It's horrible, people. I understand that it's holiday season and a lot of packages are being sent and delivered, but it feels like the mailman just does not care at all (does he smoke weed at work?). Packages get placed in wrong cells of the parcel hub -- I couldn't recover THREE of mine until the property staff did a physical search. Packages get scanned for delivery without actually being delivered. Packages get scanned as placed at the parcel locker and then placed in the mailbox. Someone else's packages get placed in my mailbox, and I have to bring them to my neighbors myself. Packages sent to our apartment complex turn up in the rural neighborhood nearby. Shame on you. Nothing else to add, shame on you. If you live in North Walnut Creek / Contra Costa Center, you may want to rent a mailbox elsewhere. read more

My package was received over 2 days ago and still says pending acceptance. Beyond frustrated.

Out of the 3 personnel at the front counter, ONLY the gentleman with glasses was helpful and showed initiative to help keep the line moving. Unfortunately we weren't lucky enough with getting his assistance. The Hispanic female was the most rude; second to her was the older Asian female- these ladies were short tempered and not patient with assisting the customers that came before them. There were customers in line picking up mail and the Hispanic female first told these customers to stand in line, then to realize there were about 4 in line for this particular service and she told them she'll meet them on the opposite side of wall, while lecturing each of them that the service is only available until 1:30p on Saturdays. BUT their signage outside of the door indicated 3p. read more

Mostly same comments as below, workers are rude and slow. But the main reason I wanted to write this review-- I work a full time job during business hours and can only go to the post office at night or on weekends. I rely heavily on the self service machines to mail products that I sell as my side gig. This location replaced their self service machine several months ago and the new one hasn't worked once when I've gone in. Additionally, the surrounding post offices don't have working machines either (or machines at all), so I'm forced to drive 1-2 towns over to mall a small package. A lot of people rely on self service, and other customers are consistently frustrated when we are there after hours and the machine is down yet again. read more

The US postal service is trash!!! I sent a friend a Xmas and gift card a few days before and as of the 31st she hasn't received it yet!!! Not to mention she sent me a package a week before Xmas, that I haven't received?? No wonder they're on the verge of going bankrupt!!! They are so unreliable it's crazy, if there was a way to give ZERO stars I would've!!! read more

I've always received great service at this USPS branch, which is why I choose to go here rather than to other locations. I can usually find parking in the lot, even if I have to wait a few minutes. If I don't want to wait, there is street parking right in front of the post office. The employees are straight forward no-nonsense government workers, but if you're kind to them, you can even get a smile! : ) When I was in on Saturday, I thanked the woman behind the counter for being open so late on a weekend, while most of the other branches either closed early or were completely closed. She seemed surprised to hear something positive from a customer in line -- and I could tell it was nice to hear something other than a complaint! If you go to USPS not expecting a line, it's like going to DMV not expecting a line! OF COURSE there's going to be a queue to mail packages/pick up packages/purchase stamps/etc.! Just bring your patience and a social attitude -- and I've timed it -- it's only been a 10 minute wait MAX and sometimes just a 5 minute wait. Each time, I've struck up a conversation with the person either in front of me or behind me in line, and we've enjoyed a little convo and brightened one another's days! *Note: You can drop off your pre-stamped letters inside in a mailbox to avoid the wait. read more

Great stamps, nice staff. Love the post office. You should go send your friend a postcard!

If I could give -5 stars I would. That review is for passport office. To the post office management, if you have a sign at the door which says closes at 4pm you should stop admiring people at 3.20pm. If you want to be out the door and on your way home at 4pm then change the official hours to 3pm. There were 3 people in the office when she refused anyone to come, that's unacceptable, hours are hours, the post office doesn't even close at 4pm so if it's busy season and there's more people than usual than that's business, or change job. Pissed off and I will complain and reviews whenever I can. Do yourself a favor, go to another post office, one which respect the hours listed on their door. read more

US Post Office - 3.20pm and she refused people in, It says 4pm! Unacceptable - Post Offices Near Me - Walnut Creek, California

Passport woman was so helpful and patient, really enjoyed her service! They had forms printed and everything

I have had the kindest and best service at this location. Everyone at the desk have been wonderful! Thank you:)

Walnut Creek has the worst mail service.. When I lived in Concord, I had no problems. Ever since moving into Walnut Creek, it has been bad. Most recently, I have now gone 3 days with no mail service.... read more

The female front desk staff in this USPS location is the rudest I've ever seen. They always look pissy that they have to work and help you with your postal need. However, if they see a customer they know (friends?), then they all smile. Those who had bad experiences with this staff, take note of their name and file a complaint at usps.com. The more of you file a complaint, the better it is. read more

We came here for passport renewal but look like noone is working. I'm not even sure if they are doing passport service at this location...

I have no idea how anyone could think this is a good post office. There are so many things wrong that I can't even list them all. The lines are always long even during off hours. Today, they lost my package and couldn't find it after they left me a notice. What was their response? Ah just wait and see what happens. Only two other times I have come here to pick up packages and literally it takes 20 minutes once they leave the counter. I have no idea what they are doing but it's absolutely painful to wait. I think they go on break then you give them that pink slip. I also had a PO box here and it was such a disaster. At first they needed to verify everyone who was listed on the box which is quite honestly, crazy. Secondly, I didn't get most of my mail here. Forwarding never worked and I lost tons of mail for no reason. The worst part about the post office is that you are just completely out of luck if you have any problem. Don't like it? Nothing you can do! read more

I felt well beyond my a-lady-never-tells-her-age-but-I'm-pretty-damn-young standing in line for a self-service kiosk that prints stamps, weighs packages and then spits out handy postage labels, print Express Mail forms and even look your pal's zip code up (because who ever knows that?) I had all these "Sheesh, look at these kids with their hoo-whizzin' technology, dagnabbit!" moments, agape at the endless wisdom and infinite skill endowed to those who created such a beautiful specimen of machine. Did I mention that I was at this Post Office on December 18th, a week before Christmas Day? I was a-hustlin' to send the presents off to my brudduh in NY (Lord knows why: He was in DR and wouldn't be back until well after Baby Jesus' Birfday. But I digress) and spotted the kiosk as soon as I walked through those double doors. To the left, the line for the counterfolk loomed like a hungry python waiting to strike. I asked the man at the back of the line if the kiosk was truly a magical device that would allow me to place my package on top, weigh it, type in my beloved brother's address and print out a postage label that I could affix to said package which I would then drop into the nearby receptacle. He nodded and I was in love. The craziest part was that some people who walked in after me seriously chose the counter line over the kiosk, even when their task could easily be performed by this fabulous contraption (apparently, the technical term for this digital blessing is APC - Automated Postal Center. Girl, boom!) Silly thangs! In about twenty minutes, I was done, my gift was off, my heart was singing and my mind was legit blown by the power of that miraculous kiosk. Does the inside of this Post Office look dryer than the Mojave and slightly reminiscent of an abandoned mental hospital? Totally. But hey, it has one of those hoo-whizzin' APCs! (And yes, the APC accepts credit and debit!) read more

US Post Office - Heck yes they are! - Post Offices Near Me - Walnut Creek, California

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Honestly whenever I go to this post office, I have to say to myself "Am I still in Walnut Creek???" Because, considering the shiny new facilities and amenities we have throughout most of the city of WC, this post office is seriously lacking! I get it, I get it-I realize it's amazing that you can send a letter anywhere in the country for a reasonably priced stamp and I often find it shocking that packages ever make it to their destination. But really, this place is a dump! Everything from the dirty counters, the ill-stocked mailing envelope stations and then to the really miserable employees just instantly puts me in a bad mood. I've never walked out of here not being totally aggravated at the poor service and overall grimy facilities. Oh, and if that is not enough, there's a homeless lady now sleeping in the lobby with a baby carriage full of her belongings. I realize it speaks to a larger problem in our society, etc, but she harasses anyone that looks her way and really seems way too belligerent and nasty in a place where people are walking by with their kids. Honestly, Walnut Creek is worthy of a better post office-this place just makes me sad... read more

Truly a maddening experience! If there was nowhere else on earth to send a letter from, I'd opt to DRIVE the letter to it's destination rather than head here. I stood in line for a solid 30 minutes - just waiting to buy some specialty stamps. There were about 10 people in front of me, and ONE person at the counter. When it was finally my turn, the woman was very unhelpful & rolled her eyes when asked what "love stamps" they had to offer. REALLY? If you enjoy: - crammed parking lots - terrible service - long lines - unhelpful employees Than this is the place for you! read more

US Post Office - here's a great way to blow an hour of your day - Post Offices Near Me - Walnut Creek, California

Thank God they have an automated machine out front otherwise I would not come to this location. Being on eBay means I make at least 2-3 visits to post office(s) a week, and the machine (when its working) allows me multiple shipping options, plus I can make a drop after hours. I swear it seems they wait until there are 15 people in line before they open an extra window. I understand during tax time or the holidays, but at 4pm on a weekday, bring someone out of the bullpen please. Staff is friendly but they move at a deliberate, almost slow pace. Maybe that contributes to the delay and maybe it doesn't but if I have to choose between 15 minutes in line or 2 minutes at the kiosk, guess what I'm picking. read more

US Post Office - The only way to beat the line! - Post Offices Near Me - Walnut Creek, California

I understand why this location has two stars. Walked in at 10:25 am. No one in line. I was the ONLY customer in there. However, the two workers were clearly arguing over something. One was reprimanding the other for her station. I had to listen to the whole argument, when all I needed was two stamps. Should've taken maybe a minute, instead it was 3 minutes of arguing in front of me, and 30 seconds for me to buy two stamps. This location needs stronger customer service training. read more

I've now been here twice since Station A isn't open on Saturdays. Both times there was a line of at least seven people and both times there were only two people staffing the counter, the same amount as the much smaller Station A. Being me, I would assume that Saturdays would be the most busy, since everyone who works full time would come in on those days, but apparently this Post Office does not consider this while writing out their schedules. As to the service, I asked the women to put a fragile stamp on my package of books. She glared at me and said, "Why?...They're books." Is the fragile stamp uneeded? Maybe, but it gives me piece of mind that my package will show up where it's going in one piece. Thus five stars for yes, doing their job, but negative three for doing it poorly. read more

I have a lost package and went to this post office 3x to check it.In my 1st visit,the woman in the front told me she cannot tracked my package and she couldn't do anything.2nd visit,they turned over my issue to their supervisor.So,I've waited for like 30 minutes for their supervisor but no one showed up to address my issue.The woman got my # and says,supervisor will call me.Two days had gone by,no calls from their supervisor. I went back for the 3rd time,same woman that assisted me from my 2nd visit.She seems annoyed and not friendly at all.She says with annoyance like the package was already delivered according to the courier.WTF,i know it was already delivered but i did not received it This post office doesn't care about customers issues/concerns.They don't feel SORRY for their incompetence & inefficient delivery.Their customer service people was horrible. Those 3 female personnel in the counter doesn't know how to smile,not accommodating & rude.They don't have proper training or zero training about customer service.Please go the mountain of Timbuktu and there u don't require good customer service! read more

For passport office only- They close early, and won't open the door even to pick up an application. read more

If I could give -1000 stars I would. This review is regarding the home mail service in 94596 - I feel like I am in a third world country - important documents, correspondence, medications, and checks arrive when the carrier feels like bringing it ....unless it is stolen along the postal system in the process - a huge problem now since Covid began in March 2020! I get USPS Informed Delivery about my mail every day that alerts me to mail that is (should be!) arriving that day, but I don't receive it for another week. Furthermore any mail that is delivered, arrives only at 7pm! Where the heck are the couriers during the daytime? Is there enough couriers? My mail is usually late to arrive, and when that happens with my business checks it requires I take out personal loans to carry the need. This is not right and not acceptable when the delays rest on the mail service and couriers. In addition, when I place a mail hold I get the mail 3 days after it should have resumed. I'm not talking about friendly correspondence, I'm talking about important checks and business documents. What is the Walnut Creek Postmaster in all this? I have written him several times and never once received a response or call. I think this is the guy that needs voted out of Walnut Creek. Send your complaints about the Walnut Creek Mail Service to the US Postmaster General: Mr. Louis DeJoy US Postmaster General 475 L'Enfant Plaza SW, Washington, D.C. 20260 louis.dejoy@usps.gov Enough complaining and putting up with this crap. Let's create the country we want, SPEAK UP to those that are in power to make the changes. read more

Trying getting your mail delivered? I mean at all... "Informed Delivery" is only good for letting you know what mail you're not going to get - sometimes for days...... try to make a complaint? Good luck - if you call they either don't answer or leave you on hold in excess of 45 min ( after which I hung up). Go there in person to make a complaint? They don't care - the person you need to talk to is always "not available" ... need to fire them all and start over.... read more

Very friendly and not as busy as the other USPS I've been to, always fully staffed and scans the item in front of you

The lady who worked at the counter where I tried to drop off my packages was the RUDEST postal employee I have ever encountered. She claimed my packages weren't in the correct packaging even though it was official usps priority packaging for the priority label that was printed on it. She LITERALLY tossed my packages back at me over the counter and said "You can't mail them. I will get a manager!" And walked off and never came back. 5 minutes later a manager came out who was only marginally more polite but DID NOT KNOW WHAT HE WAS TALKING ABOUT. He tried to claim the same thing. When I showed him proof that he was wrong from the official usps website I had ordered the shipping materials from and the company who prints the labels... he continued to argue that he was right and I was wrong in ways that he contradicted himself several times. I explained that I had been shipping in this exact way for 2 years now and had never once had a problem at the 2 other post offices I go to he told me they didn't know what they were doing and he did. He finally accepted the packages but as he was walking off he was grumbling about having to do something to them and researching something. I had a bad feeling about it. I was justified in my bad feeling when I just got notification from tracking that my package could not be delivered because there was now no named recipient on my label... which means he literally tampered with my label in a way that made the name not be shown! When I get the package back I am going to file an official complaint with usps. Avoid this place... these employees are miserable and need to go touch some grass. read more

Friendly, helpful staff patient with answering questions when I wasn't sure what size box made most sense economically for international shipping. read more

Hey look it's a post office and back in the day they were critical to our communication. They still have a roll to play and I am thankful that the good old post office is still here. It's not a shiny new building but it gets the job done. Great service they even knew some peoples names waiting in line. They were friendly and I just wanted stamps and mail a few cards and she allowed me to pick which kind I wanted. My service here was too notch. Thank you read more

I should have checked the reviews before coming here. The counter lady was super rude, and claimed that I needed to re-purchase my shipping materials to send out my eBay items. I told her clearly that I did not have to do that, that they'd already been paid for and that it is her responsibility to get them for me so that I could place them inside for her to ship. She refused to even scan my QR code, and just made up her mind that she was right and started raising her voice to me. Worst USPS location ever, especially for Walnut Creek. read more

I have been going to this site every week for the last month. I like the drive-through drop off mailbox. It has been closed and blocked off for the last month? Are they ever going to repair this. read more

Abysmal mail delivery. From: Lying about delivery attempts Lying about have left a notice of a delivery attempt Lying about not having a secure location for delivery while the mail perfectly fit in mail box upon redelivery attempt Late deliveries No deliveries Making deliveries and leaving packages on top of the mailbox by the street for everybody to take. Being too lazy to get your ass out of the car and leaving package by the door 40 feet away. Have you heard of mail theft? All of the above with half a dozen deliveries in the last 2 months alone. And that is not counting the many issues we have had with usps in general prior to all of this. If that is how you do business, I feel sorry for you and I am not surprised you have issues. Why would you treat people like this? Do you care at all? Obviously it feels like you are just taking a big dump on people. Seriously? Usps Walnut Creek you suck! Big time! I wish there were negative stars read more

I just called to report the carrier delivered another home's mail, i.e. the whole lot of it ( 8 pieces ) to my mailbox by mistake. I didn't receive anything for my home. ( Once in a while I receive 1 piece of mail from another home. Mistakes happen, but not like this today! ) Pat answered the phone, asked my address, then put me on hold...tic-tock, tic-tock...15 minutes pass, then I hear someone abruptly pick up the phone and hang up. I called back and suddenly got a busy/can't answer now automated response. Is it that difficult to answer my question and give me simple guidance and/or clarity? I cannot torpedo my experience with this post office, because I find it personally handy for its location, Self-Serve kiosk ( many a time I have beaten the long line by using it ), and lobby being open late hours. Kudos for these things. Please improve on: competency of mail delivery and simple customer service over the phone. I will now make the delivery to my neighbor, especially since they received many pieces of very important mail today that should have been put in their mailbox, not two houses down. ( How does one confuse the number "7" with "4"? ) read more

In the past two months, I have had three packages and multiple pieces of mail go missing (that I know of), and no one at this post office seems to be interested in finding out what is happening. I have a locked mailbox, so it's been frustrating trying to figure out what is happening. When I went in to the post office to ask about my mail and pick up a piece of mail that was being held, I was met with a very hostile attitude from the worker. I had to convince her that a credit card of mine was actually stolen from the mail, and then ask her how I should proceed to find out what happened when she started repeating "It happens a lot now" when I mentioned theft. The line I keep getting is "If it says it was delivered, it was delivered," which basically does not account for a lot of possibilities for missing mail, and at worst insinuates that I'm lying about my mail going missing? The delivery supervisor on that visit took my information and said he was going to follow up on it, but he never called me back. Like everyone else here, I've tried calling and no one answers. I could write a lot about the negativity I have immediately been shown when just asking about where my mail could be. From the mail carrier to the delivery supervisor, I was not suspicious of anything on their part until they started to deny and disregard my concerns (shouldn't the people who deliver mail care just a little bit about if the mail is delivered?) I'm putting in claims and appeals and complaints. A lot of them. Also switching to a UPS mailbox in a different city. Yeah, I really have to do this. My mail carrier at our old place (same city) was so much better and we never had a problem. If you've had problems at this location or with your mail carrier, please take some time to report it to the USPS. Tip: You can sign up for Informed Delivery to see the mail that is SUPPOSED to be delivered to you that day. A nice man informed me of this service on my horrendous day in the post office, and both the clerks and the delivery supervisor basically talked to him like he was crazy. Come to find out, it is a service that the USPS actually provides, probably borne out of ineptitude/misbehavior like what we're dealing with here. read more

I wanted to write horrible review about wc usps for a while,but reading other reviews there is nothing I can ad exept usps make DMV look good read more

REPORT YOUR PROBLEM with this post office at 1-800-ASK-USPS® (1-800-275-8777) or USPS.com: https://emailus.usps.com/emailUs/iq/usps/request.do?forward=emailUs Based on the other reviews, I'm not the only one who's having problems with this po and the more people who report issues, the more likely they will be rectified. There are some great workers here but unfortunately there are also some who just don't have a clue. For the sake of everybody who is involved with this post office, we all need to work together to help get this place into shape! read more

Came here to drop off some packages for my Poshmark sales. I didn't know this before but they actually charge $1.30 for a receipt to confirm they shipped a package? I don't know if that's due to paper conservation but damn! They have a super small parking lot but thankfully most people are just in-and-out fast. read more

I love this post office!! People are kind and courteous!! I would go here over UPS or FEDEX any day !!

Now this is a weight average of all my visits to this location, which in fact should be half a star. Issues that I noted from workers at this location: 1. Twice that I visited the USPS at this location were not open on time ( I made an effort to come early so I won't be late for work) - this shows lack of consideration and discipline among poor Managment 2. The lid for package shoot was locked and I had to hand off the package to employee who never seem to be present at the counter ( where are your workers ?) 3. There seem to be no one ever to be working at the counter !!! Where are your workers !!!!??? 4. Competence of your employees is lacking big time! They are unable to answer my question regarding shipment and postages - sort of the basis of mail.... 5. Speed, I'd recommend free coffee or perhaps parcels of coke to stimulate the lethargic post office plankton. Unfortunately I've seen turtles move quicker than your people I'm not going to mention the overall attitude of employees and resulting atmosphere of other customers who are forced to stand and sweat in lines like it's 1980 and it's USSR Only positive feedback is on the performance by your employee who's responsible for passport applications read more

Normally I would give more stars. This needs to be shared. My postman who delivers the mail on most days is awesome. My dogs love him but there is someone who threw the package that had oil and of course it smashed when the postal persons threw it. It clearly had, Do not throw, written on the package. My dogs licked it up and got sick. It was a bad situation all the way around. read more

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I recently went in to purchase a booklet of stamps and mail something. I didnt want the typical american flag stamps, I just wanted another design. The gentleman told me " I have to take you to the wall" ( i guess thats where they have all the displays of designs) , but i kindly told him to give me anything else of his choosing from his drawer. He kept repeating to take me to the wall. There was a line of customers behind me: i didnt want to waste people time for something so silly so i got stuck with the base stamp design. But I don't understand what was the big deal about giving me something else especially with such a long line behind me. He was rude as hell. But this is one of the many unpleasant encounters. Another time i went inside with a small to medium size box ( a typical Amazon box) as I was trying to ship something. I had a tiny tiny booklet inside the size of a deck of cards. The rest of the box was filled by bubbles wraps . She gave me a rate of 9$ something. I did tell her that inside was a "media" item. ( Media items such as film, CDs and small communication item go under a different rate) . I did tell her that it was a media item ( which I know usually the price is 2$ something) . The lady wouldnt believe me. Not only she gave me a dirty look but she said to me: " thats a rather big box for only a media item. Also the postal office has the authority to open the box if they want to check". I did reply to her that yes, the box is a little big but is rather light and didnt weight anything since it was all bubbles inside. Also I did tell her that i had absolutely no problem if the post office would have conducted a search to verify the item. I paid my 2 dollars and off I went. But these are only a small portions of just annoying, irritating experiences I go through every time i go to this particular post office. I don't know why they are so nasty, rude, and grumpy. When they smile, is only a fake smile . Tomorrow i have to go there.....im already bracing myself. I try to do most of my shipping if i can, with UPS . It is a bit more expensive but so far they have been nice to me. read more