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UPS Customer Service

2.5 (47 reviews)
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Services - UPS Customer Service

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Fiberglass insulation used to wrap my UPS packages.

Last month, I mailed out two fragile items last month and the UPS store showed me the packing materials. It was white cotton insulation materials and bubble wrap. I was concerned that it not being building insulation fiber glass, and they assured me it wouldnt be. When my daughters received their items, they were packed in pink building insulation itchy carcinogenic fiber glass! That's dangerous on the skin and a person can break out in a bad rash just touching it, and worse yet, if it gets ingested. What kind of UPS store is this in Eagan Minnesota anyways? I paid a lot of money for their services, horrible and dangerous services! Be careful with using them.

Delivery today. Not my residence.

UPDATE: March 6, 2023. I spoke with management by phone just now, who listened to my concerns. She confirmed that packages moving forward will be delivered to my front door with my residence marked with additional notes to that effect. n terms of the driver (who indeed was the driver for both deliveries), he will be disciplined per their corporate policy. The supervisor also gave me a local number to call if packages are mis-delivered and they will send a driver to deliver them to my door. I give 5 stars to the UPS corporate response and 0 stars for the driver. I am upgrading to a 4 star review. ---------------------------------------- The UPS driver delivering to my home, in the past week has delivered three 50+ pound boxes to the unsecured multi-use carport in my multi-unit townhome complex, in a high theft area. This has happened TWICE in the past week, forcing me to drag these very heavy boxes by myself, while recovering from a back injury, up 3 flights of stairs (and I am over 50). The point of delivery is to well... DELIVER, not force a customer to drag up heavy boxes they paid to have delivered, from an open garage, to their home in the rain the first time, in the dark the second time. I addressed this first delivery with customer service last Monday, 2/27. While the customer service rep was helpful and I did receive an email saying that this was being escalated "as soon as possible", no one has phoned or emailed me about it yet as promised. Now this inconsiderate and selfish driver, whose job it is to deliver these boxes to my residence at the FRONT DOOR, has done it again (the heavy items of course, not the light ones). What kind of delivery service is this? It is impossible to speak to anyone live on the UPS customer service line or on their website, or to leave more than a 500 word complaint (and of course without the ability to attach images). I am going into their office again on Monday to complain and will update this if they indeed rectify this (but I am not holding my breath). This driver needs to be terminated if he is unwilling to deliver packages securely to the customer's residence. Not the open shared garage under the building, the landing between flights, in front of the neighbor's car, the neighbor's door, or the bottom of the stairs. I even have UPS My Choice indicating in my profile with FRONT DOOR as my preferred delivery location. See images attached. Does this look like a front door? How hard is it to deliver a package to your residence when that is your only job?

Top of box missing too wet & fell off during delivery
Suzan H.

Just received my recliner with a box that was so wet it was falling apart when taken out of the truck. I didn't want to accept package but delivery person stated the box was to damaged for returning to seller. It was raining hard earlier and the delivery person would not tell me how the box got so wet and broken in the delivery process See pictures. I have dealt with UPS in many businesses and never have I had such an incompetent delivery person. So now I'm stuck with a recliner that's heavy & can't return because the box fell apart. The entire top of the box came off, heavy water damage on entire box & broken wood protection packaging is broken. Driver would not tell me how this box was so damaged. He should be held accountable.

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2 years ago

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3 months ago

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3 months ago

Trash won't help need to shut down customer service center all they do is direct you to call the 1800 number

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6 months ago

Truck must have caught fire or employees stole everything. No explanation about why my package was destroyed.

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1 year ago

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1 year ago

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3 years ago

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7 years ago

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6 years ago

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3 years ago

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17 years ago

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4 years ago

Dan was able to track our package and put a hold on it so we could pick it up in the morning. So helpful and calmed our nerves!!!

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8 years ago

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9 years ago

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7 years ago

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15 years ago

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15 years ago

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7 years ago

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8 years ago

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13 years ago

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9 years ago

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10 years ago

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9 years ago

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10 years ago

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6 years ago

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14 years ago

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8 years ago

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7 years ago

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13 years ago

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6 years ago

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14 years ago

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7 years ago

Larry is an awesome customer service employee! He was soooo helpful and knew exactly what to do to help save me money and aggravation.

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13 years ago

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9 years ago

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11 years ago

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10 years ago

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9 years ago

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8 years ago

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12 years ago

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Review Highlights - UPS Customer Service

Unsure if I caught the name right or not -- but he is so kind and helpful around all things UPS related.

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Staples - Wow. Who knows Staples had so much travel stuff!?

Staples

(86 reviews)

First off, what an amazing store. I came in today for an office chair. Ended up leaving with one,…read morefull warranty (which actually saved me money), and assembly. Typically it takes 24-48 hours for your item(s) to be assembled. I explained that I am a student and that assembling it would save me time, however I was anxious to get it. I was able to come back within 2 hours of my purchase (completely unexpected). Nancy, who I'm assuming is the store manager, was nothing short of amazing. Her and the rest of the crew are really going the extra mile with their customer service. Seems simple, but as I was waiting in line, back to back customers had complaints about items, not wanting to listen to the warranty pitch (which trust me, no one ever wants to, but it's mandatory for them) overall putting the employees in a difficult situation. Yes I get it people, they get paid to do so. But if you ask me or anyone else who's worked in customer service, no one get paid enough to have their days ruined over minuscule things and adults who want to act like children. That being said, It's not easy to smile especially after the encounters before me. But these guys were awesome! Thanks again Nancy and Crew!

very unhappy as I want to support local business but after an experience here couldn't wait to…read morepurchase online. 1)clerk had me go online for specifics on his inventory ; then after locating the product myself and 2) waiting patiently for him to get off the phone 3) he opted to tend to another customer who rudely cut in, not even acknowledging my presence. He actually walked away with her ( but not to find a product) , when he wouldn't take 2 mins to help me find something. They have lost a customer.

UPS Customer Service - shipping_centers - Updated May 2026

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