Caesar is a f**king idiot. If you happen to see him working when you come in I strongly advise you wait for someone else. He lost a package of mines and to this day no one has found it not has anyone contacted me about ye claim I filed. This happened in February. It's now June. read more

Worst post office EVER! This is the closest post office to my work, and I have always heard co-workers complain about long lines and not enough staff. I should've heeded their advice: today was my first and last time going here. First, the stamp machine has been removed from the wall. I weighed my box and got in the short line off to the side to purchase enough stamps to cover the shipping. There was one guy ahead of me being helped by a female postal worker. After waiting a few minutes for her to finish with him, I stepped up, and she asked if I was the next person in line (from the main line). If she was only helping those from the main line, she should have told me (when she saw I was waiting) that she was not a separate line for quick purchases! I told her I just needed to buy stamps. Then she gave me attitude by pointing to the box in my hand and said, "No, you don't." To which, I had to argue back that I knew how much postage I needed, I would've bought stamps from the stamp machine, but they have no stamp machine! She almost seemed to listen to reason, but then said, "No, we are one post office. There is one line." Gee, thanks for wasting my time. No wonder the postal service is losing money. I'd rather ship UPS. read more

This is the most irresponsible post office I have encountered. I shipped an express mail package back in July to the east coast, which went missing. I spent days calling post masters all over the east coast to find it, and when I did find it, they assured me I would get a full refund. I went back to this post office to receive a refund and the post master at this location refused! She did not "believe" my story, so I gave her the name and number of the people who did help me. She finally confirmed that I was telling the truth and called me to tell me my check was ready for pick up. When I went there to pick up the check, I told the person at the counter who I was and why I was there. They told me that the post master would be with me in a few minutes. I waited, and waited, and waited....finally, I went to the side window where there was a guy working in the back (not a person at the counter) and asked if he could get the post master for me. He told me that the post master wasn't coming in this morning and that I should come back this afternoon!! I was waiting for 25 minutes on my lunch break---I have a job and can't just wait around for someone who didn't even show up for work that day! I received a call back from the post master saying they told her that I came for the refund and she was there now so I could come by. I explained to her how her staff lied to me and wasted my time. I then asked her to mail me the refund because I could not take time away from work to go back. She refused and said if you want your refund, you're going to have to come back here and pick it up. This is unbelievably ridiculous that this office could lose my express mail package, tell me they didn't "believe" my package was lost, lie to me, then refuse to give me my refund if I didn't take time away from my day again! Now, just this past week, I went there again to give them another shot. I mailed 4 priority packages and was charged $38.35. After checking my credit card statement, I discovered that the post office charged me twice for the same exact amount, on the same exact day, at the same exact time with the same exact transaction number. I called today to notify them of this issue and request that they reverse one of the charges. The woman in the finance department told me that they will only refund me if I have the original receipt. Again, RIDICULOUS! I have my credit card statement that shows the verbatim duplicate charge--why on earth would I stand at the counter and say, yes charge me twice for the same exact thing! And, because numerous other people have mentioned it, I will concur that Raj is extremely rude. I am filing complaints with USPS about this location. It is just awful...and everyone here leaving great reviews--just wait until you have one issue with this location; then you will see their true colors. read more

All the employees here are so friendly even when they have to work on Saturday mornings. Thank you everyone at the Newark Post Office! :)

Terrible customer service. I've been trying to track down a package that left SF 12 days ago. I filed a claim online and they told me information that I already knew from tracking it online. Left my name and number for a supervisor to call me and no one returned my call, currently waiting 5 days for a call so far. Trying to contact this location is out of the question as the phone seems to be busy 80%of the time. I'm a full time college student and a part time worker so actually being able to walk in this location makes it difficult since all post offices close early. This experience just reminded me of why I stopped using USPS and switched to UPS. ASSUMING my issue gets resolved, I will no longer use their services until I see positive change. read more

Easy to setup passport appointment over phone. Very attentive, appointment started right on time. Within 10 minutes documents got reviewed and accepted. Always recommend appointment over walk in. read more

Do yourself a favor and see what you can do online before you come in. Print out your shipping labels at work, go to work hella early before anyone comes in and print out all your shipping labels and then see if you can use the color printer to print out a photo or two. Then go to the post office, pass up the line, and just drop your package off to the front counter. read more

No self-service machine. Waited ten minutes to mail a regular letter...

Tax season and only one counter opened??? Unbelievable. The line is beyond the entrance door now.

The employees are so quick and friendly and helpful that this is 100% a great experience to ship things. I love USPS.

If u r sick n tired of post office staff . Visit this one ,run by two women wonderful person When there was passport no appointments they were so nice and pleasant I would recommend this to all in Fremont area a little more drive but worth it read more

I don't think I had a bad experience here yet, I've dropped off shipments plenty of times. I took off one star because there's a lack of customer utilities such as pens, tape, instructions and what not read more

This is absolutely the best usps in my experience. Clerks are so nice and friendly. Line is ok.

I ordered a package from eBay 12/20/15. Been following the tracking details. Shows that it arrived to the Newark Post Office 1/7/16. Status never updated. I called them two weeks ago and they confirmed package did arrive. Could not locate. Said they would call me back and never did. Called back today and they said it wasn't delivered because I did not include a suite number. I've ordered and had delivered packages to my work for over 3 years. We do not have a Suite. I've never had this be an issue. Then they said someone used the same label for two packages but no other explanation. I asked every dept at my work and no package has been received. Not I am out $$$$ and no package. Pretty fucking pissed right now. read more

My husband and I went to the Dusterberry post office to replace a damaged passport. We got there 45 minutes before the office opened and there was a line of over 60 people. When they finally opened the doors the woman told us they would only be handing out cards to the first 25 people and after lunch only 15. She recommended we go to the Newark location so me and my husband did. We got there at 9 and there was no one there. The woman who helped us was very nice and we were done in 5 minutes. They usually only take appointments but they helped us anyway. I totally recommend coming here for passport services, the Dusterberry location is too crazy. read more

A good experience everytime I come here. The staff is always friendly and helpful. They actually open more counters when the line gets long. Parking is easy too. read more

Great customer service and helpful staff. The problem is the post man stopped my mail before I requested it and now it's been over three weeks without mail being forwarded. They put a ten day hold which should not have happened. It's strange that you do online changes and now it takes longer to get your mail even though it's electronic. Moved on the 6th and my mail wasn't even in the box and I'm still waiting for my mail to arrive from April 1st!! I need my mail so since this has impacted me so negatively I think you should all be warned and pick your mail up before they send it off. read more

Whenever I come here the women are polite, patient and give quick service.

I really like this place. They have friendly employees and fast service. I love that they are open on Saturdays.

I called their office to change the shipping address.. but while I was talking explaining to her what happened, I was put on hold without telling me... and made me wait for 20 mins until it just disconnected on me and they're closed! SHAME! read more

The lovely women in front Zela and Sandra were very kind and professional. Thank you for all of your help & flexibility! Five stars to you both. read more

Clean place, the only complaint is that sometimes they have one person inside taking the mail so it lags a bit. Other then that its a good place and in good spot away from high traffic. read more

A few years back there used to be a Burrowing Owl that lived in one of the drainage holes in the curb out front. It was pretty cool because the Post Office even had a sign up that mentioned it. The owl no longer lives there and to my surprise, there is NOTHING anywhere on the internet about it. So I'm the first one to post an info on the owl! read more

It's a post office. The people are nice, parking here is easy, but I downgrade because one time I was here, and there were 5 people in line, and only one person at the counter. Also, I wish this location had one of those automated machines. read more

Local friendly Post Office. Window Clerks are friendly and efficient.

I remember my first experience here several years ago was a bad one but progressively got better. I believe the staff has changed a lot over the years and is now a lot more friendly and organized. They will even joke around with you and are always willing to help you find the best shipping options. read more

The Newark location is ok. But dont waste your time with Priority Mail service. The postal system has lost 4 of my last six mailings using Priority. The tracking service shows leaving the station then stops ........ gone forever. I guess you could throw your mail in the trash and it has a better chance of making it to the mailing address. I'm being forced to use Fedex or UPS. It's getting really bad. read more

This review is for passport! I had an appointment at 1:30pm, the last appointment of the day. It went smooth and easy. The lady was super nice and quick. I'm docking 1 star because they called me 45 minutes before my appointment that their photo machine is not working so I had to get my photos done else where in time before my appointment. Make sure you make an appointment ONLINE before you go in. They allow you to book 4 weeks out. read more

I hand delivered a Notice of Change of Address to the Postal Person who delivers our mail last week and had a discussion about how this will effect the Post Office and my mail. I moved simply, next door. I received mail for one day at the new address, since then, I HAVE RECEIVED NO MAIL! I guess the Post Office refuses to acknowledge address changes???? read more

Called numerous times and no answer. Need to make an appointment for passport for my daughter who is only 10 months old. I wish they would at least answer the phone. read more

Thanks very much for the help today !!! Don't remember her name , she is the supervisor. She was able to locate my missing package this was supposed to get delivery 5 days ago. Thank you !! read more

I've been going to this post office for several years, and the clerks have always been very friendly and very helpful. They get busy sometimes but the line moves fast. read more

Never had problems before, but today I received horrible customer service by a guy im pretty sure named Raj. He was extremely rude, inconsiderate, and more importantly, unprofessional. He was making big annoyed sighs and it was obvious he didnt want to be there. He belittled me by saying "kids these days..". (I may not be old, but im 22!) He grabbed the tape that I had brought on my own and brashly taped my package. He should have asked if I needed help before he grabbed my things. But mosttt importantly, when he took out a pair of scissors to give to me (even though I was clearly already using mt own pair), he put it out on the countertop and said "Promise not to cut your wrists?" I was so out of shock I didnt lash out but I was furious. Personally knowing people who have gone through the unfortunate act of cutting themselves due to depression or for other problems, I was very upset. It was UNNECESSARY and INSENSITIVE. Even worse I know the other employee witnessed the bad service and didnt intervene or apologize. I have worked in mail services and there is absolutely no excuse for that behavior. read more

Had to update my passport. Glad I came to this location! The lady that helped me and my girlfriend was Sandra. She was super sweet and helpful! Very good customer service. read more

tried to book an appointment for passport application. After the phone ringing for 10 mins , it was picked up by an extremely rude employee who just hung up when I asked what days appointments are available; saying that I am taking too much time. USPS needs to learn customer service if they want to survive. read more

Very friendly and extremely helpful employees. Went there two times for passport services. Once even when we did not have an appointment, one of the employees helped us with the application. She even saved us a lot of money by advising us to go with regular service...and she was right. Got our passport in less than 2 weeks even with regular processing. read more

We've been using this post office for years. The staff has always been friendly, helpful, and accommodating. Some of the best customer service we've received at a US Post Office. read more

Someone else's mail was delivered to my house today, and this isn't the first time. I am concerned that someone else has my mail (and access to my financial information)! read more

This is an update to my previous review. There has been a real change at this post office. The service has improved a lot. There was a time when I put a wrong address on my package and I was helped to correct it. I'm really impressed by the change...way to go! read more

Yes, it is a pleasure to come to this post office... I live in Fremont but refuse to use either one of theirs close to my house. Newark P.O. is fast, helpful, friendly, good-size parking lot, etc. worth the trip! Keep up the good work!!!!!!!!!!! read more