My phone call was answered by two crossing clerks. One claimed it was a bad line. The other…read more'listened' to my complaint that a postal worker had intentionally cut my tree and left the branches on the path under my mailbox. She asserted that USPS people couldn't possibly be at fault, and I needed video as proof. When I detailed that the damage could only have been inflicted by the mail deliverer, she said I was being "Ridiculous", and that she, "Didn't have time for this." She then hung up on me. When I went into the Post Office the next day, I was greeted cordially and helpfully by two employees who told me the Postmaster was on the phone. The second employee revealed she'd overheard the conversation of the previous afternoon and that she'd seen Stacy hang up on me. She apologised for her colleague's behaviour. The (acting) postmaster eventaully came to the counter, listened carefully and took notes. Stacy was rude, insulting, and dismissive. I've encountered similar behaviour from other USPS employees at this site: one of whom (a non-native English speaker) told me I didn't know how to write the number 9, and corrected it on my envelope. I am a native Englsih speaker and have a doctorate. After 28 years of dealing with the impatient, hostile, miserable, rude clerks at the main postoffice, I now choose to drive to the (pleasant, cheerful, helpful) USPS on Soquel, despite being able to walk 10" to the downtown location.

"if you want a receipt go to San Jose" is exactly what Grace told me 5 minutes ago or take a…read morepicture. So here'sy proof of dropping off my package. This isn't the first time this employee has such bad attitude for asking for a confirmation. She doesn't understand the machine won't accept the package because of the lithium battery sticker on the side. Do better usps

Quick, efficient service with great parking. Favorite post office. Very popular spot.read more

Every time I come to the post office I realize just how little I know about how to ship items…read more (certified mail, insurance, media mail, etc.) but the staff here are full of knowledge and very helpful. I love that this location stays open until 5, unlike other offices around town. There is a full size parking lot, so parking is never an issue. Unless you visit an hour before close, you will rarely be met with a line. Additionally, there is a user friendly self service kiosk located just outside the customer service area.

Coolest post office in the Santa Cruz mountains. Never any lines and actual one-on-one help from a…read moretrained postal professional (human). Lobby open 24/7 for PO box access. Collectible postage stamps also for sale. B^/

I get a phenomenal amount of mis-deliveries year round. Now, a letter has been mis-delivered here…read morethree times; the letter is pushed to the back of the mailbox and the flag is left in the up position. One of the clerks in the office has a serious attitude problem.

Lompico West Drive. Wont even pick up mail my outgoing…read moreletters with a flag out! I've put 3 letters / bills out to be mailed, with postage stamps and the flag is up for several days. First day, he drove right on by and shoved my flag down. So today, I made sure flag is up again. He drove up, shoved my outgoing bills with postage stamps on them to the back and shoved 2 small evelopes in!!!!! Umm, excuse me! USPS you cannot deny you saw those envelopes I'm trying to mail out. What do you think the Red Flad is for???? I had them standing up right toward the front with the flag on. Again, my flag was lowered but he refused to pick up my outgoing letters!!! I cannot leave the house everyday and was hoping USPS could do their job today. My Bad, they cannot!!! This is not to mention all the failed package deliveries and "you have a gate that needs access code" messages. WRONG! No such thing, Just LIES. Also I have a PO Box for 40 years with them, for Gosh sakes they could at least pick up my mail at the home address!!! Worst post office in America!!

We need photos to renew our passports and made an appointment for yesterday morning. When we…read morearrived early, we stood around waiting our turn and the two ladies there had to deal with a very crotchety woman and her caregiver. They endured the abuse with patience and compassion, and when it was our turn the clerk was so nice. I was very nervous about my paperwork and after she printed the photos she offered to take care of the mailing for us. (I already had the forms printed.) She did everything! It was wonderful and I am so grateful. I wish I had gotten her name. Thank you, young lady with the green sweater!

Passport processor Jennifer was amazing. Thank you for…read morepointing out a small, easily corrected, error in documentation that could have derailed the process!

Here's what could improve.. empty your mail boxes more…read morefrequently so the elderly people who need to use the outdoor receptacles don't have to struggle to cram their mail into them. How long would that take ? 10 extra minutes ? Come on now.

On Monday the 27th I paid for documents to be sent express mail, overnight, from Washington DC to a…read morebusiness address in Scotts Valley. The documents were scheduled to arrive the evening of the 28th, but they did not. I was leaving the next day, and needed those documents for a trip out of the country. I delayed my departure, and went to Post Office in Scotts Valley, hoping perhaps the package was in their distribution area and I could just pick it up. I was told by staff there that they called the delivery driver, that he had the package, and that he would be delivering it between 10-10:15 AM to the Postal Annex where I have a mailbox. So, I delayed my departure in order to wait for these important documents. At 10:45 when he arrived, he said he did not have the documents, that they called him to ask his ETA but never asked if he had my package. And, he did not have it and knew nothing about it. Unable to wait longer, and since nobody could tell me where the package was at that point, we left town. At 3:34 PM, I received notification that the driver had attempted to deliver the package but the Postal Annex was closed. Nope, they don't close until 5:30PM. So, I called the Postal Annex to find out if they may have closed early. Nope. The owner of Postal Annex confirmed they were, indeed, open. That they were waiting for my package and knew they'd have to hustle to send it overnight to my layover location in Oregon. (Excellent customer service by THEM!) The owner called the post office and told them their delivery person had lied because they were there, they were open, and they were waiting for my package. Magically, the driver returned at 4:03 PM to deliver my package. Interestingly, the tracking information no longer showed the "unable to deliver message" as if it had been deleted. I now have to pay $95 to have it over-nighted to Oregon. I have to use UPS, because that was the only option so late in the afternoon. Our USPS has a terrible reputation and I do my best to avoid them at all costs. This is why. Do better.

Best post office. So personable and just the nicest ever. Loved using this office to mail things or…read moreto pick up from our PO box. Great job!

I love our little outpost, It's the only place on hy 9 that doesn't have home delivery mail. And no…read moreone on the planet understands why.

Packages and mail are frequently either lost, mishandled, or late. A very minimum amount of effort…read moreis made by the drivers. There are a couple of good people who attend the desk otherwise. The hours are terrible, they aren't open on the weekends and they close at 4 PM on weekdays. They are also closed randomly throughout the day for various reasons and there's no way to predict when. When I find out an Amazon package is coming through USPS versus FedEx or UPS I get a dreadful feeling because I know it will be a pain one way or another to just get my package.

This is absolute complete bullshit that the US Post office has yet to do anything to accommodate…read moreall the residents are Brookdale CA since the unfortunate incident on December 13th 2024 Brookdale residence have been forced to go to Boulder Creek to pick up their mail and I could be wrong on this but I swear the window hours used to be from 8:30 a.m. to 4:00 p.m. Monday through Friday and now they're 9:30 a.m. to 4:00 p.m. and yet no steps in any direction to help the 2,000 plus people and Brookdale I have been getting my mail in Brookdale for over 33 years and now the audacity and competence and flat out ignorance of the USPS corporate ladder warrant rather process of their operations is ludicrous to say the least I am beyond livid with this ridiculous scavenger hunt run around horseshit just to get my mail there has to be a better way

A little tough to find. Plenty of parking on a Wednesday afternoon. We used the drop box and it was…read moreeasy in and easy out. Highly recommended

Staff are always helpful and attentive. Mail goes out directly from here to San Jose for processing…read moreversus going to Scott's Valley first for processing.

Dhaval is helpful and friendly. He makes his store clean and merchandise are reasonably priced. I…read moredefinitely recommend.

Fantastic place. It's been here as long as I remember. The folks that own it are super nice. It's a…read morebit of everything shop. Fingerprints? Done. Passport photos? Done (our reason for a visit). Anything postage related? Done.