Ridiculous!!!! Been here for 1 1/2 hours and have barely moved. Post office is supposed to work for the people NOT have people work to re-arrange their entire day's schedule to submit some Paperwork. Passport office is the worst! They just shuffle people from one waiting room to another, even when you come with completed applications (including the photos). read more

US Post Office - First of many waiting lines to renew passport. - Post Offices Near Me - Van Nuys, California

If you're picking up a package and you're told to use entrance on Gloria: you're going to pull into the parking lot that looks like employees only, lots of mail trucks around, looks like a loading dock. There are no signs. Walk in the front door and there's a tiny little lobby and desk where you can pick up your package. Easy and fast once you're inside, it's just incredibly difficult to park if you don't know where you're going! read more

This review is not for the actual post office, but rather the Passport department . I went last month to renew my passport and the experience reminded me of that similar to going to the DMV at the worst time possible. They close their doors at six sharp so trying get there before that. I got there at 5:45 and it was about a 2.5 hour process from start to finish. Not sure how much busier it will be on a weekend though. Also they charge $15 to take passport photos there, but if you have the time, you can get them taken at Costco for $4 and bring them with you... And they charge to make a copy of your photo ID as well, so I would recommend you take a copy of that too before you head there. On the bright side though, all the staff that I encountered (3 separate people I had to enter at with thought the process) were all very friendly, kind and event though it was the end of the day they still seemed to give off a positive vibe. The main reason for the 3 starts is due to how long I had to wait, even though it process they have have is efficient there's just so many people there trying to get their passports! SIDE NOTE: I received my up to date passport in the mail 6 weeks later and I hadn't requested rush delivery. read more

US Post Office - Post Offices Near Me - Van Nuys, California

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Came here on a Saturday where the line wraps along the side of the building. Decided to come back on a weekday instead and get in line before they open hoping it will be a quick trip before I go to work. Friday, 730AM. 7th in line...YAAAAS, I got this! BUT WAIT. Door opens and one applicant enters at a time as two employees check your documents line by line making sure you filled it correctly. Then if all goes well, you'll receive a number. This is it...I'm out in 5 mins tops, it worked! NOPE. You sit inside this room where everyone ahead of you are all waiting, again, to get their number called. There's ONE employee that processes your application, make copies of docs if needed, and takes your photo if you need it. ONE! ONE EFFING EMPLOYEE! The problem is not that there's a lot of people waiting. IT'S THE PROCESS! You pay a lot to get the she-tee-yes service! {45 minutes since they opened and I'm still waiting} read more

I came in here yesterday for assistance for passport renewal and paid the shipping fees and post office fees. I was told by staffs that supervisor manager was not in and theyre not suppose to help people mail passports. My envelope was sealed and forgot to include my old passport. I was told to track my shipment, to reverse shipment to US department of State. A few minutes after walking manager was in and mentioned to just wait for return envelope for re shipment. read more

US Post Office - Left old passport from sealing envelope. - Post Offices Near Me - Van Nuys, California

No numbering process is followed, even though i had a numbber, they kept me waiting while they picked someone else from the queue to process

This review is for the passport office inside this large post office. The location is conveniently close to the 405 freeway. With plenty of free parking, use the lot to the left because it's closer to the entrance. Paperwork is prescreened at the front door. When cleared, advance to a waiting room with seating to submit the application. I had 14 people ahead of me which sounds like a lot, but I arrived Thursday at 11:15A and was finished an hour later. Photos and photocopying services are available for a fee. My passport photo was taken here for $15. Probably overpriced, but convenient and guaranteed to fulfill the many photo specifications. For a new passport, bring originals and copies of identifying documents like birth certificate and driver's license. I surrendered my original birth certificate even though a copy was required. The document was returned by mail 3 weeks later. For payment, bring checks, cash, or debit card, but not credit card. The passport is supposed to take 4 to 6 weeks with standard service, but mine arrived in 2 weeks. The experience was significantly better than other government offices like the DMV and jury duty. read more

I came here recently to renew my passport and it was easy as pie. I came around 11:00 a.m, and there was a really short line to get inside -- usually people arrive when they open and the line is super long. Do yourself a favor and come around 11-12 noon. Since I only needed to renew, I filled out the form, took a $15 passport photo ( You take it there on the premises), and walk next door at the Post Office to buy a money order, and large envelope to put my old passport and form in order to ship it. I wanted to mentioned the employees at this facility were super friendly and attentive. I'll be back here in 10 years after my passport expires again. Lol. read more

I went to get my passport renewed here and the service was amazing. They were very fast and efficient and they took care of all of the questions I had with little to no wait at all. My passport and passport card came in the mail when they said it would with no issues and this place seems very clean. The staff is friendly and unlike any other government place this place is easy read more

This is for the passport process. Came here on a Saturday to file my papers for my passport. Got there right when it opened, and there was already a line of about 150 people. I stood in that line for just over three hours, and i still didn't make it to the front door. Got on my phone, scheduled an appointment at the Burbank location, and left. In three hours, there is no reason why a person wouldn't even make it to the front door. They know they get this busy on the weekend, there is always a long line, why don't they have extra people on the weekend? Why isn't there someone coming along to double check your paperwork while you're in line to avoid any mistakes once a person is already inside? I could see the line from outside the window, of people inside waiting in another line, to wait in line to get a number. The process here is not organized at all. read more

Summary: this review is for the post office portion only (nothing to do with passport services). My wife and I come here when we need to drop off bulky mail items late night! This facility is open the latest in the SFV. Customer service: haven't had to interact with any employees because our mail is typically Pre-Paid...but I did see some smiling faces... Parking: we park in the passport section of the building (Sherman way entrance). The lot has lots of spots open when we go close to closing on weekdays. Perk: ITS OPEN LATE LATE LATE NIGHT....I even remember this post office being open really really late (i think like midnight on tax day but I'm not certain). Conclusion: convenient location that is open late night. Don't skip mailing your package if your local post office is close because this one is probably not that far from where you are at and they are open late night! Did I mention that this place is open late enough! I am a parrot with late night! read more

Every time I come here I see the long line and I think to myself: Why I did the mistake again ? this branch is always packed, always. the only reason I come here its because its close to my office. stay away if you can. Once you reach the counter the service is good. They also have a passport service read more

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Only one person out of 7 desks processing passports. Come on! No bathrooms, or anything to do except watch people take they're pictures. read more

I have been traveling and one of the managers Angelini has literally replied to my emails,, has gone out of her way to help us. We are so impressed by our local Post Office. read more

Love this post office! It stays open late till 7pm. There's plenty of parking, if you have to drop off a package you literally just drop it off in the large Bins they have there. Super easy, super fast, love it! read more

I moved my PO box after 13 years to another one closer to home here in the valley. There was a good amount of mail that was never forwarded to me, including two packages and some other stuff that was quite clearly thrown away or into an 'unknown addressee' receptacle by the staff in Van Nuys - none of this mail was returned to the senders. This is a rotten post office and I am so glad I never have to go there again in this lifetime. read more

This one is for my delivery man. Not only lazy to bring up my packages to my suite, he keeps mis delivering my packages to someone else while tracking says it's been delivered to me. This is the third time. Very incompetent, stupid delivery man. Once I can understand. 3rd. Time???? As for the ladies at the counter, they have been great from my experience at the post office. read more

Ahh if you need a passport and you decide to go to van nuys, be prepared to stand in line for hours. We came on a Saturday and arrived at 9:30 am. We didn't get a number until 11:45 am. Once inside, we had to wait for our number to be called so that's another two hours again. If you are renewing your passport and you are 26 and above, mail your renewal form instead. Also there is no public restroom here so empty your bladder before you get here read more

US Post Office - At least there's about ten employees who are processing the passports - Post Offices Near Me - Van Nuys, California

@Sherman Way and Haskell Ave I love this post office. You can get your passport here....All of the paperwork is here that you need to get it...I got my passport here a while back....When you enter the building from the parking lot you would make a right for the passport area...or a left to go to the mailboxes, stamp machines and drop off boxes...and the dreaded line....which can be a lil long at times....but it always goes pretty fast For people who do not like to get out of your car...you can go thru the drive thru and drop em right in ~~~the boxes are located on Sherman Way right pass the main building (make a right into the driveway and proceed left) you can't miss em 8)) Also...the branch has a large selection of stamp books in case you don't like the plain boring ones thay sell in the machines Get in there...if you live in the area...it'll probably be your new spot to mail stuff read more

US Post Office - This is the drop off box in the drive thru lane... - Post Offices Near Me - Van Nuys, California

Simply the Best The facility is clean and very easy to negotiate. The wait in line is very short and the agents are friendly, they help you with any mailings you might have, letter, parcel or pick-ups. The Post Office is easy to find and there are 2 parking lots to use. My experiences at the Sherman Way Post Office in Van Nuys has always been pleasant. read more

The Passport Office claims to be open until 6 pm. But if you show up at 4:30 they won't let you in. So maybe they need to change their operations hours from 9 am to whenever they feel like it because as the guy said, it changes every day. No wonder the USPO is going broke...their service sucks big time. Shopping Amazon and getting my passport at the embassy. read more

This place makes you wonder if you are in the USA or a third world country. For my passport I spent 3 hours 1/2 today, including 2 outside in the wind and the cold. On top of that I got the worst clerk, bossy (she is some kind of "boss" there), no manners, who didn't want to answer my only question and was rushing the process while having personal conversations with colleagues at the meantime ! She didn't allow me to read before signing the papers arguing that "she knows her job". Not professional at all and disrespectful. Go elsewhere. read more

I went in for a passport renewal on Wednesday at 8am. I read reviews that Tuesday's are their busiest days since they're closed Sunday and Monday. I got in line on the dot at 8am and left on the dot at 10am. It took me 2 hours since I had all of my documents prepared. The only thing they had to do was check my paper work and I was good to go. The wait: I wish I had woken up 15-30 minutes sooner so I could've been ahead in line. By the time I got there at 8am, there were maybe 50 people ahead of me. My ticket number was 07, so I assumed there were about 50 ahead of me but I don't know if they had started from 1 or where they left off the day before. When I got in line, I was around the corner and couldn't see the entrance. By 8:45 I was at the door and ready for the guys to check me in. There are 2 guys sitting and checking your paper work to make sure everything is good to go. Then they give you a number. Then you wait in the waiting room until your turn comes up. The waiting room: Around 8:45, there were only 2 clerks helping people submit their paper work. Around 9am 2 more employees came and at around 9:30 there were maybe 6 total helping. It started speeding up between 9:15-9:30 when there were more employees. It could be beneficial to maybe come around 10/10:40 when there are more employees. read more

I am not going to use USPS again. The staff was unpleasant to say the least. They left their priority mail tape out on the workbenches and then tried to charge me for it when I used it (thinking it was for my convenience, ya know, like any other business would do). I tried to explain why I thought that it was confusing and the lady kept interrupting me "I just don't see it, I don't understand how you think that." She became very combative very quickly and I couldn't talk her down. I think I'll go see what Brown can do for me. read more

I come here quite often to pick up packages, (off GLORIA ST) and I must say that the employees here are some of the nicest and diligent government workers I've ever encountered. There have been numerous occasions where I've seen people yell and scream at them because of something they had nothing to do with and yet they maintain their professionalism while staying calm. *Only enter off GLORIA ST for parcel pickups* The Post Office entrance is on Sherman Way If you're looking for a go-to Post Office and a parcel pick up point you can trust, look no further. read more

Wow what a great experience with Mrs.Pauline in passport side!! I went today to the USPS passport @ vannuys & I was expecting hard time over there from what we usually hear about long lines , rotten progressing but I was blessed with Pauline (passport agent) she is so professional, organized, patient & so helpful read more

This post office is the only US Post Office on this side of the Valley that does passports. That being said, expect a long wait. Got there at 2pm on a Friday and was out by 430pm. The guy at the door commented that this was a relatively short line for a Friday. Even though the posted close time is 5pm, they will cut the line earlier to ensure they close on time. This particular Friday, they closed the line at 3pm. I had read previous comments that said they got there 20 minutes before closing and they were let right in, but that isn't true. I would say the best time to go is early afternoon. This is when they have the most people on staff, so they chances of you getting out is faster. When we got there at 2pm, there were 7 people inside accepting passports, by the time we left at 430, there were only 3. Otherwise, everyone was very helpful. read more

This is one of mega post offices, comprised of a post office and a passport acceptance facility. The service is good, the workers wear masks and maintain social distancing guidelines. The post office has 2 entrances, use the one closest to the parking lot (facing Taco Bell) if you're going to use self-service machines, otherwise use the side entrance to get directly to help. Pick-up services are located on Gloria ave a little ways off. It's actually a warehouse with no obvious USPS markings but the staff are friendly and will try to be helpful. read more

I have had a P.O. box here for years and it's because it's so affordable. This is a pretty busy post office but it's probably one of the biggest I've ever seen. They have more mailbox pick up times than most of the smaller locations. They also have a place to do your passport which makes it convenient too. Just don't get your picture taken here because Costco is a lot cheaper. Yah, the lines at the counter suck if you're sending mail/packages, but there are hit and miss days when it flies by really quick. Not really any complaints because I hardly go to the counter unless I'm itching for stamps other than the Liberty Bell. LOL read more

Came in to renew my passport booklet and, since I wanted a passport card (which I've never had before), I was able to submit my papers in person. The wait time took 2 hours and they have vending machines, patio with tables and a waiting area inside. When I got called the lady was super friendly, fast and was done within what felt like seconds lol Although the wait time was too long, and was told the wait time is longer on Saturdays, I'm happy with how helpful and friendly all of the staff were. They must see a lot of people and yet their customer service is at read more

US Post Office - New passport facility - Post Offices Near Me - Van Nuys, California

This is the only post office that processes passports in the valley. They are open Tuesday-Saturday. No appointments. They are a walk in basis. But the lines remind me of the DMV I waited at least for an hour. You wait in line & get the paperwork from someone at a desk. By the time I got to the desk the lady said oh you could just print out the forms online & you have to send yours by mail. I waited an hour for someone to tell me that I have to re-apply for a passport by mail. I had done my passport photos at Costco. So check online if you can do that. It saves a lot of time. I had changed my name. You just have to fill the form, mail your old passport, marriage license "the original" they don't take copies & a check for reapplication. It was processed quicker than I thought. It took about 5 weeks & they sent all the originals back in the mail. I didn't think I needed it expedited as I wasn't going out of the country yet but I do recommend doing it at least 6 months before your passport expires. read more

Always great to do business here. Very friendly and helpful employees, line goes by quick, and lots of parking. No complaints!

If I could give this 0 stars I would , waiting in line for 30 min just so they can tell me I needed to tape my shipping label to my package and couldn't let me borrow tape Thanks usps read more

They've lost some of my incoming and outgoing mail several times this year. I've made a transition to UPS for my very important letters to mail....then again, almost all of them are 'very important' arent they? As for delivering boxes/merchandise, they have done a horrible job the first year i lived in Van Nuys. Employees always placed the 'missed you' card in our mailbox even though my wife is always home as a homemaker. Recently, they have been delivering our orders to our door and have been redeeming themselves, perhaps they've gotten new employees. Overall, their prices are cheaper than their competitors (UPS, FedEx, DHL, et al) however, its not a guarantee anymore that your items will make it to you or your destination unless you pay extra for that guarantee. read more

US Post Office - Busy busy bees in here. - Post Offices Near Me - Van Nuys, California

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Had a great experience here, I got here around 12:45 pm and the line was not long at all on a Saturday it started piling up after I was in the front. It took me about one hour to get call to do my passport and to finish it! Customer service is great, but they do charge a dollar per copy they make and they accept debit card for certain things! read more

Passports for two kids My overall advice is to mail in your passport renewal application or get an appointment at a center that has appointments. Passport waits are long wherever you go at the moment. I know someone who waited 3 hours on a March 2017 Wednesday afternoon in Santa Barbara. The day before we went to Van Nuys, the wait was 3 hours. At Oxnard, on Saturday, March 4th, they had "filled up" by the time we got there at 1 p.m. for a 4 hour wait. We arrived at the Van Nuys post office at 1:25 p.m. on a Friday and were done at 4:20 p.m. so it took just under 3 hours for us. So, what you need to know about Van Nuys: THE GOOD - We had no problem finding parking. The outside line was orderly and in the shade in the afternoon. There were people available to answer questions while we were in line. The workers were friendly. They had 6 people processing applications. They can make copies and take passport photos and it's a simple process while you are waiting. LESS GOOD - There is no where to sit for the first two hours, you just stand in line outside. The ground is really dirty and the kids go filthy. There are no restrooms, we asked. The machines to buy drinks are inside and it's not obvious that you can go inside to buy a drink. What to bring: 1. Check the US passport website and be absolutely sure you have everything you need. We saw many people turned away without both parents, missing documents, etc. 2. Something to drink, because it is a long wait. (but don't drink too much because of the restroom issue) 3. Something to sit on - blanket/folding chair, while you wait, especially if you have kids or older people with you. Good luck! read more

Before came we read that you have to come and be ready to wait 5-6 hours. We took food and water just in case. But we were very fortunate and our waiting time was only 10 minutes.We still can't believe that it was so fast. One of employees said October- November is the best time to come here. Because most of the people coming before summer and they making ID and passport to go for vacation and it takes really 5-6 hours to wait for your turn. So lucky we! read more

I have been waiting for 3 hours and some people cut the line . The worst place !!! They need to give numbers to people who are waiting in line so no one can cut :( read more

US Post Office - Post Offices Near Me - Van Nuys, California

PASSPORT REVIEW -- Great experience when you go on a week day. I arrived at 10:10 with about 15 people in line. Waited 10 min before they checked my paperwork and photo (pays to bring everything copied and filled out ahead of time - otherwise they will NOT give you a number until your paperwork is filled out and checked). I was then sent to a room with my number. There were about 30 people ahead of me which startled me but I only waited about 15-20 minutes before they saw me and that took just over 5 minutes. It is interesting to watch the numbers move on up - take note that they only go through 95 before they start over at "00" so if it says 90 and you are #05 for example, you really only have 10 people ahead of you. I have to say I was impressed that they had so many people making sure the process went smoothly. While waiting for my # to be called, someone came and checked if I needed any copies or photos taken. That makes the process once your number is called so much faster. Also I noticed people that got their photos taken were shown their photos and asked if it was what they wanted -- maybe on a crazy busy day they dont do this but I thought it was kind. I dont think one star reviews are necessary if you chose to go on the weekend or the later afternoon -- just expect a minimum of an hour waiting and maybe your experience will be nicer :) If the line is out the door -- you will probably be there for a couple hours. Just a heads up. I was in and out in 45 minutes from parking on a Friday at 10am. read more

This post office is open later than most. The only thing is the traffic on the Main Street pulling out.