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    US Post Office

    5.0 (1 review)
    Open 8:00 am - 10:30 AM

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    US Post Office

    US Post Office

    (112 reviews)

    My phone call was answered by two crossing clerks. One claimed it was a bad line. The other…read more'listened' to my complaint that a postal worker had intentionally cut my tree and left the branches on the path under my mailbox. She asserted that USPS people couldn't possibly be at fault, and I needed video as proof. When I detailed that the damage could only have been inflicted by the mail deliverer, she said I was being "Ridiculous", and that she, "Didn't have time for this." She then hung up on me. When I went into the Post Office the next day, I was greeted cordially and helpfully by two employees who told me the Postmaster was on the phone. The second employee revealed she'd overheard the conversation of the previous afternoon and that she'd seen Stacy hang up on me. She apologised for her colleague's behaviour. The (acting) postmaster eventaully came to the counter, listened carefully and took notes. Stacy was rude, insulting, and dismissive. I've encountered similar behaviour from other USPS employees at this site: one of whom (a non-native English speaker) told me I didn't know how to write the number 9, and corrected it on my envelope. I am a native Englsih speaker and have a doctorate. After 28 years of dealing with the impatient, hostile, miserable, rude clerks at the main postoffice, I now choose to drive to the (pleasant, cheerful, helpful) USPS on Soquel, despite being able to walk 10" to the downtown location.

    "if you want a receipt go to San Jose" is exactly what Grace told me 5 minutes ago or take a…read morepicture. So here'sy proof of dropping off my package. This isn't the first time this employee has such bad attitude for asking for a confirmation. She doesn't understand the machine won't accept the package because of the lithium battery sticker on the side. Do better usps

    US Post Office

    US Post Office

    (95 reviews)

    Here's what could improve.. empty your mail boxes more…read morefrequently so the elderly people who need to use the outdoor receptacles don't have to struggle to cram their mail into them. How long would that take ? 10 extra minutes ? Come on now.

    On Monday the 27th I paid for documents to be sent express mail, overnight, from Washington DC to a…read morebusiness address in Scotts Valley. The documents were scheduled to arrive the evening of the 28th, but they did not. I was leaving the next day, and needed those documents for a trip out of the country. I delayed my departure, and went to Post Office in Scotts Valley, hoping perhaps the package was in their distribution area and I could just pick it up. I was told by staff there that they called the delivery driver, that he had the package, and that he would be delivering it between 10-10:15 AM to the Postal Annex where I have a mailbox. So, I delayed my departure in order to wait for these important documents. At 10:45 when he arrived, he said he did not have the documents, that they called him to ask his ETA but never asked if he had my package. And, he did not have it and knew nothing about it. Unable to wait longer, and since nobody could tell me where the package was at that point, we left town. At 3:34 PM, I received notification that the driver had attempted to deliver the package but the Postal Annex was closed. Nope, they don't close until 5:30PM. So, I called the Postal Annex to find out if they may have closed early. Nope. The owner of Postal Annex confirmed they were, indeed, open. That they were waiting for my package and knew they'd have to hustle to send it overnight to my layover location in Oregon. (Excellent customer service by THEM!) The owner called the post office and told them their delivery person had lied because they were there, they were open, and they were waiting for my package. Magically, the driver returned at 4:03 PM to deliver my package. Interestingly, the tracking information no longer showed the "unable to deliver message" as if it had been deleted. I now have to pay $95 to have it over-nighted to Oregon. I have to use UPS, because that was the only option so late in the afternoon. Our USPS has a terrible reputation and I do my best to avoid them at all costs. This is why. Do better.

    US Post Office - postoffices - Updated May 2026

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