Maybe answer your phone once in a while at the Lewis post office. Why post a phone number if no one answers any calls? Why request package pickups via the website & get confirmation numbers if they get ignored? If any other business ran like this, it would go out of business! read more

This is not a post office. Don't name it this. It's a carrier annex. There are no mailing services or purchasing here.

This post office did me dirty again like the fuck how hard is it to receive a small little box or bag these dipshits couldn't receive it so they sent to Modesto Ca that's like 2 hours from here y'all need to get your shit straight or shut down permanently read more

This is the worst USPS I have ever been to in my life. First time. I don't live near by but was in the area n needed to send a package with a flat rated box. Surprise!!! They ain't get no boxes. N these is a locked door and you talk to the people there through that. Only then I realized this is not an affluent area. To say the least. It's a v poor neighborhood. Thanks USPS for treating our poor neighbors so horribly. I always love USPS - what great, reliable services for little money. But here is this gaping hole carving our of discrimination. Horrifying. read more

This place offers terrible customer service, here are the reasons. 1. I called to verify if they are holding my package because the post master called me directly once I filed a complaint about not Receiving the package in accordance to their delivery estimates but no one is answering the phone at this location. 2. The branch manager lied about talking to me over the over when in fact he only left a voicemail message informing me that my package is currently sitting at 1 of his facility. 3. When I visited the facility to pick up my package the clerk inform me that they haven't received my package. So you tell me if they suck at thier job or what? read more

Stupid courier said my package wasnt safe when i was home waiting for it they didnt even make a attempt to deliver to my door but they had audacity to put a notice in my mail box they should closed this place already wasting people time with there bullshit read more

Maybe place someone by the window or close by if an individual has a question or train them how not to ignore people and provide Customer service read more

I have noticed in the past two years the mail hold for the customers during vacation periods at the Robertsville office on Branham lane has gone from bad to worse. Request to hold mail has been ignored and some mail delivered to the fullness of the mailbox, visible to the street walkers. They held a few of first class letters and delivered it upon our return. Why such inconsistencies? Manager, please streamline your business. read more

No stamps or boxes available here. :( Only reason I come here is when I order something online, not home to receive, get a notice slip, and my package was sent here (available for pick up at 9am next day). Tina's Tips and Tantrums - Overheard customer being told the rule of thumb is that they shouldn't leave their dog out when you know you have a package coming - Parking is small, but empty place - Drop off place for packages and mail as well - No services at this location, only picking up your undelivered package(s) read more

This is mostly a review of USPS in general. I ship and receive a lot of packages! USPS sucks when shipping packages. Plain and simple. Their tracking sucks. I had once expected a package from the East Coast and tracking shows it came all the way to my city, only for it to get returned all the way back without notice of why. Then I have another package shipping from SANTA CLARA, to SAN JOSE. Come on, that is the same AREA CODE. AND IT WAS SENT PRIORITY, and the package is still not here on the 2nd day. The tracking says "MISSENT" There is always issues with USPS sending packages. You NEED to get insurance if you risk using USPS to send packages because there is a higher chance something WILL go wrong. When sending FEDEX to ship and receive for over 50 packages within 2 years there is never any problems. But the few times with USPS.. PROBLEMS. Also as for my mail. The error rate is high in receiving someone elses mail. I understand every now and then, but lets say we get someone's mail AT LEAST ONCE A WEEK. Sometimes we even got someone else's PACKAGE SENT USPS FIRST CLASS. I absolutely despise using USPS especially for package. I pay more to ship my eBay items with FEDEX. And I cringe when I see something I purchase is sent to me via USPS. read more

Just a window for picking up and dropping off packages. Went a couple days ago and the lady at the window was extremely rude. Walked up prepared with my delivery note with my license on top of it (there is a sign that ask you to be prepared). I handed the note and license to her and she snapped at me, "I need your license too!!!". I told her it is in her hand. She threw it on the counter and walked away to get my package. Just cause you work at the Post Office, doesn't mean you have to go postal on everyone! read more

It's the worse. They said they would make my address change, and still having serious issues. Also, I tried calling and literally called them 15 times and nobody answers. read more

I came to this US Post Office station to pick up a registered mail after it was closed -- late Friday afternoon. I ran into a mail lady, Lakhvir B, outside the building, and I asked her to confirm if this is the Seventrees USPS location, so that I could come back another day. Lakhvir suggested that I wait, allowing her to come back in to retrieve the mail for me. Lakhvir went above her duty, above what her job requires, to help me out. Thank you! read more

I had a VERY important certified letter sent to me last Thursday 9/13/18. It was sent from Granite Bay CA. Normally a letter takes 3 days. I'm not sure if my postal carrier lost it, dropped it or isn't on top of his job...But it is now 1 week later and I have not received a notice nor asked to sign for my certified letter. I have taken off 3 days to wait for this document and It is very upsetting. I went to this location at 2:30 pm and they promised me they would contact my carrier and find my letter. It is now 11:00 pm and they didn't do as promised. This is very unprofessional and I will not use USPS for my Christmas packages nor holiday mail. Very unhappy customer read more

I have never met a group of people so inconsiderate an incompetent. It's honestly baffling how little they do, yet claim to do so much.

I mailed my change of address and mail transfer 2 months ago from this post office. No transferred mail in 2 months!!! I call and ask about it and i get a bunch of "i don't know's" read more

They seem to lose packages. According to a tracking number, the PO received the mail on December 9th, it is now December 17th, and still no package. The package was to to from 95111, the PO Zip Code, to 95121. read more

I went in person to report the destruction of mail by a housemate, a serious thing. The postmaster there refused to sign a receipt of the mail I recovered and instead of treating me like I was helping he treated me like I was the perp. Rude, unprofessional argumentative and confrontational. I wanted help reporting this crime and got nothing but a wise guy who grabbed my evidence and refused to sign for it. Then later on the phone we had a shouting match, not befitting a federal employee. ' read more

Normally it is hard to get issues resolved with the post office when they arise, but fortunately this time I was connected with a man named Jeffrey and he was able to help get my problem resolved. I was missing two packages with tracking numbers reflecting they were delivered. He promptly got me connected with the supervisor directly, who sent the carrier back out to check for the mishap. In the past when situations like this happen with UPS or FedEx, they could care less to help the customer! Thank you Jeffrey for your help! read more

My street has locked USPS boxes every three homes. I needed to contact the office over a USPS key that was placed in my box for me to pick up a parcel yet the box in question already had a key in it. I called this location and the phone just remained unanswered. I called several times! There is no direct way to solve this issue. I have perishable goods in my mailbox! I don't think the packages are missing, just locked where I can't access them. read more

Came here on a Saturday and it's basically not even a window. Just a hole in a door and one person working back there. Not a full-service post office and don't come if you have any desire to get in and out quickly. read more

I never have a problem with this location. My mail is always scanned in timely. Drop off is a breeze through the drive through or when I have to run inside to drop more bulky items. read more

This was the most unprofessional phone call I have received from a company. The individual did not even state what company they worked for immediately, causing an investigation on my part of the caller ID and common sense. Later they did announce who and what they were calling for, which was the only professional aspect of this call. The employee asked what type of mail was sent, I informed the employee that the type of mail that was sent was first class. He stated rushed and in a hurry that 5 days is normal for that mail. I asked why because my delivery date stated the 30th and first class takes 1-3 days, the later being the 30th. He said my delivery date wouldn't say the 30th and that first class is the slowest mail and not what I stated as 1-3 days. Confused by his remark I told him that the usps website has 1-3 days listed as the delivery time for first class mail. He said confidently I was wrong, and did not see it correctly, both my delivery date stated by my tracking number and that first class mail is not 1-3. If he would have stayed on the phone long enough he would have known the delivery being late isnt a concern to me. I would just like to know where my valuable information is at. read more

Horrible! I was waiting in line for half an hour to ship a package. And I realized that I need to edit the address. I asked the clerk and they told me they don't gave any pens! So my best option is to go back home, edit the address and come back again! The worst postal office ever! Will never go there again! read more

The lady that came to drop off at my house from here was extremely rude , and I'm talking "it wasn't just the hot weather this lady has problems" kind of rude. I was given a little postcard bc my mail couldn't make it to my house so i had to go pick it up. I asked the location, and suddenly she starts talking to me like I'm stupid. this convo went to the point where I had to raise my voice w her.. When I came here to pickup my package i wasn't surprise everyone working here looks like they really don't want to help you. Don't expect any "customer service" at this location. read more

This is where our mail and packages are held - it's ONLY a pickup place, no retail! The staff is friendly enough The hours are a little tough 9-5 but you make it work if you want to pick up your stuff. read more

Received a notice saying i had a package that was undeliverable and was being held at the post office with $7 in postage due. When I got there, the lady retrieved my SMASHED box, scans it and says I didn't have to pay for postage. No explanation as to why I had to pick it up at the post office and no apologies for the condition of the box and the contents inside. read more

I ordered something (more than $100 worth of stuff) from Japan and they sent it to the billing address instead of the shipping address. After 2/3 attempts of failed delivery, the mail lady called my friend and said someone need to pick it up. We called another number and the worker said someone could pick it up by Saturday. I said my sis would pick it up tomorrow (Friday). She went and they said there was no package there. Apparently, a mailman took it out to try to deliver it again. I called again to ask if they had sent the package back to the sender in Japan. I told her that the tracking page says the package was return to sender (as in the post office not the original sender in japan) & she said then that mean it was sent back to Japan. She said she was going to check on it again (after I said that the tracking page said the same thing after a failed attempt on the previous day) & left me waiting for 3 minutes. U know how the phone would ring after a while so that a customer would not have to wait. She apparently forgot about me 'cause she picked up the phone again and said have you been help? I said I was waiting for you. She was like "oh sorry the package has been sent back to the sender" My friend called the mail lady again and she said I know you were going to pick it up so I made sure that they would not send it back to the sender. So he called the main office and the worker I just talked to said your friend called here and made trouble for me. I just asked her a question nicely and waited while she forgot that I was still waiting. He said I don't care if you're mad, just let me talk to your supervisor and she said "wait!". My friend talked to the supervisor and was told that someone already accepted the package. Just found out today that the mailman gave the package to the wrong house and now we have to wait a week to get it. The good thing is that the mailman tried a couple of times to deliver the package even though it was given to the wrong house. Some of the workers at the post office do not have a friendly attitude. If you're gonna complain that a customer create trouble for you, then don't work at all. I'm glad I don't live in this area. Sorry for the venting, it was just so frustrating. read more

I am going to lodge a district complaint about this post office. They do not answer their phones and they mark packages delivered when they are not. They send emails saying there the package collection was not picked up when i have 3 cameras on my porch recording them....and then they dont answer the phone!!! read more

Was just there 5 minutes ago it took all my will power to keep my self control, the Chinese man "working" the door has got to be one of the rudest people I have ever encountered. read more

So far I haven't been impressed but I'm going to still give them a chance to wow me. I got a notice that a package had arrived for me but for whatever reason they didn't deliver it. The note was stuck in my front door. I signed the note to give them permission to deliver and stuck the note back on my front door, where I had found it. I check my mail about once a week if I'm on top of things. Over the holidays, trip away, major cold, etc. I didn't check my mail for a while. When I finally did I found another one of those pesky notes like the one which had been placed on my door. Not expecting a delivery I didn't jump on it. I later find out it was an unexpected present from overseas which ended up getting returned to the sender. I called to complain about that and the fact that I have been getting mail for two separate residences in addition to my own. It turns out I'm supposed to sign the note and put it back in my mail box (there are no instructions on the note saying that). The second delivery attempt I received one of these little notes on my front door again. This time I signed it and placed it in my mail box, as instructed on the phone. That was two days ago. Yesterday I checked my front door but there was no package waiting. I'll have to check my mail box again tonight to see if they left another love note for me instead of delivery the d*%& package. I did learn that I can write a letter and put it in my mailbox providing instructions to deliver all future packages, even if they require a signature. I'm preparing this now and hope this will prevent future mishaps. I don't understand why they can't just deliver a package like all the other private package delivery companies do. Do you honestly expect anyone to be home during the day? ** update: I left the signed paper in my mailbox as instructed and when I checked the next day it was still there but the mail carrier (presumably) had circled the area where I am supposed to print my name underneath my signature. Seriously? It's like they're looking for excuses not to deliver the package. I put it back in the mail box along with a signed letter indicating I wanted all future packages delivered regardless of whether a signature was requested. ~Keeping my fingers crossed~ read more

Well I typically dread having to do anything more at the post office than to just drop off a package that I already printed the label for at home. This time I needed to ship something international, and Lin Zhou was a big help in making sure I did everything correctly, and was very friendly and informative the whole time, despite my errors and having to redo the forms. Much more pleasant than expected, excellent customer service! read more

Worst mail annex ever!!!!!! WORST MAIL SERVICE EVER !!!!!!!!!!!!! I remember when they 1st started this annex. There were machines to buy stamps & a scale; but now nothing but a window and a place to deliver your mail. It seems like this annex gets worse & worse every year. Unfortunately for many residents in that area this postal annex is responsible for delivering mail. If you are one of the unfortunates that have your mail delivered from this postal annex I really feel sorry for you; because; . Never know what time of day the mail will be delivered or if it will be delivered that day or not. There is always a different mail carrier delivering your mail and they never seem to know what they are doing. Since last week I've had to go to the annex to pick up my mail because they won't deliver it to my address anymore. It is too difficult for them for some reason. Now I get everything 2 or more days later than I used to: ie; PG&E bill, other bills, Retirement checks and other mail. It was better before they had this postal annex. ......and the attitude of the workers inside the annex; they couldn't care less. read more

Claimed they left a door note which of course they did not. Did not even try to redeliver my package and now I find out its been sitting at their office for 6 days and possible being sent to sender as an unclaimed package. This is why no one has sympathy with the shutdown of this lazy institution. read more

Just moved to this area and after the postman gave me the "Sorry we missed you" note the third time I am fed up with their laziness. This is ridiculous! I was home all day and never heard a single knock on the door, when i went out I see the note on the door telling me to pick it up. Its your job to deliver the pcakage TO THE DOOR. Not to stick a note because you are too damn lazy to bring the package off of your truck! How pathetic, the delivery guy had one job and couldnt even do it right! This review is just for this usps office, ive had great experience with usps in other placed Ive lived. read more

Worstest place I ever seen! Parcel can stay and their office for several days or be returned to sender without any reason. read more

They never come to the door - only drop a note saying you have to go pick it up. Packages that dont need signature only get delivered once a week - crazy. read more

Boy in this day and age of the Internet with bill pay online and e-mail, I am so glad that I don't have to deal with the US Postal Service too much. This place is horrible and unfortunately THE place that I have to go to when a big package comes for me or something is returned in the mail. I wish it wasn't but I have no control over USPS postal zones. I have had nothing but rude service here. The people that work at this location are *insert politically incorrect word here* and are usually argumentative, unfriendly and look like they rolled out of bed and came to work. The guy that helped me today looked disheveled with finger nails longer then they should have been with black crap stuck in them *YUCK*, gold gaudy bracelets and jewelry and pierced ears. Great! This mailman is now a middle-aged pimp disguised as a mailman (oh I'm sorry...I mean mailPERSON). Anyways....how he looked wasn't my problem. Yesterday in my mailbox I received a card telling me to come to the Lewis location to pick up a parcel that was returned to me. I figured it was a returned book that I sent since I use paperbackswap.com regularly. I went down there today during work hours to take care of the issue. When I gave him my slip, he found my package and told me that I needed to pay $2.58 to get the package back and that the address it was sent to was wrong. It was clearly obvious that the postage I paid last week ($2.58) was still intact. I didn't understand why I had to pay for the book to be returned. To get on with my life, I gave the pimp errr I mean mail person a $5 bill to get the book back. He tells me, he doesn't have change. What? So you want me to run out and get change so I can get my package back that clearly has the postage on it? Yeah right! I grabbed my $5 back, handed him back my book (that I wasn't going to miss in the first place because I read it already and I already explained the situation to the person requesting the book) and left. Now they can deal with a package in their sorting area and it can be their problem. read more

Consistently getting wrong mail. after 11 years living at my address evening thought I made official reports. One time I didn't even get my mail and they sent it back to the sender which was horrible. This Post Office Gets A Rating based on how they are doing. Not any special preferential treatment at all!!. read more

The carriers from this place are a joke!! There are times we don't get mail for days, then when we do it belongs to our neighbors. This has been going on for far too long now. I receive my neighbors mail and they receive ours. And you can forget about calling, the line is always busy. So unless you have unlimited time in the day you won't get anything done read more