Been here twice for passport service. Today (Friday Mar 22) I joined the outside line at noon, entered inside room at 1240pm, exited around 130pm. There was 2 persons checking the outside line and 4 persons working inside. Photo service was fast as well. Copies can be made here though you must have original doc of course. Compared to 2 years ago, there is plenty of online info on requirements. Do yourself a favor and double check your application based on online info. This will make lines go faster. While I waited outside saw sign that they will be open Sun Mar 17 and 24. Wished that was posted online as it would have saved me taking day off from work. read more

I actually like this "prison -like" OITNB (orange is the new black) facility... after figuring it out... after my last three trips here. SO you other pick up and receive mail from the entrance off Gloria Ave.... yes that giant building with the huge metal chain link fence and barb wire that looks like the outside of a federal prison is where you pick up mail... I've been here to get certified mail as well as mail that was put on hold or not delivered. The guy who is usually always here (in the west wing/warehouse) is very professional, but not super personable... kind of very I'm here to work and be cool and I'm very good with that, he's never rude and treats everyone the same. That said I have no idea how they organize this location... I'm guessing by zip code... but the warehouse/compound is SOOO big it blows my mind. This part of the USPS closes at 5pm, which is a bit misleading as most people wouldn't even know about this part of the Postal Office. The main entrance off Sherman Way however is open until 7pm everyday... passport department closes much earlier than either. So if you need to send a letter, package, purchases stamps, etc.... you have until 7pm... but if you need to pick up, receive or update information you have until 5pm, which is standard. Pro(s) are definitely parking - an abundance of it! Con(s) mostly the size of this location and crowdedness... this is the post office for way too many zip codes in the valley.... who designed this place... seriously was this a jail at some point... read more

I have waited about two weeks to write this review. My mail was stolen using a game box key which is the universal key for the entire neighborhood. The thief who stole my mail and the money in my mail box are still going around and probably stealing more mail and identities. I filed a report with the USPS Postal Inspectors to no avail. I have not heard from them regarding this urgent matter. I know I am not the only one affected by this crime and lack of professionalism by the USPS. Take my advice and get all important mail sent to a P.O Box. read more

Arrived to get a passport renewed. Unable to make an appointment as per their rules, under 17 need to come Iun person . The woman who has hair money pieces hair style , rude unprofessional that doesn't want to bother to answer or doesn't give a$$$ about customers . She acted like she has stick stuck up her behind . They call the mega post office with only 4 people working on their desks collecting the fees . Arrived around 12:45 today. Around 4:30 she tells the people in the front that they will stop helping at 5:15. 5:20 arrived she picked and chose who was an easy customer for her and she closed the doors and said the office is closed . The entire line around the corner was left hanging and she could care less . It's sad that nowadays they don't teach professionalism, customer service or respect. They could have bother to put a sign that says , if you reach this sign and it is 5:15, we will not help you. It doesn't take a genius to do that. It might take some extra work that these employees are not used to doing . They know we're stuck using their services when you are not renewing the passport. Keep calling it MEGA Office lines are long and no service.. read more

There is an entire section of eight units in my apartment building (including mine) that have not had our mail delivered for TWO MONTHS. I have spoken to the mail carrier, the staff at the office, and the property manager of my building. So has my roommate. They all blame each other and nothing has been achieved. They all claim different reasons, too. One of them said the lock wasn't working. Okay? So fix it! Regardless of the reason, you have literally one job-- and that's to deliver our mail. read more

passport office was quick. MAKE AN APPOINTMENT. If you dont wanna wait in the long line outside definitely make an appointment online on USPS website. it was quick as long as you have all your documents ready. They even take ur pic there or scan documents if you need. Would come back for sure! read more

If your willing to wait in line, have all your #$*! Together, and money ready to go you'll enjoy the fast and friendly staff. Check out the line though... Oh and marijuana smell the entire time in line... Legal or not, IT STINKS. read more

US Post Office - Post Offices Near Me - Van Nuys, California

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Three consecutive Saturdays waiting five plus hours in line to get my passport just to be told to go home because there not taking any more people for the day. They are so unorganized they can just come first thing in the morning give out numbers to how many people they plan to take for the day so everyone else doesn't waist an entire Saturday for nothing. Very poorly run. I gave them two stars instead of the original one because after 10 hours of waiting in line when it was my turn the employees were very sweet and helpful. read more

Horrible experience, The concern is all appointments! People outside is waiting for 6 hours before they got called! Don't go to this place! They don't care about you waiting for so many hours and standing too long. They should have a system or hire more employees... read more

There are package postage vending machines if you don't need counter service. Counters open til 7. Friendly service. Lots of parking. Really nothing more that I would ask of a post office. read more

I've been going to the Sherman Way main office branch in Van Nuys for years. Service is excellent people are on point and I highly recommend it the one in Mission Hills. It's not so open to hours closes early stick with the Sherman Way branch. read more

Convenient location, pleasant staff and late hours! The only challenge is the parking.

Worst post office! Needs better management. First of all on their website and when I call it says they open at 8 a.m. When I get here the door has a paper that says they open at 9:30 a.m. Wow! Maybe they should update their website and automated system!! I get here at 8:15 a.m and I'm still waiting outside and it's 4:13 p.m. This doesn't include the time that I have to wait inside!! Never in my life have I waited this long for a passport!! So I needed to use the restroom after waiting this long and not wanting to lose my place in line, I asked one of the workers inside at the desk of I could use the restroom and she said it's not a public restroom. What!! She advised me to walk to a Taco Bell and use it... And the way she said it!! This place has some unprofessional people working here and this place needs to be looked at. They past out sticky notes with their stamp and date on it for those that will get in for whatever time that is. Those that didn't get one that also waited several hours were told around 12-12:30 that they should leave because they may not get it. Can you believe that! What is the point of closing at 6 when you're telling people at that time they most likely will not be seen. read more

The main lady at the front is extremely rude and impatient. Little Asian lady. She kept yelling at everyone, telling them to stand behind the door, we were standing directly under the scorching hot su, Some of us were just trying to get a little shade. She then took us in and was rude because we had not filled out one or two inputs on the paper. But we had no information to put in so that's why it was left blank. We then were taken care of by a younger very sweet man. He should definitely get a raise. Overall this place is unorganized and impatient would not recommend to come without an appointment!!! read more

I waited to write this because one never knows how petty a power-tripping U.S. postal worker can be. I came here on a Tuesday, the first day of the week for this passport office. I arrived at 7:45 and parked on the less convenient side. I was the twelfth party in line, and was able to get in front of one person that didn't have their paperwork together. Some others left after talking to the guards. Like others have stated, for whatever reason they have security guards checking your paperwork, documents. I do not know about you, but I do not want some guard looking over my most personal info. Whatever. I guess. This is when I encountered my first problem. I had filled the application form online and printed it out. The guard made me insert my mother's maiden name, not sure what happened online, as I read the application carefully. Then this guard starts giving me a hard time about leaving the "EMPLOYER" section blank. I explained, I did not want to put my current job because I had no job security. If this passport lasts 10 years, I am not going to put a job that I might not have tomorrow. Visibly annoyed by my refusal, this guard then tells me to put unemployed or N/A. I put N/A. You then go into another room, where you actually see postal workers that will process your passport application. They have 6 or 7 seven processing desks, but literally only had 1, yes 1, employee processing applications. When I finally got into room 2, I am about fifth in line-mind you, it took about 30 minutes past 8 (when they open) to get to the security desk. There was a single employee processing and another doing unnecessary tasks, like taking pictures and making small talk. Really, I thought she was not authorized to process applications because it was clearly the last thing she wanted to be doing. She saw the ever-growing line of applicants, but took her sweet time NOT doing her job, her name was Silvia, I think. When I was third in line, Silvia finally started doing her job. At 8:55 my number was finally called. The rude little asian woman working truly ruined the already middling experience. Initially she was fine. Like the useless guard, she interrogated me about my employer, and I gave her my spiel. She rolled her eyes, acted like my explanation was inadequate. I do not understand why these employees were giving me such a hard time. This is a simple passport application and I do not see why they even ask such intrusive questions. The government is always trying to pry. That would have all been fine, except she suddenly became hostile after discussing my employment situation. When she asked for my picture I gave her a perfectly adequate picture, but she insisted the paper I used was not "photo paper." Honestly, she was trying to make me spend another $15 on their crappy passport photo services. The paper was glossy, but thinner than heavy duty photo paper, but completely fine. I do not like when employees try to up-sell you like this, especially government employees. So I ask, what happens if I submit the picture she claims will not be acceptable, she states that I would need to submit another one. I chose that option. To be frank, I was not wiling to take a photo there and then because a) the lighting sucks and I am brown, so I would have hated the picture for 10 years, b) $15 is an exorbitant price for 2 basic, bad setting pictures, c) I was physically unprepared to take a flattering picture, d) all my efforts in taking and printing out the photos would have been wasted, and e) I have no faith they would take a good picture. So, yes, I decided to roll the dice. To add insult to injury, she then starts making snarky comments, asking if I made the picture myself. I have 0 patience for unnecessary rudeness, like, just do your job. I paid and was out of the building by 9:10. Time wise it was not bad, but not ideal--why do they not have more employees working. Customer service was definitely the worst. By the way, I received my passport book (I did not pay for expedited service), so my picture was sufficient for the U.S. Department of State. It took less than 2 weeks! read more

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UNBELIEVEABLY SLOW! I know what everyone is going to say: "Make an appointment.". I tried that. I wanted to renew passports for my kids. When making an appointment and you click "renew", it says just mail it in. You're required to go to an office to renew a kids passport. We waited in line FIVE HOURS. We arrived at 10:45AM and at 3:45PM we were 3-4 people from the door when we were told they were no longer accepting walk ins. I explained to the guy that we tried to make an appointment. His response was "Just say it's for a new passport". Yup. He told me to lie to a federal agency. Here's an idea: FIX YOUR WEBSITE!!!! That would save a lot of people a lot of time and grief. read more

The passport office is adjacent to the postal office, parking closest to passport entrance is on Sherman Way, driveaway after the 2 buildings. The corner one off Haskell is near the postal office. After reading reviews and debating if I should go to the Thousand Oaks or Van Nuys location, in anticipation of having to wait long with a young child is a challnege in itself. I came on a Friday afternoon about 3 pm to the Van Nuys btanch. Surprise total time about 45 mins at Passport area but another 15 mins at the next door postal office to mail my renewal. Note: IF you have a renewal form (blue) for adult, they will tell you to mail it and send you to the regular post office to mail it Priority mail ($7-8) with tracking. Save ypurself time and just download from USPS website and use postal service near you. The pre line for the paspport office has forms you need (yellow/cream color) located outside of main door. Minors have to be accompanied by BOTH parents or else you have to give supporting documents you have sole custody. Here is guideline on what you need but look at USPS for details/specifics per each location. 1) pre fill form out in entirety 2) have proof of citizenship (birth cerificate, naturalization papers, old/expired US passport) 3) valid identification 4) 2 in x 2 in color headshot. This location can take you pic, for $15 for 2 same pics but only need 1. You can save $ by doing it yourself, go to Costco, etc 5)$ fees $ (range between $80 to $140 depending on if you get passport or passport card or both). See website for details. It should be cash, personal check or debit card. If you dont have these set up, you will have to get out of line and sit at the outside benches and complete first. Once its done pre checked, you get a number and wait in other room to be called. They had 8 tables with 6 of the employess workong diligently. Pauline was very nice and also help straighten my renewal paperwork before going to mail them. Thank you for being patient and giving extra effort. Glad I came to this location. Found out you don't necessarily have to be the first one in line in the morning to get in and out. Coming in afternoon between 2 and 6 seems to be under an hr. read more

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My package is missing the apartment #. I paid so I can actually pick it up personally. I was told I could do so the following day. So I showed up in the afternoon n my package was not ready to be picked up or delivered till the 10th of April. I'm explaining to the lady in the cashier that it will be returned again cuz it's missing the appt. #. Wt her authority she just said that I have to wait till then. I'm imagining I'll have to wait till they send it back to the original sender n resend to me. Some people can't be given power cuz they don't know what to do wt it read more

Used this post office for my daughters passport. They have one passport rep helping an entire line of 100 people. Beyond ridiculous. I will drive out to Castiac or Malibu next time. This will take about 4 hours to completer read more

US Post Office - Post Offices Near Me - Van Nuys, California

I like coming to this location. Kenny is great ! This is the main Post Office location for the area. There's a parking lot however it can get full quite easily. This line often times however it goes pretty quickly. The staff is always helpful and pleasant even though it's a pretty busy Post Office. If you have international packages, they know their stuff. They are very knowledgeable. Attached to the building but technically "next door" is the Passport Office. This location has great hours, M-F 8:30-7:00 pm Sat 9-5pm. read more

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Getting a passport issued or renewed has turned into a bit of an ordeal, but we should all be thankful for the Van Nuys Post Office Passport Office. Like all government functions there is s process. It's best to do the homework and understand it so there are no surprises. The staff here was efficient and as friendly as on can be when dealing with large numbers of people and doing extremely repetitive work that requires extensive review for correctness. The last thing any of us want is a rejected application! The line was long and not too clean but it wasn't totally disgusting. Boring wait but what are the alternatives? If hungry there are sidewalk frutas vendors, a Taco Bell, and vending machines. What more could one want? Employees outside were providing a lot of support so everyone had applications, black pens, and knew what documentation they needed. But it really helps to do the homework and have as much as possible filled in, copied, etc. beforehand. If copies or photos are forgotten or not proper... no problem... they will take care of it for an additional fee. The inside process moved quickly and without any fuss. Kudos to the entire staff for making this experience as pleasant as possible. Even "the dreaded Karen" was fantastic with us! Big negative, though... no public bathroom. read more

The only post office I always go for passports, they work fast and communicate thing very well with you. This is the second time I came here for my passport, and I'm glad. The parking lot is big enough, guarantee you will find spot. Come here for your passport needs!! read more

Mailman for 7100 Van Nuys. Lazy. Worst delivery man. This guy would be homeless if he worked for anybody else. read more

The older, grey and mid-length-haired white woman here was so immediately and unnecessarily rude to me. I had just walked up and said I wanted to send 3 packages and she gave me a reason I couldn't send them due to their size (fine) but her way of communicating was so mean, condescending and nearly evil. I will never come back to this place because of her. read more

This review is for the passport services. Recently I went on a Saturday afternoon to renew my daughter's passport and was in and out in 1.5 hours. Some may think this is long, but the first time I came here years ago it took over three hours. Considering that weekday appointments are not convenient for me, Saturday walk up was the best option. I prepared for a long wait - they don't have restrooms so we made sure to go right before. Had some snacks and water for me and my kid, and had her bring a book to read. Also, of course, have all your documents. They charge $15 for photos and $1 for each photocopy so might want to get those done prior. 4 people in front of me didn't have their docs and were disappointed they wasted their time. Waiting in the line outside took the longest - about 45 mins. Before being let in two reps check all docs, then you get a number and sit inside til called. That took about 30 mins. The transaction itself took 10-15 mins. read more

My passport was lost, and needed replacement. I gathered all of the necessary documents which can be found at the following website: https://travel.state.gov/content/travel/en/passports.html Most surprising, that for a government website it was not only easy to maneuver, but very helpful. Read it very carefully, as you don't want to show up to your appointment without the appropriate documents which can further delay your passports. So after getting all of the specific documents, I made my appointment and given the covid situation, the appointment was easy to come by and on a Saturday afternoon. Upon arrival, a representative looked at my forms and documents to confirm everything was in order. I can't say it enough, make sure you have all of the correct documents ready and in place. They will turn you away if you don't have your paperwork correct. Once past the gatekeeper, I was sent to the waiting area, and my number was called. The whole process took no more than 20 minutes. Also, they don't take credit cards, only checks, money orders which can be purchased at the facility. All in all a positive experience, the clerk who assisted me, Silva was great. He was friendly and very professional, answered all the questions. Oh and the standard waiting time is about 10-12 weeks for receipt of a new one or replacement. read more

Passport Office provides excellent service, the staff are friendly, diligent, resourceful. They don't mess around and get everything taken care of for you in a pleasant efficient way. What a refreshing experience, Silvia was great and handled all of our questions and helped us save money! TSA and the DMV could take a lesson from this operation. read more

HORRIBLE EXPERIENCE! I had an appointment at 1:00p.m. At this Location for Passport Service, I waited in line for Appointment's ONLY. The Employee at the front was very Polite when I first went inside, she checked all my Paperwork and made sure I had all documents on hand which I did. I asked her before taking a seat if I needed a number ticket, since I saw there was number's being called and she had not provided me with a number ticket. Her response was Polite and said you will not need a ticket an employee from the desk's will call your name. I didn't ask anything to her anymore. As I was sitting down and waiting Patiently for my "Name to be called" I see that the person who was behind me in the Appointment Line was being called and serviced! So at some point I told my husband probably this person had her appointment earlier than me, that's why she was being helped before me. So after I see and hear another employee goes towards the Patio and says another name without even asking in the lobby we're a majority of us were, but then the 2nd person after me stood up and said I'm in here and your saying my name in the patio without even asking in here! So then this Family was also being served. Long story short 3rd and 4th person behind me were also Called and served. So I stood up and was very confused what was going on, so I went ahead and politely asked the Employee who was at STATION 1, Excuse me I have a question? But before even looking at me she rolled her eyes at me and didn't even respond she just gave me a dirty look, and I still asked her do you know if I need a number because I have an appointment, but I've been here for 35 minutes and nobody calls my name. And Employee tells me very rude "DID YOU JUST WALK IN WITHOUT EVEN STOPPING AT FRONT DESK AND SAT DOWN, OR DID YOU COME WITHOUT AN APPOINTMENT. And still my response was no, I have an appointment but nobody calls me, AND SHE JUST SAID GO SIT DOWN. So I decided to go back to the Front Desk Employee and she tells me without even asking OHH YOUVE BEEN HERE FOR LONG AND YOU HAVE AN APPOINTMENT. She looks at the list and says OHH let me get you in next. Excuse me That's what I've been trying to say. She then apologizes to me. So if I can give this Passport Postal Service a Zero I would definitely go ahead. This Place really needs Professional Employees who meet Customer Service Standards and not Employees that seem that hate working with and around Customers!!! read more

This place is an absolute SCAM!!! They charged me for passport photo when I had already taken them at Costco (like I ALWAYS do). They said the size was incorrect and charged to me take new ones. I SWEAR they were the EXACT same size!! (I measured!!) .. When I went back to confront the situation VERY calm and friendly, the "manager" GAIL AMBRISKY was a complete JOKE!! She was so rude and disrespectful!! I'm DISGUSTED, needless to say she never gave me my refund!! read more

Went to pick up my package and they don't have it. I clearly mentioned I will pick it up on Saturday at 10AM. Do they have it? NO NO NO. I was suppose to get this last week? With constant back and forth with supervisor and customer service and claims department. They all SUCK. read more

Trash. How can you have a phone number that absolutely no one at any point in their life answers? One that no matter what key you push it disconnects you? The postmaster is trash for allowing this to be the reality. The fact I get less than a third of my informed digest mail and sometimes no mail for days even though it says I ad due the mail is disgraceful and honestly ILLEGAL. I have IRS, SBA and 5 paychecks I have not received and guess what? I can't get ANYONE to assist because the phone is apparently not a part of the employees I pay jobs. People work(not the staff here apparently) so they cannot come in during the hours this place is open. And why should I have to? They can't pick up a phone? They can't deliver the mail? What good is it then? I reported them to OIG and to my city councilman and Senator. It's ridiculous to pay people not to work. I can't pay my rent because of sheer laziness. We all have ring cameras now so we see that you don't come. Be better and stop being lazy and fix your phone situation. read more

They do not accept CREDIT CARDS Only Cash, Debit Card, & Checks No Bathrooms Make sure to bring your ID / Driver License Birth Certificate read more

We came here to get passports processed for the first time, we did it on a Saturday in the afternoon (I know, big mistake on timing) So there are 2 lines, now, you gotta stand in the first line that goes to the employee to get a number, BUT!! YOU DONT NEED TO STAND IN THE SECOND LINE that goes down the hallway, because the second line just goes to the processing room and the line is just for if you wanna sit down in the main processing room while you wait for your number, but you can actually just sit in your car for an hour or 2 and then come back and if your number is close to coming up, you just walk in the room and go to the desk where your number is being called out on. Everyone just thinks you need to stand in the second line because everyone else is doing it. if it is super busy and your number is about 70-80 numbers away from being called on, just leave for a couple hours and come back, because when we got there, they were on number 70 and we got number 47 and we were there between 3-4 hours. Employees there told me the worst days to go to the passport office is Saturday's and Tuesday's. As soon as we got to the desk, we were out in 5 minutes. BE PREPARED when you do your paperwork ahead of time, you will get in and out quicker when you hand your paperwork to the employee. read more

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This was THE WORST....most inefficient type of public service we ever got!! It was ridiculous!! We waited 6 hours...SIX!! to get our daughters passport application turned in. The whole process took 10 minutes, but the line to actually see an associate was 6 hours!! Based on prior reviews, I knew we had at the max a 2 hour wait....but 6 was way beyond what I anticipated. Granted, it was a Friday, but we got there at 1230...but did not actually make it inside the building until 6pm, and then waited another 20 minutes to get called to a desk, and finally processed! Holy crap...I'm just glad, it's done and over with! But seriously....stay away or come as soon as they open in the morning! read more

US Post Office - The line!!! - Post Offices Near Me - Van Nuys, California

Winnetka post is such a shitty place Manny my post office is Such a piece of shit including there manger at the office n a few co-workers . He's always on the phone loud as fuck not doing his job always I mean always losing mail mine including a lot of others in my building . The office doesn't give 2 shits my tenants n I have made so many complaints n nothing has been done we still don't get our mail n he's still chopping it up on the docking job ... they need to fire his ass ASAP . read more

I would like to Thank Alejandro and Elsa in passport processing for being so patient with my husband and I. Alejandro was outside leading the line with questions and concerns which is helpful in these situations. It's not easy dealing with various moods/characters. Therefore I'd like to recognize their help. Thank you!!!! From the couple that brought in the marriage license instead of sons birth certificate. read more

US Post Office - Last ones here with Pam, thank you Pam! - Post Offices Near Me - Van Nuys, California

It's the post office... long line. The customer service is nice though! Friendly staff to help you out. The building was clean and aIr conditioned which was awesome Becca use I run hot lol. read more

US Post Office - Post Offices Near Me - Van Nuys, California

Paul did an AMAZING job!! Wonderful customer service and all around a great guy. Best post office experience so far!

Complete passport fail here! I recently renewed by mail after hitting Walgreens for a quick photo and dropping off at the Hollywood location, took all of maybe three minutes. Little did I know, renewing my minor sons passport at this location would not resemble my most recent experience one bit. We arrived on a week day afternoon to an extremely long line, which perhaps leads you to receive a number to wait to be seen in another area. There was absolutely zero chance we would stay and tolerate such a cluster. We left immediately. Patience is one thing I do not have. We handled his passport picture elsewhere and soon realized after an additional two post office visits - renewing a minor is nothing like renewing an adult passport. Do yourself a huge favor and make an appointment. I'm hoping this ensures a much smoother transaction for us in the coming week at the Burbank Clerks office. We were also told at the Hollywood post office - Van Nuys, Glendale and an Airport location were the only walk up locations. I'm beginning to think paying a little extra and going to the Federal Building would have been less of a hassle. Private parking lot, which you shouldn't need for long because if you're waiting here that's just nuts! read more

This review is not for the actual post office, but rather the Passport department . I went last month to renew my passport and the experience reminded me of that similar to going to the DMV at the worst time possible. They close their doors at six sharp so trying get there before that. I got there at 5:45 and it was about a 2.5 hour process from start to finish. Not sure how much busier it will be on a weekend though. Also they charge $15 to take passport photos there, but if you have the time, you can get them taken at Costco for $4 and bring them with you... And they charge to make a copy of your photo ID as well, so I would recommend you take a copy of that too before you head there. On the bright side though, all the staff that I encountered (3 separate people I had to enter at with thought the process) were all very friendly, kind and event though it was the end of the day they still seemed to give off a positive vibe. The main reason for the 3 starts is due to how long I had to wait, even though it process they have have is efficient there's just so many people there trying to get their passports! SIDE NOTE: I received my up to date passport in the mail 6 weeks later and I hadn't requested rush delivery. read more

US Post Office - Post Offices Near Me - Van Nuys, California

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