USPS right in Ala Moana Center... Though it's very convenient I really wished that they have the self service kiosk outside as it just doesn't make any sense to have it inside while it's open doesn't do it any justice. Everything is locked up so you need to grab all the boxes and envelops to pack all your items as I searched and searched for a post office but now many are locked up unless you have the code to enter I guess for PO Box holders only. Honolulu locations do close quite early for folks like me how work during the day is the biggest challenge to get there in time to grab my necessities though still won't make it to ship it since everything is locked up once they're closed. Nevertheless love this location but parking is the biggest challenge so it's a love hate relationship I have by getting things shipped on time. Thank you! read more

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I'm giving this location only 4 stars because they had only ONE clerk working the counter and ONE guy working behind the scenes, who later came out to work the counter because the line was PRE-CHRISTMAS LONG!! I watched Lance (the Lone Ranger who was swiftly and efficiently moving the line through, with a smile, I might add. When the other postal guy opened the next "window" the line moved more quickly. I commented to Lance that I was surprised that the line looked like I imagined what it looked like for Christmas and he said that this line was LONGER than it was during the Christmas rush‼ Yikes‼ read more

US Post Office - Part of the LONG LINE today, and please note there's only ONE clerk (Lance) working, until help arrived. - Post Offices Near Me - Honolulu, Hawaii

It's a busy location, but the staff they do a great job!! They are open till 8 o'clock in the evening for most nights. They have PO boxes available, desk help , and pick up services The price is what it is- it's a post office read more

Postal services in Honolulu, Hawaii... On my way to lunch, I drove past this US Post Office at Ala Moana Center and saw that there was no line. I couldn't believe it. After lunch, I brought my 3 boxes... and still - there was no line! Is it because it's not the weekend? Ala Moana Center is the largest outdoor shopping center in the world! I expected the post office to have many customers... wow... I was pleasantly surprised! The cashier was very efficient. He asked if i needed stamps... No, thank you! I got my receipt and went on my way! Thank you for your service! My sister and friends will be happy to receive their boxes in a few days! read more

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I tend to shy away from the Ala Moana US Postal Office location.......... Why do I say this??? Well, for the most part, this particular US Post Office located inside Ala Moana Shopping Center is super busy, but whoever thought of putting a post office inside of a major mall, I tip my hat to them, as it was a brilliant idea! Especially during the Christmas holidays! If you ever come here during normal times, the lines aren't as bad, but I will still tell you that this post office location is still busy. In the past, I have braved the super long holiday lines during the Christmas holidays, but I don't blame the post office for the long lines. All I can say about the super long lines is that "it's all my fault" for not getting my $hit together in time for the holidays. Lol! On the bright side, the Ala Moana location does provide longer service hours, and of course, whenever you decide to ship anything using the U.S. Postal Service, the value of shipping an item can't be beat! UPS, FedEx, DHL, or any other shipping service can not beat the shipping prices of the US Postal Service! The parking situation is a mixed bag, because during normal times, it's pretty easy to find parking at Ala Moana, but try coming here during the Christmas holidays, and you might consider going to another postal location. Lol! read more

US Post Office - Post Offices Near Me - Honolulu, Hawaii

I live in the neighborhood and my last two expereinces here have left a lot to be desired. First, staff do not go beyond basic servicing of customers. Making it well, very basic. I needed to return something and I do no have a printer at home, but I did have a digital shipping label. I was turned away and told to go to UPS... strange that they would tell me to go to their competition, right. Secondly, in trying to avoid the craziness of the holidays to ship a package I purposely went later at night as the location is posted as having 24/7 access to the kiosk in the lobby. Wrong!! Lobby was locked! Please either adjust your hours online, or unlock the lobby as it should give access to customers for the kiosk. I had to drives miles out of my way to use a kiosk at the main post office at the airport. read more

I went to the post to mail two letters. I ran out of stamps and they didn't have a stamp machine outside. I was forced to stand in the long line to get stamps. I stood in line for one whole hour just to get stamps to mail off my two letters. They only had two cashiers working and they were moving like molasses. Everyone in line was getting irritated. The woman that helped me was friendly. I know they're raising stamp prices in a few days, so I purchased two sheets of forever stamps from her and mailed my letters. * USPS are raising shipping prices in a few days. The prices in my pics will be obsolete FYI. read more

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I always get efficient and friendly service at the Ala Moana USPS. Yesterday I dropped off a postage-prepaid pkg, which took just a few minutes. No waiting in line was the best part, and I only knew about it because a postal employee told me about it during a previous visit. read more

I am thankful for our U.S. postal service. For pennies they transport my words,my thoughts, my sentiments, my affection, and very often my packages across the country and across the world. Sure it costs a few pennies more now. Can you imagine the logistics and the costs involved in shipping?! And the post office at Ala Moana Center is one of the very few in our state nowadays that remains open until 4:30pm on normal Saturdays. Can the lines get long? You betcha! Are the Postal Clerks as cranky as the customers who have been waiting in line? Have not seen a cranky one yet. They have always treated me with kindness and respect and efficiency and at least six feet of social distancing. Surely we can use a little, or a lot, more of this nowadays. Thank you Ala Moana postal staff for working so hard to keep us connected! read more

US Post Office - Wowowow not even Thanksgiving yet. Line is crazy long! - Post Offices Near Me - Honolulu, Hawaii

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I have found that all of my past visits to the Tenaya Red Rock Post Office have been pleasant experiences. The staff has always been helpful & pleasant. Which is saying something since I have witnessed some pretty abusive customers who hadNO BUSINESS BEING NASTY!! All these folks deserve our respect! They provide a great service!! read more

Don't go this location always long line with no worker. This morning only 1 person working. Who has a time in the morning read more

Nice little post office with a friendly and competent staff, a good selection of stamps, and a convenient location. Most hotel staff don't know what a post card is, so if you do and you're going to send some out, come here for the stamps, fill them out at a nearby coffee shop, then come back here to mail them. read more

I needed to pick up priority boxes for flat rate for international mailing to Portugal where seven grandchildren are living. I spoke to a rascal counter person, was reluctant to service, but joking with me...funny guy! But if I box my own, it's cheaper than priority @ $109, $200 insurance, and limited to 20 lbs. Hmmmm...But I will need to bring my two boxes to weigh it for first class. This requires another trip and worthwhile to save some money. I'm surprised post office is opened on Saturday? Wow? It makes my life easier. It's busy with everyone practicing social distance, staff and customers required masks, no sanitizers, clerk filling up priority section, and outright friendly atmosphere. It's a nice start for the day after coming from a dark storage place. Now, my next stop? Chiropractor...ciao everyone! read more

US Post Office - zàcxc - Post Offices Near Me - Honolulu, Hawaii

Quick, efficient,and friendly service! Very much appreciated as I usually go to the Kalihi Branch which is the total opposite.

Someone works here switched my shipping labels and the packages went to wrong addresses. Don't trust them. read more

Usually has a long line, you should pack your stuff and weigh it at home, then print the label so you can just drop it off. There is no self service kiosk here. Usually some parking since this area of the mall is not super popular. read more

A post office has never got a 5-star from me, ever. I've been here twice and twice have been impressed, pretty much. It's not because this place is fancy and new. It's old and outdated looking. I think this post office is as old as I am. The lines move very efficiently and quickly. This place is convenient if you go shopping at Ala Moana and have to send it somewhere on the same day. The service is what makes this place great. I forgot to do the QR scan code on my receipt to give the USPS credit for this location and the personnel up front, so if you're reading this...good job, guys!! read more

US Post Office - are people that dumb? - Post Offices Near Me - Honolulu, Hawaii

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Very friendly atmosphere & service is good. I got there 15 minutes before closing time. The post office counter clerk named Samantha helped me to pack my merchandise beyond her job responsibilities. Kudos to her, an individual with a kind heart. read more

I came in around 12 o'clock lunchtime and I get it everyone is trying to send their packages and boxes and letters and all that jazz but I do recommend going to this PO because regardless of the line they are very efficient. Although I do wanna recommend that they should start putting some sticker social distancing indicators outside of their doors because it was just crowded and I wanted to tell this lady to put on her dang mask but I hope that someone else advised her to do so I did learn something today too... The brown boxes are so much cheaper to mail rather than the flat rate boxes... The large flat rate USPS box that I was initially supposed to mail would've been $21.10... But it's a good thing that I had brought everything in my car, and I found a bigger box to fit everything rather than the large flat rate box squishing everything inside. The brown boxes are definitely better and a few dollars cheaper... I only paid $4.99 for the brown "S&S 15x10x12" box + 14.95 for priority mail. And I still had space to fill which is pretty great. If you are shipping internationally, make sure that you are standing on the left-hand side of the store and that you also fill in a customs declaration and dispatch notes prior to shipping your items internationally. Good luck and happy holidays! read more

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TALE OF TWO POSTMANS---There are those days when you just gotta go to the post office to get some stuff mailed off before a long weekend and this location inside the Ala Moana Shopping Center, happened to be one of the locs that was close in proximity and last to close for the day. I parked and carried my boxes down 2 flights of stairs (elevator was taking too long to come yo) to find a line about 20 deep outside the post office, and probably around another 20 more inside. With 30 minutes till the supposed close time, I wondered if I would make it. The procastinator in me decided I should probably at least start to write the addys on the boxes while I waited. Surprisingly, the line was moving quick and by the time it was 5 after, one of the workers scooted everyone in and locked the doors. That woulda sucked if anyone showed up just as that happened, but a 5 minute buffer was unexpected and much appreciated. Once I came inside, it felt like the 20 or so people in there with me were packed like sardines in a can. It did not help that there was no ac or the ac was broken and peeps were starting to sweat. I noticed there was a section with shipping supplies and a shelf with Hallmark cards (perfect for procrastinators such as myself) and the opportunist in me couldn't help but think this would be a perfect place to sell some small bottles of deodarant too! Anyways, I was impressed with the speed this was going partly because there was an assembly line of workers cranking thru each customer. I also was funneled to the international line which made it slightly quicker too. I get up to the clerk and tells me I needed to fill out some additional forms. So before I get started he kinda scolds me about it and tells me to wait so he can explain exactly what I needed to do. At this point Im hot and sweaty and need to get out of there asap, so I just wanna get this done as quickly as possible. It takes me another 15 minutes to fill out the additional forms because the one I had done didnt have enough "lines" to write everything down. I get done and I'm near the back of the line now, I cringe that I might end up with the same grouchy clerk again lol, but rolled a save when it was different postal clerk the second time around. To my surprise this clerk was very calm, understanding, and nice, however, he informs me that I filled out the wrong forms and he points me to the correct forms, unngghh, why did the first clerk tell me to do those other forms. At this point its gonna take me another 10 to 15 minutes again. The clerk assures me to take my time and that they'd be there for awhile anyways. I'm the only one in there now when I finally get the forms done. I give the postal clerk my forms and they input the info into the computer. Here's the thing though, wouldnt it have been more efficient if I just relayed all the info to the clerk instead of filling out the form and then they gotta put that info into the computer anyways? Anyways, that might make too much sense and I wasn't about to go postal about it. They moved quicker than other post offices that had even with less people and I was glad to finally finish and get done. Sometimes its better to let the postman ring twice! 5 stars for the 2nd Postman, 2 Stars for That first one, Rounding up to 4 for speed. read more

US Post Office - It was "Hotmail" in here - Post Offices Near Me - Honolulu, Hawaii

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Been going there for years! Same nice, friendly, efficient crew! Always feel your mail will be taken care of - they are always pleasant there at Ala Moana! Best post office I have experienced!!! read more

At every Post Office, there's always multiple mail clerks working at the windows. There's usually a super nice and patient one that's helpful and considerate, and then there's the one that just looks angry all the time who is impatient, rude, and feels like he or she doesn't want to be there. While you wait in line, you look at each clerk, listen to their voices, and then you see most are pretty nice and friendly, then you spot the ONE that immediately makes you cringe and hope and pray he or she doesn't call "NEXT" when you're at the front of the line. But all the hoping and praying fails as the sound of "next" came from That one. Your heart sinks and you hesitate to move as your eyes begin to scan at the other clerks to see maybe they're finished and hope they will say "next" as well, so you can avoid That clerk. Nobody??? Damn it. I don't normally visit this Post Office because it's generally super busy being located in Ala Moana Shopping Center, and being on the ground level below Longs and near Marshall's, parking is almost always difficult. Now that Ala Moana is mostly closed, parking is super easy! I came to this specific post office is because I needed to mail a package and received an email regarding a promotion from Ala Moana. The promotion listed the US Post Office as one of its participating merchants, but postage stamps purchases don't qualify. I wasn't sure if shipping fees qualify so I decided to come ask as nobody is working at the Management Office at that time, and calling their number sends me to the Security Office. There was no line when I went (but immediately built out the door when I finished), and it's hard to find That one bad clerk with the plastic coverings and masks on the clerk's faces. Well, I got the One. This guy was an absolutely jerk who was inconsiderate and not helpful at all. I asked him about the promotion and he says, " I have no idea what you're talking about." I tried to clarify and I showed him on my phone. He says he couldn't see it, so I made it more bigger, and he just glanced and said he couldn't see it again. Okay??? You can't ask anyone? I just moved on. I asked him about the flat rate pricing to a specific country because it just stated the starting price on the box. He walked over to the display boxes and told me the box sizes. Wow.... I'm not blind or an idiot. I just thanked him and left. He said nothing. He was one of the biggest jerks I've ever dealt with. No idea how he has a customer service job. My next visit was a complete 180. I got confirmation from Ala Moana about the promotion. I was seeing if that jerk was working, but he wasn't. Thank goodness! Hopefully I don't get another one! Luckily I didn't as the guy who helped me this time was incredibly helpful, considerate, understanding, and friendly. He was very thorough and made sure everything was correct and informed me of what he was doing. The whole process was smooth and quick. Overall, it's the US Post Office. It's essential, and a crapshoot on getting a good or awful clerk. I guess it balanced out for me. This post office is a convenient location within Ala Moana and everything is stocked and organized inside. There are clear markers on the floor or ensure distancing. read more

US Post Office - Flat Rate Box Pricing - Post Offices Near Me - Honolulu, Hawaii

This post office is crazy busy but it's the only one in my area that's open late on Saturdays! Most important thing to remember ... Right line is for domestic mail, stamps and purchase of items ( shipping tape, cards etc) Left line is only for international packages. If you are mailing Internationally the forms are located on the left side, grab it and then get in line. If you wait till you get to the front and try and fill out the forms you will be asked to step to the side and it just causes more confusion. Even though the lines are long they move quickly so it's not too bad!! Staff is helpful. read more

US Post Office - This is the only post office in my area open til 4:30pm on Saturdays! - Post Offices Near Me - Honolulu, Hawaii

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The Ala Moana Post Office is the best! Even though it may look busy with long lines of tourists & locals, the staff is so fast & efficient that your wait time is minutes! Everyone is so friendly and helpful! When i used to work for Hallmark and had to re-stock the cards on the spindle, i could hear the staff helping each customer especially if they had questions. They would inform them the best and most economical way to send their mail. They are always patient especially if language is a barrier! I wish they would train the rude staff at the Aina Haina post office. Those ladies are rude and impatient! They could learn better customer service from the Ala Moana staff! read more

US Post Office - Post Offices Near Me - Honolulu, Hawaii

Worst post office I've ever been too. Lunch rush with one employee taking ten to fifteen minutes per customer and one entitled government employee who gets a pension sitting on her phone and not helping anyone for over thirty minutes. read more

This USPS site is conveniently located in the Ala Moana Center on the street level below the Longs Drugs. It is often busy but the workers always seem to guide the customers through easily. Yes, there are some grumpy or even stoic workers but for the most part they generally seem pretty friendly and helpful... it must be they have good management?! I thought it pretty cool to see a USPS kiosk just near the entrance of this post office. You can do most transactions electronically and not even have to worry about being stuck in line if you're pressed for time. It's good to see our USPS being progressive with technology. I'm almost out of my Elvis Forever stamps so I'm planning on using this kiosk. Hmm, maybe I'll get some Charles Schulz' Peanuts Gang Forever stamps this time! #461 read more

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The US Post Office at Ala Moana Shopping Center is always staffed by friendly people. In this day of UPS and FedEx overnight mail, I still like the United States Postal Service because is the cheapest way to send something when you're not in a rush. Unfortunately, many things must be sent to the mainland for repair such as my Sony PlayStation 3, TiVo, and this time my Roomba. I had a bunch of leftover Chinese New Year stamps that my auntie had given me supposely as collectible. Well, I don't collect stamps so I was happy to use them. The post office clerk was somewhat amused in putting on about 10 sheets of stamps to send my two Roombas for repair. This location has virtually unlimited parking because is located at the mall close to the new huge parking structure on the Ewa side. TIP: Definitely try and go earlier in the morning when it's the least busy. read more

US Post Office - Using old stamps to mail two broken Roombas for repair - Post Offices Near Me - Honolulu, Hawaii

I used the Click n Ship service and brought in the package with the prepaid shipping label glued on. All I needed was to drop it off in the drop box. The door of the drop off box door outside the post office wouldn't open. There was no sign that it was out of order. I was resigned to stand in a long line, but a very kind lady in the line told me that there is a drop off box inside the post office. I wish the USPS had posted a sign saying that a drop off box is inside. I found a bin behind the counter, but I was not sure if I could drop my box inside. There is no one available I could ask a question about it, and the counter staff next to the bin became open when a customer walked out, so I stepped in with my box. The postal clerk was very cranky and scolded me saying something like "What are you doing? There is only one line, you cannot get in here!" He was extremely rude and I was treated like a criminal. I was visibly holding the labeled box but he didn't pay any attention to it. I asked him if it's okay to drop it off, showing my box, and he was still grumpy and yelled at me, "drop it off there." If there were a clear instruction sign or something, it would be easy for customers to drop off their boxes and no one would have to ask a question, in the first place. I felt humiliated. It's not the way to treat a customer who spent a lot of time to sign up and get the shipping label printed out to save the trouble of postal clerk. read more

Usually brace myself when going into a post office as it's normally a frustrating experience. This place was great though. Had to send something internationally and the workers were all super helpful. The uncle who works the international line on weekdays was helpful to me two days in a row and had a great attitude. The bigger guy with glasses also very nice and helpful. Can't believe I'm saying this about a post office but these guys were great! read more

I give 2 stars instead of 1 for speedy service however this is how my conversation went. Me: "Hi I'd like to mail this with a signature confirmation on delivery." Post office clerk: "NO." *stares at me* Me: ...... *confused silence* "am I not allowed to mail envelopes with a signature on delivery requirement? These are important documents and I was told to mail them this way." Post office clerk: "NO. You can't do that. You have to pay $3 something for that!" Me: "yes I understand. I usually order things at places understanding that I have to pay....." Post office clerk: "Then pay the 3 dollar something" (I don't remember the exact cost it was) Me: please ring me up and once it shows on the credit card machine I'll gladly pay." But wow. I've always understood the USPS to be a great place to work but the attitude of the clerks are so poor. If this were a sales store or restaurant that type of attitude would not be tolerated but it appears places like the post office, DMV etc with relations to federal and state services are exempt from professionalism. And since this is my neighborhood, it's not like I can "bring my services elsewhere." *** I would like to add an edit and a star after a new experience here. I went in yesterday and received the best customer service from Reed. If this review were just based on my experience yesterday it would be 5 stars. Reed was quick, polite, knowledgeable, very professional, and friendly. Great service! read more

Why am I always going to the post office? I need to get my act together and mail all my things out at once, but this post office is very conveniently located by my house, and the workers are so nice and explain their services very well, which is a good thing because I need to send international parcels a bit more frequently than I'd prefer. Today I had to mail out a tiny box to my son's sisters who live in Germany. I used the priority mail box (the tiny one) and the postage cost 36.70 *gasp*. It was explained to me that had I used a padded envelope, it would have brought the cost down to 14.00 because with the priority I get tracking and insurance. Armed with this knowledge, I will definitely ship responsibly (read: cheaply) the next time. Live and learn! read more

Friendly professional and quick services. Convenient location. Staff take good care of your needs read more

My package arrived torn apart and opened, the contents were missing. The only thing left was the torn up card board box sealed in a plastic bag and delivered in that condition. I attempted to call the office but nobody answers the phone. The USPS website is a bureaucratic nightmare and is very difficult to navigate or use. I finally filed a claim which was denied based on the fact the box was delivered. No further action can be taken. That's why the USPS is so inefficient. read more

My local post office, the staff is usually friendly and helpful, they always are up for saving me money like suggesting more economical options cutting down my packages so I get charged less and stuff like that. It does get super busy being located in the mall but they are usually fully staffed and have a credit machine so one of the staff will help people while they wait to reduce the line by ringing them up or expedite their order. read more

My expedited package from the Mainland got shipped through Honolulu about a week ago and was sent to the wrong Post Office on The Big Island who held it for three days before returning it to Honolulu where it was finally a few days later sent back to The Big Island and the right Post Office. Today, my awaited expedited package for my Post Office here on The Big Island is sitting in Lihue on Kauaii! Give me a break. This is total incompetence. Sorry I cannot give but one star to an organization that used to be so good and has somehow lost its way! read more

As others have stated, this is probably one of the *best* locations in the Honolulu area for great service. The staff go from pretty friendly to very friendly and as others have said they'll try to give you tips on how to make sure your package gets through without any complications. The staff here are veterans and have been working there for years so they know their stuff. This is a retail location, however, so any missed mail and whatnot isn't forwarded here and there are no PO Boxes or anything you can rent from here, which would be great since this is closer to where I live than the usual station it goes to. Regardless, the staff at this location break the typical stereotype of the "cranky postal worker". I don't mail many packages myself but when I do it's been easy and painless with these folks. Definitely recommended. read more

Worse customer service I have experienced I in my life. I have never been told by someone who works at a government building who has the nerve to LV lame you and say that you are at fault when they are the ones at fault. My very first visit I met the manager who I thought was awesome att first untiLL he stamped the back of a greeting card that I was getting ting for someone and I even said this is a gift for my mother and he had the nerve to put a Bright Red Stamp saying "PAID" in caps and I was liKe why is that necessary??? I am gifting this to my mother for a special occasion... I came back and returned the card with a new person the next week because it bothered me so much I was not comfortable sending my mother a card that was stamped paid when it should just be left alone... I'm sending this to mainland so I it just needs to be as is and not late e way that red with reed markings. It was really disappointing and disrespectful to just have someone ruin something you just paid money on. It was a card but still expensive. We don't have 99 cent stores on island so everything item in store a post office is always way more then a walmart or target. My 2nd horrible and last time bothering to come here is when Mei told me that I made a mistake and that I'm the one at fault when I i told her sererval times and even wrote it down for her a saying the amount I needed but she still got it wrong, she still put the wrong date, she wasn't helpful telling me that this and that is my fault. Even if I did something wrong I would rather her say I'm sorry I misunderstood you verses telling me "this is all your fault" who talks to their customers like that?? This is the longest line ALL THE TIME. ALWAYS ALWAYS ALWAYS WAITING.... This is THE MOST CROWDED and sadly you would think this location at the mall would be up to par but it's one of the filthiest and most dirtiest places I've ever been to in ALA Moana mall. This bottom dirty bottom ground floor with exhaust from cars blowing into the post office building making it hard to breathe. Im retuning to my old post office I rather make the commute and be treated wayyyyy better by The sweet local ladies that I go to.... Not here. All the other post offices have sweethearts... I don't know why the mall has a bad vibe and turned up noses. Be careful going here they will Act Like they're nice at first and then change on you and start blaming you for anything that they did wrong read more

Now that Marshall's is open - parking situation is HORRIBLE. Drive around this section of the parking lot for 10 - 15 minutes to find a spot is not worth it. I can't believe this mall created a few reserved spaces for Marshall's customers (I think there is a time limit though - not sure). Reserve a few spaces for the USPS customers too. Put a time limit (15 - 20 min?) so that we don't have to drive around forever. There are instances when I just gave up - and went to another USPS. read more

Sending out mail period around this time of year can be crazy hectic- especially on the weekends when the mall is jam packed with holiday shoppers but Laurence who works here helped me out big time with sending my package out. He was friendly, efficient and very helpful! Mahalo Laurence for your kindness and helpfulness you are a rockstar read more

I like that the Ala Moana Shopping Center has a United States Post Office at the Mall. It is and has always been a very convenient branch for me to get out packages as well as important documents while taking care of other errands at the Mall. It was especially helpful being able to take care of that errand while on my lunch break in town, and it was even my post office of choice back in college when I caught the bus to the Mall. I know that the Shopping Center has made many changes over the years with both local businesses and larger stores coming and going, but I definitely hope they realize that having a post office at this location really helps out the Kama'aina and tourists alike. read more