I have always received such incredible Customerservice when I bring my packages to this location…read morethe ladies are very kind and reliable.

Less than stellar first impression. Had I known from the first impression I would have went out of…read moremy way to find a REAL ups store instead. The amazon package I was returning was nit taped and the return label was also not attached. The comment I got was, next time be sure the labei is attached and the box is properly taped. We normally charge to have that done. Really!!! I just replied, this must be a california thing because ups stores do this as well courtesy and in Nevada I've never encountered this situation. Just to be sure I will look for a real ups outlet in the future.

I use this UPS Store for all of my shipping, mostly returns. The most recent experience with Karen…read morewas great. She handled my multiple returns quickly and efficiently. The store is conveniently located in the Countrywood Shopping Center, next to a Safeway, Starbucks, McCaulou's Department Store and a CVS.

Came in on Saturday morning and RUTHY was soooooooooo rude! The store was not even busy just myself…read moreand another customer but the blatant attitude and disrespect was very prevalent. Never have I had an experience like this at a UPS Store. Some people should not be in customer service.

Little has changed in my opinion of Postal Annex #158. Robbie & Rita continue to impress me by…read moretheir incredible problem solving skills and adaptability all while maintaining an open friendly demeanor. Now that the printer has been replaced I can't imagine going anywhere else. In particular, their printer is able to navigate my flash drive's nested file structure. Other printing services in town offer kiosk self-service and require you to have just a single file on your drive. This is a consumately professional service with superb value for money.

I really wanted to like this place and support them -- I'm a small business owner myself and I…read morealways try to support family businesses. Unfortunately my three month experience here was consistently disappointing and I will not be renewing my PO Box. When I asked for a key to my own PO Box the owner told me "most clients don't need a key, they just ask me for their mail." That alone should have been a red flag. Package drop offs sometimes take several days to show as scanned by the carrier -- not ideal if you're time sensitive. The worst experience was a missing package. Staff told me it was delivered on a Sunday when they're closed. I checked -- it was actually delivered on a Wednesday morning when they were open. After being told to file a claim with the sender I received a text the next day saying my package was there. When I picked it up the owner seemed confused and simply handed it over -- no acknowledgment, no apology, zero accountability. I genuinely wanted this to work. It didn't. Their prices are low for the POBox but not worth the headache. I'll be taking my business elsewhere.

Professional, efficient, knowledgeable, and kind!…read more Mary went above and beyond. After my PDF of "lost dog" failed, she designed another from scratch and got me back on the lookout in no time. 'Excellent customer service' is an understatement. This is the place to go for all your UPS needs in Walnut Creek! Reunited, my dog and I thank you profusely, Mary. I can't thank you enough.

Jason and Jessica are such upbeat helpful people. I come in the store a lot. It's busy and they are…read morealways cheery. Everywhere I go I notice the quality of mood behind the counter. Lots of places people seem grouchy and burned out. But at this UPS store I don't know why they don't have more five-star reviews. This place is a joy to come. It's never fun to have to go run an errand like this but they make it fun! I come here for notary services and I come here for shipping and postage. Very very glad to have this UPS store near my home!

My neighbor organized a huge operation for donations of food, supplies, and clothing to be sent to…read morethe refugees fleeing the Ukraine. As part of the shipping, they needed boxes and Josh was very gracious in donating a bunch to the cause. Thank you for your kindness. We will definitely keep you in mind whenever we need to buy boxes in the future!

With a previous van rental, I made a mistake and returned blankets to another U-Haul location…read moreinstead of with the van (I needed to return a dolly there that 995 Detroit didn't have). Josh, the manager, charged me for the blankets. Today, I attempted to return some more U-Haul blankets that I had to get that money back. First issue, the very rude Latino male employee (let's call him 'Carlos') kept speaking with my male assistant and not to me. I am the customer, not my assistant. We both redirected 'Carlos' to me, but 'Carlos' kept speaking to my assistant as if he had anything to do with the transaction I was attempting. My assistant was simply carrying the bin of blankets from my car to the business. 'Carlos' pretty much refused to make eye contact with me, and even after being told by both of us that I was the customer multiple times, he continued to speak with my assistant. 'Carlos' was redirected by both of us about a half dozen times. Finally, I told 'Carlos' he was being sexist, he turned to my assistant and said he liked his hair. WTF? Absolutely unprofessional. Second, eventually 'Carlos' told me he couldn't do what I was asking for and gave me an 800 number. I called on speakerphone while in the shop. It was discovered that the charge for the missing blankets was not made with my account information (even though the credit card on my account was charged), so I could not be reimbursed for the blankets I was returning. Now, I need to find the paper receipt to get my money back. I would say I miss Josh whom I have dealt with previously for a couple of years, but he was the one who did the charge not on my account. At least Josh would speak with me, the actual customer.

I visited this specific location since I needed a fingerprint scanning service done. I had an…read moreappointment through First Advantage, and this is the only location that takes appointments. I walked right in and I was warmly greeted by Darrell! He had such a warm and calm demeanor, and walked me through the complicated fingerprint scanning process. At one point when the system was not working, he called the service desk and we were able to complete everything from there! I can't thank Darrell enough for being so patient and kind. Thank you Darrell!

I have gone to many UPS locations, this one in the Orchards shopping center is the best. I always…read morereceive excellent service. Jessica is the best. She is friendly and very helpful. I will always go to this location.

The UPS store is in my neighborhood. I've been coming here since 2019. The service has always been…read moregood. Lately, I came here to get a DOJ background check. The staff were helpful. I didn't have to wait long. They required my drivers license and fingerprints. They forgot to give me back my drivers license, but this is a simple mistake and came back the next day to pick it up. The store is smaller than some other UPS stores I've seen. They have a limited supply of items for sell for shipping than I've seen in other stores. For Amazon packages you just have to make sure to bring a printed label or you'll get charged for print out. I think it's around $1. Also, if you bring something large back from Amazon you need it packed in a box. Get in, get out and great service this is why I will continue coming to this UPS store

Awesome service and a great staff for all your shipping and Amazon return needs. They also do…read morenotary which is fast and convenient.

OMG- Jessica is everything! I had some old family video that needed to be digitized and she really…read morehelped me through the process. Embarrassed to admit that I became a little abrasive with her and her response was kind and gentle..reminded this crusty old gal what true human kindness looks like! Huge shout out to Jessica- and the shop- they do amazing work!!! Debbie

We went in to get some pictures for my daughters project and they were very nice and helpful! My…read morelittle girl had told them it was her birthday tomorrow so they decided to give us the pictures for free as a birthday gift! Great experience!

Always friendly and professional staff. On this visit, India was the associate who helped me. She…read morewas courteous, and provided service with a smile. I really appreciate that b/c it is a rare thing these days. Thank you, India!

I had a really nice experience at this UPS Store. A young man named Tayvion helped me out and was…read morevery polite and patient, especially since I'm not very good with technology. He explained things without making me feel rushed or silly for asking questions. I also overheard that he was new, but he stayed calm and seemed genuinely interested in learning from the other employees when they offered to help. He was a real gentleman and a pleasure to deal with. I hope he sticks around for a while because he seems like a good young man with a great attitude. Wishing him the best.