Terrible service. If I could give it a zero I would. Customer service from Wendy is not a good representation of what should be USPS. Rude, questioning customers requests and would not allow me to speak on anything I went there for. When I said I wanted to pay for express she even questioned that. Customer should have the right to request the services "they" want, right? Rude is an understatement!!! When I said I was leaving & going to my normal PO she even had issue there. Very defensive for no reason and outright NOT anyone I would ever want to deal with again. read more

So I asked the clerk to please scan my package accepted. Miss Kim tells me that management will not allow this. So is this the service that the post office gives now? Kim would rather sit there and argue with me for more than a minute than to scan my package. With nobody else waiting in line and the post office wonders why they're hurting financially, when you drive your customers away. This is not service!!! You need new management!!!! read more

Whenever I visit the South Pasadena Post Office I like to be helped by Marc. He always has a pleasant smile and warm greeting. He once helped me figure out the best way to send my grandson his birthday gifts. Hats off to the South Pasadena Post Office. You have a customer for life. read more

The man that works up front is pretty rude. Does his job but made a snarky remark to me the last time i went. All the other people I've encountered have been very pleasant with this one exception. read more

I just do not know what to say....... WTF!!! have been coming here for years and not a single issue, operation mediocre as is standard in a post office. This time there was a new guy and he was on some power trip. what power?!? Rude, obnoxious, and just down right an a-hole!!! I understand laziness, far better than pure desire to make another's life miserable because you can! I'll be sure to avoid that guy in the future and compliments of my bad memory I cannot recall his name. I am such an idiot!!! read more

I frequent about 5 post offices in the Pasadena and Sherman Oaks area. This is the only location that will not scan a pre-paid package if you bring it to the window. I really cannot imagine why. Other locations scan the package as received as well as provide me with a receipt. At this branch, I was told they do not scan pre-paid packages at the window but I could go ahead and PURCHASE a proof of mailing certificate. WTF? The item already comes with a tracking number. Just pick up the frickin' scan gun and scan it as proof I mailed it. Lame. read more

Horrible customer service. They lost my package, then claimed they never received it. Then when I showed they had received it, they said they would look for it and call me back within 3-4 business days. Never received a call, and it's impossible to get a hold of someone there. read more

Workers are ridiculously friendly and with the exception of one last-minute Christmas rush I've never had long waits in line. I've been living in the area for seven years and every mail carrier has been solid as well. read more

South Pasadena is a great place to live. In fact, I also have my business here in South Pasadena. The most unfortunate thing about living and working in South Pasadena is I have experienced the worst postal mail delivery service ever from this post office. Mail is often mis-delivered, and I've had a couple of business items never received at all. Mail is sometimes smashed into my mailbox. The only thing that seems to ever get delivered is junk mail. If something important is coming, it's bound to be late if it ever arrives. I've spoken to the head guy at the post office like 2 times. I know other businesses and residents have spoken to the head guy a few times as well. You would think sorting out mail alphabetically and numerically and delivering it would be easy. But, I just don't know what's going on. I think the people who are at the post office are okay -- average post office workers. But, whoever is delivering the mail is screwing up badly. Maybe it's some temporary postal workers -- you can tell who they are because they don't wear the regular uniform. I know the US Postal Service is losing money, but please try to do better. Just because the Postal Service is losing money, it shouldn't drag every other business down. Also, last thing, working at the Post Office shouldn't just be collecting paychecks, these people need to try better. read more

My go to post office! I have a side business on EBay and I'm always here. This office is always on point with they're service and attitude (I've been to some shitty post offices). Sometimes I have some outrageous requests or address issues (you would think I'm a pro already) and I'm not rushed or made to feel silly. This office is tops in my book! read more

The customer service here is better than a lot of retail establishments I have been to and let's be honest, that is a lot to say about a post office. On a couple of occasions, I have stood in line at this South Pasadena office to get advice on mailing out important documents and I have been grateful to receive great advice on valued packaging, patience about my shipping concerns, and a warm smile. Previous experiences at other LA county post offices have made me feel like I had to prepare myself for a cattle call once I stepped foot into these government agencies. Maybe it is the small town community that harbors these kind of "neighborly" attitudes here, ... whatever it is, these folks are far from "going postal". read more

This is dedicated to the mailman assigned to Grevelia St in South Pasadena. You saved us today sir! A mistake was made on the delivery address on an extremely important document sent to my daughter. It was essential she have it this weekend. The tracking information stated it had been returned to sender. We were frantic. But by some miracle you had it in your hands today and went door to door thru her complex until you found her. I wish I knew your name. This man went way above and beyond and we are SO grateful. So THANK YOU South Pas USPS location for having such an amazing employee. And thank you thank you thank you to that amazing postal worker. I'd send you a basket of cookies if I could. read more

I absolutely love this post officeI walk in the door and immediately I am bathed in the warm light of Wendy and her co workers. It is by far my favorite post office in all of Los Angeles. Yesterday I was slightly sad that when I got to the front of the line, destiny and timing did not give me Wendy. I hid my disappointment and handed my package to a gentleman named Kevin (I believe). Not only was he accommodating and funny, he wiped thoughts of Wendy out of my mind, and a new love affair began. I have never had the desire to yelp anything before, but he awakened yelp tendencies in me that I didn't even know existed. Best post office in the world! read more

By far the worst location I have visited, service is horrible, and they never answer the phone, They lost a package of mine, the supervisor stated it was an internal error, then calls me back the next day stating it was delivered, I have a surveillance camera at my door, and it clearly shows no one delivered any packages, supervisor leaves me a message to call him back but calls from a private number and does not leave one, I feel frustrated that this is my local branch, they need some serious evaluation, possibly even a change of management, the ethics of business at this location is HORRIBLE!!!!!!!!!!!!!!!!!!!!!!!!! read more

I go to this location at least twice a week for the past few years now, and since have met some very nice people - Kevin is always helpful and friendly, as well as a few others. Thank you!! I know you guys got a bad wrap for 1 oddball (and I don't see her anymore) but have enjoyed chatting you guys up when I pick up my many packages! I swear it's my husband's :). Lol! Thanks again! read more

Great customer service. Though always a long line and long wait. Though there have been times I feel the yelper are right about them not scanning the prepaid packages in a timely matter. Which makes it difficult to build small business reputations. Still better than some of the rude ass postal offices in SGV area. read more

If I could rate the employees individually I would give them all 5 stars except the black guy that works there. These 2 stars are specifically for this specific employee there. Every single time I've been to his line he is rude, with no customer service savvy at ALL. He is never willing to help an inch past "his job". Everyone else at this location is very sweet and helpful. They really need to evaluate the bad apple in their bunch. read more

This is the best post office in the Pasadena area hands-down! I've been to all of them in Pasadena and Altadena, and I continue to go to the South Pasadena branch even though I have 2 others closer to me. The staff is always friendly and gives me cost effective options to ship whatever I'm shipping, and I ship a LOT. I sent a package from here once that was worth $3500 and it went missing in an East Coast blizzard, and the manager was great and worked with me and the New York facility to track it down. I also like the machine in the lobby for a quick transaction when the line is long during peak hours. The crappy slow post offices don't even have this option, and they're the ones that need it the most. My only request is I wish they would take off that brown paneling so we can see what else is in this fab art deco lobby aside from the great WPA mural! read more

The best post office ever. Everyone are so nice here and I never lost a package. Once, I forgot write down the P.O. Box number, they still manage to deliver my package. read more

I've always liked this post office. Have been going here for over 10 years. As far as post offices go (many in the Pasadena area are pretty bad, too) this one is great, if you've been going a while, they get to know you. They also let people in at the last minute if they are closing and they've locked the doors, if you're like 2 minutes late they'll open the door for you again so you can get in! read more

Very nice post office with very friendly workers. After dealing with some of the rude workers at the post office by work, this was definitely a refreshing change. I came in to renew my passport and Wendy was very helpful. Parking is in a small lot (one way driving) off of Fremont. There aren't a lot of spots, so you might want to look for parking on the nearby side streets. read more

It's clean , staff have always been very cool not rude at all usually pretty friendly. I like it's location. No complaints on my part by any means. read more

This post office is only a few blocks from my house in South Pasadena. I don't go often, mainly when I need to mail a package to somebody in my family on the east coast. Last year in late February, I went (after hours) to mail a package to my granddaughter for her birthday. I work a ways away so I cannot get there during regular hours on weekdays. That evening I got there and though the automated package postage machine was working the big drop off container was locked with a sign saying it was broken. I was disappointed, but thought "those kinds of things happen" and wasn't too upset. I drovee the almost 4 miles to the Lincoln Avenue post office and was able to easily buy postage and mail my package. This year I needed again to mail a package to my granddaughter. The same thing happened. The box is either STILL broken or has broken and been fixed and is broken again. Truthfully, I don't know, but either way, I had to trek over to Lincoln Avenue and do my USPS business. South Pasadena USPS please get it together and get your drop box fixed. read more

I went in today to mail a package and did not have tape to attach the package slip to my package but had a pen if I had to write it down on the box. The first rep told me she was unable to accept the package and that they do not offer tape and that I would have to purchase a roll. When I had ask if I could write the address on the box she said that I had to use the shipping label as I already paid for it. Granted USPS is not issued to give any free small pieces of tape but seeing how she had a roll of tape right next to her, I thought she could help. I had went home to tape my slip to my package and returned to the post office. The second rep told me the package was fine except that I need to tape the edges of the packing slip, he then pulls out his roll of tape and cuts two pieces of tape for the edges of the package slip. It's a bit sad that the same courtesy and gratitude is not taught to all employees at this location. read more

I recently had some packages delivered to my old address in South Pasadena by accident from amazon.com (I now live in Florida). I called up and spoke to a wonderful employee named Tyree. He was so polite and pleasant. After discovering they had not been signed for properly Tyree volunteered to drive to the address and find out more. I felt like I was in the 1950's. Legendary service like this just isn't something I've come to expect anymore in this day and age but I just have to say the So. Pas Post Office is lucky to have Tyree working for them. -Melanie in Jacksonville, FL read more

Maybe because I live in South Pasadena I am biased, but I think this is the best USPS office around. (except for the hours) I am writing this to rebut the bad ratings... I don't get the negative reviews... this place is swamped by folks from every other neighborhood : San Marino, Alhambra, El Sereno, HIghland Park, etc., because the staff is friendly and helpful. About a year ago there was a pretty sub-par guy there - but he was gone after a couple of months... So, if you hate going to the post office dont come to mine and get all impatient and grouchy if some little thing doesnt go exactly your way - read more

I had the best customer service!! My package was not delivered on time Rose Ho. tracked it down and took care of business!! Thanks Rose H. read more

very busy, avoid peak hours. i usually skip the lines and buy postage at the automated stamp machine. you can also drop of your pre-stamped and labeled packages at the desk without waiting in line (it's not that obvious), but make sure to let them know you are dropping it off, they (for obvious reasons) kinda freak out if you leave a package on the counter and walk out without saying anything read more

Beware, a number of South Pasadena mail boxes have sticky adhesive inside mail box! This has been going on a while and I see little action in the part of the city. read more

I love this post office. The hours aren't great, but the line moves quickly and the staff are super friendly.

Post office provides boxes, wants you to ship with them, but won't give you tape? Wtf

I have been to this post office several times and I have never had any problems or lack of professionalism ever. All the employees are very friendly, as far as the African-American employee specifically, he is very patient especially with feisty elderly customers you know the ones who feel they are "entitled" to cut the line, he is informative and helpful. read more

Kate the clerk was rude and very passive aggressive towards me... maybe she was having a bad day but it is still not an excuse to take it out on people especially customers. I left there feeling badly for no reason. Customer service is everything in my opinion. read more

Friendly and helpful workers, clean environment, fast moving lines. There's a new worker who is sour and less helpful than the usual crew that is there but then there's always a bad apple in every bunch. Service at this location is 100x better than other post offices I've been too. My only issue is that its hard to get anyone on the phone if you have a question and there's a hour long wait if you call the 1-800 number. read more

This post office is a pain. There is always a long line and the employees are in a bad mood most of the times. My impression is that the office is understaffed and the employees are grumpy for this reason. This issue has become a problem because every week I have receive different packages and it takes at least 30 minutes to just pick them up. The employee who handles the packages comes to the door, gets people's slips and then he comes back with everyone's packages. Unluckily, "later" means "in no less than 30 minutes"! I do not know why it takes so long, all I know it's that this post office is slower than any other post office I have been to in California. read more

Suprisingly it was a breeze at this post office. Of course I did go early afternoon to avoid all the traffic. I definitely recommend.

Every time I set foot in this post office, I end up regretting it. Horribly understaffed, lines routinely put the door. The worst was when they sent a certified letter back to the sender, taking my slip and checking the box that said "final delivery attempt" when that box had NOT been checked to start with. read more

This is truly the worst post office I have EVER been to. I run an online store so I've used a lot of different branches over the years and this place takes the cake. They creat asinine rules and charges that make zero sense. I recently made a label at home and brought the package by to drop off. I stood in line to have them scan it in so I could get a receipt and they CHARGED me a "scanning in" fee. They literally charged me extra for dropping off a package with a prepaid label. What the!? I went to another branch the next day and asked them if that is a new and normal procedure and the woman was confused and horrified that another post office was doing that. I've got more stories I could bore you with but won't. Go anywhere else! read more

Terrible. I've only been here a little over a year and I've had so many lost packages, delayed acceptance scans, missed scheduled pick-ups, etc.. And refusing to scan packages/SCAN sheets in your presence????! Ludicrous. I called their location and heard them pick up the phone and leave it off the hook FOR 2 HOURS before closing. I've filed multiple complaints and have received no follow through. My mailman has now decided to just throw my mail on my front porch like it's a newspaper. I also get other people's mail at least once or twice a week. It sucks and my small business suffers a lot because of it. read more

This is one of the worst post offices I've ever had to use, which sounds dramatic but it's sadly accurate. I don't expect amazing help but employees here get visibly frustrated if they have to do work to answer your question, locate a package, or provide customer service, even though the customer is being polite. They'll refuse to scan packages, refuse to check for held packages, etc. Often times, your option is to stand there and repeat yourself until they get upset and help you or to give up and walk out without being helped. I'll ask a question here and have an employee act confused and say "we can't check that or help" and I'll ask the same question at the branch by my work and get a clear, helpful reply. There are times when employees at this location can be helpful and I do appreciate those moments but it makes it more frustrating in the moments when they do not feel like doing the work to help you. read more