For those that work in the downtown area, this location is perfect for and US Post office needs…read more Sometimes the line can be fairly long, especially during lunch hours but it usually moves along at a decent pace. All of the employees here have always been really helpful with any questions I've had. I remember once I had a medium flat rate priority mail box I was sending out and the worker mentioned since it was pretty light, it would be cheaper to send it in my own box by weight. Very nice of him to suggest that. Parking around the area is metered only and there's a lot across of merchant street between merchant and king. The can be full midday but a lot of parkers are in and out of there fast. The one thing I do want to mention for those that frequent this location is that if you drop off "Click N Ship" items here, the drop off window now opens at 0930, not 0900 like before.

I make it a point to visit post offices on my travels. This one was a beauty and it is still…read morefunctioning. I went in and asked if they had the new triangular international Postcrossing stamps. They did. The mail clerk hand-canceled each of my postcards and we had a conversation about San Francisco. I loved the beautiful interior and the old ornate PO Boxes that ringed the perimeter of the office. It is in the King David Kalakaua Building and was built in 1931. This place was one of the highlights of my visit to Honolulu.

The US Postal Service is an independent agency within the Executive Branch of the US government,…read morebut it is not a traditional federal agency that was established by Congress in 1970. Its funding is from. postage sales, not taxes. It provides mail collection and delivery to every address, sells stamps and supplies, government services such as passport application processing and handling election mail, Informed Delivery (that e-mails of scanned envelopes that let individuals know before their mail arrives). Serving the HI Kai community of about 30,000+ residents since the 1960's when the community was built, the HI Kai US Post Office is a standard retail post office that serves the zip code 96825. In addition to the services provided above, it also offers P.O. Box services, a self-service kiosk available 24/7, money orders, and sale of greeting cards. As I have used this post office since the 1980's, I have gotten to know the staff behind the front desk serving the public, such as when I had to buy stamps, mail parcels, or had any questions about mail service. Familiar faces always brought smiles to both sides, and staff went out of their way to provide the detailed answers, as they worked as a team; it was like family. However, they have all since retired and now, new staff are in place, and the customer service is very different. The new staff lack the in-depth experience in providing detailed knowledgeable answers and are regimented in their work. For example: * I was looking for a specific postage stamp design, and one employee said she had none and said she could not check with other staff; whereas, prior staff would have easily checked with others to see if they had that specific stamp. I ended up going to the main post office near the airport to get that stamp. * In sending parcels, sometimes there are differences in mailing costs even if info is obtained online, so however we bring the parcel for flat rate or priority rate, the current staff will take it as how we prepared it; whereas prior staff would suggest to us any savings by sending it a certain way. The post office interior is somewhat small but stretched out in one line so that you can line up to obtain services with the first available staff. During busy times, such as the Christmas rush, the line extends beyond the entrance and the wait is longer, which is understandable. I love that this post office sells greeting cards; however, they are lined up against the wall, but I wish they were moved into a corner or placed on revolving card displays, as customers lined up for their turn at the front desk can easily look over your shoulder to see what cards you've picked up. As for our outgoing mail, we do not use our home mail box for the carrier to pick up due to possible theft, and we also do not use the mail collection box just outside of the post office, for that same reason. Instead, we are thankful that we can go into the post office 24/7 and drop off our mail via slots just near the inside 2nd doors to the service desk. Likewise, in that same area, flat rate and priority boxes/envelopes are stacked up, and the self-service kiosk and the P.O. boxes are accessible 24/7. Hours of operation are Mon to Fri 9a to 4:30p, Sat 9a to 12n, and Sun closed. Located on HI Kai Dr near the HI Kai Shopping Center, it has ample free parking fronting the main entrance and on the left side of the building. We will continue to use the HI Kai Post Office for our needed services due to convenience that is close to our home and are thankful for that. We are hopeful that over time, staff will gain the knowledge and that we will get to know them on a more personal level as compared to the prior staff.

Honestly it's no wonder people aren't using the post office I had a most frustrating visit with a…read morevery unpleasant male clerk at 10 am on Thursday and ended up leaving my Packaging with them as he insisted on opening the box to see what was in it It was a sustainable packaging return and I ended up not returning the packaging due to extreme hassle The clerk also gave himself a smiley face on the customer appreciation receipt - I assured him that wasn't the opinion I held ...- oh well off to UPS...

Thank you for the customer service every time I go to Eaton Square Post Office. This gentleman…read more is friendly and attentive no matter your needs. Also I have never had to wait because no line!

This is no ordinary post office…read more First off, it's not easy to find. Not by a longshot. It's not like you can put the address, 438 Hobron Ln in Waze and just drive right on over. That will only get you to beautiful Eaton Square. When they describe the location of this branch is in Eaton Square, they mean way up in there. You can't even see the office from the street. You need to find parking, and walk up into the complex. Way up. I had no idea where I was going, as it was my first visit to Eaton Square. To find the place, I figured I needed to think like I worked for the Postal Service. OK, so if I was Postal Service management, where would I locate this branch? I'd put it somewhere where no one could find it, that's where. Some place so rediculously remote, there's no way annoying customers could discover the location. Damn right! In the center of the square I spotted some stairs, but I couldn't tell where they went. Yes! That's got to be the way, I thought. Stairs are enough of an impediment to stop plenty of customers. I trudged up the stairs, and around a corner I noticed an indoor koi pond and fountain. Above the fountain there was a little mezzanine. I couldn't believe it, I had found the crazy Eaton Square Post office. There was one window open and a customer was being helped. I enjoyed the relaxing sound of the fountain and passed the time watching the koi swim around. I was very impressed with the customer service at this branch. The employee was helpful and efficient. Probably because he doesn't have to deal with the same number of customers other post offices do. Mikey C says: well played, Post Office Management!

Went to renew Passport and made appointment ON LINE for 10 am JUNE 26!!!!…read moreForm DS-11 .... Passport pics all done... SIGNED FORM in front of AGENT.. PAID $30 mailing FEE. Did everything required. Thought it was ALL DONE and just wait for new Passport to arrive from DEPT OF STATE!!! BUT NO... DEPT OF STATE Sent us letter that Application did not properly identify the Acceptance Facility or show the SIGNATURE OF ACCEPTANCE AGENT! How STUPID and INCOMPETENT! NOW we have to start all over again with new FORM .. Another PASSPORT PIC and we will go downtown this time and not waste our time and money on INCOMPETENT PEOPLE!

Went to get my passport done. Applied with 2 friends. Workers were friendly and quick. In and out…read morein 15 minutes for all 3 of us.

Mailing options... I…read moredo have mail I send out to friends on the mainland and using the USPS Priority Flat Rate Box always makes it so fast and easy to send as whatever fits pretty much fits is a set rate as the medium box max weight of 70lbs is quite hefty. With that the box also has a peel and stick closer on each end is a breeze to seal without any additional tape is the best way for me personally and don't let the size fool you as it fits quite a bit of items. All ready to go I had my parcels in the car and since I was in the area decided to find the nearest Post Office which was quite easy though getting in there if you don't know like I didn't is a one way entrance but as it was a mellow day it didn't matter as I walked in and was surprised how spacious it was loved that they also have the Self-Service Kiosk which makes it easy to ship printing out the mailing label as well so you don't have to write on the box. There's a chute there as well to drop your box in but for some reason it was jammed but luckily they were open so I was able to give it to counter clerk but since postage was paid it could've been dropped anywhere but love this convenient location in Kailua. Thank you!

I got a notice from US Postal Service to pick up a prepaid bulk rate priority mail package, with an…read moreadditional $32.00 charge. I drove down to our local Kailua Post Office and waited patiently in line to be waited on by a delightful clerk named "Kauwela" that was manning the entire 4 window counter by herself on a very busy Saturday morning. Her patience, professionalism and consistent friendly customer service, made my wait worth while. There were several customers in front of me that she treated equally with a friendly greeting, patient understanding and exceptional customer service. When my time to be served happened, I explained that I was here to pick up my package, showing her my pink slip that gave instructions to pay for pick up of my package. Kauwela quickly identified that the $32.00 fee was excessive, because the top flaps had a slight gap when taped together. She then removed the $32.00 fee explaining in detail how to insure this type of fee would not take place in the future by making sure the package is secured with flaps taped together without any gap. How refreshing and satisfying to receive caring, friendly and professional service as a US Postal Service Customer! I hope the Manager of this facility recognizes Kauwela for her commitment to providing exceptional service, going above and beyond her daily routine in treating each customer individually as her most valued customer! MAHALO!

Kaneohe P.O. is STILL hands down da'bes. We still step aside for Kupuna in line so they don't get…read moretired. We still see the clerks having utmost patience with elders that don't understand packaging fees, and the rest of it. They take TIME, never rushing, talking, smiling...and the Kupuna are happy too. The rest waiting in line? NO PILIKIA, no complaints. We still SMILE in Kaneohe, still respect our Kupuna and I pray that NEVER changes, that we never get Gentrified like Kailua--that WAS a beauty, sand blowing over the road, open yards, no security walls, family town. NOT today. Hope Kaneohe stays local! aloha

I don't know who the mail person was who delivered mail on 9/18/26 to the Awele st residents but I…read moregot a notice that my package was left in/at my mailbox. I checked inside the mailbox and nothing was in it and can only figure that the mail person left the package on the ground next to the mailbox. This was not the first time it happened, the last time we were lucky to have seen it before someone took it. Today we were too late. I have been waiting for that package for over three weeks and now its gone. So ANGRY!!! The delivery was at 4pm and I went down to check the mail at 4:30pm. Checked with my neighbors and nothing was there also. Want to say a big THANK YOU TO GAY, who is our regular mail carrier, she told me she was out sick the previous day. I knew it couldn't have been her. Gay came and helped me find my package which was placed in the neighbors mailbox. Can't believe the other mail carrier didn't check it good. So I want to give a FIVE STAR RATING to Gay for always being nice and our awesome mail carrier!

Handicap Accessible : Quite a decent amount of handicap parking plus additional parking upstairs…read moreabove Safeway with an elevator that comes out close to the store entrance. When I went there were two ECV scooters though one had an out of order sign and the other one had a battery gauge that didn't work (showed no charge). Used the one with the broken gauge (a common thing at most stores) and was able to get all of my shopping done (it was charging when I grabbed it). Also was able to have one of the workers accompany me to the parking lot to take the ECV back.

I completed a large shopping trip there a few days ago. I took the cart to my car, offloaded the…read moregroceries and went home. My husband met me to help bring the purchase up to our condo when I realized I had left a case of beer on the bottom of the cart. Yikes! I hopped back inn the car and on the way back, I called Safeway and spoke to a very gracious lady. I told her where I left the cart and that I was on the way back. When I got to the store, I went to customer service and Alicia came out - as soon as I mentioned 'beer' she pulled out the beer which she had gotten off the cart and held for me. Her name is ALICIA, she is the perfect example of an outstanding employee and an upstanding, caring person. I thanked her profusely, and she gave me a beautiful smile in return. Thank you, Alicia, and Safeway for having such caring, compassionate staff!!

Really appreciate and enjoy doing business with the Kaaawa Post Office. We mail lots of packages of…read moreHawaiian treats to family and friends and the Postmasters are always helpful and efficient. We appreciate the mail carriers as well. They're always helpful and friendly. We are lucky to have them in our small town.

I don't know why people are giving this post office grief. I have never had anything but the best…read morecustomer service there. I lost my receipt and they were able to go back into their history and find the tracking number for me. I was then able to show to a merchant that I sent them an item and it saved me $100. I think for the limited resources that they have the people that are on staff there are very kind and considerate.