This review is only for passport services. I came here on a Saturday morning and the services were quick and efficient, and the employees were helpful and kind. Knowing that these services are always in high demand, I tried to show up early. They open at 9, so I got there around 8:30 (I wanted to get there earlier but got delayed). Parking was plentiful! There was already a daunting line so I wanted to leave but decided to tough it out. When 9am hit, people were allowed in the building to have their materials checked by an agent. I cannot stress enough, things will only go as smoothly as you allow them to. Make front/back copies of your photo ID, come with photos if you can (saves money), fill out your application correctly, and be very kind. This goes a long way! After having your materials checked, you're given a number. They have a waiting room, but if there are no seats, you have to wait in line outside of that room. While you are waiting, the agent asks if anyone needs photos ($15) or copies of their ID ($1). They do this in number order so don't get antsy. Silvia was taking care of this and she has great customer service as long as you are nice to her and don't give her a hard time. For example, there was a child who said he already had a passport, and when he told her how old he was she told him, "Don't forget to come back in two years to renew it. We'll have a special meeting for it." When taking my photos, she even made sure I liked it, which was so considerate of her! I waited approximately 30-40 minutes to be seen for processing my application. Pauline helped me out and she was very thorough. She double checked all my materials and when it came time to pay she gave me an itemized description of all the charges. (If you would like to use a card, they charge $1.20 to process a money order.) I wanted to expedite my application for a trip at the beginning of 2017, but she told me that I wouldn't need to unless I still wanted to, because routine processing would ensure that it was available before my departure. I really appreciated her saving me money, which she didn't have to. When leaving, both Silvia and Pauline told me to have a great week, which was so sweet! I was in and out of there, from parking to getting in my car after everything was done, in a little more than an hour. Come earlier than me and you'll probably wait even less. If you aren't eligible to renew by mail, come here! read more

They make mistakes like sending you a slip that says you weren't available to receive the parcel. The real reason they give you one is because the carriers are in fact too lazy, to walk upstairs, ring the doorbell and, hand you the package. There's no customer service at all. Brian is the only person who's halfway decent, and acts like he cares. The managers and, other staff could care less about you, your mail, or your package. I was made to jump through hoops, due to a mistake made on their part, but to no avail. Seriously? For a federal agency, they should have their shit together. They should also hire managers that speak and, understand fluent English!! What a tragedy!! read more

This location has plenty of parking and easy to find. I went here to get my passport and the clerks were very helpful and polite.

So this is my experience with the passport office, I got there about 11 yesterday from the bus . I expected a long line,but there were only four people ahead of me and a lady checking applications. I had to redo mine because I wrote in blue ink instead of black. They gave me a number "98" and you go to another room,I expected it to be full ,but there were only five other people all being helped and one person waiting,#97 was being helped which meant I was next there was only a two minute wait. I got Keydra (I am unsure how to spell her name) she was very nice . The entire process from the time I walked in the building took maybe 10 to fifteen minutes. The cost is $110 for the passport book you send to the US passport office don't worry they have a stamp and then another $52 for the photos and application fee ,but you can pay cash for that which I did. By the way if you need a passport. You should get it a year in advance and get it during October or September because they are not peak travel times and people aren't rushing to get their passports . You also won't need to use expedited service. Do not get your passport during the summer or holiday season unless you want to stand in line and wait for hours. Update and tip. Here is my advice for people wanting to get their passport, Tip 1. If you have a job ask your boss if you can take the morning off,I think the line might be less in the morning than the afternoon. Summer time does not count see tip 2 &3 Tip 2 . From the reviews I read ,avoid the weekends Tip 3. Do not try to apply during the summer or the two months leading to summer people travel during the summer. I think September and October are off travel times,school is fully in session,the summer travel is done and the holiday travel has not yet started. I hope this helps and good luck with everyone renewing or applying for a passport. read more

Passport services review** I am absolutely thrilled to say this experience was quick, efficient and thorough! I walked in at 11:30 and was out by 12! Can you believe that?! I was fifth in line and came ready with my DS11 sheet already filled out, picture taken, birth certificate and ID in hand (which they photocopied on site). Both employees and the one trainee I encountered were all helpful, knowledgeable, and kind. Very pleased with this center and it's efficiency. Expedited shipping+processing fee+passport book and card= $227. read more

Five hour line on a Saturday for the passport process, and the miserable human garbage that work there fill that time by scolding adults and children alike. read more

Does anyone know why this post office has package pickup hours from 10AM to 5PM along with a pickup location 'separate' from the actual post office? Do they realize people work? Also... why is the package pickup 10AM start time, yet the actual post office next to it open at 8:30AM in the morning. Wouldn't it make sense to let folks pickup their package there? If I could file a complaint somewhere, I would. This seems beyond ridiculous. I am not even sure why I am zoned for this post office, when I am closer to the Magnolia Blvd post office and live in Sherman Oaks. read more

The place is huge and apparently I ended up in the wrong spot to pick up a package. The attendant let me know... in a not so kind manner... and circled a location on my pickup notice that said I needed to enter from the Gloria St entrance. That was incorrect. You need to enter from Gloria AVENUE. I get the employees here must encounter some horrible people throughout their work day but at least make sure the information provided to customers is accurate before giving attitude. read more

I went to get my passport here 2 months ago and I thought everything was fine. A few weeks after applying I receive a letter in the mail saying my photo did not match the requirements so I re did it and sent in a new one. A few days ago I get another letter saying my identification does not match the name I am currently using even though it does. How is it that I came here and was never once told that my photo was not correct and my identification was "incorrect"? I leave next week and I still haven't received my passport! All of this could have been avoided if the person "helping" me had said something when I was there rather than talking to me about his vacation. read more

The passport process here is very organized and peaceful in that they have a very effective operations. When you walk in (no appointments) someone verifies all your paperwork is properly filled out using the appropriate paperwork. They go by numbers to verify everyone has ID paperwork copied and then ask if photos are needed. The staff come to you on your seat and then take you to get pictures taken. Go back and sit for the real passport process is called by the number on the wall. Clean, air conditioned, bright and open space makes this process more bearable than the DMV. read more

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Passport Office Review: It's quite unfortunate that I have to write such a bad review since I have known very kind and friendly postal workers, but I'll keep it short. Upon entering, I was surprised the line was short (one person ahead of me) to go through the front desk. Logically we walked up to the desk, and Karen told us to wait "Back there, as close to the door as possible." It's 93 degrees outside and I'm holding a newborn, but whatever. As soon as I walk to the door she says, "Next." So we walk back to the desk. At this point I'm just annoyed. We printed our baby's passport application at home to make the process as fast as possible, but Karen doesnt like that it's doubke sided and makes us go outside, fill out a new app, which by the way, is DOUBLE SIDED. We go back inside and Karen is with a gentleman who has a question about the photo ID required and he says "I dont have one, what should I do?" and Karen responds "You could just give up. Go home, make my life easier. Do what makes you happy." Really??? My husband says to wait to the side and he'll deal with Karen, but I make an appearance when she verifies our IDs and we then walk through to the waiting room. We hear someone call out 64 and a young woman says she is number 63. The woman at the desk says "I called 63 twice. I'm on 64 now." Wow. They just keep surprising me. At least the lady taking photos is kind. She asked a different worker to help #63 and he obliged. I am thankful you only have to request a passport in person once in your lifetime! If you are renewing, just do it online and mail in the application! read more

US Post Office - This is the delightful Karen. [insert sarcastic eye roll here] - Post Offices Near Me - Van Nuys, California

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I've never said to myself: "Hey, you know what? It's Friday, I'm young... I'm going to go hang out at the post office", so I'm a little at a loss when it comes to people being disappointed that they didn't have an awesome experience here. Especially when a review directly to my right as I type this says that the service is good once you get to the counter. It's a post office, and it serves a very large surrounding area. The passport office alone, I'm told, is the only one nearby. You should expect and allow for it to be crowded. Having said that, I'm not trying to say anyone's complaints aren't valid. Also, I'm a bit biased because I had a really awesome experience here that, to be quite honest, that had very little with the establishment itself. I was waiting in line to apply for my passport and probably had at least another hour and a half of waiting ahead of me when, for reasons I'll never understand, someone much farther up in the queue wanted to switch places with me. She was actually next. So, yeah, there's that. However, I still maintain that no one should expect a post office visit to be super happy fun time. It's a place, not unlike the DMV, where you will have to find yourself a few times in your life... And you can either meet this obstacle with grace and fortitude, or anger and disappointment. Whatever the case, it will be over eventually, and you'll be home again in your own space with a good book or a glass of whisky. I don't know your circumstances. Anyway, the employees were pleasant enough with me, and very clear, and the actual application process was very quick. That's all I could really ask for in a post office. read more

Went there today 4/2/2016 Saturday at 7:45am. I had all my documentation and my completed application that I downloaded online. We were done by 11:15am. Total time was 3 1/2 hours and we had everything we needed, so make sure you have everything or you'll be there even longer. Go to travel.state.gov for the forms Bring these with you; 1) Original certified birth certificate. 2) Drivers License, or old passport 3) Completed unsigned DS-11 4) Copy of the front and back of your drivers license 5) Check, debt card, or cash. No credit cards accepted. They can take your picture on site. I'm told that CVS picture are frequently unacceptable but Costco works well. I chose to spend $15 to have it done here. read more

Passport tips: Definitely check days/hours of availability before going. Expect to stand in line anywhere from 1-4 hours. I waited 1.45. Once inside it took ten minutes. To help speed things along print out the application in advance, because even if someone is in front of you--if they don't have the paper work in order you'll be processed before them. If you do handwrite info it must be in black ink, if not they'll make you do it over. Pay the expedite fee, to get it sooner (3 weeks) but even if you change your mind you can process it sooner, by paying the extra $60+ fee (CC) over the phone which is what I ended up doing. read more

I was in and out in about 20 minutes applying for a passport at 6pm Theres no reason to show up at 5am or 6am. The real trick is to go in prepared and read instructions! Before you go, go to the US Passport website and fill out your application online, then print it out. Bring a long form copy of your birth certificate, and a photocopy of your driver's license. If you forget one of these you will have a bad time. The numerous one and two-star reviews are probably from those people... Don't be one of them! read more

The process takes between 2-3 hours. Pauline assisted me and my family and did a great job. Helps if you download the application on-line and show up with it completed. No restrooms here so be prepared. read more

This place blows!! the ratio of employees to customers that need help is rediculous. They do not care if there is a line outside the door, they take their time and slow as F.. Sorry for the language but if any place needs to hustle is the postal passport area!! Now I have to hand carry the docs back to agency on 405, with Obama in town!! Shoot me now.. read more

Went here yesterday at around 3:45pm to get my passport. Stood in a line for about 40 minutes, got my number 41, and when I walked into the seating room, they were serving 36. I was out of there in less than 45 minutes. Everyone there was personable, friendly, and as long as you had all your paperwork ready to go, you shouldn't have too many problems. FYI! For Passport Service, the Post Office opens at 8am! The employees will tell you that over the phone, it's 8am, not 8:30 shown here. By 8:30, you could be dealing with a longer line than if you arrived at or before 8. read more

The mail room at my job has one of those weight/meter/stamp machine things that prints postage for your mail. Tempted to use it for my personal packages but scared of being caught and fired for stealing the people's postage, I was forced to head into the post office. I don't know what's worse: Costco on a Saturday or the post office during the Christmas holidays. I thought to myself as I parked, "Gee wouldn't it be nice if they had a self-serve ATMesque machine that could just do this for me!" Wishful thinking I guess... Until I walked in to find not 1, not 2, but 5 said magic machines! Holy crap this made my day! The line first off wasn't very long, especially for 5pm in December. But my eye caught a machine with no one using it. It was super quick and easy...each of my packages weighed different amounts and was going different places. But the prompts we beyond easy to understand and I was able to weigh and get a postage label printed for each separately, and pay for it all at once in less than 5 minutes. I just say, I don't know if I'm behind the 8-ball and maybe these things have been out for some time?! But if they're new, thank you Van Nuys post office for hookin' it up big time!! read more

I wish it was possible to award zero stars! AVOID LIKE the PLAGUE! First, some disclaimers: A. I'm not writing this review after 1 negative experience - I live within walking distance of this Post Office, have a PO Box, and am there almost every day. B. As a customer, I am always very polite and respectful: I say please and thank you, am friendly to the employees, never display attitude about having to stand in a long line. C. I love stamps, have penpals from all over the world, and trade actively on Ebay (lots of sending & receiving of packages). Taking all of these factors into consideration, I should be the Post Office's favorite customer, right?! Wrong! In fact, this Post Office has managed to make my mailing experiences so horribly frustrating that I can't wait for the payment on my PO Box to run out, so I can rent a much more expensive PO Box at the local UPS. In other words, I am willing - in these financially difficult times - to pay $20 per month for a UPS box (versus $8 at the Post Office) AND drive out of my way to check my mail, just to avoid going to this Post Office!!! MY LIST of GRIPES: 1. One day I was mailing a package, but had forgotten my PO Box key. I patiently stood in the never-ending line (so long that I always bring a book to read) to post the package, then requested the disgruntled postal employee to please check my PO Box for me. Mind you, I wasn't making an unreasonable request - it is part of the employee's job to check PO Boxes for customers. This employee was obviously not in the mood to do her job, and actually told me to come back when I had the key! After I insisted politely, she literally rolled her eyes and went in the back. Unfortunately, I didn't have any mail in my box that day, which annoyed her even more. She angrily informed me that it was obvious I'd lost my key, since this was the 2nd time (ever!) I asked her to check my box, and she would be "flagging my box for the supervisor." Sure enough, a few days later there was a note hanging in my PO box, to the effect that I'd lost my PO Box key and my account was flagged for review. So once again I returned to the forever-long line to request that the note be removed, only to find it back again 2 days later. By this time I was frustrated enough to complain to the supervisor, showing him that I did indeed have my PO Box key. 2. Unfortunately, the key fiasco was just the beginning. After foiling her plan and proving that I hadn't lost my key, I now had a Postal Employee nemesis. And take it from me, there are few things worse than an enemy at a government institution, especially one you're dependent on to handle your mail every day! She nitpicks at every piece of mail I post, one time making me re-package a box just because the address was slightly off-center! I now avoid dealing with her altogether, and if I'm at the front of the line when she says "next customer," I let the person behind me go 1st, so I can get a different employee. But I'm still dependent on her to receive my mail, since she sorts it as well. Last week she unceremoniously sent back a package that had been mailed to my PO Box, just because it was accidentally addressed to my grandmother (who'd bought it for me as a gift). Obviously, the employee didn't do anything illegal, but she would've had to watch my box closely to even notice the name discrepancy, which incidentally has never been a problem before. 3. Lest you think my issues with this Post Office are purely personal, how about this: if there's a piece of mail or package that's too big for your PO box, most of the time you still have to wait in the endless line with all of the customers mailing things out, just to pick it up! Not a problem? Imagine today: 4 days before Xmas, the Post Office is so busy that even pulling into the parking lot is impossible. As luck would have it, there's a notice for a "too-large package" sitting in my box. So I'm forced to get in the hour-long line of people - all sending out large packages and multiple Xmas presents - just to get my hands on my mail! It was the last drop in the bucket, leading to this review! 4. This Post Office has very bad vibes, which might sound "new-agey," but is true! With a constant stream of frustrated people waiting in long lines to deal with disgruntled employees, why would the energy here be anything other than heavy?! Once, standing in the never-ending line, I almost fainted for no apparent reason. I actually got out of line and left - but as soon as I exited the Post Office, my dizziness and nausea subsided. On a different occasion, as I people-watched in the endless line, I wondered whether a mental institution had suddenly closed in Van Nuys, releasing all of its patients into the streets? Or maybe a local nursing home was taking a field-trip to the post office? My advice to the employees: start doing yoga or meditation, and consider Saging the place! But in any event, I'm out of here! read more

FUCK THIS PLACE! I hope it goes bankrupt. I HATE THE PEOPLE THAT WORK HERE! I cant BELIEVE these idiots are still in business. Yes , I get it- Its our mail system... what would happen if it dissolved. It fucking partially HAS dissolved! Are you KIDDING ME??? these people could not care LESS! Morons! and to make matters worse, they DO NOT leave packages, Mail comes late, half the time the carriers are rude (only HALF) , and they are disorganized and typically deliver stuff a day later. I HATE YOU USPS. I am happy my taxes don't go to your organization and I proudly support UPS and FEDEX. DISSOLVE ALREADY! YOU SUCK! BITCH! read more

A little excerpt from one of my trips here.. Postal Worker (PW): Uh ohh, here comes trouble.. Me: Good afternoon to you too Pxxxx. PW: So how are you gonna make today exciting? Me: Aside from these stuff i'm mailing out, I'm getting some stamps too.. PW: Yep, nuthin' says party like a roll of stamps.. After she rings my packages, I pull out my card and it accidentally slips into that little crevice between the counter and her desk.. Me: Oopsie.. PW: Did you just drop your card in there? Me: That isn't where I'm supposed to swipe that huh?! Of course she grumbles but gets on all fours to fish out my card.. Me; Well.. I've never gotten a girl to get on her hands and knees that fast.. :p PW: Haha! You still want your card back right?! (Playing with scissors) Me: See, I told ya' I was gonna make your day exciting.. I come here so often, the people behind the counter have become my friends.. none of that "I hate my job" attitude here, and they will always suggest the best or cheapest way for you to send your packages.. Hey, where else can you go to a USPS, drop off your mail, and leave with a yummy brownie?! Thanks Laurie! read more

Have you ever felt so enraged that you feel like throwing raw eggs against the chalk board? This is my experience with this post office. HORRENDOUS! I arranged to leave work early and came in with my daughter to apply for her passport. We stood in line of 3 people ahead of us, with the line not moving for 40 minutes, and then they said they are closing, and closed the doors on us. I ended up trying to reason with them, but they did not care. I asked for the manager. He was absolutely non-accomodating and said to come back another day. People ahead of me were there for the second or third time, where they came in before, stood in line for a long time, and then were told the doors were closing. They were outraged and said they will be complaining. Apparently, it takes them 30-40 minutes to serve one customer. OUTRAGEOUS. I would not recommend this place. NEVER-EVER. Can I give it ZERO stars?! read more

Passport service was so quick and friendly. They handled it professionally. For those; who can not make any appointment on the usps website,I recommend keep checking more frequently for any cancellation as I did. Sometimes it will be available even for the next day. read more

The wait to submit a passport application was long and painful. I do accept partial responsibility due to not researching the process prior to our visit. We arrived at 3:00pm on a Tuesday and were finished with the process around 6:00pm. The staff was reasonably friendly and appeared to be working efficiently. Don't really blame them for the number of people there to process passports. My biggest complaint is that there was no public restroom. I understand the post office not having one but the passport office where waits can exceed 3 hours??? That is totally unacceptable!!! There were many families there that were all told they could walk to Taco Bell if they need to use the restroom. I was waiting for my 5 year old to say the dreaded words that she had to use the restroom. Sure enough...we paid Taco Bell a visit. Not cool US Postal Service!! read more

I read a lot of reviews from the passport section and most, if not all were negative . My experience was not bad at all. Of course it took about an hour and fifteen or so, but I suppose that I went in knowing it would be a while. Given that it's a government agency and that we are applying for a passport I appreciate the thoroughness. I would rather spend an extra 30 minutes and have a job well done. Staff was friendly and quiet. read more

The postal service is really bad ,some of my mail is lost or I received someone else's mail. Looks like nothing we can do not even complaining. read more

I was nervous reading other reviews for the passport processing. I was pleasantly surprised and discovered that most of the people experiencing issues came unprepared. I showed up about a half hour prior to the doors opening and although the line outside seemed long, more than 2/3 of the people in front of me showed up missing something or had not completed their paperwork correctly. My only hiccup was that I had taken a picture at CVS prior and it didn't meet the criteria so I had to take a new pic there. It was quick and I'd recommend that you just do it there all together to be sure it's right. It doesn't hold you back or anything. The staff was friendly even though they were getting the 3rd degree from the ill prepared. All in all, I was out of there less than an hour after the doors opened. No sweat! read more

Guy at the front was helpful, lady who helped us was too. One lady that worked there was mean to the person she was helping that's why I'm rating a 4. She was demeaning. Everyone else was nice and helpful. read more

My last review for the Van Nuys Post Office on Sherman Way was way back in 2014. I am adding an update because I haven't had misdelivered and / or lost mail for a very long time, I'm glad to report! read more

Man, no love for the Post Office. I feel like people only write reviews for this kind of place if they're really disgruntled and want to give a warning to others. It isn't a really fair representation of the whole experience. I went in on a Thursday afternoon and had no complaints. This branch is clean. I was confused about what shipping and delivery confirmation options there were, and the lady who helped me was extremely patient and helpful in explaining to me. She also made some small talk and jokes, and when she saw that I was buying postage for my marriage license, she congratulated me and was very sweet. The lady working next to her also congratulated me, which I thought was nice. Overall, the customer service was friendly, and I got exactly what I needed. Can't complain! I have certainly had grumpier customer service experiences elsewhere! read more

The USPS Service is one of the worse services known to man! DO NOT EVER USE this Service! They don't care about you whatsoever! I shipped a package to Canada via EXPRESS, which the fees are almost double UPS. I will NEVER EVER use USPS service again! By using USPS EXPRESS your package is guaranteed to be delivered to the destination by a certain date and time. I shipped this package for $300 in gifts to my brother in Canada. The package left the United States via LosAngeles and never made it to Canada. I put a case for this package which is now considered lost! Waited over two hours on the phone and all supervisor told me that they are not responsible for my package! Mind you she told me they are not responsible! Why did I spend an extra amount of money for express service and to ensure my package if they aren't responsible? Phone who just blatantly lied to me end it wasn't helpful at all! Warning! Do not even consider on using USPS service ever! Your package will be lost and they don't care and you'll never get your money back! they probably have behind the scenes ripping people off because they know that there's no way anyone can do anything about it! They are thieves! I will be suing USPS for negligence, loss of money, and false advertising! If you ever want is a service to ship your package to Canada or wherever, then use UPS or FedEx, which USPS are Corrupt and they will lose your packages, which are being stolen by their workers and your items will be sold on the black market! read more

I have been trying to call them and they keep hanging up. Whoever the fuck is behind the phone needs to be fired ASAP. Totally unprofessional. Btw I have been calling at 3PM on 4/10/19 so whoever was behind the phone at that time, that is who needs to be fired. Thank you :) read more

Remember the drop boxes at the federal building cut-through between Veteran and Sepulveda just south of Wilshire. Convenient! Drive slowly.

Today, my sister and I came here to renew her passport for travel plans later this year. We arrived at exactly 8:12AM and the line wasn't too crazy - about 40 people in front of us. (The Yelp page said that it opened at 9AM but it actually opens at 8AM so even though I thought we were early, we were actually late.) I had everything pre-filled out and ready to go. I had my sister's DS-11 application filled but not signed, original birth certificate, previous expired passport, passport photos and cash. We waited an hour to get to the pre-screening process. Once there, that Post Office worker was seriously the most STUCK UP, RUDE, UNHAPPY and MISERABLE person there could ever be on the face of this planet. She had an issue with me speaking for my sister and actually having our papers in order. She went through the application and said that my mother could not be listed as an emergency contact in my sister's application because if they travel together, who would be contacted? Luckily, the employee next to her said that since was my sister was over 18, she could basically list whoever the hell she wants. The employee helping us was so angry at that and clearly no one liked her in that facility (later on, I saw her arguing with fellow employees so she might be the grumpy one.) We went through to the waiting room and waited for our number to be called. While we waited, an employee came by and asked if we needed pictures (which we didn't) and a copy of my sister's ID (which we did and cost $1.00). He was very polite and sweet. Once we were called up, the process took 10 minutes. The employee processed everything and was super polite. She made my sister sign and charged us $168.00 ($140.00 for the passport book and card + $25.00 processing fee + $2.25 for the money order & copies). We were out at 11:15AM and our way. Except for one grumpy, rude ass employee - we had a great experience. Come early and come prepared otherwise you will be miserable. Have your paperwork and payment ready to go and you'll be in and out in no time. read more

This passport office is where humanity goes to die. I don't know if I came on an off day or what, but I arrived at 1pm on a Tuesday afternoon. Waited in line for 2 hours. Got to the very front and the woman checking for proper documentation walks away and goes on break. For 10 minutes we stood there, just waiting. Apparently, they had already decided while she was gone that they weren't going to accept anymore applications but waited until she came back to inform us. We were treated like nothing more than cattle. It was bureaucracy at its ultimate worst. I highly suggest going to the Glendale office first thing Saturday morning. They open at 7am and the staff there are much more friendly and I was able to get my paperwork signed and stamped within 2 hours. read more

Came here for passport renewal 1.) Initial screening line to make sure you have everything you need to get a passport took about 20 minutes for me to get to the front of the line. I filled out the wrong form, so had to get out of the line to fill it out. Luckily, you get into a different line afterwards so that you don't have to wait all over again. My tip is to grab the paperwork from the desk which is prominently displayed and fill it out while you are waiting in line. 2.) Once you pass the initial screening, they give you a number and you sit in this room. I had number 75 and they were calling number 55 when I got into the room. It took 50 minutes before I got to a representative, which is really not too horrible in my opinion. 3.) Everyone I encountered was quite nice and helpful. While you are waiting in the main room, there is another worker making sure you have your passport photo taken or your ID photocopied prior to seeing the representative. I'm giving them a 5 star rating because I was expecting the absolute worse soul sucking experience possible, especially given that it's a huge government run facility, and what I actually experienced was not bad at all. And the employees were really amicable and helpful. read more

The review is for the passport office. The wait time is ridiculous. Plan on spending 3-4 hours. They have a nice set up, but the actual employees are either away from their desks or taking their sweet time to service customers. This is a typical government establishment where customer service is non existing. Unfortunately not much you can do. My advice would be choose a different location to begin with, but if you have to come here, please bring food and drinks and ipads and whatever else you need to kill time. read more

Dahhhh...doing a review on a post office...WTF! Well, folks, this is my closest post office...Clean, easy to park, friendly customer service people, and the lines move swiftly most of the time. I have been here a few times, over the past few months, and have never been happier with a post office. They actually treat you with respect!!! Helpful, courteous, and always seem to have a smile on their face...I like this and give them 4 stars...Why not 5, you may ask? It's a frigging post office!!! And, yep, you can get your passport paperwork here, as Amber N. said. Fast and easy...Also, love the drive thru!!! That is so cool!!! read more

The new automated machines are soooo easy and awesome! I can honestly say I really like this place since I don't have to stand in line or talk to anyone anymore. They do have a Passport place here too which is nice, but again, the lines and people make it not so nice more often then not. Still, the place is clean and parking is free. read more