I needed to overnight some paperwork and ended up at this location…read more I'm so glad that I did! Parking was super easy, the gentleman at the window was super helpful and warm and friendly. We just don't get a lot of that these days and it was appreciated. This would definitely be my go-to location if I weren't about to bail out of the state.

Closed randomly during business hours. Machinery often not working so can't mail. Seriously…read more Service slowest of any USPS ever used.

They do NOT provide tape. So make sure whatever you're mailing or shipping is all ready to go…read morebefore you get to here. As for parking, I might be wrong but it looks like after the Post Office closes at 5pm, their lot becomes a Public Parking for the Downtown/Old Town businesses, and you must pay starting at 6pm. There's always been only one person working when I've gone (between 11am--2pm) but the line moves quick. :)

The building details from the early 1900's are insane!! From the stained glass ceiling to the…read morecolumn detailing- such a fun pice of history. Service was a tad slow...but we enjoyed all the details.

Many times I just go to the post office to do what I need to do. I don't think staff here are…read moreparticularly friendly or nice but it's not my priority here. I went on a Friday afternoon, was next in line the moment I entered. I could tell the staff managing the counter doesn't take crap and is a no-nonsense kind of person. I am straight-forward with my questions and request, knowing what I want and what I need. It was completely transactional and efficient. I got what I needed to do done and was out of there probably less than 5 minutes. Parking is definitely hard though. There's supposedly a small alleyway in the back of the building, but it was kind of chaotic with cars stopped in the middle and blocking the ways. I would recommend parking across the street for free for an hour and crossing the street, if there happens to be open spots. Parking in Pasadena is not great and usually not free, so parking can be a bit of a challenge.

Congratulations, this is both the worst service I have received at any USPS office and the worst…read moreservice I have received anywhere in Pasadena. One lady looked like she should not be interacting with humans at all - no greeting, unwelcoming, rude tone, salty face, and just straight-up bad attitude. The other young lady was having a personal phone conversation on her cell phone the entire time she was serving customers, more focused on the phone conversation than the people in front of her. On top of that, you also don't have a self-service kiosk there so you have to go in and deal with those two. Who's managing these people?

I got off early and decided to get my passport renewal. The…read morewait wasn't too bad only one person at the counter. Honestly the bottle neck comes from people not knowing what they are doing. Please forgive the ignorance of others, sorry we don't know better. The person at the front was very soft spoken and polite. When she said 'Next" nobody heard her. Luckily I did and I was shooing the next person to head over to her counter. Super sweet lady, she helped me out informed me of my passport being too early to renew and passport photo will take time because she was the only one there at the moment. Gave me the options of coming back in 2 months or take the picture in 20 minutes (when the other staff comes back on)

this place is a fn...joke!!! they are always short staffed and if you complain some lady will…read moresay....its lunch time!! i got there monday at 1pm. there were two people at the counter and 10 people waiting in line. one of the people was doing what behind the counter....and not taking anymore people!!!! again....wtf.. there's a supervisor lurking in the background and of course...he doesn't help!!! it's the post office...it's not his job to help!!! hire some people morons!!! i ran over to the san gabriel post office on del mar...and there were 5 people behind the desk, nice and cool, and only one person in front of me!!!! i was out of there in a mtter of minutes!!!! alhambr post office ... you suck!!!

These guys are great! my around the corner post office:)…read more sometimes it gets crowded though... but oh well... Thanks and hope you are all doing well!

I haven't got my packages, when the mailman agreed to deliver them. I talked to the supervisor and…read moreshe said I needed a PO Box. They want you to spend money to get a box how ridiculous is that, when they can deliver to my address.

This is my go-to UPS store in the pasadena area. They are usually very busy, but the team here is…read moresuper nice and very helpful. I've mailed hundreds of packages through this UPS Store and never had one get lost. They have self-scan stations available if you don't want to wait in line and have labels on your packages already. This saves me lots of time. The only issue at this location is the parking can be as busy as a costco, and the lot is somewhat small especially with a Trader Joes now sharing their lot. Not the store's fault though.

We generally go to this store because it's close. Lately we…read morehave had to notarize quite a few documents for retirement reasons (pension packages). We booked an appointment online through UPS for the notary. The appointment was for 2 pm. We arrived at 2 pm to be informed that we would have to come back around 3 pm because the notary was at lunch and they are short staffed at the moment. I said, "But we made an appointment for 2 pm." "The notary is at lunch, come back." Not an apology for wasting our time and scheduling. In fact, why have a scheduling system at if you aren't going to use it or adhere to it? Would have been nice to know something before we got in the car and drove all the way to this location. If you can use automation to send out reminders, you can use that same automation to contact your customers of changes in scheduling. Otherwise, what's the point?

I've been fortunate to have very positive experiences at this UPS store. The wait is typically…read moreshort (I don't recall ever taking more than 5 mins here), the employees are friendly and efficient, and there is ample parking either on the street out front or in the public parking lot behind the building. If you live locally, I highly recommend dropping by this UPS for your shipping needs!

Great service over the phone and in person!! He saved me and my deadline!…read more Thank you CHRIS !!

This is a great place to get a mailbox. Easy access at all hours and a friendly front desk staff…read more If it's near you or convenient for your business, consider them for your next mailbox!

Great guys. I send my mail and packages here. They are always courteous and willing to help.read more

It's been a while since my last visit -- and honestly, I'm glad to say things have improved! For…read moreitems that require a signature, the pick-up process is now super convenient. They have a separate pick-up window right next to the kiosk -- just ring the bell and someone actually comes out within minutes. Love that! The location is still the same -- clean enough, plenty of parking, and close to home. It could use a little more lighting at the counter area, but overall, service feels smoother and friendlier than before. I'm still steering clear of renewing my passport here (let's not relive that fiasco ), but for drop-offs and pick-ups, it's been great lately. Nice to see this USPS stepping up its game -- maybe there's hope for the postal service after all!

If you're coming to the post office it's probably because you don't have a choice so this is more…read moreof a vent/rant and I'm aware it's not going to change consumer behavior because your office is assigned. Probably the worst post office I've been to. Rather than looking for my missing mail they argued with me about it. Not apologetic; they don't have any accountability or take any responsibility. They lost over half my mail while I had it on hold for a week when I was on vacation. And had the nerve to try to gaslight me by just saying I didn't receive anything else... but I get emails daily of what mail will be delivered so I have proof that I had more Mail than they gave me. After requesting that they check again 3x and speaking to the supervisor they finally found ONE piece of mail that I needed.

Dropped off my DHL package with no hassle. Friendly staff accepted and advised me when it would be…read morepicked up and on the truck.

I am an exhibiting professional artist, and my recent experience with Box & Ship in Pasadena was…read moreabsolutely unacceptable. I contracted Box & Ship to handle the packing and return shipment of my original oil painting and custom frame from the 2025 California Art Club Gold Medal Exhibition. Their responsibility was simple: pack my artwork properly, with all of my original packing material, that I clearly had instructions to save, so it would arrive safely. Instead, their negligence, of not saving my original packing material and their poor repackaging, caused damage to my frame, and their customer service afterward towards me was dismissive and unprofessional. Here are the facts: Improperly sealed box: When I received my painting via FedEx on September 10, 2025, one end of the box was barely taped shut and nearly open. Only two pieces of tape barely holding one end of the box closed. My original packing material was mostly missing inside: There was very little packing material holding the painting and frame in the box. The artwork could shift around freely during shipping. Missing original packing: When I shipped my painting to the exhibition in July, I personally packed it with bubble wrap and peanuts so it was tight and secure....it could not move at all. It arrived to the California Art Club Gold Medal Exhibition undamaged and safe. However, after waiting 3-4 weeks to have my painting shipped back to me and Box & Ship finally got around to send it back, most of my original packing material was missing, leaving the piece vulnerable. Resulting damage: Because of their careless packing, the inner wood liner of my custom, hand-finished frame sustained a full break. I hand-finished this frame myself to match the painting, and repairing it will cost $200 in labor and materials. I have extensive photographic documentation showing the poor packing job and the resulting damage. When I contacted Box & Ship to request reimbursement, their response was dismissive. Instead of taking accountability, they told me: "The California Art Club insures the Gold Medal. Not Box & Ship. Please contact Eire and take it up with them." This reply is unacceptable. Not only does it deflect accountability for their poor packing practices, but it also demonstrates a complete disregard for the artists whose work they are entrusted to protect. Whether or not the California Art Club maintains insurance on artworks exhibited, the fact remains that Box & Ship themselves caused the damage through careless handling. As an artist, this experience has been infuriating. I will never trust Eric and Box & Ship again, nor use their poor shipping services. Their negligence not only damaged my frame, but their dismissive attitude shows they do not value their customers or the responsibility of safeguarding important artworks. I strongly urge the California Art Club to reconsider its relationship with Box & Ship. By continuing to use this company, they risk not only their reputation, but damaging more artists' works and undermining their commitment to protecting the contributions of their artist members, which make all their exhibitions possible. For fellow artists: think twice before entrusting your artwork to Box & Ship in Pasadena, California. Based on my bad experience, they are very slow to ship artwork, apparently have too much work for them to handle in a respectable time frame, careless in their packing and refuse to take responsibility when their negligence causes damage.