Mailing options... I…read moredo have mail I send out to friends on the mainland and using the USPS Priority Flat Rate Box always makes it so fast and easy to send as whatever fits pretty much fits is a set rate as the medium box max weight of 70lbs is quite hefty. With that the box also has a peel and stick closer on each end is a breeze to seal without any additional tape is the best way for me personally and don't let the size fool you as it fits quite a bit of items. All ready to go I had my parcels in the car and since I was in the area decided to find the nearest Post Office which was quite easy though getting in there if you don't know like I didn't is a one way entrance but as it was a mellow day it didn't matter as I walked in and was surprised how spacious it was loved that they also have the Self-Service Kiosk which makes it easy to ship printing out the mailing label as well so you don't have to write on the box. There's a chute there as well to drop your box in but for some reason it was jammed but luckily they were open so I was able to give it to counter clerk but since postage was paid it could've been dropped anywhere but love this convenient location in Kailua. Thank you!

INCOMPETENT! I tracked my order and got a message of undeliverable due to incomplete address. On…read morethe same day, I went to correct and complete the address, and maybe retrieve my item. I was told the carrier has not returned yet. So I gave them my corrected address, name, and phone number. Next day, check my mailbox, nothing. The following day after that, still no delivery. Immediately I went to the post office. Now check this out! They said the item is now in Honolulu, and I should contact them. I ask for contact information, clerk said he doesn't have that information. I went online and went to the USPS website. HORROR! My item now is in destination back to the sender. Later that day I went back to speak to the supervisor. She told me it was my fault that I didn't give the complete address in the first place. I stated that if the clerk followed protocol and all things would be fine. Supervisor then said her employee just forgot to do her job. In other words, we F up, and tough sh8 for you. Check this out. Supervisor ask if I got the name of the said clerk. I described in detail who she was, and also pointed to a person next to her that she was present that day. Supervisor then put on a big act like she just somehow didn't know who it was from a few employees at the front. They washed their hands from all responsibility after not doing what they are paid to do. They didn't do their job, and it's my fault! This place was great before, not anymore.

The US Postal Service is an independent agency within the Executive Branch of the US government,…read morebut it is not a traditional federal agency that was established by Congress in 1970. Its funding is from. postage sales, not taxes. It provides mail collection and delivery to every address, sells stamps and supplies, government services such as passport application processing and handling election mail, Informed Delivery (that e-mails of scanned envelopes that let individuals know before their mail arrives). Serving the HI Kai community of about 30,000+ residents since the 1960's when the community was built, the HI Kai US Post Office is a standard retail post office that serves the zip code 96825. In addition to the services provided above, it also offers P.O. Box services, a self-service kiosk available 24/7, money orders, and sale of greeting cards. As I have used this post office since the 1980's, I have gotten to know the staff behind the front desk serving the public, such as when I had to buy stamps, mail parcels, or had any questions about mail service. Familiar faces always brought smiles to both sides, and staff went out of their way to provide the detailed answers, as they worked as a team; it was like family. However, they have all since retired and now, new staff are in place, and the customer service is very different. The new staff lack the in-depth experience in providing detailed knowledgeable answers and are regimented in their work. For example: * I was looking for a specific postage stamp design, and one employee said she had none and said she could not check with other staff; whereas, prior staff would have easily checked with others to see if they had that specific stamp. I ended up going to the main post office near the airport to get that stamp. * In sending parcels, sometimes there are differences in mailing costs even if info is obtained online, so however we bring the parcel for flat rate or priority rate, the current staff will take it as how we prepared it; whereas prior staff would suggest to us any savings by sending it a certain way. The post office interior is somewhat small but stretched out in one line so that you can line up to obtain services with the first available staff. During busy times, such as the Christmas rush, the line extends beyond the entrance and the wait is longer, which is understandable. I love that this post office sells greeting cards; however, they are lined up against the wall, but I wish they were moved into a corner or placed on revolving card displays, as customers lined up for their turn at the front desk can easily look over your shoulder to see what cards you've picked up. As for our outgoing mail, we do not use our home mail box for the carrier to pick up due to possible theft, and we also do not use the mail collection box just outside of the post office, for that same reason. Instead, we are thankful that we can go into the post office 24/7 and drop off our mail via slots just near the inside 2nd doors to the service desk. Likewise, in that same area, flat rate and priority boxes/envelopes are stacked up, and the self-service kiosk and the P.O. boxes are accessible 24/7. Hours of operation are Mon to Fri 9a to 4:30p, Sat 9a to 12n, and Sun closed. Located on HI Kai Dr near the HI Kai Shopping Center, it has ample free parking fronting the main entrance and on the left side of the building. We will continue to use the HI Kai Post Office for our needed services due to convenience that is close to our home and are thankful for that. We are hopeful that over time, staff will gain the knowledge and that we will get to know them on a more personal level as compared to the prior staff.

(Visited 08/26/24 MO @ 10:00am & 11/21/23 TU @ 11:00am): Time to post an irrelevant review of this…read moreUnited States office! In my quest to explore the various cuisine scenes as well as other businesses throughout O'ahu's Windward side (east shore of the island) after a recent acquisition of an investment/private-use property, I finally found the United States Post Office's Hawaii Kai location https://www.yelp.com/user_local_photos?userid=8jVT2inwc8GIQ6sH2UG9Vw&select=bJ7u_G6TE2k_WQtZNIIzmg which was mere minutes away. These days when most correspondence and mail can be delivered electronically, I've scaled down my usage of the post office as a whole. However, there are those few times when the post office - or more specific the postal service - was still needed. Was this particular post office able to fulfill what I needed to do within the United States!? PURCHASE Various Forever Postage Stamps ($34.98): From Ruth Bader Ginsburg, iconic waterfalls, to annual Christmas scenes, I loved collecting stamps as well as of course used to mail a bill or letter. https://www.yelp.com/user_local_photos?userid=8jVT2inwc8GIQ6sH2UG9Vw&select=wCQfw4_8coNrLNe24Hdx5A SERVICE Generally speaking, everything was straightforward, and the kind gentleman behind the counter who sold me my stamps was friendly and kind - mahalo! PARKING (FREE) They had plenty of spots in front of the building as well as along the side where the trucks were queued up for deliveries - 'nuff said! ATMOSPHERE, DÉCOR, AMBIENCE Your standard post office with a spacious lobby that housed all of the P.O. Boxes and various mail slots. Then, the counter area was roomy enough with a switchback line that took you to the front of each customer service representative where the various service rates were posted up on the wall and easily legible. Minimal advertisements and promotional posters hung on the walls. A decent amount of natural lighting came in through the many tinted front doors and windows while electric ceiling lights filled in the rest. There were no TVs nor any background music. https://www.yelp.com/user_local_photos?userid=8jVT2inwc8GIQ6sH2UG9Vw&select=eRGXugBvgxQPp4kP_NrMmA ATTIRE Totally casual, so I would normally be in a t-shirt, boardshorts, and flip-flops. OVERALL I honestly didn't have many expectations with Hawaii Kai's United States Post Office location, but what I was able to do and the ease I was able to do it, I had no problem with future visits if necessary. I didn't foresee a need for a post office box, and hopefully, I found other means to make payments to vendors, to minimize future visits as a whole. I found very good value based on the prices, service, and experience noted above (TOTAL paid experience was around $35.00 BEFORE any discounts and/or tip). And, they accepted my credit card of choice... AMEX! 4.0 STARS

I needed a Notary service for some legal documents, and I needed it fast. My bank informed me that…read moretheir notary was "full for the entire day." I was furious. I drove to the UPS store, and they were terrific! Took care of my husband and me immediately. We had three different documents that required both of our signatures on each document. We required a color copy of one of the documents. It took about 10 minutes total and the bill was $24. They couldn't have been nicer or more professional. WHY WOULD I EVER GO ANYWHERE ELSE?

I was honestly very disappointed in the service from UPS. I called about an important lost package…read morebecause it was delivered to the wrong address. The staff that answered was extremely rude and hung up on me. I understand they might not been the ones that delivered the package but any info at that point would've been helpful. 2 stars for convenience of dropping off Amazon returns. 0 stars for being helpful to another human being when in distress.

The guys in this UPS store have all been very helpful and always with ALOHA. Great place to do…read morebusiness!

Great service! All staff is knowledgeable and friendly. I always enjoy going to this location.read more

Postal Services in Kaimuki, Honolulu, Hawai'i…read more.. I saw Irene M. check in at this Koko Head Post Office and thought, "i never noticed this Post Office before!" Let's check it out! The reviews warned everyone that it's a cozy place... yes, they're correct! As soon as I was organized enough, I drove over and parked in the paid parking lot behind the building since the metered street parking was full. The reviews warned everyone that it's a cozy place... yes, they're correct! There were two female clerks. Each of them was helping a customer... not bad! There are long lines at other post offices! Soon, it was my turn! The helpful, polite clerk was very efficient and explained everything as she went through my pile. Thank you very much for telling me that my friends should receive the mail by December 24th! Whew! Just made it!

Cozy place that has it all…read more.. Almost all if they had the self serve kiosk I'd be a regular at this Kaimuki location where it's almost hidden amongst the many biz it's surrounded by which is very easy to miss but with the OG blue mailbox that's placed right outside it does give the nostalgia of the days we mailed our seasonal items. With that I did need to send a box to a friend and needed a box which of course they have besides the generic I love the priority mail box packaging with the flat rate makes it easy to put whatever you need which was there for me along with the prices of what each box are. Right beside that they do have a area where you're able to pack/write or do whatever you need all nice and clean where I noticed a buck of flowers and noticed that they were pens...lol! regular ballpoint and sharpies as well that was a lovely touch to have but there was one thing that I did forget...tape...sigh! There was no line at all and I could've shipped my items but one little major bump in plans that made me frustrated but know that I have a convenient spot outside of the busy locations is here and love that it's a local residential spot. Thank you!

Update on Kahala post office look at all the vacant PO Boxes for rent . Hmmmm something not right …read more I currently have a PO Box at that location I wonder if I can change my PO Box higher so I don't need to squat Lol .

I used to make a special trip to use this Post Office because the 1 in my neighborhood has rude…read moreemployees. But now, not so sure?! First, there was only 1 clerk helping customers! Plus there was a staff member just clearing up her station instead of serving customers! Second, another employee from the back decided to say good morning and "chit chat" so all work is stopped! Lastly, which "takes the cake", my clerk was very nice and friendly but when the survey came up with the "smiling faces", she immediately press the Smiling Face!! Hmm, isnt that for me to answer? When do you rate yourself? I was surprised and walked out of there bothered! I would have given you the Smiling faces cause i believe and do all surveys, but you stole it from me! Please stop and let the customers do it! You are like "cheating!"

March 14th, Saturday morning, Hawaii Kai Post office closed due to power outage, so I came to Aina…read moreHaina Post office, 10:00AM, the lady who opened the door, had no response to my "Morning" greeting, she had a very unfriendly look, terrible face. I will suggest not going to this post office.

If you choose to come here, I would show up just a few minutes before they open…read more The reason???? They SLOW........I ain't gonna sugar coat it! To top it off, the business hours at this branch is super short, and probably not convenient for the average customer. Sometimes I wonder why they bother to keep this post office location in Aina Haina open, after all, the Monday thru Friday business hours are from 11:00 AM to 4:00 PM (so basically they are only opened for 5 hours per day during the weekday). Now here's the topper.........for the weekend - Saturday, the Aina Haina location is opened from 10:00 AM to 12:00 PM (open for just 2 hours on Saturday). I sometimes wonder why even bother to open at all for these very short hours? Go figure? I won't even comment on the customer service here, as you can just read the other fellow Yelpers reviews posted here. Lol! Let Bruddah Fran give you a tip! Best bet is to use the Kahala, or Hawaii Kai post office if you're in the general area.

Update on The UPS store I thought I haven't post anything on them but I did …read more Always unbelievable customer service and very friendly. I needed to Xerox 3 copies of some important papers . Got to the counter and the gentleman asked what kind of service I wanted I told him need to xerox couple of papers . He came with me to the copier machine and he set up everything for me . So easy I finished thereafter than brought my finished papers to the counter he charged me .45 cents . They got it all they sell supplies along with empty boxes , tape , xeroxing , faxing, and you also can return your Amazon products. Support local

Quick notary. Fast and easy. For notary Go between 1-4pm…read more 5 bucks and didn't have to wait.

I went here to renew my driver's license today and was amazed at how quick and easy the process…read morewas. I made an appointment at AlohaQ several weeks ago, arrived 20 minutes early, and was greeted by a nice lady. She asked if I had an appointment and if I had all the documents filled out, which I did in advance, and she checked me in for my appointment. She then had me sit in the orange seat section of the waiting area. I must have lucked out because the appointment before me was a no show so I got called up pretty quickly and was helped by a very nice local lady. After a quick eye test and picture, I was done in less than 10 minutes and I was walking out the door 5 minutes before my scheduled appointment time. I see the negative reviews, but my experience here was absolutely wonderful. I don't normally post reviews, but felt I needed to share my positive experience to let others know that Windward City Satellite City Hall has amazing staff and the process can be quick and painless, especially if you have all of your paperwork filled out in advance. Thank you to the ladies that helped me today. You are awesome!

This satellite silly hall is located in the Windward city mall. Walk between Baskin-Robbins and…read moreLNL, across from McDonald's and you'll easily find it. Staff was very personable. This location takes appointments and walk-ins. All your forms can be found in the front entry right inside the door.