an hour in a small enclosed space filled with coughing people, crying children and unhappy employees. I just want to travel again this summer so it was necessary to come get a new passport book....quality and price wise, I was told this was the cheapest place to get a passport , compared to AAA and other places but it was still insane, the price. Oh well, Cancun and Bahamas, here I come!

    Monday - Friday 11am-5pm as of 11/1/23
    Brenn R.

    The hours here on Yelp say that this location is open til 7pm, but that is not true! I tried calling at 4:30pm to verify their hours, but, like many of the other reviews say, nobody picked up the phone. I absolutely would not have wasted an hour of my life sitting in traffic on the back of my friend's motorcycle had I known that they'd be closed by the time we arrived! So very frustrating! Please update your hours on Yelp! As of 11/1/23 the current hours are: Monday - Friday 11am-5pm

    See all

    17 days ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 months ago

    Helpful 5
    Thanks 1
    Love this 4
    Oh no 0

    2 days ago

    Efficient and pleasant at Sherman Way PO never had a bad experience in almost 40 years.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    10 months ago

    Helpful 2
    Thanks 2
    Love this 1
    Oh no 1
    Photo of Wil S.
    0
    12
    6

    1 month ago

    Service was great and the staff was really helpful, answered all my questions with smiles.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 1

    10 months ago

    Helpful 0
    Thanks 1
    Love this 1
    Oh no 0
    Photo of Ayrat S.
    1
    85
    131

    11 months ago

    Helpful 2
    Thanks 0
    Love this 0
    Oh no 1

    9 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    1 year ago

    Helpful 2
    Thanks 0
    Love this 1
    Oh no 1

    6 months ago

    Always get excellent service from the Van Nuys Sherman Way post Office. Have used tgeir services for 37 years.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    1 year ago

    Helpful 1
    Thanks 1
    Love this 1
    Oh no 0

    3 years ago

    Helpful 3
    Thanks 0
    Love this 2
    Oh no 1

    9 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Helpful 2
    Thanks 0
    Love this 2
    Oh no 0

    4 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 1

    1 year ago

    Helpful 0
    Thanks 0
    Love this 1
    Oh no 0
    Photo of Heather N.
    0
    210
    183

    11 months ago

    Helpful 0
    Thanks 0
    Love this 1
    Oh no 0

    10 months ago

    Too short working hours. The post office should be open earlier than 11:00 and should be open on Saturdays.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    5 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    1 year ago

    These is terrible USPC location ever,there are doesn't care customers,only one worker ,for every customer takes 1 hour!!!

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    1 year ago

    Gail is the most helpful and selfless employee of USPS she is very competent and courteous

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Helpful 6
    Thanks 0
    Love this 2
    Oh no 2

    5 years ago

    Helpful 3
    Thanks 0
    Love this 3
    Oh no 1

    1 year ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Great customer service, great parking, right off the freeway off ramp. Centrally located.

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Helpful 2
    Thanks 0
    Love this 0
    Oh no 1

    3 years ago

    Helpful 2
    Thanks 0
    Love this 0
    Oh no 1

    2 years ago

    The black girl with a blonde hair (Unfortunately I don't know her name) was so rude and I was feeling like I owe her something.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    5 years ago

    Helpful 7
    Thanks 0
    Love this 1
    Oh no 1

    6 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Aryo S.
    918
    505
    1355

    7 years ago

    Helpful 32
    Thanks 0
    Love this 23
    Oh no 1

    7 years ago

    Helpful 2
    Thanks 0
    Love this 0
    Oh no 0

    5 years ago

    Helpful 2
    Thanks 0
    Love this 0
    Oh no 1

    2 years ago

    Helpful 1
    Thanks 0
    Love this 2
    Oh no 0

    9 years ago

    Helpful 3
    Thanks 0
    Love this 2
    Oh no 1

    7 years ago

    Helpful 0
    Thanks 0
    Love this 2
    Oh no 0
    Photo of Dinosaur O.
    2025
    42
    83

    3 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 1

    2 years ago

    Helpful 2
    Thanks 0
    Love this 1
    Oh no 0

    8 years ago

    Helpful 5
    Thanks 1
    Love this 3
    Oh no 0

    Page 1 of 9

    US Post Office Reviews in Other Languages

    Ask the Community - US Post Office

    Do they take walk ins for new passport applications?

    Yes

    Passport renewal forms?

    They have forms at the window for you to fill out. New passport DS11 or renewal forms DS82

    Do I have to bring a photo for my passport?

    Yes, passport photo (got mine done at a fedex store) and ID (state or drivers license)

    Does anyone know what time the claims window is open at this location?

    Are they still accepting walk ins?

    Yes, I came on 11/13/23

    Is there a parking lot?

    Yes, right next to the intersection.

    Do they accept credit card to pay for the passport? Also, do they provide service for passport photo?

    A check for the passport but processing fee can be paid by debit/credit card.

    Anyone knows the latest time to collect passport applications at this facility?

    There are forms outside front doors of Passport section or you can download from computer (make sure only to print one sided for form). To actually process forms, Tues thru Fri 8 am to 6 pm, Sat 9 to 5 pm closed Sun Mon

    View All 10 Questions

    Review Highlights - US Post Office

    But overall still five stars for fast, clean, efficient and thorough passport services at this location.

    Mentioned in 6 reviews

    Read more highlights

    You might also consider

    US Post Office

    US Post Office

    (91 reviews)

    Encino

    This visit was quite an amazing experience. It's wasn't too crazy busy which is always a plus at…read moreany post office. Encino location has a small parking lot but it's equivalent to the size of the store. They have lock boxes which is always plus. Well, when we arrived we had some things that needed help with. Debbie who was available when it was our turn was absolutely AMAZING. She literally took care of us and then some. For someone who's in a business that has to deal with people one on one constantly regardless the mood of the customers. She was top notch. We had some question regarding mail which she totally answered and she even suggested some things to do instead. Plus I had a package that needed to be mail to the uk. Wasn't sure if I was going to but wanted to see what the price for international shipping would be. She took amazing care of us and explained everything nicely and professionally. Employees like her should receive a raise big time. Her energy shine with that amazing smile and professionalism. There was no attitude or self entitlement with her. She was there to do her job and help others. That's exactly what she did and then some. I did end up mailing the package which the price was steep but expected. Also the question we had was answered perfectly and professionally. Sometime the smaller stores tends to be the better option.

    I have to say it is not just this branch but all the post offices in Los Angeles are an…read moreembarrassment. Outmoded, tragic sterile places where you are forced to stand in ridiculous lines because they are so underemployed. And now you cannot even mail something to another country without paying a fortune. I was trying to send a 56 page book in a flat envelope to Sri Lanka. The value of the book is $23 max. Postage would've been $38 minimum. Epic fail. I remember the post offices in South Africa and in France , are these lovely colorful bright and shiny places that resemble stationery and paper stores where you can buy gifts and snacks and have an all round pleasurable experience before you mail your goodies off. America, do something about your post offices . It is a darn shame!

    US Post Office - postoffices - Updated May 2026

    Loading...
    Loading...
    Loading...