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    US Post Office

    1.8 (43 reviews)
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    Soaked box left in the rain, covered in dirt from the side of the road.

    Hands down one of the worst post offices around. They have lost yet another package at this location. The item tracks all the way to their site, and is never seen or heard from again. One look inside this facility and the organization of this place is a mess! I have been in 3 times to try and pick up a package they claimed was requested to be held by customer request (which was never requested. UPDATE: well they strike again. I guess they feel they just want to not deliver some packages and change the status to pick up at location. I am out of town every day from 6am-7pm and cannot make it to their location. This site is ridiculous!

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    2 months ago

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    3 months ago

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    7 months ago

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    3 years ago

    Would give zero stars if I could. Rude clerks close up before hours stated and deny service while being discourteous.

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    2 years ago

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    8 years ago

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    4 years ago

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    7 years ago

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    16 years ago

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    8 years ago

    Best kept secret. I drive here from Santa Cruz. Usually I'm in and out in less then two minutes.

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    7 years ago

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    12 years ago

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    Page 1 of 2

    Ask the Community - US Post Office

    Review Highlights - US Post Office

    The beauty of living in a small town where people call you by name (and know your PO box number without evening looking at my yellow slip!).

    Mentioned in 2 reviews

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    US Post Office

    US Post Office

    1.7
    (95 reviews)

    Here's what could improve.. empty your mail boxes more…read morefrequently so the elderly people who need to use the outdoor receptacles don't have to struggle to cram their mail into them. How long would that take ? 10 extra minutes ? Come on now.

    On Monday the 27th I paid for documents to be sent express mail, overnight, from Washington DC to a…read morebusiness address in Scotts Valley. The documents were scheduled to arrive the evening of the 28th, but they did not. I was leaving the next day, and needed those documents for a trip out of the country. I delayed my departure, and went to Post Office in Scotts Valley, hoping perhaps the package was in their distribution area and I could just pick it up. I was told by staff there that they called the delivery driver, that he had the package, and that he would be delivering it between 10-10:15 AM to the Postal Annex where I have a mailbox. So, I delayed my departure in order to wait for these important documents. At 10:45 when he arrived, he said he did not have the documents, that they called him to ask his ETA but never asked if he had my package. And, he did not have it and knew nothing about it. Unable to wait longer, and since nobody could tell me where the package was at that point, we left town. At 3:34 PM, I received notification that the driver had attempted to deliver the package but the Postal Annex was closed. Nope, they don't close until 5:30PM. So, I called the Postal Annex to find out if they may have closed early. Nope. The owner of Postal Annex confirmed they were, indeed, open. That they were waiting for my package and knew they'd have to hustle to send it overnight to my layover location in Oregon. (Excellent customer service by THEM!) The owner called the post office and told them their delivery person had lied because they were there, they were open, and they were waiting for my package. Magically, the driver returned at 4:03 PM to deliver my package. Interestingly, the tracking information no longer showed the "unable to deliver message" as if it had been deleted. I now have to pay $95 to have it over-nighted to Oregon. I have to use UPS, because that was the only option so late in the afternoon. Our USPS has a terrible reputation and I do my best to avoid them at all costs. This is why. Do better.

    US Post Office

    US Post Office

    3.8
    (21 reviews)

    I opened two support cases with USPS for two anticipated deliveries where tracking had showed it…read morearrived at this post office before delivery, and ended up not making it to my home. This post office went above and beyond in getting my packages to me. Over the last few days, I've received two phone calls from this post office from a very sweet, considerate person named Tami. They brought the delivery team together, coordinated and confirmed where my deliveries would have ended up, and went as far as to knock on the door of the residence, leaving a note with contact info, and the folks living there called the post office saying they had it and would drop it off at the post office the same afternoon! Thankfully my neighbor connected with me about the other delivery that ended up at their mailbox. I've received both of my deliveries within four days. I write this review because while I would be valid in being frustrated, the fact that the folks here took accountability, came together, and made this right, makes this a 5 star USPS in my mind, and disengaged my ability to be frustrated. Our postal service is very likely overworked, underpaid, and also run by humans - as a human that's part of this community, I make mistakes all the time. I'm so grateful to the folks at this post office that serve such a critical function for all Ben Lomond residents. Thank you again for your help! Tami is an excellent and driven individual, knows the routes well; she deserves a raise!

    We need photos to renew our passports and made an appointment for yesterday morning. When we…read morearrived early, we stood around waiting our turn and the two ladies there had to deal with a very crotchety woman and her caregiver. They endured the abuse with patience and compassion, and when it was our turn the clerk was so nice. I was very nervous about my paperwork and after she printed the photos she offered to take care of the mailing for us. (I already had the forms printed.) She did everything! It was wonderful and I am so grateful. I wish I had gotten her name. Thank you, young lady with the green sweater!

    The UPS Store

    The UPS Store

    3.0
    (56 reviews)

    Unbelievably rude and completely lacking basic empathy. I went into this store to print and fax…read moreurgent documents. I am currently dealing with a major digital security compromise and a pending police report, meaning I cannot safely access email on my phone and needed to use their customer computer. The customer computer was down. Instead of offering an alternative workaround to help a customer in a crisis, the employee (male with a dark beard, glasses, face mask, and hat) was incredibly curt, rigid, and dismissive. He flat-out refused to help, stating, "This is a business," and even lied by saying he didn't know the address of a nearby sister store to avoid looking it up. I literally stood in front of him and called the Menlo Park UPS store. They immediately agreed to help me print my documents using alternative methods, despite having the exact same technical outage. When I told this employee that the other store was willing to assist, he just gave a lazy, "Sorry, I can't." Avoid this location. If you expect standard problem-solving or decent human customer service, go to the Menlo Park location instead. They actually care about helping people.

    Bad experience, wouldn't let my brother get my package, made him wait 30 minutes when he had all…read morethe information needed to get my package. Because of it, there charging me extra money to hold my package when I called the store a week earlier and a worker said it was fine if someone else picked it up on my behalf. Never shipping my things from and to UPS again!

    US Post Office - postoffices - Updated July 2026

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