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    US Post Office

    2.9 (50 reviews)
    Closed • 9:00 am - 5:00 pm
    Updated over 3 months ago

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    Reviews With Photos

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    Maryam B.

    It was my first time here. I had 2 envelopes to send and I waited in the line for stamps. The employee ( black young gentleman) was so nice, super fast , very professional to answer my questions promptly. I like this location .

    Emily J.

    The post office is conveniently located in the Nob Hill shopping center where there is ample parking. This is one of the post office branches that happens to be open Saturdays from 9:00 am - 2:00 pm. When we stopped in around 10:30 they weren't busy at all. They do have a passport office but it is not open on Saturdays.

    Bobby V.

    I have been going to this USPS for almost a year now and it has improved (cust service) since then. I think the staff has changed for the better and as a result a pleasant experience overall. I remember availing the invite to participate in cust satisfaction survey on your receipt, I guess USPS is listening to their customers.... This location NOW is one of the nicer, clean facility that offers PO Box services and good/fast/friendly staff....The parking lot is not so big it shares with a lot of other businesses you might have to park a little far around busy time

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    5 months ago

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    4 months ago

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    1 year ago

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    1 year ago

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    5 years ago

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    2 years ago

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    17 years ago

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    2 years ago

    First time here and good experience! They were fast and efficient and the process for our passport renewal did not take long.

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    12 years ago

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    12 years ago

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    11 years ago

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    4 years ago

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    6 years ago

    I love the staff here, I bring packages in just about everyday and everyone is super helpful.

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    3 years ago

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    8 years ago

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    6 years ago

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    12 years ago

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    4 years ago

    Went inside to mail a package and it was closed! System down whatever that means. Disappointing for sure.

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    7 years ago

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    6 years ago

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    Photo of Bob K.
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    11 years ago

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    11 years ago

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    16 years ago

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    Photo of Kym P.
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    15 years ago

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    13 years ago

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    10 years ago

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    9 years ago

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    12 years ago

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    16 years ago

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    6 years ago

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    20 years ago

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    17 years ago

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    16 years ago

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    13 years ago

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    12 years ago

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    10 years ago

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    9 years ago

    Customer service is subpar. There phone number is disconnected. The 800 number rang for 5 minutes and nobody answered

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    8 years ago

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    14 years ago

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    10 years ago

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    Page 1 of 2

    Ask the Community - US Post Office

    Review Highlights - US Post Office

    “The employee ( black young gentleman) was so nice, super fast , very professional to answer my questions promptly.”

    Mentioned in 2 reviews

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    US Post Office

    US Post Office

    (138 reviews)

    Very disappointing experience at the Concord Main Post Office. Located at 2121 Meridian Blvd in…read moreconcord ca. The service felt unprofessional and disorganized and the staff I interacted with came across as unhelpful and dismissive. The overall attitude made the visit frustrating rather than productive. Customer service was not handled with care or respect, and simple questions were met with irritation instead of assistance. The lack of courtesy and efficiency made the entire experience unpleasant. This location seriously needs improvement in both professionalism and customer service standards. Don't ask me to press the green smily face on the screen showing that you gave a good service at the time your service deserves zero star ... You will not loose anything if you show some kindness ... the world have enough of rudeness we don't need any more of it or ppl like you.

    Haven't been to this Post Office in a very very long time. I needed to send a package, this late…read moreafternoon. Surprisingly there's a good amount of parking for a quick stop (30mins parking) and regular parking. I went inside and I was happy to see there wasn't a long line on a Monday and there were more than two cashiers. The pricing on packages have gone up as with everything else after the pandemic. The guy that helped me was fast got me out of there within 5/6 minutes (unheard of right)? He was nice but he should smile. There's a ton of P.O. Boxes and there's is a drop box for regular mail if you need it.

    US Post Office - They don't have tapes

    US Post Office

    (226 reviews)

    It's been a while so I thought I would update…read more I've primarily going to this post office for many years now and I've never had a problem here. Can it get busy and be a long wait at times? Yes but the workers are efficient so the line moves. Are the workers super friendly all the time? No but I still get a "hi" and a smile and I've never experienced any flat out rudeness or overtly bad customer service like I have at other locations. I've sent packages across the country and even internationally and they were able to help me with decent efficiency. I even made a passport appointment for my toddler a year ago and the employee was super patient with us dealing with a toddler and getting photos. And they were very on time with the appointment I scheduled. So honestly I don't have any complaints. I've been to other local post offices where I've experienced flat out rudeness or blatantly bad customer service but never at this Walnut Creek location. It's the one I go to if I happened to go to another location where workers flat out didn't want to help me. This is a post office that has workers that know how to do their job.

    Went here April 14 to certify my tax forms. Small sign says out of certified mail slips. Then a a…read morevery slow employee told people in line in a soft voice that they haven't had certified mail slips for a week and that they're the only post office that don't have one. No certified mail slips for a week leading up to probably one of the busiest days for the post office!? Went to another post office and I'm keeping the location secret because there was no line, fast employees, and plenty of certified mail slips!

    US Post Office - The building.

    US Post Office

    (40 reviews)

    I had to send multiple packages to different countries for the Indian festival of Rakhi, and the…read morestaff were incredibly patient, friendly, and helpful throughout the entire process. They helped me sort everything out, and even though it took quite a while, I never felt rushed. The location is clean, organized, and welcoming, and everyone was so pleasant to deal with. Excellent service and a wonderful neighborhood post office. Highly recommend--five stars!

    Went to get passports done for my children. Took photos myself at home so save a buck. The lady…read morehelping me thought it was appropriate to mock my kids' faces by making her eyes wide and puff her cheeks up saying "they're faces are too big. You need new pictures." I apologized for not knowing there was a face size requirement. After taking new pictures, she asks for the pictures I took at home. Assuming she wanted me to see the difference, I responded with "Yes, their faces are too big, I know." She insisted and said "just bring them out." She then took my child's picture, called her coworker and said "look at this picture! Look how big the face is!" They both proceeded to laugh while other customers are also around. I interrupted with "okay, I think that's enough. There's no need to embarrass me for my mistake." She then returned my photo and continued to do the paperwork. I'm glad my kids were occupied with the greeting cards and unaware of this worker's behavior. 2 stars because the paperwork was completed, but I won't be returning.

    US Post Office - postoffices - Updated September 2026

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