This is in regards to passport services yesterday. After being turned away at 2:30 pm in Alamo even though it says passport walk in hours are till 3pm (separate review for them and they said it takes 50 minutes to process one passport) we decided to go to WC. They are open till 4. Hesitant we went. We walked in, the gentleman working was finishing up with a family. No one else in there. We waited about a minute for him to finalize the paperwork for the family ahead of us. He came back out,had us do what we needed to do, had our daughter take her picture and we were on our way. We were in and out of there in six minutes. But according to the passport liaison in Alamo it takes 50 minutes. No, it doesn't. Epic fail Alamo USPS. The amazing gentleman who takes pride in his work with very little chit chat and pleasantries should be rewarded for his work ethic. Thank you! read more

Every time I ship a package out of this location there are issues. I don't understand!!! Lost my mail hold, can't ship packages right. Go elsewhere read more

For today's visit - Yay! In contrast to my visit yday at San Ramon, I had a great experience at WC. Not only did they have my stamps and then some (cute animal shelter stamps) but guess what??? They have all their choice of stamps up on the wall!!! And BTW - usually a long stinkin line at a PO, but today at 11:30 AM, I walked in, was immediately (yes you read right, immediately) helped. I was in and out of there in 7 minutes! read more

after going to the Oakland post offices near where I live and getting totallt rejected, I decided to drive out to WC to get my passport app in. GOOD DECISION! I Was in & out of there in less time than I waiting in line at the Piedmont Ave Oakland PO just to get denied cause they had no time for me. Although the guy who helped me was kinda lame ( i mean who's NICE at the post office?) and took a long time to come out to help me ( i think he was in the restroom, which is ok) it was quick and painless! GOOD PASSPORT PLACE!!!!!! no appt required ! & fast! read more

Overall, this place is what I sue all the time for postal services. However, PO BoXes are more expansive than other post offices and some of the employees are very slow and rude. It usually takes 45 minutes to finish your task once you enter. One good thing comes to my mind is that it is located in a convenient location with it's parking lot. read more

They need a zero star choice. Continue to have problems with the mail carrier delivering mail to my house. I have filed complaints: * Mail put on the GROUND, about 20 feet away from my mailbox. The mail person didn't give a crap to put a rock on it to hold it down and there are a lot of landscape rocks just inches away. A couple of pieces of the mail had blown across my driveway. One piece was from my bank with my bank account number, which could have led to identity theft. * I have a small path that leads to my front door from my driveway. Twice I have found packages on the ground at the beginning of the path and the mail carrier says in proof of delivery that they were delivered to my front door. One of the packages contained shirts. If the mail carrier was too lazy to walk to the front door, could have thrown the package up to my front door. * This morning (04/13/21) around 8:30 a.m., my gardener said there are 2 pieces of mail on my car. He said he got to my house around 8:00 a.m. and the mail was there at that time. They were on my windshield being held down with the windshield wiper. One of the pieces was from my health insurance with my medical information. I looked in my mail box and mail was there from yesterday. Where I live, the mail is delivered around 1:00 p.m. Why was this put on my windshield unless someone found it on the ground and put it there. This is unacceptable. I talked to the mail carrier today, he said he delivered the mail yesterday (04/12/21) but doesn't know how the mail got on my car. I asked him if it could have been delivered to another house and they put it on my car, he said no way. I asked him if he didn't know that he dropped it and someone could have put it on my car, he said no. Did he forget to include this mail with the other mail and then put it on my car? Does he think I'm stupid? The mail magically appears on my car by itself? I'm going down tomorrow to file a complaint. He can't even own up to his mistake, he needs to go. Do I have to get a PO box? Or have them hold my mail? I've done these before. Do I have to walk up and down my street every day to see if my mail has blown away? read more

The postal service has not delivered several important packages over this past month, and have claimed they tried, but no one was home. I've been here 24/7 and no one has attempted to deliver... read more

Me and my husband came in for our passports and were pleasantly surprised as to how fast it took. We had tried getting them done at the Concord USPS and had given up and left after waiting in line for over an hour with about 25 other families. The lady at the counter in Concord was horrendously slow and not very helpful. Then we decided to check out the Walnut Creek location hoping that there might be less of a line and we are so glad we did. The man who helped us with our passports in Walnut Creek was incredibly fast and efficient, we were out the door in 10 minutes! He was also very helpful and knowledgeable. I highly recommend going to the Walnut Creek post office if you need a passport without the crowds and hassle! read more

What's wrong with the management here? There are lines out the door and 2 employees staffing the windows, and one disappears to back. Be prepared to waste time if you come here. read more

This review is specifically for Henry, the laziest, least customer-oriented sack of shit in the world. I am unfortunate enough to have this post office as my local mail center, and they recently falsely claimed to have delivered a package to me despite an overwhelming amount of evidence to the contrary. Almost everyone I spoke to was incredibly nice, but everyone was clear that I needed to speak to someone named Henry to resolve my issue. I called multiple times a day over the course of several weeks, speaking to multiple people and leaving many, many messages for Henry, but he could never be bothered to call me back or make himself available. Several of the people I spoke to admitted that Henry has no customer service skills and simply does not care about those he serves. If you are reading this, I hope that you never have to deal with Henry, because you will never have your issue resolved. read more

Review for passport services. Walked in apprehensive from the previous reviews. He was straightforward. He gets you in and out. I had 3 applications and was missing a few files needed to complete the application. He setup my applications (stapled Photos, old passports, etc) and I went home to get the necessary files. Once I returned, I was done in a few minutes. read more

Apparently Ygnacio post office or concord California post office -(don't know which and for some reason the local 925 phone number is wrong on their website..just this useless 800 #.. )..Manager Jenny wouldn't send my stuff to concord cause I had a change of address to Portland even though I was delayed by the fires..so she sent my moving supplies and fire mask to Portland while I was BEGGING HER TO GIVE ME MY STUFF IN CONCORD. Don't use the postal so called service. They don't have any common sense anymore. read more

I was here today for the Passport Fair. Came around 4:30 am and was surprised that there was no line! We just left our folding chairs outside the post office door and stayed in our car. Around 8:30 a.m., they let us inside the post office and the process started at 9:00 a.m. I was assisted by a lady named Wilette who clearly doesn't know (and doesn't like) what she's doing. I have a special application. My original application was submitted without my signature. She was being rude and was giving me wrong information. I told her that I was already charged for $165 and she was telling me that it's only supposed to be $140 (which is wrong because that is the price for the renewal, and I'm definitely not there for a renewal). She also wanted to charge me with the execution fee when the letter from the US State clearly states "Please do not charge execution fee." I already knew that this lady was not in the mood to assist me, so I had to talk to another associate to make sure that they process my application correctly. I was out of the post office by 9:20 a.m. Overall, it was a good experience. Every associate was nice -- except for the lady who assisted me with my application. read more

I can't stand this post office. Almost everyone that works there is completely unprofessional and can't do their job at all.

Idiots!! Have my Fiancé in tears from their incompetence!! We're mailing 200 wedding invitations, so we brought in a sample to determine postage needs. The guy at the counter measured, weighed, and inspected the sample and said we'd need a $.70 stamp to send them. He also mentioned they would hand cancel each envelope so as not to mar the wax seal on the back. We get there today to mail them and the same guy now says we need a $1.80 stamp on each one, and they don't hand cancel!! The woman next to him whipped out a card with various holes in it and did her best OJ impression trying to show it didn't fit in the cheaper hole!! (At most 1mm off.). Unbelievable, the same guy!! Oh, and now he just looks at us blankly, could care less!! Nice customer service Walnut Creek... read more

I have never seen a more rude clerk than the guy who was handling passports today at this post office. Truly the definition of a Grinch! seriously quit if you hate youre job. He treated the two ladies in front of us so rudely we were in awe. shame , but had we not needed to go to a post office desperately to get my sons passport processed we would have left! I was so disgusted at the treatment these women received I even commented to them that this guy was nuts! they agreed. He should be FIRED, I believe his name was Patric. my husband and I left so disgusted. read more

Cecilia and Mythra we're both extremely rude and unhelpful. She couldn't help me with anything and kept instructing me to solve the issue by myself online. I tried to change my address online as requested and the USPS webpage said that if I had to move within the next seven day then I had to go to the post office and do it. I have an important document coming and she said there was nothing I could do about it. I'm not a big yelper but I felt obligated to let everybody know that they should avoid this post office location if possible. read more

Over the past year maybe more, mail has ended up missing. We filed police reports, got a locking mail box ect. Still, credit cards were not received, household bills.. We sent out a money order that never reached the person it was being sent to. That money order was handed directly to our mail man too. 4-5 checks we have not received also. Little suspicious don't you think? Called the post office, they said they would look into it. They didn't do shit. Our mail is still missing. Getting really sick of it too. read more

It is posted on the door to the passport office that it will be closed from 12-1230. At 1235 someone asked if it was going to open. One of the workers said it will shortly. Finally told us at 1245 that they won't be back to work until 1. Seems like govt workers get to extend their lunch break at our expense. Either get rid of the sign or stick to it. read more

carrier refused to deliver package because it was "too heavy." Contacted the post office 3 times for redelivery. Finally, I went and retrieved the package myself. I am 60 and had no problem lifting the package. I think these people are simply lazy, protected with jobs for life regardless of performance and such at the taxpayer teet. read more

0 stars. several checks from different clients that have been sent to me have never arrived. curious that all my bills get to me, but the checks don't. so, of course I call the PO and the guy there tells me there's nothing they can do. Wait, no, that's not true, he told me people are getting my address wrong. The Postal Service in general is a mis-managed entity, but shit like this is patently ridiculous. read more

We came here couple weeks ago to get a passport for my young son because we going to Mexico for a little vacation. So the guy who help you with passport services are NOT HAPPY to be there very very ROOD...... I was taking pic with my son because he is only 17 month old this guy goes make your kid look at me so I can take pic ok no problem I am trying but he is a kid ...... so he goes to me if you can't make i can not do pic that it.... if you know your provide this services and you have kids come to take pic you at least have to have toys so they can look at the value you do take right pic not rocket science....... read more

Seriously drive to another city if you have stuff that needs to be mailed. I've been here multiple time and every time I swear it will be the last. Everyone working there seems miserable and they do not try to cover it up. Give yourself peace of mind and go to another location, trust me!!! read more

I found out the hard way why this post office averages 2 stars. The most blatently lazy staff I've seen in a long time. Out of 5 postal staff, only one, I believe he's a Sikh was hardworking and interested in doing his job. read more

When you're expecting packages and you're told they attempted to deliver when they never did! I have cameras believe me I know you didn't try to deliver my package. Overly frustrating then you talk to the post office on the phone and they say they're open 9-3 and at 1230 you show up and they are closed but have someone inside. So now I've missed my package and told they won't redeliver until Tuesday give you the option to pick up and then you go out of your way to get your package on Christmas Eve might I add to show up and the doors are locked . Get your shit together usps that's what you're paid to do deliver packages. read more

We were there on a Sunday for Sunday-specific services (US Passport). The staff communicated the instructions and requirements quite well. Camera was made available on the premise in case needed. Photocopying and other documentation items were made available. The customer and billing lines were organized well. Stamps and cards were displayed and sold well. We will surely recommend the Walnut creek PostOffice to families, parents, and individuals looking for Sunday-specific US Passport appointments. read more

Always have had long waits to get service and now my neighbors and I are now regulars. Amazingly the PO decided they don't have time to stop at our boxes while delivering mail on our street. That is the only explanation I have received after multiple visits this month. When did the PO get the power to decide who is worthy of delivery? read more

Very disappointed. A very simple package that could have been left at my door step or at the complex managers office was sent back to sender. There was no notice left at my door or any indication of attempt to deliver. After 3 hours of tying to call the Walnut Creek location finally Patrick picked up asked for my address told me to hold one before I even finished telling him the complete address. I was on hold for about 15 minutes before he picked the line back up and hung the phone right back down. So, tried back for another hour and a half and finally got a hold of an Admin who told me Patrick was busy and to relay the message that my package was returned to sender. There has been multiple reviews stating this location NEVER answers their phone. If your lucky you may get a pick up then quickly hung up on again so that they don't have to deal with you. I expect more out of my USPS... FedEx it is from now on. read more

Time to renew our daughter's passport, which means both of us have to be there to submit the application. We went into WC USPS Monday morning, 6/23/14 around 10:00AM. I was dreading this appointment by the time we walked in because we couldn't find parking in the lot and the waiting area was packed. We headed to the passport door and went inside. We had the form filled out and the photo ready. The man working the passport desk was terrific. He had great tips and advice to ensure we get her passport before our trip. It was an easy, pleasant experience and we were in and out in 15 minutes. Really appreciate the great customer service! read more

This is by far, the WORST Post Office I have ever been to. From the terribly long lines with one person working in the front helping customers to priority boxes only being stored where you can't get to them unless the Post Office is open. Boxes you buy are an issue because they only sell either the tiny ones or the super huge ones. If you want a box that is the perfect in-between size, they only have priority boxes which cost an arm and a leg to ship. I also have a PO Box here and they cannot help in any way. They tell you if you need anything, do it online. When you go online, it tells you that you have to go to your Post Office where your box is located. I understand the USPS has been floundering for money for quite some time, but the service is AWFUL. I will choose to go anywhere but here from now on......I cancelled my PO Box. read more

If there is any doubt why the government should not be running the postal service all you need to do is call the WC post office. They are the most incompetent. They will not answer the phone and the 2 times someone did answer it was to place my call on hold.... Indefinitely. When I tried to call back it was busy and has remained busy for 45 minutes. When I finally reached a live breathing person she took my message and said she would have the supervisor call me......and I'm still waiting. It's been over two weeks now. It's not okay. I need to have new mailboxes installed at a homeowners association but I can't get the post office to call back so I can coordinate. So frustrating! I wish there was an option for negative stars! read more

I rarely leave negative reviews, but felt compelled to today. If for no other reason than the employee mentioned here reads this and takes some notice of the energy he's putting out into the world. Patric who handles the Passport Applications is one of the most negative people I have ever come across. Yes he had a long line to deal with, but everyone in it was waiting patiently. We had all of the applications completed and all the required supporting documents in order to apply for first passports for our two young children, yet every line out of his mouth was snapped rudely at us. Including, at one point, snapping at my husband "DON'T PUT THAT AWAY!" when he started to put our pen back in his pocket (and there's another pen out on the counter), and including yelling at our three year old daughter "DON'T PLAY WITH MY DOOR!!!" when she just touched the doorknob leading out of the room!! Really?! Does it come out of your salary to replace the doorknob if it breaks Patric? Has a tiny three year old ever broken the metal door knob before? Really, just totally unnecessary level of anger, grumpiness, and hostility. Patric, if you ever read this, I hope you can get to a better place with your job. Or leave it and do something else. But brother, you are sending waves of negativity out in the world that are not necessary and NOT OK. Time to change it up and get happy. read more

This review is for the passport office in which I had to go to today. We arrived at 2:01 and were done by 2:27 thanks to the efficiency and no nonsense service of PAT. He was amazing and had all the answers for everyone. I was pretty prepared so I am sure he appreciated that. We had five people in line ahead of us and things went smoothly even though some people weren't listening to him and he had to patiently repeat his answer. Here's a tip: don't wait until 6 weeks or less before your trip to renew or get a new passport. Get it well in advance and save yourself the grief. Either way, can't say enough great things about PAT. Give him a raise! read more

Filthy dirty. Self service broken. 2 people working. Line 12+ people long. Will never go here again. I'll use Fed Ex or UPS instead. The main reason I vote against government-provided health care is because the federal post service and DMV is BULLSH*T!!! And this post office validates my opinion! read more

poor service & no pens & dirty & messy

The guy working in the passport office is amazing!! We could not even get an appointment in San Ramon not only did he efficiently get our passport done he helped out a dozen more people! Someone forgot to tell him that he has to be rude and slow to work for the government! Please clone him and give him a raise! read more

I waited in line to get a refund for a 2 day express service which wasn't delivered as guaranteed. After 15 min waiting in line I was told that I need to go to the "office." What office????? Oh, the one that says "Passport." Well, hello? Duh? What was I thinking? I open the door to the "Passport" office to see that it would take another 20 min of waiting in the "Passport" line to take care of a my failed delivery. F that. You guys suck. read more

Worst post office ever 1. Won't bring packages to your door 2. Instead leave slip so you have to go to Post Office 3. Post office can never find package 4. Package lost or returned to sender No one cares - but at least we pay them great retirement benefits read more

I don't know why this place got bad reviews. I bought commemorative stamps today from the nicest post office lady who was all excited to chat about the new Gregory Peck and Helen Hayes stamps. Cool to meet someone who's all geeked up about their job. read more

Coming in the morning during the week is fine. Evenings and weekends is a zoo! Nice people working here but not many of them.