With an appointment, it was so quick! I came here for a name change. I waited about 10-15 minutes for my turn and I was at the desk for barely 5 minutes. Security & the person at the desk were nice! read more

I made a reservation to come here and so glad I did because right when you walk in, the security guard will ask if you have an appointment. If you don't he will turn you away. They are located right across the street from Les Sisters Soul Food. The parking lot is not the biggest, but I came on a Friday and it wasn't crowded. Could be a bit tight for larger vehicles though. So after walking in, you need to check in to a machine and you will get a number. Like the DMV, you just wait for your number to be called and you go to your assigned window. My interaction with the agent was fine and it took 5 minutes at the most to get me in and out of there. Now I just have to wait for my replacement card to be sent to me. One thing I did mention to the agent was when I tried to request for a replacement card online, I was informed that I needed to come in to one of their offices. But when I made my appointment, there was no other information like what to bring to the appointment or why I was denied a replacement card online. Luckily, I brought my Passport with me as the agent did ask for it to verify my citizenship as the last time they updated their records was back in the 90's. read more

1 Star Review Date of Visit: October 27, 2025 Appointment Time: 2:40 PM Booth #14 This office desperately needs better training, accountability, and basic respect for the public. We came in for our 18-month-old son's first Social Security card and were assigned to booth 14. The woman who "helped" us was rude, dismissive, and downright condescending from the moment we sat down. We brought everything required per SSA's own guidelines -- our son's original birth certificate, California driver's license, hospital records, vaccination record, and even a letter from the hospital confirming his birth. She reviewed everything, admitted she could see our son's Social Security number already in the system, and still refused to issue the card. Her reason? She claimed she "couldn't bypass the system" because the vaccination record wasn't fully up to date. That's not just false -- it's absurd. Nowhere in the SSA's policy does it say a child's vaccinations must be current to receive a Social Security card. The record simply needs to identify the child. Instead of helping, she talked down to us, refused to listen, and acted as if we were bothering her for trying to understand the logic. It was a textbook case of government inefficiency mixed with bad attitude. This isn't just about one rude employee -- it's about a broken system that lets poorly trained staff hide behind "the system" instead of actually serving the public. When a parent brings every piece of required documentation and you still say you "can't" process it -- that's not a system issue, that's a training and accountability issue. SSA management: do better. Train your staff. Teach them how to treat people with respect. And fix whatever internal nonsense allows an employee to see a child's Social Security number on screen yet refuse to issue the card. Absolutely unacceptable experience from a federal agency. read more

Went there a couple of weeks ago to update my ssc. After waiting for an hour and a half, someone bothered to announce that only those with appointments will be served. A lot of us left because we didn't know we needed appointments. Are appointments easy to make? Absolutely not! To make an appointment, you need to call a number and be on hold for at least two hours. I haven't been able to make one yet! read more

In the past, you would be able to go to the Social Security office, get in line and see somebody about the issue that you needed to talk to them about. Well, this new administration has changed those policies. You now can go there. Get in line and make an appointment to come back. So today I was in line for about 2 1/2 hours mostly standing outside and then once you get to go inside, you're still standing there for another 30 minutes. Unfortunately, I felt bad for some of the people that came because they were in wheelchairs or walkers standing outside , finally, somebody went up to the security guy and asked them if they could come in to have a seat and then we would save their space in line, they allowed that. So after 2 1/2 hours of waiting, I got my appointment for middle of August. I would recommend if you can make your appointment online . Also make sure you have all your documentations with you , the people behind the window aren't the super friendliest sometimes, I witness some harsh conversations, which was unfortunate. Also, the parking lot is not the largest one so if you can't find parking , there is some street parking. read more

Be sure you make an appointment first. Mine was online. I waited a long time for something that took about a minute to hand over a form, but I was prepared for that and had brought my Kindle. The people manning the centralized phones have been kind. The people manning the actual Social Security stations were likewise. I had been here years ago and the chaos then is not present now. read more

So here's the deal. You need to CALL them and set up an appointment. That is what I did and so I arrived a bit early. You are assigned a number and when they call that number you go to the window where your representative is sitting behind a large plexiglass window like they have at banks. I got called within 10 minutes and the interview took about 20-25 minutes. Easy peasy! Now when you call the office you might be on hold for two hours or more at times, but it is well worth it so you don't have to wait inside the small waiting room. I just put my phone on speaker and go about my day doing things until someone gets on the line; they are very cordial and quick with their responses. I found out today how to DROP OFF information that they request & put in the postmarked envelopes they give you to return either by mail or in the DROP BOX. When you enter the building, immediately go to the right and on the wall there is a small box. Easy peasy! read more

I came here to inquire about some thing. From outside to inside, they are organized. They made sure to keep 6ft social distancing. I didn't wait long to be catered. The lady who helped me got the job done and she is very accommodating. Upon entering, get a number from the machine and have a seat directed by the security guard. Then Keep checking on the screen for your number. read more

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I needed to visit the SSA in Chatsworth 12/13/24. This office was very busy and I waited for 3 hours to be called. It's ok, I went to a sandwich place across the street, and then I returned to SS building. Ms. Bianchi was the agent that helped me. She was very professional and helpful and took care of all my needs. Thank you very much Ms. Bianchi read more

I tried calling a week ago and I hate even trying cause you never get though. I've tried a total of 4 different SSI numbers and none of them connect me to a person. After about a half an hour on hold a recording comes on to call back at another time. well I've done this for a week now calling almost every hour and have yet to talk to anyone. Then they say to go online but I've looked a few times online and there is no category for any of my questions. Why is it so bad. I always dread having to call but when someone schedules a call to you and calls they can't even help you because I asked recently and they said I'd have to call the local branch. Wow how lame is that. read more

I would give it a 0 STARS if I could. I am writing to formally file a complaint regarding repeated negative interactions with a staff member named MISS GARCIA at the Chatsworth Social Security Office. Since last year, my family and I have been trying to obtain information regarding health insurance benefits, but every single time we call, we are connected to Miss Garcia. Unfortunately, every interaction with her has been unpleasant. She has consistently been rude, dismissive, and unprofessional--not just with me, but with every member of my family who has spoken with her. Her tone is often sarcastic, and instead of offering assistance, she makes the process more frustrating. We just ended another call with her today, and we feel compelled to speak up, as this pattern of behavior is unacceptable for someone in a public service role. We are requesting that this complaint be taken seriously and that appropriate steps be taken to address this issue. Thank you for your attention to this matter. read more

The guard at the front kiosk quickly assisted me how to complete a drop off. Super! Compared to the 3.5 hour wait on hold to reset my password, some parts of SSA are good, others, GOOD ENUF FOR GOVERNMENT WORK. Will definitely get worse with elon musKKK messing around where he shouldn't be. read more

Today, I had another visit with this office. I was helped by a courteous and professional agent named Miss Bianchi. She was quick, nice, and had great customer service. Throughout my questions and request, she never lost her smile. I wanted to thank her and congratulate this office for having employees like her. Thank you read more

So, I'm not usually one to leave a review for a government building, but wanted to shout out an amazing employee there. Ms. Noor. She went above and beyond her job to help me. Since there was a large and many follow ups that would need to be done, she gave me her number and extension. I got a call from her 6 weeks later and let me know everything she was doing behind the scenes to make sure my daughter got her benefits from her father. There were so many twists in this case, a very long paper trail of a lot of court documents that were all over the place. She took the extra time to speak to me lawyer and receive papers from them about explanations on each case. She didn't need to do that. She could have said I didn't have the papers and sent me away until I got them myself. She was amazing and heaven sent. You guys have an amazing employee on your hands. Thank you! read more

Answering the phone, being able to make appointment on line easier. It's is a hassle, then the security people don't know anything either. read more

I came in without an appointment and it was a long wait. The security guard is in your face for the slightest reason. Help was adequate once my number finally got called read more

Wow, that was much easier than expected! I had a 9am appointment and was out the door with everything I need completed at 905! Staff (security and the woman who helped me) were beyond nice, very friendly. Everything was very organized, they separated us into "appointment" line (line up based on the time of your appointment) & "non-appointment" line (standby and see how it goes really) When I called to book my initial appointment that was the hardest part with a wait time of about 15 minutes. RECOMMENDATIONS: - call directly at 9am for an appointment! - don't worry about waiting outside the door before they open, you will be placed in order of appointment time. - HAVE ALL THE NECESSARY STUFF YOU NEED (they will tell you over the phone what to bring), BECAUSE YOU ARE AN ADULT AND YOU NEED TO START ACTING LIKE ONE. read more

Always crowded. Went but 4 times - different days- before I finally got a parking spot. Walked in and every chair was taken. At least 20 people waiting. I decided to drop my request in the Drop Box instead of waiting. For all I know the clerks are great. But my recommendation is to do as much as you can on line. read more

I highly recommend that you call at 9am and try to make an appointment before visiting this office. It took multiple tries but I was able to get an appointment after a few tries. Upon entering the building, there's a nice security guard who was checking everyone one into the the building. I had to change my last name on my Social Security card, and the whole process took less than 10 minutes (of waiting and processing the paperwork)! They're very efficient here! read more

Lots of new restrictions due to the Covid pandemic... This office is only open by appointment! It took me two hours on hold to get that appointment. The gentleman who helped me at the customer service window was efficient and got me in one out of there quickly. Drop Box is only open from 2:00-4:00 pm. The guard at the door, Ponce, is very friendly and helpful. read more

I waited on hold for three hours and 33 minutes before I had to hang up. Trying to make an appointment so now I'm going to try to walk in and see if I can get some help. Wish me luck. read more

Stay away from Nora A (window 16 on 2/14) the most obnoxious person you can find. Mannerless, rude and careless, she has no business working with people. She straight forward told me that she is overwhelmed, she had no time to help ANYONE, and that I could email to congressman if Im dissatisfied. Can you imagine to get this attitude 1.5 hrs after scheduled appointment time? Can't believe we pay taxes/salaries to these people, so they can treat us that poorly. read more

Social Security Administration .... it is what it is..... a government institution. Yes, there are lines and waiting. What deducted a star was the way this office handled the walk in peeps. You wait in line. When it's your turn, you go into the kiosk, take a number, and wait to be called. While waiting, I noticed that station 7 seemed to be a special station. When it was empty, the guard got a call, and he sent the next person in line to that station. While i waited for an hour and a half, I noticed at least 8 people get the "privilege " to jump right to the customer service desk! When i asked the guard about this, he said this is how this office does it, that the manager is at that station, and he has the guard call up someone. It's kinda not fair if everyone is waiting in line at the same time and certain select people can jump the wait .... boggles my mind. read more

I had an appointment to get a replacement social security card. A lady named Jackie helped me with my request. She was very nice and friendly. I was out in and out about 10 minutes. To make your visit go smoother, make sure you print/fill out the necessary forms from their website prior to coming in. Also, bring the necessary ID's and paperwork for your request. read more

Social Security - Public Services & Government Near Me - Chatsworth, California

The wait here is not as long as the wait in Van Nuys so we were told to come here by a friend. my mom and I were trying to set up a Social Security retirement for her, and we were told to apply at the offices to ensure there would not be any errors made by us. so we came to this one and there was a bald guy who was helping us out window 18 and he was so sassy and unpleasant but thankfully he helped us so that's fine. I'm just knocking down a star from this place because of his attitude. The man asked us why we came to this office instead of the Van Nuys one which frankly, I don't think it's any of his business, but we explain to him why. Anyways this place is a shithole idk why the govt or whoever doesn't fix it up a lil maybe their workers wouldn't be so miserable. read more

I arrived early because the parking lot looked small on the satellite image & I didn't want to be late for my appointment in the event I couldn't find a spot. I got there at 2 PM on a Thursday afternoon & there was just one spot. The lot was still pretty much full when I left at about 3:10 PM. Since I was early, I waited in my car until my appointment then proceeded inside to check in at the digital kiosk & was called to a window about 30 minutes later. Waaay better than the 2 1/2 hour wait time that walk-ins were experiencing. Once I was called, the friendly man helped me with my name change & had me out of there in about 10 minutes. I had all the paperwork I was told to bring so that helped. All in all it was painless. If you're worried about getting a parking spot in time for your appointment, just go a little early & wait in your car. They ask that you not go inside any earlier than 10 minutes before your appointment time. I also highly recommend getting a appointment unless you need to go into the office right away or don't mind waiting there. I made my appointment early in Sept & today (Nov 3 2022) was the first opening available. It did take about 30 minutes waiting on hold after calling the SSA 1-800 number but I was helped by a very pleasant woman after that. As of today they require masks at this location. I had one in my purse but they had disposable ones to hand out also. read more

Awesome experience very impressed with the wait time professionalism and customer service

I felt very fortunate to have Mrs. Dominguez help me. She was very competent, friendly, and I was out of there very quickly!

The worst office branch of all of SSA offices in LA. Only 1 rep to accommodate new SSN cards request the wait was over an hour and 1/2. Fed employees sitting by their window not helping anyone but usurping taxpayer dollars. Will never recommend anyone to go here ever. read more

Giving me a hard time. The original documents I sent are lost. The copies I mailed they never receive. Unable to talk to a person unless they call you. Customer service is rude. Very unhappy with the service I am receiving. read more

Mr Gonzalez was incredible today he helped me and my new born with our transaction. He offered professional efficient and kind customer service we are very grateful for his service ! Thank you God bless you read more

This review is largely for the security officers who essentially run the waiting room while you wait to be seen for an appointment. Both officers were friendly and greeted everyone arriving, showed them the ticket machine and how to use it, and kept morale up for what was a very long wait. I saw them helping a variety of people without judgment and with a great deal of patience. The wait area itself is small, packed with people and the wait time long, but the security guards kept things running smoothly. When I was seen for my appointment, the social security administrator was really pleasant and quick. Not the most fun afternoon I've spent, but kudos to the folks who work here! read more

Customer service is terrible. I came in and was called and I literally told this rep what I wanted and he told me he was only accepting replacement cards. I waited 3 hours for them to tell me they are only accepting checks. read more

DONT DEAL with LUIS 23.... He has HORRIBLE HORRIBLE HORRIBLE customer service. My mom was explaining her situation to him but he had NO Compassion or Sympathy towards her being robbed & didnt even want to look at the police report. He told her "that that means nothing to me" He had my mom break down crying after that remark. I pray to God that No one Experiences what my mom experienced from that guy. Karma will get him. Again DONT deal with Luis 23 from the Chatsworth Office. read more

I came with the goal of getting a social number for the first time and I was excited. I waited a long time for this moment when I would have all the required documents. To my amazement, the wait was shorter than usual, I only waited one line ahead of me and it was without an appointment. The clerk also helped me when I was missing a certain document and was willing to wait for me to go get it and when I came back I didn't have to wait in line again which was great and then the treatment was completed successfully. read more

disgusting service!! Impossible to get through! Impossible to make an appointment!! Only 3 out of 23 windows work!! people come in a queue from 8 am to 2, and even later they wait for the opportunity to go to the window read more

Social Security - live queue - Public Services & Government Near Me - Chatsworth, California

Their service was great and systematic . The employees were friendly and nice.. the place is not crowded and I hope they could maintain the systematic way of dealing with people. read more

This place has the same efficiency as the dmv. They don't have a good appointment system set up. Therefore you have no choice but to walk in only to find a long line outside for no good reason. So you wait 40 min with the sun hitting your face. Once inside, you wait for what seems like another eternity to call your number (much like the scene from Beetle Juice when he's waiting in purgatory)... then you realize that the numbers haven't changed for the last 25 min, so you start to feel angsty and anxious. You can't help but notice the short staffing and it doesn't help that they move like snails. Not to mention there was a baby crying in the waiting room so you can only imagine how annoying it is to have to wait. My takeaway: there has to be a better system set up to stream line this process. My god. What an awful way to start your morning. read more

I had a horrible experience today... I usually have kind people who maybe are trained in customer service but when I called the office in Chatsworth, CA I spoke to Ms. Havashian and she did nothing but try to rush me off the phone. I asked her to help and go through my records because what she was telling me didn't seem to match the information I gave in the past. She didn't want to go through my record. I asked to speak to a supervisor and was given the best help. Why didn't the prior rep just go through the file like i asked and I would have gotten out of her hair a lot sooner. If you aren't getting any help insist on speaking to someone else that can help and that cares about peoples situations and want to help resolve their issues. read more

Covid slows everything down but the person that assisted us was very helpful and professional. We were able to get our issues resolved at a speed I would say was fast for government services but comparing to private sector would be average. Having patience helps and understanding that the SSA admins are trying to help, they cannot do anything about being understaffed & underfunded, blame the politicians for that. read more