Update on The UPS store I thought I haven't post anything on them but I did . Always unbelievable customer service and very friendly. I needed to Xerox 3 copies of some important papers . Got to the counter and the gentleman asked what kind of service I wanted I told him need to xerox couple of papers . He came with me to the copier machine and he set up everything for me . So easy I finished thereafter than brought my finished papers to the counter he charged me .45 cents . They got it all they sell supplies along with empty boxes , tape , xeroxing , faxing, and you also can return your Amazon products. Support local read more

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Quick notary. Fast and easy. For notary Go between 1-4pm 5 bucks and didn't have to wait. read more

They are so rude when bringing in returns. I've been returning items for years and I can honestly say that the most of the service representatives are the worst in their attitude and make no attempt to mask their dislike their customers who are returning items. If it weren't so convenient, I would seek another sore read more

We've been customers at this location since we were Kahala residents. Jodi's been friendly and helpful to our every needs. We're not longer on the island but appreciate your kindness throughout the years. Aloha and mahalo until we meet again. read more

Had notary service with SEPHEN AOLER, which caused us a lot of trouble and wasted money. 1：attitude was very bad. 2 his handwriting was very ugly, the print name was so ugly that it was unrecognizable and case the file returned. 3：he arbitrarily cross out the file content without permission. Anywa,be careful of this person, his head may have been kicked by a donkey read more

The UPS Store - Shipping Centers Near Me - Honolulu, Hawaii

This is probably my favorite UPS store in the island, & here's why... - efficient customer service - friendly & nice staff - enough space, doesn't feel cramp inside - has enough free parking space most of the time Ryan is one of the staff and he was so patient with us. He is da best. No further explanation. This location totally rock & the total opposite on the one in Makaloa location. Mahalo for reading & happy juandering fellow Yeeps! read more

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They're usually very efficient and generally friendly. Today there was a weird "vibe" in the air the moment I went into the store. The workers were all in separate areas, and the girl that helped me was really rude. She took a phone call, didn't say one word to me or eye contact, scanned in my return code, almost just tossed the receipt back to me, and angrily placed my return on her scale. WTF? If you're having a time of the month, stay home. It doesn't help to pass your misery onto others. read more

The UPS Store in the little shopping center across from Kahala Mall and the Aloha Gas Station just as the freeway ends headed to Hawaii Kai! FREE PARKING - in the teeny shopping center lot! One of my favorite UPS Stores. They are usually always busy probably bc of their great off-the-main-street location, free parking, and quick pleasant and efficient customer service, all things I really enjoy. They do everything the other UPS Stores do and if you go there often enough, they will remember you! Haha :D If you have extra shipping bags (not boxes) you'd like to get rid of, this store will gladly take them. read more

USELESS, SNS. The employees here really don't seem to know what they're doing and they're always willing to blame you rather than double or triple check their work. I consistently send things to be printed there, and they cant seem to ever find the email? I sent an email with 2 attachments, the employee printed only one attachment out, she insisted that it only had one attachment, I asked her to please check again and she had already deleted the email, once she restored it, she saw that I had two attachments. It wasn't even this minor inconvenience that was irritating, it was her acting like it was my error, like I didn't send an email and that it only had one attachment. AND, she kept helping other people in between our interaction, there were other people who could've helped them. And then, she couldn't find my other email that had one single page attachment to print. I sent it 30 minutes before I left to pick it up. She said she couldn't find it, I sent it again, she said to use the UPS server because it would send the email faster --nothing. I despised Kinkos, so I started going here, but now that Kinkos has moved, I'm going back there. The only competent person employee they ever had there was Cody, he could always find emails and print them with ease, he was cool. read more

I don't know what happened in management since the remodel but the service is terrible. The service providers used to be crazy busy, always polite, and multitasked like nobody's business. They were on it! Since the remodel, they ignore the line of people while they continue to stare into their computer screens. They seem annoyed that they have to stop and wait on you, especially one girl in particular, whose name I won't mention. Management, please pull your team together! read more

I usually just drop off a package. Workers there are friendly and helpful. I have never had trouble of any kind at this store. I like that they at least acknowledge your presence. read more

Poor, very bad service. Go to other UPS. The UPS Store in the little shopping center across from Kahala Mall and the Aloha Gas Station just as the freeway ends headed to Hawaii Kai! read more

I came here for notary assistance and was super grateful for the customer service and genuinely nice staff at this store. Cody and Kai helped me get my stuff sorted and mailed. The best part was that it was fairly inexpensive. I will definitely come back. Thanks Gentlemen! read more

Easy in and out, lots of staff and a smart manager/boss. The manager was able to guide and move along the line for their 4 service cashiers. They seem to provide a myriad of services. Passport photos, shipping, packing and today, returning a Spectrum cable box. Gave them the box and they packed everything. They gave me a print out record of the transaction and that was that! Easy. Lots of parking. Wish I had more things to accomplish there as I know it would be done quickly. read more

The UPS Store - Easy Spectrum box send off - Shipping Centers Near Me - Honolulu, Hawaii

You wouldn't think that there was an UPS Store in this small complex, but yes there is one hiding between Lanikai Juice and Assaggio's in Kahala. What I really like that there is ample parking available if you go before Assaggio's opens, also how clean and organized this store is. Since I do a lot of online shopping from Amazon as many people do and other sites I find that there are times when you have to return products because of various reasons. That's when you really appreciate a location like this close to home, well at least for me. They also have two computers for use and all the supplies you'll need for shipping those items out. I found on my visits here that the staff were Fast and Friendly so I was in and out in no time, painless. I'm so happy to have them in my neighborhood! read more

Just moved to this area and this has become my new favorite UPS store. Cody and the other two main workers here are always super sweet, super helpful, and efficient. They always remember a little details about myself, my family, and I don't even have to give my address anymore, because they already recognize me. What outstanding employees! Plus, this location has lots of parking and is open on the weekends read more

After receiving awful customer service here from Ryan the front desk employee, even though this is the closest UPS to my house, I will now drive the extra miles to go else where. I came to the store and needed two strands of tape and asked if they had any to spare and Ryan told me no and that I had to buy a whole roll for $6. I ended up purchasing it and right when the transaction ended he briefly said "Leave the package here" and left and never saw him again. I was left with the receipt just sitting on the counter and I picked it up and the other front desk lady from across the way had to come over and apologized for his behavior and confirmed it was my receipt. I left the store knowing I would never be back. I called the other UPS and said "Hypothetically if I came in with a box, could I have complimentary tape?" she said of course, we usually charge but we'll give you it. Never in my life have I received customer service so poorly especially from what I thought was a good reputable company like UPS. My brother worked for them for over 10 years delivering packages on doorsteps. I know it's a small thing but it was unnecessary to buy the whole tape for $6 when I only needed two little strands knowing they could be helpful to me. read more

That Store has one of the most friendliest. Employees working. I went inside to return my items and they did their job very quickly. I had made a mistake, and yet they corrected my mistake without any hassles. Another good thing about that place is that as soon as I opened the door. They all welcomed me into the store. Also one of the employees witnessed a customer with large boxes and she went out to help the customer without any hesitation. No, that's class.I live ten minutes away from A nearby UPS store, but I drive 20 minutes to that store because of their staff. Thank you very much for all your service u.P s store read more

Very convenient location right off of the freeway or before the freeway depending on which direction you're traveling. The park info it is sufficiently spaced for the amount of business. However it is a one-way, so please follow the signs if you're trying to get in, you must make a right turn at the stop light then make a right turn into the parking lot by Domo Cafe. The staff at this store are very pleasant and excellent with customer service. The manager Jody she runs a good show when she is working. I went there to get a notary and she and the staff were busy, but they funneled everyone and kept it moving. They also sell greeting cards that are pretty cleaver if you didn't know. It's my go to for notary, shipping or returns. read more

Excellent service, I shipped a painting to my Nephew on the mainland in early April. The UPS Store boxed it and sent it on its way where it arrived intact. I was impressed that it was delivered within two days. The service at this store is very professional, courteous, and efficient. I have been going to this store for well over ten years, and it has always been good service. read more

Angel Damo , was an exemplary employee, the day I was in . She helped me create and print a complicated printing project . It was multi layered and she remained patient and professional thru the entire process , and sje knew exactly how to execute various tasks to take the project to full successful fruition . We need more young people , like Angel , in the work place and the world . Sincerely , Sherry Bush Curtis read more

UPS Kahala is the way to go. Cody and his staff are all super employees that aim to please each and every customer walking in. I had the opportunity to work with Cody in producing a poster of which my contribution was limited to just providing photos. Through his skill and know how, he was able to create a beautiful work of art that brought justice to the occassion at hand. I also was able to witness customers come and go during the store hours. All left with a smile on their faces, including myself. No matter the price, this company is worth every dollar spent. Bring all your printing, packaging, mailings and deliveries here for the most efficient and friendly service. Thank you, Cody and your amazing team! read more

Avoid if trying to get a notary, especially if you have any trust paperwork involved, the notary seems to think you can't have anything notarized if it's in the name of a trust that your a trustee of and you have the trust paperwork with you. This is way too complicated for them and as she said " I can't get a sworn oath from a trust" .....ummm but you can from the trustee of the trust ....she told me I need to take the form back to the DMV and have them change the form. WTF! So basically your telling me I need to get an act of congress to get a copy of my title for my car. so instead I went down the street to a different notary and got things taken care of immediately and we laughed at how incompetent the notary is at UPS. read more

I left my wallet and eyeglasses there, not noticing since I hadn't been out for several days. When I called they said yes, they had my items and were warm and wonderful, even though it turned out I couldn't use their return service for this particular item. Everything was there, including cash (I had just been to the ATM.) Every experience at UPS Kahala has been terrific and I recommend them highly on every level!! read more

The manager Ms. Rocio has a great staff. They are trained to be responsive to the needs of the customers. I am pleased that I was nervous about not having my business cards available for an upcoming meeting. They got on it and in one day provided me with cards, a bit unlike the original but nicer and still retaining all the correct information about contact numbers. I applaud also the speed at which they serve each client so that you dont have to spend hours waiting in line. Dr Barbara Melamed read more

I was literally in the store when that Leo (let's just call him Karen) was in there. First, I have a box at this UPS. So I've been going there regularly for years. The staff are incredibly nice. I've NEVER EVER seen them behave anything but professional. They always go above and beyond to be helpful. Now for Karen... when I walked in he's already throwing a tantrum. I happened to know someone else who was in there, she walked over to me, gave me a hug, and whispered in my ear, "this guy is completely out of line. Completely." So already, someone else (another customer) who witnessed Karen gone wild found his behavior completely out of line. He's already yelling when I walked in, screaming he doesn't know what's on the box and telling the manager to call Amazon. Has Karen never mailed a package before? Is he new to the concept of mail? Or perhaps he's never been on an airplane? Where he would be asked the exact same questions about the contents of luggage so THEY DON'T COMBUST in the cargo hold of a plane. The whole lithium battery thing is real and it isn't new. https://apnews.com/article/709370476f2645f299beb6c8c66d216b All the employees were very nice and professional. I definitely barked at the guy. (I'm not the type to let people berate others for no reason in front of me.) After which he left quietly, and apparently went home to write this review like the Kareny Karen he is. The staff at UPS work tirelessly during the holiday season to make sure people get their packages for Christmas. They don't need like pricks like this screaming at them. I hope Karen never comes back. He won't be missed. Bye, Felicia! read more

I really like this UPS store as I don't have to drive all the way down to the airport to ship out my packages. It's located across Kahala Mall next to Lanikai Juice. Everytime I have come here, there either wasn't a line or only a couple of people unlike the airport one. Nice and friendly employees are a plus. Think of a mini Kinko's with a plus as you can not only make copies, do print jobs like business cards, flyers, posters, etc but they also have mailboxes and services like notary, and even offer shredding services. read more

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I took in a box of documents to be shredded, I normally wait until April when lots of organizations have free shredding events. The UPS store charges $.99 a lb with a 3 lb. Min. My companion asked if I have 3lb worth. Oh, I have a banker's box full. I was in shock that the box weighed 33 lbs. $34.00 with tax. In a pinch I'll use this service, otherwise I'll use my home shredder or wait for the free service. read more

Seriously so easy to get a notary here. Yes they do walk ins. From 10am to 1pm. Head to the counter early. Let them know you need notary services. They'll have you wait on the side. It was quick and easy and only cost $5.24 total. Loved how easy this was. read more

The UPS Store - Parking lot - Shipping Centers Near Me - Honolulu, Hawaii

Located in the Kahala area, across from the mall, there is a small parking lot that is shared. Some of the stalls are tight, where it can be difficult to park. The store is like the other locations, where you have a few staff on hand. They are friendly and the service is quick. read more

The staff here helps me with all of my personal fax needs and more. I enjoy dealing with Cody (sp?) and the female employee who are so friendly and professional. I always know they will help me out for a fair price. read more

First time coming here. Needed some photo copies. For self serve copies. 14 cents. Found out FedEx charges 17 cents. Staff very helpful. Was in and out within 5-10 minutes. Free parking in small parking lot. Located across kahala mall. Near Assagio Bistro and Domo cafe. Very convenient location. read more

First of all, everytime I called, I got a different story cuz apparently the employees don't all agree on what the real rules are . Let me give you the background my driver's license got sent there and now I'm stuck on the mainland I can't get back to Hawaii without my driver's license it's been over 6 months . And nobody is caring to even look for it it's in some bins they say that they haven't had a chance to go through . So I'm like wow so people have to wait 6 months to get their mail here at this UPS Store? It's ridiculous. I think i might have to take them to small claims court. I do not recommend you do business with them. read more

Recently Chad had helped me with editing the digital file I had emailed their branch to be printed for my Thanksgiving cards. I had several requests such as formatting the file to be able to print on my 5x9 cards along with cutting my cardstock. In the end, I was so relieved he was able to assist in ensuring everything turned out perfect in the end and I was able to send out my cards. On numerous occasions he's assisted me with a warm greeting and smile. His excellent service is consistent along with the manager Jody. read more

The UPS Store - Shipping Centers Near Me - Honolulu, Hawaii

I hate having to leave this review as this is my neighborhood location I frequent often. However, today's awful experience requires attention from management. I was in an unfortunate need to get a single page document notarized. First went in at 10:45 am, line of 4 people already waiting for notary so no worries, ran more errands and came back at 12:00. This time, with 4 employees working to help package aka regular UPS customers, 3 customers waiting for notary. Got in line and for 30 minutes NO movement. I am sorry, but this is unacceptable. Train, certify more employees to do notaries since the business clearly has demand for it. Instead, regular customers wait five minutes get done while after 30 minutes, still serving one notary customer. How long do you expect your customers to wait for a single page document? You expedite the other customers who need packaging services but expect notary customers to wait over an hour for a page notary? Sorry, some of us work and can't stay for 1.5 hours to get a page notarized. Like me. Couldn't afford to stay so I had to leave. I hope management seriously considers and executes hiring/certifying more than one employee to do notaries. read more

My boyfriend and I went to get our passport photos here. We were on a tight schedule to turn in our applications so when we wanted to have everything complete. The only post office that we could an appointment was practically at north shore. When we went to turn everything in the lady said my passport photo was wrong and they couldn't accept it. Thankfully they had passport photo services. So I had to pay twice. Bottom line don't get your passport photos here. They don't know what they are doing. read more

Top quality, respectful service with aloha. I was very impressed. Highly recommend this location

Today, 12/121 @ 12:30, I had the worst experience at the UPS Kahala store. Went to ship a pre-paid package. All I was shipping was dog vitamins and had reused a box. I didn't see that the box had one of those battery warning stickers. The female worker who was helping me told me I needed to remove the sticker. So, I proceeded to rip it off. Of course, it comes off in itty bitty rips. She tells me to stop and grabs a box cutter. She cuts around the sticker and tries to flip of the edge. Realizing she cut too deep and now you can see the inside contents of the box, she says, "oops, cut too deep." Yeah lady, now if I ship my box, it rips, and stuff falls out, it's your fault. She tells me again to rip off the sticker, which I do, but leaving the smallest piece of the edge, which is under the tape. She tells me I have to remove it or if they see it, it'll get sent back to me. Honestly, it's a damn white piece of paper...and taking it off means I have to take the tape off which is attached to the shipping label! I wasn't about to deal with any more of her, so I took my structurally compromised box (which now needs to be repacked), finished up the Amazon return I had to do, and left. I've never had an experience like that at UPS. Will not go back to that store, as she made more work for me. I don't get why she just couldn't hand me a marker and have me scribble over the label. Ugh. read more

The UPS Store - UPS worker cut the box to remove the label. And she cuts too deep, compromising the structure of the box for safe shipping. - Shipping Centers Near Me - Honolulu, Hawaii

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This by far is my favorite UPS Store to go to!!! I use UPS all the time on my job, and whenever I need to send something back to the mainland quickly, I can always count on this store to handle my pre-made label & box in a professional manner, unlike the other in town UPS Store I've been to in the past (upstairs by the Palama Market). If you plan to ship out anything, but came here unprepared, don't need to fret because they actually sell boxes here, as well as supplies for shipping items. But the best thing about this store is that they are opened 7 days a week!!! Their Monday - Friday business hours are from 7:00 AM to 7:00 PM. For Saturday they do 9 AM - 5:00 PM, and on Sunday it's 10:00 AM - 3:00 PM. I'm very sure that the business hours will meet your service needs! Parking - There is free parking in the private parking lot, but it is shared by a few other businesses. Of all the times I've come here to ship out stuff, I've never encountered any issues of not being able to find parking here. read more

The UPS Store - The Kahala UPS Store........ - Shipping Centers Near Me - Honolulu, Hawaii

Amazing as always, Judy was very helpful and made returning and shipping a couple packages a breeze. I highly recommend. I've been going to this UPS since 2020 and I recently moved to town and made the drive here because of their amazing customer service! read more