Here's a heartfelt review for the post office in downtown Santa Cruz, highlighting Hilaria's…read moreexceptional service: --- **Exceptional Service at Downtown Santa Cruz Post Office!** I recently visited the post office in downtown Santa Cruz, and I was genuinely amazed by the level of service I received, particularly from Hilaria. I had multiple packages to send out, and she went above and beyond to help me find a more efficient way to get them sent. Hilaria didn't have to take the extra time to guide me through the process; she could have simply rung me up and sent me on my way. Instead, she took the time to ensure I had the best experience possible, which is something you don't often encounter at a post office. Thanks to her assistance, this was by far my quickest visit. The entire team at this location is incredibly efficient, making what can sometimes be a daunting task feel seamless. Hilaria's kindness and dedication truly made my day, and I left with a smile instead of the usual stress that comes with mailing packages. Thank you, Hilaria, for turning a routine errand into a positive experience!

Slow and rude unprofessional service. I had mail sent here while on vacation like I did last month…read morein another city but was told rudely that my mail is being returned to sender because I didn't put "General Delivery" under my name in the address. I didn't know that was required the last post office didn't require that. All my mail was in this Santa Cruz post office but they wouldn't give it to me. Worst of all the man was rude about it for some reason. He must hate people living their best lives on the road traveling. So now I have to try to get my mail redelivered and refunded if needed and I'll definitely have my mail sent to a different post office next time.

Quick, efficient service with great parking. Favorite post office. Very popular spot.read more

Every time I come to the post office I realize just how little I know about how to ship items…read more (certified mail, insurance, media mail, etc.) but the staff here are full of knowledge and very helpful. I love that this location stays open until 5, unlike other offices around town. There is a full size parking lot, so parking is never an issue. Unless you visit an hour before close, you will rarely be met with a line. Additionally, there is a user friendly self service kiosk located just outside the customer service area.

Coolest post office in the Santa Cruz mountains. Never any lines and actual one-on-one help from a…read moretrained postal professional (human). Lobby open 24/7 for PO box access. Collectible postage stamps also for sale. B^/

Felton post office is cool af. Their really trying to push customer service and their new…read morePostmaster and front staff are great. Keep it the great work. Happy holidays.

Lompico West Drive. Wont even pick up mail my outgoing…read moreletters with a flag out! I've put 3 letters / bills out to be mailed, with postage stamps and the flag is up for several days. First day, he drove right on by and shoved my flag down. So today, I made sure flag is up again. He drove up, shoved my outgoing bills with postage stamps on them to the back and shoved 2 small evelopes in!!!!! Umm, excuse me! USPS you cannot deny you saw those envelopes I'm trying to mail out. What do you think the Red Flad is for???? I had them standing up right toward the front with the flag on. Again, my flag was lowered but he refused to pick up my outgoing letters!!! I cannot leave the house everyday and was hoping USPS could do their job today. My Bad, they cannot!!! This is not to mention all the failed package deliveries and "you have a gate that needs access code" messages. WRONG! No such thing, Just LIES. Also I have a PO Box for 40 years with them, for Gosh sakes they could at least pick up my mail at the home address!!! Worst post office in America!!

I opened two support cases with USPS for two anticipated deliveries where tracking had showed it…read morearrived at this post office before delivery, and ended up not making it to my home. This post office went above and beyond in getting my packages to me. Over the last few days, I've received two phone calls from this post office from a very sweet, considerate person named Tami. They brought the delivery team together, coordinated and confirmed where my deliveries would have ended up, and went as far as to knock on the door of the residence, leaving a note with contact info, and the folks living there called the post office saying they had it and would drop it off at the post office the same afternoon! Thankfully my neighbor connected with me about the other delivery that ended up at their mailbox. I've received both of my deliveries within four days. I write this review because while I would be valid in being frustrated, the fact that the folks here took accountability, came together, and made this right, makes this a 5 star USPS in my mind, and disengaged my ability to be frustrated. Our postal service is very likely overworked, underpaid, and also run by humans - as a human that's part of this community, I make mistakes all the time. I'm so grateful to the folks at this post office that serve such a critical function for all Ben Lomond residents. Thank you again for your help! Tami is an excellent and driven individual, knows the routes well; she deserves a raise!

We need photos to renew our passports and made an appointment for yesterday morning. When we…read morearrived early, we stood around waiting our turn and the two ladies there had to deal with a very crotchety woman and her caregiver. They endured the abuse with patience and compassion, and when it was our turn the clerk was so nice. I was very nervous about my paperwork and after she printed the photos she offered to take care of the mailing for us. (I already had the forms printed.) She did everything! It was wonderful and I am so grateful. I wish I had gotten her name. Thank you, young lady with the green sweater!

Here's what could improve.. empty your mail boxes more…read morefrequently so the elderly people who need to use the outdoor receptacles don't have to struggle to cram their mail into them. How long would that take ? 10 extra minutes ? Come on now.

One cannot count on when a letter will be delivered. I used the kisok to mail a letter envelope…read more It said today it would be there. Of course it did not show up to it's destination today. I can never count on timely delivery any more with letters or packages. And everytime I mail something the prices keep going up!! Shitty delivery, never on time, and prices that keep going up up up! I say close down this lousy government business. Going to USP now for my business. Sharon Johnson

Best post office. So personable and just the nicest ever. Loved using this office to mail things or…read moreto pick up from our PO box. Great job!

I love our little outpost, It's the only place on hy 9 that doesn't have home delivery mail. And no…read moreone on the planet understands why.

Packages and mail are frequently either lost, mishandled, or late. A very minimum amount of effort…read moreis made by the drivers. There are a couple of good people who attend the desk otherwise. The hours are terrible, they aren't open on the weekends and they close at 4 PM on weekdays. They are also closed randomly throughout the day for various reasons and there's no way to predict when. When I find out an Amazon package is coming through USPS versus FedEx or UPS I get a dreadful feeling because I know it will be a pain one way or another to just get my package.

This is absolute complete bullshit that the US Post office has yet to do anything to accommodate…read moreall the residents are Brookdale CA since the unfortunate incident on December 13th 2024 Brookdale residence have been forced to go to Boulder Creek to pick up their mail and I could be wrong on this but I swear the window hours used to be from 8:30 a.m. to 4:00 p.m. Monday through Friday and now they're 9:30 a.m. to 4:00 p.m. and yet no steps in any direction to help the 2,000 plus people and Brookdale I have been getting my mail in Brookdale for over 33 years and now the audacity and competence and flat out ignorance of the USPS corporate ladder warrant rather process of their operations is ludicrous to say the least I am beyond livid with this ridiculous scavenger hunt run around horseshit just to get my mail there has to be a better way

Efficient and courteous staff. Clean facility. Easy, plentiful parking. Convenient location…read more Reasonable hours. What's not to like?

A little tough to find. Plenty of parking on a Wednesday afternoon. We used the drop box and it was…read moreeasy in and easy out. Highly recommended

Fantastic place. It's been here as long as I remember. The folks that own it are super nice. It's a…read morebit of everything shop. Fingerprints? Done. Passport photos? Done (our reason for a visit). Anything postage related? Done.

I like that they accept walk-ins for live scan fingerprinting and close at 6:30pm on weekdays, a…read morelittle later than most other facilities offering this service. It took about 10 minutes to get to the front of the line on a Friday afternoon (the line wasn't long, but each person needed services requiring some attention). For me, the livescan fingerprinting process was quick and essy, and staff was super friendly and helpful in answering my questions. A simple, stress-free experience, that's all I could ask for.