Professional, efficient, knowledgeable, and kind! Mary went above and beyond. After my PDF of "lost dog" failed, she designed another from scratch and got me back on the lookout in no time. 'Excellent customer service' is an understatement. This is the place to go for all your UPS needs in Walnut Creek! Reunited, my dog and I thank you profusely, Mary. I can't thank you enough. read more

Jason and Jessica are such upbeat helpful people. I come in the store a lot. It's busy and they are always cheery. Everywhere I go I notice the quality of mood behind the counter. Lots of places people seem grouchy and burned out. But at this UPS store I don't know why they don't have more five-star reviews. This place is a joy to come. It's never fun to have to go run an errand like this but they make it fun! I come here for notary services and I come here for shipping and postage. Very very glad to have this UPS store near my home! read more

I always know I'm in good hands at UPS in orchards plaza. The team especially Jason consistently takes great care of me and provides excellent customer service. On top of that, today we were printing garage sale flyers for a fundraiser we are doing for an orphan in our community and they generously gave us a discount on our flyers, which was greatly appreciated. Their kindness, professionalism, and support of the community keep me coming back. Highly recommend! read more

The clerk was very efficient and friendly. The location is centrally located across from Heather Farm.

I have had a box there for over ten years the owner and employees are always helpful and friendly. They offer to carry heavy packages to my car without being asked. Highly recommend read more

The notary on duty at this site was really helpful and stayed after hours to notarize a complicated foreign birth document. She was kind, thorough and professional and my daughter and I really appreciated her! read more

Friendly location. Unlike others in the area. This one stands out. Not frustrated if you don't know much about mailing packages. Or what the heck you're doing. Super willing to help make things easy and with cost efficient options. I prefer this location. They always do the best to help everyone in the store at the same time. Lacy and others there are very approachable and provide excellent customer service. read more

Laccie was super helpful at 8:20am to help print my shipping label for an Amazon return. Excellent customer service!

I have been a customer/boxholderd of this UPS Store through both owners and locations since somewhere around 2001. I really liked Pat and I really like Joe the current owner. The employees at both locations can be variable, but I assume finding good help for a business like this is challenging and I have my own business and this is one reason I am a one-person business! :-) I don't ship that many packages, I just pick up my mail and packages sent to me and my family, mostly, so it's pretty simple to please me. My one big complaint is with the Orchards shopping center and it's lack of parking when I go on a daily basis to pick up my mail for my business! read more

This is really an awesome UPS store. I know, I know, what a weird sentence! But there really are differences between them. I am an Amazon Vine reviewer, which means I get about "way too many" packages every week, some of them quite heavy. To put it mildly, I have been frowned at before. But not here. Never here! I don't know what it is about this store - probably the owner and Lacey? - but it feels like going into a small family run business. Everyone ALWAYS says hi. Everyone ALWAYS smiles, and says thank you and have a nice day. They have never, ever lost a single one of my packages; another first. I have always gotten a text when my package has been delivered, they offer to help me when I have a zillion things to carry to the car, they lend me a dolly when one is too heavy... they even helped us get the mailbox set up in the first place when we were in a "just moved & don't yet have the permanent address" state. This does not always happen, people! Trust me on this. I've been in other stores where you can SEE people biting back the urge to chuck the box at my head. And I really have to give a shout out to Lacey. That woman is unbelievable. I have personally seen her handling three customers simultaneously with three more in line - never missing a beat, never breaking a sweat, never dropping a detail or losing a milligram of temper. She always knows what to do, she always knows what people need, she always understands immediately what the situation calls for... she runs that store like the masterly captain of an extremely tight ship. (And she is also extremely funny. ) Julianne (I hope I spelled that right!) is always wonderfully friendly and helpful too, as is the young man with the black hair and black beard whose name I unfortunately don't know, and Gordon, and the new quite young man with the curly hair. They all are! It's a little haven of sincerity in a world of rushing about blindly and barely exchanged glances. Thank you to all of you :) Thank you for never pitching a box at my head! You rock! read more

I've been a customer at this store for ten months. In that time, I've shipped multiple large, high-value items where the shipping cost alone exceeded $100. In addition, I've shipped a number of smaller items, too. I would estimate I have spent, on large-item shipping, between $450 and $600 here since my first shipment. My experiences had been positive (three star --nothing good or bad) until my most recent shipping ordeal. Let me preface all this by saying that I went here the first time because one of my friends has known the manager since the late 1980s and vouched for him. During my first visit back in March 2013 the manager told me he specialized in shipping fragile and large items. He even added -- this is key -- that he personally packages and ships all the large and fragile items. My recent shipment was a photographic print washer. For context, it was huge and heavy and fragile, but not the largest nor most fragile thing I've shipped here. There exist very few of these washers left in the world in working condition as good as this one. Spoiler alert: there is one fewer. Would you like to see photos of how it arrived? When I have a better Internet connection, I'll upload some images of the damaged item in the store's photo section. When I received the photos from the buyer, my blood boiled. I paid $111 for shipping and when the girl behind the counter rang me up I specified -- three times -- double-weight extra strong packaging. I even pointed to their fragile item display and said "I want it packaged like that." She agreed and based on the price I believe that I paid for the additional cost associated with heavy boxes and appropriate foam. What did I receive? A single-weight box that has multiple stickers on, making me wonder if it had been used before, and GROSSLY INSUFFICIENT packaging material. Instead of packaging it in the manner which I asked for and asked to be charged for, they used a flimsy box that literally collapsed during shipment. The peanuts did not even fill 10% of the box. This was the most disappointing shipping job I have ever seen. So I decided because the owner is a buddy of my friends, and my friend says he is a stand-up guy, that I would give him the chance to make things right. The owner missed every chance every time as though he were trying to lose me as a customer. He insisted, without pulling up my account, that I had not paid for the added weight. When I said I had specified the robust packaging to the clerk, his response was "well, I didn't package it. So it isn't my fault." Those were his exact words. If you'd like to refer to the second paragraph, I'd point to the last sentence where I recall the manager's statement that he personally packages all fragile items. I was gobsmacked that a business owner would not take responsibility for his store nor for his employees. Let me tell you what happens at my job when someone working for me screws up. I also take responsibility because I support my team. When I screw up, want to know what my boss does? If you guessed also take responsibility, you guessed correctly. That is how I believe a good manager operates. The UPS Store manager said all he could do was file an insurance report with UPS but that I should not expect to hear from them. The exchange ended when another customer entered. The other customer began listening to me, so the manager, while I was in mid-sentence, walked away and began talking to the other customer. When he was done with that, he walked into his office. I cannot fathom the mindset that allows someone to believe the level of unprofessional customer service exhibited by this store's manager is acceptable in a competitive (or non-competitive, for that matter) marketplace. He may not realize how incredibly commoditized his product is. He has at least two competitors nearby who will be thrilled to take my money instead. And their prices are essentially the same. There is one bright spot in all this. When I told my friend about the manager, his buddy's, reaction to this issue, my friend, who is also a businessman, looked me dead in the eye and said "I have recommended him to people as long as he's been open. I will never again recommend him to anyone." And I know my friend will refer people elsewhere in the future. He was veined-forehead mad that he someone he refers people to would behave in this manner. So I hope the owner of this store languishes in the profit he made from shipping this item. It will be the last money he sees from me. Oh, and do I ship things often? For eBay sales, I ship up to 40 items in a busy week. None of that will ever come through this store again. read more

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New owners are great, the previous owner was an uncaring ass who lost packages and would complain all the time. Unfortunately they are dragged down by his old reviews. read more

I know the world is a bit crazy right now, but the gentleman working this evening was in an awful mood and just wanted to rile people up. Despite seeing what happened with the person before me, I decided to try and power through it as I already knew what I wanted (print 2 legal documents and send them as certified mail). He kept trying to down sell me to regular mail with tracking because "it's less work to fill out." That's great, but I needed certified mail due to the contents but he wouldn't help me with that. He then told me to go to another UPS store as this is a franchise that doesn't do certified mail (after already getting out the green mailers for it.) ?? Eventually, I said I'll just send elsewhere or come back later when I can get help with certified mail and started to leave. When I had stepped just outside the door, I realized I'd left my legal docs but when I turned around with the door still open, he had come up behind and started closing the door saying they're closed. I said I just wanted to grab my docs I left inside and he said "too bad. You left and now we've closed." I'm not about to get confrontational and push past so when I asked again for my documents and again was denied, I just left it. I let him know what I thought at I walked away but it's a shame his bad attitude and anxiousness to close 5 min early had to be directed at multiple customers. read more

Got the grumpiest guy today. I waited for a minute or so for someone to come out from the back and he walks in from outside... what the? No explanation or sorry you had to wait. Didn't get his name but threw a fit that I wanted to leave USPS drop off that didn't fit in my mailbox (I've done it at every location including this one before) when I send my other returns. He wasn't having it. Also was upset I didn't bring in my packages taped cause it costs them money. Sorry I don't own packaging tape and what does a strip of tape cost you? $.00001 cents? Holy cow that guy needs a hug or something. Done with this location. read more

This UPS store was just purchased by a beautiful young couple that live here in Walnut Creek and in our neighborhood. I have shipped twice from this location in the last two weeks and both needed special treatment and I will commit to ship from here always. Very kind and helpful and he remembered that I had been in before. We had a nice chat today. They are moving to the new Safeway shopping center in the next week or so. Please give these new owners a chance to win you back, you won't be disappointed! read more

Since they came under new ownership and moved to the Orchards, this store has had excellent customer service. Please disregard the old store's reviews and support this local business. read more

Sam went out of his way to create a return label for my AT&T box today. My account number didn't come up in the system and he entered everything manually instead of sending me away to contact AT&T. I didn't get his coworker's name but he also helped us in the process with a technical issue . I really appreciate them going out of their way to assist me . Great service! read more

I do not take giving a negative review to a small business lightly, but I am doing it today. There is something very wrong with the owner of this store. I had a horrible experience with him today. He basically refused to accept my prepaid packages, acted as if I were lying about the value of the package, and directed a mild curse at me. I have avoided this store for quite some time because the last time I went in, he was on his speakerphone simultaneously complaining about his ill treatment by UPS and looking at pictures of half-naked women in swimsuits and lingerie, which he made no effort to turn off when I came in. Gross! I needed to ship something by UPS today but I ended up wheeling my very large boxes out of the store and taking them where my business is welcome. I will never set foot in there again. read more

Wow when in to print an Amazon shipping label for a retirn the guy says I have no Wi-Fi. I offered my hot spot, he says No Im not gonna do that. You can use a computer for $3 dollars for 10min and 1.25 per page. THIS IS ridiculous, rude and wont be in busimess long. Obviously he could have just recieved my email and printed it from the sam computer. Bad service Ups Store ygnacio pkwy next to whole foods. read more

The UPS Store - Shipping Centers Near Me - Walnut Creek, California

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STAY AWAY FROM THIS UPS STORE. This store doesn't even deserve 1 star. What a piece of crap owner. This is the most unfriendly shop I've ever been in in my 57 years. Terrible customer service and a disgrace to UPS. This guy needs to retire and let someone willing to help other take over. I went in to drop off 3 boxes which I had printed labels for, and the owner started giving me a guff about how he doesn't make any money on this, and takes up space in his tiny location, all the while on the UPS Receipt, it clearly states to drop off at UPS Store, or regional center. Then he started to tell me how I could have UPS pick up the packages at my house......for a fee. I told him I was in the neighborhood getting paint at ACE Hardware, and had the boxes in the back of my car. I was planning to go to my very friendly UPS Store on Bancroft, but since I saw his location, I'd drop them off here. After he argued with me about having UPS pick them up, I didn't want to leave my boxes with this wacko, so I hauled them off to the very friendly UPS Store on Bancroft, next to Safeway. read more

The owner Pat helped me ship an overnight package. He was very kind and patient with me even though I ended up keeping him after closing hours. When I saw the negative yelp reviews I was a little worried, but my experience was great! Don't let the reviews scare you away. :) read more

I stopped by to mail a package back. Nice lady took asked for my name and address. She found me in the computer and printed out a label. I had to have the package back in 6 days and wanted certified mail. The older guy (assuming that was the owner) was very nice trying to help me but I felt as he didn't know what mailing options I have. Service was a bit slow yet there were 3 people on staff yesterday. Young lady in her twenties who was behind the register and took my order. Older man who seem to answer all questions but what was odd he kept asking questions from another Asian lady dressed in black "club" dress with lace all over her back. I thought that attire was kind of not appropriate for UPS store. She looked like she went clubbing last night and came straight to work but since the older man was asking her questions she must run this store. Little bizarre... Now reading the other reviews I'm worried if my package will be mailed and will get there on time. I don't think my experience was as bad as other reviewers describe but just left weird taste in my mouth. I will probably choose another location next time. read more

Guy complaining on phone about his stock portfolio while ignoring me and another customer. Staff in 3 words: lazy, slow and incompetent Root canals are less painful read more

This UPS store located in the Orchards Shopping Center has a new local owner. They are extremely helpful and efficient. I never have to wait very long and the prices are very reasonable. If you had a bad experience with the previous owners, I would give this store a second chance as it is a completely different experience. read more

New ownership. Ignore the negative comments they are from the previous owner. New owner is very professional and service is outstanding. Will bring all my business here. read more

I placed an online order for printing 2 pages at the UPS Store (#2414). Next morning I got an email saying your order has been cancelled. I did not cancel the order. Since I needed the print outs, I decided to go to the store to see what happened. On speaking to what seemed to be the owner, he said that he does not do online prints. But he followed up saying that if I have a USB drive he can print it. But it would be 3$ for computer 20c for each print. Basically he wanted more money for it. An order that was 18c he did not want to process. I do not mind paying more, but it is the ethics of cancelling an order on a false premise. He is a complete fraud, I wish I had seem other reviews before placing the order and saving myself some time. I have reported this to the UPS corporate office and I encourage others to do so. read more

I moved to this area less than a year ago and at my previous home when I had need for UPS in Danville the staff were very helpful and friendly. So when I went to this location 5-6 times over the past 8 months each and every time....no greeting, no smile, no help! Yesterday was the final straw when I had an Amazon return valued at $650....the man behind the counter pointed for me to put down the item and when I asked for a receipt I was TOLD to "take a photo and watch me scan it in"......"that's all you need, we are saving trees". Asked him again after I took the photo "as directed" if I could get a receipt based on the value of the package....no we're saving trees. That is when I told him that I was so taken back every time I'm in this store by the horrible service and will NEVER be back! If you're looking for service and a friendly face....go elsewhere! read more

Done with Patrick. I've always stuck up for this dude when people have complained. I always brought this guy my business. Sorry you don't like drop offs, but do you need to be a total jerk about it every time? I've shipped lots of stuff there for years but he's not entitled to business and I'll no longer give him a dime. Your Eeyore attitude sucks. read more

Since moving to the area I have taken packages to this UPS Store to mail here on many occasions. What I like about this location is that the packages that I ship always arrive on time and undamaged. The service here is quicker and much simpler then going to the post office. The owner is usually working by himself, but he takes the time to give a concise explanation about the available mailing options for my different packages. He is always professional, but sometimes the numbers of customers overwhelm him. Especially those self-important customers that do not want to wait their turn when bringing in their free returns for drop off. Once I came into this UPS Store with a big tent and other camping supplies. The owner took the time to measure and weigh all the equipment. Then he put them together and arranged them in one perfect sized box. He saved me money by getting all my items delivered safely in one shipment. That is the kind of service that makes me a fan of this store. It should be really nice there once all the construction at the Encino shopping center is completed. read more

Had a great experience at this store. Lenny was very helpful and I was in and out within 5 minutes.

The owner/business manager is the most unprofessional & rude human I have EVER had to deal with. Someone with this much lackluster care and contempt to even acknowledge you are there as a willing customer should NOT be running a business. EVERY time I have used this UPS location to do a pre-paid drop off, I wait minutes before he even acknowledges, does not say hello, and just points to where you should leave it - I know now, but wow, are we all supposed to know where to put things? He just shrugs and gives you zero fu*ks with any questions you may have. Don't waste your time going here, even if it's a convenient location, drive to another UPS Store to have a more enjoyable experience, better & happier service, and someone that actually cares. read more

I had a very similar experience today as Jennifer R did on May 17, 2017. Who today I will only assume was the owner who was rude, and confrontational in accepting the size of my packages even suggesting I should drop them off at a UPS hub... Really, are you not a UPS store and are you now in the shipping business, what am I missing here? In addition, he questioned the value of the packages, who cares doesn't UPS auto insure packages for the value of $200... My packages are prepaid and ready for pick-up by a driver. I just moved to this area and was hoping for a great experience as I work from home and sometimes just want to get out of the house and have some interaction with others, rather than order a UPS pick-up. If this is what I'm to expect, I'll stay home --- you should too! In close, the young lady was very pleasant and almost seemed embarrassed by the exchange bw/ he and I. read more

I WILL give it a one star review because for a "UPS Store", the counter person was not able to educate me on the proper way to fill out their forms. Even when I asked if it was filled out correctly he didn't know. Well, it wasn't, and my important package was returned to me. read more

Manager/owner is a quirky guy. I asked to use the printer to print out a return label. I had to email him the page I wanted to have printed. He opened the email and said I tricked him when he saw I was printing out a return label. He said he didn't make any money from return shipments. He ended up charging me $2 for the one page printout. Definitely not great customer service. I prefer going to the Postal Annex or the other UPS Store on Bancroft. read more

I've had a box with Pat (the owner) for years, and he is completely unreliable. I have mail forwarded every Monday, every week of the year. I pay for this service and for his time, as well as the shipping costs, and I would expect him to be able to full-fill my requests, on-time, every Monday. He rarely sends out the mail on-time, and I have to frequently call him to remind him to do it, or ask when it will arrive. He frequently blames the delay on the USPS, and will never accept responsibility whatsoever. I've respectfully complained to him multiple times, and nothing has changed over the years. I called him today to remind him to forward my mail, and he actually told me today that "if you want reliable service, then go find another store". He really actually said this. I've filed a complaint at UPS Corporate, I doubt if it will help, but maybe this complaint will help more. I highly recommend finding another location for your mailing and printing needs, this guy is a disaster. I would have found another store and changed my mailing address years ago, but this is not easy to do when you've had the same address for years. BEWARE!!!!!!! read more

On 1/23rd, I posted a comment on a neighborhood site called "Nextdoor" that circulates virtually throughout our area. Briefly I posted this comment: "I have received bad service time after time when I went to this store, ranging from being ignored by Patrick the owner, to being treated with an "indifferent" attitude, (as though the owner was doing me a favor, by helping me)", to downright offensive rudeness. Who needs this? As of this date 2/15/16, the post has received 113 responses (a record on this site) and they are still weighing in every day! I would say about 80% concurred and shared their own dismal experiences with this obnoxious man who outrages people with his abysmal behavior. As a response to your questioning him as to why he doesn't offer the same service that all the other franchises do by accepting return packages with paid labels, for instance), he flat out tells his customers to "GO TO ANOTHER UPS STORE" if you don't like his policies. And so I have. And so have many others. And so should you! read more

I work at local business and have to drop off prepaid packages weekly, and every time I go in the owner is beyond rude, and says "he would rather help paying customers". Awful customer service, I think I'll take my future shipments elsewhere. read more

Terrible terrible. Not only was the store owner cranky and rude, he turned my packages away! Said he was too full to take my packages to ship. I've never heard of that before, and he didn't seem too packed either. Just terrible. read more

Horrible service and owner has a terrible attitude , they won't take packages and lost one of my packages for over 3 weeks .. then found in the store .. and still proceeded to give me a hard time .. don't recommend read more

Awful customer service! Gabby answered my call asking about fax prices, then when I jokingly told her that I could go buy a machine for that, she smarts back "well why don't you go do that then". Their past customer service has been like being served by zombies who just took a bong hit, way under how other UPS stores operate, so this tipped me over the edge...I will NEVER be back. read more