Burbank's main post office, located in downtown Burbank. Ample parking available, handicap accessibility, provides all postal needs. Friendly service. read more

Just moved to the neighbourhood, and needed assistance sending mail out. I received courteous, kind, positive, and caring customer service from Tanisha. The waiting time was short. The environment was calm. The store is clean. Came in the morning and there was lots of parking available. I Found my new got to USPS store. Highly recommended. read more

Friendly people here, not too busy. Drop off is a breeze if the packages are prepaid. Plenty of easy parking.

Who's the lady with the dark hair? She was extremely rude. Horrible, horrible USPS! Horrible! Terrible service. This location is awful. read more

Local LA Valley/SFV US post office in Sherman Oaks California. I often drop my outgoing mail off here and purchase stamps. They have tons of P.O. Boxes and friendly staff. I'd often go with an ex here to drop off Christmas cards around the holidays and it was a pretty smooth experience and now that I live in the area I find myself frequenting them mainly on foot because whoever designed this parking lot I'm not sure if we should hug you or just stare in disbelief... It's one way in (entering from Magnolia Blvd) and out (onto Kester Avenue) which makes for better traffic flow... It's great in a lot of ways except if you're headed back the way you came in or opposite in the direction of the exit. The hours are pretty short and sweet (8:30 AM - 5:30 PM) so it's not ideal for those getting off work and hoping to get postal service inside. USPS - Sherman Oaks is open Saturdays as well 9 AM to 5 PM. They can be slower to open in the morning, but I know this to be true at many postal places so I don't hold that against them. If you're local or in the area you'll get what you need and relatively smooth + efficiently. Please appreciate your essential workers at your local USPS all year long and on National Postal Workers Day (July 1st of every year). read more

See all

Whoever has complaints about the service provided here should go to a private mail Center and pay for it - coming in with a bad and rushed attitude will never get you good service unless you pay for it - whenever I go I'm greeted and helped with a smile - they know me here and I appreciate the time they put to help out those who understand USPS - love you guys and thank you read more

Worst USPS I've been to. First Monday open after the new year, their hours say 8:30AM, there was a long line out the door at 8:30 but doors didn't open until around 8:37. After opening, they only had one cashier working. Second one didn't show up to work until 8:50 slowly walking in and couldn't even remember her password to login and was about to get locked out. Just a mess of a location, avoid going here at all costs! read more

Wendy helped me a lot with an urgent package that was addressed wrong. She went out of her way a lot to get it to me

It's consistently very busy, so they need to hire additional staff to improve customer service.

Don't bother coming to this door. Waited for over 20 min. No one came. When I asked the employees they had attitude and asked if I rang the doorbell. Yes. 3 times. An employee walked into that door and ignored it. If you're going to put these signs up, have someone actually attend to that door. read more

US Post Office - Post Offices Near Me - Sherman Oaks, California

DO NOT COME TO THIS POST OFFICE UNLESS YOU WANT TO GET YELLED AT BY THE EMPLOYEE JENNIFER. This worker was extremely rude. I simply had a few questions and greeted her kindly as I would do with any other person I meet on a daily basis. She must have been having a bad day because she was extremely short tempered rolling her eyes at me. When I asked her why she was being so condescending she told me that I should have watched a YouTube tutorial before I come to the post office and ask questions. Everyone in line was completely shocked by her nasty behavior. The female worker next to her saw that I was hurt by her behavior and immediately offered to help me with my packages. JENNIFER IS THE NASTIEST EMPLOYEE I HAVE EVER ENCOUNTERED IN MY LIFE. USPS DO BETTER I will provide a photo of her so you can be sure to stay away. read more

US Post Office - Post Offices Near Me - Sherman Oaks, California

See all

The postman drove past my house today - did not stop at my house or my neighbor's house. Just slowed down, then blew past our driveways. I had mail ready to go out - Mothers Day cards. And now.. they'll be a day late. NOT HAPPY read more

US Post Office - Mail waiting to go out that the Postman did not collect.. just didn't. - Post Offices Near Me - Sherman Oaks, California

I was in the area and needed a post office to go to on my way back home. My maps directed to this one which was easy to get into, good size parking lot and a clean inside. I walked in dropped off my pre paid package and left. There was a line to mail packages but it seemed like it was moving quick for a weekday. My only issue was when leaving I wanted to make a left as I needed to get the fwy and I wasn't trying to circle the block. So you'll have to wait a little longer to get out as this was a busy street in the late afternoon. read more

I mailed my rent check on two occasions and it never made it to the destination! one of the checks was intercepted and "washed!" I will never go to this post office again. Something is wrong. don't trust this post office mailing inside or outside. It doesn't matter. It happened twice in two months. I've been mailing letters for over 50 years. I've never had a problem when I use North Hollywood or Studio city post office. read more

Easy in and easy out....rarely a big line Has several Self service machines and they always work read more

Disappointing. This grade covers the last ten years or so. Staff isn't too happy showing you stamps that are available. Lines are slow moving. You have to go early, or no parking spots are available. The drive-by mailboxes for dropping mail from your driver's side window are helpful, when they're not padlocked shut, which is almost always true, especially in the early mornings. I've asked nicely several times for mail to not be misdirected - a neighbor made frequent calls to me, complaining that she was getting my mail. Well, I can't do their job...can I? I can only tell them and ask. 1-12-2024 THIS other review is 100% accurate. emily r. Van Nuys, Los Angeles, CA 01910 Oct 25, 2023 2 photos DO NOT COME TO THIS POST OFFICE UNLESS YOU WANT TO GET YELLED AT BY THE EMPLOYEE JENNIFER. This worker was extremely rude. I simply had a few questions and greeted her kindly as I would do with any other person I meet on a daily basis. She must have been having a bad day because she was extremely short tempered rolling her eyes at me. When I asked her why she was being so condescending she told me that I should have watched a YouTube tutorial before I come to the post office and ask questions. Everyone in line was completely shocked by her nasty behavior. The female worker next to her saw that I was hurt by her behavior and immediately offered to help me with my packages. JENNIFER IS THE NASTIEST EMPLOYEE I HAVE EVER ENCOUNTERED IN MY LIFE. USPS DO BETTER I will provide a photo of her so you can be sure to stay away. 1-12-2024 This USPS employee is a B. I said good morning, smiled, said something complimentary about the USPS - no smile, nothing. Asked for what I wanted and she bit my head off. I really resent my tax dollars going to pay the salary of someone so nasty. read more

DO NOT drop mail in the drive-by mailboxes in the parking lot. Had mail stolen from the box in late March 2024. The post office staff acknowledged that mail is stolen daily, even during business hours. read more

I just coming to this post office in Sherman Oaks and Angela help me and be so nice and help me because I sending some stuff clothes and Lego to my nephew in overseas Israel. I love this branch all the team every person here I very recommend on this post office if you're close by read more

See all

Always very kind, patient employees. Location seems very efficient and tidy, so I'm glad this is my closest USPS!

Extremely slow in the mornings, they open at 8:30am but more often than not their actual opening time is 2-4 minutes after 8:30am, also they have an old guy at the register first thing in the morning, he often makes mistakes inputting the address so after 5 minutes he has to start the process all over again, then there's another female that joins the team but up to 12-15 minutes after opening time, so it's a daily occurrence for the line to be super long for the first 30 minutes up to the first hour, not acceptable. read more

12/30/22, Friday. This review is in regards to the awesome service provided to me by Mr. Harry whom has been serving USPS for years. It was almost closing, and I was frantically trying to send 4 packages. One youngish lady, Latina, adamantly told me that they could not help me seal my envelopes, and that I had to purchase their tape. She also told me they were out of international slips, and I couldn't send my package to Canada. Rude. Not helpful at all. Another older lady told me I could wait for the gentleman that helped me tape my packages last time. And, so I did. Mr. Harry was awesome. Helped seal my envelopes. Gave me labels to write my addresses. Determined the most convenient prices, but also which would make for shorter delivery. He even said he could send my package to Quebec..! In and out in 5 min or so. So thankful for employees like him. A real gem. Thank you, Mr. Harry, for being an excellent example and helpful worker! read more

If you live in Studio City/Sherman Oaks this is the Post Office you want to use. There is more parking than the Studio City location, and more tellers open than the Valley Village location. Well my review is basically over. Seriously though, this post office is worth the extra five minutes for you to drive here, even if your closer to another location. You won't have to wait in an abysmally long line, and you'll be in and out in a jiff. Also, they have a VERY large parking lot with more than enough space for you to park. The only downside is that there's only one way in and out. So be ready for that. Cannot recommend this location enough. read more

This post office has been reliably efficient for over 20 years. The last several times I have visited, the quality of service has been awful. Even the two stands for displaying the USPS priority mail boxes are left unfilled. It's been disappointing to see the change from exceptional service to no service at all. read more

A very convenient post office located at the corner of Magnolia and Kester ave. I love the fact that the lobby is always open and there is a huge box so you can drop your pre paid packages in knowing it is safely inside and you don't have to wait in line to hand them in. Every time I go in it is calm and quiet in there. They gave a pretty big parking lot which is a big plus. I love it. read more

US Post Office - Post Offices Near Me - Sherman Oaks, California

Just saw the guy in front of me chew out a postal worker at the USPS in Sherman Oaks. So, now I'm ordered pizzas for the entire post office because they're human beings and 2020 has been hard enough. Please don't be a jerk to government workers (or basically to anyone). Merry Christmas, #uspostalservice ! You guys are needed!! #USPSStrong read more

Some people working there are so rude with customer, they are angry specially in the morning. It should be way much better like this , respect customers please. Not happy at all , doesn't know even how to answer questions read more

Their kiosk froze when I was buying postage for my package, charging me $22, so I went to the front desk to get my self sorted and they made me pay $22 again and said there was nothing they could do about giving me a refund. The kiosk machine didn't even print me a receipt, so they just assumed I was lying. Don't come here unless you want your time wasted read more

Absolutely the most incompetent and rude employees ever. They must really hate their jobs. I would too if I worked for the failing US Post Office but, perhaps, these employees would be better suited to a job which does not require any kind of customer service or human interaction. read more

It's now 8:40 am There our say they open 8:30am People got places to be. Can you guys be punctual! read more

I have had multiple concerns regarding one of the staff at this location. A mailman who would sit on my property directly in front of my door during his 'break' made me feel uncomfortable so I contacted his superiors about it. He continues to sit in the neighbors property. Since the complaint, he folds my regular sized mail in half, everyday, as well as placing any large newspaper ads directly on my patio to blow around my yard. The supervisor has made no efforts to reprimand this employee. I know he is deliberately damaging my mail due to my complaint. I am ignored via email. I have my personal mail being damaged, and the mailman litters in my yard. I have video footage and would appreciate if a manager would do something about this employee. read more

Probably one of the best post offices in the valley. I am writing the review because the flags outside are torn and old I will replace them at my cost if need be but please it just takes a little effort to keep things nice read more

US Post Office - Both the flags are ripped and old... What a disgrace - Post Offices Near Me - Sherman Oaks, California

This office is busy a lot! The counter post masters are very helpful and try to accomodate what you need yet in an efficient manner. I bought my supply of Forever postage and gave me the chance to choose commemorative ones. Thank you for your service. read more

I've mailed a package from here twice in the last 2 months and both of them stop updating and say waiting for acceptance, For days someone in this post office is stealing packages it's need to be a investigation into this building read more

lazy carriers who ignore packages for days on end. managment issue because bogus phone number provided here that they never answer so they can remain unreliable and ignore scrutiny. read more

Just mailing a letter. Stood inline, last person. Clerk took a person who walked up outside of line. Then the clerk walked away from desk without saying anything and now I'm standing here waiting for 10 min read more

They never answer the phones !!!! Please pick up the phones !!!! It is soooo rude !!! Employ more people to answer the phones ! I just want to know if my package is there !!! Stop hanging up the phones !!! And ANSWER THE PHONES !! !!!!!! read more

I would have given 0 if I had the chance! Very slow and irresponsible. I waited to be helped for 25 minutes despite the fact that there was no one ahead of me. How about that??!! All in all, very slow and "I don't give a ...." attitude from employees. Thanks read more

I find that post offices, in general, are not fun to go to, but lately they do seem to be a lot quicker and more efficient. Nowadays when I go in, the line moves fairly quickly and the person behind the counter is very helpful and friendly. I now do not despise going inside the post office. read more

I've never had so many problems with mail going missing as I have since I've lived in Sherman oaks and had my mail go through this specific location. Absolutely terrible customer service every single time, employees have bad attitudes are on power trips and they never answer the phone. read more

Been coming here for over a year and they are outstanding and amazing, always have everything I need, very fast and friendly. I am happy to finally find a post office that always moves fast and always has what you need, it sucks they took the passport office out of this one but other than that you must come here. read more