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    US Post Office

    1.8 (43 reviews)
    Closed 11:30 am - 2:00 pm

    Services - US Post Office

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    Soaked box left in the rain, covered in dirt from the side of the road.

    Hands down one of the worst post offices around. They have lost yet another package at this location. The item tracks all the way to their site, and is never seen or heard from again. One look inside this facility and the organization of this place is a mess! I have been in 3 times to try and pick up a package they claimed was requested to be held by customer request (which was never requested. UPDATE: well they strike again. I guess they feel they just want to not deliver some packages and change the status to pick up at location. I am out of town every day from 6am-7pm and cannot make it to their location. This site is ridiculous!

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    1 month ago

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    22 days ago

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    5 months ago

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    2 years ago

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    3 years ago

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    3 years ago

    Would give zero stars if I could. Rude clerks close up before hours stated and deny service while being discourteous.

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    2 years ago

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    4 years ago

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    5 years ago

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    4 years ago

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    8 years ago

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    6 years ago

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    7 years ago

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    6 years ago

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    7 years ago

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    6 years ago

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    16 years ago

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    6 years ago

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    7 years ago

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    7 years ago

    Best kept secret. I drive here from Santa Cruz. Usually I'm in and out in less then two minutes.

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    7 years ago

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    12 years ago

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    9 years ago

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    11 years ago

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    Page 1 of 2

    Ask the Community - US Post Office

    Review Highlights - US Post Office

    The beauty of living in a small town where people call you by name (and know your PO box number without evening looking at my yellow slip!).

    Mentioned in 2 reviews

    Read more highlights

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    PostalAnnex+ - Postal Annex Plus, Scotts Valley CA

    PostalAnnex+

    (54 reviews)

    ALWAYS greeted kindly by familiar staff members and its always a comfortable and kind environment…read moreto be in. I usually use them just to drop off outgoing Ebay packages, but even then, I get a hello or a smile, and a thank you, (for JUST dropping a package and leaving, which by the way, you dont need to wait in line to drop a pre-labeled package). The few times I have needed assistance in finding a box and figuring out the best shipping method for me and my buyer, they have been informative and showed me multiple options while giving ME the choice, and not forcing one on me. Sure the price to ship out from there may be a little above post office, but you are paying for extra attentive service, AND you DONT have to stand in that darned loooong post office line, which to me is worth it. They also have Internet access available on their 'customer use' computer, which was extremely helpful when my internet at home was down and I had to print an Ebay label by a deadline. ** Note to Ebay sellers, You can ALSO drop off your pre-labeled Fed-X packages there . Also quite convenient. All in all, I am VERY glad they are there, and will always go to them before I'd go to post office. (no offense to our hard working USPS workers, I just love this place, it fits my needs well)

    The owner here has a nasty rapport with regular people dropping off stuff for ups and fedex like…read morenobody can do anything right.....and she is so rude to the driver guys (fedex, DHL, UPS). A younger employee Amanda is totally opposite and consistently pleasant and "professional." She is probably the reason this business survives. That or there are no other mailboxes to rent close enough to compete.

    US Post Office

    US Post Office

    (95 reviews)

    Here's what could improve.. empty your mail boxes more…read morefrequently so the elderly people who need to use the outdoor receptacles don't have to struggle to cram their mail into them. How long would that take ? 10 extra minutes ? Come on now.

    On Monday the 27th I paid for documents to be sent express mail, overnight, from Washington DC to a…read morebusiness address in Scotts Valley. The documents were scheduled to arrive the evening of the 28th, but they did not. I was leaving the next day, and needed those documents for a trip out of the country. I delayed my departure, and went to Post Office in Scotts Valley, hoping perhaps the package was in their distribution area and I could just pick it up. I was told by staff there that they called the delivery driver, that he had the package, and that he would be delivering it between 10-10:15 AM to the Postal Annex where I have a mailbox. So, I delayed my departure in order to wait for these important documents. At 10:45 when he arrived, he said he did not have the documents, that they called him to ask his ETA but never asked if he had my package. And, he did not have it and knew nothing about it. Unable to wait longer, and since nobody could tell me where the package was at that point, we left town. At 3:34 PM, I received notification that the driver had attempted to deliver the package but the Postal Annex was closed. Nope, they don't close until 5:30PM. So, I called the Postal Annex to find out if they may have closed early. Nope. The owner of Postal Annex confirmed they were, indeed, open. That they were waiting for my package and knew they'd have to hustle to send it overnight to my layover location in Oregon. (Excellent customer service by THEM!) The owner called the post office and told them their delivery person had lied because they were there, they were open, and they were waiting for my package. Magically, the driver returned at 4:03 PM to deliver my package. Interestingly, the tracking information no longer showed the "unable to deliver message" as if it had been deleted. I now have to pay $95 to have it over-nighted to Oregon. I have to use UPS, because that was the only option so late in the afternoon. Our USPS has a terrible reputation and I do my best to avoid them at all costs. This is why. Do better.

    US Post Office - postoffices - Updated May 2026

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