Here's a heartfelt review for the post office in downtown Santa Cruz, highlighting Hilaria's exceptional service: --- **Exceptional Service at Downtown Santa Cruz Post Office!** I recently visited the post office in downtown Santa Cruz, and I was genuinely amazed by the level of service I received, particularly from Hilaria. I had multiple packages to send out, and she went above and beyond to help me find a more efficient way to get them sent. Hilaria didn't have to take the extra time to guide me through the process; she could have simply rung me up and sent me on my way. Instead, she took the time to ensure I had the best experience possible, which is something you don't often encounter at a post office. Thanks to her assistance, this was by far my quickest visit. The entire team at this location is incredibly efficient, making what can sometimes be a daunting task feel seamless. Hilaria's kindness and dedication truly made my day, and I left with a smile instead of the usual stress that comes with mailing packages. Thank you, Hilaria, for turning a routine errand into a positive experience! read more

US Post Office - Beautiful front of the post office - Post Offices Near Me - Santa Cruz, California

Slow and rude unprofessional service. I had mail sent here while on vacation like I did last month in another city but was told rudely that my mail is being returned to sender because I didn't put "General Delivery" under my name in the address. I didn't know that was required the last post office didn't require that. All my mail was in this Santa Cruz post office but they wouldn't give it to me. Worst of all the man was rude about it for some reason. He must hate people living their best lives on the road traveling. So now I have to try to get my mail redelivered and refunded if needed and I'll definitely have my mail sent to a different post office next time. read more

My phone call was answered by two crossing clerks. One claimed it was a bad line. The other 'listened' to my complaint that a postal worker had intentionally cut my tree and left the branches on the path under my mailbox. She asserted that USPS people couldn't possibly be at fault, and I needed video as proof. When I detailed that the damage could only have been inflicted by the mail deliverer, she said I was being "Ridiculous", and that she, "Didn't have time for this." She then hung up on me. When I went into the Post Office the next day, I was greeted cordially and helpfully by two employees who told me the Postmaster was on the phone. The second employee revealed she'd overheard the conversation of the previous afternoon and that she'd seen Stacy hang up on me. She apologised for her colleague's behaviour. The (acting) postmaster eventaully came to the counter, listened carefully and took notes. Stacy was rude, insulting, and dismissive. I've encountered similar behaviour from other USPS employees at this site: one of whom (a non-native English speaker) told me I didn't know how to write the number 9, and corrected it on my envelope. I am a native Englsih speaker and have a doctorate. After 28 years of dealing with the impatient, hostile, miserable, rude clerks at the main postoffice, I now choose to drive to the (pleasant, cheerful, helpful) USPS on Soquel, despite being able to walk 10" to the downtown location. read more

"if you want a receipt go to San Jose" is exactly what Grace told me 5 minutes ago or take a picture. So here'sy proof of dropping off my package. This isn't the first time this employee has such bad attitude for asking for a confirmation. She doesn't understand the machine won't accept the package because of the lithium battery sticker on the side. Do better usps read more

US Post Office - Post Offices Near Me - Santa Cruz, California

the staff here are rude and treat you like an inconvenience. i've been here several times and it's always the same. Grace rudely told me to go to FedEx to ship a package internationally, so i headed over there and a kind FedEx employee said that they absolutely can ship it from USPS and it just seems whoever helped me just didn't want to deal with it/ help me. and it would actually be 4x the price to ship it from FedEx instead. i'm gonna head to a different USPS even though it's twice the distance from my house, hoping it'll be a better experience. the people here are incredibly unhelpful and make you feel awful for existing. i've noticed most people who work at a post office are miserable and mean in the way the employees at the DMV are. and usually i can just go about my day but this specific location is just a whole different level. also how is Grace still working there?? i just read so many other reviews about how nasty she is to customers this is absurd.. as someone who's been working in customer service for years this is unacceptable read more

Hell every time I come here. Long lines and unhelpful clerks. It's not my fault you work here like at least try to be helpful geez. Yes the old lady with the red hair is incredibly rude. Why is no one doing anything about it. read more

Woman with the reddish hair wearing a black mask and glasses speaking to customers with a tone and being so incredibly rude. I couldn't believe how she was talking to the man in front of me and I was no different. Very unpleasant experience specifically because of her. Lady needs to be sent home for the day and think about how she treats people read more

RACIALLY PROFILED. I came in to buy stamps. There was a line of people behind me so I decided to look at the stamp book to the side of the counter. Grace told me that I needed to be in view of the camera at all times so don't go to far. However, I was only at the end of the counter. Where else would I go? I came in to buy stamps. The insinuation that I would steal something was most certainly because I am a Black woman! read more

This is the worst post office I have ever visited. The two women who I delt with had the worst attitudes. Absolutely awful. Our tax dollars subsidize the US Postal Service. Defund the USPS. read more

Hilaria was incredibly mean to our children. My kids were making jokes and she asked me to take them outside because they were loud. Me being a mom of 3 kids under 8, I can't let my kids outside without me. I had to leave and go to another location. read more

Lines have rarely been long, folks at the counter are friendly and helpful, and the building is beautiful.

Been to this branch few times every year, very long lines, paid parking, definitely not my first pick.

Manager Marlin had a package redelivered to me as I missed my carrier yesterday afternoon. He went above and beyond to get me my package, delivered by a postal woman with a smile and kind words, and it was after closing hours. Many thank you's!!!!!! read more

i was treated really rudely by Hilaria yesterday about my missing package and i hope this situation gets taken care of, i asked her politely if she spoked Spanish gave me a very rude snotty look at me long story short I mixed my language with English said very rudely to me if you're gonna speak to me in one language why speak English speak to me with one language first of very fuckin rude to say knowing we're the same raise disrespectful second the number she gave me to get help on my package wasn't on service anymore make a better improvement with better staff and better customer service cause she gave rude service seemed very racist and snotty never going to that location again read more

The quality of services has declined on my block. There are several days per week without delivery of mail although packages have been arriving. Mail left for pickup can take 3 work days to be picked up. read more

I rarely write reviews, but this has happened to me three times now in 2 months. As well as my neighbors. I receive a notification saying that my package has been "delivered". When I walk down to check my mailbox, it's not there. Some of these have been important, so I frantically contact the sender to see what happened and try to troubleshoot. This is a message I received from one of them: "Occasionally, USPS will mark a package as being delivered, but not actually make the delivery until the following 1-2 business days, which is quite frustrating! We have noticed this happening with many of our customer's orders lately. Let's give it a day to see if it shows up. Please let us know if it has arrived or not." This is highly unethical. It is not okay for USPS to mark it as delivered when they know very well that it has not been delivered yet. Besides outright lying to their customers so their delivery times look good -- it defeats the whole purpose of USPS tracking! read more

US Post Office - Post Offices Near Me - Santa Cruz, California

This is the worst post office in the county. The workers here have the nastiest attitudes, especially the bitter old women there. My delivery man decided to not drop off a large package at my house and instead forced me to pick it up. I asked for help to load it into my car and I had to ask 3 different workers before any one decided to give me a hand. This wouldn't have been an issue if they had done their jobs in the first place and delivered the package to my house in Bonny Doon. Instead I had to drive all the way into town to deal with those hags. The people here are just miserable and worthless. Take the extra time to go to the office in Seabright. Those people are way more helpful and that's where I always try to go. read more

My USPS tracking shows "delivered" with a note that an individual picked up at post office at 6:35 pm. Post office closes at 5 pm. Have been calling them since few days, they don't even pick up the phones, and now have wrongfully started to mark items delivered that weren't delivered. This is totally against the work ethic and whoever is doing this, they are not doing their jobs with sincerity I'll be reporting this soon to the regional overseer. Meantime, I'll be heading to the post office to report this to their supervisor there and inquire about my package as well This never happened before. read more

ALWAYS GET YOUR RECEIPT! After buying $12 stamps, and telling them he didn't need a receipt, a friend of mine had a $300 cash back transaction added on that was kept by the employee. An because he entered his PIN number, Chase Bank is saying its not fraud and won't cover the loss! Unfortunately, he was in the process of shipping a bunch of things that week, and is unsure which employee waited on him that day. read more

Absolutely rude behavior from the workers. I don't fully blame them. Maybe it's just way too crowded w customers? Maybe poor management? I have avoided this place for years though and even avoided leaving a bad review until today when I had to pick up a package there and just felt like sh*t after being around and having to interact with the workers. Sad read more

I usually bike here, which is a convenient way to be in front as parking can be difficult. I tend to use the self-help machine to send packages, but the couple of times that I gave had to use the post office's services (I've sent certified mail, purchased stamps), I had a quick, helpful experience. It is hard to socially distance in the line, I must say! But I think it's a nice building in ordinary times. read more

I am so tired of not receiving all my mail or receiving mail from other people by the mail carrier. We constantly have to put other people's mail back into the mailbox. Either the mail carrier is mixing up the mail or there is something else going wrong at the USPS office on Front Street in Santa Cruz California. I was recently charged $29 for not paying a bill that I did not received. The mail carrier also speeds through the neighborhood in the Prospect Heights area in Santa Cruz. read more

So employee who's name starts with a G who works at the post office couldn't be less helpful. Came here in the morning said the address wasn't found, rudely told me can't find, called person sending package to and they said use the number 14, she was huffing and puffing the whole time when I went back in the afternoon. Finally was able to get the address and said number 14 didn't help. So why did I have to come back and do this twice? Because she didn't have patience perhaps? I'm going to UPS store for now on. Like the post office doesn't get enough of a bad rap. Some people just need to retire or perhaps they never liked people to begin with? Will be interesting if the package gets there!l read more

Worst post office I have ever been to. I would never come here if I didn't have to pick up packages here I wouldn't. There is a sign at a window that says "Pick Up & Drop Off" however they don't do Pick Up you have to get in the regular line. I hate this post office. The tall ladies are nice but the shorter one with dark hair is rude. read more

This is absolutely the worst service I have experienced from a post office in my life. I will not list the names of the locals working at the Santa Cruz office but if this doesn't improve I am going to start. Only in an effort to have their supervisors take action specifically. I rely on shipping 6-8 packages a day for my small business. It's as if this post office is advocating for the failure of it. It's all encompassing as well. Delivery, counter, management. There is a window to drop packages off. You literally set them on the counter and they are supposed to be scanned in and then sent on their way. If you do not watch the women scan them in, which means being insistent that she does it in your prescience. They will not be scanned. That means the customer is now unable to track them. It is rare they are ever scanned again at any point of the journey. This NEVER happens when I receive packages or use another location. EVER! It appears to be the rule in this facility. Today she again was on her break and I asked the clerk next to her to please make sure she received the packages. She said they are always supposed too. OMG typical. Back each other up and pretend I'm the one that doenst understand the process. Without fail she is always backed up. I never see this at any other location. There is never a log jam of packages on the front counter ripe for theft. They are immediately scanned and taken behind the counter. She seemingly gets behind on purpose. That way you will be unlikely to insist she scan them because you will have to wait several minutes for her to catch up. What this means for me is a lack of trust from my clients, more unnecessary explanations from me. Less time doing what I enjoy. Once in my lifetime you would wave to the post man you knew his name and there was cache with that job. Now it seems like a bunch of disgruntled under challenged entitled unapologetic people have just pushed out anyone with a work ethic or creativity or efficiency. We are lucky to get our mail daily. There have been periods of 2-3 days where the mailman doesn't come. He says packages were delivered when they were not, and quickly speeds off without leaving mail if a car is parked In front of the mailbox requiring him to get out. You have to act enraged in order for your issue to be escalated to a supervisor. His lpersonality is non existent and customer service skills lack rudimentary vocabulary words and amount to a string of guttural tones. read more

Considering how busy they are, the staff was helpful. I got a passport there. It was easy. On tax day they collect the mail from the outside mailboxes at midnight to stamp the letters. This is also the last mail pickup in the county. They have murals on the walls of agriculture. During bad weather, vagrants seek shelter by the doors at night. read more

US Post Office - An old building. - Post Offices Near Me - Santa Cruz, California

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I needed to drop off a prepaid box and wanted to ask a question so I stood in line to talk to someone. A lady behind the counter (I didn't catch her name) pointed to a sign and said "can't you see the sign? If it's drop off just leave it right there." She was so rude! I didn't deserve it at all! read more

I'm sorry but the blond lady who works in the front is annoying as hell and literally so rude when it was my first time sending a package . That's all read more

I love this location! Easy to get to, lots of parking. The staff is super friendly and very helpful. It is way cheaper to ship USPS then send it with those other guys. read more

Has not delivered my mail in two days!!!! It would normally be okay to completely ignore someone's humanity....BUT I'm waiting for my EDD debit card. I need that money to stay not homeless. This is horrible!!!! It's literally so easy. What if it was medication?! read more

First of all, they lost the priority mail from the US Department of State that contains my new passport. They scanned it as delivered in my locked mailbox. But it didn't land there, or my neighbor's mailboxes. After searching frantically for a whole week, I finally gave up and spent the time filling out the paperwork and prepare other documents to request a passport reissue. I brought all documents in a priority envelop along with a prepaid shipping label to the USPS window, wanting to be sure it was handled properly. The woman at the window went ahead and taped the label so hastily she taped over the barcode. Realizing her mistake, she tried to peel off the tape, and of course she ripped off the envelop surface. She then just literally patched up her mistake by taping it back, still taping over the barcode. Furthermore, she left two sides of the label flaring open, and the entire label was all crooked under her manhandling. She then threw my mail into the pile and told me it was good to go. No wonder they lost the priority mail with the new passport in the first place. I wouldn't be surprised if this mail requesting reissue wouldn't be delivered. I'd be lucky if at least it gets returned to me so at least I could reuse the paperwork and the photo. It's infuriating that a local USPS office could trample over any sense of accountability. read more

sent my daughter Christmas presents, tracking showed it "Out for Delivery" ON THE TRUCK at 7:24 a.m. the site kept stating delivery time at 2:45 p. m., then 3:45, then 7:45 p.m. This is at her work address and the PO knows this, and knows they close at 5:00 p.m. Today is Friday, so now we have to wait to see if it gets delivered tomorrow. I will from now on use UNITED POSTAL SERVICE!!!!!!!!!!!! read more

Is the current US government trying to kill the postal service? We were expecting two packages tonight. The company we had ordered them from showed that they had been delivered, but they were not in the mailbox (nothing was!) or in front of the door. A call to the business showed that they were "waiting for me to pick them up at the post office"!!! I sometimes shop online for convenience and don't want to drive downtown, look for a parking place, pay for it, stand in line at the PO, and carry two heavy packages back to the car. Are they so short-staffed that they didn't actually make a delivery today? That's my guess. read more

They make your package and mail loss. I just live in my house for less than one month, and two of my package is loss when it showed delivered by USPS. Also, they steal your package, I received a package from them(USPS) in my locked mailbox. However, the package is already open and the stuff is token by them. Only me and the mailman have the key for my mailbox. So is only the mailman can steal my stuff. Every time I walk into the office to report or report a claim online about missing, just no body care. And the mailman has terrible attitude. I saw them frequently throw people package but not place them in the front door, not only my package but also my neighbors, the mailman just don't care and throw it like a ball. read more

Just dropped off a package here at this post office. Definitely worth coming here. This tiny office has the friendlest staff I've ever experienced at any post office. The cute red head women that helped me was very charismatic, friendly (I'm sorry I didn't catch her name) she wasn't rude and smiled. She seemed to genunely like her job. Not all post offices are created equal. For now on this will be my go-to place, instead of going to the ones in Watsonville, where the workers seem miserable and treat you like you're an inconvenience. Wait time was minimal without any hassle. read more

Broken equipment and incompetent employees. Credit card reader in the lobby kiosk was not working, the first employee's label printer was not working, and the monitor she was using kept popping up with error messages. On top of that, the employee did not know how to navigate through the international shipping options, and the "supervisor" that came over to "help" gave her the incorrect advice! I didn't trust them to process the transaction correctly, so I will be taking my packages elsewhere. read more

DON'T TRUST THE CROOKS AT THIS USPS LOCATION. The mail personnel consistently mark my packages as "delivered" when they are in fact not there. Today I watched the notification come in as "delivered to Agent" as ABSOLUTELY NOTHING arrived at my doorstep. Funny how they are able to get mail to me consistently UNLESS the package is carrying EXPENSIVE contents. I have complained to management before and they assured me that according to their "precise gps systems" my packages are arriving exactly where and when they are supposed to. CRIMINALS!!!!! read more

US Post Office - They consistently "misplace" only my large or expensive packages. Crooks! - Post Offices Near Me - Santa Cruz, California

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I've seen some bad reviews of this place so I have to say that for me they have always been remarkably helpful and capable and I am always surprised by how little I have to wait; in the old days I remember you had to choose your time very carefully but every time I've been there recently there has been a very short wait. The priority parcel I sent to my granddaughter in Boise Idaho on Friday was delivered on Saturday evening!!! And cost only $7! Wow! Service doesn't gEt any better than that! read more

I had a very good experience here getting our passports. We waited about 25 minutes in line. There were 4 people ahead of us. 2 people had to get their pictures taken also. The employees that we encountered were friendly. We parked right in front but had to pay the meter every 20 minutes. When we left, there were two people behind us. Make sure you bring a checkbook. They do take pictures and make copies at this location. This is a much better office for drop in than the Meridian one in SJ. SInce this is a drop in location, I can't say how long the wait would be but I've heard that the lines moves pretty quickly. Bring plenty of coins for parking. If you don't mind walking a couple of blocks. There are a couple of big parking structures near the post office. read more

Worst post office in California. They have staffing problems, attitude problems, technology problems, etc. We have continual problems with vacation hold requests. Mostly, the mail does not stop. Even with a note in the box!!! Or it stops for some days but not all days. And it is almost never delivered on the day requested. IF there is any held mail, it gets delivered 2 or 3 days after the end of the vacation period. If you use the electronic "vacation hold" request, the deliver supervisor says there sometimes is a computer glitch and they never get the vacation hold request. (Even though I get a confirmation # and email showing the mail hold). The delivery supervisor actually told me the way to increase the chances my mail would be held, I should come into the post office PERSONALLY and fill out a yellow stop mail card! WTF--you must be kidding. read more