disgusting service!! Impossible to get through! Impossible to make an appointment!! Only 3 out of 23 windows work!! people come in a queue from 8 am to 2, and even later they wait for the opportunity to go to the window read more

Social Security - live queue - Public Services & Government Near Me - Chatsworth, California

Their service was great and systematic . The employees were friendly and nice.. the place is not crowded and I hope they could maintain the systematic way of dealing with people. read more

This place has the same efficiency as the dmv. They don't have a good appointment system set up. Therefore you have no choice but to walk in only to find a long line outside for no good reason. So you wait 40 min with the sun hitting your face. Once inside, you wait for what seems like another eternity to call your number (much like the scene from Beetle Juice when he's waiting in purgatory)... then you realize that the numbers haven't changed for the last 25 min, so you start to feel angsty and anxious. You can't help but notice the short staffing and it doesn't help that they move like snails. Not to mention there was a baby crying in the waiting room so you can only imagine how annoying it is to have to wait. My takeaway: there has to be a better system set up to stream line this process. My god. What an awful way to start your morning. read more

I had a horrible experience today... I usually have kind people who maybe are trained in customer service but when I called the office in Chatsworth, CA I spoke to Ms. Havashian and she did nothing but try to rush me off the phone. I asked her to help and go through my records because what she was telling me didn't seem to match the information I gave in the past. She didn't want to go through my record. I asked to speak to a supervisor and was given the best help. Why didn't the prior rep just go through the file like i asked and I would have gotten out of her hair a lot sooner. If you aren't getting any help insist on speaking to someone else that can help and that cares about peoples situations and want to help resolve their issues. read more

Covid slows everything down but the person that assisted us was very helpful and professional. We were able to get our issues resolved at a speed I would say was fast for government services but comparing to private sector would be average. Having patience helps and understanding that the SSA admins are trying to help, they cannot do anything about being understaffed & underfunded, blame the politicians for that. read more

I've heard horror stories about going to the social security office. The door opens at 9am. I showed up at 7:30a, was second in line. Once the doors opened at 9am, I walked up to the kiosk, signed in and in 5 minutes I was able to see a clerk and have my business taken care of. I was in and out in less than 15 minutes once the door opened. Please note, by the time 9am came around I the line was about 20+ deep. Parking is available or in the lot or street. read more

It was so challenging to make an appointment by phone, I could make one after a very long wait almost 2 months ago. I went to my appointment today and a very rude security guard did not even allow me in. He checked his list and said, I don't have your name on my list and there is nothing that I could do. You need to call the office and talk to someone in charge! I asked him to call someone who is in charge from the office but he refused. He even refused to call his supervisor! So I called the office and after about 40 min wait, talked to one of their agents. He told me he does not have access to the notes from the previous agent but he was insisting that I had misunderstood the appointment. Long story short, these folks are so rude! They don't care about people! Respect means nothing to them! They are discriminating people based on of their age or race. If you are living in Woodland Hills area, I would highly recommend you guys go to Thousand Oaks office or somewhere else. read more

This place gets a 1. No parking. The seats are way to close together. I can't wait to get the hell out of here. I feel like I can catch a disease just being here. I wish there was a way to have changed my last name to my new married name another way but of course there is not and I had to come into the office. I got Q71 and they are serving Q60:( this is torture. read more

Social Security - This is half of the waiting area. The other half is behind me. - Public Services & Government Near Me - Chatsworth, California

Definitely come before they open and wait in line cuz the line is always out the door! The De Soto location is now closed (and gated and all grafiti'd up) I found this location from the website and came ahead of time since I knew the line would be out the door. What's nice about this location is they have someone at the kiosk asking youwhat you need as soon as you walk in so you get a number for the right issue. I got a Q number for getting a new or replacement social security card. The place opened at 9 am and I was out of there by 10:20. Luckily i brought a good book to keep me company. Do bring a book and be prepared to wait and wait some more. :) read more

Social Security - Crazy line outside 20 mins before they open! - Public Services & Government Near Me - Chatsworth, California

It was a little difficult to get parking because I arrived about 30 minutes from when it opened in the morning. You wait outside for a bit and get a ticket so you can wait more inside. It is clean inside and they have bathrooms. There are screens so pay attention to your number and they will announce it as well. There are so many stations to go to once your name is called and the process probably took an hour from start to finish. I needed to change my last name because I got married and it was a pretty smooth process. I got my new Social Security card within two weeks. read more

So many people waiting and the staff behind the glass is so eager to be as slow as possible. Why not add more staff? They have enough windows, why not offer good service? read more

Was pretty nervous for getting started on my name change after marriage but so far everything has gone so smoothly! I walked in without an appointment around mid day on a Friday. There were a lot of people waiting in the chairs but my number seemed to be called before a lot of people who were already there before me. Maybe it depends on what you need done. I waited for about 20-30 minutes. The clerk was super nice and asked me about my wedding and my husband. I was in and out of there in under and hour. I couldn't believe it. Received my new card in about 6 business days. read more

I opted for the Chatsworth location bc it had better reviews than Panorama City. I got married and needed a new SS card. I went on Monday, the day before July 4th and I was literally in and out. The young lady that helped me was really fast and the security guards were beyond helpful. Shocking but I had a good experience. I pulled into the lot at 8:22 am and raced another lady to the line. Already there were about 25 ppl in front of me. A little before 9 am, a security guard came out and asked if anyone had an appointment. Then he slowly let a group of 3 into the building. When you enter, check in at the kiosk on your right as it will dispense a ticket with a number. It'll ask for some basic information like your SS number and the reason for your visit. My ticket number was Q9 and judging from my number I think the benefits line might have been longer. Got my ticket at 9:15 am and was in my car calling my husband by 9:43 am. Just remember if you get there early, you'll be standing outside for awhile. I was pretty prepared except I forgot sunscreen for my face. Folks were standing off to the side for shade bc the sun was beaming down on us. If you're accompanying someone elderly, I saw 2 people with wheelchairs skip the line completely. I filled out my application ahead of time but they have applications there if you don't have a printer at home. Bring a pen with you. I think the parking lot accommodated about 30 cars or so. People that arrived later parked on the side of the street but the security guard warned us that across the street is a towing zone. There is a bathroom inside and it was kept clean. So glad I drove a little further for a better experience. Things you'll need to stay comfortable while waiting: sunscreen, hat, comfortable shoes, reading material, water/something cold to drink and some music to drown out the loud ass people around you. Me and another lady were standing in between a group of women talking over us the entire time....annoying. read more

Social Security - Check in ticket at the kiosk. Got my ticket at 9:15 and was done by 9:41. - Public Services & Government Near Me - Chatsworth, California

GO AT 1PM!!! I went on a Thursday and it was amazing. I checked in at a kiosk and didn't even have enough time to fill out my application before I was called. I had a court ordered name change and I was in and out in TOTAL 20 minutes. The lady was super nice and they call numbers almost constantly so it moves pretty quick! read more

This branch does not deserve even half a star. This branch deserves no star at all! The staff are rude. Security guard is egoistic. My husband and I came in together for the same purpose. However, security guard had us sit away from each other! And our documents are in one envelope! I don't understand it! COVID or no COVID, when two people are coming in together, you're supposed to have them sit together! In another branch, they actually had us get the same number. Not in this branch! ‍ There should be a government department investigating all government offices to see how their staff are treating people. read more

I might be the only person in the world giving a government office 5 stars. But honestly my experience here was worth it. I'm in the process of changing my last name. I had all my documents and headed to this office. It has a nice sized lot so easily found a spot to park. When I walked in the building there is an officer standing there to greet you. He directs you to a kiosk machine to be assigned a number. If you don't understand how to use it, he helps you. He then kindly pointed out where the rest rooms were and told me to grab a seat anywhere. He also nicely told me my wait time based on how many people were in the waiting area. Which proved to be right. The place was packed. But people were quiet and polite. The flow seemed to be moving really fast. My number as called and the nice woman quickly and efficiently asked me questions and finished my name change. Absolutely painless.. And again, polite!! I would go to this location again should I ever need their services :) read more

I dreaded going to Social Security in my pregant condition, but it had to be done, so I went. Here's a really good tip- GO ON A FRIDAY! I went abouy 10:30 am and there was hardly a line. We got in the door and seated within 20 minutes. Parking was horrible and I had to walk for 2 minutes. I know because I timed it.. and no one walks in LA... but other than that the wait was not bad at all. Once inside I panicked because I realized I forgot a document. Once they called my number, they confirmed I would need forgotten document, and the teller, I forget her name- was so sweet. She asked me if I lived close I could go get it and come right back. I wouldn't have to wait! WHAT? I expected this to be like the DMV - where they would judge me, and make me cry. None of that here. I rushed home and grabbed said document and they saw me right away. The total time I spent only because I had to drive back to my house which was about 15 minutes or so away for a total of 45 wasted minutes due to my fault came to approximately 3.5 hours. Not bad! Bathroom was very clean to which is a plus, because I hate public restrooms, but since I am with child, I do not make the rules of this body. The baby does. It is a good idea to go early but if you don't, I wouldn't stress. I went late on a Friday and It was not bad at all. read more

Wow! Never noticed this location until I needed it. Thanks to Yelp, I was in and out within less than an hour! I needed to get a new social after the wedding and it's a nice clean (quiet) place with easy parking and again, I was in and out within an hour without an appointment. The most awesome part was, I walked-in on a Friday and got my new social by the following TUESDAY!!! Talk about fast and convenient service! They do tell you the standard 7-14 business day turn around but, I was surprised how fast their processing times are! read more

Good luck getting anything accomplished, I spent 6 hrs on the phone then came to this office and waited 5 hours to get to the window. They had removed my Medicare B erroneously and sent me a letter saying I asked to stop it. Not true, i did not do such a thing and they agreed there is no evidence of me ever requesting that. I'm in the middle of medical treatment for a traumatic injury!! So they made me file appeals ( instead of reversing their error and reinstating me) to wait to get my Medicare back, that was more than two weeks ago. I'm going to have to cancel my dr appointment, because I can't prove I have Medicare B. I sent a letter to congressman and hope to God someone does the right thing! It's not very promising, because this office feels like a do nothing office. Plus they were overcharging me penalties when I provided proof that I had previously been on my husbands work medical insurance. They would literally let someone die with these kind of egregious mistakes. Take responsibility and fix your problems, stop traumatizing people. read more

I got there at 8:30 am and waited till 9am and finally was called at 10:45am. It went well the only thing that I don't like is that I have to now miss another day of work to go to the DMV to follow up with my name change. Social Security office doesn't connect/ link your new information right away, you have to wait a day. read more

I will absolutely come back to this location for any Social Security related needs. The parking lot is on the small side, but it's free. I found free parking on the street, right in front of the lot. I didn't have an appointment to change my last name, so I worried about how long the whole thing would take. I got inside, took a number, sat down next to a window near the end with the T.V., and then before I knew it my number was called. I gave the woman (such a sweet lady) my Drivers License and my Marriage Certificate, within 5 minutes she handed everything back to me. I was in and out of there in under two hours (I was expecting it to take double that)! I've heard how much of a pain it can be to change your name after you get married, but this step was painless! I was told it should arrive in the next two weeks; it arrived sooner than I expected. I went in last Wednesday (5/4) and my new Social Security Card came on Monday (5/9)! Woo, new name!! read more

I had a very bad experience with the Chatsworth Office I called a few days ago wanting to talk to the workers there to make an appointment they told me that I could not make an appointment Cause I needed to have an emergency well they say I owe AX amount of dollars and that was my emergency and itis a emergency and it still was not considered as an emergency And she told me that there was only 5 people working there And I also was on hold for over an hour She gave me by the name of miss Smith but I know that she was obviously lying to me And she really didn't hear what I had to say she kept on going on and on talking That she didn't know anything about SSAA she only knew the basics And 100% of being very rude I would not recommend this office read more

It's a government office. You're going to have to wait. That's just a fact of life. However, unlike many government offices, at least you really only wait in a line for awhile to get inside, and then you get to sit and wait. Basically, I arrived at 8:30 AM, about a half hour before they open, and there was already a line of people curving in the parking lot. I got one of the last non-accessible parking spots left in the somewhat small (but free) lot and began the wait in line. A little before 9, a security guard came out and called those who had appointments to the front of the line. There are only a couple things for which you can actually make appointments, so that really only drew out about 2-3 people from the line. Then he started letting everyone else in, depending on space available. Once inside, you check in at a kiosk regarding your reason for being there, and it prints out a ticket with your number. Then you sit. And you wait some more. But at least you're not standing in a line. All in all, I waited about 40 minutes in the line outside (taking into consideration that I arrived 30 minutes early along with a bunch of others) and then 50 minutes inside after check-in until my number was called. Then the process at the window (a name change) took about 5-7 minutes, and I was out of there. Again, this is going to be a waiting game. But what government office isn't. At least it was a somewhat better process than spending the entire hour and a half in a snaking line with no seats. Oh, and I appreciated that the check-in kiosk had you specify things like language, hard of hearing, poor vision, etc., so that you would be sent to someone who could specifically address your needs. read more

Small space and limited parking area. I parked on side street. I checked in through automated system and did not wait long at all. The staff was friendly and efficient. I was truly satisfied with my experience at this location. read more

This office is very clean, important to me and very efficient. The check in process is very easy and user friendly. There Are many service windows to meet all the demands of the people who come for any and all needs. I love this place and I love the service it provides. Way to go SSA! THANKS. read more

Social Security - Many ways to secure the important financial needs we all have. - Public Services & Government Near Me - Chatsworth, California

Visits have usually been pretty quick and the staff most helpful. However, someone calls you and leaves a message to call them back, they dont leave a number!!!!!!!!! Then you have to use the 800 number, which is a National board. We have spent two weeks and many hours just trying to return three calls made to us! No one answers the 800number! We finally drove over from Simi and were helped with 5 minutes. read more

I went to the office on a Friday afternoon, around 3:00. Parking in the lot was easy. I only waited about 30 minutes for my number to be called. Mrs. Briones helped me and was very helpful, polite and happy. She seems to love her job and the people she helps. I was pleasantly surprised with the experience. read more

Very organized and friendly staff. The waiting line wasn't that bad. It took about 45 minutes for me to get everything done.

I went there with my parents, they had an appointment at 9:25 am we arrived at 8:55am we checked in, we were told to sit and wait, we waited 30 min every other number was called before us, went to ask one of the security guards and he very rudely answered "go sit down they will call you,"! So, I did. We waiting another 20 minutes I got up and asked another security guard and he's just said" go ask someone in the windows, so I did I approached on of guys at the window and he also rudely replied "I don't know, I am busy, I just got done with Some one, when all I did was ask if he can help me as to why everyone was going first. Bottom line only is only ONE person there was very nice to us. And she's was very helpful. read more

I just went to change my last name, it was a smooth in and out process. With waiting it took under an hour! (2p Monday). The gentleman who helped me was very professional and nice. The parking lot is a bit small and was full but there's free street parking and I parked just outside. read more

This location was excellent. I went in for a name change at 9:06am with no appointment and was in and out within 30mins. You check in at a kiosk, get a number, then wait to be called. They have a good system going that separates everyone depending on what they are there for. The only down side was there wasn't enough parking in their lot but there is street parking available. read more

Very fast! I came in at 2:40, got my number and before I was finished with the form I had to fill out, I was called! The woman helping me was very kind and answered all my questions happily. Great customer service! read more

Make an appointment...For the love of God, make an appointment...There seems to be like 3 windows open to help people and a line out the door. The workers are slow and at times incompetent. Be prepared to show them documents and be absolutely sure you double check their work. They fuck up a lot... read more

This place is awful. I spent 3 days in a row trying to get in to do a SIMPLE name change. Every time I waited over an hour and a half and was NEVER seen!!! Seriously go somewhere else! You couldn't pay me to do a 4th attempt. read more

I really hate this place I waited 3 hours came here To turn in some papers for my fiancé I had all the papers I needed but this lady didn't even bother in looking at the information and wanted a signature of the same paper I already had. She was in booth 8 and she's blonde good luck with her because she was no help for me all she cared about was going home. read more

Wasn't bad got to the place right when it opened and only waited an hour! I consider that fast for a government office! Friendly staff clean building! No one likes going to these places but not a horrible experience read more

I came into the SSA office on a Friday at 12:35 got a number Q82. Got called right away and was out at 12:45. Easy as can be. Very nice and swift process. There was a lot of people but was overly crowded. And everyone was being helped as swiftly as possible. read more

I tried to come to this Social Security office twice for a name change. Once I went late in the day (1:30 pm) and once I came 1.5 hours before they opened. Both times they estimated that the wait time was over 4 hours. I'd say to avoid this office at all costs. read more

Pleasantly surprised by the great service, I remember going to social security many years ago at the old address and it wasn't very good, however here it was pretty awesome, got there early, waited in line, then a nice security guard told me to go ahead and enter, then a nice worker asked my reason for the visit and he entered me into the system and gave me a number, got helped quickly and efficiently and was on my way, thanks SS for the great service read more

I'm actually impressed with how quick the process was and how friendly the staff is. For some reason I pictured a prison-like place with mean DMV like employees. But it was quite the opposite. And the icing on the cake was I was told to expect my new social security card in 2 weeks and it arrived in 3 business days! read more