Ever find yourself thinking "Man, I want to go have rude counter agents make my life hard today?" or "I really want to be treated badly by someone who barely comprehends English." If so, this is the place to go. The counter agents here are inexcusably rude, have a habit of continually and repeatedly interrupting customers, and have no interest in making the mail system user friendly. And the counter manager is not much better. I came away wondering if the counter manager can say something other than "I apologize" and "I can't help you." This is the worst post office I've ever visited. I cannot stress enough that the personnel here are terrible to deal with. You will, in all probability, leave this post office wondering why you even use USPS. If there were a way to give a rating of negative stars, this post office would handily deserve it. Visit this post office only if you are an emotional masochist. read more

I love this post office!! People are kind and courteous!! I would go here over UPS or FEDEX any day !!

I took my family of four to the Walnut Creek Post Office to get passports last Wednesday. We arrived just minutes before the scheduled lunch break. There were two people in line ahead of us. Just after we got in the door, the clerk behind the counter locked the door at precisely the noon-time closing. He then proceeded, with astonishing alacrity and efficiency, to process all of our paperwork. There was not a wasted word or motion. All six of us were completely processed, photos and all, in under 13 minutes. I have never witnessed someone so perfectly execute a complex bureaucratic function. As my wife and I walked back to our car with the kids we marveled at how quickly it had all gone. Thinking back on it, there was not a single way we could imagine that it could have been faster or more efficient. Many passport offices have lines that can take several hours. In fact, we had been to several other passport offices earlier in the day where we were told they had wait times of 3 hours or more, or required appointments. This guy left those suckers in the dust. I have never been dazzled by the skill of a clerk before, but this man did it. None of this is hyperbole. The guy was a master of his trade. Truly impressive. We are grateful and could not give a higher recommendation for a passport office. read more

If I could give them a zero I would. This is a horrible post office. One day while waiting in a very long line, I overheard a customer being reprimanded for not knowing some obscure info related to their package. These were 2 very elderly customers and the USPS employee could care less. Additionally I was trying to get a mail hold followed and was told by the USPS 800 number employee to call the Walnut Creek office at 925-935-0256 to discuss with them. Guess what...no one answers it...all you get is that the person is unavailable now....no voice mail. Useless. I wish they had competition ... I would switch AND PAY for a better service. read more

This USPS branch also processes passport applications in a separate room and line. They're great and my son and I were in and out in short order. The Post Office side is a much slower slog, but there is plenty of street parking if the lot is full and you're willing to walk a bit. read more

It doesn't matter when you come, there is always a line. There is always a line because the postal employees at this post office give no f's. When the line goes out the door, at least one will put up their "next window please" sign and disappear into the back. You will never see more than two clerks working at any given time. Please also do not expect a native English speaker, and please do expect rude and disrespectful treatment from each and every clerk. If you've been waiting in line for 47 minutes and the clerk tells you that you've missed one line on the form, which will take you 3 seconds to fill out, do not expect your place in line to be held. The clerk will move on to the next customer. If you are very lucky, the very disgruntled customers behind you in line will let you take a place in front of them, in my case however, I had to start over at the back of the line. Because it's every man for himself in this hell hole. read more

Now this is a weight average of all my visits to this location, which in fact should be half a star. Issues that I noted from workers at this location: 1. Twice that I visited the USPS at this location were not open on time ( I made an effort to come early so I won't be late for work) - this shows lack of consideration and discipline among poor Managment 2. The lid for package shoot was locked and I had to hand off the package to employee who never seem to be present at the counter ( where are your workers ?) 3. There seem to be no one ever to be working at the counter !!! Where are your workers !!!!??? 4. Competence of your employees is lacking big time! They are unable to answer my question regarding shipment and postages - sort of the basis of mail.... 5. Speed, I'd recommend free coffee or perhaps parcels of coke to stimulate the lethargic post office plankton. Unfortunately I've seen turtles move quicker than your people I'm not going to mention the overall attitude of employees and resulting atmosphere of other customers who are forced to stand and sweat in lines like it's 1980 and it's USSR Only positive feedback is on the performance by your employee who's responsible for passport applications read more

Be sure to bring your patience if you decide to deal with your mail needs here. I've only come during the weekends, and every time the line has been out the door. There's typically only two people working the registers at a time (although I've counted upwards of 4-5 staff members on the premises). If you're lucky, one of the folks working here will decide to open up a queue for people picking up packages which helps reduce the number of folks in line by 40-50%. The folks working here, though, are nice enough. My only qualm is that they need to increase their staff especially during the weekends when they know they'll have a higher volume of customers. read more

This place BLOWS. I sent in a change of address for my parents on July 31, and they have yet to receive a confirmation - and they're moving on August 13. I called the post office yesterday to follow up, and was transferred to a supervisor, who told me she had to call me back because she was about to leave for her lunch break. Oh, OK, yeah. Two hours later, no call back, so I try again. This time I am told that the computer system is down so they can't assist me. Someone will call me back. One day later, no call back, so I have been calling every 20 minutes - no answer after 10 rings each time, no voicemail. Oh wait - one time someone answered, didn't say anything, and hung up the phone. ARGH! read more

Normally I would give more stars. This needs to be shared. My postman who delivers the mail on most days is awesome. My dogs love him but there is someone who threw the package that had oil and of course it smashed when the postal persons threw it. It clearly had, Do not throw, written on the package. My dogs licked it up and got sick. It was a bad situation all the way around. read more

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Are you F8ing out of ur mind? Wait in line, bad service, slow delivery? My worst experience was on March 01, 2010. Had a package than contains a Computer Emergency item that was needed on the day it was supposed to arrive. Checked online to see when the package was to arrive, but all it says is it arrived here at 701AM. I was literally running around Walnut Creek trying to track down my package at around 4:00PM that same day. But to my luck, the dammn package was nowhere to be brought home!! Came to USPS to try to pickup the package, and had to wait 20 minutes in line just to get help. When approached I waited another 10 minutes for a lady to look for my package, and all she says was the driver is not back yet. Called USPS toll free, and they have no way of knowing where my dammn package was. To my upset and furry I was unable to do assignments on my computer as my power plug is not working and both batteries are dead!! The package was my plug!! The package eventually arrived but not until March 02, 2010 at 9:02AM Really? 26 hours to deliver 2 miles from the post office? I mean come on, Even FedEX can do better!!! At least with FedEx, when they say the item is in their Pacheco service hub on Monday March 01, 2010 701am, I know that my package will arrive at my door on by Monday March 01, 2010 before 6:00PM, and not Tuesday March 02, 2010 905AM!!! read more

I'll keep this short because it doesn't need to be long. If you have to mail something, do your BEST to avoid doing it here. If you absolutely can't, make sure you allot yourself plenty of time. The line is usually out the door and they have maybe 2 clerks helping customers. read more

Garbage customer service. Don't answer the phone, and hang it up when they manage to get to it. Would avoid at all costs.. read more

Went on vacation again this Xmas, put my home mail delivery on hold via the online USPS website, and for about at least the third time in the last few years, they have screwed it up again. Came back from my vacation and found my mailbox totally stuffed with mail delivered during the vacation, when it should have been kept at the post office (mercifully my outside mailbox is locked, but I had a Xmas gift package sitting by my patio front door for about a week and half....). When I went down to this Post Office to inquire as to why this occurred, and more or less, complain, I just get the typical "Bambi in the Headlights on the Interstate" response, NOBODY takes accountability for their screw-ups at this Post Office, and not even, an "I'm sorry this happened to you" acknowledgement.... Wish I could change post offices but I guess I am stuck with these folks because the locality. However, with this type of typical customer service, no wonder that U.S. Post Office is losing money hand over fist, and, on the verge of going out of business. read more

I recently went in to purchase a booklet of stamps and mail something. I didnt want the typical american flag stamps, I just wanted another design. The gentleman told me " I have to take you to the wall" ( i guess thats where they have all the displays of designs) , but i kindly told him to give me anything else of his choosing from his drawer. He kept repeating to take me to the wall. There was a line of customers behind me: i didnt want to waste people time for something so silly so i got stuck with the base stamp design. But I don't understand what was the big deal about giving me something else especially with such a long line behind me. He was rude as hell. But this is one of the many unpleasant encounters. Another time i went inside with a small to medium size box ( a typical Amazon box) as I was trying to ship something. I had a tiny tiny booklet inside the size of a deck of cards. The rest of the box was filled by bubbles wraps . She gave me a rate of 9$ something. I did tell her that inside was a "media" item. ( Media items such as film, CDs and small communication item go under a different rate) . I did tell her that it was a media item ( which I know usually the price is 2$ something) . The lady wouldnt believe me. Not only she gave me a dirty look but she said to me: " thats a rather big box for only a media item. Also the postal office has the authority to open the box if they want to check". I did reply to her that yes, the box is a little big but is rather light and didnt weight anything since it was all bubbles inside. Also I did tell her that i had absolutely no problem if the post office would have conducted a search to verify the item. I paid my 2 dollars and off I went. But these are only a small portions of just annoying, irritating experiences I go through every time i go to this particular post office. I don't know why they are so nasty, rude, and grumpy. When they smile, is only a fake smile . Tomorrow i have to go there.....im already bracing myself. I try to do most of my shipping if i can, with UPS . It is a bit more expensive but so far they have been nice to me. read more

This post office is no bueno. THREE TIMES in the last month my family has tried to have mail held here, not delivered. Twice we received confirmation numbers from placing a hold on-line. and BOTH those times, when I went to check- there was mail in the mail box! So I went in person to place a written hold order and STILL AGAIN! the mail was delivered. I was told the clerk could see the yellow card I had filled out 3 days prior, but "maybe it was a new mail carrier" well guess what, I don't care! I signed up for the service of having my mail held. so when she came back telling me "there's no mail for pick up" my answer "yeah, I know, because I picked it up from where it was delivered... AT the house!" As an added bonus, my location- which was supposed to not receive any mail at all, received an envelope bound for kaiser, miles away. WTF? no wonder no one likes the USPS anymore... I'm ready to boycott since clearly they're not good at doing their job. read more

No star! 20 people in line and one person is working. It's like that EVERY time I am here. SUPER ANNOYING!! I am only coming here because I have a small baby and I can't take her all the time by car to a different town if I want to drop off an item. If I were you , I would go to the office in Lafayette!! They are much faster and more friendly!! Post office on Broadway in Walnut Creek has super lazy and slow employees!! They all need to be fired and some new employees need to be hired!! ASAP!!! read more

US Post Office - The usual 20 people line and 1-2 workers - Post Offices Near Me - Walnut Creek, California

The US Post Office is one of the most incompetent, inept, and unorganized government agency around. They list numbers on their delivery receipts that are disconnected, they put incorrect delivery information on their forms, and there is no way to contact my local post office, where my package is supposedly being held. Our government at work. Blllleahhhh! read more

///SMALL BRANCH POST OFFICE ON LOCUST STREET\\\ Poor experience on everything other than mailing. They have 2 spaces on Locust Street--very difficult to park. I bought a PO Box. I filled in the forms, and they said someone will call you, they aren't here right now to complete the sale. I was never called. I came in 2 days later, and was able to buy a PO box. Then I moved and needed to change my address. I was unable to change my address in person. They told me I must submit online. Every other post office has forms. I moved and submitted the form online--twice. After 6 weeks, I still have no forwarded mail. They will not answer their phone during business hours!!! The only gratification I have is that I was able to document my complaints. If you have complaints about your branch, please call USPS Customer Service, 1-800-275-8777. read more

1. Never answers the phone when calling for an update 2. The line is always long and has a wait, usually there's 1 or 2 people working 3. When asking for help they'll say to check online or come back in a day or two and we'll see if we can help you then, after standing in line and waiting 4. Mailman does not respond to notes left on door to leave mail 5. Mailman does not leave note explaining that package is back at post office, had to track down the mail myself. read more

If i could, i'd give it zero stars, but I can't so I will give it one, with the intention of it actually being zero. I don't expect much from a Government run institution anymore these days, other than long waits, sass, employees who hate their lives, hate their customers, and most likely hate their jobs. Not once have I had a good experience here. For some reason its always super busy, and they only have their two slowest workers working - to add to it, they are the slowest sassiest of the bunch. A bunch of clowns work here who have absolutely no respect what so ever. I've called a couple times to voice my concerns only to be met with a supervisor who couldn't be bothered. read more

Truly the worst customer service! Extremely rude staff, and not helpful at all. I do NOT look forward to going to this post office. Word to the wise - if you need to use any tape, you'll have to buy it. read more

I though I disliked this post office, well it is even worse this morning. I walked in a few minutes after 8 to 5 people in line. There were two clerks, but one disappeared for a while. 10 minutes later I'm still only up to 3rd in line! At this point I was doing the math thinking if it takes me another 10 min per person in front I'll have to wait 20 min. While I was there the line grew to 10 people standing there. Double! Heck, even waiting 10 min for four people is pushing it. Luckily I guess the people in front of me were really slow or something because boom boom a few minutes later and I was out. Still, I really dislike this post office. The only reason they didn't get a 1 star is because it started moving faster I decided the people working there were not incompetent. read more

Just received a "Priority Mail" USPS Medium Flat Rate crushed box from these guys from family across the country. Sealed with USPS tape that says "Received in Damaged Condition" and a stamp on the front that says "Received unsealed; without contents; in damaged condition at 94596" - and it is COMPLETELY EMPTY!!! So now, I try to call them (ha! rings and rings and rings), there is no email available- so I'll need to go down there and find out what's up- what are my options- is there any way they kept any of the "contents" that were loose in the incoming truck that I could describe (I'm sure this was the towel/blanket that my daughter has has since childhood, she'll be devastated- we let our new niece use it during a visit) and maybe hope to get it back. . . I'm sure THAT will work well - What is it that allows the USPS to think that they can just retape and deliver an empty crushed box and take no responsibility for a job so poorly done? Couldn't they have at least left a number on their ridiculous little stamp with a number to call that ANSWERS? Horrible, horrible service. I feel they took absolutely no responsibility for a totally botched delivery. Someone needs to think about what it feels to be on the other end of their incompetence. read more

I have called this location multiple times and they let the phone ring for 5 minutes and then they pick up and hang up the phone so that they don't have to answer any questions. Also, my mail has been sent back to the sender multiple times saying that my address is invalid. When I called the sender and verified my address, it was the correct address. I read the other reviews and it seems that people have the same complaints. If you are frustrated with this post office please file a complaint with consumer affairs so they can get investigated! I already filed a complaint with USPS and consumer affairs. ! read more

We went today to get our passports for the family and the gentleman there was the most efficient and awesome customer service guy I've met in a long time. Small confined hot little space packed with people and he handled it like a pro. Thank you read more

US Post Office - Passport Office - Post Offices Near Me - Walnut Creek, California

Perhaps the worst USPS I have been to. Now, one thing I have to say is that I've seen customers at this location be obnoxiously rude. I'm super polite and just trying to make the staff's day a little more tolerable. However, I've been given the run-around by them too many times... This is one example; the short version is : Me: Hi, Oak Grove Road post office says you might have my package. Cec.: You need to go back to Oak Grove Road [my deliver ticket indicates Oak Grove for pickup. Here I can't convey here unhelpful, almost accosting tone...] Me: Actually, I just came from there and they checked out back and don't have it. They gave me the number of the delivery supervisor here, but the line is not being answered so far. Cec.: You need to go back to Oak Grove road and have them check Me: They assure me they checked out back and definitely don't have it. Could you just check for me here please? Cec.: No. You need to go to Oak Grove. Me: Could you ask the delivery supervisor to have a quick check? Cec.: No. They are in a meeting Me: ok, when to they get out? Cec.: I don't know. Go to Oak Grove Road. Me: Could you please just have a quick look out back? Cec.: No. It's at Oak Grove. So I called USPS on the general number and it turns out that my package was at the post office when i visited. However, by the time I went back in the late afternoon, another lady was very helpful, took some time to check, and told me it had just been sent to Oak Grove road minutes ago. And she called Oak Grove road to confirm they now have it. I thanked her for her kindness in checking, although they were really busy. I also noticed that Alice was dutifully helping customers rapidly and with a helpful attitude. And, Cec. was on the next window over, being unhelpful with a nasty attitude to a lady customer. Perhaps I shouldn't single out someone in my review, but I wasted 1.5hrs going between post offices, and 30 minutes on the phone, just because she didn't want to spend 1 minutes and check out back for a box. But, perhaps it's not her fault... this location is really busy and perhaps it's not a fun place to work at all. I wouldn't have written this account of events, if it wasn't for her scathing tone from the get go. Parking can be a bit tight during busy hours. If you are in Walnut Creek, go to the Oak Grove location if possible where the staff have a helpful and professional attitude. read more

All the people whose mail is being stolen at this post office - Complain! Not to the workers, complain to the post master. File an inquiry on the USPS website. File an complain to the postal inspector: https://www.uspsoig.gov/form/file-online-complaint My tracked mail was not delivered (according to the tracking which ends at the post office) and was stolen at this post office. It contained documents which will cost me not only money but serious time to replace. If all of us complain, maybe they will find the person who is stealing there. If you just complain to the clerk, there is never going to be an investigation. So all the people whose packages, cheques and credit cards were stolen here, do not give up easily. read more

This is where packages go to die - doesn't matter if you are sending or receiving. Once they get to this post office, it's basically the Bermuda Triangle. I dropped a package here directly and they never scanned it into the system. $107 worth of a merchandise return gone. Perhaps stolen. A couple hundred more in stuff coming to me that also disappeared after this scan point. Either it says "delivered to mailbox" but never actually shows up in my (LOCKED) mailbox, or it says "out for delivery" and never updates again. I have never suspected postal workers of theft before, but this particular location gives me pause on that front, regrettably. read more

I had a special request to hand stamp/cancel my wedding invitations. The gentleman, Freddie, was understanding and allowed me to do so. Then when I took the envelopes to the counter the women helped me and said she'd keep them in the box I carried them in with so they wouldn't get damaged. So sweet. read more

What a worthless bunch of clowns these people are! So they never answer a phone, lost my shyt, and really don't give a fuc_......No wonder they have the reputation that they have... I can only hope these gov't wastes lose more of their jobs since the us mail is worthless and becoming more obsolete....perhaps then they can scrape by, or live on the pavement...then I can look at them and give THEM my middle finger as I walk on by....let em see how it feels. American Government workers at their finest! read more

Review for passport office only - It pays to be prepared! The line was 4 people deep (2 with families) when I got there 15 minutes before it opened on a Wednesday. Fortunately for me, the line moved quickly because the people ahead of me had incomplete applications or were missing documents and had to come back. When it was my turn, I had everything in order including my photo (less expensive to have done elsewhere), docs and check. The agent was efficient and friendly (while multi-tasking and helping another agent) and clearly explained next steps. I was done in 5 minutes. read more

This place is typical of any post office in the area ... full of slow federal workers who aren't paid to hurry. There is almost always a line out the door. They do usually answer their phone but apparently today is the exception - I've been calling for a half an hour and all it does is ring off the hook. I gave it three stars because I have had a couple of "good" experiences - at least the people working behind the counter have always been nice to me. read more

Recently I forgot to put postage on a local water bill payment. Later that night, I realized my oversight, & rather than wait for the bill to be returned or recycled, I wrote a note: "Dear kind post service staff - I sadly forgot my stamp can you please post my stamp attached at bottom of note?" Thank you.. (name & address) I slipped the note & postage down into the box with a bow string attached so they would see it immediately... Guess what! THEY POSTED IT FOR ME!!!! My bill went through, and all is well. THANK YOU WC POSTAL SERVICE :) You rock. read more

I had 2 questions about a passport. The man behind the counter was very rude answering my 2 simple questions. I am a different race than him and maybe that was why he treated me rudely read more

This is a small post office, and it has a small parking lot, but I find the line inside to generally move pretty quickly. Now, you should always factor the time of day that you visit a P.O. in to the wait that you endure. If you go between 12 and 2, please do not complain about the length of your wait. You deserve this because that is lunch hour, when people often run errands. I chanced it the other day (5/23/12) and went at 1:30p.m. *fingers crossed*!! What luck! I had walked over from my work building so parking wasn't an issue and the line inside wasn't very long. It also moved very quickly. I ordered some $0.65 cent stamps and the woman asked if I wanted plain ones or ones with wedding decorations. I ended up with some cute ones with a picture of a wedding cake! Just what I wanted. Now, if only the employees here could offer some advice about speedy, happy service to the people at DMV down the street!! *wishful thinking* read more

I was a little reluctant to go to this PO based on so many negative reviews but it wasn't quite as bad as I thought it may have been. First things first, the parking lot looked a little crowded and it was off of a main road. I almost got into an accident before I even made it inside because someone started backing out of their spot without paying attention to their surroundings. Once I made it in it wasn't too bad. I came at 2:00 pm on a Saturday and the line was about 4 people deep. They had 3 staff up front but one lady just sat there asking if people were there to pick up packages for 10 minutes. Maybe I'm expecting too much.. but if no one is there to pick up packages for 10 minutes, can't you do something else? Waited a little over 5 minutes and got served. The lady was helpful and got me out quickly although none of the staff looked thrilled to be there. But maybe that's just how all Post Offices are out in Cali. read more

Needs 0 stars. My incoming mail is regularly 2 weeks late even when coming from local address. Outgoing mail doesn't go out at all (incoming mail just piled on top of it even with flag,notes,etc). Mailbox is consistently left open and neighbors & I almost always receive one another's USPS package deliveries. Clearly very little shits given by Walnut Creek USPS. I find myself mailing stuff off from work or relatives houses just so I can rely on it going out bc the office is a true reflection of the over all poor service. Maddening. read more

This is in regards to passport services yesterday. After being turned away at 2:30 pm in Alamo even though it says passport walk in hours are till 3pm (separate review for them and they said it takes 50 minutes to process one passport) we decided to go to WC. They are open till 4. Hesitant we went. We walked in, the gentleman working was finishing up with a family. No one else in there. We waited about a minute for him to finalize the paperwork for the family ahead of us. He came back out,had us do what we needed to do, had our daughter take her picture and we were on our way. We were in and out of there in six minutes. But according to the passport liaison in Alamo it takes 50 minutes. No, it doesn't. Epic fail Alamo USPS. The amazing gentleman who takes pride in his work with very little chit chat and pleasantries should be rewarded for his work ethic. Thank you! read more

It was ok. The line moved decently, there's adequate parking, and it's no better or worse than any other post office.