I recently purchased a PO Box from this location as I had just moved and did not have a permanent address yet. I was happy to discover that the postal service now offers street address. The address for this location is 15701 Sherman Way. Van Nuys, CA 91409. Your box number is your unit number. They are able to accept deliveries from UPS and other carriers that previously would not deliver to a PO Box. For the PO Box section, they have extended hours up until 8 PM Monday through Sunday. This is a lot more versatility than before. I had a choice of going with this location or the UPS store and I chose this location because it's closer to the business that I'm starting. Prices are comparable with USPS being just a little cheaper. I think I can easily recommend this location. Edit is still a post office with all the postal services. This location even offers passport services. read more

I needed to pick up mail which was scheduled for a holiday hold for a month. Location isn't part of the main post office off of Sherman way. This was off of Gloria. They could be afflicted but different offices. Main office was schedule for open hours at 8:30am. I assumed they were both the same but when I arrived around 9:15, there was no one on site. You could hear people in the back but no way of getting a hold of someone. Of course I finally saw a sign saying that mail pick up started at 10am. Even though they're different offices, I assumed opening time was the same. Guess i assumed wrong. Oh well, guess it'll have to be next time. But trying to get a hold of someone was a bitch. read more

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Efficient and pleasant at Sherman Way PO never had a bad experience in almost 40 years.

This location offers passport services and even accepts walk ins, but beware it may not be guaranteed. It is best to show up as early as you can and just form line. Some people even came with foldable chairs. The line does go along in waves and this is because they prioritize the people that show up with appointments. It is much smoother to come prepared with your forms filled out except for the signature and make your check readily to be sent out with your application. The documentation list is pretty clear and the actual website gives you all the details including the fees to be paid. Once you are inside you are given a number and you continue to wait. It was well organized this past Thursday. Overall, we ended up leaving there close to four hours, it was brutal but we made it out. They have a large parking lot and there is no public bathroom. Come prepared to stand and wait or make an appointment but still expect to wait in line. read more

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Service was great and the staff was really helpful, answered all my questions with smiles.

Came to get my kids passports a few months ago and Today mine. Because i'm a smart person I made an appointment. there was a Line of about 20-30 people outside with no appointments and complaining that they bring people with appointments in first. Hello that's the WHOLE POINT of an appointment. Everybody was nice inside and Mrs. Von was great and friendly. Sad to see this facility gets bad review from people that are too dense to have common sense and make an appointment. I understand things happen and you need a passport Asap specially on these day we live today. But how is the workers fault that you are not organized and can't be an adult? read more

To: United States Postal Service - Consumer Affairs Subject: Formal Complaint Regarding Supervisor Conduct and Facility Accessibility - Sherman Way USPS Office Date: June 11, 2025 Dear USPS Consumer Affairs, I am writing to formally file a complaint about an incident that occurred at the USPS office located on Sherman Way on June 11, 2025. While I do not contest that I arrived one minute after the official closing time, I believe there are critical contextual factors and improper conduct from a USPS supervisor that require official attention and response. 1. Facility Accessibility and Lack of Notification On this day, I was heading to the Sherman Way USPS office with a 10-minute time margin before closing, which is part of my regular habit to ensure timely service. However, as I turned from Sherman Way toward the entrance to the USPS parking lot, I discovered -- for the first time -- that the entire parking lot was closed off for reconstruction. There were no signs or prior notifications on Sherman Way or near the facility alerting visitors that parking was unavailable. Drivers only discover this when they already attempt to make the turn into the lot. Consequently, I lost several minutes searching for alternative parking -- which is extremely limited in this area -- and ultimately reached the entrance of the USPS office just one minute past closing. While I accept that by the letter of USPS policy, I was technically late, it is clear that this delay was caused not by poor planning, but by a lack of communication from the USPS office to the public. As supervisor, Ms. Gain (name uncertain) bears responsibility for ensuring such temporary conditions are communicated in a reasonable and visible manner. The absence of this caused unnecessary confusion and delay -- not just for me, but presumably for other customers as well. 2. Discriminatory and Offensive Remarks Upon reaching the entrance, I attempted to explain the situation to the person who blocked entry -- a woman who identified herself as a supervisor, Ms. Gain. During our conversation, she quickly noticed my accent and asked, "Do you speak Russian?" I replied that I do, and from that point forward, she spoke to me in Russian. There is nothing inherently wrong with speaking another language. However, when I explained my concerns -- specifically, that the parking situation had not been communicated and had caused my slight delay -- Ms. Gain responded with a deeply inappropriate and offensive comment: "Only Russians always complain. Unorganized people always come late." This statement was not only xenophobic and prejudiced, but it was also a direct attack on my national identity, implying that being Russian somehow justifies poor treatment or exclusion. I am a U.S. citizen and I expect to be treated with the same dignity and respect as any other customer, regardless of my background. Her comment violated my constitutional right to equal treatment and caused me significant emotional distress. 3. Failure to Wear Official Identification and Uniform During this encounter, I observed that Ms. Gain was not wearing a standard USPS badge or uniform. While other employees in the building had visible identification and uniforms, she had only a small tag in her pocket -- barely visible and certainly not professional. When I politely asked her to confirm her name or present official identification, she replied: "I'm Gain. I don't have to show you anything. I'm the supervisor here." This lack of transparency is unacceptable from someone in a supervisory position within a federal agency. Customers have the right to know with whom they are speaking, especially when a complaint or conflict arises. Her refusal to provide credentials or wear a proper badge raises serious concerns about accountability within this branch. Summary of My Complaint and What I Am Requesting To summarize: * I do not dispute that I arrived one minute after closing. However, the unannounced closure of the parking lot directly led to my delay. * I was subjected to a discriminatory comment based on my national origin, which is unconstitutional and deeply offensive. * The supervisor in question, Ms. Gain, did not wear proper identification and refused to provide any official proof of her role or name when requested. Given the seriousness of these issues, I am requesting the following from USPS: 1. A formal investigation into the conduct of Ms. Gain. 2. An explanation regarding the lack of visible signage about the parking lot reconstruction. 3. A clear response about USPS policy on identification and uniform standards for supervisors. 4. A formal written apology from USPS for the discriminatory comment and unprofessional behavior, which caused me moral harm and violated my rights as a U.S. citizen. Thank you for your attention to this matter. read more

US Post Office - Construction on the parking lot - Post Offices Near Me - Van Nuys, California

This USPS office SUCKS wet dog. It's massively inconvenient, as sometimes whatever clown show forgets to unlock the drive-through Mail Drop (has happened at least four times for me in the last six months). And for some reason, they have no problem renting out their facilities exterior for people to use, but will not allow people inside their building after 8 PM if you need to drop mail off.... If you're not going to allow the facility to be used because of homeless/drug use from other people, I understand that but allowing other businesses to use your parking lot to sell food and or items that is pure BS. I hate coming to this location. It makes my skin crawl. DO BETTER! read more

Jesus.....it's a mess here. It's pornographicaly expensive, get ready to spend over $300 for a new passport. Even with an appointment you'll be here for at least an hour in a small enclosed space filled with coughing people, crying children and unhappy employees. I just want to travel again this summer so it was necessary to come get a new passport book....quality and price wise, I was told this was the cheapest place to get a passport , compared to AAA and other places but it was still insane, the price. Oh well, Cancun and Bahamas, here I come! read more

US Post Office - Post Offices Near Me - Van Nuys, California

Always get excellent service from the Van Nuys Sherman Way post Office. Have used tgeir services for 37 years.

I was able to go to walk in and get my passport in about 2ish hours on a Saturday. Honestly not as long as I thought it would take. The guy making announcements while I was in line was extremely rude but all of the employees inside the office were extremely nice. Overall it was a pretty average experience. read more

The hours here on Yelp say that this location is open til 7pm, but that is not true! I tried calling at 4:30pm to verify their hours, but, like many of the other reviews say, nobody picked up the phone. I absolutely would not have wasted an hour of my life sitting in traffic on the back of my friend's motorcycle had I known that they'd be closed by the time we arrived! So very frustrating! Please update your hours on Yelp! As of 11/1/23 the current hours are: Monday - Friday 11am-5pm read more

US Post Office - Monday - Friday 11am-5pm as of 11/1/23 - Post Offices Near Me - Van Nuys, California

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Atención, tengan mucho cuidado con este lugar en el área de la bodega, hay una persona llamada Dani que ofende a las mujeres da un servicio pésimo en realidad no sé por qué está ahí siempre que ha ido mi esposa a recoger el correo, la trata mal no quiere hacer su trabajo, lo hace de mala manera por qué lo tienen trabajando allí tampoco es justo que ofenda a las mujeres ni las trate mal read more

I have been coming to this location for many years but never thought about writing a review until today when I went in with my mom to mail her passport renewal application. Elly was helping us with the process. She was so friendly and helpful. We had to purchase a money order and also get registered mail for our envelope. She was very pleasant and professional and made the whole process so smooth. It's rare to come across such amazing employees at government offices so I was very touched and happy that Elly helped us today. read more

i would rate it 0 starts if i could, every single person that works there are disrespectful, they don't help and make you wait and a long time, trust me and drive the extra hour to go somewhere else read more

I hate needing to write this review because I like the ability to send and receive mail. However, I received a bulky item notice that had postage due. So I waited in line at the Sherman Way branch only to be told that I had to go a block over to Gloria Ave. the postal lady looked at my bulky item notification but did not tell me I had to pay at the Sherman Way branch since they don't accept money at the Gloria branch. So I wasted 30 minutes of my life having to go back and pay and wait for someone to bring my letter over. Thanks Kristi! read more

Absolutely atrocious. The people who work here would rather twiddle their thumbs whilst sitting on them. They do not have enough workers at this location , and if they do, they do not have them work at the same time in favor of having only 1 or 2 windows open for a leisurely paced process. I have come to this location multiple times , and watched as entire families wait for hours, including toddlers, wait to merely ENTER the building, and be turned around by the same do-nothing woman every single time. They take their sweet time carrying out an IMPORTANT process , some people need to acquire their passports and leave as soon as possible. This isn't possible when the website crashes attempting to make an appointment , and when nobody works quick enough to process more than two people an hour. I don't know what leads to such pitiful working of a job but actual garbagemen have more honor and commitment to the job they do. The people at this USPS office just think it's a time to get paid to gossip and crack jokes. Abhorrently pathetic , and I would pity the workers more--but I pity them so much already that it alarms me. Do better. read more

This is the best post office truly, the staff is always helpful and take their time with you. Charolette is my favorite she's always so happy and helpful. read more

Too short working hours. The post office should be open earlier than 11:00 and should be open on Saturdays.

I always use the drive-by mailbox, I took a picture of the times the mailboxes gets picked up. After the last pickup of the day, they lock up all the mailboxes, except 1 mailbox where it only has a slit opening where you can drop off your thin envelopes for the next day pickup. read more

US Post Office - Post Offices Near Me - Van Nuys, California

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These is terrible USPC location ever,there are doesn't care customers,only one worker ,for every customer takes 1 hour!!!

Gail is the most helpful and selfless employee of USPS she is very competent and courteous

I had a 10:15 AM appointment for a new passport. I checked in and had all my documents prepared. When I checked in at 10:00 AM and the lady in the front checked my documents and gave me a number and wait for it to be called. There was one guy taking the walk-ins and he was really fast. There are other workers who call out the numbers for those who have appointments. I was number 45 and the number that was showing was 38. I waited about an 30 minutes until my number was called. TIP: Have your documents and everything ready! I applied for a new passport since my old passport was expired and it was issued when I was a kid. What I brought over: - A copy of my driver's license front + back - My original driver license for them to verify - Filled out form DS-11 (They provide blank forms for you, both DS-11 or DS-82) - A check to the U.S. Department of State - My expired passport - New passport photo (They take photos there as well, I took mine at AAA) - I brought just in case but it wasn't needed since I had my expired passport with me (My birth certificate + citizenship certificate) After my number was called, I showed all my documents and I was finished in 4 minutes! So overall, it was a 35 minute wait. The workers are efficient if you are also efficient. Best to be prepared so it will make it easier for YOU and THEM. read more

This USPS branch is large and has everything you're looking for in a post office: - Passport Service - Self-Serve Stamps - Self-Serve Package mailing - PO Boxes - Full Counter Service for certified mail, registered mail, etc. There is a large parking lot and it's free. Conveniently, there is a credit union just outside (in the same parking lot) if you need to do that kind of errand on top of your mailing errands. read more

Let me put this very blunt. Blonde woman older lady . I will not attempt to attack her personally for who she is but for the personality she carry's . Small business developer, trying to build . I came from nothing , a long way from where I began I am confident in what I do. Seems like she isn't and doesn't like her job, that needs to be fixed asap. Came in with 15 packages for my customers who wait very patiently for their orders. She has no remorse whatsoever , for who she treats like shit or what she says . She might be a good person but not at 7:45 when important people need important deliveries. 3 star post office , every bad review is about her bad attitude. Simply just do not deal with her. Glasses on her face too you can't miss her BIG A** ATTITUDE. Spotted it from a mile away and just laughed my a** off , she's hilarious trying to make me miserable, LOL NEXT. read more

Great customer service, great parking, right off the freeway off ramp. Centrally located.

VERY HOSTILE ENVIRONMENT. Hours are NOT as posted. WALK-IN DOORS CLOSE AT 4:30 RATHER THAN POSTED HOURS. DO NOT expect to be treated nicely by any of the workers if you plan on waiting in the 6+ hour walk-in line. Came with my family on a weekend at 9:45am and was not serviced after they closed the doors to customers at 4:30pm. Came back on Tuesday at 7:15am to be fourth in line and was not serviced until there was a gap in customers with appointments at 11:30am. All the while waiting in line, workers came out to yell confusing and vague information and gave attitude BEFORE provoked. BRING A CHAIR AND SNACKS AS WELL AS A LINE HOLDING FRIEND BECAUSE THE CLOSEST BATHROOM IS TACO BELL ACROSS THE STREET. read more

Passport experience: be prepared to wait 2-3 hours in line to get your paperwork processed. They accept debit card but not credit card for payment. Your form must not have any errors or it will need to be redone. Blank forms available at the front DS11 and DS82. Bring a pen. Lady walked down the line once to verify you filled out the form correctly but ran away when I tried to ask her a question. read more

US Post Office - Entrance and front of the line. - Post Offices Near Me - Van Nuys, California

The black girl with a blonde hair (Unfortunately I don't know her name) was so rude and I was feeling like I owe her something.

I don't know why this place has such bad reviews. Let me start and say that if you don't have all your paperwork ready it will be long hell of a day for you. I didn't have an appointment set and I know people were saying on here oh there's no appointment until 1-2 months which is true, but they do take walk ins you would just need to arrive early. I went around 6:30 in the morning and I was the first one up when it opened around 9. It took me 5-10 mins to complete my passport application. People that work there are very nice and very informative about my questions! Just be sure to have all documents/checks ready or it will be a long of a process for you and them! Checklist *Completed form by hand/online *Original birth certificate *Photocopy of original birth certificate *Driver license *Photocopy of license front and back *Passport photo (I did mine at Walgreens) *Personal check (Need at least 2) or bring cash/debit card and they can help you with cashier check (will take a bit longer) read more

I want to praise the customer service skills Of the supervisor of the delivery room Brian! He handled the situation of my packages missed deliveries and obstacles with a lot of professionalism and efficiency! He really went beyond his sense of duty and an extra mile to hand-deliver my packages in my place of employment! I truly appreciate what you have done! Thank you Brian for being an exemplary post office employee and a role model to all! read more

This review is strictly about the passport office which is located on the opposite side of the post office. I received good service and it was overall a good experience. There's plenty of parking unless it's very busy so I would time your arrival appropriately. I came on a Saturday afternoon around 2:00 pm or so and it wasn't too crowded luckily. As you enter there's several people who greet you, look at your application, passport (if you have one), and ID. Then you'll be given a number and told to follow the arrows to a big room that is basically a big waiting room where you'll wait for your number to be called. There were several people working so the wait wasn't too bad. If you want to get out of there quickly, I would advise you to have all your documents prepared, pictures already taken if needed, payment ready to go, and with copies of whatever documents needed. When it was my turn I was done in a matter of 3 minutes while everyone else took about 10 to 20 minutes, I'm not sure why... If needed they will help with making copies and are able to take a picture if needed. Hours of passport acceptance is Tuesday - Saturday, 8am - 6pm and 9am-5pm on Saturdays. Call 818-374-5638 for more information. Here's some resources: https://iafdb.travel.state.gov/ https://travel.state.gov/content/travel/en/passports/apply-renew-passport/how-to-apply.html You're welcome. read more

I came at 7:30 AM on a Thursday and there was about 10-15 people in front of me. The line moved pretty quickly for passport renewals as long as you had all your documents and everything was filled out properly. For the fees, the $110 for the passport can only be paid by check or money order and the $35 execution fee can be paid with cash, check, or debit card! I left the office by 8:30 AM, so all in all it only took an hour and a half for a renewal! There were 2 people checking the documents and then 2 people who actually processed everything. read more

This place is trash! Disrespectful and unprofessional staff. Passport appointments are not honored they let walk ins go in and make apts wait for for literally an hour. It's not even worth making an appointment too . Worst place to go too . read more

Arrived to get a passport renewed. Unable to make an appointment as per their rules, under 17 need to come Iun person . The woman who has hair money pieces hair style , rude unprofessional that doesn't want to bother to answer or doesn't give a$$$ about customers . She acted like she has stick stuck up her behind . They call the mega post office with only 4 people working on their desks collecting the fees . Arrived around 12:45 today. Around 4:30 she tells the people in the front that they will stop helping at 5:15. 5:20 arrived she picked and chose who was an easy customer for her and she closed the doors and said the office is closed . The entire line around the corner was left hanging and she could care less . It's sad that nowadays they don't teach professionalism, customer service or respect. They could have bother to put a sign that says , if you reach this sign and it is 5:15, we will not help you. It doesn't take a genius to do that. It might take some extra work that these employees are not used to doing . They know we're stuck using their services when you are not renewing the passport. Keep calling it MEGA Office lines are long and no service.. read more

Just wasted an hr in line because the website isn't clear and the lady at the door, Sylvia, was the RUDEST lady ever. I was here before and I've never experienced such disrespect or watched someone like Sylvia on a power trip. HORRIBLE SERVICE RUDE POWER TRIP Sylvia yelled at a lady for returning a PEN! A pen!?!? That's ridiculous!!!! Even if she was just meant to be a "door monitor" she could've been a little professional and respectful of everyone who was coming in contact with her. I will not be returning to this location. I know so many ppl complain about the service here and it's sad that nothing is being done. Unfortunately, this is why any government job is a joke to most. It's just a pay check to mindless and untrainable employees. Extremely disappointed with the amount of time I wasted here. CUSTOMER SERVICE TRAINING IS NEEDED ASAP read more

Been here twice for passport service. Today (Friday Mar 22) I joined the outside line at noon, entered inside room at 1240pm, exited around 130pm. There was 2 persons checking the outside line and 4 persons working inside. Photo service was fast as well. Copies can be made here though you must have original doc of course. Compared to 2 years ago, there is plenty of online info on requirements. Do yourself a favor and double check your application based on online info. This will make lines go faster. While I waited outside saw sign that they will be open Sun Mar 17 and 24. Wished that was posted online as it would have saved me taking day off from work. read more

There is an entire section of eight units in my apartment building (including mine) that have not had our mail delivered for TWO MONTHS. I have spoken to the mail carrier, the staff at the office, and the property manager of my building. So has my roommate. They all blame each other and nothing has been achieved. They all claim different reasons, too. One of them said the lock wasn't working. Okay? So fix it! Regardless of the reason, you have literally one job-- and that's to deliver our mail. read more

passport office was quick. MAKE AN APPOINTMENT. If you dont wanna wait in the long line outside definitely make an appointment online on USPS website. it was quick as long as you have all your documents ready. They even take ur pic there or scan documents if you need. Would come back for sure! read more

I actually like this "prison -like" OITNB (orange is the new black) facility... after figuring it out... after my last three trips here. SO you other pick up and receive mail from the entrance off Gloria Ave.... yes that giant building with the huge metal chain link fence and barb wire that looks like the outside of a federal prison is where you pick up mail... I've been here to get certified mail as well as mail that was put on hold or not delivered. The guy who is usually always here (in the west wing/warehouse) is very professional, but not super personable... kind of very I'm here to work and be cool and I'm very good with that, he's never rude and treats everyone the same. That said I have no idea how they organize this location... I'm guessing by zip code... but the warehouse/compound is SOOO big it blows my mind. This part of the USPS closes at 5pm, which is a bit misleading as most people wouldn't even know about this part of the Postal Office. The main entrance off Sherman Way however is open until 7pm everyday... passport department closes much earlier than either. So if you need to send a letter, package, purchases stamps, etc.... you have until 7pm... but if you need to pick up, receive or update information you have until 5pm, which is standard. Pro(s) are definitely parking - an abundance of it! Con(s) mostly the size of this location and crowdedness... this is the post office for way too many zip codes in the valley.... who designed this place... seriously was this a jail at some point... read more