Tried calling to speak to a real person but instead the AI machine couldn't help me and every time I asked to speak to a representative, it would repeat "I understand you want to speak to an agent. Let's try one more time to see if I can help." This cycle went on for 20 minutes, I finally just gave up and will show up in person tomorrow in hopes they can help me. I would suggest to the business, reprogramming your AI voice service so that someone isn't going round and round in circles for 20+ minutes and actually gets answers to their questions. read more

Deserves 0 stars. First of all, it's unbearably hot in here even in the "winter", if you have heat intolerance (especially with conditions like MS), avoid this location. Second, Connie, the postal worker at the counter, was extremely rude and completely unhelpful. She insisted she knew how to format an international address, but she was wrong and refused to listen or fix the issue. I was polite, and her attitude was completely uncalled for, especially in front of other customers. I understand working with the public can be challenging, I did it for 15 years but, it was NOT ok. I did nothing to deserve her treatment. Save yourself the hassle and go to the Studio City Post Office instead, they were able to help me right away and were so sweet! Total night-and-day difference. read more

Beautiful building, however, this location is always extremely busy. They do have an easy parking lot around back and I suggest printing out your prepaid labels at home to save time waiting. read more

Love this post office! Ignacio and Delisa are so helpful!! They have always helped me with anything that I need and have taken the extra time to make sure that my packages get out safely and on time read more

This location is Under staffed all the time. who ever is managing this area needs to be fired. Iv been waiting for an hour. With only one very slow clerk working. You're better off going UPS. This will be the last time I mail from this location. read more

They are never available neither pick up the phones Horrible customer service I can never connect with them read more

This is the absolute worst Post Office ever. I've been waiting 40 minutes and am only half way to the front. One lady in front, just one. She is extremely slow. The regulars here say she is the absolute slowest. It's also very dirty and disorganized. I will go to a post office 40 minutes away rather than ever step foot here again. It's disgusting. read more

I know this post office gets horrible reviews, but I've only had good experiences here. I usually use the self service machine to do my mailings, but when I've had to wait in line, Viri, Brenda and Sun have all been so helpful! read more

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I used this USPS location a few times, not the closest one, but I stopped by a few times when I was in the area . The building is very cute. It is very crammed inside though, so during the pandemic the space makes things a tad more difficult. Not the longest lines here or the worst customer service. Not outstanding either. I'd say somewhere in the middle. I do park on the street, sometimes easier than other times. read more

Paul, you are low level person. You didn't provide piece of tape for prepaid labels to pregnant woman. I hope you get same kind of compassion in your life. Plus all you deserve. I really appreciate and thank people when they smile, being nice, help, so I do always. Over probably 10 years this is first time someone would be so low considering even this is usps office. read more

A heads up: you need to use the entrance in the back corner of the alley behind the post office right now. read more

US Post Office - Back entrance. You must use the entrance off the alley behind the post office if you need a service at the counter. - Post Offices Near Me - Valley Village, California

Stop closing early ! If the post office business hours go until 5pm, why are the workers closing the store before that ?

I never leave reviews, but this Post Office is just a Covid hotspot waiting to happen. I had a pre-paid shipping slip and a flat rate box, and just needed one of those plastic slips where you can slide your shipping paper and then unpeel and stick the label to your box. I ask the man at the front for one, and he said, "Nope. Don't have one. You have to tape it to the box yourself." He then handed me a roll of tape, and I said, "Do you have scissors?", and he said, "No. Use your hands and TEETH!!!!!" So, are they handing this roll of tape to anyone who asks and giving them the instructions to use their mouth on it to seal up boxes?! So disgusting. I didn't do this (of course), but then man next to me did and then handed the roll back to the post office worker, who then immediately handed the same roll off to another customer without ever wiping it off. read more

I have been using this post office for 10 years since I moved into the area :-) I can honestly say I have never had a bad experience here! Customer service is always knowledgeable and helpful. Parking is easy Peezy. And I'm always in and out in a timely manner, even at Christmas time. read more

Came back to update.. everyone is really helpful and friendly now. I think the other not-so- nice lady left.

I visit this post office several times a week, and have always had very positive experiences! Actually, I have never had a bad experience here. Thankfully it is the closest post office to my house because if I had anything negative to say about it, I would travel further away for a better experience. There's always parking and it's conveniently located close to several other businesses that I visit quite often! All of the associates that have helped me have been very kind, professional, helpful and fast! read more

If you want to experience the worst customer service come to this post office. The workers in the post office just don't want to provide any services. If I can give this store a negative star I would. The man who worked there is extremely rude and was such a racist the minute he heard I had questions sending packages to China. And refused to help me in any way. I don't even know how to describe this very unprofessional, super lazy location. read more

Worst customer service of any post office I've ever been to. I ship a lot of goods as a key part of my business and have been doing so with ease and a helpful smile with Mickey at the Woodland Hills location for 2 years. Now, these employees are always looking for excuses to give me a hard time, up-charge me or prevent me from shipping as media mail. It's as though they're looking for reasons to be argumentative instead of helpful. I actually had to bring in samples of what I'm shipping, just so they wouldn't overcharge me on some technicality like a printed ad. Now a critical step in my business activities has become a stressful chore, wondering what kind of terrible mood these employees will be in when I need to go to my local PO to ship my product. Go to another post office if you can. Super rude staff who doesn't even apologize when they're proven wrong! read more

Seriously, how many stars do you want? Last I checked it's a Post Office. If you came here for tray passed Hors d'Ovevres, you're in the wrong place. This is one of the older ones in the Valley. Parking is best done in back. They share a lot with several other businesses but have a space just for them at the same time. Unless you want to cross fit or buy weed. Whatevs. The space is rather small and yes,the employees are spirit crushed humans who are just in it for a paycheck. If you surprise them with a friendly bomb you will not only mood enhance their day, but after the brighten up, they help you more. Kindness has a currency that really is more valuable than anything you have in your wallet. read more

I wish I could give a review for just one specific employee here, a younger woman with curly dark hair. I've never met anybody working in any establishment with more attitude. The drop off bin was overflowing when I came in to drop mail off. I asked her where I should place items in order to try and keep things orderly for them (unlike another guy who just threw his on the ground over the counter). The woman hissed at me and said I needed to wait in line to ask questions. read more

Let me preface this with saying that I am also in public service and I understand that dealing with the public can be very taxing but every single time I come here the employees almost go out of their way to be extra rude. I asked the elderly Armenian (middle eastern ) man if I could borrow some tape and he said "BORROW IT FROM HER," signaling the other woman next to me. Incredibly rude, cold, condescending and unhelpful. If it's not allowed, kindly explain. But if you're still at work, still getting paid- maybe try to pretend like you're still working. read more

If I could give 0 stars I would. Extremely rude employees. Don't even try to ask for tape ‍ I should've known after the reviews here that something is wrong with this place. Of course after 5 days my package hasn't moved I called and ask why my package is still at their location. Somehow my package now disappeared and I've been waiting for 4 days now for someone to call me back. . . I DO NOT recommend this place to everyone. . . Don't go there if you don't want your package it be lost read more

I was looking to email them with a heads-up -- but then I read some reviews and got scared. I just mailed a letter in the curb box on the side street. The letter STUCK in the slot. I got out of the car. The inside of the slot was covered with something weird and VERY STICKY. I had to peel my letter off of it. I mailed it in another box. I swear, it felt like some kind of trick to steal mail. read more

They refused to take our package? The blonde lady there is extremely rude and lazy. She instructed me to goto another post office to drop off my package. Why should I have to goto another post office to drop off a package. Post offices have one purpose and one purpose only. While that blonde lady has the purpose of taking a usps salary for no work. They also never pick up the phone. What is this place. read more

This is probably one of the smallest post offices I have seen in terms of customer space but from the side it looks like they do a lot of sorting in the back. I was in the area and needed to drop off a package really quickly came on a Saturday in the early afternoon and it was empty. There is a parking lot in the back with quite a few spaces. The staff was friendly and service was quick. Would definitely come here in the future if I needed to. read more

The US Postal Service just gets more expensive, less reliable, and ruder by the day. I hate coming here. read more

US Post Office - The XXXmass rush has started already. As always, the US Postal Service is under staffed, slow, and more and more, rude as hell. - Post Offices Near Me - Valley Village, California

Absolutely horrible. We went there to get a PO Box and everyone working there was incredibly rude. We left and found a different place. They seemed very disorganized and were rude to every costumer I saw them interact with. They didn't seem cautious about Covid at all when it comes to handing costumers pens, supplies ect. Another review mentioned they're having costumers use their teeth to rip open the tape instead of scissors. I can't believe this location is still operational to be honest. read more

It is three or four blocks to bike ride here and still it sucks! I only use the self service kiosk for stamps and mailing packages. PRO" office hours are at 6am. YOu can walk in with your PJ's still on and use the kiosk. CON: never any parking. Big CON: kiosk is broken down 50% of time. Then have to drive around in pajamas for another place...:((((( read more

Providing extremely bad service and very condescending team of people who don't care about their customers at all and they are very very rude I sent packages couple times from there and both got lost and never got delivered!!!! read more

I've been using this post office for 14 years and never had an issue. I live just across the street and the line gets long and people get impatient but these people work their asses off and deal with people who are on the wrong medication all day. Most the post officers who deliver to me out of that office are competent and friendly. These workers deserve some recognition that they're doing a great job. I think it'd help everyone if we were more friendly ourselves when dealing with our postal employees. Just a simple, "thank you and have a great day" is all you need read more

This is a nice small post office. Nothing fancy no bells and whistles. Only three employees work at in front counter. The lines can be long if you come during peak hours. The service is OK, nothing extra is given in their customer service. Nothing to write home to Mom about. The parking lot in the back has plenty of spots which is a benefit of this post office. If you want to avoid the long lines they have two automated machines that you can mail from. Most customers do not use the automated self-serve machine's. read more

After reading the other reviews I guess I'm not surprised that I had a package stolen. I ordered a set of vintage salt and pepper shakers from Ebay that were marked as "delivered" but weren't in my mailbox and wasn't in front of my door. After going back and forth with customer service at the Post Office I was informed that the mail carrier left it "on my porch." Well, I live in an apartment building and I don't have a porch. He just left it by the mailboxes which is on a busy street and it was stolen. The Post Office then told me that I should contact the seller to send me a new one. WHAT?! 1) It was one-of-a-kind and vintage. 2) Even if I could get another one, what's to stop this exact thing from happening all over again? read more

Nice little Office The workers always helpful and nice, service is fast and good don't fear the line, its moving fast, there is a self service kiosk and there is a post office worker who always willing to help by the kiosk. There is a private parking lot in the back. I like this place, you should too. read more

Just wow, can you be any more rude? And here it is - my first bad review. Go to the one on Sherman Way..

After dropping packages off here for several years now. I wrote a bad review and now packages are missing. Guess who wants to mess with me? I've since stopped shipping packages here. All my other shipments have been updated with tracking. The packages I dropped off here are now "mysteriously missing." I've never had one package go missing. This place is utter trash. Do not come here. read more

They have not been very helpful at all. Ive been trying to get a package sent to Kuwait for two weeks now. They told me I required a 4-5 digit code after the zip code but had no idea how to obtain. The military personnel I am trying to ship to never had a problem before and did not know of the code either. They were not willing to help with this and the package is still sitting in my car. I bet if I go to another post office I wont have a problem. read more

Can I write a review for this PO even though I've never been inside? Based on the other reviews, it seems like a great post office, but the exterior is why I love this building. It's a freakin castle! Check out that pic, yeah, its mine! ***UPDATE 3/29/07 OK I actually went inside today. But I used the APC instead of standing in line. I still think it's cool. read more

US Post Office - Post Offices Near Me - Valley Village, California

Customer service is awful. If the customer doesn't understand your directions then you need to make them clearer and not be rude.

If I could give this place 0 stars I would. Talk about disgruntled, rude, employees with a bad attitude. I dropped off a package that happened to fall through the cracks of the cart due to how tiny it was. I asked an employee to please pick it up because I didn't want it to be forgotten he simply looked at me and asked me, "What do you want me to do about it".... I also encountered woman who did not want answer my questions... highly recommend going to another post office or just don't come here expecting good customer service. read more

Literally the last three packages I have sent from this location have never been delivered and have mysteriously disappeared. Run like the wind away from this vortex of postage he'll. The people who work here seem transplanted from the late 1970's and have the energy levels of drugged turtles. If they could care less, they would. read more