Packages and mail are frequently either lost, mishandled, or late. A very minimum amount of effort is made by the drivers. There are a couple of good people who attend the desk otherwise. The hours are terrible, they aren't open on the weekends and they close at 4 PM on weekdays. They are also closed randomly throughout the day for various reasons and there's no way to predict when. When I find out an Amazon package is coming through USPS versus FedEx or UPS I get a dreadful feeling because I know it will be a pain one way or another to just get my package. read more

This is absolute complete bullshit that the US Post office has yet to do anything to accommodate all the residents are Brookdale CA since the unfortunate incident on December 13th 2024 Brookdale residence have been forced to go to Boulder Creek to pick up their mail and I could be wrong on this but I swear the window hours used to be from 8:30 a.m. to 4:00 p.m. Monday through Friday and now they're 9:30 a.m. to 4:00 p.m. and yet no steps in any direction to help the 2,000 plus people and Brookdale I have been getting my mail in Brookdale for over 33 years and now the audacity and competence and flat out ignorance of the USPS corporate ladder warrant rather process of their operations is ludicrous to say the least I am beyond livid with this ridiculous scavenger hunt run around horseshit just to get my mail there has to be a better way read more

US Post Office - What a joke USPS is supposed to be a government funded/operated entity to provide the people and they can't even do that right - Post Offices Near Me - Boulder Creek, California

Packages and mail are frequently either lost, mishandled, or late. A very minimum amount of effort is made by the drivers and other residents mail is always in my mail. read more

Boulder Creek post office occasionally gives me other peoples mail many times I have not received important documents. Boulder Creek post office does not deliver my mail daily They wait until they can fill my mailbox and my bills come in near their due date A person there is rude and intimidating looking Gives the impression he is violent There's no negotiating with these people Completely unacceptable for government workers read more

This is the worst customer service in the entire USPS system I have experienced to date. I sent a registered mail letter over a month ago from the Boulder Creek, CA post office and upon checking the status recently online(the USPS tracking system states my letter is moving through the system and is going to deliver late). I was told by the Boulder Creek, CA post office staff my letter disappeared into the "ether". I was told to go online to contact the receiving post office, by the staff to locate the lost letter. Upon going to the USPS web site, the web site lacks any information to help locate the lost mail efficiently. After spending 1-2 hours unsuccessfully making attempts to locate the lost mail, I gave up. The following day I was near the Scotts Valley post office and inquired about a refund for the failed services of USPS. The staff directed me back to the Boulder Creek post office, where I originally sent the letter, for a refund. Upon requesting a refund, I was informed USPS does not give refunds for certified mail services, by the USPS manager. There is no USPS posted signage, or printed on the receipt, as to any refund policies are in effect at USPS. I was told by the Boulder Creek, CA manager to call the 800 number listed on the receipt for help. Upon calling I was told by the automated system, my expected wait time to speak to a live representative was 5 hrs and 20 minutes to 28 hrs. Hard to believe such a system can exist. But the nice thing about the automated phone system, I was given the option as to which type of music I would like to listen to while I waited on hold. Quite the RIP OFF!!! USPS loses the certified mail, and refuses to refund the costs. If I were you, I would avoid this USPS post office at all costs. I know I will. read more

They did not deliver our mail for several weeks, including prescription medications that were sent back to the pharmacy, for no reason. The person at the post office just shrugged. The hours are also ridiculous. How is anyone supposed to go to pick up all the packages they refuse to deliver if they close at 4 on weekdays and are closed on the weekends? read more

"Sorry we missed you!" I have cameras, you didn't. This is a fraudulent remark, saying I'm the one that wasn't here. You were never here. No delivery was attempted. Multiple camera systems from different vendors that all test good agree that nobody was there. read more

Do not use this post office if you want to see your package again. I mailed an $800 iPhone tradein, in an ATT supplied box and label. It was stolen by someone in USPS. read more

We get nothing but "delivery attempted" notices on 99% of orders when we have cameras at the mailboxes & can clearly see no attempts from carriers were ever made for any of these multiple "delivery attempts" just lazy! Even requesting redelivery is a joke as they'll just let your packages sit at the post office for weeks & make no attempt to redeliver. You have to drive to the post office & wait in the long line everytime. We miss our old carrier, Jeanie! Ever since she quit, our mail has been a nightmare to get! read more

Had the most wonderful experience despite my expectations! Our carrier recently started holding our mail because our box was not level. Totally understand!!!! I was finally able to make it in to let them know our boxed was fixed and was greeted by the most kind face and was able to quickly collect my accumulated mail and restart our service. Thank you!!! read more

The carrier said they attempted to deliver a packge but said they couldn't because my driveway was obstructed. My driveway is not obstructed, so I don't see any reason why they said it was. They tried the next day, but instead of delivering it, they put a notice in my mailbox to either reschedule the delivery or to pick it up. I rescheduled the delivery, letting them know that my driveway wasn't obstructed, and they still didn't deliver it. The house next door has an obstructed driveway, so they must have thought that that was my house, even though my street number is clearly posted on one of my gate posts. This has never happened before, so it may be that they had a new carrier who wasn't paying attention to make sure they were delivering it to the right address. read more

Rating is a ZERO - Package said out for delivery this morning. They never delivered. I looked it up online and they have it listed as "customer requested hold" which is a lie. That is a medical device we needed today and I was home every minute. I am very angry but of course, no one answers the phone. They close at 4. I had no choice for usps versus fedex or other. We need his so my wife can breath while she sleeps....but of course, usps doesn't care. I am on 45 min estimated hold on main number where I am sure I will get a person who knows nothing. Disgusting they just lie because they didn't want to bother to deliver it. Disgusting what this once fine service has turned into. read more

I just found a post office notice in my mailbox for a package not delivered because I wasn't at home. Lies. I was at home working all day, barely moved from my chair. The box showing when it can be picked up from the post office stated NOW. So if it was located at the post office when the notice was delivered, how did they attempt to deliver the package? One day my mother was at the mailbox when the postal worker arrived and HANDED her a pre-written package notice. When my mother asked where is the package the answer was "at the post office". No explanation or apology. The package contained medication. I just have a question: how many of you can display such conduct at work and still have a job? Only at USPS. read more

The post master Bruce Parker makes getting your mail quite literally impossible. He instructs drivers to not deliver to my address. I have to go get packages but that is literally impossible since it's during normal peoples working hours. There is no Saturday pickup which is not good. I have made over 8 complaints with no change. This is by far the worst post office I have ever dealt with. Guys do your job and deliver the packages. Biased on the reviews I'm not the only one having this issue. If zero stars was an option I'd give it that. Bruce please for the love of god figure it out. read more

The Boulder Creek mail delivery girls just hurl packages over the fence. I just watched one again today toss a box over in front of me! I have had ordered items damaged because of it. It was an antique and it was damaged consequently. I asked one girl to please place this in our large post box, and she refused. Strange, because other deliverer have no problem putting our books in our large post box. Sick of the laziness and poor representation of the USPS. read more

I HATE the mail service here. The mail driver RARELY delivers our mail because she makes an excuse that our mail box is blocked by cars half the time when we live off a busy street with hardly any parking why is that OUR FAULT? I LIVE for the day she gets fired read more

The postal workers consistently meet or exceed my expectations. The ones that are not as warm make up for it in expedience. I do not generally walk into a post office with high expectations for professional friendliness or fast service, so to have either or both makes my weekly trip to the post office a happy errand rather than one to dread. Packages are undeliverable to my home. Pickup Service hours (going to the window by the PO boxes to pick up packages sent to me) makes it all work out just fine. Some planning is required but it's doable. I have normal job hours (it does seem true that not everyone in SLV does, ha ha) and learned about the Pickup Service hours through inquiring at the post office retail counter, and was also informed of hours on the phone while asking them to hold onto an international letter (not return it to sender). When in doubt, call them on the phone in case the website is not up to date. It's a small town post office and my experiences here have included small town recognition and friendliness. I have no real complaints but would like it if they could have earlier and later retail hours at least one day a week, and preferably not the same day. 4 stars, I have positive feelings toward this post office, it's not a 5-star establishment and was not designed to be. I felt the need to bring up the average because 1 star seems so unfair. http://www.uspspostoffices.com/ca/boulder-creek/boulder-creek Phone: 831-338-4865 Retail Hours: Mon-Fri 9:30am - 4:00pm Sat-Sun Closed Pickup Services Hours: Mon-Fri 6:30am - 4:00pm Sat 6:30am - 3:00pm read more

If there was a contest for the work postal workers in the whole united states, I am fairly confident the Boulder Creek Post office would take the crown every year for all of eternity. This place is so awful that I went out of my way to add it to Yelp so that I could leave a review. Don't get me wrong, I never expect much in terms of customer service from the USPS, but this place sets the bar at a whole new level of low. The facility is okay. It's big and has a lot of PO Boxes that you can rent. Located in the heart of Boulder Creek, CA behind Johnnies Grocery Store and the local bank right off Hwy 9 and 236. It's easy to get in and out of, and has a large parking lot for SLV and Boulder Creek standards. The facility itself is not what is the cause of this abysmal review, its the employees. First off, if you are coming in here and need to do anything that involves interacting with a human (ie - shipping a package, buying stamps, picking up a package, ect) you better plan to be here a while. Pack a lunch, bring some water, something to read, and a lawn chair because you are going to be here FOR-EV-ER!!! There is always a line, the place is always terribly understaffed, and the line moves at a snails pace because NO ONE KNOWS WTF THEY ARE DOING. I'm not just saying that to be snarky; literally no one has any clue how to answer even the most simple of questions. If you need something beyond the basic "I'd like to ship this package here" or "I need to buy a book of stamps" then prepare for a look of confusion mixed with disdain that you have the audacity to ask the postal worker to *gasp* do their darn job. Live in Boulder Creek? Have a normal day job? (Trust me, that is the exception, not the rule in the SLV) Oh well then you are SCREWED if you ever receive a package that doesn't fit in your mail box. When you get home and find the "Sorry we missed you...come pick up your package" slip of paper in the mailbox, it can make any day go from gleeful to just about the worst day of your life. This location has the worst hours ever. No weekend hours. I FINALLY discovered that you actually can come in and pick up your packages on Saturday during limited hours. There is no sign posted of the hours, and no one is in the main lobby to help you. There is nothing on the slip of paper to tell you Saturday pick up is available either. Somehow, you should *magically* know that there is someone working in the mail sorting in the back and if you come to the package pick up door and ring the bell and/or knock loudly, then HOPEFULLY someone will poke their head thru the door and retrieve your package for you. For the love of God, do NOT FORGET THE SLIP OF PAPER and BRING YOUR ID. They can be total sticklers on this one day, and then not ask for anything the next time you come in. I got so sick of the horrible service here, that I switch my PO Box to Saratoga, CA, which is close to where I work. That location is still sucky, but miles ahead of Boulder Creek. After switching the PO Box, I forwarded my mail and canceled the box at Boulder Creek. For MONTHS, my mail kept getting lost or sent back to the sender, or forwarded and held at some regional postal center in Sacramento. Basically if I received something there in Boulder Creek and I did actually get it in Saratoga, it would take 2-3 times longer to receive bc it would go to Boulder Creek, then to Sacramento, then to Saratoga. On one occasion, I received a package at Boulder Creek, and instead of forwarding it, they just kept it there and didn't tell me about it in any way. I had to do a TON of detective work to track down the package, and call the Boulder Creek post office 3 different times to ask them to look for the package. Each time they told me they'd call back....and each time they failed. USPS has a policy if you cancel your PO Box within the first 3 months for a 6 month rental, you are entitled to get 1/2 your money back. When I canceled the box, I did not receive a refund. I called the Boulder Creek post office to inquire about my refund. They were perplexed and unaware of the refund policy. They tried to deny I was eligible (I had canceled within the first MONTH). I spent time on the phone with the post master twice, who stated that he'd have to "do some research and get back to me". The policy is clearly stated on the USPS website! Finally, after spending more hours of my life than it was worth, I was able to get my measly refund. Victory! Yeah freaking right. I'm just lucky to have gotten out with my life... To be fair, the Post Master was EXTREMELY nice and understanding of my frustration of the problems I had thus far, but seemed somewhat apathetic. I am pretty sure the poor guy must be frustrated too from having to deal with rude and inept employees. read more

"Sorry we missed you" my ass. Today, I waited at home all day for a package. Tracking told me that it was out for delivery in Boulder Creek, and it was a gift for a friend, tonight. I waited, and when I heard the knock at my door, I jumped up from my couch to answer... In time to see the postal worker go running from my door. I opened it, and what was sitting there? That stupid slip of paper telling me to go pick up the package after 4pm. I watched as she took off, and realized she hadn't even had the package in her hand when she knocked. There was no intent to deliver to me. She'd prewritten the note and dropped it off, even though I opened the door within seconds of her knock. What the hell is that? I called the post office, and the man who answered said he would "talk to her about it" and that she was running late so my package would probably not be available for pick up until the next day. Not cool! Way to ruin my day. read more

Since moving to California over two years ago, the staff at the Boulder Creek Post Office have been the most pleasant, helpful and happy people we have met. They go above and beyond their jobs to help folks get their mail. The staff here deserve a standing ovation. Thank you very much! read more

This is the WORST post office I've ever dealt with. The "manager" is extremely rude and doesn't care to do his job, he always makes things way more difficult than required. I've had to file multiple complaints with the Corp office, and still nothing changes. They put the wrong mail in our box constantly then complain and hold our mail if anything is slightly mispelled. We keep returning the mail with "NOT AT THIS ADDRESS" written on it, and they STILL put it back in our box! how dense can one be?? They hardly meet their "deadline" for all mail to be distributed to boxes, I often have to make 2 trips to get all my mail. They dont even knock on our door when delivering packages, they either dump halfway up the driveway or just leave a "Sorry we missed you" note when someone is always home. Definitely looking forward to moving so we don't have to deal with this anymore! read more

I can't remember exactly when, but around a year and a half ago, the Boulder Creek post office lost a longtime worker (can't remember his name, but he was African American, a contrast to the otherwise white staff) who was always friendly, knowledgeable, and efficient. Since then it's been pretty lousy service. My main gripe is that there have been MANY times I've been home or standing quite visibly in my driveway and the postal worker has left the 'you weren't home' package slip in my mailbox. Very frustrating when I am expecting something important. read more

Every Monday I have a package I have to send. Kate and the rest of the staff is incredible. They get my packages where they need to be and even showed me their local mail service which reduced the flat rate of $14.60 or so to less then $8. Plus I get free boxes! They are nice and friendly. How can you complain! read more

i had to call your boulder creek office when i failed to receive a $89.00 bottle of pills that YOUR office swears was delivered....this past weekend i had the pleasure of chatting with my postalcarrier @ Henflings and relayed the message again about my lost pill order and she said she would be very careful in the future....then today i get home and find yet another letter from an address on Aquila Way.....really?...(i live on redwood way~)...i am not trying to cause waves but seriously , carriers have 1 job....deliver the mail to the right address and almost daily i get misdelivered mail for my neighbors including voting material and even packages so it is not a surprise to me that i never received my pills that you claim you delivered...i am disgusted!....as i was chatting with my carrier i had to remind her NOT to flick her ashes on the leafy ground between Henflings and the Fire Dept next door....UHH....how well do you screen these postal workers for their ability to pay attention because i think someone is "distracted " , needs to learn how to read or just needs retraining.....i am running out of faith in your office rapidly.....for over 6 months i had a package of vitamins sit in your lost package box when i lived in brookdale....the package should have gone to po box 31 brookdale as it clearly said on the address but instead was tossed in the lost parcel box and left there....this 2 years ago and i don't see it getting any better!..for a month my rent was sitting in the wrong po box and i almost got evicted!....instead of putting the envelope into Lee Summers PO Box it went into the next po box that wasen't checked for a month.....thank God i had my Money order as proof but it speaks poorly of the services rendered...i am still persuing the recent undelivered package that you claim was delivered and i want to know who it was delivered to...i will hand walk in the letter i recceived today into your office tomorrow just to prove my point!...someone is sleeping on the job!...i want my pills or my money refunded now!...i was going to wait to see if they were turned in but obviously somebody scored at my expense....i live on $950.00 a month and i cannot afford to replace an $89.00 bottle of pills.....i drive to scotts valley to do alot of my mailing out because of the inept staff you have serving the front desk....is this really the BEST you can do...i have spoken with adonna Edward and she has had the same type of expeiences as i have.....so has Hilary Stanley.....WHAT IS BEING DONE TO FIX THIS? read more

I've lived here since 1993. This is by far the best US Post Office I've ever utilized. Yes, it is small. Years ago there was a cut back in staff. On any day at any time I can walk in and there is no line. Other days the line is long. Is this the fault of the USPS? No. There are times when I feel things are moving slowly but the reality is that i'm in a hurry and didn't allow enough time in case there were others in line ahead of me. Is that the fault of the USPS? No. When my turn comes i'm always treated courteously. I love the USPS in general but I definitely think "our" Boulder Creek Post Office is the best! read more

I'm not impressed with them. I check for mail at multiple times a day cuz I don't get my mail at a consistent time (or close to) every day. It's frustrating cuz if I have a bill or something important, I'm scared it won't come on time and I'll be late making the payment because of them. The space to park vehicles at my home is very limited and they seem too lazy to get out and walk the mail to the mailbox. Very not satisfied read more

I would like to give credit where credit is due....if you have any issues with mail service, Brian will do his best to take care of it....I was recently missing a package and after reporting it to Brian, my package arrived within an hr.....he is professional, and made me feel like he genuinally cared that I was having an issue....Thank you Brian for your fast service...it is much appreciated. read more

BC Post Office has always been polite and helpful. Sometimes the lines are long and slow, but I can hardly blame the post office for that. I don't really know why the post office is on yelp to be honest... seems silly. Who else is going to deliver your mail? Anyway, I have no complaints and it's a little sad and a little goofy to me that there are so many 1 star reviews for a service everybody depends heavily on. Take deep breaths, people. We're all in this together. read more

Really unreliable when there are substitute drivers out regular driver is great love her . The sub did not pick up our mail on Saturday 7/20/18 and what there is a sub they mix up all the mail and delivered to the wrong address. A lot of times we don't get our bills and the house payment and others are late and that affects our credit score it really sucks read more

The WORST postal service I've ever had the misfortune of dealing with. They don't even attempt to deliver your package, just shove a "sorry we missed you!" slip in the box. THEY DIDN'T MISS ME, THEY DIDN'T EVEN TRY TO DELIVER IT TO MY DOOR. Good luck picking your package up if you work regular 9-5 hours...they are only open 9:30am-4pm. read more

Locals tend to give businesses many chances before refusing to go back, and the businesses we rely on, like the gas station and post office, get even more. Thankfully, the post office has improved its service in the last year and I now get packages delivered to my mailbox and front door like it was way back in 2010. I haven't seen the woman recently who used to deliver the "sorry I missed you" slips instead of my packages; I now have a new driver on my route. It could be that source of many people's frustration is now gone; hopefully service will continue to improve as a result. read more

I just wanted to check the hours and saw all these negative reviews. The one where they have cars blocking the mail box and the person expects special treatment was really over the top for obnoxious. We have lived here for 39 years and have never had a problem. We ship and receive a lot of packages - no problem. They have always been friendly and helpful. Of course I don't park my car in front of my mail box or demand that they open when I get off work. BTW, they are open on Saturday morning for package pickup and I don't know of a post office in the U.S. that stays open late. Maybe you should just use FedEx or UPS but then again you would complain about their hours too. read more

I don't normally review post offices, but this is the worst. They are negligent, incompetant, rude, and have probably been at times the ones stealing from my mail. I seriously am not expecting much, but they seem to think that they bear no responsibility for making sure mail I pay to track gets delivered or that mail sent to me gets received. Part of what makes living in BC very second world (the internet, electricity outages, contaminated well water, septic drama, poverty) is that it takes a month to get packages and you'd better not send anything anybody might want to steal. read more

This post office don't deliver packages to my house. I'm never getting the service I'm paying for when I pay for any kind of shipping service (such as Priority Mail). The employees are generally friendly and capable. But why should FedEx or UPS be vastly better than the Postal Service? If this were a normal business, it would have gone under a long time ago. This is the difference between government and free market competition. We are paying their salaries and paying for their services and they don't deliver and their service sucks (in many cases). They usually only have one person at the counter and a long line. So if you go in to pick up a package because they don't deliver, you wind up having to wait in line for 5 to 20 minutes. If they had at least 2 people at the counter at all times (or when a line developed) I would rate them higher. You would think that the best post offices would be in small towns. There probably isn't a good post office in America. *7/17/18 - REVSION. After many years of dealing with the non-delivery issue (to my house). I filed a complaint on the USPS website, because some of my packages had been returned to sender. A day or two later, I received a call from the manager, and he/they resolved the issue to my satisfaction. It isn't a perfect solution, but the fact they were willing to do it, and quickly responsive, necessitates changing my review to 3 stars read more

I got home from work today and had a email conformation that a package was delivered but it's no where to be found, I just spoke with someone on the phone at the post office and she is going to try to get a hold of the carrier to find out where they left it. I'm sure it was left at someone else's house by mistake, I just hope the carrier remembers where they left it and can get it back. Also at least twice a month or more I get other peoples mail in my mailbox and I'm sure the mail I was supposed to receive that day has gone to someone else. It not only happens at my home address but also in my PO Box, I just hope the person who gets my mail by mistake is honest and returns it to the post office like I do. read more