ALWAYS greeted kindly by familiar staff members and its always a comfortable and kind environment…read moreto be in. I usually use them just to drop off outgoing Ebay packages, but even then, I get a hello or a smile, and a thank you, (for JUST dropping a package and leaving, which by the way, you dont need to wait in line to drop a pre-labeled package). The few times I have needed assistance in finding a box and figuring out the best shipping method for me and my buyer, they have been informative and showed me multiple options while giving ME the choice, and not forcing one on me. Sure the price to ship out from there may be a little above post office, but you are paying for extra attentive service, AND you DONT have to stand in that darned loooong post office line, which to me is worth it. They also have Internet access available on their 'customer use' computer, which was extremely helpful when my internet at home was down and I had to print an Ebay label by a deadline. ** Note to Ebay sellers, You can ALSO drop off your pre-labeled Fed-X packages there . Also quite convenient. All in all, I am VERY glad they are there, and will always go to them before I'd go to post office. (no offense to our hard working USPS workers, I just love this place, it fits my needs well)

The owner here has a nasty rapport with regular people dropping off stuff for ups and fedex like…read morenobody can do anything right.....and she is so rude to the driver guys (fedex, DHL, UPS). A younger employee Amanda is totally opposite and consistently pleasant and "professional." She is probably the reason this business survives. That or there are no other mailboxes to rent close enough to compete.

My UPS store is #0833. I go there for everything, the reason being is the line of customers could…read morebe out the door yet I've never been in there longer than 15-20 mins. I usually have a question as well as most however I've never felt rushed or that employees wouldn't be bothered to spend more time with me if needed. In my opinion, all of the customers at Scotts Valley Store feel every bit the same as I do!

Good for Amazon returns. Don't bother going to this store if…read moreyou need to ship something out and pay for the shipping. Not staffed to be able to help walk-in clients.

The Managerial group who manages this business are all outstanding and very easy to deal with. The…read moreteam consists of Dave, Sarah, Amy, and Lori.. they are always so helpful and accommodating. This is my second time of using this establishment, and I've always been very pleased. It is a very well kept storage facility., everything is very clean, and secure.

Friendly, professional, great service, great location…read more Needed a place to store our items while we were evacuated this winter; these guys were great, pricing was nice. Overall just good people.

Here's what could improve.. empty your mail boxes more…read morefrequently so the elderly people who need to use the outdoor receptacles don't have to struggle to cram their mail into them. How long would that take ? 10 extra minutes ? Come on now.

On Monday the 27th I paid for documents to be sent express mail, overnight, from Washington DC to a…read morebusiness address in Scotts Valley. The documents were scheduled to arrive the evening of the 28th, but they did not. I was leaving the next day, and needed those documents for a trip out of the country. I delayed my departure, and went to Post Office in Scotts Valley, hoping perhaps the package was in their distribution area and I could just pick it up. I was told by staff there that they called the delivery driver, that he had the package, and that he would be delivering it between 10-10:15 AM to the Postal Annex where I have a mailbox. So, I delayed my departure in order to wait for these important documents. At 10:45 when he arrived, he said he did not have the documents, that they called him to ask his ETA but never asked if he had my package. And, he did not have it and knew nothing about it. Unable to wait longer, and since nobody could tell me where the package was at that point, we left town. At 3:34 PM, I received notification that the driver had attempted to deliver the package but the Postal Annex was closed. Nope, they don't close until 5:30PM. So, I called the Postal Annex to find out if they may have closed early. Nope. The owner of Postal Annex confirmed they were, indeed, open. That they were waiting for my package and knew they'd have to hustle to send it overnight to my layover location in Oregon. (Excellent customer service by THEM!) The owner called the post office and told them their delivery person had lied because they were there, they were open, and they were waiting for my package. Magically, the driver returned at 4:03 PM to deliver my package. Interestingly, the tracking information no longer showed the "unable to deliver message" as if it had been deleted. I now have to pay $95 to have it over-nighted to Oregon. I have to use UPS, because that was the only option so late in the afternoon. Our USPS has a terrible reputation and I do my best to avoid them at all costs. This is why. Do better.

I get a phenomenal amount of mis-deliveries year round. Now, a letter has been mis-delivered here…read morethree times; the letter is pushed to the back of the mailbox and the flag is left in the up position. One of the clerks in the office has a serious attitude problem.

Lompico West Drive. Wont even pick up mail my outgoing…read moreletters with a flag out! I've put 3 letters / bills out to be mailed, with postage stamps and the flag is up for several days. First day, he drove right on by and shoved my flag down. So today, I made sure flag is up again. He drove up, shoved my outgoing bills with postage stamps on them to the back and shoved 2 small evelopes in!!!!! Umm, excuse me! USPS you cannot deny you saw those envelopes I'm trying to mail out. What do you think the Red Flad is for???? I had them standing up right toward the front with the flag on. Again, my flag was lowered but he refused to pick up my outgoing letters!!! I cannot leave the house everyday and was hoping USPS could do their job today. My Bad, they cannot!!! This is not to mention all the failed package deliveries and "you have a gate that needs access code" messages. WRONG! No such thing, Just LIES. Also I have a PO Box for 40 years with them, for Gosh sakes they could at least pick up my mail at the home address!!! Worst post office in America!!

Christina comes to you and does notary services. She's great, shows up exactly when she says, and…read moreis very pleasant to work with. What's not to like? Sure beats going to the UPS store only to find out the notary is not there that day...

Christina just left after helping me with some documents. She responded immediately to my e-mail…read morerequesting a rate and helped clarify what was needed from the notary process. Thank you!

These guys are very good…read more Good prices, great service, friendly and professional. Able to do quick turnaround

BWP gave exceptional customer CARE especially when they didn't have to! The first great experience…read morewas giving a very fair price and turnaround on posters for my friend's retirement party. They responded quickly to my email and phone inquiries and offered a way better price than Staples or Office Depot. What happened next was even better...in all my franticness of organizing the party I FORGOT to pick up the posters! They were closed for the weekend but I called and emailed and though I had then gotten to my destination and couldn't return, they called me back and were willing to go to the office to get them for me. Sooo nice. Additionally, when I did pick them up during the following week the owner only charged me a fraction of the cost. Wow - my fault and they made my mistake far less painful when they didn't have to. New BWP customer here! Thanks for your kindness and excellent customer care.

Dhaval is helpful and friendly. He makes his store clean and merchandise are reasonably priced. I…read moredefinitely recommend.

Fantastic place. It's been here as long as I remember. The folks that own it are super nice. It's a…read morebit of everything shop. Fingerprints? Done. Passport photos? Done (our reason for a visit). Anything postage related? Done.

Mary helped to design and complete a custom frame for an art gallery display. They are the best,…read moreeasy to work with and highly skilled and knowledgeable. Thank you guys! We completely recommend them!

They did a beautiful job on some original artwork I brought in. Excellent work! Forgive my less…read morethan ideal photography skills. They are really beautiful and their recommendations were spot on.

Passport processor Jennifer was amazing. Thank you for…read morepointing out a small, easily corrected, error in documentation that could have derailed the process!

This post office is the best amongst the four we have up here. And Jen is the best- she is the…read morefriendliest and most efficient postal employee in the entire valley. I only mail from this location because of her and how welcome she makes everyone feel.