A little tough to find. Plenty of parking on a Wednesday afternoon. We used the drop box and it was…read moreeasy in and easy out. Highly recommended

Staff are always helpful and attentive. Mail goes out directly from here to San Jose for processing…read moreversus going to Scott's Valley first for processing.

This is without a doubt the best UPS Store around. Some UPS store employees are rude. But I've had…read morenothing but good friendly service here. Many times they've taken time to explain things clearly. I've seen an employee actually walk to the car to help out an elderly person that was having trouble carrying a package to the store for shipping. For larger packages I prefer this service over others.

Worst ups store around stole my package when I asked for information on were it was delivered…read moredenied me help said I need to call 1800 number they can't help me with any information very shady he careful the young lady working at this place also stole a pair of uggs that I was shipping out

Both workers yesterday, Miguel and especially the other one, were incredibly rude to multiple…read morecustomers. They actually derided an elderly couple (80+ years old) to their face, and then talked out loud in front of other customers trying to justify their position, "cant believe these people come in not knowing how the notary process doesnt work." They appeared to intentionally make the folks feel dumb and incompetent. It was a direct verbal attack and totally awkward for my group, and the others in the store. When helping me with notary work, Miguel was obnoxious and aggressive with another customer we were with. I had to tell him to calm down, and that we are all just trying to get documents notarized. The air of superiority from these two notaries was incredible, and their rude, aggressive approach to customer service has been documented several times on yelp in the past. It was a disgrace to UPS. To the business owner: please check your cameras to review their behavior and take corrective action to prevent others from having to go through that. Find someone to work there that treats all people with respect.

As the branch nearest me did not have notary services in the morning, I went to this one. There was…read morean older lady ahead of me with multiple documents who definitely needed some help navigating the process, to the point of calling someone at home with questions. Miguel was patient and courteous with her. When it was my turn it was a breeze in comparison. Miguel was efficient and thorough and a pleasure to work with.

Dhaval is helpful and friendly. He makes his store clean and merchandise are reasonably priced. I…read moredefinitely recommend.

Fantastic place. It's been here as long as I remember. The folks that own it are super nice. It's a…read morebit of everything shop. Fingerprints? Done. Passport photos? Done (our reason for a visit). Anything postage related? Done.

I made an online appointment to renew my license with less than a week's notice. I live in the Bay…read moreArea but it was Wirth going to Capitola because I got an appointment so fast. Even better, it was a seamless experience to renew my license. I checked in before I got there and my number was up when I walked in. I was there for less than 10 mins. And unlike most DMV staff, the staff here were friendly and seemed to enjoy their job. The best DMV experience of all time.

When you get here the appt line and non-appt line share the same double doors so get in the correct…read moreline. The non appointment line was at least 15ppl deep and wrapped around the building. The appt line was no wait for check in. With that being said schedule THAT appointment! Aside from the typical sit and wait til your number is called they have a system to control the chaos. With 15 windows and 6 clerks working hard to process the craziness that comes with DMV stuff the overall atmosphere was calm and subdued: no angry people, no antsy drivers, no rude employees. I had an appt at 2pm but checked in early at 1:45pm. Total time spent here for waiting and processing was 40min. I was absolutely happy about that.

I needed to send a fax and the first time it failed. They moved me to a different machine, it sat…read moreon processing for 45 minutes and when I asked another staff person for help they let me know that actually their fax hasn't been working in the office for two days. They should have let me know immediately when I asked to send a fax that their system was broken. What a waste of time. Also, their staff all heard this there was nothing else happing in the store so I don't understand why they didn't tell me when I asked.

Just had an emergency fax and my fax machine was disabled so I went to Kinkos-Fedex on Clare's St…read more Cream as busy but Chandra, who was working towards the back and asked if she could help me. She dropped what she was doing, smiled and said she would help me. Chandra gave me excellent customer service! She was very understanding. What could've been a disaster if I tried to do it myself turned out to be wonderful! She is very professional, knew exactly what to do and walked me through instructions clearly even stayed to make sure that there was a confirmation page showing that they received it. Really, really appreciate Chandra's efforts. I've always had great service every time I come in and this one was especially great! Thank you for your great employees, especially Chandra.

Excellent service.. changes service personal too often. Can't established a business relation ,…read moretoo many changes too frequently

I've never really had any issues coming to this location. In the past, there was an older gentleman…read moreworking here who always seemed a bit grumpy and didn't interact much, but I haven't seen him around lately. Recently, I've noticed what seems to be new staff, or maybe just people I hadn't met before and they've been incredibly friendly and helpful! One great tip: if you need to print a label but don't have a printer at home, just email it to yourself. When you arrive at this location, they'll provide you with their email address so you can forward the label to them and print it there. It's a simple and smooth process, and they're happy to guide you if you need any assistance. Based on my experiences, everything here has gone smoothly. Also there are plenty of parking nearby so it is not an issue.

Provides Good service. Staff is efficient. It is easy and quick to drop off and ship.read more

The person behind the counter was great. I paid for early delivery which did not happen due to the…read moreissue with the driver on the other end. Filing for a refund was a hassle so be aware what they sell you may not be what you receive.

I went to this UPS store on Lincoln avenue and had the most wonderful service. I was having trouble…read morewith my QR code and his assisted me through the process help resolve this matter. He went over and beyond to help me and I appreciated it very much. My package was retuned and I left as a very happy customer. I don't know the gentleman's name(I forgot to ask) but he was working today 4/2/26 at around 12pm when I went there. Thank you again! :)

Went to this location to mail a pkg from California to India. Anthony was very helpful in providing…read moreme with shipping options. I ultimately decided to use DHL because he provided the comparison of prices and suggested the carrier that was most cost effective and also efficient. I will be returning to this store for my future shipping needs

First off, what an amazing store. I came in today for an office chair. Ended up leaving with one,…read morefull warranty (which actually saved me money), and assembly. Typically it takes 24-48 hours for your item(s) to be assembled. I explained that I am a student and that assembling it would save me time, however I was anxious to get it. I was able to come back within 2 hours of my purchase (completely unexpected). Nancy, who I'm assuming is the store manager, was nothing short of amazing. Her and the rest of the crew are really going the extra mile with their customer service. Seems simple, but as I was waiting in line, back to back customers had complaints about items, not wanting to listen to the warranty pitch (which trust me, no one ever wants to, but it's mandatory for them) overall putting the employees in a difficult situation. Yes I get it people, they get paid to do so. But if you ask me or anyone else who's worked in customer service, no one get paid enough to have their days ruined over minuscule things and adults who want to act like children. That being said, It's not easy to smile especially after the encounters before me. But these guys were awesome! Thanks again Nancy and Crew!

very unhappy as I want to support local business but after an experience here couldn't wait to…read morepurchase online. 1)clerk had me go online for specifics on his inventory ; then after locating the product myself and 2) waiting patiently for him to get off the phone 3) he opted to tend to another customer who rudely cut in, not even acknowledging my presence. He actually walked away with her ( but not to find a product) , when he wouldn't take 2 mins to help me find something. They have lost a customer.