It's a hit or miss with customer service. The line is never long but the employees are not very nice at all. If you don't have to stand in line to work with them it's better. This morning I was first in line but because I wasn't standing where the "line position" is she refused to help me until I moved which is okay except for there was NO ONE in line! Other times I have come the employees have read the address of my mail and said I have sent stuff to funny named addresses. Very unprofessional customer service overall read more

DON'T BOTHER WITH THIS PLACE! I called today to try to get an appointment to process our passports and a lady answered with a whole lot of attitude. She responded to me like I was going to ask her for free money. So whatever, I kept my mouth shut since I am at the post offices mercy to get mine and my family's passports. We have all our paperwork done and we are ready to just submit. I was on hold for 45 whole minutes! I should've known by the tone of her voice I was never going to be helped. I am off to try my 3rd post office to get our passports, stay tuned for that review. read more

I was waiting in line when an another customer asked an employee for help. The employee said she can't help and walked away.

It may be just today, but this is an efficient post office with good customer service. Line goes fast. I've been in other offices where they just don't care, here they do. read more

another 5 star experience at this post office. I was helped by Halina who was efficient, polite, and welcoming. there was a line but everyone present worked quickly and moved the line along. ---------- i just got the sweetest lady helping me today. i'm a pack rat and have had 2 cent and 1 cent stamps since before they came out with the forever stamp... this lady waited while i applied them (40 cents worth) to get my tax envelope up to the required fee. over half my 9x12 envelope was covered in stamps! read more

I really like the Newark Post Office because the staff the staff are always very polite and the lines move quick (usually no line at all). The feel like the Union City Post Office takes forever and there's always a line. I prefer to come to Newark because it's empty, I'm in and out in less than 5 minutes every time, and it's much more friendly. read more

Love all the people here, so kind, funny, and down to earth. I use this post office a lot for my online business. And I have never had such great service like the give here. Breath of fresh air from what you get from the rest of the world LOL. read more

Very friendly staff and quick service. They are patient and courteous.Will miss them as I'm moving to San Ramon.

as good as it gets for USPS, coming from someone that does a lot of shipping for work. The staff here are much more reliable than surrounding locations. read more

The Ladies here Are great ; I am a Newark resident and Choose this location not only for convenience, but for the way the handle my mailing issues. I am satisfied with how they do their job. Thank you to all of the Newark Post Office Staff read more

I feel like nobody really remembers this post office. I like coming here because it seems to be less busy than the Post Offices in Fremont. Random, I feel like this Post Office is cleaner then most and the lines move very quickly. Also, parking here is easy. The workers at this location are very nice as well which keeps me coming back. read more

Shorter Lines! That's usually the first thing that comes to mine when I think about the Newark Post Office. Shame on me that I have been living in Fremont for years and didn't know about this Post Office until 2 years ago. Compare to the Fremont and Union City Locations, getting through the lines here is much faster. The service, if the post office is offering any, is also a notch above the other location, although it's not saying much. There's also a passport office here that sees applications by appointments only. No walk-ins. To me, this is better than the Fremont Main Office where you have go and hope that there's no line. Just make your appointment here, show up with all your documentations. They will give you 15 minutes to answer all of your questions and even get the mailing envelop ready for. For your application fees, MAKE SURE you bring your check book! My TIP to you, if you are in the area, I would suggest coming here than any of the locations in Union City and Fremont. Save yourself some time. read more

I didn't get her name but the lady who worked at the desk by the door today (Nov 29, 2011) was SO INCREDIBLY RUDE! I needed some customs forms to fill out to send packages to my husband who's currently serving overseas and after walking around the post office, I did not see them put out anywhere so I decided to ask an employee. There were at least 10 people in line and my 9 month pregnant ass was not about to stand in that line for a handful of forms that should have been available in the lobby to begin with. So I waited for this lady, JUST TO ASK FOR FORMS THAT SHOULD ALREADY BE IN THE LOBBY, and she completely ignored me. Didn't even have the decency to make eye contact with me. I'd understand if she would just say to me "Ma'am, can you please stand in line?" but she just flat out pretended that she didn't see me and that I didn't exist. I was standing there with empty flat rate boxes so I obviously wasn't mailing anything out. I then very politely said "Excuse me, ma'am?" and she said back rudely "what do you want??" SO RUDE!!! You work in customer service, so act like it!! And replenish your damn supplies so people don't have to wait in line for things that they can just pick up and go! It's not my fault that there are only two windows open around the holiday season and the employees are painstakingly slow and causes the line to back up. It took literally less than 5 seconds for me to just ask for the form and for her to hand them to me. FIVE SECONDS. THAT'S IT. Now did that really take up that much of your time?! It may just be the hormonal pregnancy rage inside of me, but with all this talk about post office budget cuts, I sincerely hope that she gets fired. Maybe then she'll realize how important good (not even good, but at least DECENT) customer service is when you work in the customer service field! I will stick with the Union City Post Office from now on.. The employees there are so much nicer! read more

I made my family's passport appointment on line. It was quick too. We arrived on time for our appointment & "Sandra" was very nice, very thorough with each individual application. We are so happy to have come to this location. Sandra made our visit very pleasant. read more

As post offices go, this is one of the better ones. The service has always been friendly and helpful, lines move quickly (when there are any), there's abundant parking, and plentiful shipping supplies. I've visited this post office about 2-3 times per month to ship packages for the last year. I've noticed a lot of bad reviews citing pushy or testy employees, and I will just say this: I've never had these issues but then I've always been polite and friendly. These are government workers, I think most people forget that fact, and if you are testy or pushy with them they WILL be testy and pushy back to you. Treat them professionally and courteously and you will almost universally get the same back. Also don't be an idiot, EVERYTHING you need to know about shipping and receiving via the US Postal Service is explained PLAINLY AND CLEARLY on their website at www.USPS.com - If you have questions about how to package things, how to write an address, how to ship, what the fees and services are - go read their website first. There's no excuse for coming and standing in line for 15 minutes then getting to the front and asking a billion questions that you could have found the answers to yourself (easily) before even going to the post office. read more

Government-run offices... often the bane of my existence. This post office, though, is a game changer. Competent, courteous, kind. What more can you ask for? To the staff here, thanks so much! You guys are amazing. read more

First time sending a package by myself and I had excellent help by the workers. Much better service than the one in Fremont. Much quicker too with no line. Will be coming to this location more often (: read more

Normal post office. Does look very old compared to nicer locations in the MIlpitas/San Jose area but whateves. It's 2.1 miles from my new house so win for me. I dropped of a letter since i barely missed my postman... got bills to pay... you know what i mean... lol. So tidy enough. Large parking spaces and plenty of them. Kinda hidden and it did not seem that busy... unlike other post offices mentioned above. Definitely my go to. read more

Tried sending a return for a fishing rod, granted the package was really long. Asshole clerk was some old dude with glasses telling me they won't take it and was essentially shooing me away and telling me to go to FedEx. Incredibly rude and didn't try to problem solve or even attempt to help me at all. Terrible service. read more

This is by far my favorite post office! I have been using them to ship my online sales for years. The Fremont post office is a little bit closer to me but I prefer to go to this one. The lobby is always clean and organized. The parking lot is big and except for the holiday season and tax time, you can easily find parking. The lines can get long during the holiday and tax season or on a late afternoon, but the staff is always very friendly, courteous and helpful. read more

My favorite post office in the area. They work really fast so despite how long your line is, the max wait time for service would be 12 mins! Yup, I timed myself ;) Anyhow, for the ambiance amount of time that I've been here to mail things out for my work, they are not only extremely helpful but extremely entertaining as well. Its not your typical quiet post offices where you stand in a line for what seems like a whole decade. read more

Unfortunately, I am forced to give 1 star to this USPS location as in the last 2 months 2 packages have been lost (1 marked as delivered to the mailbox but in reality nothing was delivered, and a 2nd package has been lost by the mailman. The management is no help as well). read more

Place is ok overall for simple things to get done (buy stamps, send out a package, etc). I come here once in a long while to utilize their service. Today, I went in and there was a longer line than usual due to the holiday. I brought a package, all set and ready to go, printed label and all. I ask the lady nicely if they had any clear pouches to put in the label (half a sheet). She stated no, but that I can buy their tapes and use it to tape my label instead. Wow.. some customer service! I guess they can't even spare a strip or two of packaging tape for a customer. Expect to have everything ready yourself. Customer service won't go any length (whether small or big) to help not unless you are paying. read more

The shortest wait ever! I love the discreetness of this location, and the fact that the people who work here are friendly. They work pretty fast and are extremely knowledgeable about the products you need for whatever you need. I love that I can easily park, wait in line, and be out within 5 minutes. Be sure to come here if you can! :) read more

I like the Newark USPS location. Easy, quick. People are friendly...once they get to know you. haha...what an irony. I think between fremont and newark locations, this is the best location. read more

This little post office is neat, tidy, and friendly. Although there is sometimes a wait, the employees try to be as courteous and efficient as possible. There is plenty of parking, although I should probably be walking there since it's pretty close to home. The really exciting thing about this post office is that their stamp machines are almost always functioning! I know, simple things push my buttons, but still. It is great to know that more often than not, the stamp machines will be working. read more

I come here to mail stuff. Pretty good postal office, I suppose.

I've been here twice and the first time was memorable because the line was so long. The 2nd time I came here was this past weekend. The post office had just opened and the line was quite short. However, a few minutes after I stood in line, the line was literally forming close to the door. There were 2 cashiers and the one that helped me was very friendly. She gave me shipping options to mail my packages and even though the line was so long, she did not give me any pressure to hurry up and choose something. Parking was plentiful. read more

This is such a big joke, it takes 4 staff to figure out a mischarged transaction?? This is totally work efficiency! Staff are totally useless. This is sad that post office still survive. read more

US Post Office - Full staff at one register figuring out a mischarged transaction. - Post Offices Near Me - Newark, California

Friendly people there. The parking lot renovation is nice. The issue now is people are still coming in the wrong way (old way) which makes it dangerous for people leaving. There needs to be a more obvious "do not enter" sign. read more

How can their phone be CONSTANTLY busy? I have been calling non stop for 30 minutes and their phone didn't ring ONCE - just BUSY BUSY BUSY!! Are they THAT busy on the phone???? I have to make an appointment for renewing my passport - if only someone would answer the phone!! So now I have to take time off from work and drive down just to make an appointment !! Sheeesh !!!! Wish I could give then ZERO STARS!! read more

This place saved me!! They normally only take appointments for passport applications but they were able to squeeze me in after someone canceled! Halina was extremely welcoming and friendly and the lady who helped me with my passport application (forgive me, I forgot to get her name) was equally as supportive and friendly. This was my first time applying for a passport and this office made it very easy for me and explained everything throughout the transaction. read more

I received three emails saying the USPS attempted delivery of three Amazon items on 12/1/19 at around 7:27pm. They were not able to access the entrance due to the driveway being blocked. WTF kind of comment is that. The USPS lied about attempting delivery and recipients have no recourse for this lame excuse for being a lazy ass. DO YOUR JOB ASS.... read more

Needed to send a package first class. Already had the postage, just needed not even an inch of tape to seal it & they wanted to charge me for a whole roll. Rude & obnoxious. Never again. read more

Totally agree with all the bad reviews on here. I was expecting a package from Amazon and I wanted to pick it up myself because it was already in the Newark post office. The lady on the phone hardly let me finish my sentences and interrupted me every time I was going to say something. This place doesn't even deserve a single star. Why the f*** did you enter a customer service job if you do not want to service customers you dumb, rude b**** read more

This is one of the few post offices where the postal workers will make eye contact and acknowledge the people in line while they are helping out the customers in front of them. There is usually a line every time that I have gone in but they seem to try to get to the customers fast enough. Good work post office.b read more

Sharon Malansala is one of the rudest people I have encounter in life. Not sure why a person like this can become a manager. She not only yelled at me but also yelled at employees in front of me. I arrived the office at 1:50pm, Sharon blocked at the entrance and told me it's closed. I said your business hours shows that you close at 2:00, why would you close the door 10 minutes early? She finally let me in after some debate about closing hour. Then she started yelling at the employee who helped us at the counter....she totally shows no respect for anyone. What a terrible experience. read more

Never had an issue with a post office until this one.I sell on eBay and they have lost more than a few of my packages.They lost my merchandise,they cost me money and they lost my business most of all.Idk if there are package bandits there or what... read more

This is not my home post office, but on the rare occasion I need to use one, I go here if possible. Always a shorter wait in line then in Fremont, plus it's much cleaner and aesthetically pleasing. read more

The people that work at the post office are friendly. But I've noticed a lot of people have been saying their mail has been lost or missing. I recently mailed out certified mail for my boyfriend, which contained very important papers to the IRS, at this location. I went ahead and tracked the mail and it has been sitting in the "sorting facility in Newark" for five days! I went ahead and called customer service and they gave me a case number. Now I have to wait till tomorrow to talk to them. This is ridiculous! My boyfriend spent a lot of time and money for those papers and for it to be mailed! I feel like the people that work there don't care and just put the mail in any pile or they are disorganized. I won't be going here again! read more